There needs to be an option to put 0 stars to horrible companies. Been with this company for years, paid automatically
and no car accidents for years. Happen to get into a car accident in September …
This place sucks! Go some place else! Not worth the headache! You’ll get screwed! My claims been going on for 2 months and STILL NO status of what’s going on with my claim!
Worst Costumer Service and Management i have ever seen in the Insurance market David wish is a manager have a very rude attitude with clients and adjusters are so unreasonable they never call back even went you left several messages I personally DON’T RECOMMEND THIS INSURANCE….
Pls, pls dont have nothing to do with these Scammers! They need to run out of business and be Bankrupt. If I had done my home work my family would not be in this situation. They r the WORST
Absolutely terrible excuse for an insurance company will rob you at any chance they get customer service is terrible woman who answers the phone yells at you. Do not expect them to be professional. Please do not consider so this place can go out of business
Worst experience with an insurance company ever. Got in an accident that wasn’t my fault & they looked for every reason not to take care of their responsibility to their client….
I had an accident,. I called them to report a accident they told me they would call me and I never got a call back I’m still waiting for their response .THEY HAVE THE WORST COSTUMER SERVICE
Very long hold times. Not very good customer service to have someone holding for almost 30 minutes now. Why would anyone want to do business with a company like this????
This is a scam! They never respond to the phone. DONT GO THERE!!! All the stars are fake! Paid for something that will help you but not them. Report them as a fraud!
One of their clients crashed into me and they have not answered me and when they did left me on hold for about 1 hour and a half not even joking and then hung up
What a wonderful experience we had with Star Casualty. Nery was so helpful and very informative. I was very happy with my experience with this company.
One of their customers ran a stop sign and my work vehicle was damaged when we ran into him. I’ve called 4 days in a row now and no response from them.
I want to say the service is excellent, great team work, good leadership specially wanted to mention Nery J Nieto who is a very committed, resourceful and hard working member of this company.
Nery Nieto, Was here for trainining and she was great! super friendly, informative and proffessional. She cleared up a lot of confusion and taught me some great tatics that I will be sure to use.
Worst customer service I’ve ever received. I don’t write reviews but had to on this company because they are so disgusting awful. When you call to get in contact with someone, it rings for 15-30 minutes and then it hangs up on you! They do …
i have been trying to get in contact for a day and a half and no one answers so i call and chosen the option to open a new account and they answer with in 3 minutes and the person who answer say he was working from home and could NOT help me
After having a situation, I know in what kind of company I am insured.
I have read the previous review and I have passed through all of them, they do not answer the telephone, you communicate and they leave you on hold for an indefinite time until the telephone is hung up, you use emails and they never answer them.
This is the most unprofessional and hard to get in touch to company, this is another level ridiculous.
To file a claim I had to call several days in a row to see if I could get in …
Worst company ever please do not use this company they scam people out of money then do not cover them!! And this is the first time I have ever had a complaint about a business ever but I just wanna help others not get taken advantage of.
Had someone who was insured by Star Casualty rear-end my wife and have been calling and leaving messages with 2 different adjusters for 3 WEEKS with no response.
Spoke with Nery and she provided both fast and efficient customer service, alongside being extremely helpful and considerate with every need I inquired about. 10/10 would definitely recommend Star Casualty!
No one answer, does not even a way to leave a message, I am waiting for a claim for ever and to get worse they send me a list of charges like almost $200 for town a car for less then 3 miles. Don’t buy insurance from this company they are terrible
The star casualty team is always very responsive, very professional, and have some great value rates! Nery Nieto was very nice and attentive. I would recommend this company to anyone!
I have known Nery Nieto for 10 years. The programs and products offered by Star Casualty are of the highest caliber. The attention to detail, compassion given, knowledge and experience in the industry are unmatched. With Nery Nieto you are in very good, very competent hands.
This company is one of the worst you could ever find, even some the employees they don’t know how to talk to people, seems like they pick them off the streets. Even some people on the streets have more respect than these people 👎👎👎👎👎. One …
Horrible company. They never answer the phone . They tell u to leave a message and they will call u back weeks pass by and still no phone call back. They leave you on hold until the call drops from being on hold so long. Same with emails they never reply.
terrible place their client crashed into my car and ive been trying to get in contact with them for days and they wont even send the check to get my car fixed ive been without a car for almost a month because they refuse to pay and answer the phone
BEWARE!!! STAY FAR AWAY!!! This is the most unprofessional insurance co Ive ever spoken with. Their employees are unprofessional, uneducated and rude, rude, rude. They should not be dealing with the public. One of the managers supposedly …
I’m been waiting, for a check, have to wait for one month to received an adjustment and after I complained over here someone answer, finally… After many calls and no answer they told they going to send a check over 2 months ago, after a …
Disgusting experience multiple times the car I’m fixing is in the shop for months because of the insurances negligence in sending the proper information they are unresponsive and unhelpful and after 3 months of my car in the shop I just got …
By far the WORSE INSURANCE company I’ve dealt with! Lack of communication and they’ll get you with fees and late charges. No supervisor to speak with… BS.. the Reps are freaking morons who can barely speak any English. They’ll hang up on …
This insurance company is the worst company I’ve ever encountered . I got in a car accident in 2019 and I am still receiving fees from the tow company that they sent out to get my car even though they have full responsibility of the car . …
Worst customer service , stay far away!
I was promised 5 day rental fees if my car was evaluated as totaled and it was. My car’s estimated value was given $ 13.497.19 on their part, but will only be paying $10k ….. this is their evaluation too!
in order to get in touch with the insurance adjuster I had to send countless emails to the company email requesting to have him call me. When it came time for them to send me the check they stated that is was returned 3 times by the post …
Run as fast as you can!!! I have left my adjuster a message per day for the last week, and no call back. I guess it would be time for me to trade up by the time I get a call back about my repairs ..so if you have any other options for …
I would definitely recommend this company if you need insurance. Cori was very helpful and professional!!! I suffered a total loss which was extremely frustrating but she helped me with everything in a timely manner. Thank you Cori!
Exposure to several casualty and liability adjusters in the company yields quite a similar and unfortunate experience. Impudent and repugnant behavior that would simply not be tolerated elsewhere. Should you have a claim filed with them, my deepest condolences.
Absolute worst company ever. I filed a claim with this company. They never respond, never answer the phone. They have now tried to charge me 303.00 to have my car repair when the driver they insured was a fault. They are out to make money anyway they can. Avoid this company at all costs. Check out the reviews on BBB website.
Have waited over a month for an appraisal for a total loss vehicle than another 2 weeks for the estimate after I that waiting for payment which they’ve given me the wrong documents to sign 3 times. Plus the fact that they never answer their …
The professionalism and customer service is outstanding with Star. Their dedication to service and premium rates are excellent. My son has had them for years and saved a lot of money. We are truly grateful. Thank you.
I’ve never dealt with an accident claim before & I was a little worried because of the reviews I’ve previously read but my personal experience with this company has been absolutely amazing one of their policy holders hit my vehicle I called …
Horrible customer service
I had car accident and trying to call them but they keep transferring me from person to another with putting me on hold for hour. …
This is the worst company EVER! The adjuster does not answer phone calls or return them. They will leave you on hold for an hour just to hang up on you. They claim they don’t have an office where you can go to. Estrella isn’t any help they …
Star Casualty is by far the most competitive insurance company in the state of Florida. I love how convenient their services are and how attentive their customer service and agency support is. …
This is a edit of my original review . Everything was taken care of and done very professionally. It did take a lil longer than expected to get my vehicle but that’s was only because they noticed other problems From the accident . Could …
I really don’t know from where all this 5 star are coming from. I work as a paralegal and anytime I called adjusters from this company they never answer the phone neither they call back, specially Thais Burgos, then when she answers after several calls she hangs up the phone. Horrible Insurance to deal with.
Her client hits my car on the back. I call them their never pick up the phone. I need to fix my car. I stop working because of your crazy client. I gonna sue this crazy company. Believe it
Regarding the process, Thyrsa Valdes, as my agent involved, has been very helpful, and the flow of the information has been perfect. She called me back and sent emails all the time regarding my claim. I do recommend her because she is professional in her duties.
ZERO STARS. I would put ZERO or NEGATIVE stars if I could. Accident occurred a month ago and they haven’t sent the check. They called me ONCE and left a message then I called 20+ times and they never answered. Had to dial 4 for the …
Almost two weeks after making the claim, they assigned me a claim # and said they would speak within 48 hours, nor have I recycled any messages or calls from the adjuster Sergio Estrella and my car is still in pieces, it seems like a fraud that company nobody answers the phone
I wish there was a 0000 star that’s what they deserved. The worse unprofessional insurance in this planet. They never return calls , they always gonna return calls in 24 hours and 5 days went by never heard from nobody. Please don’t waste your time with the insurance they’re AWFUL 😣 …
Their client wrecked my car in May and Still have my car and won’t pay for repairs or give what’s it worth. The Adjuster is impossible to reach and the customer service line SUCKS!!! The refused to let me speak with a manager or supervisor alsp.
I don’t recommend this insurance. My car was hit weeks ago and the insurance not responses. You call to the company and always say same thing bla bla bla. The appraiser today no response . .nobody call me from insurance . Not recommended
I will be contacting Arizona Department of Insurance at this point. Valerie Gonzales, I hope at some point you can get your JOB done since it’s been 4 months!! Please save your time and if you have any more problems contact your states department of insurances! This insurance is just ridiculous at this point!! Horrible experience!!
After been working with this company for the last 9 years, I can assure that their customer service representatives are always willing to help us. Gretel, Nieves, Tere, Martha and Marielena always find the way to satisfy our needs. Special …
The worse insurance I was hit head on on November 11 2021 in 6 months later they want to started reaching out to see how’s my truck is to go get adjuster to come see my truck I had to fix it myself if I didn’t do that I won’t be able to get work I hope other people don’t have the same problem as I did
By far the worst ever. Got rear ended by one of their insured two weeks ago. I have yet to get my car fixed. They are the most unprofessional people I’ve ever seen. Every time I call , they either pick up and hang up immediately or they …
Since our common client crashed and had a total loss of her car on 06/04 we have been talking with Felipe Nunez, this adjuster quickly sent us the expert, he helped us channel the documentation, he answered every email and call quickly and …
Valerie Gonzales is such a bad adjuster! She never gets back to you when you call her all she does is send you to voicemail! Save your money please! They are such a horrible insurance place that gets nothing done!
One star is generous as I couldn’t post zero stars. The worst customer service that I have ever encountered. They do not answer the phone and they do not respond to messages. Claims are painfully drawn out to months before any resolution. Stay away from these people.
They have the worst and most unprofessional people working in that company! They are rude, it’s been a nightmare!!! Have my car in a workshop for over 4 months because they don’t respond, they don’t send their people to do the estimates …
This is the worst company. Their client hit my car and I cannot use it . I am a mother of 5 and a business owner. I tried calling them and was on hold for three hours they informed me someone would get in contact with me but they haven’t …
The lowest price with great quality in customer service. I was recommended to them by Estrella #268 and I appreciate how they do not rip me off like most insurance companies. They are fair.
You can’t get in touch with these people. My insurance company has been trying non-stop. I guess since their client was at fault, they won’t pick up the phone. I’m going to report them to the state insurance commission. It’s obviously a pattern by reading the reviews.
My first encounter was great. I was able to file my claim in a timely manner. But, the follow-up was non-existent, and calling the company phone is useless. They never answer. They don’t seem to respond until you directly call Nery, or file a complaint with the BBB or some other public inspector/enforcement agency.
This company is the worse the customer service number transfer you without listening to you. I want to speak to a supervisor in the claims department. If noone resolves my issue with the my car I’m going to report the company. Additionally, …
The worst insurance company I ever been with they don’t return phone call’s and they don’t follow up on claims I been waiting a week for a phone call and no response. I will NEVER REFER NOBODY EVER!!!
I had an accident at the beginning of August. Now is September 1st. And I haven’t heard from them at all since the day I reported the accident. My car total loss, my adjuster hasn’t reach out to me since he was assigned to my case (Alex …
I was warned that this is the worst insurance company to deal with! If you have been hit by a driver with this insurance, save yourself some time and a headache and go through your insurance. Let your insurance company come after Star …
Star Casualty Insurance was extremely professional and proactive in handling my families insurance claim. I am not a fan of having to deal with insurance companies & my experience with this company was so pleasant & efficient that I had to …
This is my first claim with this insurrance and i have to say is very disappointing how they treat their costumers. I have been calling my adjuster Maykel for one week, he never called me within the two business days. Every time i called …
The very worst company around!! I was involved in a hit and run accident where someone hit me and took off. We found the person that hit my car and their insurance company paid their portion of the claim. Star casualty refused to pay their …
Worst customer service ever. Not even my own policy. Got hit by someone that has this policy. Been leaving messages with Valery Gonzalez for a week now and she does not return calls. It’s impossible to talk to anyone, and when you …
Absolutely HORRIBLE experience. Judging by the reviews it seems I’m not the only one. I cancelled my policy with these people as of 4/25/2021 and have the Policy Release document noting this date as proof. Despite notifying their office …
There isn’t enough stars to give to my agent Corinne Areces (Miami Office). This women helped me in the most difficult time during my car accident. Corinna went above and beyond to help me with the body shop that caused more damage to my …
The worse customer experience ever! If you’re desperate because maybe you need to save money and need insurance I would literally take the bus and save for better insurance! Your claim will take months to be addressed! Do yourself a favor …
Early January, i was with my husband on our way to work and we had a car crash. It was awful, however there were no fatalities involved.
We have as insurance Star Casualty, which was recommended by a friend and i must …
It is true with all the reviews, the adjusters don’t return calls, managers don’t return calls. Whats the point of opening a insurance company if you are not going to service the community! Been trying to reach my adjuster for days now and …
Worst experience so far. A person insured by Start Casualty hit the side of my car on March 11, 2022. A police claim was filed that day and both insurance companies were contacted. An appraiser did an appraisal on my car on March 17 or 18. …
The customer service help they provide is so poor. Specially when you have claims they don’t even wanna help you. The lady literally told me “You were the one that had the accident you have to fixed and file claim with the other insurance …
I have been waiting for about a month to get some response. Somebody with this insurance company hit my car around six weeks ago and now I’m in this nightmare. I call to customer service and they tell me that they cannot see the details of …
This year had a bumpy start for me and my wife. We had a car accident and our vehicle was evaluated for total loss.
I start doing my process by my own, and let me tell you that Star Casualty has …
Although this is not my insurance carrier and I wasthe driver that was hit, I received great service from the claims representative and I was very happy with their contracted repair shop South Motors Collision.
Was on an accident on April 1st, its been almost 4 months of me calling almost on a weekly basis and haven’t been able to speak with an adjuster or get the damage repaired. worst insurance company. RUN AWAY FROM THIS COMPANY.
Worst experience and worst insurance company ever. Please stay away from them. Find another company even if it may be a bit more pricey…it would save u tons of aggravation. Had an accident almost a month now and still trying to get these …
FRAUD- FRANCIS BRILL – THE VP IS ALEJANDRO ZAJAC, JOSE ESTRELLA, AJUSTERS AND NO SUPERVISORS FOR 8 MO, PLEASE CONTACT ME FOR INFO ON CLASS ACTION LAWSUIT..
Really 0 stars for this horrible company and all who work there one of their incompetent driver that’s insured with them side swiped my car when calling this unheard of company they said a Sergio would call to appraise my vehicle THIS GUY 🤨 …
Do not waste your money with this company. They will have your claim sit for weeks before actually getting things done. I was involved in a hit and run accident, filed a claim, 2 weeks later I DID NOT receive a call. Now i’m paying out of pocket for everything. I didn;t even get a rental. WORST COMPANY and VALERIE IS A LIAR
Got into an accident with one of their policy holders who’s at fault. Called this Star Casualty company for compensation for the damages of the vehicle, but so far only gotten to received a claim number and that’s it. Nobody picks up the …
Corinne Arece, is the best. I love her so much. every time I reached out, It doesn’t even take 24 hours without her getting back to me. I appreciate that very much. Extremely professional and get things done!!
I had a car accident in which led to total loss after trying to reach the adjuster and no luck, I luckily got the help from the supervisor CORI A.. all I can say is this lady is an angel. She stayed on the phone with me making sure we got …
I had an accident with one of their customers and they were at fault and process is going Very slow and adjustor never answers phone i was told estimate was ready and it would be sent out 3 weeks ago but never sent and my car has an airbag light.
THIS IS THE WORST INS COMPANY EVER, GUYS STAY AWAY THEY DO NOTHING BUT LIARS THEY DON’T EVEN HAVE A SUPERVISOR TO TALK TO, I HAD A CLAIM FOR 3 MONTHS IS NOT ONLY THEY PAYING ALMOST NOTHING I HAVE NOT GOT PAID AND I HAVE BEEN CALLING THEM …
This company is a complete joke .The employees are trained to lie for the adjusters and the managers to avoid handling the claims .Half the office barely speaks English and no one calls back after calling every hour and leaving tons of …
Worst customer service agents are disrespectful and don’t help customers with anything they need and insurance adjusters never answer honestly really bad service all around thanks to customer service rep Jose G. You lost another loyal customer I honestly don’t recommend this insurance company at all bad service seriously
Horrible company. I was denied a policy stating I had 2 pip claims from previous insurance, I went elsewhere and got excellent coverage and a printout out my driving record that shows 0 pip claims .. reps are also rude. My license is clean . They just lost my business.
This company are thieves! My niece had an accident last year and they issued her a check. It was their clients fault. About time my niece got the check it had expired. She called them to reissue another check and they refusing because they …
I will give them 3 star because Lizbett the adjuster was very communicative and show some kind of empathy, otherwise it would have been 1 star. LizBett understood what I was going through. It was hard to get in touch with her through …
Same issue , dealing with them 2 months . I have a claim amount of 753.11 from their adjuster – will not send the check – no manager call backs no adjuster call backs . There employees keep sending emails to their adjuster and managers , so …
If I could put zero stars I would. The guy that came out to inspect truck did not listen to the complaints about how truck was driving, just looked at the bumper. They sent out a check without even discussing anything, no phone calls, …
Not sure where to begin. Valerie Gonzalez my claim adjuster hasn’t answered my calls or email for month. That appraiser hasn’t completed the supplement paperwork in order for Autonation to complete body repair on my car. This insurance …
This company is a nightmare. When ask to speak with a Supervisor, Manager, or Adjuster they seem to be busy every call. Better yet never return your call. I’ve been out of my vehicle for three months now. Not one adjuster nor appraisal has …
0 star review. AWFUL customer service. The just don’t pick phones to see what they can get away with. When i finally got ahold of someone, they hung up on me. I will be leaving AWFUL reviews on any platform that i can to help people not get scammed out of the FAKE insurance company.
Thyrza Valdes …Excellent communication at all times. His treatment towards me very kind and respectful. Very diligent and very professional. Thank you!
Lizbeth Garcia was my adjuster and honestly she was the best! No complains whatsoever, she was on top of my claim and helped me through everything until I got my car fixed. I will recommend her 100%, first adjuster that I see who’s willing …
I want to appreciate the excellent feedback to jesenia gonzalez for her customer service in timely manner
I hope every insurance company have more dedicated personnel like her …
I have to say that this company has been the worst experience I’ve ever had with insurance companies. Literally it was a nightmare to get basic requirements that I needed, specifically at the Estrella Insurance broker located on 16241 SW …
Quick, fast & swiftly services were rendered to me. I am pleased & appreciate JESUS VALLE for his time & patience. Highly recommended team at star casualty.
Was involved in an automobile accident with one of their customers on 12/31/21 for which they were sighted for the accident. I decided to use my insurance company to pay for the repairs of my vehicle. After my rental vehicle coverage …
The handling adjuster Thyrza Valdes that handled claim number 22-4822 has just been nothing but amazing, efficient, and very professional. I have been dealing with this claim since August of last year, issue non-related to the insurance …
Worst insurance company ever. Stay far away from these people, I’ve been without my car for almost two months now. Sergio is the worst adjuster
Ever never picks up the calls has only called me once when I first put in the …
Terrible company, been waiting since June 2022 to hear something as my car was caught in a flood. A bunch of liars & no supervisors are ever available to speak with you!!! Please if you can don’t waste your money with this company. It will be a headache in the long run.
I had an accident were I was not at fault. I contacted the insurance and was assisted throughout the process by Lisbeth García. She was so helpful and always available when I had a concern. Overall, she was very professional, knowledgeable, and was reliable. Great person .
So far your representative has been prompt and helpful in all her responses. I have been pleasantly surprised. Hopefully my vehicle can be repaired in a timely and equally professional manner!
If I could give ZERO stars I would. Run as far away from this company as you can. This company is a farce. They claim they are an insurance company but they truly need to be investigated for fraud. …
Mr. Felipe Nunez was very understanding and very helpful and he took his time to explain the entire process to me in which that made feel very at ease since I had never gone through this type of process before. I was also very impressed on …
There needs to be an option to put 0 stars to horrible companies. Been with this company for years, paid automatically
and no car accidents for years. Happen to get into a car accident in September …
I am very pleased with the way Thais Burgos handled my claim. I had my accident with one of her insurers and my problem was solved. Thank you
Scam company
Terrible customer service
Love the food!!!
GREAT CUSTOMER SERVICES
Worst insurance company
The worst insurance company
DONT DO BUSINESS WITH THEM !!!!!!!
Horrible costumer service.
THANK YOU NERY!!
Super good service ….
Luz is super great.
Very good prices!!!
Worse insurance people to deal with.
Very helpful and very nice !!
very professional and informative!
GREAT COMPANY AMAZING RATES
Never picks up the phone!
Great Service Quality !
Amazing insurance company
Stay out of this company. ….do not take them.
Good customer service.
Good customer service employees are very professional
DON’T EVEN WASTE YOUR TIME & MONEY !
Outstanding services Nery J Nieto
Thanks Nery and Felipe Nunez
great service with unmatchable rates!
excellent service, nery is amazing!
This company is very unprofessional, bad communication with there clients.
Absolute thieves, most likely payments will be made with pesos…….stay away
Great customer service and great prices
Excellent Company!!! Thank you for all your help 🙂
Nerita Nieto was professional and responsive in her service.
Nery is super Friendly and always attentive!
JUST TRY CALLING NO ONE ANSWERS THIS IS THE WORST I HAVE SEEN
Mary was very professional and very easy to understand.
This company is Amazing, Nery is the best!!
Nery, Excellent. Very professional. Thank you.
No matter what time i call, it takes forever to get an answer !!!
EXCELLENT CUSTOMER SERVICE, EXCELLEN AND FAST CLAIMS SERVICE
THEY DONT RESPECT CLIENTS, CUSTUMER SERVICE IS BAD, WITH BAD ACTITUD, CARELESS ON PEOPLE
Nery Nieto is the best consultant, friendly and kindly
Excellent company highly recommended.
Very Professional, excellent customer service.
Perfect help and assistant i will recommendet 100%.
nery was really helpfull and gave us tips to improve
Best company, best customer services there are the best
Worst customer service I’ve ever received. Very unprofessional, very rude.
They provide great service and are very professional.
thank you so much Nery J. Nieto for your help.
I AM HAPPY WITH STAR CASUALTY BEST COMPANY EVER
Working with Star Casualty is great! Awesome response and attention.
Thyrza Valdes is very nice and very professional.
Mishra doesn’t do his job and get back with me as promised. Unreliable and unprofessional.
very happy with this insurance very professional in all aspects
Nery is a really nice person and very helpful keep it up.
Nery is the best, outstanding service, I highly recommend her
Great company, great service, great rates, I really recommend it, Nery is great!!!
Excellent prices and services. Nery is really professional and helpful
THIS IS THE BEST INSURANCE COMPANY! QUALITY AND GOOD SERVICE! THANK YOU!
I would Like to Thank Nery Nieto For Such amazing Service.
I wish I could give zero stars. Worst company you can ever get with. STAY AWAY! I repeat. STAY AWAY!!!
Very professional , and excellent service , Thank you Star Casualty and staff
I have received very friendly and efficient service from Star.
This place sucks! Go some place else! Not worth the headache! You’ll get screwed! My claims been going on for 2 months and STILL NO status of what’s going on with my claim!
Simply the best all in one word, I highly recommend Star Casualty as your Insurance Company
Best Price and good customer service .Nery Nieto its the best given training and good suport to the agents
Terrible company impossible to get a hold of on the phone
Easily helped me lower my rates and assists me very rapidly with anything I need
In special the customer service #Gretel she do a great work with one at my customer policy services.
Not getting the assistance I need. Considering switching companies once this ordeal is over.
Customer service is horrible wow. I think I have a better chance on getting a hold of the president on Twitter than my adjuster.
They never answer the phone never calls back its like they want you to give up on your claim
My experience was very pleasant and smooth, I have zero complaints.
Everything was excellent. The service was amazing, they were very helpful and went above and beyond.
We have worked together for a very long time and they are a great company!!
Nery was very Humble, professional and pleasant. A pleasure to work with her.
-Chaly
Thyrza Valdes is very reliable and efficient
Worst Costumer Service and Management i have ever seen in the Insurance market David wish is a manager have a very rude attitude with clients and adjusters are so unreasonable they never call back even went you left several messages I personally DON’T RECOMMEND THIS INSURANCE….
Great company with affordable prices for insurance here in florida.
Great Service! My claim was handled quickly and very professionally!
Horrible. I mean…. horrible customer service.
Never again. …
Thank you Nery Nieto for your outstanding service.
Well appreciated everytime I asked for your help.
Keep up the good work.
I truly recommend this company Nery Nieto was very Professional and was able to guide me in everything i need 🙂
I have worked with Star Casualty for more than 20 years. They had provided me with an excellent service.
Great customer service, very knowledgeable and professional agents, very satisfied with the service!!
Excellent work Felipe
Worst insurance ever .. A bunch of unprofessionals..and crooks
Claims was super great service! Very easy to deal with. Ty!
The process for my total loss was long, but Mr. Felipe Nunez helped every step of the way. Thank you so much.
Thyrza Valdes has gone above and beyond to help me. Very much appreciated….
Great company to work with. Nery helps out a lot.
Good customer service experience! Very courteous and professional, they exceeded all my expectations!
Nery is wonderful. She helped me with the office when I first opened it. Couldnt be more happier.
Pls, pls dont have nothing to do with these Scammers! They need to run out of business and be Bankrupt. If I had done my home work my family would not be in this situation. They r the WORST
Star casualty is very professional ! And has great customer service. Very happy with their work.
Absolutely terrible excuse for an insurance company will rob you at any chance they get customer service is terrible woman who answers the phone yells at you. Do not expect them to be professional. Please do not consider so this place can go out of business
Conflicting information from multiple agents made a really terrible experience
Corinne Areces was a pleasure to work with. She was helpful, efficient and professional.
Nery was here to help, gave me her card and told me I can get in touch with her when ever i needed. she was very helpful.
Alejandro Hernandez helped my aunt with her case, incredibly helpful and nice!
Star Casualty is an amazing insurance company. The team is just amazing. Especially Nery Nieto for everything she does!
They never answers the phone calls. They leave you on hold for hours and nobody answers the phone. It is like a ghost company
Didn’t answer call and never returned call
Don’t waste your money with this company..
Great Company and they Don’t rise the Price every 6 Months
Excellent service and professionalism. Without a doubt the best insurance company. Thank you Nery for your help 👌🏼 …
Great company. always answer my calls very promptly and do their best to provide me with good service. A+
I receive a great rate from this company, they also answered all my questions and concerns. Thank you!! Will definitely recommend.
Worst experience with an insurance company ever. Got in an accident that wasn’t my fault & they looked for every reason not to take care of their responsibility to their client….
I had an accident,. I called them to report a accident they told me they would call me and I never got a call back I’m still waiting for their response .THEY HAVE THE WORST COSTUMER SERVICE
Very long hold times. Not very good customer service to have someone holding for almost 30 minutes now. Why would anyone want to do business with a company like this????
This is a scam! They never respond to the phone. DONT GO THERE!!! All the stars are fake! Paid for something that will help you but not them. Report them as a fraud!
One of their clients crashed into me and they have not answered me and when they did left me on hold for about 1 hour and a half not even joking and then hung up
Thank you to Thyrza E. Valdes for helping me through my claim process. Super helpful and responsive.
What a wonderful experience we had with Star Casualty. Nery was so helpful and very informative. I was very happy with my experience with this company.
One of their customers ran a stop sign and my work vehicle was damaged when we ran into him. I’ve called 4 days in a row now and no response from them.
Can not get in contact with the adjuster it has been over 2 weeks I’ve called and still waiting
I want to say the service is excellent, great team work, good leadership specially wanted to mention Nery J Nieto who is a very committed, resourceful and hard working member of this company.
Nery Nieto, Was here for trainining and she was great! super friendly, informative and proffessional. She cleared up a lot of confusion and taught me some great tatics that I will be sure to use.
Worst customer service I’ve ever received. I don’t write reviews but had to on this company because they are so disgusting awful. When you call to get in contact with someone, it rings for 15-30 minutes and then it hangs up on you! They do …
i have been trying to get in contact for a day and a half and no one answers so i call and chosen the option to open a new account and they answer with in 3 minutes and the person who answer say he was working from home and could NOT help me
After having a situation, I know in what kind of company I am insured.
I have read the previous review and I have passed through all of them, they do not answer the telephone, you communicate and they leave you on hold for an indefinite time until the telephone is hung up, you use emails and they never answer them.
Lowest price around, while still providing great customer service. Geico wanted to insure me for over twice as much. Glad I went with the Star.
This is the most unprofessional and hard to get in touch to company, this is another level ridiculous.
To file a claim I had to call several days in a row to see if I could get in …
Worst company ever please do not use this company they scam people out of money then do not cover them!! And this is the first time I have ever had a complaint about a business ever but I just wanna help others not get taken advantage of.
Had someone who was insured by Star Casualty rear-end my wife and have been calling and leaving messages with 2 different adjusters for 3 WEEKS with no response.
Mrs.Valdes was very professional and helpful and responded back to me quickly & was on top of my case
I wish you not to deal with this company. Keep away
The reason for my poor rating is no-one picks up the phone.
I have been trying to reach customer service for days. …
Cori Areces was the best, she is the only person who helped me with my issue.
Spoke with Nery and she provided both fast and efficient customer service, alongside being extremely helpful and considerate with every need I inquired about. 10/10 would definitely recommend Star Casualty!
No one picks up the phone im being sued because they are lazy and won’t respond to the accident or claim over a year. Never recommend.
No one answer, does not even a way to leave a message, I am waiting for a claim for ever and to get worse they send me a list of charges like almost $200 for town a car for less then 3 miles. Don’t buy insurance from this company they are terrible
The star casualty team is always very responsive, very professional, and have some great value rates! Nery Nieto was very nice and attentive. I would recommend this company to anyone!
I have known Nery Nieto for 10 years. The programs and products offered by Star Casualty are of the highest caliber. The attention to detail, compassion given, knowledge and experience in the industry are unmatched. With Nery Nieto you are in very good, very competent hands.
Very unprofessional they hang up the phone on me so many because they didn’t want to do their job
This company is one of the worst you could ever find, even some the employees they don’t know how to talk to people, seems like they pick them off the streets. Even some people on the streets have more respect than these people 👎👎👎👎👎. One …
Horrible company. They never answer the phone . They tell u to leave a message and they will call u back weeks pass by and still no phone call back. They leave you on hold until the call drops from being on hold so long. Same with emails they never reply.
Wosrt insurance ever don’t waste your time . They cancel it for reasons that are clearly their fault DO NOT GO TO WATERS AND HENLEY LOCATION….
terrible place their client crashed into my car and ive been trying to get in contact with them for days and they wont even send the check to get my car fixed ive been without a car for almost a month because they refuse to pay and answer the phone
BEWARE!!! STAY FAR AWAY!!! This is the most unprofessional insurance co Ive ever spoken with. Their employees are unprofessional, uneducated and rude, rude, rude. They should not be dealing with the public. One of the managers supposedly …
I’m been waiting, for a check, have to wait for one month to received an adjustment and after I complained over here someone answer, finally… After many calls and no answer they told they going to send a check over 2 months ago, after a …
Disgusting experience multiple times the car I’m fixing is in the shop for months because of the insurances negligence in sending the proper information they are unresponsive and unhelpful and after 3 months of my car in the shop I just got …
Thank you very much Lidbeth Garcia for your help
By far the WORSE INSURANCE company I’ve dealt with! Lack of communication and they’ll get you with fees and late charges. No supervisor to speak with… BS.. the Reps are freaking morons who can barely speak any English. They’ll hang up on …
This insurance company is the worst company I’ve ever encountered . I got in a car accident in 2019 and I am still receiving fees from the tow company that they sent out to get my car even though they have full responsibility of the car . …
Worst customer service , stay far away!
I was promised 5 day rental fees if my car was evaluated as totaled and it was. My car’s estimated value was given $ 13.497.19 on their part, but will only be paying $10k ….. this is their evaluation too!
Terrible customer service. All they do is tell you that someone will contact you in 24 hours.
I don’t recommend this company at all.
in order to get in touch with the insurance adjuster I had to send countless emails to the company email requesting to have him call me. When it came time for them to send me the check they stated that is was returned 3 times by the post …
I’m been working with Star Casualty for many years, happy with ‘their service and Specially with Nery’s Profesionalism.
Run as fast as you can!!! I have left my adjuster a message per day for the last week, and no call back. I guess it would be time for me to trade up by the time I get a call back about my repairs ..so if you have any other options for …
I would definitely recommend this company if you need insurance. Cori was very helpful and professional!!! I suffered a total loss which was extremely frustrating but she helped me with everything in a timely manner. Thank you Cori!
Exposure to several casualty and liability adjusters in the company yields quite a similar and unfortunate experience. Impudent and repugnant behavior that would simply not be tolerated elsewhere. Should you have a claim filed with them, my deepest condolences.
Absolute worst company ever. I filed a claim with this company. They never respond, never answer the phone. They have now tried to charge me 303.00 to have my car repair when the driver they insured was a fault. They are out to make money anyway they can. Avoid this company at all costs. Check out the reviews on BBB website.
Have waited over a month for an appraisal for a total loss vehicle than another 2 weeks for the estimate after I that waiting for payment which they’ve given me the wrong documents to sign 3 times. Plus the fact that they never answer their …
The professionalism and customer service is outstanding with Star. Their dedication to service and premium rates are excellent. My son has had them for years and saved a lot of money. We are truly grateful. Thank you.
Worst customer service on gods green earth if you actually have to file a claim. If I was able to post with no star selected I would
I’ve never dealt with an accident claim before & I was a little worried because of the reviews I’ve previously read but my personal experience with this company has been absolutely amazing one of their policy holders hit my vehicle I called …
Horrible customer service
I had car accident and trying to call them but they keep transferring me from person to another with putting me on hold for hour. …
This is the worst company EVER! The adjuster does not answer phone calls or return them. They will leave you on hold for an hour just to hang up on you. They claim they don’t have an office where you can go to. Estrella isn’t any help they …
I LOVE LIUMY GUEVARA & NIEVES RODRIGUEZ & RENE GARCIA!!! THEY ARE THE BEST !
They have always helped us with our underwriting issues. They are every …
1. Scam, ghost company
2. Unresponsive company numbers
3. Unresponsive or invalid company emails …
Star Casualty is by far the most competitive insurance company in the state of Florida. I love how convenient their services are and how attentive their customer service and agency support is. …
This is a edit of my original review . Everything was taken care of and done very professionally. It did take a lil longer than expected to get my vehicle but that’s was only because they noticed other problems From the accident . Could …
I really don’t know from where all this 5 star are coming from. I work as a paralegal and anytime I called adjusters from this company they never answer the phone neither they call back, specially Thais Burgos, then when she answers after several calls she hangs up the phone. Horrible Insurance to deal with.
Her client hits my car on the back. I call them their never pick up the phone. I need to fix my car. I stop working because of your crazy client. I gonna sue this crazy company. Believe it
Regarding the process, Thyrsa Valdes, as my agent involved, has been very helpful, and the flow of the information has been perfect. She called me back and sent emails all the time regarding my claim. I do recommend her because she is professional in her duties.
ZERO STARS. I would put ZERO or NEGATIVE stars if I could. Accident occurred a month ago and they haven’t sent the check. They called me ONCE and left a message then I called 20+ times and they never answered. Had to dial 4 for the …
Almost two weeks after making the claim, they assigned me a claim # and said they would speak within 48 hours, nor have I recycled any messages or calls from the adjuster Sergio Estrella and my car is still in pieces, it seems like a fraud that company nobody answers the phone
I wish there was a 0000 star that’s what they deserved. The worse unprofessional insurance in this planet. They never return calls , they always gonna return calls in 24 hours and 5 days went by never heard from nobody. Please don’t waste your time with the insurance they’re AWFUL 😣 …
Their client wrecked my car in May and Still have my car and won’t pay for repairs or give what’s it worth. The Adjuster is impossible to reach and the customer service line SUCKS!!! The refused to let me speak with a manager or supervisor alsp.
There litterally no place to even go in the building the elevators looked and the people work from home
I don’t recommend this insurance. My car was hit weeks ago and the insurance not responses. You call to the company and always say same thing bla bla bla. The appraiser today no response . .nobody call me from insurance . Not recommended
I will be contacting Arizona Department of Insurance at this point. Valerie Gonzales, I hope at some point you can get your JOB done since it’s been 4 months!! Please save your time and if you have any more problems contact your states department of insurances! This insurance is just ridiculous at this point!! Horrible experience!!
After been working with this company for the last 9 years, I can assure that their customer service representatives are always willing to help us. Gretel, Nieves, Tere, Martha and Marielena always find the way to satisfy our needs. Special …
The worse insurance I was hit head on on November 11 2021 in 6 months later they want to started reaching out to see how’s my truck is to go get adjuster to come see my truck I had to fix it myself if I didn’t do that I won’t be able to get work I hope other people don’t have the same problem as I did
By far the worst ever. Got rear ended by one of their insured two weeks ago. I have yet to get my car fixed. They are the most unprofessional people I’ve ever seen. Every time I call , they either pick up and hang up immediately or they …
Since our common client crashed and had a total loss of her car on 06/04 we have been talking with Felipe Nunez, this adjuster quickly sent us the expert, he helped us channel the documentation, he answered every email and call quickly and …
Valerie Gonzales is such a bad adjuster! She never gets back to you when you call her all she does is send you to voicemail! Save your money please! They are such a horrible insurance place that gets nothing done!
One star is generous as I couldn’t post zero stars. The worst customer service that I have ever encountered. They do not answer the phone and they do not respond to messages. Claims are painfully drawn out to months before any resolution. Stay away from these people.
They have the worst and most unprofessional people working in that company! They are rude, it’s been a nightmare!!! Have my car in a workshop for over 4 months because they don’t respond, they don’t send their people to do the estimates …
This is the worst company. Their client hit my car and I cannot use it . I am a mother of 5 and a business owner. I tried calling them and was on hold for three hours they informed me someone would get in contact with me but they haven’t …
The lowest price with great quality in customer service. I was recommended to them by Estrella #268 and I appreciate how they do not rip me off like most insurance companies. They are fair.
You can’t get in touch with these people. My insurance company has been trying non-stop. I guess since their client was at fault, they won’t pick up the phone. I’m going to report them to the state insurance commission. It’s obviously a pattern by reading the reviews.
My first encounter was great. I was able to file my claim in a timely manner. But, the follow-up was non-existent, and calling the company phone is useless. They never answer. They don’t seem to respond until you directly call Nery, or file a complaint with the BBB or some other public inspector/enforcement agency.
Thyraza Valdes is so nice and productive, thanks, great customer service
This company is the worse the customer service number transfer you without listening to you. I want to speak to a supervisor in the claims department. If noone resolves my issue with the my car I’m going to report the company. Additionally, …
The worst insurance company I ever been with they don’t return phone call’s and they don’t follow up on claims I been waiting a week for a phone call and no response. I will NEVER REFER NOBODY EVER!!!
Trying to reach the adjuster Valerie Gonzales since April it’s August still no call back. OMG. Worst insurance company ever!
I had an accident at the beginning of August. Now is September 1st. And I haven’t heard from them at all since the day I reported the accident. My car total loss, my adjuster hasn’t reach out to me since he was assigned to my case (Alex …
I was warned that this is the worst insurance company to deal with! If you have been hit by a driver with this insurance, save yourself some time and a headache and go through your insurance. Let your insurance company come after Star …
Star Casualty Insurance was extremely professional and proactive in handling my families insurance claim. I am not a fan of having to deal with insurance companies & my experience with this company was so pleasant & efficient that I had to …
This is my first claim with this insurrance and i have to say is very disappointing how they treat their costumers. I have been calling my adjuster Maykel for one week, he never called me within the two business days. Every time i called …
The very worst company around!! I was involved in a hit and run accident where someone hit me and took off. We found the person that hit my car and their insurance company paid their portion of the claim. Star casualty refused to pay their …
Worst customer service ever. Not even my own policy. Got hit by someone that has this policy. Been leaving messages with Valery Gonzalez for a week now and she does not return calls. It’s impossible to talk to anyone, and when you …
Absolutely HORRIBLE experience. Judging by the reviews it seems I’m not the only one. I cancelled my policy with these people as of 4/25/2021 and have the Policy Release document noting this date as proof. Despite notifying their office …
There isn’t enough stars to give to my agent Corinne Areces (Miami Office). This women helped me in the most difficult time during my car accident. Corinna went above and beyond to help me with the body shop that caused more damage to my …
The worse customer experience ever! If you’re desperate because maybe you need to save money and need insurance I would literally take the bus and save for better insurance! Your claim will take months to be addressed! Do yourself a favor …
Very professional. I locked my keys in the car and roadside came in like thirty minutes! Way better than AAA!!! Im happy with their services.
Early January, i was with my husband on our way to work and we had a car crash. It was awful, however there were no fatalities involved.
We have as insurance Star Casualty, which was recommended by a friend and i must …
Absolute worst experience with an insurance company I’ve ever had.
My car was hit by someone insured by Star Casualty 12/12. I’ve spent the last …
Very good! Professional, very attentive and always trying to come up with a solution. Overall amazing!
Star Casualty REFUSES to pay the going rate for auto repairs.
It is true with all the reviews, the adjusters don’t return calls, managers don’t return calls. Whats the point of opening a insurance company if you are not going to service the community! Been trying to reach my adjuster for days now and …
The worst Insurance you can ever have It’s been a month and am still waiting for them to do they job but yet they still want to get paid.
Worst experience so far. A person insured by Start Casualty hit the side of my car on March 11, 2022. A police claim was filed that day and both insurance companies were contacted. An appraiser did an appraisal on my car on March 17 or 18. …
The customer service help they provide is so poor. Specially when you have claims they don’t even wanna help you. The lady literally told me “You were the one that had the accident you have to fixed and file claim with the other insurance …
I have been waiting for about a month to get some response. Somebody with this insurance company hit my car around six weeks ago and now I’m in this nightmare. I call to customer service and they tell me that they cannot see the details of …
This year had a bumpy start for me and my wife. We had a car accident and our vehicle was evaluated for total loss.
I start doing my process by my own, and let me tell you that Star Casualty has …
Although this is not my insurance carrier and I wasthe driver that was hit, I received great service from the claims representative and I was very happy with their contracted repair shop South Motors Collision.
Was on an accident on April 1st, its been almost 4 months of me calling almost on a weekly basis and haven’t been able to speak with an adjuster or get the damage repaired. worst insurance company. RUN AWAY FROM THIS COMPANY.
Worst experience and worst insurance company ever. Please stay away from them. Find another company even if it may be a bit more pricey…it would save u tons of aggravation. Had an accident almost a month now and still trying to get these …
FRAUD- FRANCIS BRILL – THE VP IS ALEJANDRO ZAJAC, JOSE ESTRELLA, AJUSTERS AND NO SUPERVISORS FOR 8 MO, PLEASE CONTACT ME FOR INFO ON CLASS ACTION LAWSUIT..
Really 0 stars for this horrible company and all who work there one of their incompetent driver that’s insured with them side swiped my car when calling this unheard of company they said a Sergio would call to appraise my vehicle THIS GUY 🤨 …
Do not waste your money with this company. They will have your claim sit for weeks before actually getting things done. I was involved in a hit and run accident, filed a claim, 2 weeks later I DID NOT receive a call. Now i’m paying out of pocket for everything. I didn;t even get a rental. WORST COMPANY and VALERIE IS A LIAR
Got into an accident with one of their policy holders who’s at fault. Called this Star Casualty company for compensation for the damages of the vehicle, but so far only gotten to received a claim number and that’s it. Nobody picks up the …
Great adjuster – very helpful she responds on time and tries to resolve the customers problems asap. Best employee ever.
Corinne Arece, is the best. I love her so much. every time I reached out, It doesn’t even take 24 hours without her getting back to me. I appreciate that very much. Extremely professional and get things done!!
I had a car accident in which led to total loss after trying to reach the adjuster and no luck, I luckily got the help from the supervisor CORI A.. all I can say is this lady is an angel. She stayed on the phone with me making sure we got …
I’m very grateful for my adjuster, Ms. Valdes. She is very professional and kind. She helped me a lot.
Sergio Estrella was in charge of my claim, he was always attentive and positive. Excellent customer service, thank you !
I had an accident with one of their customers and they were at fault and process is going Very slow and adjustor never answers phone i was told estimate was ready and it would be sent out 3 weeks ago but never sent and my car has an airbag light.
THIS IS THE WORST INS COMPANY EVER, GUYS STAY AWAY THEY DO NOTHING BUT LIARS THEY DON’T EVEN HAVE A SUPERVISOR TO TALK TO, I HAD A CLAIM FOR 3 MONTHS IS NOT ONLY THEY PAYING ALMOST NOTHING I HAVE NOT GOT PAID AND I HAVE BEEN CALLING THEM …
Ms. Lizbet Garcia is a true Profesional. She handled my situation with a great deal of expertise & humanely. Thanks.
This company is a complete joke .The employees are trained to lie for the adjusters and the managers to avoid handling the claims .Half the office barely speaks English and no one calls back after calling every hour and leaving tons of …
Worst customer service agents are disrespectful and don’t help customers with anything they need and insurance adjusters never answer honestly really bad service all around thanks to customer service rep Jose G. You lost another loyal customer I honestly don’t recommend this insurance company at all bad service seriously
Horrible company. I was denied a policy stating I had 2 pip claims from previous insurance, I went elsewhere and got excellent coverage and a printout out my driving record that shows 0 pip claims .. reps are also rude. My license is clean . They just lost my business.
This company are thieves! My niece had an accident last year and they issued her a check. It was their clients fault. About time my niece got the check it had expired. She called them to reissue another check and they refusing because they …
I will give them 3 star because Lizbett the adjuster was very communicative and show some kind of empathy, otherwise it would have been 1 star. LizBett understood what I was going through. It was hard to get in touch with her through …
Same issue , dealing with them 2 months . I have a claim amount of 753.11 from their adjuster – will not send the check – no manager call backs no adjuster call backs . There employees keep sending emails to their adjuster and managers , so …
If I could put zero stars I would. The guy that came out to inspect truck did not listen to the complaints about how truck was driving, just looked at the bumper. They sent out a check without even discussing anything, no phone calls, …
Not sure where to begin. Valerie Gonzalez my claim adjuster hasn’t answered my calls or email for month. That appraiser hasn’t completed the supplement paperwork in order for Autonation to complete body repair on my car. This insurance …
This company is a nightmare. When ask to speak with a Supervisor, Manager, or Adjuster they seem to be busy every call. Better yet never return your call. I’ve been out of my vehicle for three months now. Not one adjuster nor appraisal has …
They have amazing service, Nery was incredible. I really learned a lot and she was very helpful with all my questions.
0 star review. AWFUL customer service. The just don’t pick phones to see what they can get away with. When i finally got ahold of someone, they hung up on me. I will be leaving AWFUL reviews on any platform that i can to help people not get scammed out of the FAKE insurance company.
Thyrza Valdes …Excellent communication at all times. His treatment towards me very kind and respectful. Very diligent and very professional. Thank you!
Lizbeth Garcia was my adjuster and honestly she was the best! No complains whatsoever, she was on top of my claim and helped me through everything until I got my car fixed. I will recommend her 100%, first adjuster that I see who’s willing …
I want to appreciate the excellent feedback to jesenia gonzalez for her customer service in timely manner
I hope every insurance company have more dedicated personnel like her …
I have to say that this company has been the worst experience I’ve ever had with insurance companies. Literally it was a nightmare to get basic requirements that I needed, specifically at the Estrella Insurance broker located on 16241 SW …
Quick, fast & swiftly services were rendered to me. I am pleased & appreciate JESUS VALLE for his time & patience. Highly recommended team at star casualty.
Was involved in an automobile accident with one of their customers on 12/31/21 for which they were sighted for the accident. I decided to use my insurance company to pay for the repairs of my vehicle. After my rental vehicle coverage …
The handling adjuster Thyrza Valdes that handled claim number 22-4822 has just been nothing but amazing, efficient, and very professional. I have been dealing with this claim since August of last year, issue non-related to the insurance …
Worst insurance company ever. Stay far away from these people, I’ve been without my car for almost two months now. Sergio is the worst adjuster
Ever never picks up the calls has only called me once when I first put in the …
Terrible company, been waiting since June 2022 to hear something as my car was caught in a flood. A bunch of liars & no supervisors are ever available to speak with you!!! Please if you can don’t waste your money with this company. It will be a headache in the long run.
I had an accident were I was not at fault. I contacted the insurance and was assisted throughout the process by Lisbeth García. She was so helpful and always available when I had a concern. Overall, she was very professional, knowledgeable, and was reliable. Great person .
So far your representative has been prompt and helpful in all her responses. I have been pleasantly surprised. Hopefully my vehicle can be repaired in a timely and equally professional manner!
If I could give ZERO stars I would. Run as far away from this company as you can. This company is a farce. They claim they are an insurance company but they truly need to be investigated for fraud. …
Mr. Felipe Nunez was very understanding and very helpful and he took his time to explain the entire process to me in which that made feel very at ease since I had never gone through this type of process before. I was also very impressed on …