I had The misfortune of being hit by a driver who was insured by this joke of a company. After following the adjusters instructions I got a quote from a local body shop that came in at $1,400. The adjuster came back and said they would …
If you have an insurance claim with this company you’re screwed they will beat you up every which way they can and I tell you something and leave the contractor out to dry to end they will drag it out and not pay
Got caught on a technicality and now owe $1,700 for two months of coverage. Getting sent to collection, now I cant get the house I was looking at. I’m a disabled veteran, and soon to be homeless, thanks to these clowns.
State did everything we agreed to in a timely fashion . Their only drawback is the use of online signage etc. for older non- computer literate seniors.
They dont even deserve one star as far as my claim was concerned their customer was at fault and when I tried to call claims agent she never returns calls I went thru her supervisor and he never responded they literally drag their feet on settling probably on.purpose I feel sorry for anyone who has to deal with this company
I was able to get a better policy for almost 50% less money! In today’s Health scare and economy drop, and encourage me to research for a lesser cost policy. Which I did find
Our choir sang at the Advent scene. We had a great crowd and everything went well. We were privileged to share our songs and appreciate the participation of the audience.
i have a homeowners policy and could not e sign to complete the policy ASHLEY TILLEY WAS VERY HELPFUL in giving me another link which helped me get it done she helped put my mind at ease getting it done on time THANKS AGAIN ASHLEY
I have a Dwelling Fire Policy with State Auto Insurance for my properties , Perrace Jackson was very good & help-full with my questions. I appreciate har efforts.
License has been suspended 3 months and now they want me to pay 250 dollars and have an SR22 cause I was refused to have my certificate of compliance sent to the BMV. Corporate office be waiting for my call. 🤦🏻♂️ …
I work at an independent agency and spoke to Brian Blubaugh regarding a mutual customers account. He is always so helpful and very humorous!! Easy to work with.
I have been very pleased with the level of service I receive from State Auto any time I call. I was very pleased with how helpful Ashley Tilley was today in taking care of my issue.
Shayla was AWESOME, AWESOME, AWESOME! Not only did Shayla show enthusiasm and eagerness to help, she taught me some very beneficial billing skills!!! Ms. Shayla needs a raise 🙂 ALL 5’s across the board!
Called in to speak with a representative, got ahold of Ashley Tilley, and she was the best customer service representative I have ever spoke with. Very professional, my issues were resolved in minutes! Thank you so much for your help.
We were in a car accident…someone ran a stop sign….totaled our car. State Auto immediately step in and were fast and fair…. resolve everything in 2 weeks…great company…thank you for everything. Patti, Stephanie….were great.
An established company that is growing and changing. Working here is pretty relaxed and low stress, it is located right in downtown but the parking situation could be better. A parking garage would be preferable over 3 open lots but honestly it’s still good.
i call them and they coming take the pictures and they refund over $300 for everything.
i dont know why, When it rains heavily, the roof leaks and damages the ceiling. and they clams everything over $300, so bad for insurance company.
These guys are a ripoff. They over charged me for ten years and then when we cancelled our policy they tried to charge us over $7000 for the previous years workers comp policy. Nothing changed on our end just their policy magically changed after we cancelled. These guys are the worst. Dont ever do business with this company.
Not a good company, don’t rely on them. They just want money. Find any other insurance company, they just want your money and don’t really care to cover anything for you!!!
Its been over a month and they claim they haven’t received the police report. I am still driving my disable clients around in a damaged vehicle that is not as safe as it was before their client hit me!
I paid one insurance payment late they will no longer insure me. No mulligans here. I suggest going elsewhere by principle, even if you are a perfect, on time bill payer. An unexpected setback might hit you too, and they will relentlessly drop you immediately.
Used their homeowners insurance for close to 20 years – never missed a payment. Got a nonrenewal letter stating that my agent is no longer with the company. This is why I’m being dropped. Very nice.
There was a glitch with an email I did not receive in regards to my auto policy. Brian Blubaugh in customer service was absolutely amazing to work with and was so courteous. He helped clear up the problem and was so helpful! Thank you Brian!
Andrea helped me retrieve my Username & Password since I misplaced it. She was very helpful and got me logged in quick. Glad to see a company that has considerate and capable employees like Andrea. Good job!
Ashley Tilley was very helpful, courteous and professionally warm, caring and within a few minutes got me through the simple frustrating task of logging into our new on-line system. A wonderful good customer service representative!
State Auto an its staff stole over 2,000 dollars from a credit card an refused to pay it back! I wouldn’t recommend them to anyone there scammers and bullies there customers. I was done wrong by company an they refuse to understand whats right is right an whats wrong is wrong.
This is the worst insurance company I’ve ever had. They overcharge for policy fees – $995.00. I sold a 2002 Saturn on 4/29/2019 and a 2017 Nissan Altima 5/1/2019. On my graduation day 5/16/2019 from college I was rear ended and as a result …
I called in with problems attempting to make an account and Ashley was very helpful in going through my account and checking things out. She has sent a message to your IT people and they are going to send me a new document so that I can attempt to login or register my account
I was in an accident 2 weeks ago. The person who rear ended me uses State Auto. After two weeks State Auto has yet to contact the driver that hit me or pull the police report. Multiple calls this week have yielded no new information or progress.
State Auto, Nicole Stai, and Kimberly Dirner have been grossly unprofessional and incompetent regarding our claim. The entire team has been completely unresponsive, ignoring multiple contact attempts from us, to try and correct the mistakes they have made. Absolute failure.
I am a insurance agent for State Auto. I was running into a snag on a quote and called State Auto. Steve Honess not only fixed the problem I was having but took time on the phone to walk me through why the issue arose and how to work through it in the future. Steve is very knowledgeable and helpful.
Stephanie Lanier, Customer Service Extraordinaire, took excellent care of me. I’ll be adding an additional property to my coverage with State Auto and look forward to working with Ms. Lanier again. Katherine Hudson, Springdale AR.
I was in an accident with someone insured by this company. The claims process was quick and easy, their adjusters are amazing big Shout out to Kim. Kim handled my claim compassionately and professionally. Great company.
Shayla Roach in billing is absolutely amazing! She helped me resolve a problem that no one else was willing to dig in to and resolve. Her customer service is exceptional! Needs to be promoted to manager, so she can train the rest of the department!
State Auto has offered a partial roof replacement on my residence. They only want to replace the front half of the roof, not the back half. This is in spite of all the roof surfaces being contiguous with no good stopping point. The entire …
This company doesn’t help customers with there Rental Insurance policies on weekends no Customer Service Hotline Number to call for assistance . I highly not recommend this company to families and friends I highly recommend Liberty Insurance Company for good quality service and there responsive company
Their customer service is horrible! Paul Douglas is the worst adjuster and Erin Crosby is right behind him. They will find every reason to not pay out on a claim. They do not care about customer service. They only care on how many claims they can stop and not pay out on.
I have single car registered with this company.
Due to the pandemic, I was NOT driving from March 2020. I asked my insurance agent to put the vehicle on Garage insurance as I am not driving it. The reason he …
This is by far the worst insurance company I’ve ever had to deal with in my life. Do not waste your money or your time. They’re absolutely exhausting.
With that being said i find it ridiculous that an owner of an insurance company would give the same response to every bad review. They are trained scavengers. Lesson learned.
Rowdy Farmer provided a fantastic first impression of State Auto. I contacted customer service with an access problem to the website. Mr. Farmer was pleasant, knowledgeable, and followed up to insure I could access my new account. My hope is that there are more people like Mr. Farmer at State Auto.
A client of this company was driving like a maniac and clipped my back bumper as she went around me and I had to chase her down, even though the accident was obviously her fault and the police report agreed with me, …
I had to deal with state auto for a claim. It was the worst experience, it took over a month and a half to get my car repaired. They never answered my calls and it took weeks for them to get back to me. Instead of going through the company …
Spent almost 2.5 months dealing with this company to get my car repaired. The claims person said they wouldn’t start the process until their client called them and said he caused the accident even with having a copy of the citation. …
I had a complicated situation and the State Auto Rep Kimberly Lanier was extremely helpful in assisting me resolve it. She not only helped but went above and beyond in going the extra mile in expediting the process. AAA Plus Service to State Auto for having such proficient professionals on board!
Canceled policy 12 months ago! State Auto has not only refused to cancel policy on vehicles I have sold but they have raised my payment amount so I can not block the payment though my bank!!! Never do business with these crooks. Filing grievance with my state insurance commissioners office!
I have been paying for this insurance for my personal and business as a bundle package, to include my home insurance and several vans. A unexpected storm came and cracked a window and the insurance company wouldn’t cover the cracked window …
Terrible customer service, terrible adjuster who has an attitude anytime you ask for anything. Your adjusters will literally go out of their way not to respond to you and will do anything to maintain all communication via email. If you …
I’m an independent agent working with State Auto. What a great company. Competitive rates, great services, and reliable adjusters! I especially shout out to Brian Eft who went beyond for my service inquiries. Will be doing business with State Auto as years to come!
The worst company of insurance to deal with when trying to get a claim handled. I will be missing my nephews graduation cause they could not get me a rental car before the weekend and I was not going to drive with a partially opened trunk 2 …
Honestly, (and gratefully)I have not utilized my homeowners policy much but when I had an issue with my account I was connected to Lisa G. a wonderful customer service representative. She was professional, kind, efficient, and solved my problem immediately.
I’m only giving one star because Google makes you have to give at least one. State Auto and Marcus Jones are the absolute worst. I’ve been trying to work with these guys for over 2.5 months, and had no luck. I was rear ended by one of their …
These people are a bunch of crooks! I bought a brand new home 1 yr ago. My renewal is not for another month, and I just looked on my mortgage escrow account and noticed that they charged me 1 1/2 times more for my homeowners premium for …
Had not been too impressed with State Auto since the small hometown agency I had signed up with was bought out by a bigger company. My faith in the company was renewed today when I dealt with Brian Blubaugh! He was the ultimate in …
I had to file a claim with State Auto about a week ago for an accident that I was at fault for. The process was running smoothly until it came time to pick up my rental. I tried to contact my adjuster for over 24 hours, who by the way, …
Craig is a great agent with super customer service..because of a severe injury, my driving has been so limited that they had a great rate for paid off car and the benefits I required…based on great driving record I got good rate. He makes taking my payment over the phone so easy each and every month. Great working with them!
Recently had the pleasure (never thought I’d say that out of an accident) of dealing with State Auto. Andi Davis and Kyle Gilliam did an exemplary job of taking care of my arrangements and repairs. Their professionalism and attitude was …
Thank you State Auto Insurance Company!
I highly recommend this company. They have the best rates of any insurance company I found. More importantly, I have had two claims since I have had this …
Not sure if I have put together the proper review previously. Called about my device not being activated on safety 360. Was very pleased to be able to get through phone prompt quickly and get a person quickly. Ashley Tillman helped me. She was pleasant, knowledgeable and quick to take care of my issue. Very pleasant experience.
Love this Insurance Company. Offered me same insurance I had with another large Insurance company and the exact same coverage was $700 cheaper. Got that amt in a form of a check refunded from other insurance company. Zinser Agency is …
I recently called State Auto for assistance regarding my homeowners and auto policies and spoke with a customer representative named Kim on one occasion and Steve Honess on another. They were extremely helpful and patient in helping me resolve my issue. They are what excellent customer service is about.
I called to try and understand why my bill was so high. Although she could not help me, Kimberly Lanier, instead of just transferring me was so very nice, understanding, and helpful. I was already in a bad mood from traveling and having a …
Poor attention, response and solution. I hope no one has an accident with a car from this insurance company. They paid for the total loss of my car as it would have been a toy.
Called State Auto for help regarding my online account as I could not access it. Called at 2:30pm expecting there to be a wait time and the phone was answered on the 3rd ring! Ashley was very helpful and helped me fix my issue with my …
My husband I have have our home and auto insurance with State Auto. We absolutely love our Agent (Chambers Insurance Agency in Selmer, TN). We know we will always be taken care of and properly advised and consequently insured due to their …
I love how easy it is to access my information at any point in time through an online system. It is so convenient not to have to go out of my busy schedule to deal with a quick insurance update or to view my policy. The team is always so …
I’m an insurance agent in Texas, and Shayla Roach provided me with some of the best customer service that I’ve ever experienced today. She went above and beyond what she needed to do to assure that my customer’s issue was taken care of …
Kimberly Lanier of State Auto Insurance was so helpful and resourceful. Every question I asked, she answered them with ease. She was able to assist me with a billing concern, providing the a fast solution. In addition to her high knowledge …
An insured of State Auto Insurance hit my car, was at fault and I submitted my information to this company two days ago. I continue to call and wait for a return call from the adjuster. I sit and I wait. This company presents as very …
Worst insurance company to work with. They take so long to do anything and never get back to you. You need to constantly reach out. Their driver hit my car and was at fault but they won’t pay for my rental because the shop took too long by …
I recently switched to State Auto for my new home owners policy and was thrilled with the quote, which got even sweeter with bundling an auto policy! I was looking for some help and confirmation on a few details when my agent suggested I …
Absolute worst insurance company to work with HANDS DOWN. We’ve been waiting for over 3 weeks on our adjuster to get us estimates back….. only to get estimates back and them tell us they are covering 3 shingles on our entire roof, not …
Providing insurance in various lines like personal auto, home owners, condominiums, commercial auto, business owners covering almost 30 states in United States of America with good premium provided for policies with liability collision and comprehension risks related to the personal and the business
The worst Insurance company EVER !!! My car was stolen and part of a larger crime spree that took up a block in my neighborhood.
I had a signed affidavit. Police reports. Everything I needed to process my …
Went through the car wash, and it took off and broke our back windshield wiper. When it was reported to the insurance company, they claimed that Shell did nothing wrong and it was not negligence. Why would Shell not be held responsible for …
Don’t get this insurance unless you’d like your money stolen. And have to call and cancel your policy 4 times because money continues coming out after you’ve canceled three times .
If I could give this company negative “stars”, I would! (Specifically the Columbus Ohio office) They are the absolute worst company I have ever dealt with in 40 years! I filed a claim for bad fuel that has messed up my fuel system. They …
Terrible insurance, horrible coverage, they don’t care about the customer one bit…I have full coverage, was in an accident where the other party admitted fault and was ticketed accordingly. I was then given a rental car that is not …
Samantha Lindimore took such good care of me, helped me log into my accounts and even forwarded my information through her systems so I didn’t have to jump through hoops. Thank you, samantha!
Just hope you never get rear ended by someone that’s covered by State Auto. You’ll have to gear up to protect your rights and fight their adjusters to get your car properly repaired. Lame company.
BAD CUSTOMER SERVICE– BY Chad Cerana, he does NOT return phone calls, emails or voicemails… I have a pending case going with State Auto and seems to me that they try to make it hard on you to walk away from your case. …
My son was involved in an accident with one of thier clients. Even though it was obvious it was thier fault they tried to claim 20% liability on my son’s fault. I had to get my company involved to get it resloved. I just hate having to play …
From the start they just awful. They accidentally took the money from my escrow and deposited it into my bank and when I called and asked what it was I was told not to worry. They then called a week or so later demanding it back and blamed …
Not a fan… Had an issue with our roof and they sent a guy named Jim out here who bragged about how many claims he has denied. They denied our claim and said the installers that put the roof on before we moved in and before they insured it …
Negative stars at best. I had a tire blowout and needed a tow. I call State Auto and they tell me under my commercial policy I would have to pay for the tow myself and then submit for reimbursement. So I did this due to time instead of …
I had The misfortune of being hit by a driver who was insured by this joke of a company. After following the adjusters instructions I got a quote from a local body shop that came in at $1,400. The adjuster came back and said they would …
Just BEAUTIFUL.
Quick and easy
wonderful service !!!
L I’ve the company
Nice people to work with
Great people!
Great service!
Great place to work
Great place to work
Standard for insurance companies
Perfect
Computer business not personal.
Terrible worse insurance company ever
Very nice and very clean.
Best web platform in the industry.
Good co
Holiday nativity is beautiful and touching.
Nothing rude not very helpful
Friendly and helpful customer service
He was polite and knowledgeable
Couldn’t get a hold of anyone.
lowest rate I found with great service!
Good deal
Deal
Ashley T was great at addressing my question and helping with a solution, Thanks!
This company is horrible. I would give it a zero star if I could.
Parrace was great…now the rest of the team there sucks!!
I have to admit State Auto is just terrific. Curse those handsome devils!
I really appreciate the help that Perrace Jackson gave me, she is really professional and I really really appreciate her help.
Ashley T was great helped with all my questions and concerns , fast service
My experience was awesome. Ashley Tilley was a big help
Perfect
This company is actually a scam. Criminals with zero intention of handling your claim.
Great Christmas nativity scean… and they do it every year…great place to take children
Terrible company to deal with. Run from them as fast as you can. They will cheat and steal from you.
stopped to see them putting the nativity up looking forward to seing complete
Nothing but good things to say so far- great online system, policy coverages and the service team is very responsive.
All I have to say is Sharaya White is the absolute best! Thank you so much for your help wonderful lady!!!!!
Ashley Tilley helped me register for the web site, she is very patient in guiding me to complete the registration
Susan Eisele for a great help after i got to her. Needed to get into my accts.
If you have an insurance claim with this company you’re screwed they will beat you up every which way they can and I tell you something and leave the contractor out to dry to end they will drag it out and not pay
Great Customer Service @ John. All around quality insurance company
I’m a new member. I am very disappointed State Auto does not offer a MOBILE APP.
Horrible customer service, months of multiple unanswered phone calls. Youd be better off taking your chances without insurance
Ashley was very helpful and explained my question and have access to agent for details. Very polite and friendly. Ins. Car.
I’ve only been in the lobby and a meeting room on the first floor, but what I saw looked pretty nice.
One of the best employer i have seen and heard in my entire carrier yet.. they are good and competitive on salary..
the worst of them all….do not waste your time with them…. they will only extort you and the only language they know is SALVAGE YOUR CAR. Be wise
Got caught on a technicality and now owe $1,700 for two months of coverage. Getting sent to collection, now I cant get the house I was looking at. I’m a disabled veteran, and soon to be homeless, thanks to these clowns.
State did everything we agreed to in a timely fashion . Their only drawback is the use of online signage etc. for older non- computer literate seniors.
I have all my rental properties through State Auto and I am very happy with them
They dont even deserve one star as far as my claim was concerned their customer was at fault and when I tried to call claims agent she never returns calls I went thru her supervisor and he never responded they literally drag their feet on settling probably on.purpose I feel sorry for anyone who has to deal with this company
Excellent customer service with very personable employees. John Gehrt was patient, professional and very well informed. 5 stars, hands down.
I was able to get a better policy for almost 50% less money! In today’s Health scare and economy drop, and encourage me to research for a lesser cost policy. Which I did find
inexpensive insurance with great customer service
Worst insurance on the planet. Gave us the run around actually argued with us about things very unprofessional. Please don’t waste your time.
Our choir sang at the Advent scene. We had a great crowd and everything went well. We were privileged to share our songs and appreciate the participation of the audience.
Brian Eft
State Auto Customer Service …
i have a homeowners policy and could not e sign to complete the policy ASHLEY TILLEY WAS VERY HELPFUL in giving me another link which helped me get it done she helped put my mind at ease getting it done on time THANKS AGAIN ASHLEY
I needed some help filling out my State Auto form. I called State Auto and Ashley Tilley was very helpful. Together we got it done.
Lisa Garrett I believe her name is, was extremely helpful!! She handled everything quickly and professionally. She definitely deserves a raise!
By far worst company I have dealt with . They don’t care about u at all . Only care about getting their premiums. Dont waste your time .
I have a Dwelling Fire Policy with State Auto Insurance for my properties , Perrace Jackson was very good & help-full with my questions. I appreciate har efforts.
License has been suspended 3 months and now they want me to pay 250 dollars and have an SR22 cause I was refused to have my certificate of compliance sent to the BMV. Corporate office be waiting for my call. 🤦🏻♂️ …
I work at an independent agency and spoke to Brian Blubaugh regarding a mutual customers account. He is always so helpful and very humorous!! Easy to work with.
I have been very pleased with the level of service I receive from State Auto any time I call. I was very pleased with how helpful Ashley Tilley was today in taking care of my issue.
Shayla was AWESOME, AWESOME, AWESOME! Not only did Shayla show enthusiasm and eagerness to help, she taught me some very beneficial billing skills!!! Ms. Shayla needs a raise 🙂 ALL 5’s across the board!
Called in to speak with a representative, got ahold of Ashley Tilley, and she was the best customer service representative I have ever spoke with. Very professional, my issues were resolved in minutes! Thank you so much for your help.
We were in a car accident…someone ran a stop sign….totaled our car. State Auto immediately step in and were fast and fair…. resolve everything in 2 weeks…great company…thank you for everything. Patti, Stephanie….were great.
An established company that is growing and changing. Working here is pretty relaxed and low stress, it is located right in downtown but the parking situation could be better. A parking garage would be preferable over 3 open lots but honestly it’s still good.
i call them and they coming take the pictures and they refund over $300 for everything.
i dont know why, When it rains heavily, the roof leaks and damages the ceiling. and they clams everything over $300, so bad for insurance company.
These guys are a ripoff. They over charged me for ten years and then when we cancelled our policy they tried to charge us over $7000 for the previous years workers comp policy. Nothing changed on our end just their policy magically changed after we cancelled. These guys are the worst. Dont ever do business with this company.
Not a good company, don’t rely on them. They just want money. Find any other insurance company, they just want your money and don’t really care to cover anything for you!!!
Its been over a month and they claim they haven’t received the police report. I am still driving my disable clients around in a damaged vehicle that is not as safe as it was before their client hit me!
I paid one insurance payment late they will no longer insure me. No mulligans here. I suggest going elsewhere by principle, even if you are a perfect, on time bill payer. An unexpected setback might hit you too, and they will relentlessly drop you immediately.
Used their homeowners insurance for close to 20 years – never missed a payment. Got a nonrenewal letter stating that my agent is no longer with the company. This is why I’m being dropped. Very nice.
There was a glitch with an email I did not receive in regards to my auto policy. Brian Blubaugh in customer service was absolutely amazing to work with and was so courteous. He helped clear up the problem and was so helpful! Thank you Brian!
Andrea helped me retrieve my Username & Password since I misplaced it. She was very helpful and got me logged in quick. Glad to see a company that has considerate and capable employees like Andrea. Good job!
Ashley Tilley was very helpful, courteous and professionally warm, caring and within a few minutes got me through the simple frustrating task of logging into our new on-line system. A wonderful good customer service representative!
State Auto an its staff stole over 2,000 dollars from a credit card an refused to pay it back! I wouldn’t recommend them to anyone there scammers and bullies there customers. I was done wrong by company an they refuse to understand whats right is right an whats wrong is wrong.
This is the worst insurance company I’ve ever had. They overcharge for policy fees – $995.00. I sold a 2002 Saturn on 4/29/2019 and a 2017 Nissan Altima 5/1/2019. On my graduation day 5/16/2019 from college I was rear ended and as a result …
I called in with problems attempting to make an account and Ashley was very helpful in going through my account and checking things out. She has sent a message to your IT people and they are going to send me a new document so that I can attempt to login or register my account
I was in an accident 2 weeks ago. The person who rear ended me uses State Auto. After two weeks State Auto has yet to contact the driver that hit me or pull the police report. Multiple calls this week have yielded no new information or progress.
“State Auto Insurance Scam”
A Man breaks into my home 0n 2/8/21 and sets a fire to keep warm in basement, …
State Auto, Nicole Stai, and Kimberly Dirner have been grossly unprofessional and incompetent regarding our claim. The entire team has been completely unresponsive, ignoring multiple contact attempts from us, to try and correct the mistakes they have made. Absolute failure.
I am a insurance agent for State Auto. I was running into a snag on a quote and called State Auto. Steve Honess not only fixed the problem I was having but took time on the phone to walk me through why the issue arose and how to work through it in the future. Steve is very knowledgeable and helpful.
Stephanie Lanier, Customer Service Extraordinaire, took excellent care of me. I’ll be adding an additional property to my coverage with State Auto and look forward to working with Ms. Lanier again. Katherine Hudson, Springdale AR.
I was in an accident with someone insured by this company. The claims process was quick and easy, their adjusters are amazing big Shout out to Kim. Kim handled my claim compassionately and professionally. Great company.
Shayla Roach in billing is absolutely amazing! She helped me resolve a problem that no one else was willing to dig in to and resolve. Her customer service is exceptional! Needs to be promoted to manager, so she can train the rest of the department!
State Auto has offered a partial roof replacement on my residence. They only want to replace the front half of the roof, not the back half. This is in spite of all the roof surfaces being contiguous with no good stopping point. The entire …
This company doesn’t help customers with there Rental Insurance policies on weekends no Customer Service Hotline Number to call for assistance . I highly not recommend this company to families and friends I highly recommend Liberty Insurance Company for good quality service and there responsive company
I am sorry to have to
complain about my roadside assistance.
Today, Saturday, December 14th around 4:30 pm I had car trouble. …
Their customer service is horrible! Paul Douglas is the worst adjuster and Erin Crosby is right behind him. They will find every reason to not pay out on a claim. They do not care about customer service. They only care on how many claims they can stop and not pay out on.
I have single car registered with this company.
Due to the pandemic, I was NOT driving from March 2020. I asked my insurance agent to put the vehicle on Garage insurance as I am not driving it. The reason he …
This is by far the worst insurance company I’ve ever had to deal with in my life. Do not waste your money or your time. They’re absolutely exhausting.
With that being said i find it ridiculous that an owner of an insurance company would give the same response to every bad review. They are trained scavengers. Lesson learned.
Rowdy Farmer provided a fantastic first impression of State Auto. I contacted customer service with an access problem to the website. Mr. Farmer was pleasant, knowledgeable, and followed up to insure I could access my new account. My hope is that there are more people like Mr. Farmer at State Auto.
I worked on the remodel for 6 months. Beautiful building
A client of this company was driving like a maniac and clipped my back bumper as she went around me and I had to chase her down, even though the accident was obviously her fault and the police report agreed with me, …
I had to deal with state auto for a claim. It was the worst experience, it took over a month and a half to get my car repaired. They never answered my calls and it took weeks for them to get back to me. Instead of going through the company …
Spent almost 2.5 months dealing with this company to get my car repaired. The claims person said they wouldn’t start the process until their client called them and said he caused the accident even with having a copy of the citation. …
I had a complicated situation and the State Auto Rep Kimberly Lanier was extremely helpful in assisting me resolve it. She not only helped but went above and beyond in going the extra mile in expediting the process. AAA Plus Service to State Auto for having such proficient professionals on board!
Canceled policy 12 months ago! State Auto has not only refused to cancel policy on vehicles I have sold but they have raised my payment amount so I can not block the payment though my bank!!! Never do business with these crooks. Filing grievance with my state insurance commissioners office!
I have been paying for this insurance for my personal and business as a bundle package, to include my home insurance and several vans. A unexpected storm came and cracked a window and the insurance company wouldn’t cover the cracked window …
Terrible customer service, terrible adjuster who has an attitude anytime you ask for anything. Your adjusters will literally go out of their way not to respond to you and will do anything to maintain all communication via email. If you …
I’m an independent agent working with State Auto. What a great company. Competitive rates, great services, and reliable adjusters! I especially shout out to Brian Eft who went beyond for my service inquiries. Will be doing business with State Auto as years to come!
The worst company of insurance to deal with when trying to get a claim handled. I will be missing my nephews graduation cause they could not get me a rental car before the weekend and I was not going to drive with a partially opened trunk 2 …
Honestly, (and gratefully)I have not utilized my homeowners policy much but when I had an issue with my account I was connected to Lisa G. a wonderful customer service representative. She was professional, kind, efficient, and solved my problem immediately.
I’m only giving one star because Google makes you have to give at least one. State Auto and Marcus Jones are the absolute worst. I’ve been trying to work with these guys for over 2.5 months, and had no luck. I was rear ended by one of their …
These people are a bunch of crooks! I bought a brand new home 1 yr ago. My renewal is not for another month, and I just looked on my mortgage escrow account and noticed that they charged me 1 1/2 times more for my homeowners premium for …
Had not been too impressed with State Auto since the small hometown agency I had signed up with was bought out by a bigger company. My faith in the company was renewed today when I dealt with Brian Blubaugh! He was the ultimate in …
I had to file a claim with State Auto about a week ago for an accident that I was at fault for. The process was running smoothly until it came time to pick up my rental. I tried to contact my adjuster for over 24 hours, who by the way, …
Craig is a great agent with super customer service..because of a severe injury, my driving has been so limited that they had a great rate for paid off car and the benefits I required…based on great driving record I got good rate. He makes taking my payment over the phone so easy each and every month. Great working with them!
Recently had the pleasure (never thought I’d say that out of an accident) of dealing with State Auto. Andi Davis and Kyle Gilliam did an exemplary job of taking care of my arrangements and repairs. Their professionalism and attitude was …
Thank you State Auto Insurance Company!
I highly recommend this company. They have the best rates of any insurance company I found. More importantly, I have had two claims since I have had this …
Not sure if I have put together the proper review previously. Called about my device not being activated on safety 360. Was very pleased to be able to get through phone prompt quickly and get a person quickly. Ashley Tillman helped me. She was pleasant, knowledgeable and quick to take care of my issue. Very pleasant experience.
if you wondered how much of a joke they are… well look at the fact they were bought out by another company
Love this Insurance Company. Offered me same insurance I had with another large Insurance company and the exact same coverage was $700 cheaper. Got that amt in a form of a check refunded from other insurance company. Zinser Agency is …
Our care associate, Zach, was amazing. Always quick to respond and so helpful.
I recently called State Auto for assistance regarding my homeowners and auto policies and spoke with a customer representative named Kim on one occasion and Steve Honess on another. They were extremely helpful and patient in helping me resolve my issue. They are what excellent customer service is about.
I called to try and understand why my bill was so high. Although she could not help me, Kimberly Lanier, instead of just transferring me was so very nice, understanding, and helpful. I was already in a bad mood from traveling and having a …
Poor attention, response and solution. I hope no one has an accident with a car from this insurance company. They paid for the total loss of my car as it would have been a toy.
Called State Auto for help regarding my online account as I could not access it. Called at 2:30pm expecting there to be a wait time and the phone was answered on the 3rd ring! Ashley was very helpful and helped me fix my issue with my …
My husband I have have our home and auto insurance with State Auto. We absolutely love our Agent (Chambers Insurance Agency in Selmer, TN). We know we will always be taken care of and properly advised and consequently insured due to their …
I love how easy it is to access my information at any point in time through an online system. It is so convenient not to have to go out of my busy schedule to deal with a quick insurance update or to view my policy. The team is always so …
“State Auto Insurance Scam”
Man breaks into my home 0n 2/8/21 and sets a fire to keep warm in basement, …
I’m an insurance agent in Texas, and Shayla Roach provided me with some of the best customer service that I’ve ever experienced today. She went above and beyond what she needed to do to assure that my customer’s issue was taken care of …
Kimberly Lanier of State Auto Insurance was so helpful and resourceful. Every question I asked, she answered them with ease. She was able to assist me with a billing concern, providing the a fast solution. In addition to her high knowledge …
An insured of State Auto Insurance hit my car, was at fault and I submitted my information to this company two days ago. I continue to call and wait for a return call from the adjuster. I sit and I wait. This company presents as very …
Worst insurance company to work with. They take so long to do anything and never get back to you. You need to constantly reach out. Their driver hit my car and was at fault but they won’t pay for my rental because the shop took too long by …
I recently switched to State Auto for my new home owners policy and was thrilled with the quote, which got even sweeter with bundling an auto policy! I was looking for some help and confirmation on a few details when my agent suggested I …
Worse homeowners insurance ever. Keep giving you the answering machine. No one is available. Then it hangs up on you.
Absolute worst insurance company to work with HANDS DOWN. We’ve been waiting for over 3 weeks on our adjuster to get us estimates back….. only to get estimates back and them tell us they are covering 3 shingles on our entire roof, not …
Providing insurance in various lines like personal auto, home owners, condominiums, commercial auto, business owners covering almost 30 states in United States of America with good premium provided for policies with liability collision and comprehension risks related to the personal and the business
The worst Insurance company EVER !!! My car was stolen and part of a larger crime spree that took up a block in my neighborhood.
I had a signed affidavit. Police reports. Everything I needed to process my …
Went through the car wash, and it took off and broke our back windshield wiper. When it was reported to the insurance company, they claimed that Shell did nothing wrong and it was not negligence. Why would Shell not be held responsible for …
Don’t get this insurance unless you’d like your money stolen. And have to call and cancel your policy 4 times because money continues coming out after you’ve canceled three times .
If I could give this company negative “stars”, I would! (Specifically the Columbus Ohio office) They are the absolute worst company I have ever dealt with in 40 years! I filed a claim for bad fuel that has messed up my fuel system. They …
Terrible insurance, horrible coverage, they don’t care about the customer one bit…I have full coverage, was in an accident where the other party admitted fault and was ticketed accordingly. I was then given a rental car that is not …
Samantha Lindimore took such good care of me, helped me log into my accounts and even forwarded my information through her systems so I didn’t have to jump through hoops. Thank you, samantha!
Just hope you never get rear ended by someone that’s covered by State Auto. You’ll have to gear up to protect your rights and fight their adjusters to get your car properly repaired. Lame company.
BAD CUSTOMER SERVICE– BY Chad Cerana, he does NOT return phone calls, emails or voicemails… I have a pending case going with State Auto and seems to me that they try to make it hard on you to walk away from your case. …
My son was involved in an accident with one of thier clients. Even though it was obvious it was thier fault they tried to claim 20% liability on my son’s fault. I had to get my company involved to get it resloved. I just hate having to play …
From the start they just awful. They accidentally took the money from my escrow and deposited it into my bank and when I called and asked what it was I was told not to worry. They then called a week or so later demanding it back and blamed …
Insurance is the greatest American scam!
State Auto is at best a garbage cut rate insurance. I was in the grocery store …
Not a fan… Had an issue with our roof and they sent a guy named Jim out here who bragged about how many claims he has denied. They denied our claim and said the installers that put the roof on before we moved in and before they insured it …
Negative stars at best. I had a tire blowout and needed a tow. I call State Auto and they tell me under my commercial policy I would have to pay for the tow myself and then submit for reimbursement. So I did this due to time instead of …