Very easy to get a new policy started. Sarah McDaniel was so helpful in helping me gather the documents and information. Very friendly and professional.
Rosa e Salas was very helpful and courteous when she explained all I needed to do to file my claim. I definitely recommend this insurance company to all my friends!
As a new home owner, my representative Rhonda Preiss was able to answer all my questions and explain to me what everything meant in regards to my insurance policy. Lots of worry off my mind now, thanks Rhonda for being awesome!
Pretty much a scam company. They’ll barely cover half the cost of a roof, and attribute that to “depreciation”. Even the roofing companies I talked to said that is just a scam, being that my roof had at least another 7 years or more of …
Rosa E. Salas was incredibly helpful. I’ve never filed a claim before and she really helped me through the process. Very knowledgeable and professional.
Standard Casualty is a good company with great insurance products. Agent Sarah McDaniel is highly recommended for exceptional, courteous and professional service.
Jane is the best . I cannot say enough about Jane except that she is very good at what she does and answers any questions that I may have.
Thank you Jane.
DT.
Danielle Moore helped me today in a couple of matters today regarding my fire insurance policy and gave me all the information and more than I was
looking for. Was also able to reduce my premium. Thanks Danielle
Rosa Salas was so helpful in getting my claim started when a gust of wind took out my carport. I really appreciate the ease of dealing business with this company.
I needed help in renewing my policy with Standard Casualty and spoke with Lisa Smith. With a 5 minute conversation and an exchange of Emails everything was taken care of. Tthanks Lisa.
I needed an insurance update for a customer. I had been trying to get it for a couple weeks with no luck. But today I reached Sigourney and got me what I needed immediately. She is an asset to your company.
I sent a email to the company with a request and within literally 5 minutes
Rhonda Preiss emailed me back. I sent what she needed and she immediately responded and fixed the problem. Excellent customer service!
Rosa has been a pleasure to work with! She is very professional and knows exactly what has to be done and how to do it. Thank you Rosa for being so kind and thoughtful with the loss of my Parents!
We recently had to place a claim with Standard Insurance and our claim was handled by Elizabeth Huerta . She was knowledgable, helpful , cheerful and gave us super service. Thank you Liz
I contacted Standard Insurance due to the sale of my home and I needed to cancel my policy. I spoke with Michelle Rosales. She was friendly and polite and was able to help me with my situation.
Just encountered both a problem & several questions on our policy. Rhonda Preiss, CSR, provided info & immediately made the correction as well as emailing us confirmation of it. Nice job. We appreciate it.
Shiann Sanchez, is great I am 70 years old and she was very kind and patient not like most of these young people. she explained my concerns very thoroughly . you should have more people like her.
Worst insurance company around. Filed hail damage claim over 3 weeks ago. Adjuster came out and took pics two weeks ago. Been sitting on adjusters supervisors desk every since. Customer service sent email requesting info on the hold up, …
Employee Rosa E Salas, provided excellent service when we inquired about filing a claim. She took the time to fully explain the process. We thank her for her help.
Dealing with the claim was super easy. Rosa Salas tried his hardest to meet when it was convenient for us. And came to do the claim quickly. I couldn’t be happier :).
Thanks To Danielle Moore for quickly responding to my request for an an annual premium adjustment. The new fee is satisfactory and meets my needs.
Sincerely,
John A Miller
Want to say how extremely professional the agents are at Standard Casualty. We had one question and they went above and beyond to help us. Thank you Tracy Trevis, Victoria Thiry, and Kristie Houston!! Awesome job!
I did an insurance claim a few weeks ago and their adjuster was dressed very sloppy and didn’t even introduce himself. When he climbed on my roof, it seemed as if he was about to fall thru because of the water damage. I asked him if it has …
I recently have switched my home owners insurance over to Standard, so far I’ve experienced great customer service! Thank you Marcella Mirelles for being so helpful and friendly during this process!
Rosa Salas was very pleasant and helpful in explaining process involved in establishing a claim , assisted in filing claim and reassured us further actions even though we are not in area.
Rosa salas is a 5 star employee*****. She was very helpful filing my claim. She was quick to return my calls with any questions I had after the claim was filed.
My first call ever regarding claim. I was apprehensive to say the least. I talked to Shiann Sanchez. She was very professional and within a few minutes I was done with phone call and claim in process. Definitely easy!
You won’t realize how bad this insurance is until you need to file a claim and see just how little they actually cover. It’s a borderline scam, in my opinion. You are much better off to go with Aegis or American Modern for your mobile home insurance.
Loro Hampton is an outstanding customer service Rep for this company. I had to sell my home due to my husband’s death and she was especially kind and helpful with the paperwork needed. I heartily recommend Standard and mention Loro Hampton’s name to the new buyers.
Danielle Moore was very quick to handle my request to ck. on 2019 ins. policy. She was very helpful and polite. It was a pleasure working with her on this matter.
Roxann Breece just helped my mother and I on our insurance. Outstanding service and great speed in getting our tasks done. Thank you. It is so great to have a company that gives such outstanding service and cares. Thanks Standard Casualty and Roxann!
If there was a Negative 5 star i would give this company that. Let me start from the beginning….. working outside one day, saw a trail of water coming out. Immediately reported it within 5 – 10 min of discovered leak. Was told to fix it, …
Customer Service Representative Sigourney Tramont @ Standard Insurance Company promptly answered my question, in detail. She left no questions unanswered. I was very impressed with her and continue to be with this company as well.
Just had a great call with Rosa E. Salas. She was very informative and helpful in resolving my issue quickly. Gave me answers I needed and provided next steps. Thank you for your time and wisdom. Will definitely recommend to my family.
This company and its employees are always a pleasure to interact with. My latest interaction with Danielle Moore was handled in a very professional and expeditious manner.
I worked with Becky Chandler & she was awesome ! One phone call & only a few minutes & everything was done from start to finish & I had the new policy I needed, including signing documents & starting policy immediately! Thank You Becky !!!
Kristie Houston handled my problem, this morning, and was very professional and totally understood the situation with the USPS NOT delivering my renewal.
My initial call to the claims department was answered by Shiann Sanchez who was not only very professional and friendly, but she was so helpful, and extremely knowledgeable regarding the entire claims process!! To top it off, she was also …
Elena Valero is absolutely amazing. To say fast, friendly services is less than deserved. She has made processes easy, comprehensive and seamless. Thank you Elena!
Called Standard Casualty as there was a wind microburst. Wind and a whirling dust devil that was moving like a a small tornado and wind was at least 100mph. Large boxes that were in a dumpster 30 feet or so from my mobile home flew out as …
Thanks to Rebecca Chandler for her prompt call back to answer my question concerning Personal Property coverage, for instance when securing an outside the home storage unit. Rebecca also provided me with a copy of Homeowners special form …
Laura Hampton, I hope I spelled her name correctly,
did an awesome job in helping me and answering all my questions.
It was quick and easy, with her knowledge of what I needed to do. …
No Problem at all. I requested a copy of our Park Model insurance bill located in Araby Acres at Yuma, Az. I received that by e-mail 15 minutes after the phone call. Rhonda Preiss was very courteous and efficient. …
Standard Casualty Company has once again come through for me in yet another bad hail storm. The storm happened on early Saturday morning and I called the claims number that day. Rosa Salas called me first thing Monday morning and set …
Sigourney Tramont responded in a professional and quick manner for our request. We did not expect such great service in such short time and very much appreciate her service. Standard Casualty Company is fortunate to have an employee such as Sigourney. Thank you again!
Great customer service and promt action on my claim for repairs on my home by Ms.Hope G customer representative for the claims department very knowledgeable
Lisa Smith gave the usual excellent service that Standard Casualty Company always provides to me. If you need mobile home insurance, I strongly recommend this company for Texas residents!
Linda Kempe followed up promptly in response to my leaving a voicemail. Linda quickly updated my account and answered all of my questions. Ms.Kempe is very courteous and professional and I feel she is a great asset to your Customer Service team.
Erica Cloutier was extremely quick and efficient responding to my request.
And Ashton helped by getting my on-line account set up!
Always pleased with Standard Casualty Company responses.
My experience with Standard Casualty was exceptional when placing my claim for damages encountered during a severe storm in Mesa Arizona. Rosa Salas provided the support and information I needed to submit my claim in a most effective and efficient manner. A five star job.
We never filed a claim with Standard Casualty, but the customer service is great. I had to cancel my policy because we sold our home and the process was easy and was handled very professionally.
Sweet and patient Marcella Mirelles helped me change my auto deducts bank with no problems. She was very efficient and a pleasure to work with. Thanks Marcella!
Sarah and Becky were both kind,patient , and professional working with me to get a quote and coverage. I look forward to have them service my account for years to come.
Jane Maresh is a always a pleasure to speak with and does a wonderful job helping me finalize policies, make changes and goes above and beyond for me every time. Huge props for Jane she is my go to gal for anything.
I needed to increase my insurance coverage with Standard, and was connected to Jacee McDaniels when I called. She was very helpful and really pleasant while answering all my questions. Also got me the paperwork sent out right away, as promised. All in all, a pleasant experience.
Rhonda Preiss was spot on answering all my questions on increasing our home coverage – and believe me, there were many! She was very patient with me and returned my call when she promised. If interaction with Rhonda is any indication, I think we’ll be very satisfied with Standard Casualty.
From the start very professional, even when they patiently answered my multiple line of questions. Rosa Salas would promptly call me back and had all the answers to my questions. Awesome company to have, thank you for the help needed to get my roof replaced.
Your representative Sarah McDaniel, is a very fine agent for your company.
You should be very proud to have her represent you. She was very thorough in all that she done. Thanx for having such a great agent
I was looking for an insurance policy for a home I’m buying in Casa Grande AZ. I was fortunate to work with Becky Chandler of Standard Casualty in getting the data for any decisions regarding the coverage needed. …
Worked with Sarah McDaniel – what a professional and courteous lady. I’m so glad that she was the agent who answered my call. She made it “pain free” and answered all my questions. She is an asset to your company. I have referred other friends to your company and especially to Sarah.
Roxann was so helpful and fast! We appreciate her so much. Standard insurance has been the best company for our insurance needs. Our next house purchase, we plan to use them again.
When going over my home insurance policy, the customer service person, Sigourney Tramont, was very helpful in dealing with my concerns. Ms. Tramont was very quick in responding and really took care of my concerns. I am a happy customer thanks to her. 🙂
Danielle Moore helped me with a few changes to our home owners policy. She was very professional, kind and efficient. A very nice experience overall. Thank you Danielle.
Nothing but good things to say about this company. I’ve had the policy for three years and am cancelling only because I sold the property. The rep – Roxann Breece – made cancelling easy. As for the service, it was great. Soon after moving …
I found Rosa E. Salas very helpful in tracking down an open claim. It was mailed last week but we had not received it. She emailed a copy and went thru all the numbers and process to update the claim if our contractor estimate differs – like if the contractor estimate comes in higher than the adjuster’s estimate. Thanks Rosa!
I had had a long day of dealing with problems for other people and it seemed like a never ending battle of argument after argument. So I prepared for battle when I made my call to Standard Casualty Company to discuss an issue I had with my …
Rebecca Chandler and Lora Hampton and their team at Standard Insurance make life easy. All are professional and fast to respond when filing a claim, getting reimbursed and answering client questions. I sincerely recommend Standard Insurance. Thank you Rebecca and Lora.
It is a pleasant surprise in this highly competitive business world to find someone that treats you with respect and cares about your needs. Lora Hampton knows what customer satisfaction means and it was a pleasure to have her as my customer representative. Sincerely, Victor Schaefer
We have lived in our Mobile Home for two years since we moved to Az from Florida. I have had to make two claims with Standard in this short period of time. They are so responsive, fair, just, kind, and very quick to respond in every …
They are always an email away and their response time is amazing.
Love this company and working with them. Their rates are great as well.
Jane Maresh is the BEST!!! …
We dealt with Sigourney Tramont and we had excellent service. We renewed our policy over the phone and made one change regarding our name. Everything was done within five minutes, and we received a quick reply by email from Sigourney. Very happy with the service we received from her.
I really like your updated website. Very easy to maneuver. More impressive was the 15 minute response time to my online query from Kristie Houston. She answered my question in a concise and courteous manner. Good job and much appreciated.
After the sale of my home cancelling the insurance was very easy. Tracey Trevis helped me. They also made it retroactive to the COE. This enabled me to get a check back for the difference. I appreciate that.
Jane is always fast, funny, witty, smart, helpful, a pleasure to work with, a great personality, eager to help, patient with us, and we just love her to pieces. …
Jane was extremely helpful in quick on getting insurance coverage for me i needed quickly. The price is a good value and competitive! I highly recommend Jane and Standard!
I’d like to thank Shaunie Sayler for her help in answering all my questions about my claim. She did a great job in getting all the info I needed to me via e-mail in a matter of minutes after I talked to her. GREAT customer service! Very Good hire by Standard Casualty.
I am new to company, but the rep who helped me, Amanda McClurry, was very helpful, professional, knowledgable and always called back and did what she said she would. Her explanations and advice made this next phase in my life much easier! Thank you Amanda!
I have only had contact with Michelle Medina a couple of times via an email. She has been quick to respond and that is one of the things that people like when dealing with customer service personnel and not waiting long hours or days. And seems to be very courteous with her customers.
I called to file a claim for my first time ever and received excellent customer service! She made me feel very comfortable with the call and informed me my insurance would not go up due to having to file a claim. Their company does not work that way… huge relief!
Sarah McDaniel was great to work with. She was very knowable, very responsive, and very professional. The quote was competitive and the service was great so it was easy to make the decision to go with Standard.
I just got off the phone with Standard Casualty Insurance and talked with Rosa E. Salas. She was very helpful completing my recent claim and great to talk to. Rosa made me feel comfortable filling the claim. Thank you!
I called to renew my manufactured home in Arizona and had the pleasure of dealing with Linda Kempe, she was courteous as well as professional and made the process simple. 5 Stars
Within 30 minutes of reporting my claim to my agent, Lupe G called to gather additional information, inform me of the claims process and when to expect a call from the adjuster. She was professional and courteous and answered all my question. It was a great start to handling my claim.
Took policy out when we bought our first Winter Texan home. Season ended, shut things up, headed back to MN. While we were gone a fitting broke in our shower, causing 30,300 gal of water to go through our unit before it was caught. …
Linda Kempe gave me excellent service with my needing to pay my monthly payment over the telephone.
I’ve been impressed with the Teamwork’s agency out of Mesa, AZ from the first time l inquired about needing home owner’s insurance, back in 2016!
Great job!🤓 …
Rhonda Preiss was very helpful in getting me the information I requested today. I have dealt with both the customer service and claims departments in the past and I have always had good encounters. No complaints so far! Very good People to work with.
I had never had to make a home owner’s insurance claim before, but the person who helped me file our claim, Rosa E. Salas, was very helpful. She explained everything fully and answered all my questions. It’s been a positive experience so far!
Rosa Salas was extremely helpful. Surprisingly after all my years of owning a home I never had to make a claim. So Rosa had to teach me insurance claims 101. She patiently answered all my questions and made herself available at any time for followup.
Our mobile home in Yuma was sold to another couple sooner than we had anticipated. So it was necessary to cancel our homeowner’s policy
early. Roxanne Breece was very helpful in assisting my husband and me …
We are experiencing our first necessity to place a claim on our insurance through Standard Casualty Company. It is our pleasure to express sincere gratitude to your company and especially to Rosa E. Salas for the rapid response and …
My husband & I have been with Standard for several years now & have had great experience with them! I called them today to ask a question about my premium due date & spoke with Judy Hernandez! Judy was very professional & super nice & …
Rosa Salas was very helpful and extremely nice in starting my claim. She made the process very easy and the adjuster contacted me a few hours later. They are willing to help and in a speedy manner.
I think this insurance co. has forgotten the reasons for their existence! Besides making us wait 10 days for an independent adjuster, to obtain more jobs in our area before he would come, he spent an hour taking over a hundred pictures of …
Had a name change. Called in and got Linda on the phone immediately.
No hassle getting my name change and it was done within 10 minutes.
That’s great 😊 …
We had great support from your customer service rep. (Danielle Moore) on 10/23/2019. We needed to update the information on our contract and also pay the renewal. She was very helpful with our account. Thanks, Vern and Barb Seehusen
My parents have been very happy with the coverage on their park model. When they had serious water claim, the final outcome was favorable. When I ran into some glitches with my contractor, Standard Casualty’s management came through for me. …
We had a claim with Standard and it was settled quickly.
I had a few questions along the way and talked to Shiann Sanchez several times.
She was friendly, patient and knowledgeable and answered all my questions and made sure all my concerns were addressed. Great customer relations person.
Danielle Moore was very fast to respond to my email in reference to some documents received in the mail. She also suggested a couple faster ways to get the documents for my policy than having to mail them. Great customer Service!
Rosa E. Salas was my initial contact person at Standard Insurance and she handled my claim most efficiently. Polite, knowledgeable and very helpful. I was assured a adjuster would be in contact with me within 4 working days.
Danielle. Was great. Told me just what I needed to do to update my policy after. The death of my husband. I faxed. Copy of death cert and titles with my daughters name added. She called e immediately and let me know she received my …
I would like the owner to contact me please. I’m very disappointed on how they are handling my claiming. If at least he cares about peoples homes not getting fixed properly instead of a cheap band aid fix,this is who I’m spending my money …
Jackie Fledderjohn Handled my cancellation with Stardard Casualty pleasantly, efficiently and professionally. I have recommended this company to others and will use again if I’m in need of another policy. Thank you.
Jim Klein
I called for a cancellation and the agent who assisted me was Jackie. She provided great customer service, she was very informative, and we were able to complete my request within a few hours.
Standard Casualty is a great company to write insurance with, their rates are very competitive and as an agent i usually receive prompt responses to change requests. Thanks to Sigourney Tramont , for the most recent endorsement request …
Excellent service. I only gave Rosa Silas 5 stars because it didn’t have 10 stars. I couldn’t ask for a nicer person. Rosa took care of my needs in a very timely manner. The last time I spoke to her, I think she called me back before I had …
I have been very pleased with the prompt attention to my claim for wind damage to our driveway roof. Your local office reported my request to the home office, and Shianne Sanchez called me the following day to gather information about the …
Very helpful, responsive and knowledgeable.
Called to make a a claim and was walked through the process. Claim adjuster will call in 1-2 business days. Sent in pics and was confirmed right away. …
I called to speak to someone about potential hail damage done during the summer months to our winter get-away in Mesa, AZ.
I was connected to Rosa Salas who was extremely courteous and treated me very …
We have had Standard for several years now. We had a water break in October and as soon as it was reported, the restoration company was very prompt in coming to the house and tearing out the affected areas and drying things out. We used a …
Ms Becky Chandler is a really good responsive agent who pays attention to detail and answers her phone. That’s important when it comes to business dealings, having someone actually answer the phone and Ms Chandler is good at that.
Standard Casualty Co. has been a pleasure to do business with since I insured with them 4 years ago. The folks I’ve dealt with simply do their jobs competently and well. No problems — unusual in my experience with the other insurance …
I have had nothing but a good experience with Standard Casualty Company since first beginning to use them last year. Each time I cal I am greeted with kind voices and professionalism. Today I had an issue with my auto payment, so Marcella …
Passing on 5 stars to Chat Support Lisa Smith for her excellent help updating our Park Model insurance renewal information. Very knowledgeable and helpful. Great service with their Chat Service.
I’ve had Standard Insurance for our manufactured home for many years, but this year we overlooked our policy renewal date and almost had our home insurance cancelled. I was trying to make the payment online, but was unable to do it, so I …
Standard Insurance has been my homeowner’s insurance company since 1991. They seem to have great rates and nice people working for them. I’ve only had one claim so far and had no trouble with it whatsoever.
I’ve had two claims with Standard Insurance Company and have been very pleased with how quickly and how well I was treated. Each time I’ve spoken to a representative, they have been friendly, helpful and have followed through on what they …
Sarah McDaniel was great to work with. Just by talking with her I can tell that she is a dedicated professional. She answered all of our questions and carefully walked us through the process. Thanks Sarah.
Julie was very responsive and able to get a lost check replaced within a couple of days. Have been with Standard for six years and plan to make no change to that.
Customer Service Representative, Sara Romo, did a great job helping me update my account and get set up for the new year. Thanks for being patient and responsive.
Our policy was purchased through a home loan and the policy was never explained in detail what was covered. After loan was paid off I called standard and talked to Sigourney about what to do next and she answered EVERY question I asked and …
I have only been working with Standard Insurance a short time, but Jane Maresh is amazing! She has gone out of her way to help and educate me with their product! I can’t thank you enough!
George Lara – Lisa Nickels Insurance Agency
My car died on a busy Texas state highway, right across from this place of business, just outside New Braunfels, Tx. Unfortunately, it was also a very hot July afternoon. I wish to thank the office staff and personnel of Standard Casualty …
I received excellent & prompt service from Elena Valero. She listened to my issue and quickly analyzed and solved the problem. Thanks for your prompt attention.
We were assisted recently with some changes to our policy by Danielle Moore. In reply to our first email, we received a very pleasant response with an obvious intent to assist us with our needs. Danielle’s response was detailed and left …
Linda was great a great representative took care of our questions and made sure that we understood what to do to cancel our policy because we sold our house. Jackie was also good at getting back to us.
WOW! My wife and I just had a conversation with Rosa Salas
concerning our claim. After finishing our call with Rosa my wife
and I agreed that this was the best treatment we had ever received …
We’ve had great service from standard. Fortunately we’ve not had to file a claim, however any questions, or payment issue that was my fault was quickly resolved in a professional and expedient manner.
I had a very positive experience with Linda Kemke when I had to make a name change to my policy. She was courteous, knowledgeable and walked me through the process. As soon as I emailed her the necessary documents, she responded immediately! I feel I am in good hands with this company.
I love working with Standard! Jane Maresh is so incredibly kind, prompt, and helpful. I know that my clients are in good hands with their seamless and unprecedented service. They are a triple threat, competitive rates, amazing customer …
The person, Hope G who called about my claim was very professional, friendly, and knowledgeable. I appreciate dealing with professionals who know what they are doing and why they are doing it. Very happy with the total conversation. I have been with Standard a long time and will be with them for another long time.
I’ve had my home insured with Standard for a little over a year, when my home was damaged by a severe storm. I was impressed by how quickly they responded and got an adjuster to assess the damages. The entire staff was friendly, helpful …
Blanca Harper was quick and courteous to respond to email sent concerning insured’s payment. Noting the account that escrow had sent payment directly to company, for insured’s renewal. She was prompt to send correspondence to agency office, acknowledging receipt of email and noting activity for the account.
I would like to share my wonderful experience with Standard Casualty Company payment services. Marcela understood my family’s special situation. She listened to my concerns and provided excellent solutions to my problem with the payment. I …
Julia L Burgess was professional & expedient completing my Insurance renewal. I wish to note my experience has shown me, that by focusing on completing the information accurately the 1st time, this will lessen one’s workload and improve Client Satisfaction. I do appreciate swift, efficient & accurate service. Thanks
We own a park model and have equipment replacement coverage. Recently our heat pump died and had to be replaced. The claims adjuster was quick to respond, but didn’t return my messages regarding the status of the claim. We soon learned that …
Overall my experience with Standard Casualty has been acceptable with the exception of slow claims processing. However, customer service folks, especially “Hope G.”, have more than made up for it with outstanding service … a rare commodity these days.
Spoke with Lisa S today, awesome service and made me laugh. It warms my heart that she made me feel like I was the only one that counted while she was helping me. She researched my question and promptly called me back within minutes. Lisa made my day!
No body tells you to contact the company after you’ve received a notice of cancellation by the insurance not my local Agent who dropped the ball. I called them a week before my due date a very experienced young lady by the name of Stephanie …
Amanda McCurry was the CSR helping us with our policy. She is very knowledgeable and was able get us the exact policy that we needed.
Thank You Amanda!
Julia L Burgess
Was great helping with my payment. My credit card had been compromised and let me know payment didn’t go through. After getting ahold of the card company we …
After the loss of my partner of 49 years and the one who delt with all insurance matters I found myself lost in dealing with this. I was fortunate enough to get Blanca Harper to help me. She was so caring and explained the type of coverage and payment options. Thank you Blanca Harper
In all my dealing with Standard Casualty and all its representatives ,from adjusters ,to all phone personal, and Guadalupe in claims, I have to say that everyone has been very respectful, very helpful, and have always responded to my calls …
Hope G was great, polite and helpful as well as easy to work with. I am not sure if my Claim will be approved or not but she certainly made the process easy for me to get through. …
Simply the best customer service provided by Shaunie Salyer. She was most efficient, professional and her response time was that of lightning speed! Shaunie was a pleasure to work with and an asset to Standard Casualty Insurance Company. Many thanks!
I needed to have my manufactured home policy increased. After going through an extremely long loan process with my mortgage company, it was great to have Sarah McDaniel and Alyssa Ceh take care of everything very quickly and efficiently. I am happy to know that these two ladies are working for my insurance company!
I had sent my payment in and did not hear anything for a couple of weeks. I call to make sure it got there
and talked to Lisa Smith she checked and couldn’t find my payment. She told me …
Had a billing issue on my end. Christy was awesome and immediately call to let me know. She read off all my info and we found the issues rather quickly. Rather than charge an addition fee or whatever most insurance companies like to do to …
Jane Maresh is always so patient and helpful, no matter what I need if she can’t do it…. she makes sure to get me where I need to be to get it done! She is professional, friendly and never fails me!!!!! – Kristi
I’m an agent and I was calling in regards for a customer and when I was talking to the lady that assisted me interrupted me and told me “DO YOU NOT UNDERSTAND” I then said excuse me no ma’ami do understand and she kept interrupting me. How …
Got quick results that exceeded my expectations from Elena and one other person who both were helpful. Sorry I forgot the other name, She probably knows who she is
We had some difficult technical issues with a property we were purchasing and really needed that extra time and attention to find the right solution. Becky Chandler worked extra hard for us, thought outside the box and found a solution that …
As simple as asking for help with my account and the process occurs seamlessly and promptly. Alyssa Ceh was quick to answer my emails and effect my policy. Standard’s policies offer great rates and coverage, I hope to continue being with them as a customer for years to come.
Elaina Valero gave me superb customer service! She answered all of my questions and issues…very knowledgeable and intelligent. She was responding to an email I sent last night about questions I was very concerned about and eased my …
Julia was very professional, polite, and helpful in answering my many questions. Furthermore, I’ve been a customer of Standard Casualty Insurance company for five years and find their services to be the best in the business.
Called to get a Declaration page from my current policy sent to me. Sara was real easy to work with and the copy that I needed was emailed to me within minutes. Sara was very pleasant and helpful.
Every time I’ve contacted Standard Casualty their staff is pleasant and has been able to assist me with my request in a quick responsive manner. I would recommend them to anyone looking for insurance. Elena V. helped me on my last request and was able to take care of it quickly.
I called customer service today on behalf of my mother. I received excellent service from Hope G on handling a couple of matters. She was professional, courteous, and prompt. It’s nice to know customer service still exists. Thank you!
I hope I’m not jinxing it I’m still in the middle. A repairman for a leaky skylight said my roof was bad and I should file a claim. I called on a Friday an adjuster called Saturday and was here first thing Monday morning! I got a check in a …
I love working with the team over at SCC. They are truly specialists and are always extremely helpful and responsive to calls/emails. 100%, I highly recommend them for any of your mobile/manufactured home needs!
Jane Maresh has great customer service! Always friendly and makes you laugh! I look forward to working with her in the future. She is absolutely AMAZING!!! You rock at what you do Jane!!!
Well I goofed and tried to make payment twice. Thanks to Julia Burgess, she caught it and voided one of the payments. Just pays to deal with reputable people and companies. Thanks to my agent, Kimberly Thompson for placing me with Standard Casualty.
Standard Casualty is providing the best customer service you would hope to except. They are customer focused during every aspect of my claim. The staff is amazing especially Julie Carrillo and Diana Orta. I’m nearing the end of my claim …
Yesterday when I called STD I spoke to Julia Burgess. She explained what I needed to do to remove my daughter who has been married for almost 3 years and add my son who is living with me and it was such a simple procedure and completed …
This insurance company is great! It’s so hard to find coverage for a manufactured home and one that doesn’t cost an arm and a leg! The customer service was awesome. They got back to be quickly and with accurate information.
Everything was as expected except….
Canceling was not clear across all phone contacts (three different folks).
We finally got a great knowledgeable assistant, did the required email with the …
I was fortunate enough to talk to Blanca Harper today. She was friendly and helpful and went above and beyond to help me, a fairly new agent with Standard. She is an asset to your company, thank you so much for the opportunity to sing her praises!!
Jane helped with every question I had on the Mobile Home coverage and getting more familiar with the system. Being a newer agent to Standard, she made me feel like part of the team! Thank you Jane!
Becky Chandler is unsurpassed in her professionalism, kindness, thoughtfulness and execution. Becky ensured that the coverage for our home was complete and matched our needs. She even thought of coverage that I hadn’t thought of – and after …
Prompt and Pleasant. Hope G. represents Standard Casualty in every way excellence. Very satisfied with all aspects of the service we have received while being insured by Standard Casualty.
This insurance company is the best to work with. They are so thorough & respond immediately to any request. I would heartedly recommend them for your park modele etc, needs
Very quick with responding. Sylvia Guzman was incredibly professional and quite pleasant to deal with. I highly recommend the company as well as Sylvia.
Had some wind damage to our roof last night. The young lady I talked to – Hope G. – was very helpful and gave me some ideas on what to do until an adjuster can review the damage. I very glad we are insured with Standard.
Kimberly Scott contacted me when my premium got doubly paid on online service. She noticed the mistake and corrected the payment on her own initiative. Very commendable!!
Julie Carrillo was a big help. My air went out because my compressor was struck by lightning. Other agents have been helping me as well. The adjuster was on point with everything and made it simple and understanding. I got air in my house …
I want to thank both customer service reps Sara Romo and Kristie Houston for the emails and quick response to my double payment mistake on my policy renewal July 11th 2022. They assured that only one payment would be processed and the …
I have been a customer at Standard Casualty Company for 7 years and although I have not had any claims therefore cannot review on that, I can confidently state that their customer service is efficient and friendly. I appreciate the fact …
Sarah M. Has been just awesome. Patient and responsive And able to change up things for me very quickly. It’s great to have a real live person taking care of you. Thank you so much Sarah. I hardly ever leave a review. But she went above and beyond.
Sarah McDaniel has gone above my expectations. Very knowledgeable, polite and very responsive. Was able to help me in a few hours to lock in this price and get the paperwork done. …
I dealt with Kimberly today! As usual I was provided with friendly and efficient service. So often I procrastinate phoning large companies as you go through numerous recordings and it’s difficult to actually find a human to talk to. Not so here…..always a pleasure!!
The worst insurance I have encountered. They have no sense of professionalism or knowledge. My house has not been reinstated to it’s original state before the water leak and is creating more problems because of companies like these that do not come through with their word,contradict themselves and wash their hands to not pay!!!
I wish my review could be like these however, I had called them last week to let them know there was a change in the credit card payment so I called them to avoid having issues with the payment being declined. Well the did not listen to …
I spoke with agent Lynette Lottinville. She was professional, friendly and knew the in and out of mobile home insurance.
Thanks to Ms Lottinville, I dramatically upgraded my existing insurance at an …
I need help with a policy and was very happy to have Jane respond so quickly. Great experience! I and our mutual client were served well today. Bravo!
– Rob
I have been with Standard Casualty for 14 years and the company and their representatives are always courteous and professional. I needed to update my policy and was not able to complete the update online. I called their service number and …
Julie C was amazing when I needed help with my home policy questions. I got everything answered and she even followed up to see if everything worked out. Wish there where more people as caring and helpful.
I spoke with Sylvia Guzman to get a claim process started for my home. She was exceptionally polite, knowledgeable, and got things done quickly. Great customer service.
We had a very good customer service experience with Hope G & all the good people at Standard Casualty Co. They were very prompt in sending an adjustor to look at the damage to our roof due to storm damage. The claim was handled very …
Good luck trying to cancel your coverage. Still getting the run around. Said they’d email forms that must be filled out and returned, that I’ve never received. Been trying to reach them for months and no one returns my calls. I’m going …
Hope G. was polite, friendly and professional. She answered my questions and reassured me my claim would be underway. This is the first time I’ve had to call as I just recently moved into my home and the Monsoon storms have damaged my …
I really appreciate the excellent service that I received from Sylvia Guzman. On the morning of Nov 11, an unusual cold front moved through our part of Texas, surprisingly bringing a very strong storm system that included an off-season …
The very next day after filing my claim with Standard rep Sylvia Guzman called me to get all of my info! She was very pleasant and helpful. I should hear from an adjuster in 24-48 hours. Great service!
I love this insurance! I had the best service with Sara Romo. I set up
auto payments for my account with them. My phone had issues and I got a contacted immediately to confirm payment request. The representative was so kind and professional. Took care of my payment and processed my request. Thank you for taking care of me!
I had such a great experience getting my mobile home insurance through Standard Insurance Company. They specialize in nothing but manufactured home insurance. Becky Chandler was amazing and helped me through every component of coverage. I …
Very easy to get a new policy started. Sarah McDaniel was so helpful in helping me gather the documents and information. Very friendly and professional.
Rosa e Salas was very helpful and courteous when she explained all I needed to do to file my claim. I definitely recommend this insurance company to all my friends!
I contacted customer service and received a quick response and Sarah was very helpful working on my login issue.
As a new home owner, my representative Rhonda Preiss was able to answer all my questions and explain to me what everything meant in regards to my insurance policy. Lots of worry off my mind now, thanks Rhonda for being awesome!
Pretty much a scam company. They’ll barely cover half the cost of a roof, and attribute that to “depreciation”. Even the roofing companies I talked to said that is just a scam, being that my roof had at least another 7 years or more of …
Shiann made the process of filing an insurance claim very easy. She was pleasant to speak with & very informative.
Marcella did an excellent job – very professional. She represented your company well. You are fortunate to have her as your employee
Rosa E. Salas was incredibly helpful. I’ve never filed a claim before and she really helped me through the process. Very knowledgeable and professional.
Standard Casualty is a good company with great insurance products. Agent Sarah McDaniel is highly recommended for exceptional, courteous and professional service.
I’m leaving a most excellent review for Jane Marsh. Jane is always is prompt and helpful .
Thank You Jane for all your help.
Dana
Rosa Salas was very polite and knowledgeable. Being we don’t live where the claim is I feel confident after talking to her they will take care of it.
Jane Maresh is always helpful, quick, and efficient. She always has the best attitude.
Jane is the best . I cannot say enough about Jane except that she is very good at what she does and answers any questions that I may have.
Thank you Jane.
DT.
Danielle Moore helped me today in a couple of matters today regarding my fire insurance policy and gave me all the information and more than I was
looking for. Was also able to reduce my premium. Thanks Danielle
Rosa Salas was so helpful in getting my claim started when a gust of wind took out my carport. I really appreciate the ease of dealing business with this company.
I needed help in renewing my policy with Standard Casualty and spoke with Lisa Smith. With a 5 minute conversation and an exchange of Emails everything was taken care of. Tthanks Lisa.
I needed an insurance update for a customer. I had been trying to get it for a couple weeks with no luck. But today I reached Sigourney and got me what I needed immediately. She is an asset to your company.
This Company is by far the best Insurance Company out there.
Sara was very helpful and knowledgeable on every question and concern I had. Absolutely ❤️ Standard Casualty Company!
Sarah McDaniel was very helpful with setting me up with new insurance. She responded to my questions in record time.
I sent a email to the company with a request and within literally 5 minutes
Rhonda Preiss emailed me back. I sent what she needed and she immediately responded and fixed the problem. Excellent customer service!
Rosa has been a pleasure to work with! She is very professional and knows exactly what has to be done and how to do it. Thank you Rosa for being so kind and thoughtful with the loss of my Parents!
Jane was very professional and very helpful in the payment of our insurance.
Sylvia Guzman was great.
We recently had to place a claim with Standard Insurance and our claim was handled by Elizabeth Huerta . She was knowledgable, helpful , cheerful and gave us super service. Thank you Liz
I contacted Standard Insurance due to the sale of my home and I needed to cancel my policy. I spoke with Michelle Rosales. She was friendly and polite and was able to help me with my situation.
Just encountered both a problem & several questions on our policy. Rhonda Preiss, CSR, provided info & immediately made the correction as well as emailing us confirmation of it. Nice job. We appreciate it.
Shiann Sanchez, is great I am 70 years old and she was very kind and patient not like most of these young people. she explained my concerns very thoroughly . you should have more people like her.
Shiann helped me to file my claim. She was very friendly, took her time and was thorough. Very nice experience to handle a trying situation.
Worst insurance company around. Filed hail damage claim over 3 weeks ago. Adjuster came out and took pics two weeks ago. Been sitting on adjusters supervisors desk every since. Customer service sent email requesting info on the hold up, …
Employee Rosa E Salas, provided excellent service when we inquired about filing a claim. She took the time to fully explain the process. We thank her for her help.
Perfect service! renewed my policy on the phone in about 5 minutes. Danielle Moore was super nice and very helpful !
Jane Maresh is tops in her field! Always a pleasure to work with and part of a really great team. Jane is AWESOME!!!
Dealing with the claim was super easy. Rosa Salas tried his hardest to meet when it was convenient for us. And came to do the claim quickly. I couldn’t be happier :).
Thanks To Danielle Moore for quickly responding to my request for an an annual premium adjustment. The new fee is satisfactory and meets my needs.
Sincerely,
John A Miller
Want to say how extremely professional the agents are at Standard Casualty. We had one question and they went above and beyond to help us. Thank you Tracy Trevis, Victoria Thiry, and Kristie Houston!! Awesome job!
I did an insurance claim a few weeks ago and their adjuster was dressed very sloppy and didn’t even introduce himself. When he climbed on my roof, it seemed as if he was about to fall thru because of the water damage. I asked him if it has …
I recently have switched my home owners insurance over to Standard, so far I’ve experienced great customer service! Thank you Marcella Mirelles for being so helpful and friendly during this process!
Rosa Salas was very pleasant and helpful in explaining process involved in establishing a claim , assisted in filing claim and reassured us further actions even though we are not in area.
Rosa salas is a 5 star employee*****. She was very helpful filing my claim. She was quick to return my calls with any questions I had after the claim was filed.
My first call ever regarding claim. I was apprehensive to say the least. I talked to Shiann Sanchez. She was very professional and within a few minutes I was done with phone call and claim in process. Definitely easy!
You won’t realize how bad this insurance is until you need to file a claim and see just how little they actually cover. It’s a borderline scam, in my opinion. You are much better off to go with Aegis or American Modern for your mobile home insurance.
Loro Hampton is an outstanding customer service Rep for this company. I had to sell my home due to my husband’s death and she was especially kind and helpful with the paperwork needed. I heartily recommend Standard and mention Loro Hampton’s name to the new buyers.
Danielle Moore was very quick to handle my request to ck. on 2019 ins. policy. She was very helpful and polite. It was a pleasure working with her on this matter.
Had the pleasure of working with Shiann S. She was very informative and helpful with my claim. Made the claim process quick and easy.
Roxann Breece just helped my mother and I on our insurance. Outstanding service and great speed in getting our tasks done. Thank you. It is so great to have a company that gives such outstanding service and cares. Thanks Standard Casualty and Roxann!
If there was a Negative 5 star i would give this company that. Let me start from the beginning….. working outside one day, saw a trail of water coming out. Immediately reported it within 5 – 10 min of discovered leak. Was told to fix it, …
Becky Chandler is amazing to work with! She is fast, and never fails to amaze me! Thanks for everything you do Becky!
Customer Service Representative Sigourney Tramont @ Standard Insurance Company promptly answered my question, in detail. She left no questions unanswered. I was very impressed with her and continue to be with this company as well.
Just had a great call with Rosa E. Salas. She was very informative and helpful in resolving my issue quickly. Gave me answers I needed and provided next steps. Thank you for your time and wisdom. Will definitely recommend to my family.
Jane M at SCC is awesome! She is helpful, efficient, friendly and very good at her job. It is always a pleasant interaction when I call or email her!
This company and its employees are always a pleasure to interact with. My latest interaction with Danielle Moore was handled in a very professional and expeditious manner.
I worked with Becky Chandler & she was awesome ! One phone call & only a few minutes & everything was done from start to finish & I had the new policy I needed, including signing documents & starting policy immediately! Thank You Becky !!!
Jane Maresh and Becky were so responsive and helpful. I really appreciate this high level of customer service!
Kristie Houston handled my problem, this morning, and was very professional and totally understood the situation with the USPS NOT delivering my renewal.
My initial call to the claims department was answered by Shiann Sanchez who was not only very professional and friendly, but she was so helpful, and extremely knowledgeable regarding the entire claims process!! To top it off, she was also …
Elena Valero is absolutely amazing. To say fast, friendly services is less than deserved. She has made processes easy, comprehensive and seamless. Thank you Elena!
Called Standard Casualty as there was a wind microburst. Wind and a whirling dust devil that was moving like a a small tornado and wind was at least 100mph. Large boxes that were in a dumpster 30 feet or so from my mobile home flew out as …
Thanks to Rebecca Chandler for her prompt call back to answer my question concerning Personal Property coverage, for instance when securing an outside the home storage unit. Rebecca also provided me with a copy of Homeowners special form …
Laura Hampton, I hope I spelled her name correctly,
did an awesome job in helping me and answering all my questions.
It was quick and easy, with her knowledge of what I needed to do. …
Kristie Houston responded quickly to my email. And even before that, Linda in payments helped me also. A very good company to do business with.
No Problem at all. I requested a copy of our Park Model insurance bill located in Araby Acres at Yuma, Az. I received that by e-mail 15 minutes after the phone call. Rhonda Preiss was very courteous and efficient. …
Standard Casualty Company has once again come through for me in yet another bad hail storm. The storm happened on early Saturday morning and I called the claims number that day. Rosa Salas called me first thing Monday morning and set …
Sigourney Tramont responded in a professional and quick manner for our request. We did not expect such great service in such short time and very much appreciate her service. Standard Casualty Company is fortunate to have an employee such as Sigourney. Thank you again!
Great customer service and promt action on my claim for repairs on my home by Ms.Hope G customer representative for the claims department very knowledgeable
Lisa Smith gave the usual excellent service that Standard Casualty Company always provides to me. If you need mobile home insurance, I strongly recommend this company for Texas residents!
Linda Kempe followed up promptly in response to my leaving a voicemail. Linda quickly updated my account and answered all of my questions. Ms.Kempe is very courteous and professional and I feel she is a great asset to your Customer Service team.
Quick to answer my questions and get my issue resolved within 48 hours!
Erica Cloutier was extremely quick and efficient responding to my request.
And Ashton helped by getting my on-line account set up!
Always pleased with Standard Casualty Company responses.
My experience with Standard Casualty was exceptional when placing my claim for damages encountered during a severe storm in Mesa Arizona. Rosa Salas provided the support and information I needed to submit my claim in a most effective and efficient manner. A five star job.
We never filed a claim with Standard Casualty, but the customer service is great. I had to cancel my policy because we sold our home and the process was easy and was handled very professionally.
Sweet and patient Marcella Mirelles helped me change my auto deducts bank with no problems. She was very efficient and a pleasure to work with. Thanks Marcella!
Sarah and Becky were both kind,patient , and professional working with me to get a quote and coverage. I look forward to have them service my account for years to come.
Jane Maresh is a always a pleasure to speak with and does a wonderful job helping me finalize policies, make changes and goes above and beyond for me every time. Huge props for Jane she is my go to gal for anything.
I needed to increase my insurance coverage with Standard, and was connected to Jacee McDaniels when I called. She was very helpful and really pleasant while answering all my questions. Also got me the paperwork sent out right away, as promised. All in all, a pleasant experience.
Rhonda Preiss was spot on answering all my questions on increasing our home coverage – and believe me, there were many! She was very patient with me and returned my call when she promised. If interaction with Rhonda is any indication, I think we’ll be very satisfied with Standard Casualty.
From the start very professional, even when they patiently answered my multiple line of questions. Rosa Salas would promptly call me back and had all the answers to my questions. Awesome company to have, thank you for the help needed to get my roof replaced.
Your representative Sarah McDaniel, is a very fine agent for your company.
You should be very proud to have her represent you. She was very thorough in all that she done. Thanx for having such a great agent
I was looking for an insurance policy for a home I’m buying in Casa Grande AZ. I was fortunate to work with Becky Chandler of Standard Casualty in getting the data for any decisions regarding the coverage needed. …
Worked with Sarah McDaniel – what a professional and courteous lady. I’m so glad that she was the agent who answered my call. She made it “pain free” and answered all my questions. She is an asset to your company. I have referred other friends to your company and especially to Sarah.
Shiann was very nice and made starting a claim easy. I felt much better about things because of her. Thank you Shiann.
Also …
Roxann was so helpful and fast! We appreciate her so much. Standard insurance has been the best company for our insurance needs. Our next house purchase, we plan to use them again.
When going over my home insurance policy, the customer service person, Sigourney Tramont, was very helpful in dealing with my concerns. Ms. Tramont was very quick in responding and really took care of my concerns. I am a happy customer thanks to her. 🙂
Danielle Moore helped me with a few changes to our home owners policy. She was very professional, kind and efficient. A very nice experience overall. Thank you Danielle.
Nothing but good things to say about this company. I’ve had the policy for three years and am cancelling only because I sold the property. The rep – Roxann Breece – made cancelling easy. As for the service, it was great. Soon after moving …
I found Rosa E. Salas very helpful in tracking down an open claim. It was mailed last week but we had not received it. She emailed a copy and went thru all the numbers and process to update the claim if our contractor estimate differs – like if the contractor estimate comes in higher than the adjuster’s estimate. Thanks Rosa!
I had had a long day of dealing with problems for other people and it seemed like a never ending battle of argument after argument. So I prepared for battle when I made my call to Standard Casualty Company to discuss an issue I had with my …
Rebecca Chandler and Lora Hampton and their team at Standard Insurance make life easy. All are professional and fast to respond when filing a claim, getting reimbursed and answering client questions. I sincerely recommend Standard Insurance. Thank you Rebecca and Lora.
It is a pleasant surprise in this highly competitive business world to find someone that treats you with respect and cares about your needs. Lora Hampton knows what customer satisfaction means and it was a pleasure to have her as my customer representative. Sincerely, Victor Schaefer
We have lived in our Mobile Home for two years since we moved to Az from Florida. I have had to make two claims with Standard in this short period of time. They are so responsive, fair, just, kind, and very quick to respond in every …
They are always an email away and their response time is amazing.
Love this company and working with them. Their rates are great as well.
Jane Maresh is the BEST!!! …
Rhonda Preiss was very helpful today. She changed my policy and sent me an email with the new one attached to confirm. …
Hope G was so helpful and efficient I feel very blessed
We dealt with Sigourney Tramont and we had excellent service. We renewed our policy over the phone and made one change regarding our name. Everything was done within five minutes, and we received a quick reply by email from Sigourney. Very happy with the service we received from her.
I really like your updated website. Very easy to maneuver. More impressive was the 15 minute response time to my online query from Kristie Houston. She answered my question in a concise and courteous manner. Good job and much appreciated.
After the sale of my home cancelling the insurance was very easy. Tracey Trevis helped me. They also made it retroactive to the COE. This enabled me to get a check back for the difference. I appreciate that.
Jane is always fast, funny, witty, smart, helpful, a pleasure to work with, a great personality, eager to help, patient with us, and we just love her to pieces. …
Jane was extremely helpful in quick on getting insurance coverage for me i needed quickly. The price is a good value and competitive! I highly recommend Jane and Standard!
Rosa Salas was so helpful in filing a claim for me. She’s very customer oriented and followed up in an efficient manner. I’m happy to work with her!
I’d like to thank Shaunie Sayler for her help in answering all my questions about my claim. She did a great job in getting all the info I needed to me via e-mail in a matter of minutes after I talked to her. GREAT customer service! Very Good hire by Standard Casualty.
I am new to company, but the rep who helped me, Amanda McClurry, was very helpful, professional, knowledgable and always called back and did what she said she would. Her explanations and advice made this next phase in my life much easier! Thank you Amanda!
I have only had contact with Michelle Medina a couple of times via an email. She has been quick to respond and that is one of the things that people like when dealing with customer service personnel and not waiting long hours or days. And seems to be very courteous with her customers.
I called to file a claim for my first time ever and received excellent customer service! She made me feel very comfortable with the call and informed me my insurance would not go up due to having to file a claim. Their company does not work that way… huge relief!
Sarah McDaniel was great to work with. She was very knowable, very responsive, and very professional. The quote was competitive and the service was great so it was easy to make the decision to go with Standard.
I just got off the phone with Standard Casualty Insurance and talked with Rosa E. Salas. She was very helpful completing my recent claim and great to talk to. Rosa made me feel comfortable filling the claim. Thank you!
I called to renew my manufactured home in Arizona and had the pleasure of dealing with Linda Kempe, she was courteous as well as professional and made the process simple. 5 Stars
Within 30 minutes of reporting my claim to my agent, Lupe G called to gather additional information, inform me of the claims process and when to expect a call from the adjuster. She was professional and courteous and answered all my question. It was a great start to handling my claim.
Took policy out when we bought our first Winter Texan home. Season ended, shut things up, headed back to MN. While we were gone a fitting broke in our shower, causing 30,300 gal of water to go through our unit before it was caught. …
Linda Kempe gave me excellent service with my needing to pay my monthly payment over the telephone.
I’ve been impressed with the Teamwork’s agency out of Mesa, AZ from the first time l inquired about needing home owner’s insurance, back in 2016!
Great job!🤓 …
Rhonda Preiss was very helpful in getting me the information I requested today. I have dealt with both the customer service and claims departments in the past and I have always had good encounters. No complaints so far! Very good People to work with.
I had never had to make a home owner’s insurance claim before, but the person who helped me file our claim, Rosa E. Salas, was very helpful. She explained everything fully and answered all my questions. It’s been a positive experience so far!
Rosa Salas was extremely helpful. Surprisingly after all my years of owning a home I never had to make a claim. So Rosa had to teach me insurance claims 101. She patiently answered all my questions and made herself available at any time for followup.
Our mobile home in Yuma was sold to another couple sooner than we had anticipated. So it was necessary to cancel our homeowner’s policy
early. Roxanne Breece was very helpful in assisting my husband and me …
We are experiencing our first necessity to place a claim on our insurance through Standard Casualty Company. It is our pleasure to express sincere gratitude to your company and especially to Rosa E. Salas for the rapid response and …
My husband & I have been with Standard for several years now & have had great experience with them! I called them today to ask a question about my premium due date & spoke with Judy Hernandez! Judy was very professional & super nice & …
Rosa Salas was very helpful and extremely nice in starting my claim. She made the process very easy and the adjuster contacted me a few hours later. They are willing to help and in a speedy manner.
I think this insurance co. has forgotten the reasons for their existence! Besides making us wait 10 days for an independent adjuster, to obtain more jobs in our area before he would come, he spent an hour taking over a hundred pictures of …
Had a name change. Called in and got Linda on the phone immediately.
No hassle getting my name change and it was done within 10 minutes.
That’s great 😊 …
Becky Chandler was responsive, informative, listened to my questions & answered them fully & with out attitude — even the dumb ones.
We had great support from your customer service rep. (Danielle Moore) on 10/23/2019. We needed to update the information on our contract and also pay the renewal. She was very helpful with our account. Thanks, Vern and Barb Seehusen
Jane Maresh is the fastest responding CSR over the phone and via e-mail. Great courteous and professional service.
My parents have been very happy with the coverage on their park model. When they had serious water claim, the final outcome was favorable. When I ran into some glitches with my contractor, Standard Casualty’s management came through for me. …
Becky Johnson is awesome. This has been the best experience I have ever had from an Insurance Company. I have already told my friends!
We had a claim with Standard and it was settled quickly.
I had a few questions along the way and talked to Shiann Sanchez several times.
She was friendly, patient and knowledgeable and answered all my questions and made sure all my concerns were addressed. Great customer relations person.
Danielle Moore was very fast to respond to my email in reference to some documents received in the mail. She also suggested a couple faster ways to get the documents for my policy than having to mail them. Great customer Service!
Don’t use they don’t Honor their policy will not pay for repairs for your home. Do not use a scam company
Rosa E. Salas was my initial contact person at Standard Insurance and she handled my claim most efficiently. Polite, knowledgeable and very helpful. I was assured a adjuster would be in contact with me within 4 working days.
Danielle. Was great. Told me just what I needed to do to update my policy after. The death of my husband. I faxed. Copy of death cert and titles with my daughters name added. She called e immediately and let me know she received my …
I would like the owner to contact me please. I’m very disappointed on how they are handling my claiming. If at least he cares about peoples homes not getting fixed properly instead of a cheap band aid fix,this is who I’m spending my money …
Jackie Fledderjohn Handled my cancellation with Stardard Casualty pleasantly, efficiently and professionally. I have recommended this company to others and will use again if I’m in need of another policy. Thank you.
Jim Klein
I called for a cancellation and the agent who assisted me was Jackie. She provided great customer service, she was very informative, and we were able to complete my request within a few hours.
Standard Casualty is a great company to write insurance with, their rates are very competitive and as an agent i usually receive prompt responses to change requests. Thanks to Sigourney Tramont , for the most recent endorsement request …
Excellent service. I only gave Rosa Silas 5 stars because it didn’t have 10 stars. I couldn’t ask for a nicer person. Rosa took care of my needs in a very timely manner. The last time I spoke to her, I think she called me back before I had …
I have been very pleased with the prompt attention to my claim for wind damage to our driveway roof. Your local office reported my request to the home office, and Shianne Sanchez called me the following day to gather information about the …
Excellent service and response in all my dealings with Standard Casualty Insurance.
Most recently that included Kristie, Sigourney, and Jacee. Thanks.
Very helpful, responsive and knowledgeable.
Called to make a a claim and was walked through the process. Claim adjuster will call in 1-2 business days. Sent in pics and was confirmed right away. …
I called to speak to someone about potential hail damage done during the summer months to our winter get-away in Mesa, AZ.
I was connected to Rosa Salas who was extremely courteous and treated me very …
We have had Standard for several years now. We had a water break in October and as soon as it was reported, the restoration company was very prompt in coming to the house and tearing out the affected areas and drying things out. We used a …
Ms Becky Chandler is a really good responsive agent who pays attention to detail and answers her phone. That’s important when it comes to business dealings, having someone actually answer the phone and Ms Chandler is good at that.
Standard Casualty Co. has been a pleasure to do business with since I insured with them 4 years ago. The folks I’ve dealt with simply do their jobs competently and well. No problems — unusual in my experience with the other insurance …
I have had nothing but a good experience with Standard Casualty Company since first beginning to use them last year. Each time I cal I am greeted with kind voices and professionalism. Today I had an issue with my auto payment, so Marcella …
Passing on 5 stars to Chat Support Lisa Smith for her excellent help updating our Park Model insurance renewal information. Very knowledgeable and helpful. Great service with their Chat Service.
I’ve had Standard Insurance for our manufactured home for many years, but this year we overlooked our policy renewal date and almost had our home insurance cancelled. I was trying to make the payment online, but was unable to do it, so I …
Standard Insurance has been my homeowner’s insurance company since 1991. They seem to have great rates and nice people working for them. I’ve only had one claim so far and had no trouble with it whatsoever.
I’ve had two claims with Standard Insurance Company and have been very pleased with how quickly and how well I was treated. Each time I’ve spoken to a representative, they have been friendly, helpful and have followed through on what they …
Shaunie s was most hepful on the phone with my claim.
Sarah McDaniel was great to work with. Just by talking with her I can tell that she is a dedicated professional. She answered all of our questions and carefully walked us through the process. Thanks Sarah.
Jane Maresh was super kind, patient, and helpful with all my inquiries today. Great customer service!
Julie was very responsive and able to get a lost check replaced within a couple of days. Have been with Standard for six years and plan to make no change to that.
Customer Service Representative, Sara Romo, did a great job helping me update my account and get set up for the new year. Thanks for being patient and responsive.
Our policy was purchased through a home loan and the policy was never explained in detail what was covered. After loan was paid off I called standard and talked to Sigourney about what to do next and she answered EVERY question I asked and …
I have only been working with Standard Insurance a short time, but Jane Maresh is amazing! She has gone out of her way to help and educate me with their product! I can’t thank you enough!
George Lara – Lisa Nickels Insurance Agency
My car died on a busy Texas state highway, right across from this place of business, just outside New Braunfels, Tx. Unfortunately, it was also a very hot July afternoon. I wish to thank the office staff and personnel of Standard Casualty …
Diana Garcia replied immediately. I have never had such fast service.
I received excellent & prompt service from Elena Valero. She listened to my issue and quickly analyzed and solved the problem. Thanks for your prompt attention.
We were assisted recently with some changes to our policy by Danielle Moore. In reply to our first email, we received a very pleasant response with an obvious intent to assist us with our needs. Danielle’s response was detailed and left …
I spoke to Sara about an issue with our policy and she was very nice and helpful. Need more people like her. Thank you
Linda was great a great representative took care of our questions and made sure that we understood what to do to cancel our policy because we sold our house. Jackie was also good at getting back to us.
WOW! My wife and I just had a conversation with Rosa Salas
concerning our claim. After finishing our call with Rosa my wife
and I agreed that this was the best treatment we had ever received …
We’ve had great service from standard. Fortunately we’ve not had to file a claim, however any questions, or payment issue that was my fault was quickly resolved in a professional and expedient manner.
I had a very positive experience with Linda Kemke when I had to make a name change to my policy. She was courteous, knowledgeable and walked me through the process. As soon as I emailed her the necessary documents, she responded immediately! I feel I am in good hands with this company.
I love working with Standard! Jane Maresh is so incredibly kind, prompt, and helpful. I know that my clients are in good hands with their seamless and unprecedented service. They are a triple threat, competitive rates, amazing customer …
Austin was very professional . He showed me pictures of the damage and explained what,what needed to be done.
The person, Hope G who called about my claim was very professional, friendly, and knowledgeable. I appreciate dealing with professionals who know what they are doing and why they are doing it. Very happy with the total conversation. I have been with Standard a long time and will be with them for another long time.
I’ve had my home insured with Standard for a little over a year, when my home was damaged by a severe storm. I was impressed by how quickly they responded and got an adjuster to assess the damages. The entire staff was friendly, helpful …
Blanca Harper was quick and courteous to respond to email sent concerning insured’s payment. Noting the account that escrow had sent payment directly to company, for insured’s renewal. She was prompt to send correspondence to agency office, acknowledging receipt of email and noting activity for the account.
Very fast and efficient service! Tracey Trevis took care of my needs in 2-3 minutes.
Sara got me the info I needed quickly! Glad to have Standard! Thanks y’all.
I would like to share my wonderful experience with Standard Casualty Company payment services. Marcela understood my family’s special situation. She listened to my concerns and provided excellent solutions to my problem with the payment. I …
Julia L Burgess was professional & expedient completing my Insurance renewal. I wish to note my experience has shown me, that by focusing on completing the information accurately the 1st time, this will lessen one’s workload and improve Client Satisfaction. I do appreciate swift, efficient & accurate service. Thanks
Sylvia Guzman was, friendly, helpful and a good communicator.
We own a park model and have equipment replacement coverage. Recently our heat pump died and had to be replaced. The claims adjuster was quick to respond, but didn’t return my messages regarding the status of the claim. We soon learned that …
Overall my experience with Standard Casualty has been acceptable with the exception of slow claims processing. However, customer service folks, especially “Hope G.”, have more than made up for it with outstanding service … a rare commodity these days.
Superior and quick service from Julia L Burgess.
Very happy she is my agent.
Spoke with Lisa S today, awesome service and made me laugh. It warms my heart that she made me feel like I was the only one that counted while she was helping me. She researched my question and promptly called me back within minutes. Lisa made my day!
No body tells you to contact the company after you’ve received a notice of cancellation by the insurance not my local Agent who dropped the ball. I called them a week before my due date a very experienced young lady by the name of Stephanie …
Great prices and service! Been in business for over 40 years. Fast, friendly professional and takes care of what you need!
Amanda McCurry was the CSR helping us with our policy. She is very knowledgeable and was able get us the exact policy that we needed.
Thank You Amanda!
Julia L Burgess
Was great helping with my payment. My credit card had been compromised and let me know payment didn’t go through. After getting ahold of the card company we …
After the loss of my partner of 49 years and the one who delt with all insurance matters I found myself lost in dealing with this. I was fortunate enough to get Blanca Harper to help me. She was so caring and explained the type of coverage and payment options. Thank you Blanca Harper
In all my dealing with Standard Casualty and all its representatives ,from adjusters ,to all phone personal, and Guadalupe in claims, I have to say that everyone has been very respectful, very helpful, and have always responded to my calls …
Hope G was great, polite and helpful as well as easy to work with. I am not sure if my Claim will be approved or not but she certainly made the process easy for me to get through. …
Simply the best customer service provided by Shaunie Salyer. She was most efficient, professional and her response time was that of lightning speed! Shaunie was a pleasure to work with and an asset to Standard Casualty Insurance Company. Many thanks!
Sent an email to update my policy to show rubber roof replacement. Blanca Harper responded promptly & had my policy updated. Such an easy process!
I needed to have my manufactured home policy increased. After going through an extremely long loan process with my mortgage company, it was great to have Sarah McDaniel and Alyssa Ceh take care of everything very quickly and efficiently. I am happy to know that these two ladies are working for my insurance company!
I had sent my payment in and did not hear anything for a couple of weeks. I call to make sure it got there
and talked to Lisa Smith she checked and couldn’t find my payment. She told me …
Had a billing issue on my end. Christy was awesome and immediately call to let me know. She read off all my info and we found the issues rather quickly. Rather than charge an addition fee or whatever most insurance companies like to do to …
Jane Maresh is always so patient and helpful, no matter what I need if she can’t do it…. she makes sure to get me where I need to be to get it done! She is professional, friendly and never fails me!!!!! – Kristi
I’m an agent and I was calling in regards for a customer and when I was talking to the lady that assisted me interrupted me and told me “DO YOU NOT UNDERSTAND” I then said excuse me no ma’ami do understand and she kept interrupting me. How …
They answered my e mail in a timely manner thank you tracey
Elena V. gave us great service on paying our bill.
Great customer service from everyone I spoke with and especially Shaleigh M.
Got quick results that exceeded my expectations from Elena and one other person who both were helpful. Sorry I forgot the other name, She probably knows who she is
We had some difficult technical issues with a property we were purchasing and really needed that extra time and attention to find the right solution. Becky Chandler worked extra hard for us, thought outside the box and found a solution that …
Hope g was very friendly and polite. This is just the beginning of my claim so will update as it goes through process.
As simple as asking for help with my account and the process occurs seamlessly and promptly. Alyssa Ceh was quick to answer my emails and effect my policy. Standard’s policies offer great rates and coverage, I hope to continue being with them as a customer for years to come.
Elaina Valero gave me superb customer service! She answered all of my questions and issues…very knowledgeable and intelligent. She was responding to an email I sent last night about questions I was very concerned about and eased my …
Julia was very professional, polite, and helpful in answering my many questions. Furthermore, I’ve been a customer of Standard Casualty Insurance company for five years and find their services to be the best in the business.
Called to get a Declaration page from my current policy sent to me. Sara was real easy to work with and the copy that I needed was emailed to me within minutes. Sara was very pleasant and helpful.
Every time I’ve contacted Standard Casualty their staff is pleasant and has been able to assist me with my request in a quick responsive manner. I would recommend them to anyone looking for insurance. Elena V. helped me on my last request and was able to take care of it quickly.
I called customer service today on behalf of my mother. I received excellent service from Hope G on handling a couple of matters. She was professional, courteous, and prompt. It’s nice to know customer service still exists. Thank you!
Good company, friendly knowledgeable employees who actually listen and care! Thank you Sylvia.
I hope I’m not jinxing it I’m still in the middle. A repairman for a leaky skylight said my roof was bad and I should file a claim. I called on a Friday an adjuster called Saturday and was here first thing Monday morning! I got a check in a …
I love working with the team over at SCC. They are truly specialists and are always extremely helpful and responsive to calls/emails. 100%, I highly recommend them for any of your mobile/manufactured home needs!
Jane Maresh has great customer service! Always friendly and makes you laugh! I look forward to working with her in the future. She is absolutely AMAZING!!! You rock at what you do Jane!!!
I needed quotes for changes to policy, I received good information quickly, was very satisfied with the whole process.
Well I goofed and tried to make payment twice. Thanks to Julia Burgess, she caught it and voided one of the payments. Just pays to deal with reputable people and companies. Thanks to my agent, Kimberly Thompson for placing me with Standard Casualty.
Standard Casualty is providing the best customer service you would hope to except. They are customer focused during every aspect of my claim. The staff is amazing especially Julie Carrillo and Diana Orta. I’m nearing the end of my claim …
Yesterday when I called STD I spoke to Julia Burgess. She explained what I needed to do to remove my daughter who has been married for almost 3 years and add my son who is living with me and it was such a simple procedure and completed …
This insurance company is great! It’s so hard to find coverage for a manufactured home and one that doesn’t cost an arm and a leg! The customer service was awesome. They got back to be quickly and with accurate information.
Everything was as expected except….
Canceling was not clear across all phone contacts (three different folks).
We finally got a great knowledgeable assistant, did the required email with the …
I was fortunate enough to talk to Blanca Harper today. She was friendly and helpful and went above and beyond to help me, a fairly new agent with Standard. She is an asset to your company, thank you so much for the opportunity to sing her praises!!
Jane helped with every question I had on the Mobile Home coverage and getting more familiar with the system. Being a newer agent to Standard, she made me feel like part of the team! Thank you Jane!
Thank you for all your help and great follow up Kimberley Scott. Great setvice from this ladie, highly reccommend her to do business with.
Sylvia Guzman, was very professional, and extremely helpful with the detailed information regarding what will be happening on my hailstorm claim.
Becky Chandler is unsurpassed in her professionalism, kindness, thoughtfulness and execution. Becky ensured that the coverage for our home was complete and matched our needs. She even thought of coverage that I hadn’t thought of – and after …
Jane Maresh is such an asset to the company! She has helped me several times, and is efficient and knowledgeable.
Thank you Shaunie Salyer and we are grateful for your super and speedy help in providing the solution to our situation. “Another Satisfied Customer “
Liz Huerta with Standard Casualty is excellent–she answered all my questions and took care of the claim in an efficient and courteous manner.
Spoke to Elena V and she responded quickly to my concerns. They received my check and my policy is still active
Danielle Moore is awesome….she helped me with policy changes in short order!!
Prompt and Pleasant. Hope G. represents Standard Casualty in every way excellence. Very satisfied with all aspects of the service we have received while being insured by Standard Casualty.
Sarah E. McDaniel was super awesome. Was amazed as to how quick she answered my question. Thank you
This insurance company is the best to work with. They are so thorough & respond immediately to any request. I would heartedly recommend them for your park modele etc, needs
Very quick with responding. Sylvia Guzman was incredibly professional and quite pleasant to deal with. I highly recommend the company as well as Sylvia.
Julie Carrillo was very nice and pleasant. She answered all my questions. I’m a happy customer! Thank You Again Julie..!
Had some wind damage to our roof last night. The young lady I talked to – Hope G. – was very helpful and gave me some ideas on what to do until an adjuster can review the damage. I very glad we are insured with Standard.
Kimberly Scott contacted me when my premium got doubly paid on online service. She noticed the mistake and corrected the payment on her own initiative. Very commendable!!
Julie Carrillo was a big help. My air went out because my compressor was struck by lightning. Other agents have been helping me as well. The adjuster was on point with everything and made it simple and understanding. I got air in my house …
I want to thank both customer service reps Sara Romo and Kristie Houston for the emails and quick response to my double payment mistake on my policy renewal July 11th 2022. They assured that only one payment would be processed and the …
Standard Casualty inadvertently deducted my premium twice. Shaleigh Munsch tracked it down and credited back my Visa within 48 hours. Outstanding!
I have been a customer at Standard Casualty Company for 7 years and although I have not had any claims therefore cannot review on that, I can confidently state that their customer service is efficient and friendly. I appreciate the fact …
Sarah M. Has been just awesome. Patient and responsive And able to change up things for me very quickly. It’s great to have a real live person taking care of you. Thank you so much Sarah. I hardly ever leave a review. But she went above and beyond.
Sarah McDaniel has gone above my expectations. Very knowledgeable, polite and very responsive. Was able to help me in a few hours to lock in this price and get the paperwork done. …
I dealt with Kimberly today! As usual I was provided with friendly and efficient service. So often I procrastinate phoning large companies as you go through numerous recordings and it’s difficult to actually find a human to talk to. Not so here…..always a pleasure!!
The worst insurance I have encountered. They have no sense of professionalism or knowledge. My house has not been reinstated to it’s original state before the water leak and is creating more problems because of companies like these that do not come through with their word,contradict themselves and wash their hands to not pay!!!
I wish my review could be like these however, I had called them last week to let them know there was a change in the credit card payment so I called them to avoid having issues with the payment being declined. Well the did not listen to …
I spoke with agent Lynette Lottinville. She was professional, friendly and knew the in and out of mobile home insurance.
Thanks to Ms Lottinville, I dramatically upgraded my existing insurance at an …
I need help with a policy and was very happy to have Jane respond so quickly. Great experience! I and our mutual client were served well today. Bravo!
– Rob
I have been with Standard Casualty for 14 years and the company and their representatives are always courteous and professional. I needed to update my policy and was not able to complete the update online. I called their service number and …
Julie C was amazing when I needed help with my home policy questions. I got everything answered and she even followed up to see if everything worked out. Wish there where more people as caring and helpful.
I have had insurance with Standard Casualty for quite a few years.
I have always been very pleased with them and their prompt handling of claims, …
I spoke with Sylvia Guzman to get a claim process started for my home. She was exceptionally polite, knowledgeable, and got things done quickly. Great customer service.
We had a very good customer service experience with Hope G & all the good people at Standard Casualty Co. They were very prompt in sending an adjustor to look at the damage to our roof due to storm damage. The claim was handled very …
Good luck trying to cancel your coverage. Still getting the run around. Said they’d email forms that must be filled out and returned, that I’ve never received. Been trying to reach them for months and no one returns my calls. I’m going …
Hope G. was polite, friendly and professional. She answered my questions and reassured me my claim would be underway. This is the first time I’ve had to call as I just recently moved into my home and the Monsoon storms have damaged my …
I really appreciate the excellent service that I received from Sylvia Guzman. On the morning of Nov 11, an unusual cold front moved through our part of Texas, surprisingly bringing a very strong storm system that included an off-season …
The very next day after filing my claim with Standard rep Sylvia Guzman called me to get all of my info! She was very pleasant and helpful. I should hear from an adjuster in 24-48 hours. Great service!
I love this insurance! I had the best service with Sara Romo. I set up
auto payments for my account with them. My phone had issues and I got a contacted immediately to confirm payment request. The representative was so kind and professional. Took care of my payment and processed my request. Thank you for taking care of me!
I had such a great experience getting my mobile home insurance through Standard Insurance Company. They specialize in nothing but manufactured home insurance. Becky Chandler was amazing and helped me through every component of coverage. I …