Terrible customer service, inept in following through in what they say they will do. Been waiting for a receipt copy for over a week and not one single customer service representative can agree on the same answer!!
The Corporate Office has some rude Customer Service they don’t have any communication skills whatsoever this is one company I don’t want to do Business . And they need to stop sending me Emails.
Had to call the store, headquarters, HP and no one can help me with a defective computer I bought 6 months ago.Not a lot of support they just sell them with no customer service
I JUST LEFT YOUR STORE IN SEDONA, AZ: NICE PEOPLE, LOUSY COMPANY. I LOOKED UP YPUR STOCK (SPLS) ON MY SCHWAB ACCOUNT AND WAS NOT SURPRISED TO SEE THAT YOUR STOCK PRICE WAS JUST SLIGHTLY HIGHER THAN ITS YEARLY LOW. …
I had a problem with a rebate so I contacted the corporate office. Barbara @ the office of the president of Staples rectified the problem immediately and professionally.
I bought a router at the Tilton NH store and had connection issues , the store manager Chris came out to help with the hook up. Chris you went above and beyond . Thank You !
I need you to send me a paper catalog and also can you please tell me why I can’t get any of the items in your store and I don’t want to go to office max or office depot, but they have want I want but I don’t want to buy a case of the item I am looking at your store for.
I was in staples mount sinai ny nessconset hwy .i needed help for my daughter and we werent computer literate the manager will was super helpful and extremely knowledgeable helped us scan and fix what we needed from a pdf file and we also learned alot from him i will recommend this staples to all thank you will
John Riccio at Killingly Commons Store #1545 is a horrible manager. -.- This rude obnoxious twerp should not be anywhere near Customer Service. Avoid at all costs!
I FEEL YOU PEOPLE ARE TERRIBLE — THERE WAS AN EPSOM PRINTER, MODEL WF2630 FOR THE PRICE OF $69.95 IN YOUR WEEKLY FLYER. I HAVE BEEN TRYING TO ORDER THIS PRINTER FOR THE PAST 3 DAYS AND NOW THEY TELL ME THE CREDIT IS ONLY GOOD WHILE IT …
I sent an email order for prints. When I went to pick up my order I was told they no longer use the email for orders. However, after submitting the email I got a confirmation that my order was received and if the store had any questions they would contact me. Ridiculous
I have signed and resigned a few times and the same issue arises cant find account,I need to consider another source for supplies and by all means *keep your receipts* this company will leave you high&dry with no coverage of insurance,if you purchase at time of buying whatever item.
I called the feasterville, PA store and was told if i can’t make it into the store by 3pm they can not do my order as they have no one there at night time…..very unprofessional …i used to be a Lead Specialist for the copy/print center …
I went into and walked around your Middletown store… I saw one hand sanitizer with one employee the others did not not have them…. people were allowed to freely shop and touch everything no sanitizing surfaces were going…. and I …
On line order, got the order #, all set. Waiting….. no product, no printer.
Order was canceled, no notification, no reason (other than out of stock)
IF ITS OUT OF STOCK, DONT SELL IT! TELL THE CUSTOMER!
This store’s tech services are great! Also, went there for a new chair for my office…got a new chair for about 100 bucks and it is OUTSTANDING. Good on the back, comfortable and durable. I go here all the time for stuff!
I spoke to customer service about a printer I wanted and all my questions were answered. I ordered it online and picked it up at my local store with no issues. Happy with the one-hour pick up option.
Long time customer – tried to use a coupon I received in the mail and was told I couldn’t because it was for “retail customers”(???) only. First, what the heck is that? Second, why did I receive said coupon if I couldn’t use it?? Do they …
The Staples store in Riverbank, Ca. Has horrible customer service……I have walked out of the store on numerous occasions. You can wander around the store for 15-20 minutes and NO associate will offer assistance. After awhile it becomes a …
Recently it was discovered that the Staples PUSH it Forward contest is limiting Small Business if it has anything to do with firearms. I have to ask why are you discriminating against a Gun Smith Business? I would like to ask you to …
Every employee in your Hackensack, NJ store should be immediately terminated. They stood by and watched an elderly woman being thrown to the ground and then had the audacity to leave her there and not help her up. Shame on you! Shame on all of you.
Coney island Ave , Brooklyn. Horrible customer service
Saw a woman get yelled at because she didn’t have a mask, she h toldatold themmthem politely that she had a medical condition. She stood alone at the copier. …
Literally no one in the store and printing staff just standing around but they insisted i go online to put in my printing copies. If you are totally self serve why do you need staff that are of no help to stand around only then to have them …
I placed an online order for some K-Cup coffee pods, They CHARGED MY VISA, E-MAILED me MY RECEPT AND CONFORMATION NUMBER ETC. Then after rushing to the store to pick it up before they closed. After waiting in line for a few minutes I was …
On September 2..I faxed 17 pages @ 1.69 per page and it cost me $29.27. I called Corporate office and they told me it’s just how it is priced. Shame
me on me for paying for it. But shame on them for robbing consumers! Oh by the way purchased other items….. they never put them in the bag.😞 …
How do you stay in busines? I’ve never experienced a more poorly run, kept, & managed establishment. I’ve never been so incensed in all my life. I will never shop at Staples again and I will tell anyone who will listen to never shop there again!
I didn’t like there store or people in the Ontario Oregon store at all. I had ordered something’s from the store and they said it would be here Tuesday. I still haven’t seen it and its been almost a month. I have called and called and …
I HAD PROVIDED 2 COLOR COPY FOR A FOLDED CARD TO CORPORATE STAPLES FOR A PROJECT… RONDA – APPEARED TO BE THE COORDINATOR. HER RESPONSE ON PAPER STOCK WAS VERY SLOW, I HAD TO MAKE REPEATED INQUIRIES. MY ORDER REQUEST WAS FOR 100 CARDS AND …
Staples REFUSES to stop spamming my email. I received ten spam emails today, right yesterday.. you can’t unsubscribe from them! I’ve written emails asking for them to stop, I’ve chatted with their customer service asking to stop them, and now I’m looking for corporate numbers and filing a complaint with the better business bureau.
I have tried to get my rebate two times and apparently Staples does not want to give them. I have the receipt and the rebate number. They cannot find the information. Typical Staples way of doing business.
Wow, I was surprised at the amount of negative comments for such a large company. Unfortunately when they purchased Quill, they didn’t learn from the great service I have had for years from Quill. We have stopped using Staples as they …
Item: IM11G8834 Model: BX80662G4500 says it had 4 threads but my bios says it does not have hyper threading technology so that leads me to believe that I was led astray by false advertising. These lies are the reason I am not playing …
I wanted to just bubble wrap. The sign said buy two get one free. They only had two of the large size bubbles. So, I thought sure I can get one roll of small size, they cost less but that’s all right. I get to the register “no ma’am you …
When I asked customer service to remove 3 names from our account because they have not worked here in many years, I was told this could not be done. And to add insult to injury, this took an enormous amount of time waiting and being put on …
Why does EVERY transaction with this train wreck of an organization amount to twenty minutes on hold, followed by a monolog, yes, monolog, as the red smock on the other end knows absolutely NOTH-ING, followed by a promise for a call back …
The store in Manchester NH, is in desperate need of professional customer service and diversity training. The copy center at this location are very rude, unprofessional and actually follow people out to the parking lot to insult …
The link doesn’t work. The service was lousy, I bought an office chair and it make a clicking noise when I sit on it and when I get up, it’s so annoying, I call customer service and ask if they can help, they siad the return or exchange …
Woburn MA store Issues at least three times a week! On 1-21-2015! Completely out of individual 8.5 x 11 lined notepads! How does an office supply store run out of lined notepads? Blonde at register at 4 pm began to ring me up when a …
I just watched a gentleman try to copy off military information and bumper stickers for a holiday parade in association with a museum he is a part of. This video is trending on face book at this time, and FYI, I will not ever step foot in …
Staples has decided to hijack part of my day every single time I call to do business with them. When you call, you are FORCED to listen to their commercials not once but twice! First when the line is answered and again when I press the …
The Staples located at 7933 Annapolis Road. New Carrolton, MD 20706 has a failing copy and print center. It appears that Staples isn’t interested in quality and speedy services. Go to the store and try to get a one-page copying done! You’ll …
I went to mail back a package from Amazon. A girl named Corinna from El Centro store # 1421 helped me. This young lady went way out of here way to help me. I was having trouble getting the Amazon shipping label and she helped me do it. …
Worst company I have ever worked with and never ever will again. After being on the phone for 2 hours trying to get my tax exempt to work I asked for a supervisor. Dustin the supervisor hung up on me. The one man who put order through said my tax exempt was in effect. I got my email and it was not.
Bruce LeBlanc who makes the Executive decisions at Corporate is well aware of the fraud their store associates do and will let you get ripped off. Never buy the total support from Staples for your laptop, they will lie and say it needs a …
As much as I love Staples, I am disgusted with headquarters in MA. They are closing the Southbury, CT store. The manager states that they lost their lease but headquarters states that it was a decision made by the executives of Staples. …
Today I went to Staples in Bloomington MN, I wanted to buy two items and the manager was extremely rude I toll him to stop to be so rude to me. Or I will call the police, he said to me that he was calling the Police, I wait for one hour. …
about 3months ago , i saw their add for8 reams of copier paper for like 26 bucks.so i ordered 1. when i checked on shipping, they said package was lost during transit. i have received no paper or refund.
A good friend of mine was contacted for a job at New Milford , CT store. One of the managers left a message to call him. So my friend calls the next day was told that manager wasn’t in. He’ll be in later in the day. So my friend left …
I will never purchase anything from Staples again. What’s the point having tracking and time for delivery when it never shows. Called twice and was told something different. Really!!!
You take my money and I get no product!
Your Geneva NY location is having serious issues with their print service and customer service. Your management staff is not responsive. Several times our company has ordered prints submitted online over the past few weeks. Each time our …
There is no customer service at the Hyannis store. Attempted to return a duplicate purchase. The clerk looked up the sale; found it; then said he’d need manager’s approval to give us a credit or exchange for an item at same price. The …
Today 4th July 2017. I came to the Staples, the one in Gainesville, VA. @ 4:00pm try to have 2 copies of my son diploma. In front of me is a customer which is the clerk working with their order. After waiting about 15 minutes, the clerk …
Just went to staples on Coney Island ave , have been buying there for years doing all business transactions and charity buying only to be told I could not use the restroom it’s “Malfunction “ And I know He is lying. Besides being a …
This is the third time that I have seen an item for sale and then be required to spend more money buying something I did not need just to “get the reward.” You advertise a Toshiba Satellite o the Internet for $399.99 discounted from …
Since December 2014 I’ve been contacting Customer Service to get my $20 coupon for recycled cartridges. On 3/3/2015 I thought I had a break through… “Buffy” found my receipt and my $20 was in the mail. On 3/19/2015 , I contacted Customer …
We’ve been a business customer of Staples for years. I bought a labeler for $40 that had a $30 rebate stated on their site. We already had a labeler, but the deal to too good to resist. Even though this was fully advertised and the rebate …
Two film area employees were not thrilled to assist in my tech difficulties.every time I asked about a Amazon return label it was like pulling teeth.they made me buy a 10.00 box to resolve the product. I will share my disappointment with many others including amazon
Steve the Assistant Manager at your Clarksville Indiana store is worthless. I called with a complaint about a filing cabinet we purchased from Staples in June. We have had nothing but issues with the filing cabinet and his only response …
In the past I have purchased a ton of ink for printers; I have purchased 2 desktops and one laptop and two all-in-one printers from Staples. The printer I purchased was 7 days ago. I was to save an extra $ 50.00 for getting their credit …
I purchased a new router on 10/15/18. When I opened the box I found a broken old router in the box with a Torn strip on the back of the router, which had not been opened until the 22nd of oct. I tried to return it in the 24th and was …
I am very disappointed with Staples and WILL NEVER shop here again for anything big or small. They have lying and cheating people who work for them. I bought a computer back in 2013 with an extended warranty and all. Now that I need tech …
I went into the Smithfield RI store and faxed over one sheet of paper. The receipt I got stated $1.81 which I used my debit card. This happen on Nov 11. That night I went online to check my bank account and found that Staples charged me …
137 on a Sunday afternoon, we are inside the store shopping and ask for Assistance. They told us they couldn’t help us they were closing the store early in early checking out the people who are purchasing something right now. Send us out …
Horrible company to order online. Do yourself a favor and stay far, far away! If not, you have been warned. Customer service is overseas with people that barely speak English. Three different people put me on hold and never came back on …
Staples charges a premium rate for on demand printing, even when the store is empty. I took this up with the manager who explained this priority rate surcharge is necessary for bumping orders ahead of others. There was no one in the store …
I am sad to say, I just got the worst customer service I have ever gotten in the Staples store. I was told I could have my items runoff today, or tomorrow by the young lady. I told her I will just get them tomorrow. She said well you have …
Placed an order and then tried to recover my account info online, chat rep refused to assist in recovering my account and also to cancel the order, had a supervisor call on the phone and she also refused to recover account info or cancel …
Went in to buy some ink for my printer. They were all out. The signs over the ink stated guaranteed in stock or $10 off and free shipping. Asked the store manager about the guarantee and for a rain check or voucher to show that it was out …
I ordered a chair mat to be delivered to my home. First order was taken including credit card info. Completed order. Then informed item was not in stock. I then ordered offering to pick it up in Staples store in State College, PA. Staples …
THIS REALLY HAPPENED! I made the mistake of buying a new Dell XPS 13 9360 laptop from Staples. When I began to set it up the problems started. I am very computer savvy but 4 hours later I checked in on Dells support page, put in the …
I’m switching office supply stores. Staples will not give you a “valid” receipt at the register for use in the event you need to return something. You need to go into your email, find it, and print it out wasting paper and TIME! May be fine for others, but not for me.
Staples will not exchange a toner (that they sell in store) because I do t have a receipt. This is bad business practice. If a person buys a product they should be able to return it!! Staples Kearney Mesa SUCKS!!!!!! I will go elsewhere for my office supplies from this point on!
Tried to order items on line for store pick up in Yonkers, NY. After an hour I received an alert that my items weren’t available in that store. I called customer service only to find out that no store carried my items and can be sent to a …
I wanted to thank Staples Corporate for allowing the free drive thru covid testing at your facility!! It is a perfect spot with plenty of room! I just returned from being tested today and from arrival to end of test I was done in 30 …
I have always purchased all my office supply needs from Staples starting in the late 1970’s. I own one business and help manage another. I sent an employee over with the defective cartridge and the original sales receipt too, to their San …
I recently visited the Staples on Skibo Road in Fayetteville NC. I am a Staples reward member and have been for several years. My experience today was uncalled for. My complaint is I mistakenly did not pick up one of my redeemable …
If I could do 0 stars I would. Shipping is awful and customer service is even worse. I see why the stores are absent of people. Maybe if the call centers are somewhere besides India or Pakistan you could understand them and they would be …
We ordered a laptop on Dec 1 for the cyber Monday sale, it is now Thursday Dec 5 and we are just finding out that the order was never placed. We are now being told that there were no more available even though we received a confirmation …
Very disappointed that we ordered a toner and they sent the wrong one even though the invoice had the correct item. It was returned/picked up today and a new one was delivered….again the same WRONG one! I called to have it fixed once …
I will not be making any further purchases from Staples. They rip you off by charging you 3 times for the same product. It was due to they use a cheap unknown delivery service called Watco. First time no delivery was due to danger to the …
Well, they were doing a great job with their inventory. However, the last two items I purchased ended with a pre authorization on my card and an email saying the items weren’t in stock. This happened twice on two different occasions. My …
I have had the most helpful Tech Service at the Staples Altoona, PA store.
Staples is lucky to have SAM as a Tech Service Associate at our location. He has helped me for the last few months and I am so grateful for his kindness, …
I will never buy anything from Staples again. Their delivery service is the WORST I have ever seen!!!!! We were getting a desk delivered. After missing a days work for the delivery, they never showed up. Got an email the next morning that …
Ordered a projector online because staples was the best price. A couple days later I looked for tracking info only to discover the order was cancelled. Staples did not contact me to tell me it was cancelled. I had to look online to find …
I placed an order On Monday, October 25th for a printer. It was to be delivered on Wednesday, October 27th. It did not arrive. When I tried to track it there was no current information for the tracking number. I called Staples and they …
On Tuesday 2/22/22, while discussing a purchase of a new computer with Computer Tech Maksim, he became irate, and started banging his hand on one of the nearby display shelves. He did this to emphasize his point, but to also in an attempt …
Ordered a product online. Needed to return it. Could not get the order picked up. When I finally spoke to someone, they finally sent me a shipping label. Now, they have confirmed they have the item, cant get a refund. What the heck? …
NEVER BUY ANYTHING FROM THEM! After purchasing a desktop and their “protection plan” I had an issue where I mailed the desktop to Asurion, once they received it on January 18th, they promised a 2 day turnaround or my money back for the …
I purchased a La Z Boy office chair three weeks ago. I paid $60 to have someone professionally put the chair together. I called staples and was told I only have 14 days return the chair. The chair has scratches all over the arms and the …
Staples Webster!! Amanda, Brian and Rowena are the 3 best, friendly,knowlegable team Staples has!! Thank you for the last 3 yrs always there for our family!!
I placed an order for my work on August 6. After 3 days of delivery delays, I chatted with a rep who promised my delivery would be delivered the following day. No luck. After 2 more days, I chatted with another rep, who cancelled the …
Customer service is none with people that barely speak English.The Milford CT store is a complete joke. I went in to buy a computer and the manger went out back to get the guy from his cigarette break to get me help. The guy come in smelling like smoke and tells me he has only been there 5 days and don’t know much!!!
I work at a car dealership that makes frequent orders with Staples. We don’t usually have any problems with whoever is delivering our orders. They are usually very polite and know where to go to drop off the order. However, for today’s …
Jose has a wonderful store, which I not only faxed to this corporate office but sent a certified letter recommending Rose Persaud. Who has been wonderful with Amazon Deliveries to sourcing new computer backups, cellphone battery storage, …
I visited the Staples store in Apple Valley, Minnesota today. I had ordered three of the wrong print cartridges for my printer. Chris went above and beyond in finding the correct cartridges and exchanging them for me. He was friendly and …
FILTHY BATHROOM. No running water and no latches on any of the 3 stalls, none! A latch on the door to assure only one person can in because there’s no latches. And the floor was so filthy and covered with mold and dirt. The bowls were …
I went to the upland, Ca store. I asked the mge if they had my ink which the shelf was empty of. It was for a court appearance the next morning. He insisted I needed a different cartridge. Late in the eve I tried changing the cartridge and …
I went to the Staples Store in Rogers, AR. I called before I went and the persons I spoke to on the phone assured me that if I placed an order before 2pm, I could get my order the same day. I was printing for my husband’s retirement party, …
During this holiday season, I ordered new business cards for my company at the Staples Kenwood, Ohio. I had called several other similiar stores and they were not able to provide service for several weeks and Kenwood turned the order …
Absolute worst experience from the print shop in Williamsburg. The lady that was working Did Not want to help. She had no interest in helping me find a solution. When I asked to speak with the manager, she was upset. She guaranteed told the …
I recently made a purchase at the Clinton, Md. Staples of $200 in Uber card.The cards were for a senior group. After getting home and trying to use one for a senior, it was denied.I pulled out the rest of the cards to realize I was only …
(Translated by Google) products are great
(Original)
Los productos son geniales
Place for expertise
terrible customer service
Busy place
Bridgehampton store pathetic
The food is delicious!
Its a busy place.
Long rime to answer long time to answer problem
Staples Sucks…Now that was Easy.!!
uselesd
Beautiful view, easy to get there
Website is absolutely unusable and very slow.
Smoking free private road… kinda good.scenic!!
Every small item; such as pens and markers, is encased in hard plastic. Terrible!!
I love this place. It’s my Zen garden
Beautiful Building and campus filled with great people
Not sure if staffers should be talking to guest about politics, but my views were different and I was offended.
Corp office wont help. I complained about not getting help at the store level. No help at corp level either.
Terrible customer service, inept in following through in what they say they will do. Been waiting for a receipt copy for over a week and not one single customer service representative can agree on the same answer!!
The Corporate Office has some rude Customer Service they don’t have any communication skills whatsoever this is one company I don’t want to do Business . And they need to stop sending me Emails.
UPS drop box is useful. 6.30pm pickup.
Staples in Guntersville,Al are one of the most racist places I have ever experienced.Staples cooperate should send in an impersonator.
An excellent place to work. Or get lost .
They are not enforcing mandated mask requirement, the last 2 times in there in past week there have been individuals with no mask on.
Had to call the store, headquarters, HP and no one can help me with a defective computer I bought 6 months ago.Not a lot of support they just sell them with no customer service
I JUST LEFT YOUR STORE IN SEDONA, AZ: NICE PEOPLE, LOUSY COMPANY. I LOOKED UP YPUR STOCK (SPLS) ON MY SCHWAB ACCOUNT AND WAS NOT SURPRISED TO SEE THAT YOUR STOCK PRICE WAS JUST SLIGHTLY HIGHER THAN ITS YEARLY LOW. …
🤔 Christian, Hindu, Muslim, rastafarian, and buddist
Take care take care have a nice day for the kids for their concentration …
I had a problem with a rebate so I contacted the corporate office. Barbara @ the office of the president of Staples rectified the problem immediately and professionally.
They refused to take back a defective calculator because the 2 week exchange period had expired. I had the calculator 1 month.
I bought a router at the Tilton NH store and had connection issues , the store manager Chris came out to help with the hook up. Chris you went above and beyond . Thank You !
I need you to send me a paper catalog and also can you please tell me why I can’t get any of the items in your store and I don’t want to go to office max or office depot, but they have want I want but I don’t want to buy a case of the item I am looking at your store for.
I was in staples mount sinai ny nessconset hwy .i needed help for my daughter and we werent computer literate the manager will was super helpful and extremely knowledgeable helped us scan and fix what we needed from a pdf file and we also learned alot from him i will recommend this staples to all thank you will
John Riccio at Killingly Commons Store #1545 is a horrible manager. -.- This rude obnoxious twerp should not be anywhere near Customer Service. Avoid at all costs!
I FEEL YOU PEOPLE ARE TERRIBLE — THERE WAS AN EPSOM PRINTER, MODEL WF2630 FOR THE PRICE OF $69.95 IN YOUR WEEKLY FLYER. I HAVE BEEN TRYING TO ORDER THIS PRINTER FOR THE PAST 3 DAYS AND NOW THEY TELL ME THE CREDIT IS ONLY GOOD WHILE IT …
I sent an email order for prints. When I went to pick up my order I was told they no longer use the email for orders. However, after submitting the email I got a confirmation that my order was received and if the store had any questions they would contact me. Ridiculous
I have signed and resigned a few times and the same issue arises cant find account,I need to consider another source for supplies and by all means *keep your receipts* this company will leave you high&dry with no coverage of insurance,if you purchase at time of buying whatever item.
I tried to get 3 recycling ink cartridges rebates. It was denied. I was informed that I need to expend $35 every 3 months !! Disappointed !!
I called the feasterville, PA store and was told if i can’t make it into the store by 3pm they can not do my order as they have no one there at night time…..very unprofessional …i used to be a Lead Specialist for the copy/print center …
I went into and walked around your Middletown store… I saw one hand sanitizer with one employee the others did not not have them…. people were allowed to freely shop and touch everything no sanitizing surfaces were going…. and I …
On line order, got the order #, all set. Waiting….. no product, no printer.
Order was canceled, no notification, no reason (other than out of stock)
IF ITS OUT OF STOCK, DONT SELL IT! TELL THE CUSTOMER!
Says online that the Milford ct store opens at 8 am. I get to the store at 830 am and it doesn’t open till 9am.
This store’s tech services are great! Also, went there for a new chair for my office…got a new chair for about 100 bucks and it is OUTSTANDING. Good on the back, comfortable and durable. I go here all the time for stuff!
horrible customer service with manger Jeff in wyomissing, pa
I spoke to customer service about a printer I wanted and all my questions were answered. I ordered it online and picked it up at my local store with no issues. Happy with the one-hour pick up option.
Long time customer – tried to use a coupon I received in the mail and was told I couldn’t because it was for “retail customers”(???) only. First, what the heck is that? Second, why did I receive said coupon if I couldn’t use it?? Do they …
The Staples store in Riverbank, Ca. Has horrible customer service……I have walked out of the store on numerous occasions. You can wander around the store for 15-20 minutes and NO associate will offer assistance. After awhile it becomes a …
Recently it was discovered that the Staples PUSH it Forward contest is limiting Small Business if it has anything to do with firearms. I have to ask why are you discriminating against a Gun Smith Business? I would like to ask you to …
Every employee in your Hackensack, NJ store should be immediately terminated. They stood by and watched an elderly woman being thrown to the ground and then had the audacity to leave her there and not help her up. Shame on you! Shame on all of you.
Coney island Ave , Brooklyn. Horrible customer service
Saw a woman get yelled at because she didn’t have a mask, she h toldatold themmthem politely that she had a medical condition. She stood alone at the copier. …
Literally no one in the store and printing staff just standing around but they insisted i go online to put in my printing copies. If you are totally self serve why do you need staff that are of no help to stand around only then to have them …
I placed an online order for some K-Cup coffee pods, They CHARGED MY VISA, E-MAILED me MY RECEPT AND CONFORMATION NUMBER ETC. Then after rushing to the store to pick it up before they closed. After waiting in line for a few minutes I was …
On September 2..I faxed 17 pages @ 1.69 per page and it cost me $29.27. I called Corporate office and they told me it’s just how it is priced. Shame
me on me for paying for it. But shame on them for robbing consumers! Oh by the way purchased other items….. they never put them in the bag.😞 …
How do you stay in busines? I’ve never experienced a more poorly run, kept, & managed establishment. I’ve never been so incensed in all my life. I will never shop at Staples again and I will tell anyone who will listen to never shop there again!
I didn’t like there store or people in the Ontario Oregon store at all. I had ordered something’s from the store and they said it would be here Tuesday. I still haven’t seen it and its been almost a month. I have called and called and …
Beautiful building, the interior has been redecorated and is a major improvement.
I HAD PROVIDED 2 COLOR COPY FOR A FOLDED CARD TO CORPORATE STAPLES FOR A PROJECT… RONDA – APPEARED TO BE THE COORDINATOR. HER RESPONSE ON PAPER STOCK WAS VERY SLOW, I HAD TO MAKE REPEATED INQUIRIES. MY ORDER REQUEST WAS FOR 100 CARDS AND …
Staples REFUSES to stop spamming my email. I received ten spam emails today, right yesterday.. you can’t unsubscribe from them! I’ve written emails asking for them to stop, I’ve chatted with their customer service asking to stop them, and now I’m looking for corporate numbers and filing a complaint with the better business bureau.
I have tried to get my rebate two times and apparently Staples does not want to give them. I have the receipt and the rebate number. They cannot find the information. Typical Staples way of doing business.
Wow, I was surprised at the amount of negative comments for such a large company. Unfortunately when they purchased Quill, they didn’t learn from the great service I have had for years from Quill. We have stopped using Staples as they …
Item: IM11G8834 Model: BX80662G4500 says it had 4 threads but my bios says it does not have hyper threading technology so that leads me to believe that I was led astray by false advertising. These lies are the reason I am not playing …
I wanted to just bubble wrap. The sign said buy two get one free. They only had two of the large size bubbles. So, I thought sure I can get one roll of small size, they cost less but that’s all right. I get to the register “no ma’am you …
When I asked customer service to remove 3 names from our account because they have not worked here in many years, I was told this could not be done. And to add insult to injury, this took an enormous amount of time waiting and being put on …
Why does EVERY transaction with this train wreck of an organization amount to twenty minutes on hold, followed by a monolog, yes, monolog, as the red smock on the other end knows absolutely NOTH-ING, followed by a promise for a call back …
The store in Manchester NH, is in desperate need of professional customer service and diversity training. The copy center at this location are very rude, unprofessional and actually follow people out to the parking lot to insult …
The link doesn’t work. The service was lousy, I bought an office chair and it make a clicking noise when I sit on it and when I get up, it’s so annoying, I call customer service and ask if they can help, they siad the return or exchange …
Woburn MA store Issues at least three times a week! On 1-21-2015! Completely out of individual 8.5 x 11 lined notepads! How does an office supply store run out of lined notepads? Blonde at register at 4 pm began to ring me up when a …
To Whom It May Concern, I would like to commend the hard work of …
I just watched a gentleman try to copy off military information and bumper stickers for a holiday parade in association with a museum he is a part of. This video is trending on face book at this time, and FYI, I will not ever step foot in …
Staples has decided to hijack part of my day every single time I call to do business with them. When you call, you are FORCED to listen to their commercials not once but twice! First when the line is answered and again when I press the …
The Staples located at 7933 Annapolis Road. New Carrolton, MD 20706 has a failing copy and print center. It appears that Staples isn’t interested in quality and speedy services. Go to the store and try to get a one-page copying done! You’ll …
I went to mail back a package from Amazon. A girl named Corinna from El Centro store # 1421 helped me. This young lady went way out of here way to help me. I was having trouble getting the Amazon shipping label and she helped me do it. …
Worst company I have ever worked with and never ever will again. After being on the phone for 2 hours trying to get my tax exempt to work I asked for a supervisor. Dustin the supervisor hung up on me. The one man who put order through said my tax exempt was in effect. I got my email and it was not.
Bruce LeBlanc who makes the Executive decisions at Corporate is well aware of the fraud their store associates do and will let you get ripped off. Never buy the total support from Staples for your laptop, they will lie and say it needs a …
As much as I love Staples, I am disgusted with headquarters in MA. They are closing the Southbury, CT store. The manager states that they lost their lease but headquarters states that it was a decision made by the executives of Staples. …
Today I went to Staples in Bloomington MN, I wanted to buy two items and the manager was extremely rude I toll him to stop to be so rude to me. Or I will call the police, he said to me that he was calling the Police, I wait for one hour. …
I went to the store on 500 8th Ave in NYC
I had the best service Seth help calm me down i was. Not familiar with how to print and he showed me. …
about 3months ago , i saw their add for8 reams of copier paper for like 26 bucks.so i ordered 1. when i checked on shipping, they said package was lost during transit. i have received no paper or refund.
A good friend of mine was contacted for a job at New Milford , CT store. One of the managers left a message to call him. So my friend calls the next day was told that manager wasn’t in. He’ll be in later in the day. So my friend left …
Staples.com canceled our order without notice while they held money for reasons they “could not explain” via support. In store experience was great.
Staples never fails to not screw up printing order
Go to store manager and they tell you they will be right with you only to leave. …
I will never purchase anything from Staples again. What’s the point having tracking and time for delivery when it never shows. Called twice and was told something different. Really!!!
You take my money and I get no product!
Your Geneva NY location is having serious issues with their print service and customer service. Your management staff is not responsive. Several times our company has ordered prints submitted online over the past few weeks. Each time our …
There is no customer service at the Hyannis store. Attempted to return a duplicate purchase. The clerk looked up the sale; found it; then said he’d need manager’s approval to give us a credit or exchange for an item at same price. The …
Today 4th July 2017. I came to the Staples, the one in Gainesville, VA. @ 4:00pm try to have 2 copies of my son diploma. In front of me is a customer which is the clerk working with their order. After waiting about 15 minutes, the clerk …
Just went to staples on Coney Island ave , have been buying there for years doing all business transactions and charity buying only to be told I could not use the restroom it’s “Malfunction “ And I know He is lying. Besides being a …
This is the third time that I have seen an item for sale and then be required to spend more money buying something I did not need just to “get the reward.” You advertise a Toshiba Satellite o the Internet for $399.99 discounted from …
Since December 2014 I’ve been contacting Customer Service to get my $20 coupon for recycled cartridges. On 3/3/2015 I thought I had a break through… “Buffy” found my receipt and my $20 was in the mail. On 3/19/2015 , I contacted Customer …
We’ve been a business customer of Staples for years. I bought a labeler for $40 that had a $30 rebate stated on their site. We already had a labeler, but the deal to too good to resist. Even though this was fully advertised and the rebate …
Two film area employees were not thrilled to assist in my tech difficulties.every time I asked about a Amazon return label it was like pulling teeth.they made me buy a 10.00 box to resolve the product. I will share my disappointment with many others including amazon
Tried to design and order contracts. I tried through email and phone call.
No one in this company seems to follow through.
They don’t call back. …
Steve the Assistant Manager at your Clarksville Indiana store is worthless. I called with a complaint about a filing cabinet we purchased from Staples in June. We have had nothing but issues with the filing cabinet and his only response …
Staples customer service at the stores must be taking classes from the same corporate video. …
In the past I have purchased a ton of ink for printers; I have purchased 2 desktops and one laptop and two all-in-one printers from Staples. The printer I purchased was 7 days ago. I was to save an extra $ 50.00 for getting their credit …
I purchased a new router on 10/15/18. When I opened the box I found a broken old router in the box with a Torn strip on the back of the router, which had not been opened until the 22nd of oct. I tried to return it in the 24th and was …
I am very disappointed with Staples and WILL NEVER shop here again for anything big or small. They have lying and cheating people who work for them. I bought a computer back in 2013 with an extended warranty and all. Now that I need tech …
I went into the Smithfield RI store and faxed over one sheet of paper. The receipt I got stated $1.81 which I used my debit card. This happen on Nov 11. That night I went online to check my bank account and found that Staples charged me …
137 on a Sunday afternoon, we are inside the store shopping and ask for Assistance. They told us they couldn’t help us they were closing the store early in early checking out the people who are purchasing something right now. Send us out …
Horrible company to order online. Do yourself a favor and stay far, far away! If not, you have been warned. Customer service is overseas with people that barely speak English. Three different people put me on hold and never came back on …
Staples charges a premium rate for on demand printing, even when the store is empty. I took this up with the manager who explained this priority rate surcharge is necessary for bumping orders ahead of others. There was no one in the store …
I am sad to say, I just got the worst customer service I have ever gotten in the Staples store. I was told I could have my items runoff today, or tomorrow by the young lady. I told her I will just get them tomorrow. She said well you have …
Placed an order and then tried to recover my account info online, chat rep refused to assist in recovering my account and also to cancel the order, had a supervisor call on the phone and she also refused to recover account info or cancel …
Went in to buy some ink for my printer. They were all out. The signs over the ink stated guaranteed in stock or $10 off and free shipping. Asked the store manager about the guarantee and for a rain check or voucher to show that it was out …
I ordered a chair mat to be delivered to my home. First order was taken including credit card info. Completed order. Then informed item was not in stock. I then ordered offering to pick it up in Staples store in State College, PA. Staples …
THIS REALLY HAPPENED! I made the mistake of buying a new Dell XPS 13 9360 laptop from Staples. When I began to set it up the problems started. I am very computer savvy but 4 hours later I checked in on Dells support page, put in the …
I’m switching office supply stores. Staples will not give you a “valid” receipt at the register for use in the event you need to return something. You need to go into your email, find it, and print it out wasting paper and TIME! May be fine for others, but not for me.
Staples will not exchange a toner (that they sell in store) because I do t have a receipt. This is bad business practice. If a person buys a product they should be able to return it!! Staples Kearney Mesa SUCKS!!!!!! I will go elsewhere for my office supplies from this point on!
Tried to order items on line for store pick up in Yonkers, NY. After an hour I received an alert that my items weren’t available in that store. I called customer service only to find out that no store carried my items and can be sent to a …
I wanted to thank Staples Corporate for allowing the free drive thru covid testing at your facility!! It is a perfect spot with plenty of room! I just returned from being tested today and from arrival to end of test I was done in 30 …
I have always purchased all my office supply needs from Staples starting in the late 1970’s. I own one business and help manage another. I sent an employee over with the defective cartridge and the original sales receipt too, to their San …
I recently visited the Staples on Skibo Road in Fayetteville NC. I am a Staples reward member and have been for several years. My experience today was uncalled for. My complaint is I mistakenly did not pick up one of my redeemable …
If I could do 0 stars I would. Shipping is awful and customer service is even worse. I see why the stores are absent of people. Maybe if the call centers are somewhere besides India or Pakistan you could understand them and they would be …
We ordered a laptop on Dec 1 for the cyber Monday sale, it is now Thursday Dec 5 and we are just finding out that the order was never placed. We are now being told that there were no more available even though we received a confirmation …
Very disappointed that we ordered a toner and they sent the wrong one even though the invoice had the correct item. It was returned/picked up today and a new one was delivered….again the same WRONG one! I called to have it fixed once …
I will not be making any further purchases from Staples. They rip you off by charging you 3 times for the same product. It was due to they use a cheap unknown delivery service called Watco. First time no delivery was due to danger to the …
Well, they were doing a great job with their inventory. However, the last two items I purchased ended with a pre authorization on my card and an email saying the items weren’t in stock. This happened twice on two different occasions. My …
I have been a Staples customer and rewards member for more than 20 years.
I recently placed an order for the woolite silicone coated ironing mat, …
I have had the most helpful Tech Service at the Staples Altoona, PA store.
Staples is lucky to have SAM as a Tech Service Associate at our location. He has helped me for the last few months and I am so grateful for his kindness, …
I will never buy anything from Staples again. Their delivery service is the WORST I have ever seen!!!!! We were getting a desk delivered. After missing a days work for the delivery, they never showed up. Got an email the next morning that …
Ordered a projector online because staples was the best price. A couple days later I looked for tracking info only to discover the order was cancelled. Staples did not contact me to tell me it was cancelled. I had to look online to find …
I placed an order On Monday, October 25th for a printer. It was to be delivered on Wednesday, October 27th. It did not arrive. When I tried to track it there was no current information for the tracking number. I called Staples and they …
On Tuesday 2/22/22, while discussing a purchase of a new computer with Computer Tech Maksim, he became irate, and started banging his hand on one of the nearby display shelves. He did this to emphasize his point, but to also in an attempt …
Ordered a product online. Needed to return it. Could not get the order picked up. When I finally spoke to someone, they finally sent me a shipping label. Now, they have confirmed they have the item, cant get a refund. What the heck? …
NEVER BUY ANYTHING FROM THEM! After purchasing a desktop and their “protection plan” I had an issue where I mailed the desktop to Asurion, once they received it on January 18th, they promised a 2 day turnaround or my money back for the …
I purchased a La Z Boy office chair three weeks ago. I paid $60 to have someone professionally put the chair together. I called staples and was told I only have 14 days return the chair. The chair has scratches all over the arms and the …
Staples Webster!! Amanda, Brian and Rowena are the 3 best, friendly,knowlegable team Staples has!! Thank you for the last 3 yrs always there for our family!!
I placed an order for my work on August 6. After 3 days of delivery delays, I chatted with a rep who promised my delivery would be delivered the following day. No luck. After 2 more days, I chatted with another rep, who cancelled the …
Customer service is none with people that barely speak English.The Milford CT store is a complete joke. I went in to buy a computer and the manger went out back to get the guy from his cigarette break to get me help. The guy come in smelling like smoke and tells me he has only been there 5 days and don’t know much!!!
I work at a car dealership that makes frequent orders with Staples. We don’t usually have any problems with whoever is delivering our orders. They are usually very polite and know where to go to drop off the order. However, for today’s …
Jose has a wonderful store, which I not only faxed to this corporate office but sent a certified letter recommending Rose Persaud. Who has been wonderful with Amazon Deliveries to sourcing new computer backups, cellphone battery storage, …
I visited the Staples store in Apple Valley, Minnesota today. I had ordered three of the wrong print cartridges for my printer. Chris went above and beyond in finding the correct cartridges and exchanging them for me. He was friendly and …
FILTHY BATHROOM. No running water and no latches on any of the 3 stalls, none! A latch on the door to assure only one person can in because there’s no latches. And the floor was so filthy and covered with mold and dirt. The bowls were …
I went to the upland, Ca store. I asked the mge if they had my ink which the shelf was empty of. It was for a court appearance the next morning. He insisted I needed a different cartridge. Late in the eve I tried changing the cartridge and …
I went to the Staples Store in Rogers, AR. I called before I went and the persons I spoke to on the phone assured me that if I placed an order before 2pm, I could get my order the same day. I was printing for my husband’s retirement party, …
During this holiday season, I ordered new business cards for my company at the Staples Kenwood, Ohio. I had called several other similiar stores and they were not able to provide service for several weeks and Kenwood turned the order …
Absolute worst experience from the print shop in Williamsburg. The lady that was working Did Not want to help. She had no interest in helping me find a solution. When I asked to speak with the manager, she was upset. She guaranteed told the …
I recently made a purchase at the Clinton, Md. Staples of $200 in Uber card.The cards were for a senior group. After getting home and trying to use one for a senior, it was denied.I pulled out the rest of the cards to realize I was only …