They are the only bank in town that says they need 3 days to change their computer system, and still not have it set up. In addition to that, they don’t even pick up their phone to answer a question. I called and the phone rang 15 times, then it cut me off.
Has anyone made an error on automatic payments? Amazon Prime took out my annual membership without notifying me. This cause my checking account to be overdrawn. I tried to get a small loan to cover the shortage and didn’t receive a call …
This is not a local bank for me. I join when it was Greyhound Credit union because of my father. I have a savings account and have been unable to talk with anyone. I text them also. I soon will be closing my account. That update they did was disaster for them
They’ve been improving their quality of service and dealing with staffing issues during these tough times.
They had an update to their system earlier this year that didn’t go as smooth as …
Star Federal Credit union recently updated their banking system. Haven’t been able 2 access my account because my password was erased during conversion. My local branch has tried 2 help me but there hands r tied by main office. Soon as …
Co-signed a loan, daughter stop paying, they have yet sent me a notice to saying she stopped paying and there is late payment, found out through a credit report. Poor customer service, last time my daughter had a loan through Star, they called and she paid it.
Very friendly and knowable
Horrible horrible service
Always excellent
Excellent service, great personal care and unique loans and accounts avaialable
Amazing staff, very accommodating, and professional service, especially Rick Roberts, Mike Louk, & Shane Thaxton!!
Great staff willing to help you any way they can. They are always trying to find new ways to make customers lives easier.
I have been a member for 20+ years. Love this bank! Customer Svc is amazing! Like a neighborhood family bank. You can’t get that from any other bank.
They are the only bank in town that says they need 3 days to change their computer system, and still not have it set up. In addition to that, they don’t even pick up their phone to answer a question. I called and the phone rang 15 times, then it cut me off.
Has anyone made an error on automatic payments? Amazon Prime took out my annual membership without notifying me. This cause my checking account to be overdrawn. I tried to get a small loan to cover the shortage and didn’t receive a call …
This is not a local bank for me. I join when it was Greyhound Credit union because of my father. I have a savings account and have been unable to talk with anyone. I text them also. I soon will be closing my account. That update they did was disaster for them
They’ve been improving their quality of service and dealing with staffing issues during these tough times.
They had an update to their system earlier this year that didn’t go as smooth as …
Star Federal Credit union recently updated their banking system. Haven’t been able 2 access my account because my password was erased during conversion. My local branch has tried 2 help me but there hands r tied by main office. Soon as …
Co-signed a loan, daughter stop paying, they have yet sent me a notice to saying she stopped paying and there is late payment, found out through a credit report. Poor customer service, last time my daughter had a loan through Star, they called and she paid it.