the worse place i have ever delt with took 2 1/2 months to get my glasses kept making mistakes 2 exams and still could not get the glasses right forgetting to send them out
Had a really nice experience. Everyone was very friendly and helpful from the second I walked in. I received personalized attention and it is appreciated.
Not their biggest location but you cant beat the staff here. Everyone is so nice and ready to help or give you space to chose on your own. I never go anywhere else.
VIRTUAL EYE EXAM, BAD CUSTOMER SERVICE, FRAMES IN THE AFFORDABLE AREA ARE TERRIBLE, WILL NEVER GO BACK THERE AGAIN!!!!!!! This place is fraudulent!!!! Out the exam price and stillhave no glasses.
Great selection of frames, almost too many!! Milton and Bob were great and took time to help me find the perfect frames. Great experience all around. Thank you
Good price, good service, good people….this Location was so great! I was very happy with the experience and it was orpret quick. Noslen was so helpful and she really helped with everything I needed.
Do not believe then about the reimbursement form they give your for Medicaid or Social security. They say all you have to do is send this form into them. This is a lie. Their prices are much more than they advertize on the TV. They nickel and dime for every little thing. This a warning before you walk in the door.
They are full of BS they promise things but they don’t deliver that promise, they are not professional please do not come here if you want to get a eye exam and new glasses. I would rate this .5 stars if I could, this is ridiculous.
Very professional and friendly staff. Gentle Doctors that take their time with you. Clean, bright and modern. Loved it and I will definitely be a returning customer.
Store number 27 service is great sales manager Daniel is soo awesome he made sure that we got what we want and gave us great deal even though we arrived there little bet before 7 they stayed open until we got what we want we had two little …
I absolutely adore the staff, the store manager have always been helpful ever since I got my first eye exam there in 2014. I travel there just for the service and excellent staff
The worse service I am getting in Albuqurque, NM with Staton that’s Located on Louisiana Ave. Been waiting for my glasses for almost 2 months and just the run arounds. I’m frustrated and completely unhappy about the service.
Everyone is very professional and very nice. It’s my first time getting an eye exam and the young lady was very patient with me. Awesome customer service
With an appointment in and out real quick. Good selection of frames, even prescription sunglasses are available. Noslen is a sweetheart, and extremely helpful.
knoxville tn.
manager name is kelsey. when I told her I was going to shop around, after she gave me a price…. she slammed the glasses down that I was looking at, jumped out of her chair, and said ok, with venomous asperity.
RUDE!!!!!!
The store wasq busy and the staff too so it was kind of hard to get all the help i needed but i had called before and spoke to rene in customer service and she pretty much helped answer my questions this was for my grandpa for his birthday …
Love this store! Switched over to them and they have taken care of all my needs and always very polite especially Francesca she was so helpful and explained everything very well my family will always go to this store!!!
They keep breaking either the frame or the lens. Took 2 months to finally get them. Now they have them again because they scratched the lens while removing the non glare coating. It has been two weeks and I can not get anyone on the phone who knows what is going on.
I just wanted to thank Francesca, for her excellent service! She went out of her way to take on a difficult situation, and turned a bad situation into a wonderful experience..
Thank you Franesca
Love this store! All the employees were very helpful and very kind! Phillip was amazing and I recommend going to this store for glasses! Well deserved 5 of 5 stars
James Caprio thanks so much for your patience, diligence, professionalism and kindness!!! I was so turned off to ever re-visit Stanton Optical ever after being told by Phillip on Military and Forest Hill that he, Phillip, was calling the …
Loved the staff at the Palm Springs, Fl. Location. Great service! Awesome prices and deals. Dr. Ameida was also great! Love ❤this place! Would recommend to all my friends and family.
Awful service. Got glasses there and the RX is wrong in right eye. Have called at least once a day for 4 weeks andcwas told they would call me back, nothing. Can not talk to person at store.
Never use them.
GREAT experience!!! Greg(The Manager) was super helpful, and guided my shopping experience to make the process seamless. Also I got a great deal. I suggest asking about the buy one get one free deal!!!
I went in today and they were able to fit me in. Everyone there is very friendly and helpful. Jodi helped me to find glasses that were the right fit for me. She was so cheerful and nice!
Me and husband went in …fantastic from signing in!!! Bob helped us..great with suggestions and getting exactly what we both wanted!! Walked out very happy and def will be repeat customers!!!! Thank you for an effortless process!!! Ask for Bob!!!
Worse customer service experience I had ever encountered in my life. Worse management there. They are not a honest business please don’t let the price fool you . …
very great staff, when we walked in we were greeted with smiles, very helpful deals on frames and contacts. Overall best experience I’ve ever had and I’ve been dealing with glasses since kindergarten
I went in for a basic exam to just a prescription and they gave me a veteran discount, on top of an extra 10% off AND $50 PAIR of glasses! Plus I joined the club offfer and saved more $$. Talk to Bob or Misha when you get there.
Employee Misha was personable, professional and over-all very nice. I’d come back and be attended to by her any time. Stanton Optical is lucky to have her!
I got right in. All were very friendly and willing. Buy one get one free. * but remember. …your lens will be priced on your vision. I think it’s the best eye place around!!!
Yuly was wonderful, she was kind and efficient and made you feel at home . The optometrists were attentive and it is probably one of the most pleasant offices I have been in. I’d recommend it to anyone.
Great experience. Helen was awesome as was the office mngr and the doc. She took the time i needed to find what i wanted. everyone in there was very nice even though i was still there when they should have been closed they never made me feel rushed.
Very very slow service . I had glasses remade after cataract surgery it has been 3 months now and still waiting on Sun glasses to arrive . price was above what it should have been . NOT satisfied at all with there service. Bought my glasses in Sherman Texas.
VERY PRICEY compared to *cough wal mart Cough* for contacts. Very friendly and knowledgeable staff otherwise. Id recommend the vision club at stanton for better exams and quicker/ friendlier service but would buy your contacts online/elsewhere…
Exam was over Zoom! Somehow my GP, other optometrist and Dermatologist all seem to make it to the office. Two, hours for a contact lens exam.
Computer and CC machine weren’t working. No receipt.
It was super easy to make an appointment. No fuss. There are a wide variety of frames to choose from and my glasses were ready so quickly! The location is so convenient. This is why I’m a regular
Excellent experience dealing with Milton at the Palm Springs FL store. Great help, professional, friendly and worked hard to get us what we wanted right at our price point. Thank you for providing excellent customer service!
They are the absolute Worst..poorest retail experience ive ever had in my entire life, and I’m not partucular at all. Im rather easy going.. But at this particular Stanton Optical ( i cant speak for the other locations )…. the manager …
Took my daughter who has an eye condition to this location. Took forever to get in. The eye glass machine had smudge marks on it making the test hard for my daughter to see. Then my daughter was talked to by a doctor online somewhere who …
Worst place on earth to get your glasses done. It take more than 2 weeks. When you do get a automated call about your glasses and verify the store if they do have it. They keep hanging up the phone. Do not get your glasses here. Go to Jog and Military inside. Parking maybe shitty but get your glasses done less than a week.
It is my opinion that Stanton Optical is a DISHONEST BUSINESS. Their corporate policies and practices are fraught with bad communication and greed. They think nothing of wasting people’s time and effort as long as it serves their corporate …
Called to ask for a copy of my prescription and they said it would take 24-48 hours to fax or mail. I asked them to read off the numbers and they said it was a HIPAA violation and policy. I asked for a copy of such policy and they put me on …
I originally left a 5 star review but I’m changing to 3 stars. Every one who works here is kind, but this place is a pain. My prescription was wrong, they told me to walk in to get it fixed (no appt needed). I did but was told they could …
I called for an appointment for their 2 for 69, knowing this is a place that upcharges massively, i reluctantly went in. During the call i was charged $60 for 3 yrs because i was a returning customer. Ok. Got my exam my glasses, 2 boxes …
Finally decided I needed an eye Exam so I went to Stanton Optical. Staff there were very friendly especially Mayvid who helped me with the selection of frames. The whole process who good and prices reasonable.
Has been the best experience I ever had in 40 yrs. Greg St Rose was so helpful assisting me and never made me feel rushed or unimportant. He’s got good taste too. I know where I will continue to go for all my eye are. The whole team was great
The service was GREAT. The frames are good quality and fit perfectly. One of my frames took longer than expected but it was worth the wait. I definitely recommend this store. Thank you Anthony!!😇 …
Worst customer service I’ve seen. Really rude staff working there specially the manager who does seem to like it if people don’t speak perfect English. If you’re Hispanic you’ll get discriminated against… Don’t go. There’s better discount glass places.
Good frame selection and employees – ended up with the wrong prescription at first but the doctor examined my eyes further and got a more accurate prescription, they were able to assemble the glasses while I waited as well.
IN MY OPINION THIS IS A COMPLETE SCAM AND I WOULD AVOID THIS COMPANY ALTOGETHER! We went in for the 2 for $69 – here is how this scam works: You go in for the “advertised special” and the first thing they do is make you pay $45 for an eye …
was not happy. Josh the general manager has no personality. He has an air about him that is a oh well, really don’t care. glasses that were put up for me the day before my exam was put back on the shelf so i could not locate them again. …
Misha and the entire group at Stanton optical made my experience shopping for glasses amazing. I got 2 great pairs of glasses that I love and a great deal. I’ll never shop anywhere else!
Spent over 2 hours just for a quick refraction. Very disorganized place, everyone running around like “chickens without a head” customer service was bad. They got my prescription wrong, then waited extra for a simple correction – that I had …
Eva and Noslen are terrific! I went in for glasses and Noslen was so helpful in helping me find the right fit and look for me. I did my own thing on one pair and it looked awful on ne(should have stuck with her choice). Eva was the one that …
Eva Alva, the optician at the West palm location, is just amazing in every way! She is most knowledgeable, caring, and patient. She goes above and beyond for her customers. The company is so fortunate to have such a wonderful employee.
This location is amazing. All the employees are so kind and helpful. I told them I was on a budget they helped me to find everything I need at a price I could afford. They go above and beyond. The coustomer service is fabulous, and my glasses are perfect.
I was sad walking in the store when i noticed that they discontinued the frames that i fell in love with but with a Huge Help From Tamecia She Turned My Sad Face To Smiling Cheek To Cheek.. Very Professional and extremely nice .Thank You Tamecia 😍🥰❤️❤️❤️🔥🔥🔥I will always come here for a 5 star service💋 …
Very welcoming and caring. Made sure we were satisfied with our service and the glasses. Bob the general manager was great and approachable. I recommend anyone to come to this Stanton Optical.
Totally impersonal experience. I scheduled an appointment and expected to be seen by a doctor face to face, but to my surprise after waiting to be seen, a lady showed the room where my exam was gonna be performed, she left and I was left …
THEY ADMINISTER YOUR EXAM ON SKYPE, NO ACTUAL DOCTORS IN THE OFFICE .not only was my prescription wrong but they tried to scam me out of more money by saying the error was because of the type of lenses i purchased. If you value your vision …
After 20 years of using LensCrafters decided to try Stanton. I’m going back to LensCrafters. First, after waiting over a week for delivery of my bi-focal glasses, they got the prescription wrong. Measure twice, cut once! So I had to wait …
I am at the store for 30 minutes in palm springs lake worth, clerks are moving around me nobody says hello can i help you or even acknowledge customers entering the door and waiting, the worst customer service anywhere. Never coming back to this store on congress and 2nd ave.
Found really cute frames but they were $100, the 2 pair for 69 deal is only applicable to very few ugly options of frames. The general manager was very rude to me, and they didn’t give me protective glasses when they dilated my eyes, my friend had to go back and ask for some.
must unprofessional place I’ve ever seen. I’ve never had an eye exam done so I called to make an apt for and exam. i was given and apt at 615pm for me and 630 for my mother in law. we get there sign in at 610pm. at 7pm they tell us there …
This place is the worst!! Zero customer service, takes forever to get your glasses if you get them at all. Waited 2 weeks so far and I still have no glasses! I want to cancel my order and go somewhere that is clearly more capable of making what I need in at least half the time if not sooner! Heed my warning, do NOT go here!!
Young Spanish dude in the glasses is super wack. Messed up everything. Took forever. Super rude. Mia is chill tho. Has a great fashion sense. Highly recommend not coming here unless you want style inspiration.
Buyer beware! Not only are you NOT going to get “2 pairs of glasses and an eye exam for $69.” Whatever glasses you do get will probably be the wrong prescription because doctor is thousands of miles away, talking to you over a video …
I can’t say enough good things about Stanton Optical. I saw an ophthalmologist for an eye irritation 2 days before my apptmt with Stanton for new glasses — the ‘specialist’ did not catch the problem, but the optometrist at Stanton sure …
I decided to get prescription reading glasses and after they charged over $350 I got the glasses, they seem to be really cheap frames and can never get the cheap lenses clean no matter what I do, I called them to discuss it and to tell them …
Went in got my eyes check. Quick and great customer service. There was a promotion for buy any pair and get the other free. They work with how I can make my payment. Stanton Optical is awesome.
from the initial phone call to the eye exam to the friendly in-store service, Stanton did an outstanding job. great selection and decent pricing too! …
You can get a great deal on paper BUT 1. Slow service 2. Sales pitch approach, guess they are on commission. 3. Tell you you have a warranty on lenses but you have to pay 20% of a cost that is way overstated from beginning. 4. Do not stand …
My eye exam today and selection of new frames with Stanton Optical has been an amazing experience. I truly enjoyed my purchases and without hesitation would recommend anyone to come on in…There willing and waiting to assist you!!!
This place is great! The people here are so nice and act like you’ve known them forever. Araceli was amazing and made us feel welcome. The other doctors and assistants were absolutely outstanding. I definitely recommend this place!
I’ve never seen a Optical center that does not directly give you an exam like they did. we had another person on a tv screen that actually gave you the exam. My husbands glasses were terrible tinted and they said it was his fault and …
I don’t usually write reviews, but I’ve had it.Have been going to Stanton for 4 yrs. Always had somewhat decent service.I go back when I need my glasses adjusted (too loose, etc.) and never was refused. Went to have glasses tightened today …
Very bad customer service and product. Got a pair of eyeglasses from their store in Forest Hill and the eye glass broke easily so I requested a replacement, after paying a certain amount said they will call within 2 weeks because the frame …
Excellent service by Milton. I was greeted when I walked in the door and he directed me to the exact frames when I described them. The bogo price for my glasses was out of my budget but manager Bob was able to meet my price. Thanks.
My brother just took me to Stanton optical and I want to thank specially Mr. James Caprio for his excellent service and patient . I am from Peru and decided to get two pair of prescription glasses and got another frame. Will recommend my friends definitely. Great variety of very nice frames. Ericka mabrich
I arrived at Stanton Optical and felt right at home. From Khrisna doing my eye exam, Ben Johnson helping me with my frames and the Store Manager James Caprio writing up my order. I would highly recommend visiting their Palm Springs location and getting your eye wear from this fantastic crew.
I LOVE THIS STORE!! I was having such a tough time choosing which frames would look best, then Ian was so kind to help me step by step through the process or choosing and purchasing a awesome new set of glasses!!
I read the reviews and have to say i agree with Mark. I had a similar experience i sat down to get a quote from a sales person from this location Nadine, when I let her know I wouldn’t be buying any contacts until next week she ripped up a …
The staff was very helpful. The were able to get me an amazing deal on my glasses, and they went the extra mile in keeping me in my budget. The GM of the store was very pleasant and very helpful in my situation. Very much appreciated.
The worst experience ever, they cannot explain how their discounts work, you think you are going to spend 100 to 150 cause of their deals, at the end it is 400 to 500, they even called me to say I had to give them more money because they …
All I can say is that I have been communicating with Angela – Customer Retention Associate. I will say she is an amazing asset to the company. She has gone over and beyond what I think she should have done to help me with a small issue I …
Came in to get new glasses and they do like a video conference call with optician which was kinda wierd and I wasnt expecting that. Fast forward the exam is all done they get my new prescription and tell me my glasses will be ready in about …
Great service. My wife broke her glasses right before a trip. Came here because of the in house lab, and Eddie, the optician, was able to fix it for her even though we had bought the glasses elsewhere. Many thanks.
I have never owned glasses before so I went in to get my eyes checked. It was decided that I needed glasses. I had no help at all with getting the frames and no explanation of grade of frames. I did however choose from the less expensive …
When I went into Stanton Optical it was because of the sign outside that says to pair for $69 however I soon realized this was a bait and switch operation. I was informed only if you qualify which was a whole list of criteria. when I had …
Great value, the buy one get one free on any pair of glasses I wanted was awsome. I got 2 pairs for what my 1 pair from last year cost me. Misha was very kind and helpful in selecting frames for me and made sure I got the options I wanted.
Edward and Zack both extended themselves to accommodate my granddaughter’s medical need for replacement glasses. They were kind, professional and willing to help in any way. They have a new family that will remain loyal. Thanks guys!
Great customer service. The manager, Cristian Parra, does his job exactly by the book and how he says he will do it. Be careful and make sure that they provide you with the numbers given. I had an inconvenience, where the system did not do …
They were very helpful! My husband was able to walk out with transition lens, and prescription sunglasses with polarization for about what I paid when I got a single pair of transition glasses somewhere else! Can’t wait to see my guy protecting his eyes! Employee, Noslen rocks!
My experience woth Stanton is always great!
Very impressive staff and technology in this office. I had a virtual refraction for a contact lens exam. Lilly was the tech who greeted me and provided great …
I loved how clean this Stanton was, the hospitality was impeccable and I got exactly what I wanted! If you need an eye exam go to Stanton optical Palm Springs and ask for Francesca (she was so helpful)!!
I will definitely be back !!
Aracelie Rodriguez is awesome! She is the associate that helped me & my family. I’ve been a customer for a couple years now. Pricing can be a little high but she help us find a couple pairs that were right for us. My teenage son was very …
After leaving the store I decided I wanted to cancel my order. That i could get 6 pairs of glasses for the same amount I paid for 2. I called back and they would NOT cancel my order. Never told me anything about not being able to cancel OR …
Eva and Daniel helped me, they were fast and professional. They gave me the option of using my previous glasses frames or ones from home first before trying to sell me frames. Everything was great and left with two pairs of new glasses.
Buyer beware. If you expect to walk out of Stanton Optical with 2 pair of glasses
For 69 bucks As advertised then you my friend will be sadly, sadly mistaken. …
I recently lost my glasses, which I puchased back in Februrary and absolutely LOVED and had to revert to using my contact lenses. I called Stanton and spoke to Helen. Those frames were no longer stored, however Helen went above and beyond …
I cannot even give this place a piece of a star. This place is the most incompetent place I have dealt with as well as the most unprofessional people I have seen. Not only do they not speak proper English, they hang up on you, and they keep …
My wife and I recently stopped in and found out about the special which includes a free eye exam and 2 for 1 glasses. We had a great experience, Roberto was very knowledgable and helped us pick out the right frames. Awesome price, selection and customer service.
Jessica was incredibly knowledgeable, helpful, and considerate of my needs as well as my budget. She made my experience stress free and enjoyable. The world needs more Jessica’s.
Awful experience! I use the boca location but had to go to lakeworth due to my schedule, will NEVER make that mistake again! I arrived at 1045 for an 11am appointment. I was told to sign in and take a seat. The place was pretty empty …
Amazing experience here!! Walked in 15 minutes till close and they said yes they can do an exam and I can get my glasses! Exceptional service by both the owner and Dr. And I was able to use my groupon! 2 pairs of glasses with poly lenses for $170!! Thank you!!
Went in on 8/20/19 got an exam ordered my glasses they said they would be ready in about a week they never called I called today they said come pick them up. When I put them on I can’t see . I had better vision without them . When I ask for …
Took our broken glasses in, under warranty, was told the replacement frames were in stocl in back room and would therefore be ready in 4 days..because they were just going to pop out the lenses and put them in the new frames. I was fine …
My mom got her high definition panoramic prescribed glasses at Staton Optical on 3801 South Congress Avenue. Since day one she felt welcomed and well informed of what was going on with the whole process. The professional manners and …
I went for eye exam and I guess I didn’t read the fine print, ya know because I can’t see. They wanted to charge 45$ for eye exam after not telling me that the frames cost 135$ and the lenses were 85$ more. I went for the advertisement 2 …
I had a wonderful experience here at Stanton! The staff was accommodating, friendly, and created an overall enjoyable visit for me. I was also able to get two pairs of glasses for what I would pay for one pair elsewhere. I have referred many people to this place, and will continue to do so!
Usually my experience at Stanton Optical is amazing. However I made my appointment at this location instead of my regular and It has proven to be a real disappointment. They changed my appointment time and didn’t even care to notify me, …
Tried making an appointment 6 times after o said my contacts weren’t right. Spend over $200 for contacts i couldn’t use. When I did schedule an appointment they moved the date twice. Called them they said it was too late and said it was my …
This place has awful customer service. I made an appointment. I showed up for the appointment only to find out that the operator made an appointment for me after the doctor was no longer going to be there. So they reschedule my appointment …
Limited options available for advertised deal, see photo. Limited options overall. If you can’t find anything the day of visit you lose credit even if they are ordering a pair for you. On top of that when you get your script it’s incomplete unless you pay an extra $20.
It had been three years since i first went to Stanton Optical(Sheridan Drive)and once again, like back in 2013, i could not be happier with the service they provided me in August,2016. The true professionalism in both sales and service are …
The store was amazing and took wonderful care of me. Francesca was very helpful and took care of my every need. She made the process smooth and simple and was very professional with everything. I suggest anyone who is in need of any help, head to this location.
Had some issues with my last pair of eyeglasses, so I decided to try Stanton Optical..the Optician Ed assisted me with my new pair and my new glasses are amazing! Ed Hanford is professional, knowledgeable and made everything so easy and fun. Highly recommend Stanton Optical
They sent my glasses out twice, first because they didn’t tint the lenses, then a second time because they didn’t put prescription in one lens. The third time I went to pick up my “finished” glasses there still wasn’t prescription in the …
I walked into the location on military trail and Forrest hill, I stood at the counter for over 10 minutes and not even a hello, I walked out the door to leave and again no one even cared. I was very disappointed. I will never come back to Stanton optical they lost a customer.
I came in with an outside prescription and they were able to help me with no issues. Great selection of frames to choose from. Staff was supper friendly and informative. Will definitely refer my friends and family to get their glasses from here. Liceth M.
Juan was so helpful, pleasant and accommodating. He worked withiin my budget, i got exactly what I wanted and the experience was very enjoyable. My elderly friend was treated kindly and with much consideration to her disability. I will recommend Stanton Optical to my friends and family
A frustrating experience! 1. The main problem is that remote optometry gives an erroneous result. I’ve had -2.5 spheres in both eyes all my life. The last eye-exams gave my results: -2.5 both eyes in December 2019, and -2.25 both eyes in …
1st they messed up my appt. Set me up for 1 in TN. I am in FL. When I reset the appt they were setting it up for 9am, after I had told them a few times the Palm Springs loc doesn’t open until 11. Finally get an appt. There are 5 employees, …
So fast, so professional! They made sure I was taken care of. They go the extra mile for you. Great frames to choose from also! Best place to go for glasses or contacts hands down. Thank you Stanton Optical for everything, I’ll definitely go back.
This store fulfills my family’s needs and works for my budget. The new manager Francesca is a great addition. It’s all about the experience for me. When the customer service exceeds my expectations I always return. I will be back
I never write a bad review but my experience on Stanton Optical was beyond terrible. Not only any of their discounts or “free exam” apply to me due to different excuses. I paid anyway, and they told me that my glasses and contacts would be …
Stay away! If I could give zero stars, I would! Coming in with an appointment for the advertised specials, I had to wait as appointment was not on time, the eye doctor did not listen to my concerns, and then the price was astronomical and …
EXTREMELY Frustrating – They say they accept insurance and its FRAUD! they do but they never input your insurance and add up all your “free pairs of glasses” do all the add ons… and then you end up paying for $100 pair of glasses $235. It …
Tech was nice, daughter saw eye doc via telemedicine. Guy who is supposed to help you get your glasses johnathon Lopez was rude and was not trained at all to do the job he had. We were so concerned that the exam was inaccurate that we took …
Just left the office on south congress. Betsy, the girl handling the eye exams, is completely incompetent. For starters she tried to tell me I could not start my exam because their website to file a claim to my ins was down after I had …
I had an amazing experience at this location, particularly because of the manager, Francesca! She went out of her way to fix an issue from another store. She truly cares for all the customers and makes sure she does all that she can to help you. I definitely recommend this location!
Best place to buy your glasses in the south. Customer service is the best, management is incredible. Advance technology setting is very professional. Many different selections I mean the list goes on but the best thing is they work with you to get you what you need. I’m glad I found a new home. I love this place and will be back soon
So impressed with the high caliber of customer service at the Palm Springs, FL location. I’ve been there twice in the past few weeks and have witnessed friendly and professional service by the entire staff. They went above and beyond to …
I went into Stanton optical in West Palm Beach at the corner of military and Okeechobee on New Year’s Eve day, because I needed to have my eyes checked ,so that I could proceed to purchase glasses… Audryanna was so accommodating and …
Eva, the store manager, is not the typical boss who is hidden in the back office behind a computer. She’s very energetic, friendly, and sociable and in the mix with the customers multitasking with a smile. From greeting customers in the …
They have had to remake my lenses 4 times! And all because the drs keep rushing and getting my prescription wrong and then the lab made them wrong. I am still having issues with my right lense AND they remade them without my transition …
Absolutely amazing!! My girlfriend made a last minute appointment, got checked in swiftly and was instantly taken care of. Lily was her patient coordinator and she was sweet and fast with everything. She explained what they were doing and …
Great experience! The optometrist, Ana was so good with my little boy and really addressed concerns I’ve been having that other doctors didn’t address. She was kind and patient with my son. Eva helped us at check out. She was so friendly and made the cost of my sons glasses affordable for me. Thank you ladies!
I had a great experience while visiting this location.
Francesca helped me more than I can thank her. Not only did she review my exam like an expert but she also told me things about my vision I never knew. She set …
Francesca, the branch manager was so professional, so kind and knowledgable. Just know when you choose Stanton on Congress Ave and Lake Worth that you’re in good hands. And AMAZING pricing for out of pocket! All I can say is these private …
So far so good. I was in a horrible mood, they gave me a eye exam and I selected two frames for the $69. They are suppose to call me in three weeks to pick up. Nice folks, one guy is super cool. Will update after I pickup.Update after …
The employees here are very polite and very professional!! My daughter and I unfortunately witnessed the girls working here being treated unfairly by a customer . Sometimes people arejust having a bad day and or are just not happy and they …
I have been a customer sent an optical prior to their new management miss Francesca. This wonderful woman went way out of your way above the call of duty to make sure that I was well taken care of. The customer service that I received from …
Anyone with common sense can tell when a review is BS like many of these. Currently waiting to pick up my last order of contact lenses from this place before searching elsewhere as the CONS outweigh the PROS. …
I had such a great experience at the Palm Springs Stanton Optical location on 10/01/2020 that I felt compelled to leave a review. This isn’t the closest location to my home, but it was convenient for this particular day. I had never been to …
IT WAS IAN FOR ME 🙏🏾. I was about to write Staton off as my primary Vision location. MILITARY LOCATION IS NOT THE BEST LOCATION…. THIS IS LAKE WORTH LOCATION. I RECOMMEND LAKE WORTH. THESE OTHER REVIEWS ARE FOR THE WRONG LOCATION. But my …
Stanton Optical – West Palm Beach (Okeechobee)
1990 N Military Trl. is the store I went to to get glasses. I also had some progressive lens made for some of my frames that I had already owned… …
Absolutely amazing!! Made a last minute appointment, got checked in swiftly and was instantly taken care of. Lily was my patient coordinator and she was sweet and fast with everything. She explained what they were doing and showed me …
The customer service is good & the staff is attentive especially, Edward. He really takes his time with you to assure all is going well and you’re not just another number. However, I was displeased because the eye exam is virtual with the …
I live in Jersey and was here on business and I needed new glasses. I called and they were able to see me the next morning. Very thorough eye exam, great price great selection, and Ian was just amazing. I spent over 2 hours asking a ton …
Tamecia took special care of us. She made sure we left with exactly what we wanted. I must have picked out over 50 different glasses. She even went in the back inventory and picked out some choices. And behold I loved the ones from the …
My first visit was very pleasant, and I ordered my new glasses. I was excited because they told me they would be ready in 5-7 days. The HUGE PROBLEM was that they NEVER ARRIVED!!! 14 days after I ordered them they were still missing in …
Kurt and Sophia are the very best. Everyone just likes to complain about waiting when all they try to do is make sure everyone is satisfied. I walked there with an attitude seeing these reviews but nope. Such a great experience Sophia keeps …
Siuny was amazing!!! I had problems with my lenses coming from a Stanton in Oklahoma, and Siuny helped sort me out. I later had an in Warranty claim and she was so helpful in processing. All these scenarios flawlessly navigated by her expert customer service. What a fantastic employee, very sweet too.
The service at this Stanton Optical is outstanding. They have been eager to assist and go beyond what you would expect on every visit. I do not recommend the Palm Beach Gardens Stanton Optical but this one is stellar. A special thank you to Devon for his time and patience in confirming the insurance.
What a beautiful store, with amazing people and a stellar service. I came in and Francesca greeted me with open arms ready to help. It was quite busy but Francesca helped 3 and 4 people all while making sure everyone was happy and being …
I just burned $678 by purchasing my eyeglasses at Stanton optical. It’s OK I didn’t need the money anyways. I should have known better after doing a “virtual eye exam.”
The deals they advertise is a hook and switch. The selection is small and plastic frames and lenses. The doctor and eye tests are virtual. They give designer glasses without the glasses case that are standard with all new eye glasses. Would not come back!
The staff here is pretty unprofessional in the fact that they sit around gossiping about what they did the night before instead of doing something useful like cleaning all these nasty glasses that everyone tries on.
Terrible! I am still waiting on a frame that’s under my warranty which I purchased on Dec 19th of 2022 and they said a couple of days and now I have to wait till the 17th almost a month they keep changing the estimated date😒 …
Kudos to Alyssa Sullivan! Not only is she knowledgeable she is also very professional. I was there the other day at opening. There were 8 customers total and Alyssa handled the pressure with aplomb.
Eva was fantastic! She was helpful in picking a pair of glasses that fit me well and was so quick! My glasses were ready in an hour while other places told me it would be 2 weeks. Everyone in the store was very helpful and friendly!
Jessica at Stanton optical on Congress in Lake Worth is worth her weight in gold. I had some serious issues with glasses due to a new job I had just started. I was having some pretty serious anxiety and really needed all the help I could …
Despicable company! Booked an app. for Progressive glasses(2) plus eye exam inclusive $135.00. Drove 18 miles only to be told that this special is plastic lenses and the area to read with is so small that “most people complain and can’t use …
Tameisha and Chris were so helpful Saturday. Our appointment was at 1pm and when it was time for glasses, I was skeptical of the payment program. Tameisha helped me apply and although my one of my children glasses were not set to be ready …
Had an early appointment and was in and out within 30 minutes. Associate that helped me was Tamecia and she was amazing! Ordered two pairs of prescription glasses along with one pair of prescription sunglasses and saved a bunch! She was …
Very accommodating, professional and caring , I saw Maria ,Jessica and Gabriel trying to help us with the process , I was with my son and they couldn’t be more helpful, helping with the contact lenses process . VIP technicians . Kudos for that staff.
Absolutely the worst. No physical doctor in the store, everything is done by video. Had to wait 3 weeks for my first set of contacts and the prescription was so far off my vision was worse with them in. So I had to go back and get another …
Found a competative price online, from the appointment setting to the actual stepping in was A+ for me. The associate Christopher was also great. He was very professional and pretty much did all the work. Thank you again.
This place it’s terrable. I bought 2 glasses from them. Within one year they are broken. The manage Robert Gonza charge me money to order new glass frame. He told me once they received it, they will call me. But 3 weeks past, i never get …
Do NOT go to stanton optical. Not only did they mess up my prescription, my glasses frame legs were crooked. When I mentioned it to the girl that was helping me she didn’t take it back to fix them. I never wear my glasses cause every time I …
Just left Palm Springs location – first time patient/customer and they earned my business! Both Chris and Zaily were on top of their game. From the second I walked in the door (they were extremely busy) showed me the patience, time and …
Im convinced that this particular Stanton Optical is a heaven sent, The technician Dave was expedient in fixing my glasses & the customer service from him and the manager Robert were unmatched. Even though there was some trouble initially …
Ian, Jessica and Alyssa were so nice and very helpful! From helping me figure out my insurance to helping me pick out my frames. Their options helped me find frames I love! Very clean and nice store with great employees. Thank you!
Before coming here I had an appointment at eyeglass world highly do not recommend the kids in the front that check you in have one idea what they are doing …anyways, As soon as I walked in to Stanton optical I felt welcomed and was helped …
I just had a great experience at this location. They were fast, kind and professional. Christopher took his time and helped me find the best frames for me, he does a great job. This was my first time finding out I need glasses and they made it a good experience for me.
If I could give them a negative review I would. I went for contacts and did the $189 deal for a year worth of contacts. You don’t see a Dr. In person. I was giving the wrong prescription. I went back for another exam and I still can’t see …
Not too often do you have a GREAT CUSTOMER EXPERIENCE nowadays in retail businesses but Chris at this store was unreal. Walked in with glasses issue and he fixed it in minutes when I had already been in 2 different Optical stores and that …
Ian, the manager, and Jessica (“Jess”) at this Stanton Optical store sold me Varilux X, the top-end progressive lens, but the receipt indicated only “VAR” for Varilux. When I asked why it doesn’t specify Varilux “X”, they said that Stanton …
I have never been a fan of Stanton Optical. I had two bad experiences in the past. UNTIL… I went to the Lake Worth location. The wonderful people that work there are professional and in detail explaining everything. I never thought this …
Great service and very knowledgeable people! Ian is extremely knowledgeable and so good with customers. It’s not my first time in Stanton, but it’s my first time in this location. I drove past my usual Stanton Optical in Boca since I heard …
I went to Stanton on Saturday and I had a wonderful experience. I only went for contacts but ended up getting two lovely pairs of glasses which they made that same day…that was a blessing. I was not expecting the test to be virtual but …
Awesome professional customer service. Staff was very friendly and helpful. Would definitely recommend.
Had a great experience Tamecia was wonderful! Highly recommend!!!!
Trying to adjust my prescription … the receptionist sounds drunk and everyone is laughing in the background
Was pressured into buying options that I really didn’t want. I never have liked sales people, and my experience here cemented that even further.
The customer service here is exceptional. They all are so helpful. Many thanks to Rob and Helen 😊😊 …
Great help and exceptional service! Misha and Bob were very informative and extended great service. Highly recommend!
I’ve visited twice, and both times, I had a very positive experience. The staff is very professional and helpful, especially Mandy
Eva Rachel. Rean. Guanis hey gues you are so good
Francesca was amazing!!! The only reason i will be coming back! Thank you francesca!
Melton was very helpful…he even found me 2 sets of glasses…which no one has ever pick for me…thank you again…
Robert was amazing! He took his time, and worked out a great price!!! Thank you Robert!
Worst Service quality, garbage material( Frame and lenses) and lack of any management and customer service and absolutely NO sense of commitment.
Nate was very helpful very professionalA good customer service
the worse place i have ever delt with took 2 1/2 months to get my glasses kept making mistakes 2 exams and still could not get the glasses right forgetting to send them out
Bob and Milton were great in getting me a deal that I actually wanted. Definitely referring people to this location.
The manager Robert is very friendly and helpfull i am glad i when there i advice anyone that need glasses to go see him
Over Priced ! Like haggling over a used car . Had a smoke and mirror feeling to the place . Took 2 weeks to get my sun glasses . I won’t go back .
Erin Green is the best. I want to be her when I grow up. And Greg is awesome too!
Great service. Friendly staff.. Will come again soon.
I went to Stanton Optical to change my frame … Benjamin did a great job.!!!
Great customer service Zachary was super nice and Really professional I definitely coming back 👍🏼 …
Great service, everyone was very friendly and courteous. Good selection of frames, definitely will recommend!
I like to thank the entire staff, I got my glasses fast and it was affordable for my little income!
Great service by Bob (#1), Noslen & Mayvid! Go to this location for all your eyewear & exams! Awesome team!
sean was excellent, the very best experience I have had at an.optical store. love Stanton
Had a really nice experience. Everyone was very friendly and helpful from the second I walked in. I received personalized attention and it is appreciated.
Helen was amazing!!!! Ask for her she has amazing customer service!!! This is why I keep coming back here.
Went to Stanton Optical to adjust my moms and my glasses. Eva did a great job!!! 😁 …
Very pleasant experience with Tamecia she was very helpful, patient and courteous!
Went Today. Got 2 Pair Of Glasses. Super Nice People And Awesome Selection 🙂 Highly Recommend
Tamecia very pleasant . She took care of me with professional care .
Service was excellent. The workers were very helpful. I highly recommend Stanton Optical.
They are really bad getting in contact with you my glasses where in the store for 1 month and nobody at call me to let me know.
I am waiting on a refund for over a month! I would like a # for the main offices but haven’t been able to the number!!!
Not their biggest location but you cant beat the staff here. Everyone is so nice and ready to help or give you space to chose on your own. I never go anywhere else.
francesca is so nice and sweet, she Was very pacient with me, very Kind, she is amazing.
Excellent customer service so quick efficient and nice people…tara the store manager in the Jupiter, FL location was top notch
Helen was excellent. She was extremely patient and knowledgeable. Everyone was friendly and willing to assist.
Great selection and staff. Everyone was very helpful in answering all my questions concerning my first pair of bifocals.
General manager Bob & staff and Dr Almeida are all first class and went out of their way to help. Great experience.
The team was very helpful… you can tell the manager Robert cares about the business. Very good at communication and benefits to each product
Sophia was very good at her job. Ask for her. She keeps real.
Amazing and very thorough eye exam and two pairs of eyeglasses for $69. That cant be beat. I’ll be a repeat customer for sure.
It was awesome experience, Sofia and the other staff were so good persons. I highly recommend it
They gave us a great deal on our glasses. Also, they are very customer friendly.
VIRTUAL EYE EXAM, BAD CUSTOMER SERVICE, FRAMES IN THE AFFORDABLE AREA ARE TERRIBLE, WILL NEVER GO BACK THERE AGAIN!!!!!!! This place is fraudulent!!!! Out the exam price and stillhave no glasses.
No real Doctor there and only 3 hideous frames under the special .. I went to Eyeglass World down the street! You all were a joke
Went Stanton Optical met Milton & Bob & they were great! Answered all my questions, gave me VIP service & made me laugh!!! Great place!
The staff here is excellent. They were super helpful from the moment I walked in the door. Especially Bob. They had a nice selection at great prices.
Complete rip off. They lie to you to get more money out of you. Treating glasses as a want not a need.
Great selection of frames, almost too many!! Milton and Bob were great and took time to help me find the perfect frames. Great experience all around. Thank you
Good price, good service, good people….this Location was so great! I was very happy with the experience and it was orpret quick. Noslen was so helpful and she really helped with everything I needed.
Everyone tried their best to make this easy, and the manager put my glasses in an affordable catagory. He made my day. Glasses upgrades were a breeze.
Do not believe then about the reimbursement form they give your for Medicaid or Social security. They say all you have to do is send this form into them. This is a lie. Their prices are much more than they advertize on the TV. They nickel and dime for every little thing. This a warning before you walk in the door.
Everyone was incredibly awesome and helpful. Made sure I was happy with my choice of glasses.. Price.. Service. Highly recommend 😃 …
They are full of BS they promise things but they don’t deliver that promise, they are not professional please do not come here if you want to get a eye exam and new glasses. I would rate this .5 stars if I could, this is ridiculous.
Very professional and friendly staff. Gentle Doctors that take their time with you. Clean, bright and modern. Loved it and I will definitely be a returning customer.
Sophia and Tamecia were very helpful. They took their time to explain in detail. Thank you girls for helping me out.
Store number 27 service is great sales manager Daniel is soo awesome he made sure that we got what we want and gave us great deal even though we arrived there little bet before 7 they stayed open until we got what we want we had two little …
I absolutely adore the staff, the store manager have always been helpful ever since I got my first eye exam there in 2014. I travel there just for the service and excellent staff
Had an issue with an order of new glasses. The manager resolved it immediately! Outstanding customer service! Will certainly be back in the future.
The worse service I am getting in Albuqurque, NM with Staton that’s Located on Louisiana Ave. Been waiting for my glasses for almost 2 months and just the run arounds. I’m frustrated and completely unhappy about the service.
Everyone is very professional and very nice. It’s my first time getting an eye exam and the young lady was very patient with me. Awesome customer service
With an appointment in and out real quick. Good selection of frames, even prescription sunglasses are available. Noslen is a sweetheart, and extremely helpful.
knoxville tn.
manager name is kelsey. when I told her I was going to shop around, after she gave me a price…. she slammed the glasses down that I was looking at, jumped out of her chair, and said ok, with venomous asperity.
RUDE!!!!!!
Staff was super friendly knowledgeable and professional will recommend to all my friends. Especially Sophia.
Excellent service and staff friendly
The store wasq busy and the staff too so it was kind of hard to get all the help i needed but i had called before and spoke to rene in customer service and she pretty much helped answer my questions this was for my grandpa for his birthday …
Love this store! Switched over to them and they have taken care of all my needs and always very polite especially Francesca she was so helpful and explained everything very well my family will always go to this store!!!
They keep breaking either the frame or the lens. Took 2 months to finally get them. Now they have them again because they scratched the lens while removing the non glare coating. It has been two weeks and I can not get anyone on the phone who knows what is going on.
Pleasant experience! Friendly and helpful! Helen was awesome helping me pick out frames. Bob the GM was so accomodating and down to earth!
I just wanted to thank Francesca, for her excellent service! She went out of her way to take on a difficult situation, and turned a bad situation into a wonderful experience..
Thank you Franesca
Love this store! All the employees were very helpful and very kind! Phillip was amazing and I recommend going to this store for glasses! Well deserved 5 of 5 stars
James Caprio thanks so much for your patience, diligence, professionalism and kindness!!! I was so turned off to ever re-visit Stanton Optical ever after being told by Phillip on Military and Forest Hill that he, Phillip, was calling the …
Loved the staff at the Palm Springs, Fl. Location. Great service! Awesome prices and deals. Dr. Ameida was also great! Love ❤this place! Would recommend to all my friends and family.
Awful service. Got glasses there and the RX is wrong in right eye. Have called at least once a day for 4 weeks andcwas told they would call me back, nothing. Can not talk to person at store.
Never use them.
GREAT experience!!! Greg(The Manager) was super helpful, and guided my shopping experience to make the process seamless. Also I got a great deal. I suggest asking about the buy one get one free deal!!!
I went in today and they were able to fit me in. Everyone there is very friendly and helpful. Jodi helped me to find glasses that were the right fit for me. She was so cheerful and nice!
Me and husband went in …fantastic from signing in!!! Bob helped us..great with suggestions and getting exactly what we both wanted!! Walked out very happy and def will be repeat customers!!!! Thank you for an effortless process!!! Ask for Bob!!!
Tamecia was helpful and kind. She took her time to explain everything we need to know. Great customer service.
Worse customer service experience I had ever encountered in my life. Worse management there. They are not a honest business please don’t let the price fool you . …
very great staff, when we walked in we were greeted with smiles, very helpful deals on frames and contacts. Overall best experience I’ve ever had and I’ve been dealing with glasses since kindergarten
I had a wonderful experience getting my glasses. Tamecia she was very friendly and helpful.
I went in for a basic exam to just a prescription and they gave me a veteran discount, on top of an extra 10% off AND $50 PAIR of glasses! Plus I joined the club offfer and saved more $$. Talk to Bob or Misha when you get there.
Employee Misha was personable, professional and over-all very nice. I’d come back and be attended to by her any time. Stanton Optical is lucky to have her!
I got right in. All were very friendly and willing. Buy one get one free. * but remember. …your lens will be priced on your vision. I think it’s the best eye place around!!!
Yuly was wonderful, she was kind and efficient and made you feel at home . The optometrists were attentive and it is probably one of the most pleasant offices I have been in. I’d recommend it to anyone.
Great experience. Helen was awesome as was the office mngr and the doc. She took the time i needed to find what i wanted. everyone in there was very nice even though i was still there when they should have been closed they never made me feel rushed.
Very very slow service . I had glasses remade after cataract surgery it has been 3 months now and still waiting on Sun glasses to arrive . price was above what it should have been . NOT satisfied at all with there service. Bought my glasses in Sherman Texas.
VERY PRICEY compared to *cough wal mart Cough* for contacts. Very friendly and knowledgeable staff otherwise. Id recommend the vision club at stanton for better exams and quicker/ friendlier service but would buy your contacts online/elsewhere…
Exam was over Zoom! Somehow my GP, other optometrist and Dermatologist all seem to make it to the office. Two, hours for a contact lens exam.
Computer and CC machine weren’t working. No receipt.
It was super easy to make an appointment. No fuss. There are a wide variety of frames to choose from and my glasses were ready so quickly! The location is so convenient. This is why I’m a regular
Excellent experience dealing with Milton at the Palm Springs FL store. Great help, professional, friendly and worked hard to get us what we wanted right at our price point. Thank you for providing excellent customer service!
They are the absolute Worst..poorest retail experience ive ever had in my entire life, and I’m not partucular at all. Im rather easy going.. But at this particular Stanton Optical ( i cant speak for the other locations )…. the manager …
Took my daughter who has an eye condition to this location. Took forever to get in. The eye glass machine had smudge marks on it making the test hard for my daughter to see. Then my daughter was talked to by a doctor online somewhere who …
Worst place on earth to get your glasses done. It take more than 2 weeks. When you do get a automated call about your glasses and verify the store if they do have it. They keep hanging up the phone. Do not get your glasses here. Go to Jog and Military inside. Parking maybe shitty but get your glasses done less than a week.
It is my opinion that Stanton Optical is a DISHONEST BUSINESS. Their corporate policies and practices are fraught with bad communication and greed. They think nothing of wasting people’s time and effort as long as it serves their corporate …
Called to ask for a copy of my prescription and they said it would take 24-48 hours to fax or mail. I asked them to read off the numbers and they said it was a HIPAA violation and policy. I asked for a copy of such policy and they put me on …
The manager Francesca is a smart, kind, helpful woman. She goes above and beyond & truly cares about her work in this field. 5 star!
I originally left a 5 star review but I’m changing to 3 stars. Every one who works here is kind, but this place is a pain. My prescription was wrong, they told me to walk in to get it fixed (no appt needed). I did but was told they could …
I called for an appointment for their 2 for 69, knowing this is a place that upcharges massively, i reluctantly went in. During the call i was charged $60 for 3 yrs because i was a returning customer. Ok. Got my exam my glasses, 2 boxes …
Finally decided I needed an eye Exam so I went to Stanton Optical. Staff there were very friendly especially Mayvid who helped me with the selection of frames. The whole process who good and prices reasonable.
Has been the best experience I ever had in 40 yrs. Greg St Rose was so helpful assisting me and never made me feel rushed or unimportant. He’s got good taste too. I know where I will continue to go for all my eye are. The whole team was great
The service was GREAT. The frames are good quality and fit perfectly. One of my frames took longer than expected but it was worth the wait. I definitely recommend this store. Thank you Anthony!!😇 …
Worst customer service I’ve seen. Really rude staff working there specially the manager who does seem to like it if people don’t speak perfect English. If you’re Hispanic you’ll get discriminated against… Don’t go. There’s better discount glass places.
Good frame selection and employees – ended up with the wrong prescription at first but the doctor examined my eyes further and got a more accurate prescription, they were able to assemble the glasses while I waited as well.
IN MY OPINION THIS IS A COMPLETE SCAM AND I WOULD AVOID THIS COMPANY ALTOGETHER! We went in for the 2 for $69 – here is how this scam works: You go in for the “advertised special” and the first thing they do is make you pay $45 for an eye …
was not happy. Josh the general manager has no personality. He has an air about him that is a oh well, really don’t care. glasses that were put up for me the day before my exam was put back on the shelf so i could not locate them again. …
Misha and the entire group at Stanton optical made my experience shopping for glasses amazing. I got 2 great pairs of glasses that I love and a great deal. I’ll never shop anywhere else!
Spent over 2 hours just for a quick refraction. Very disorganized place, everyone running around like “chickens without a head” customer service was bad. They got my prescription wrong, then waited extra for a simple correction – that I had …
Eva and Noslen are terrific! I went in for glasses and Noslen was so helpful in helping me find the right fit and look for me. I did my own thing on one pair and it looked awful on ne(should have stuck with her choice). Eva was the one that …
Eva Alva, the optician at the West palm location, is just amazing in every way! She is most knowledgeable, caring, and patient. She goes above and beyond for her customers. The company is so fortunate to have such a wonderful employee.
Nate and Jessica were so helpful, fixed my glasses the same day ! I will definitely be back
This location is amazing. All the employees are so kind and helpful. I told them I was on a budget they helped me to find everything I need at a price I could afford. They go above and beyond. The coustomer service is fabulous, and my glasses are perfect.
I was sad walking in the store when i noticed that they discontinued the frames that i fell in love with but with a Huge Help From Tamecia She Turned My Sad Face To Smiling Cheek To Cheek.. Very Professional and extremely nice .Thank You Tamecia 😍🥰❤️❤️❤️🔥🔥🔥I will always come here for a 5 star service💋 …
Very welcoming and caring. Made sure we were satisfied with our service and the glasses. Bob the general manager was great and approachable. I recommend anyone to come to this Stanton Optical.
Totally impersonal experience. I scheduled an appointment and expected to be seen by a doctor face to face, but to my surprise after waiting to be seen, a lady showed the room where my exam was gonna be performed, she left and I was left …
THEY ADMINISTER YOUR EXAM ON SKYPE, NO ACTUAL DOCTORS IN THE OFFICE .not only was my prescription wrong but they tried to scam me out of more money by saying the error was because of the type of lenses i purchased. If you value your vision …
After 20 years of using LensCrafters decided to try Stanton. I’m going back to LensCrafters. First, after waiting over a week for delivery of my bi-focal glasses, they got the prescription wrong. Measure twice, cut once! So I had to wait …
I am at the store for 30 minutes in palm springs lake worth, clerks are moving around me nobody says hello can i help you or even acknowledge customers entering the door and waiting, the worst customer service anywhere. Never coming back to this store on congress and 2nd ave.
Found really cute frames but they were $100, the 2 pair for 69 deal is only applicable to very few ugly options of frames. The general manager was very rude to me, and they didn’t give me protective glasses when they dilated my eyes, my friend had to go back and ask for some.
must unprofessional place I’ve ever seen. I’ve never had an eye exam done so I called to make an apt for and exam. i was given and apt at 615pm for me and 630 for my mother in law. we get there sign in at 610pm. at 7pm they tell us there …
This place is the worst!! Zero customer service, takes forever to get your glasses if you get them at all. Waited 2 weeks so far and I still have no glasses! I want to cancel my order and go somewhere that is clearly more capable of making what I need in at least half the time if not sooner! Heed my warning, do NOT go here!!
Young Spanish dude in the glasses is super wack. Messed up everything. Took forever. Super rude. Mia is chill tho. Has a great fashion sense. Highly recommend not coming here unless you want style inspiration.
Buyer beware! Not only are you NOT going to get “2 pairs of glasses and an eye exam for $69.” Whatever glasses you do get will probably be the wrong prescription because doctor is thousands of miles away, talking to you over a video …
I can’t say enough good things about Stanton Optical. I saw an ophthalmologist for an eye irritation 2 days before my apptmt with Stanton for new glasses — the ‘specialist’ did not catch the problem, but the optometrist at Stanton sure …
I decided to get prescription reading glasses and after they charged over $350 I got the glasses, they seem to be really cheap frames and can never get the cheap lenses clean no matter what I do, I called them to discuss it and to tell them …
Went in got my eyes check. Quick and great customer service. There was a promotion for buy any pair and get the other free. They work with how I can make my payment. Stanton Optical is awesome.
from the initial phone call to the eye exam to the friendly in-store service, Stanton did an outstanding job. great selection and decent pricing too! …
You can get a great deal on paper BUT 1. Slow service 2. Sales pitch approach, guess they are on commission. 3. Tell you you have a warranty on lenses but you have to pay 20% of a cost that is way overstated from beginning. 4. Do not stand …
My eye exam today and selection of new frames with Stanton Optical has been an amazing experience. I truly enjoyed my purchases and without hesitation would recommend anyone to come on in…There willing and waiting to assist you!!!
This place is great! The people here are so nice and act like you’ve known them forever. Araceli was amazing and made us feel welcome. The other doctors and assistants were absolutely outstanding. I definitely recommend this place!
I’ve never seen a Optical center that does not directly give you an exam like they did. we had another person on a tv screen that actually gave you the exam. My husbands glasses were terrible tinted and they said it was his fault and …
I don’t usually write reviews, but I’ve had it.Have been going to Stanton for 4 yrs. Always had somewhat decent service.I go back when I need my glasses adjusted (too loose, etc.) and never was refused. Went to have glasses tightened today …
Very bad customer service and product. Got a pair of eyeglasses from their store in Forest Hill and the eye glass broke easily so I requested a replacement, after paying a certain amount said they will call within 2 weeks because the frame …
Excellent service by Milton. I was greeted when I walked in the door and he directed me to the exact frames when I described them. The bogo price for my glasses was out of my budget but manager Bob was able to meet my price. Thanks.
My brother just took me to Stanton optical and I want to thank specially Mr. James Caprio for his excellent service and patient . I am from Peru and decided to get two pair of prescription glasses and got another frame. Will recommend my friends definitely. Great variety of very nice frames. Ericka mabrich
I arrived at Stanton Optical and felt right at home. From Khrisna doing my eye exam, Ben Johnson helping me with my frames and the Store Manager James Caprio writing up my order. I would highly recommend visiting their Palm Springs location and getting your eye wear from this fantastic crew.
I LOVE THIS STORE!! I was having such a tough time choosing which frames would look best, then Ian was so kind to help me step by step through the process or choosing and purchasing a awesome new set of glasses!!
I read the reviews and have to say i agree with Mark. I had a similar experience i sat down to get a quote from a sales person from this location Nadine, when I let her know I wouldn’t be buying any contacts until next week she ripped up a …
The staff was very helpful. The were able to get me an amazing deal on my glasses, and they went the extra mile in keeping me in my budget. The GM of the store was very pleasant and very helpful in my situation. Very much appreciated.
The worst experience ever, they cannot explain how their discounts work, you think you are going to spend 100 to 150 cause of their deals, at the end it is 400 to 500, they even called me to say I had to give them more money because they …
All I can say is that I have been communicating with Angela – Customer Retention Associate. I will say she is an amazing asset to the company. She has gone over and beyond what I think she should have done to help me with a small issue I …
Came in to get new glasses and they do like a video conference call with optician which was kinda wierd and I wasnt expecting that. Fast forward the exam is all done they get my new prescription and tell me my glasses will be ready in about …
Great service. My wife broke her glasses right before a trip. Came here because of the in house lab, and Eddie, the optician, was able to fix it for her even though we had bought the glasses elsewhere. Many thanks.
The ladies who work here are super friendly. They go out of their way to make you feel comfortable! I highly recommend this office!!
I have never owned glasses before so I went in to get my eyes checked. It was decided that I needed glasses. I had no help at all with getting the frames and no explanation of grade of frames. I did however choose from the less expensive …
When I went into Stanton Optical it was because of the sign outside that says to pair for $69 however I soon realized this was a bait and switch operation. I was informed only if you qualify which was a whole list of criteria. when I had …
Great value, the buy one get one free on any pair of glasses I wanted was awsome. I got 2 pairs for what my 1 pair from last year cost me. Misha was very kind and helpful in selecting frames for me and made sure I got the options I wanted.
Edward and Zack both extended themselves to accommodate my granddaughter’s medical need for replacement glasses. They were kind, professional and willing to help in any way. They have a new family that will remain loyal. Thanks guys!
Great customer service. The manager, Cristian Parra, does his job exactly by the book and how he says he will do it. Be careful and make sure that they provide you with the numbers given. I had an inconvenience, where the system did not do …
They were very helpful! My husband was able to walk out with transition lens, and prescription sunglasses with polarization for about what I paid when I got a single pair of transition glasses somewhere else! Can’t wait to see my guy protecting his eyes! Employee, Noslen rocks!
My experience woth Stanton is always great!
Very impressive staff and technology in this office. I had a virtual refraction for a contact lens exam. Lilly was the tech who greeted me and provided great …
I loved how clean this Stanton was, the hospitality was impeccable and I got exactly what I wanted! If you need an eye exam go to Stanton optical Palm Springs and ask for Francesca (she was so helpful)!!
I will definitely be back !!
Aracelie Rodriguez is awesome! She is the associate that helped me & my family. I’ve been a customer for a couple years now. Pricing can be a little high but she help us find a couple pairs that were right for us. My teenage son was very …
After leaving the store I decided I wanted to cancel my order. That i could get 6 pairs of glasses for the same amount I paid for 2. I called back and they would NOT cancel my order. Never told me anything about not being able to cancel OR …
Eva and Daniel helped me, they were fast and professional. They gave me the option of using my previous glasses frames or ones from home first before trying to sell me frames. Everything was great and left with two pairs of new glasses.
Buyer beware. If you expect to walk out of Stanton Optical with 2 pair of glasses
For 69 bucks As advertised then you my friend will be sadly, sadly mistaken. …
I recently lost my glasses, which I puchased back in Februrary and absolutely LOVED and had to revert to using my contact lenses. I called Stanton and spoke to Helen. Those frames were no longer stored, however Helen went above and beyond …
I cannot even give this place a piece of a star. This place is the most incompetent place I have dealt with as well as the most unprofessional people I have seen. Not only do they not speak proper English, they hang up on you, and they keep …
My wife and I recently stopped in and found out about the special which includes a free eye exam and 2 for 1 glasses. We had a great experience, Roberto was very knowledgable and helped us pick out the right frames. Awesome price, selection and customer service.
Jessica was incredibly knowledgeable, helpful, and considerate of my needs as well as my budget. She made my experience stress free and enjoyable. The world needs more Jessica’s.
Awful experience! I use the boca location but had to go to lakeworth due to my schedule, will NEVER make that mistake again! I arrived at 1045 for an 11am appointment. I was told to sign in and take a seat. The place was pretty empty …
Amazing experience here!! Walked in 15 minutes till close and they said yes they can do an exam and I can get my glasses! Exceptional service by both the owner and Dr. And I was able to use my groupon! 2 pairs of glasses with poly lenses for $170!! Thank you!!
BAIT & SWITCH at it’s finest! This review is HONEST & HUMBLY submitted, as well as I have shared this with the BBB. …
Went in on 8/20/19 got an exam ordered my glasses they said they would be ready in about a week they never called I called today they said come pick them up. When I put them on I can’t see . I had better vision without them . When I ask for …
Took our broken glasses in, under warranty, was told the replacement frames were in stocl in back room and would therefore be ready in 4 days..because they were just going to pop out the lenses and put them in the new frames. I was fine …
My mom got her high definition panoramic prescribed glasses at Staton Optical on 3801 South Congress Avenue. Since day one she felt welcomed and well informed of what was going on with the whole process. The professional manners and …
I went for eye exam and I guess I didn’t read the fine print, ya know because I can’t see. They wanted to charge 45$ for eye exam after not telling me that the frames cost 135$ and the lenses were 85$ more. I went for the advertisement 2 …
I had a wonderful experience here at Stanton! The staff was accommodating, friendly, and created an overall enjoyable visit for me. I was also able to get two pairs of glasses for what I would pay for one pair elsewhere. I have referred many people to this place, and will continue to do so!
Usually my experience at Stanton Optical is amazing. However I made my appointment at this location instead of my regular and It has proven to be a real disappointment. They changed my appointment time and didn’t even care to notify me, …
Tried making an appointment 6 times after o said my contacts weren’t right. Spend over $200 for contacts i couldn’t use. When I did schedule an appointment they moved the date twice. Called them they said it was too late and said it was my …
This place has awful customer service. I made an appointment. I showed up for the appointment only to find out that the operator made an appointment for me after the doctor was no longer going to be there. So they reschedule my appointment …
Vary much recommended they did an amazing job and I am going to tell all my friends
Limited options available for advertised deal, see photo. Limited options overall. If you can’t find anything the day of visit you lose credit even if they are ordering a pair for you. On top of that when you get your script it’s incomplete unless you pay an extra $20.
It had been three years since i first went to Stanton Optical(Sheridan Drive)and once again, like back in 2013, i could not be happier with the service they provided me in August,2016. The true professionalism in both sales and service are …
The store was amazing and took wonderful care of me. Francesca was very helpful and took care of my every need. She made the process smooth and simple and was very professional with everything. I suggest anyone who is in need of any help, head to this location.
Had some issues with my last pair of eyeglasses, so I decided to try Stanton Optical..the Optician Ed assisted me with my new pair and my new glasses are amazing! Ed Hanford is professional, knowledgeable and made everything so easy and fun. Highly recommend Stanton Optical
They sent my glasses out twice, first because they didn’t tint the lenses, then a second time because they didn’t put prescription in one lens. The third time I went to pick up my “finished” glasses there still wasn’t prescription in the …
I walked into the location on military trail and Forrest hill, I stood at the counter for over 10 minutes and not even a hello, I walked out the door to leave and again no one even cared. I was very disappointed. I will never come back to Stanton optical they lost a customer.
I had a very nice experience at the location in Palm Springs. Please give them a try, the staff is very helpful.
I came in with an outside prescription and they were able to help me with no issues. Great selection of frames to choose from. Staff was supper friendly and informative. Will definitely refer my friends and family to get their glasses from here. Liceth M.
Juan was so helpful, pleasant and accommodating. He worked withiin my budget, i got exactly what I wanted and the experience was very enjoyable. My elderly friend was treated kindly and with much consideration to her disability. I will recommend Stanton Optical to my friends and family
A frustrating experience! 1. The main problem is that remote optometry gives an erroneous result. I’ve had -2.5 spheres in both eyes all my life. The last eye-exams gave my results: -2.5 both eyes in December 2019, and -2.25 both eyes in …
1st they messed up my appt. Set me up for 1 in TN. I am in FL. When I reset the appt they were setting it up for 9am, after I had told them a few times the Palm Springs loc doesn’t open until 11. Finally get an appt. There are 5 employees, …
So fast, so professional! They made sure I was taken care of. They go the extra mile for you. Great frames to choose from also! Best place to go for glasses or contacts hands down. Thank you Stanton Optical for everything, I’ll definitely go back.
This store fulfills my family’s needs and works for my budget. The new manager Francesca is a great addition. It’s all about the experience for me. When the customer service exceeds my expectations I always return. I will be back
I never write a bad review but my experience on Stanton Optical was beyond terrible. Not only any of their discounts or “free exam” apply to me due to different excuses. I paid anyway, and they told me that my glasses and contacts would be …
Tamecia helped me Pick out my glasses and worked with me on the price.
She was very professional. Recommend her to anyone she’s AWESOME.!!!
Stay away! If I could give zero stars, I would! Coming in with an appointment for the advertised specials, I had to wait as appointment was not on time, the eye doctor did not listen to my concerns, and then the price was astronomical and …
EXTREMELY Frustrating – They say they accept insurance and its FRAUD! they do but they never input your insurance and add up all your “free pairs of glasses” do all the add ons… and then you end up paying for $100 pair of glasses $235. It …
Tech was nice, daughter saw eye doc via telemedicine. Guy who is supposed to help you get your glasses johnathon Lopez was rude and was not trained at all to do the job he had. We were so concerned that the exam was inaccurate that we took …
Just left the office on south congress. Betsy, the girl handling the eye exams, is completely incompetent. For starters she tried to tell me I could not start my exam because their website to file a claim to my ins was down after I had …
I had an amazing experience at this location, particularly because of the manager, Francesca! She went out of her way to fix an issue from another store. She truly cares for all the customers and makes sure she does all that she can to help you. I definitely recommend this location!
Best place to buy your glasses in the south. Customer service is the best, management is incredible. Advance technology setting is very professional. Many different selections I mean the list goes on but the best thing is they work with you to get you what you need. I’m glad I found a new home. I love this place and will be back soon
So impressed with the high caliber of customer service at the Palm Springs, FL location. I’ve been there twice in the past few weeks and have witnessed friendly and professional service by the entire staff. They went above and beyond to …
I went into Stanton optical in West Palm Beach at the corner of military and Okeechobee on New Year’s Eve day, because I needed to have my eyes checked ,so that I could proceed to purchase glasses… Audryanna was so accommodating and …
Eva, the store manager, is not the typical boss who is hidden in the back office behind a computer. She’s very energetic, friendly, and sociable and in the mix with the customers multitasking with a smile. From greeting customers in the …
Alyssa was great she helped me get one pair of progressive and one sunglasses. The eye exam was free.
They have had to remake my lenses 4 times! And all because the drs keep rushing and getting my prescription wrong and then the lab made them wrong. I am still having issues with my right lense AND they remade them without my transition …
Absolutely amazing!! My girlfriend made a last minute appointment, got checked in swiftly and was instantly taken care of. Lily was her patient coordinator and she was sweet and fast with everything. She explained what they were doing and …
Great experience! The optometrist, Ana was so good with my little boy and really addressed concerns I’ve been having that other doctors didn’t address. She was kind and patient with my son. Eva helped us at check out. She was so friendly and made the cost of my sons glasses affordable for me. Thank you ladies!
I had a great experience while visiting this location.
Francesca helped me more than I can thank her. Not only did she review my exam like an expert but she also told me things about my vision I never knew. She set …
Francesca, the branch manager was so professional, so kind and knowledgable. Just know when you choose Stanton on Congress Ave and Lake Worth that you’re in good hands. And AMAZING pricing for out of pocket! All I can say is these private …
So far so good. I was in a horrible mood, they gave me a eye exam and I selected two frames for the $69. They are suppose to call me in three weeks to pick up. Nice folks, one guy is super cool. Will update after I pickup.Update after …
The employees here are very polite and very professional!! My daughter and I unfortunately witnessed the girls working here being treated unfairly by a customer . Sometimes people arejust having a bad day and or are just not happy and they …
I was skeptical initially because I read some bad reviews about this company. Not this location, the one on Military had many negative reviews. …
I have been a customer sent an optical prior to their new management miss Francesca. This wonderful woman went way out of your way above the call of duty to make sure that I was well taken care of. The customer service that I received from …
Anyone with common sense can tell when a review is BS like many of these. Currently waiting to pick up my last order of contact lenses from this place before searching elsewhere as the CONS outweigh the PROS. …
I had such a great experience at the Palm Springs Stanton Optical location on 10/01/2020 that I felt compelled to leave a review. This isn’t the closest location to my home, but it was convenient for this particular day. I had never been to …
IT WAS IAN FOR ME 🙏🏾. I was about to write Staton off as my primary Vision location. MILITARY LOCATION IS NOT THE BEST LOCATION…. THIS IS LAKE WORTH LOCATION. I RECOMMEND LAKE WORTH. THESE OTHER REVIEWS ARE FOR THE WRONG LOCATION. But my …
Stanton Optical – West Palm Beach (Okeechobee)
1990 N Military Trl. is the store I went to to get glasses. I also had some progressive lens made for some of my frames that I had already owned… …
Absolutely amazing!! Made a last minute appointment, got checked in swiftly and was instantly taken care of. Lily was my patient coordinator and she was sweet and fast with everything. She explained what they were doing and showed me …
The customer service is good & the staff is attentive especially, Edward. He really takes his time with you to assure all is going well and you’re not just another number. However, I was displeased because the eye exam is virtual with the …
I live in Jersey and was here on business and I needed new glasses. I called and they were able to see me the next morning. Very thorough eye exam, great price great selection, and Ian was just amazing. I spent over 2 hours asking a ton …
Tamecia took special care of us. She made sure we left with exactly what we wanted. I must have picked out over 50 different glasses. She even went in the back inventory and picked out some choices. And behold I loved the ones from the …
My first visit was very pleasant, and I ordered my new glasses. I was excited because they told me they would be ready in 5-7 days. The HUGE PROBLEM was that they NEVER ARRIVED!!! 14 days after I ordered them they were still missing in …
Kurt and Sophia are the very best. Everyone just likes to complain about waiting when all they try to do is make sure everyone is satisfied. I walked there with an attitude seeing these reviews but nope. Such a great experience Sophia keeps …
Siuny was amazing!!! I had problems with my lenses coming from a Stanton in Oklahoma, and Siuny helped sort me out. I later had an in Warranty claim and she was so helpful in processing. All these scenarios flawlessly navigated by her expert customer service. What a fantastic employee, very sweet too.
The service at this Stanton Optical is outstanding. They have been eager to assist and go beyond what you would expect on every visit. I do not recommend the Palm Beach Gardens Stanton Optical but this one is stellar. A special thank you to Devon for his time and patience in confirming the insurance.
What a beautiful store, with amazing people and a stellar service. I came in and Francesca greeted me with open arms ready to help. It was quite busy but Francesca helped 3 and 4 people all while making sure everyone was happy and being …
I just burned $678 by purchasing my eyeglasses at Stanton optical. It’s OK I didn’t need the money anyways. I should have known better after doing a “virtual eye exam.”
The deals they advertise is a hook and switch. The selection is small and plastic frames and lenses. The doctor and eye tests are virtual. They give designer glasses without the glasses case that are standard with all new eye glasses. Would not come back!
The staff here is pretty unprofessional in the fact that they sit around gossiping about what they did the night before instead of doing something useful like cleaning all these nasty glasses that everyone tries on.
Terrible! I am still waiting on a frame that’s under my warranty which I purchased on Dec 19th of 2022 and they said a couple of days and now I have to wait till the 17th almost a month they keep changing the estimated date😒 …
Kudos to Alyssa Sullivan! Not only is she knowledgeable she is also very professional. I was there the other day at opening. There were 8 customers total and Alyssa handled the pressure with aplomb.
Eva was fantastic! She was helpful in picking a pair of glasses that fit me well and was so quick! My glasses were ready in an hour while other places told me it would be 2 weeks. Everyone in the store was very helpful and friendly!
They took me as a walk in and helped decipher my insurance..within a few minutes I was having an exam..great experience.
Jessica at Stanton optical on Congress in Lake Worth is worth her weight in gold. I had some serious issues with glasses due to a new job I had just started. I was having some pretty serious anxiety and really needed all the help I could …
Alyssa was fantastic! She helped me find frames that were right for me, stayed late, and answered all my questions. Very personable!!!
Staff are very friendly and helpful. I couldn’t even decide what kind of frames I liked and they patiently held me figure out my style.
Despicable company! Booked an app. for Progressive glasses(2) plus eye exam inclusive $135.00. Drove 18 miles only to be told that this special is plastic lenses and the area to read with is so small that “most people complain and can’t use …
Tameisha and Chris were so helpful Saturday. Our appointment was at 1pm and when it was time for glasses, I was skeptical of the payment program. Tameisha helped me apply and although my one of my children glasses were not set to be ready …
Had an early appointment and was in and out within 30 minutes. Associate that helped me was Tamecia and she was amazing! Ordered two pairs of prescription glasses along with one pair of prescription sunglasses and saved a bunch! She was …
Very accommodating, professional and caring , I saw Maria ,Jessica and Gabriel trying to help us with the process , I was with my son and they couldn’t be more helpful, helping with the contact lenses process . VIP technicians . Kudos for that staff.
Absolutely the worst. No physical doctor in the store, everything is done by video. Had to wait 3 weeks for my first set of contacts and the prescription was so far off my vision was worse with them in. So I had to go back and get another …
Found a competative price online, from the appointment setting to the actual stepping in was A+ for me. The associate Christopher was also great. He was very professional and pretty much did all the work. Thank you again.
This place it’s terrable. I bought 2 glasses from them. Within one year they are broken. The manage Robert Gonza charge me money to order new glass frame. He told me once they received it, they will call me. But 3 weeks past, i never get …
Do NOT go to stanton optical. Not only did they mess up my prescription, my glasses frame legs were crooked. When I mentioned it to the girl that was helping me she didn’t take it back to fix them. I never wear my glasses cause every time I …
Just left Palm Springs location – first time patient/customer and they earned my business! Both Chris and Zaily were on top of their game. From the second I walked in the door (they were extremely busy) showed me the patience, time and …
Im convinced that this particular Stanton Optical is a heaven sent, The technician Dave was expedient in fixing my glasses & the customer service from him and the manager Robert were unmatched. Even though there was some trouble initially …
Ian, Jessica and Alyssa were so nice and very helpful! From helping me figure out my insurance to helping me pick out my frames. Their options helped me find frames I love! Very clean and nice store with great employees. Thank you!
Before coming here I had an appointment at eyeglass world highly do not recommend the kids in the front that check you in have one idea what they are doing …anyways, As soon as I walked in to Stanton optical I felt welcomed and was helped …
I just had a great experience at this location. They were fast, kind and professional. Christopher took his time and helped me find the best frames for me, he does a great job. This was my first time finding out I need glasses and they made it a good experience for me.
If I could give them a negative review I would. I went for contacts and did the $189 deal for a year worth of contacts. You don’t see a Dr. In person. I was giving the wrong prescription. I went back for another exam and I still can’t see …
Not too often do you have a GREAT CUSTOMER EXPERIENCE nowadays in retail businesses but Chris at this store was unreal. Walked in with glasses issue and he fixed it in minutes when I had already been in 2 different Optical stores and that …
Ian, the manager, and Jessica (“Jess”) at this Stanton Optical store sold me Varilux X, the top-end progressive lens, but the receipt indicated only “VAR” for Varilux. When I asked why it doesn’t specify Varilux “X”, they said that Stanton …
I have never been a fan of Stanton Optical. I had two bad experiences in the past. UNTIL… I went to the Lake Worth location. The wonderful people that work there are professional and in detail explaining everything. I never thought this …
Great service and very knowledgeable people! Ian is extremely knowledgeable and so good with customers. It’s not my first time in Stanton, but it’s my first time in this location. I drove past my usual Stanton Optical in Boca since I heard …
I went to Stanton on Saturday and I had a wonderful experience. I only went for contacts but ended up getting two lovely pairs of glasses which they made that same day…that was a blessing. I was not expecting the test to be virtual but …