Everyone was pretty cool! They were super helpful and explained my transaction clearly and efficiently to me. Thankful this branch is so close to my house.
Worst credit union ever. Stopped using them over a year ago, thought all my accounts were closed but one was linked to paypal and they charge me 3 $30 overdraft fees because itunes was checking for funds.
they refinanced my car in May 2021, i was sent paperwork with account info, trying to set up online Banking so i can start making payments, their initial setup for 1st time logins is horrible, i called in and was on hold for a while, the …
Great Credit Union! Wonderful membership! Have never had no issues with anyone there. Employee are courteous and pleasant, and very helpful . I recommend them.
Very fishy things going on with the checking accounts. At night it will tell you you have negative balances and won’t be able to spend or access any of your money. They said it was a problem on their end but it hasn’t been fixed for months. Will be switching to a new bank soon.
This is by far the worse credit union in America,,,,you will literally get a headache dealing with( customer no service ) these people prefer to lie to you than to help you ,most sound like a bunch of incompetent kids ,a total unwieldiness …
If I could give zero stars for this Bank I would. Filed an atm dispute a month ago, still have not received my funds, no assistance, no help, just 3 hours of being transferred between departments who can help me and hold times
Terrible credit union will put you on hold forever and take forever to call you back regarding your money particularly Melissa over in loss prevention.
I finally close my account because of unnecessary insufficient charges though I had money in my savings that could easily be transferable. I also wanted to refinance my car with them but never heard from them. Apple bank finally helped me out. I had rude customer service upon closing my account at Kings street their Headquarters.
I have a loan payment at this credit union. I am basically happy with the service, BUT……
1. It would be nice if, when making a payment by phone with a check, they would …
Don’t apply for a credit card with this credit union if you’re self-employed. You will only be accepted if you have traditional income in the form of wages. They refuse to look at any other type of income on your tax return.
Do not bank with this company. I withdrew a large amount from the bank and was shorted in my cash payment. When I tried speaking to someone about this issue over the phone they first hung up on me. I called back again and finally had a …
-CUSTOMER BEWARE OF THIS INSTITUTION-
As a long standing member who makes on time credit card payment- I had a major health issue which caused me to make a credit card payment 7days past the due …
SDFCU CANNOT BE TRUSTED!! THEY WILL WRONGFULLY TAKE YOUR MONEY, PUT YOUR ACCOUNT IN COLLECTIONS, SUE YOU AND SAY YOU OWE THEM MONEY. PLEASE, DO YOURSELF A FAVOR AND GET ANOTHER CREDIT UNION!!
If I could give 0 stars I would. I have gone back and forth for weeks to try to resolve an issue. I have tried sending emails and they go unanswered or answered by someone who can’t be bothered to actually read the emails before they respond. So frustrating.
All I can say is they are the most unprofessional bank, most disorganized bank that I ever felt with. I went to a different bank and received less interest as it was too hard for them to open a new account and get the money from another financial institution! Stay FAR AWAY! Receive less interest but worth it. That says it all
Terrible experience from the very beginning. I refinanced my car through them. They advised when the payment would be due so I sent them a voided check and set up automatic draft. I get a letter in the mail not even a month after …
Branch Manager Genieve is an utter complete joke is was of no help to me! I drove 2 hours to complete membership because of an online issue or so I was told. I should have read the reviews before wasting my time.
If you don’t mind poor customer service and reps that clearly live in another dimension, this may be the bank for you.
Last month they charged me twice for my car payment. …
I’ve been with State Department for about 10 years and recently had my debit card hacked. Let first start by saying the fact that weekend hours are no longer available is disappointing and second I asked if my card could be expedited. The …
I never had a problem with SDFCU. Financed my brand new truck in 2013 , and after a few years paid for it in full and occasionally used “skip a payment” option during vacation time. Never had any problems.
Horrible customer service! You have to call to pay off your loan, but you have to wait on hold forever. Then when someone did answer, they were talking to a family member in the background and hung up on me! Absolutely ridiculous. …
We had a credit balance on a car loan that we paid off well over a year ago and this credit union has refused to give back our credit balance! We have called, sent numerous letters and now they are charging us a $10 inactivity fee! The worst customer service, do not use them! Beware!
I appreciate a higher amount of security for customers than a bank, but it’s way overboard at SDFCU. Why? I have power of attorney of my mother, who as dementia. I did not need to assign the POA at the time because, Mom has been able to …
Definitely the worst financial institution when it comes to disputes, charge backs and even account security. While I have waited 4 months + for my money to be returned, their security measures when you call cust service are ridiculous. …
Worst credit union I ever done business with. Especially during COVID-19 with everyone losing their jobs on hard times.
Do not trust them with your money ever. There is plenty other banks credit union out there that will treat you better.
The customer service is a disaster!….I needed notary public and the person I meet was very rude and don’t know that’s she needs to do with the paper I bring to her!.. she called her manager before put the stamp and her signature with …
The worst credit union ever!! Forget using the antiquated App for online banking and external transfers. Needed help. Connected to third party vendors who cannot help, rather offer call back within one business day. We’ll, that one business day turned into seven days and still no help.
Awful, awful service. The third party folks who answer the phone are clueless concerning the basics of the business, And when they leave a message for a “knowledgeable” person to call back they don’t return phone calls . To get a …
PLEASE RUN!!! FRAUD DEPARTMENT DONT DO NOTHING TO STOP THEIVES FROM STEALING YOUR MONEY. I CALLED AFTER CHECKING MY ACCOUNT, SEEING FRAUDULENT TRANSACTIONS PENDING..THE TRANSACTIONS STILL WENT TRHROUGH AND NOW I MUST WAIT FOR MY MONEY …
When I opened account with SDFCU online they said it will take 3-5 business days to open the account. However, I never heard back from them over a week. I had to call numerous times before they confirm that account was open. Also they ran …
Absolutely terrible credit union. Their fees are outrageous. You are better off banking with a for-profit bank. Honestly – save yourself the trouble. They drained my savings account with $10 inactivity fees. Isn’t the point of a …
Really has been terrible the last year. Not surprised by bad reviews. After the Pandemic hit, customer service has hit an all time low. Deposits are held in pending for a long time. This CU does very little for members. Have decided to use another CU where members tell me of superior customer service.
If you love having more money taken from your own pocket that your supposed to trust snakes with then this is a bank for you! If you love paying 14.95 on top of your payment for running your debit card this is the place for you! Place is …
I have called many times to get a refund on a extra payment I was charged, and they are so unhelpful. Call center seems to be people who have no idea how to solve problems. They say you will be contacted by someone who can help within one business day… no one has contacted me back to this day. Do not get a loan w them!
Rewards points (after saving them for years) have disappeared without notice or explanation. …very, very displeased and am looking forward to changing. Have been a member for almost 10 years and until the last 18 months or so, everything …
Just a garbage institution, all together. Fraud security is a complete joke. Takes multiple weeks to receive a replacement card and it rarely comes to the correct address. My ordered checks came with the wrong name and account number. Customer service assumes (incorrectly) my gender, on every call.
This is the worst credit union to ever bank with. I applied for membership and they did a hard pull of my credit report which was shocking. The worst part was even after providing them copy of social security card they are saying it is not …
By far and away the WORST ‘banking institution’ I have ever had the displeasure of interacting with. No one, and I do mean NO ONE wants to do their job properly. They not only lost a $7,000.00 payment of mine, but then lost a $10,000.00 …
This place used to be great. They must now be using contractors for their phone services. One week ago I received a scam email that said $439 was being taken from my account. I immediately called the credit union. Whoever answered the phone …
Unfortunately, I had to give at least one star to post my review, but the SDFCU desires ZERO stars. I must agree with the negative reviews. I have been a member for over 20 years; and I have been waiting for a card for over 2 months. I …
STAY AWAY FROM THIS BUSINESS! They claim to not get your PMT to double dip, to collect late fees, penalties and a 24.99 interest rate. Also if you’re a current or previous employee please msg me.
SDFCU sent my a letter saying that since I’ve had direct deposit for 40 years, they are depositing $50 in my account. And, oh by the way, the letter also said that $50 is subject to 1099 tax reporting. Thank you so much! With what’s …
Worst financial institution I have ever worked with. Unprofessional, poor service, no communication. I was pre-approved and locked in for a loan and then didn’t hear back for weeks. They missed closing, and never did answer the phone. I …
As soon as I am done paying off my credit card with them I am closing all of my accounts. This company has the WORSE customer service of any bank I have ever received. Why are you asking me a million questions to verify me and make it such …
Marcus Allen was such an amazing help to me right before the holidays. I came in with many challenging tasks and he got them done with no complaints and with great urgency! My experience was incredible and I will now use this King street branch for now on!!! Thank you so much for saving my holiday weekend.
I’ve been with this credit union a very long time and the level of service that I received today was terrible! The virtual assistant phone system is beyond terrible. I’ve spent well over 1.50 hours on hold and the call dropped only to have …
This credit union is not what it used to be. The customer service has went down tremendously. You could call in with a time sensitive issue, most of the time they will tell you they’ll have to forward your issue to a “specialists”, and you …
Very mixed experience. Office staff are competent, professional, and responsive. I have only good things to say about them. They quickly resolved an issue that multiple exchanges on-line and with telephone support had failed to solve. On …
Literally the worse credit union I’ve come into contact with. You can’t pick up a card in person, they take FOREVER to reimburse your money, they ask a bunch of stupid questions for an account that you already verified 30x! I am so sick of …
Unfortunately, I have to agree with all of these negative reivews. I’ve been banking with them for over 20 years. And they’ve been fine, until something comes up and you need help. I’ve never really needed anything out of the ordinary. …
Great membership benefits
terrible credit union, getting leave to them
Nothing but a friendly and efficient experience getting a loan!
Not a CU share branch… Just an atm
You get different answers each time you call.
This is the worst credit union ever
Always great service!
Complex transactions handled with ease. Customer service is awesome!
Great share branch service and ATMS that will dispense $10 bills.
This is by far the worst possible bank to keep your money at…
Have NO clue what they are doing!
Their auto, personal loan and credit card rates and mortgages can’t be beat. Very professional and helpful service.
At least answer the phone! I applied for a car loan, and I was trying to contact them but no one answers the phone for three days.
Excellent customer service. Been a customer for years and the bank stays current with competitive rates, products, and loan options.
Awful Credit Union! They need to shut it down!
Always on hold for at least 30 min when I call in and no body seems to want to help. Don’t waste your time with them.
Everyone was pretty cool! They were super helpful and explained my transaction clearly and efficiently to me. Thankful this branch is so close to my house.
I never had any problem with either deposits nor withdrawls from the King St Branch. All the employees have been courteous and helpful.
Fantastic credit union, great customer service and I’m happy with my choice
Horrible outsourced customer services…respect yourself and bank elsewhere.
Worst credit union ever. Stopped using them over a year ago, thought all my accounts were closed but one was linked to paypal and they charge me 3 $30 overdraft fees because itunes was checking for funds.
they refinanced my car in May 2021, i was sent paperwork with account info, trying to set up online Banking so i can start making payments, their initial setup for 1st time logins is horrible, i called in and was on hold for a while, the …
Great Credit Union! Wonderful membership! Have never had no issues with anyone there. Employee are courteous and pleasant, and very helpful . I recommend them.
Very fishy things going on with the checking accounts. At night it will tell you you have negative balances and won’t be able to spend or access any of your money. They said it was a problem on their end but it hasn’t been fixed for months. Will be switching to a new bank soon.
My calls have always been handled professionally.
This is by far the worse credit union in America,,,,you will literally get a headache dealing with( customer no service ) these people prefer to lie to you than to help you ,most sound like a bunch of incompetent kids ,a total unwieldiness …
If I could give zero stars for this Bank I would. Filed an atm dispute a month ago, still have not received my funds, no assistance, no help, just 3 hours of being transferred between departments who can help me and hold times
Terrible credit union will put you on hold forever and take forever to call you back regarding your money particularly Melissa over in loss prevention.
I finally close my account because of unnecessary insufficient charges though I had money in my savings that could easily be transferable. I also wanted to refinance my car with them but never heard from them. Apple bank finally helped me out. I had rude customer service upon closing my account at Kings street their Headquarters.
I have a loan payment at this credit union. I am basically happy with the service, BUT……
1. It would be nice if, when making a payment by phone with a check, they would …
Don’t apply for a credit card with this credit union if you’re self-employed. You will only be accepted if you have traditional income in the form of wages. They refuse to look at any other type of income on your tax return.
Wish I could give 0 stars. These people have no communication at al between departments. Confused bunch of folks.
Do not bank with this company. I withdrew a large amount from the bank and was shorted in my cash payment. When I tried speaking to someone about this issue over the phone they first hung up on me. I called back again and finally had a …
-CUSTOMER BEWARE OF THIS INSTITUTION-
As a long standing member who makes on time credit card payment- I had a major health issue which caused me to make a credit card payment 7days past the due …
SDFCU CANNOT BE TRUSTED!! THEY WILL WRONGFULLY TAKE YOUR MONEY, PUT YOUR ACCOUNT IN COLLECTIONS, SUE YOU AND SAY YOU OWE THEM MONEY. PLEASE, DO YOURSELF A FAVOR AND GET ANOTHER CREDIT UNION!!
If I could give 0 stars I would. I have gone back and forth for weeks to try to resolve an issue. I have tried sending emails and they go unanswered or answered by someone who can’t be bothered to actually read the emails before they respond. So frustrating.
All I can say is they are the most unprofessional bank, most disorganized bank that I ever felt with. I went to a different bank and received less interest as it was too hard for them to open a new account and get the money from another financial institution! Stay FAR AWAY! Receive less interest but worth it. That says it all
I had a horrific experience trying to become a member of the institution.
I submitted my application on 12/13/19 and on 12/16/19 through the secured your …
I would rate the customer service as a 1 or maybe even a zero. Worst customer service I’ve ever received. Communication is poor !
Terrible experience from the very beginning. I refinanced my car through them. They advised when the payment would be due so I sent them a voided check and set up automatic draft. I get a letter in the mail not even a month after …
The worst banking experience I have ever had. Just trust me and stay away.
Branch Manager Genieve is an utter complete joke is was of no help to me! I drove 2 hours to complete membership because of an online issue or so I was told. I should have read the reviews before wasting my time.
If you don’t mind poor customer service and reps that clearly live in another dimension, this may be the bank for you.
Last month they charged me twice for my car payment. …
I’ve been with State Department for about 10 years and recently had my debit card hacked. Let first start by saying the fact that weekend hours are no longer available is disappointing and second I asked if my card could be expedited. The …
I have never experienced such incompetence from an organization in MY LIFE. My 13 year old is much more organized than these individuals.
I never had a problem with SDFCU. Financed my brand new truck in 2013 , and after a few years paid for it in full and occasionally used “skip a payment” option during vacation time. Never had any problems.
Horrible customer service! You have to call to pay off your loan, but you have to wait on hold forever. Then when someone did answer, they were talking to a family member in the background and hung up on me! Absolutely ridiculous. …
Brandon who works in security, Mira and Maria, Wanda, the CEO, and the CFO are terrible people. Mario Hall as well… …
We had a credit balance on a car loan that we paid off well over a year ago and this credit union has refused to give back our credit balance! We have called, sent numerous letters and now they are charging us a $10 inactivity fee! The worst customer service, do not use them! Beware!
I appreciate a higher amount of security for customers than a bank, but it’s way overboard at SDFCU. Why? I have power of attorney of my mother, who as dementia. I did not need to assign the POA at the time because, Mom has been able to …
Definitely the worst financial institution when it comes to disputes, charge backs and even account security. While I have waited 4 months + for my money to be returned, their security measures when you call cust service are ridiculous. …
Worst credit union I ever done business with. Especially during COVID-19 with everyone losing their jobs on hard times.
Do not trust them with your money ever. There is plenty other banks credit union out there that will treat you better.
The customer service is a disaster!….I needed notary public and the person I meet was very rude and don’t know that’s she needs to do with the paper I bring to her!.. she called her manager before put the stamp and her signature with …
The worst credit union ever!! Forget using the antiquated App for online banking and external transfers. Needed help. Connected to third party vendors who cannot help, rather offer call back within one business day. We’ll, that one business day turned into seven days and still no help.
Awful, awful service. The third party folks who answer the phone are clueless concerning the basics of the business, And when they leave a message for a “knowledgeable” person to call back they don’t return phone calls . To get a …
PLEASE RUN!!! FRAUD DEPARTMENT DONT DO NOTHING TO STOP THEIVES FROM STEALING YOUR MONEY. I CALLED AFTER CHECKING MY ACCOUNT, SEEING FRAUDULENT TRANSACTIONS PENDING..THE TRANSACTIONS STILL WENT TRHROUGH AND NOW I MUST WAIT FOR MY MONEY …
When I opened account with SDFCU online they said it will take 3-5 business days to open the account. However, I never heard back from them over a week. I had to call numerous times before they confirm that account was open. Also they ran …
Absolutely terrible credit union. Their fees are outrageous. You are better off banking with a for-profit bank. Honestly – save yourself the trouble. They drained my savings account with $10 inactivity fees. Isn’t the point of a …
Really has been terrible the last year. Not surprised by bad reviews. After the Pandemic hit, customer service has hit an all time low. Deposits are held in pending for a long time. This CU does very little for members. Have decided to use another CU where members tell me of superior customer service.
If you love having more money taken from your own pocket that your supposed to trust snakes with then this is a bank for you! If you love paying 14.95 on top of your payment for running your debit card this is the place for you! Place is …
I have called many times to get a refund on a extra payment I was charged, and they are so unhelpful. Call center seems to be people who have no idea how to solve problems. They say you will be contacted by someone who can help within one business day… no one has contacted me back to this day. Do not get a loan w them!
Rewards points (after saving them for years) have disappeared without notice or explanation. …very, very displeased and am looking forward to changing. Have been a member for almost 10 years and until the last 18 months or so, everything …
Just a garbage institution, all together. Fraud security is a complete joke. Takes multiple weeks to receive a replacement card and it rarely comes to the correct address. My ordered checks came with the wrong name and account number. Customer service assumes (incorrectly) my gender, on every call.
This is the worst credit union to ever bank with. I applied for membership and they did a hard pull of my credit report which was shocking. The worst part was even after providing them copy of social security card they are saying it is not …
By far and away the WORST ‘banking institution’ I have ever had the displeasure of interacting with. No one, and I do mean NO ONE wants to do their job properly. They not only lost a $7,000.00 payment of mine, but then lost a $10,000.00 …
Working with SDFCU has been the absolute worst banking/money management experience that I have ever had. …
This place used to be great. They must now be using contractors for their phone services. One week ago I received a scam email that said $439 was being taken from my account. I immediately called the credit union. Whoever answered the phone …
Unfortunately, I had to give at least one star to post my review, but the SDFCU desires ZERO stars. I must agree with the negative reviews. I have been a member for over 20 years; and I have been waiting for a card for over 2 months. I …
STAY AWAY FROM THIS BUSINESS! They claim to not get your PMT to double dip, to collect late fees, penalties and a 24.99 interest rate. Also if you’re a current or previous employee please msg me.
SDFCU sent my a letter saying that since I’ve had direct deposit for 40 years, they are depositing $50 in my account. And, oh by the way, the letter also said that $50 is subject to 1099 tax reporting. Thank you so much! With what’s …
I’m glad to say after having an account for 16 years I’ve finally closed it!
Pros: …
Worst financial institution I have ever worked with. Unprofessional, poor service, no communication. I was pre-approved and locked in for a loan and then didn’t hear back for weeks. They missed closing, and never did answer the phone. I …
As soon as I am done paying off my credit card with them I am closing all of my accounts. This company has the WORSE customer service of any bank I have ever received. Why are you asking me a million questions to verify me and make it such …
Marcus Allen was such an amazing help to me right before the holidays. I came in with many challenging tasks and he got them done with no complaints and with great urgency! My experience was incredible and I will now use this King street branch for now on!!! Thank you so much for saving my holiday weekend.
I’ve been with this credit union a very long time and the level of service that I received today was terrible! The virtual assistant phone system is beyond terrible. I’ve spent well over 1.50 hours on hold and the call dropped only to have …
This credit union is not what it used to be. The customer service has went down tremendously. You could call in with a time sensitive issue, most of the time they will tell you they’ll have to forward your issue to a “specialists”, and you …
Very mixed experience. Office staff are competent, professional, and responsive. I have only good things to say about them. They quickly resolved an issue that multiple exchanges on-line and with telephone support had failed to solve. On …
Literally the worse credit union I’ve come into contact with. You can’t pick up a card in person, they take FOREVER to reimburse your money, they ask a bunch of stupid questions for an account that you already verified 30x! I am so sick of …
Unfortunately, I have to agree with all of these negative reivews. I’ve been banking with them for over 20 years. And they’ve been fine, until something comes up and you need help. I’ve never really needed anything out of the ordinary. …