My loan was transferred here unfortunately, customer service for this company has been absolutely terrible!!!!! Representatives are little to no help and very rude!!!!
My experience was excellent. The representatives were excellent and I went to closing on time. I would recommend these representatives and the Lender as excellent.
This company is horrible with customer service! They will force charges on your account without notice (outrageously inflated forced insurance). Even when you provide evidence of satisfactory policies that were already in place, this …
I highly recommend Standard Mortgage. They made the whole process so easy. Very quick response time, friendly staff who definitely go the extra mile to make sure all your needs are met.
I loved my previous mortgage company, but the leadership at standard has assisted in addressing my concerns. There compassion has made this process easy for me.
I have 2 mortgages with Standard Mortgage.
I have been trying to calling for 2 days and CANNOT get anyone on the phone. I have left messages and have received no callbacks.
Customer service sucks
Excellent customer service!
Kasey exceeded my expectations. I am grateful for the experience from the beginning to the closing date. Thank you so much !
James Topping and the team that helped with my closing were amazing and so helpful in getting me my rates and mortgage set up. Glad to be back with Standard Mortgage now that I ma a homeowner again.
This place is ridiculous. I called several times, left many messages, faces, and emails to NOT pay my homeowners because my agent was researching one to save me money. They did it anyway and btw, I NEVER received a call back …
Kasey is the best of the best!!! She made the entire experience super easy, explained everything in a manner I could understand and was always available when I needed her! I give her 10 stars, not just 5.
I know Katrina happened over a decade ago. but, I have a human duty to do this to save anyone’s life from being a victim to this company’s poor business practice. Like the old saying goes, when you deal with the devil you get burned. These …
This company is terrific. My Mortgage Lender Emily has been such a pleasure to work with and made this process so much easier. I have been so happy with the service that I will recommend every person I know that is buying a home to give her a call!!
James was very responsive to us throughout the process. Although we had some hangups due to COVID, he was able to get the application processed and he got us a great rate. We would definitely use his services again. Thank you!
This was our 4th transaction with Standard Mortgage and our first with Kasey Lynn Sartin. She answered all of our questions and made our transaction as smooth as expected. We would definitely use Standard again.
I’ve had my loan through Standard Mortgage since 1992, including a refinance. They have never sold my loan, and I like having friendly local service. Friends with different out of state companies, share stories of frustration & no caring …
My experience was very frustrating. I was attempting to do a straight forward re-fi I was told from the beginning that it should be a no-brainer based on my circumstances. It turned out to be anything but that as the process took several …
After switching insurance companies, Standard Mortgage did not pay my new insurance company even after receiving the cancellation from the old company and multiple payment requests from the new company. I was unaware that the new insurance …
Standard mortgage got an absolute winner when the company hired Ms. Kasey Sartin as one of their loan officers. Standard Mortgage has been my mortgage company for almost 20 years and I have nothing but great things to say about this company. Thank you for all of your help with the recent refinancing of my property.
Completely unorganized!!! They were fine until I got my flood insurance decreased this year and called them telling them NOT to pay the old bill and to wait for the new bill. They agreed and ONE MONTH LATER we got an email saying they paid …
Kasey Sartin and Standard Mortgage were Extremely Wonderful and Professional in helping to refinance my home. They made it so easy and effortless. Thank you.
This company is horrible. My home was flooded in 2016. The insurance money was held in escrow by Standard M.. Even with the receipts, twice I had to fight to get reimbursed (had pictures, receipts marked as paid, lien releases). At one …
We were very pleased with Standard Mortgage customer service. They were very through and answered our questions immediately. We has Kasey Sartin as our loan officer and she was great. Got everything taken care of very quickly and closed with no problems. Thank you.
The process for our refinance was made so easy by the help of Kasey Sartin. She did a great job of communicating with us and providing us with her undivided attention.
The process of our refinance of our home was great from the beginning to the ending. The service provided by our Loan Officer (Kasey Sartin) at Standard Mortgage Corporation very much so exceeded our expectations and we definitely would …
I already had a mortgage through Standard Mortgage, but recently refinanced through them. James Topping was my loan officer and guided me through the whole process. James and the team were very professional, always quick to get back to me, …
Great overall experience with a company that we know will be with us thru the life of our mortgage. Standard helped us navigate a tough buyers market and ultimately everything worked out. We are happy with our house, or experience and grateful for Kasey and all her help along the way!
Steven C
I just completed a Refi mortgage with Standard Mortgage. I have been dealing with Standard for about 20 years. I would never deal with anyone else. When you call, a person answers the phone. When you email them, you receive a response …
Loan Officer, Kasey Sartin made refinancing my home stress free. She made herself available to answer any questions I had and responded quickly to my numerous emails and phone calls. I am gratgeful for her diligence and professionalism and would without hesitation recommend her to family, co-workers and friends.
I wish google had an option for less than one star.I opened up a claim with my homeowners insurance after hurricane ida, my claim was denied. My claim was denied because my mortgage company let my insurance lapse! They even went past the 15 …
We had some problems with out loan/rates with other companies. We were referred to Kasey, and were preapproved in minutes. They were able to do things for us other companies weren’t. When it was all set and done, we eventually were able to …
Standard Mortgage Corporation was already my loan servicer when I contacted them about refinancing. Kasey responded very quickly with answers to all of my questions. She was able to secure me an amazing refinancing rate. The whole …
Kasey was such a delight helping me through the process of getting my home refinanced. I had a million questions, and she and the team took the time to respond to every question I had in a kind, supportive way. I really appreciated all the support they provided to make my first refinance so easy!
Kasey at Standard Mortgage was amazing, and made it so easy for me to re-finance my home. I wouldn’t want to work with anyone else. She helped me throughout the process, and was genuinely excited to get me the best deal. Standard Mortgage has been a great company, with very nice people.
Amazing experience! I would highly recommend Standard Mortgage for any new mortgage or refinancing needs. Kasey Sartin is top notch and made the entire process seamless. My refinancing from start to finish was a little over 4 weeks. Thanks again to Kasey and the entire Standard Mortgage team!
I only gave them one star because they never sold my mortgage to another company. Other than that, I don’t know what all of these other people really experienced, but my wife and I were always met with the ugliest attitudes, very rude …
Kasey with Standard mortgage was absolutely amazing to work with! When my wife and I decided to take plunge into home ownership we were very nervous and did not know what to expect. Immediately Kasey provided a professional yet family like …
Kasey with Standard Mortgage was incredible to work with. She was professional, easy to communicate with, and most importantly we felt comfortable that she was very honest and ethical. In the complicated world of home closing which we moved …
I had an awesome experience refinancing with Standard Mortgage Company. Kasey Sartin was my loan officer. She played interference for potential problems and helped me with advice. I felt like I was dealing with my family, it was so …
Standard Mortgage, like so many other companies, is now only a shadow of the institution it once was in past years. Little by little, the level of competence and ‘client friendly’ staff has deteriorated. It’s sad. They used to be the best, …
Kasey went above and beyond!
Excellent customer service!
Karen Sartin is awesome and she is very helpful
Absolutely top notch in mortgage knowledge and customer care.
My loan was transferred here unfortunately, customer service for this company has been absolutely terrible!!!!! Representatives are little to no help and very rude!!!!
From Ray and Betty…Excellent job…we had a great experience…we highly recommend.
They got me the best rate after multiple comparisons. Awesome experience!
They helped me refinance and it was a completely seamless process. They are very nice and helpful!
Quick responding time. Answered any questions I had and helped me understand every step of the process. No question was silly.
My experience was excellent. The representatives were excellent and I went to closing on time. I would recommend these representatives and the Lender as excellent.
Kasey Sartin was great!!! Would definitely recommend her to everyone
Very smooth transition. I would recommend Standard to everyone. My loan officer was very professional and knowledgeable.
James Topping guided us through every step from application to closing. I highly recommend Standard Mortgage, and James Topping.
Fantastic experience and they couldn’t have been nicer. We refinanced without any issues and it was fast.
This company is horrible with customer service! They will force charges on your account without notice (outrageously inflated forced insurance). Even when you provide evidence of satisfactory policies that were already in place, this …
I highly recommend Standard Mortgage. They made the whole process so easy. Very quick response time, friendly staff who definitely go the extra mile to make sure all your needs are met.
I loved my previous mortgage company, but the leadership at standard has assisted in addressing my concerns. There compassion has made this process easy for me.
I have 2 mortgages with Standard Mortgage.
I have been trying to calling for 2 days and CANNOT get anyone on the phone. I have left messages and have received no callbacks.
Customer service sucks
Kasey Sartin was very knowledgeable, helpful, and a pleasure to work with throughout the loan process.
Excellent customer service!
Kasey exceeded my expectations. I am grateful for the experience from the beginning to the closing date. Thank you so much !
Top-notch experience on my refinance… Been with standard since 2012 and they never disappoint… James topping was excellent loan officer…
James Topping and the team that helped with my closing were amazing and so helpful in getting me my rates and mortgage set up. Glad to be back with Standard Mortgage now that I ma a homeowner again.
The staff at Standard was awesome in helping us with our house refianance. Kasey Sartin was so helpful.
Highly recommend!
This place is ridiculous. I called several times, left many messages, faces, and emails to NOT pay my homeowners because my agent was researching one to save me money. They did it anyway and btw, I NEVER received a call back …
Kasey is the best of the best!!! She made the entire experience super easy, explained everything in a manner I could understand and was always available when I needed her! I give her 10 stars, not just 5.
James and the whole Standard Mortgage Team could not have made my refinance easier or quicker, I was blown away. Would highly recommend to anyone.
I know Katrina happened over a decade ago. but, I have a human duty to do this to save anyone’s life from being a victim to this company’s poor business practice. Like the old saying goes, when you deal with the devil you get burned. These …
This company is terrific. My Mortgage Lender Emily has been such a pleasure to work with and made this process so much easier. I have been so happy with the service that I will recommend every person I know that is buying a home to give her a call!!
James was very responsive to us throughout the process. Although we had some hangups due to COVID, he was able to get the application processed and he got us a great rate. We would definitely use his services again. Thank you!
Everyone at Standard and especially my loan officer, Kasey, was extremely responsive and helpful during a very stressful time! Highly recommend!
This was our 4th transaction with Standard Mortgage and our first with Kasey Lynn Sartin. She answered all of our questions and made our transaction as smooth as expected. We would definitely use Standard again.
I’ve had my loan through Standard Mortgage since 1992, including a refinance. They have never sold my loan, and I like having friendly local service. Friends with different out of state companies, share stories of frustration & no caring …
My experience was very frustrating. I was attempting to do a straight forward re-fi I was told from the beginning that it should be a no-brainer based on my circumstances. It turned out to be anything but that as the process took several …
After switching insurance companies, Standard Mortgage did not pay my new insurance company even after receiving the cancellation from the old company and multiple payment requests from the new company. I was unaware that the new insurance …
Standard mortgage got an absolute winner when the company hired Ms. Kasey Sartin as one of their loan officers. Standard Mortgage has been my mortgage company for almost 20 years and I have nothing but great things to say about this company. Thank you for all of your help with the recent refinancing of my property.
Completely unorganized!!! They were fine until I got my flood insurance decreased this year and called them telling them NOT to pay the old bill and to wait for the new bill. They agreed and ONE MONTH LATER we got an email saying they paid …
Kasey Sartin and Standard Mortgage were Extremely Wonderful and Professional in helping to refinance my home. They made it so easy and effortless. Thank you.
This company is horrible. My home was flooded in 2016. The insurance money was held in escrow by Standard M.. Even with the receipts, twice I had to fight to get reimbursed (had pictures, receipts marked as paid, lien releases). At one …
We were very pleased with Standard Mortgage customer service. They were very through and answered our questions immediately. We has Kasey Sartin as our loan officer and she was great. Got everything taken care of very quickly and closed with no problems. Thank you.
The process for our refinance was made so easy by the help of Kasey Sartin. She did a great job of communicating with us and providing us with her undivided attention.
The process of our refinance of our home was great from the beginning to the ending. The service provided by our Loan Officer (Kasey Sartin) at Standard Mortgage Corporation very much so exceeded our expectations and we definitely would …
Kasey has always gone to the extreme to help get my loans to the finish line. She is a great asset to Standard Mortgage!
I already had a mortgage through Standard Mortgage, but recently refinanced through them. James Topping was my loan officer and guided me through the whole process. James and the team were very professional, always quick to get back to me, …
Great overall experience with a company that we know will be with us thru the life of our mortgage. Standard helped us navigate a tough buyers market and ultimately everything worked out. We are happy with our house, or experience and grateful for Kasey and all her help along the way!
Steven C
I’ve been with them 15yrs ..their customer service is above and beyond excellent..they will go an extra mile to help you
I just completed a Refi mortgage with Standard Mortgage. I have been dealing with Standard for about 20 years. I would never deal with anyone else. When you call, a person answers the phone. When you email them, you receive a response …
Loan Officer, Kasey Sartin made refinancing my home stress free. She made herself available to answer any questions I had and responded quickly to my numerous emails and phone calls. I am gratgeful for her diligence and professionalism and would without hesitation recommend her to family, co-workers and friends.
I wish google had an option for less than one star.I opened up a claim with my homeowners insurance after hurricane ida, my claim was denied. My claim was denied because my mortgage company let my insurance lapse! They even went past the 15 …
We had some problems with out loan/rates with other companies. We were referred to Kasey, and were preapproved in minutes. They were able to do things for us other companies weren’t. When it was all set and done, we eventually were able to …
Standard Mortgage Corporation was already my loan servicer when I contacted them about refinancing. Kasey responded very quickly with answers to all of my questions. She was able to secure me an amazing refinancing rate. The whole …
Kasey was such a delight helping me through the process of getting my home refinanced. I had a million questions, and she and the team took the time to respond to every question I had in a kind, supportive way. I really appreciated all the support they provided to make my first refinance so easy!
Kasey at Standard Mortgage was amazing, and made it so easy for me to re-finance my home. I wouldn’t want to work with anyone else. She helped me throughout the process, and was genuinely excited to get me the best deal. Standard Mortgage has been a great company, with very nice people.
Amazing experience! I would highly recommend Standard Mortgage for any new mortgage or refinancing needs. Kasey Sartin is top notch and made the entire process seamless. My refinancing from start to finish was a little over 4 weeks. Thanks again to Kasey and the entire Standard Mortgage team!
I only gave them one star because they never sold my mortgage to another company. Other than that, I don’t know what all of these other people really experienced, but my wife and I were always met with the ugliest attitudes, very rude …
Kasey Sartin is top notch. Positive, helpful, and humble.
Kasey with Standard mortgage was absolutely amazing to work with! When my wife and I decided to take plunge into home ownership we were very nervous and did not know what to expect. Immediately Kasey provided a professional yet family like …
Kasey with Standard Mortgage was incredible to work with. She was professional, easy to communicate with, and most importantly we felt comfortable that she was very honest and ethical. In the complicated world of home closing which we moved …
I had an awesome experience refinancing with Standard Mortgage Company. Kasey Sartin was my loan officer. She played interference for potential problems and helped me with advice. I felt like I was dealing with my family, it was so …
Standard Mortgage, like so many other companies, is now only a shadow of the institution it once was in past years. Little by little, the level of competence and ‘client friendly’ staff has deteriorated. It’s sad. They used to be the best, …