Been with them for 17 years and waiting for the 13 more, you are right, if you owe they will blow your phone up, but if you want to talk all you talk to are machines.
Worse company !!!!! Payments went up $200 dollars out of no where, Please don’t even think of coming here . Run run run , currently refinancing with another mortgage company!
Horrible customer service. The few times I have dealt with someone from this mortgage company, they have had bad attitudes and have been incredibly lazy. DO NOT USE THIS COMPANY!!!!
Extremely horrendous customer service. You can NEVER reach anyone, and even when you call and leave a message, no one returns your call. How the hell can I get free from this terrible entity?
You can’t reach anyone EVER. The automated service hangs up when you try to pay by phone. Don’t expect anyone to help. You are sadly mistaken if you think someone is going to help you!
Every customer service representative I have spoken to are fabulous! Professional, courteous, knowledgeable and so helpful!! They deserve 10 stars!! Thanks for all your help.
State Home mortgage are very unresponsive it took a few days to get a live agent, my biggest issue is they don’t lower monthly mortgage payments after running the yearly mortgage analysis when property taxes and insurance fees decrease, …
Wow! I was actually able to get someone to call me back. Too bad I had to send an email threatening legal action but it worked. Got a call back in less than 1 hr.
So many negative reviews but I’ve been dealing with state home mortgage since 2010 I’ve never had any problems paying I’ve locked myself out do to forgetting my password but state home mortgage has always been there to help me reset my password other than that everything has been good
Just absolutely terrible service. Busy lines, no one ever answers, hard to get in contact with the right person to speak to concerning important matters, and the automated machine always hangs up when it switches your call to speak to a representative.
This is the WORST loan servicing company I have ever dealt with. Their customer service is horrible. They cannot get anything right. Using the GA Dream Program to buy my first home was the biggest mistake of my life.
Very poor customer service. They don’t return any calls and they don’t inform you of any changes.They are late mailing out payment coupons and posting your payment when you mail in payments.
I don’t think it’s the worse company but I also don’t feel like it’s the greatest…..You know how one or two can spoil it for the rest…..well that’s what’s happening.And they do have a problem with answering those phones….
I want to give Ms Gaylon my default office a special thank you for going above her call & advising me on help that was available for me. She is an outstanding person and deserves to recognized. . THANK YOU SO MUCH
0 stars this place never answers the phone and the website is always down i have to stay on the phone forever to pay my mortgage almost every month!!!!
Horrible customer service I’m trying to get in reach with them to unblocked my account since I forgot my password and its being 3 days and I haven’t get nobody to return my phone call , I don’t think they that busy …. i wish i can have another company to make my mortgage payment , so disappointment..
I’ve been with them for 10 years and I’ve never had a problem with them. The few times I’ve had to talk to someone they’ve always been very nice and helpful.
I switch my insurance company and they have sent over my paper work to Statehome mortgage about two months now and they haven’t responded.. now am getting email saying my insurance is overdue and I need to contact my my insurance company
sent over my insurance company…
This is the WORSE COMPANY EVER!!! Customer Service is HORRIBLE!!!! Have really bad attitudes and very smart and uncaring responses!!!!! I wish they would SELL my account. I don’t think there could be anyone worse than them!!!!!
Worse service. Cannot get through or my calls returned. Ms.Mays threatened to foreclose on my home and refused to take payment arrangements. The lack of professionalism is amazing. I’d give negative stars.
This company is the WORST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I absolutely hate this company, I’m looking for another company. From the customer service, the reps you speak with. The raised my mortgage up without notifying me of anything.. Its not my escrow or anything so why in the heck is it raised… Worst company ever!!!!
Nobody answers calls…no matter what option you choose when calling it goes into a loop between a male and female voice saying same thing over and over….IMPOSSIBLE TO REACH ANYONE!!!!!!!
Why do they even have phone numbers? No one EVER answers. Joke of a company. You can leave a message and maybe someone might call you back…maybe. Wish I could leave less than 1 star
It is almost impossible to get anyone on the phone. Worst company. So glad we sold our home and got away from them. When you do finally get a hold of a rep they are not pleasant nor helpful.
EVERYONE I’ve ever interacted with at this company is beyond rude. Do NOT do business with them. Run to someone else. They’re difficult and beyond rude.
No customer service skills once so ever. Im appalled.
There is no one to answer the phone. The customer service representatives send you to different departments and you don’t get an answer to your question. If you press a certain divisions number the phone line hangs up. The worst mortgage service!
This mortgage company is a joke why just why did i have to get them. I hate this company. Hard to get any business done or the simply task of payments online!!
I have been calling State Home for several weeks trying to get someone to answer the phone and reset my online account! I am locked out of their new online account and I have called for weeks and weeks both the local and 1800 numbers and I cannot get in contact with them!! Someone needs to answer the phone!
I sent out A payment October 29th for my November payment they told me they never receive at his son of payment for December 2nd they still told me they didn’t
I am so GLAD my home sold and I do not have to deal with State Home Morgage! If you don’t have a direct number for the person you are speaking to, you will never get an answer from customer service. Miss a few payments and they will harass you to no end!!!
It takes an act of Congress to get through to an actual speaking person! But wait to make your payment and they will be calling everyday wanting to know when a payment will be made. Worst company ever in regards to customer service.
WORST CUSTOMER SERVICE EVER!!!! I have been calling for 45 minutes with no answer. Not even a automated voice!!! I guess i’m going to have to make the drive to atlanta to speak with a actual person. This is absolutely inconvenient, lazy and …
Can’t get anyone on the phone. I’m not behind on any of my payments but for some reason my home owners insurance isn’t being paid. Just got another letter stating my insurance has been canceled. Plus I’m paying an extra $200 a month for a shortage that I don’t have. Worst company ever.
Run by the State of Georgia’s Housing and Finance Authority, Department of Community Affairs. I cannot ever recommend this lender. I would give them negative stars if I could. …
Received a letter out of nowhere telling me my mortgage is going to increase by approximately $400 due to extra fees they tacked on because they said there was a lapse in my homeowner’s insurance which there wasn’t. Refinancing to get away from this horrible company
I have NEVER been able to reach anyone over the phone ever since I was assigned to this mortgage company, by far the worst. I didn’t wanna give them any stars. The picture shows how long I have been waiting for an agent to come on the line.
Looks like I am not the only one that has had the difficulty of dealing with one of the rudest “customer service” agents, Susan Humpries. She is very combative on any requests that you make, rude and unprofessional. She seems to have a reputation of treating customers with disrespect and making things difficult.
Im so disappointed in this mortgage company. It sadens me that George dream pick this poorly ran company to help first time home owners. There staff is very rude and dont care,I tried to get a loan modification for the first time and dont …
Sold me a house for 116000 that was only worth 47000 and then foreclosed on me after having it 10 years.they should be shut down! Oh the ga dept of whatever services that state home shares a building with paid my Fannie may lone after they …
I sadly have to echo the thoughts of other customers before. Their online account system is absolute garbage. If for whatever reason your account is locked, it HAS to be unlocked by a representative and they ONLY operate M-F 8a-5p. This is …
State Home Mortgage states I was behind 60 days in my mortgage payments but the Credit Union states the checks were cashed. The rep. from the mortgage company request I mail a money order, cashier’s check or Western Union because the bank …
This place is sooo Awsome. They have taken good care of me for years. Everyone’s always respectful, helpful, resourceful, and very polite. A special thanks to Ms. Redmen. You have been a guiding Star to me and for that State Home Mortgage gets an extra 10 *😇 …
This place is horrible, bad business. No one ever answers the phone. I’ve left several messages on different occasions and not once have I received a call. Why is this company still in business?
Bad like always no one pick up the phone like always, but if I’m late yall call a million times tho good thing I found away too pay my mortgage without calling them SMDH
They are literally the worst. I’ve never gotten anyone to answer the phone there in the many years we have had an account with them. I can not login to their online system anymore so if I want help, I have to make a 40min drive to their office.
I have a problem with a one man company! !.they never answer the phone. Im starting to believe it’s not a real mortgage company. How can I qualify for a new mortgage company. Are maybe do some investigation. You would think they are Merrill lynch. …lol
This is ridiculous that you can’t get in contact with someone at this mortgage company during this crisis. Why send out an email to contact you, if there is no one there to take your calls to even help you.
Why is it so freaking hard to make a simple payment? Today is Thursday 11:43 am I call to do automated payment by phone the automated service says ” the hours of operation are Monday through Friday 8am to 6pm call back at those hours” then hangs up. Can’t pay online and can never reach anyone by phone. This company sucks terribly
If you pay late, the automated system hangs up on you no matter what option you choose. Seems purposeful on their part. I do not recommend this mortgage agency. 1/10
If I could put zero stars I would I don’t understand how this company is still operating. I am sure that they have many complaints with the BBB. I advise that if you get your mortgage bought out by this company refinance as soon as …
I must say this is the worst company ever. I would give it negative ratings if allowed. I have now tried for 3 days to get someone on the phone. Same as everyone else’s complaints it’s either busy/hangs up/auto system is down. I myself have …
This is the worst company. I received the worst customer service in banking I’ve ever known from the staff everytime I’ve ever called to talk to anyone their. They are rude, disrespectful, brash, and belligerent without a reasonable cause. …
I’ve called ever extension for the past 30 minutes and nobody has picked up. Quite frustrating. The prompts send you in circles and have you entering your information multiple times. The email system does not work. Overall this government division is garbage.
Too bad I can’t put a negative star or even 10 of them up there. Having so many problems with them there’s not enough room here to list everything. I no longer even try to call them anymore, because they just say they’ll fix the problems …
It’s a shame we pay this company every month but when we need to contact them we have to go through so many automated system and still not be a to speak to a representative. But be late on a payment and see how quick they can call you. This is rediculous!!!! All day and still I haven’t spoke to anyone.
I have hated this company from day one. You can never get anyone on the phone. EVER. Well, unless you’re late on your payment because of circumstances that are out of your control, then they’ll call you in a heartbeat. Got locked out of the …
They are so inconsiderate, unconcerned and rude through this whole pandemic. I was told and signed paperwork stating I am in a forbance (cares act) but still getting calls and letter every month last one being a cert letter telling me i …
I’ve had a mortgage with SHM for over 10 years. No major problems..actually no problems at all. I few times I have had to call – I just leave a voicemail and they typically call back same day.
I can never get a live person on either number provided on the website. Even if I call first thing in the morning I get a recording saying reps aren’t available. Unfortunately my loan was sold to this company as a first time homebuyer. So far the first impression has been horrrible!
Poor customer service. They not offering any kind of mortgage assistance during the COVID 19 pandemic. Told them I was furloughed for 3 months because of the pandemic and they basically said their is nothing they can do. In the future, I definitely will be refinancing my home.
Starting to wonder if this is even a legitimate business or an elaborate scam. I haven’t been evicted yet so my payments must be going somewhere. Like most other reviews I’m locked out of the online system as well. I’ve been making payments …
HORRIBLE HORRIBLE HORRIBLE!!! I would give negative stars if I could. Can NEVER get anyone on the phone. NEVER get a call back after leaving messages. But you better believe they call you over and over all day everyday if your payment is late. WORST MORTGAGE COMPANY EVERRRR, what a nightmare!!!!
I’m giving them one star because they approved my loan and I got a decent interest rate. However, I would give them zero stars based on their professionalism and efficiency. The person assigned to my loan had to request the same documents …
I have tried to leave several voicemails over the last several months (pre and post covid-19) and each time the mailbox is full and not accepting messages. So I sent snail mail trying to get some information regarding my loan with no response. Worst company ever trying to communicate with.
I have been calling State Home for three weeks in an effort to pay my mortgage and no one answers the phone. I’m locked out of their new online system so I can’t pay it there. Now if its late i’m sure they will try to charge me a late fee. How can you run a company that never has anyone available to speak to its customers?
Hard to get on the phone. You wait on hold for 10 minutes or more to be told no agents available and they hang up. Messed the escrow up and by hunt and peck, got a live person. he gave me the direct number to the guy who does escrows. I …
I have only been with them for 3 months and I am already irritated! . NO ONE ANSWERS THE PHONE! Now, from reading the reviews it looks like I am going to have to go up there. They need to do better. This is ridiculous. How does no one …
Customer service is HORRIBLE!! I truly hate this company. Whenever I have a question or concern, I am on hold for at least 20 minutes and then I am routed to a voice messaging system that says, “Sorry, no representatives are available. …
I have been calling for three days leaving voice messages and no one has gotten back too me nor will they answer the phone. I don’t understand how every agent that works for State Home Mortgage is on the phone at the same time all day every day. y’all have poor costumer service and everyone needs to be fired.
if i could I would give a negative number. the people here do not want to work. it is currently 11:12am on a Friday. i have been trying for the pat 30 min to get someone on the phone to make my payment. all it does is disconnect me. I would …
The people so rude. Can’t wait until I can refinance with another company. Phones never work. Payments take forever to process. Overall, I dread having to contact them. It’s never pleasant.
sent to someone’s voicemail that wasn’t even working today after waiting 15 min on hold. Why does this company not have adequate phone support staff. could easily be resolved by outsourcing. After reading the reviews I understand I’m not …
I have been doing business with state home mortgage for 10 years. There’s no change customer service is unprofessional. I’ve sent payment in by check. I received a call from the default mgr. I made a payment bank draft from the same account …
This mortgage company is horrible! If you can avoid doing business with them, do so. They have you waiting on the phone for HOURS but when will call you days before your mortgage is due to make sure you pay.
Is there a way to give them zero stars? Literally been trying to get in contact with these people for 17 days and I have only been able get a person on the phone once. When I did get on the phone they transferred me to someone who obviously …
How is this company still in business? Worst customer service ever! I can’t access my account online, I’m locked out of the phone payment system and when I dial their 800 number to speak with a representative, I either get a fast busy …
My mother passed away last year and unfortunately this garbage pile was her mortgage broker. When we had trouble getting the paperwork in a timely manner (thanks GA medical professionals!!!) I called several times. Every time I had to leave …
Leaving this review because I’m surprised with the amount of negative reviews. I’ve never had problems paying, but I always pay online. They were very helpful in helping with my escrow payments toward homeowners insurance and property tax …
I had a mortgage through State Home Mortgage for years and decided to refinance. After I refinanced State Home Mortgage went ahead and deducted my mortgage payment despite not owing them anything. When I finally got ahold of someone (after …
How am I supposed to pay my mortgage over the phone if there are always problems with the automated system? If only I could get my bank to just refinance my life instead of the 2 companies I’m having to deal with. It’s 2021 for crying out loud. We can put a man on the moon but can’t get this right?
This place is hands down the worst. I’ve been on hold for an hour an 20 minutes, just to get one simple question answered. Now I have to travel all the way to the office for the answer I need. If I could give a negative star I would!
This business is a total joke. I have been trying to call them to pay my mortgage through the automated system. I get disconnected every time. I could not get a hold of anyone period until i emailed them. They called me back and told me …
I’ve been a customer for over 6 years. They are hard to reach. Many of the customer service agents are mean. One man emailed me another customer’s confidential loan documents. I had to email him twice to let him know it was not the form I …
They automatically took out my Mortgage payment one day earlier than what was agreed on in writing. When you call the main office this man’s voice mail pick up, but you can’t leave a message because his mailbox is full…it’s OBVIOUS he …
As a first time home buyer I have to say that dealing with this company has been the worst part of the process. No one picks up the phone but if you happen to get lucky and someone actually does they will pass you around from rep to rep, no …
This is the worst mortgage company, you can tell by the 1.5 star…smfh. Every other company are helpful and responsive! I wish I didn’t have to get my mortgage loan through them, I should have gone with someone else smh. I didn’t receive …
I need someone from this office to call me back immediately. We have been trying to work out an issue with our mortgage, an issue that this office created, and now they refuse to answer our phone calls. Our home insurance is on the line …
Company has very poor customer service. My mortgage was bought from another bank and given to them and I wish there was a way we could object to our mortgages being bought out by other companies. Seems like they only have one person …
Like others have said recently, I am locked out of the new online account, and no one will answer the phone! This is very frustrating. Phones are never answered. Very glad I’m no longer being serviced by them for my loan.
I typically only post good experiences, but not today. They don’t return phone calls or emails on time. My wife and I had to restructure our loan, because without them formally telling us, our mortgage shot up almost $400. We weren’t …
This company is horrible , the staff are very rude and unprofessional when you voice your concerns. They continuously harass you calling upwards to 20 times per month in regards to a payment if not made exactly on the 1st. The …
I normally don’t leave bad reviews but I am soooooooooooooo over this company. They are the absolute worst with communication. I have a simple question and I have not been able to get ahold of anyone. I have called several times at …
From 2017-OMG I’m a NEW homeowner, I closed back in May and its now mid-Aug and my home loan hasn’t appeared on my credit yet. I was just trying to call in and get an update as to how long it would take to show up. No answer and then got …
worst mortgage company in the world. I literally cant pay my mortgage because the phone just rings forever no matter what time you call. ive never had an interaction with an actual person. i didnt even pick this company my loan was sold to them. this is the only possible way for a company this bad to get business. wow!
It’s been weeks and I’m still unable to pay my mortgage. The site is clearly not working. They say to call a number but you sit on hold for hours just to leave a message all for no one to ever call back. I’ve sent emails & I get nothing back
RUDE Customer Services Reps!!!!!!! I wish I could give them less stars!!! I just asked a rep to either talk more clearly or spell the name of the company she was referring me to. She literally refused, then had the audacity to get mad. …
They never answer their phone. I was unable to pay my mortgage on its due date and left a message. 2 business days later I still haven’t heard back from them.
Probably one of the WORST companies I’ve ever had to deal with and unfortunately I’ll have to deal with them fit a while. Literally poor reviews for every aspect of this company. I can NEVER get anyone on the phone, the line either rings …
State Home Mortgage is absolutely impossible to get in touch with someone. No one answers the phones even during operating hours. The only good part is u can go online, set up a payment and I can waive a late fee if needed. Especially …
New website is terrible! Doesn’t work. Can’t even log in to pay mortgage. I can’t wait to refinance. They also don’t answer the phone. And if there is a mistake on their part they surely will blame you!
This is the WORSE MORTGAGE COMPANY EVER. I’m trying to pay my mortgage and have been trying since 3/1/22 and still can’t. I can’t get a representative on the phone AT ALL TO HELP. The website is down to pay online and NO ONE IS AVAILABLE ON THE PHONE. What am I suppose to do at this point ?
Website has been down for over a month, I cannot get anyone on the phone. I had to sit on hold for 33 minutes to finally get a person to pay my monthly mortgage. What is happening????
Easily the worst and most incompetent organization I have had the unfortunate necessity of having to work with. No way to speak to a manager, incompetent help from agents, no way to even leave a complaint. Since this is a state agency I guess I should contact my local representative in order.to get a marginal level of assistance.
They are awful. No one ever answers the phone no matter what time of day you call. I have legitimate questions and I need answers. They are ridiculous and lack customer service. They don’t need to be in business as a mortgage company if no one can reach them!!
Most unprofessional company I have ever done business with, I totally regret picking this company. Their staff was so rude back in the day when you could get them on the phone, and their website for payments won’t work half the time. They …
The new website to make payments is trash! Then when you need to speak to someone about billing it takes forever to reach someone! Clearly everyone is having the same problems with this mortgage company. Please do better and fix the issues.
The new online payment system is a scam. I schedule payments and then it magically disappears. Like I never scheduled anything at all. Also, I can’t even log in to the website. The site tells me my login is wrong and makes me reset my login …
Quite frustrating. I’ve been trying to log into my account to pay my mortgage and the authentication code takes forever to be sent. Then when I do receive it, the code no longer works. Tried calling, can’t even get past the initial prompts …
The absolute worst mortgage company ever. I’ve been with them for 14 years and it’s been excruciatingly painful. They are not helpful, don’t answer the phones, and never send the proper communications. My loan officer was so rude and …
I’d give ZERO IF I COULD! can’t ever get anyone on the phone, after 3 days of trying to pay 2 house payments I got a lady. I have her my acct and routing number (not on file) checked my bank accts tonight and they drafted 1000.00 out the wrong acct! I’m so fed up with this company.
I have been calling and calling and calling and calling trying to pay my mortgage since I couldn’t pay it online because my login (the same one I’ve been using for months) is not working. I’m not late at this point but I will be very …
Rude and lacking customer service skills. Payment went through and was accidentally FIVE DOLLARS short. Lady calls me letting me know it needs to be cleared up along with a 27$ late fee. Could’ve called me yesterday to clear it up with no …
I only gave a 1 so I could write a review I asked you all 5 yrs ago to take that mortgage out of my mother’s name because she was deceased you refused to I don’t care if somebody is making payments now I am taking legal action because dead …
They are so rude when you get on to them and it takes you all day to get them on the phone. I have few more months to refinance with a new mortgage company.
There is always something wrong with the website. I hate calling in to CSR to make payments. I just need to login online make my payment and keep it moving. I wish I had a loan from somewhere else. Plz u guys need ti hurry and sell this loan. Can’t be bothered anymore. Too many inconsistencies.
I have been with them for over 20 years. I still can’t get my tax documents off the so called new portal today. I have to wait until tomorrow to call in which will probably take DAYS or WEEKS to receive based on their track record. It …
I’ve been with this company for 4+ years and have had one or two helpful people assist me throughout the pandemic. However, the online payment portal is awful and I’ve tried for weeks to get someone on the phone to just take my payment and …
I’m super surprised at all the negative comments. The very few times I had to call about anything the representative were nice and very kind. I had to get help getting back in my account after the system changed. It was not problem. I make payments online and or over the phone. I stay a month ahead. So far been pretty good.
Always helpful staff when I get through
Responsive
ABSOLUTE CROOKS
Great place
Problem taken care of
Terrible
Horrible service and attitudes
Worse customer service
worst customer service ever!!!!!
Run away.
Impossible to get in touch with. Ridiculous.
Was great experience. Knowledgeable
This is the worst mortgage company EVER
just wish a negative number was available..
THEY NEVER ANSWER THE PHONE!
Getting someone on the phone is a joke
I wasn’t satisfied with the customer service
Why is it so hard to get someone, anyone to answer the phone?!!!!!!
Customer service is horrible. Unbelievable
I can rarely ever get anyone to answer the freaking phone!
Everyone is EXTREMELY rude there. Wish I could give 0 stars
They are unprofessional and nasty! No one is ever available to help you.
You can’t ever get in touch with anyone unless you owe money…
Worst mortgage company. Worst website, worst customer service.
Worst mortgage company I’ve ever seen!
Have called office several times without getting a live person.
New to Company as I just bought a new Home and wish I could get a new Mortgage Company. This one is sorry as hell.
What is the use of having a phone number if no one ever answers? Horrible customer service!!!!!
Confrontational and raised their voice over the phone…the rudest people I’ve ever encountered
Sends you to a voicemail after waiting 15mins on hold. ANSWER THE PHONE!!!
No help at all
YOU CAN’T GET ANYONE TO ANSWER THE PHONE OR RETURN CALLS!!!
The worse ever. Never answered the phones.
Can never get in touch with them. Never using them for mortgage ever again.
They will not pick up the phone or return a call.. ever…
They never answer the phone, this has been going on for years. Terrible customer service.
They lost my payment and now I’m have to take responsibility for it. Terrible customer service!!!
Never answers the phone customers service is a joke need to change company who do I contact
Save yourself the trouble and time go to a different mortgage company they are horrible they never put the customer first or try to help.
Can’t get emails calls are not returned.
Jennifer is the girl running the finance department and she’s trashy and rude.
This is a horrible business!!! Call escrow department 100 times s day and still will not get an answer. Seems like a shady place.
Can’t get anyone to answer the phone…. I’m surprised they pay my insurance from my ercow account….
Trying to make a payment today 11/29/2019 and the online system and phone system will not allow me to due so.
I did not choose this place a letter was mail stating where to mail payments something wrong up in there no star
Horrible, they don’t return phone calls. It’s very hard to speak to someone
This place is awlful. My mom has a mortgage with yall and yalls employees need some manners on the phone
if i could I would give a negative number.I have been trying for the pat 60 minutes to get someone on the phone. Costumer service is bad.
It takes to long to get a return call….no good business. Do better!
The worst customer service and professionalism ever, if they ever answer the phone. Horrible
Been with them for 17 years and waiting for the 13 more, you are right, if you owe they will blow your phone up, but if you want to talk all you talk to are machines.
U can never get a person u need to talk to EVER but dang if ur payment is late-you’ll hear from them in lightening times!!!!!
A manager called along with Trellis. They explained everything and my previous experience was corrected and now we are on the same page.
Very hard to get someone on the phone. Not sure If they need to hire more people or better people.
Who is running this ship of fools? Worst experience in a quarter of a century. It’s 2020 fools. Wow. Good luck.
Worse company !!!!! Payments went up $200 dollars out of no where, Please don’t even think of coming here . Run run run , currently refinancing with another mortgage company!
I need to make my payment and have it posted today, Friday, November 29, 2019. No one working because it’s Black Friday? Seriously????
Can’t ever get anyone on the phone. Sold my house and they took my last payment even they went suppose to. Terrible company
Never answers or returns calls, increased my payments for no reason. Terrible company.
Horrible customer service. The few times I have dealt with someone from this mortgage company, they have had bad attitudes and have been incredibly lazy. DO NOT USE THIS COMPANY!!!!
Customer service is terrible and their website is down three fourths of the time and on no matter what device I use. Worst company ever!
Extremely horrendous customer service. You can NEVER reach anyone, and even when you call and leave a message, no one returns your call. How the hell can I get free from this terrible entity?
You can’t reach anyone EVER. The automated service hangs up when you try to pay by phone. Don’t expect anyone to help. You are sadly mistaken if you think someone is going to help you!
Horrible service. I cannot ever get thru to their landline to ask questions. The only time I hear from them is when my mortgage payment is near.
I’ve been trying to make mortgage payments but I can’t get through. It says their number has been disconnected. Not sure what to do.
Takes 24 hours before you can speak to anyone. New Automation…just a bunch of voicemails!! No call back. I had to call.
Terrible customer service. Impossible to reach anyone at the company. Terrible company. Shame on them. They should be shut down. GARBAGE 1
Every customer service representative I have spoken to are fabulous! Professional, courteous, knowledgeable and so helpful!! They deserve 10 stars!! Thanks for all your help.
State Home mortgage are very unresponsive it took a few days to get a live agent, my biggest issue is they don’t lower monthly mortgage payments after running the yearly mortgage analysis when property taxes and insurance fees decrease, …
Wow! I was actually able to get someone to call me back. Too bad I had to send an email threatening legal action but it worked. Got a call back in less than 1 hr.
So many negative reviews but I’ve been dealing with state home mortgage since 2010 I’ve never had any problems paying I’ve locked myself out do to forgetting my password but state home mortgage has always been there to help me reset my password other than that everything has been good
Just absolutely terrible service. Busy lines, no one ever answers, hard to get in contact with the right person to speak to concerning important matters, and the automated machine always hangs up when it switches your call to speak to a representative.
This is the WORST loan servicing company I have ever dealt with. Their customer service is horrible. They cannot get anything right. Using the GA Dream Program to buy my first home was the biggest mistake of my life.
Very poor customer service. They don’t return any calls and they don’t inform you of any changes.They are late mailing out payment coupons and posting your payment when you mail in payments.
I don’t think it’s the worse company but I also don’t feel like it’s the greatest…..You know how one or two can spoil it for the rest…..well that’s what’s happening.And they do have a problem with answering those phones….
I want to give Ms Gaylon my default office a special thank you for going above her call & advising me on help that was available for me. She is an outstanding person and deserves to recognized. . THANK YOU SO MUCH
0 stars this place never answers the phone and the website is always down i have to stay on the phone forever to pay my mortgage almost every month!!!!
Horrible customer service I’m trying to get in reach with them to unblocked my account since I forgot my password and its being 3 days and I haven’t get nobody to return my phone call , I don’t think they that busy …. i wish i can have another company to make my mortgage payment , so disappointment..
I’ve been with them for 10 years and I’ve never had a problem with them. The few times I’ve had to talk to someone they’ve always been very nice and helpful.
I switch my insurance company and they have sent over my paper work to Statehome mortgage about two months now and they haven’t responded.. now am getting email saying my insurance is overdue and I need to contact my my insurance company
sent over my insurance company…
Cannot pay mortgage over phone, no one answers, phone disconnects. No response to email inquiries.
This is the WORSE COMPANY EVER!!! Customer Service is HORRIBLE!!!! Have really bad attitudes and very smart and uncaring responses!!!!! I wish they would SELL my account. I don’t think there could be anyone worse than them!!!!!
Worse service. Cannot get through or my calls returned. Ms.Mays threatened to foreclose on my home and refused to take payment arrangements. The lack of professionalism is amazing. I’d give negative stars.
This company is the WORST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I absolutely hate this company, I’m looking for another company. From the customer service, the reps you speak with. The raised my mortgage up without notifying me of anything.. Its not my escrow or anything so why in the heck is it raised… Worst company ever!!!!
Nobody answers calls…no matter what option you choose when calling it goes into a loop between a male and female voice saying same thing over and over….IMPOSSIBLE TO REACH ANYONE!!!!!!!
Why do they even have phone numbers? No one EVER answers. Joke of a company. You can leave a message and maybe someone might call you back…maybe. Wish I could leave less than 1 star
It is almost impossible to get anyone on the phone. Worst company. So glad we sold our home and got away from them. When you do finally get a hold of a rep they are not pleasant nor helpful.
EVERYONE I’ve ever interacted with at this company is beyond rude. Do NOT do business with them. Run to someone else. They’re difficult and beyond rude.
No customer service skills once so ever. Im appalled.
There is no one to answer the phone. The customer service representatives send you to different departments and you don’t get an answer to your question. If you press a certain divisions number the phone line hangs up. The worst mortgage service!
This mortgage company is a joke why just why did i have to get them. I hate this company. Hard to get any business done or the simply task of payments online!!
I have been calling State Home for several weeks trying to get someone to answer the phone and reset my online account! I am locked out of their new online account and I have called for weeks and weeks both the local and 1800 numbers and I cannot get in contact with them!! Someone needs to answer the phone!
I sent out A payment October 29th for my November payment they told me they never receive at his son of payment for December 2nd they still told me they didn’t
I am so GLAD my home sold and I do not have to deal with State Home Morgage! If you don’t have a direct number for the person you are speaking to, you will never get an answer from customer service. Miss a few payments and they will harass you to no end!!!
It takes an act of Congress to get through to an actual speaking person! But wait to make your payment and they will be calling everyday wanting to know when a payment will be made. Worst company ever in regards to customer service.
WORST CUSTOMER SERVICE EVER!!!! I have been calling for 45 minutes with no answer. Not even a automated voice!!! I guess i’m going to have to make the drive to atlanta to speak with a actual person. This is absolutely inconvenient, lazy and …
Can’t get anyone on the phone. I’m not behind on any of my payments but for some reason my home owners insurance isn’t being paid. Just got another letter stating my insurance has been canceled. Plus I’m paying an extra $200 a month for a shortage that I don’t have. Worst company ever.
Run by the State of Georgia’s Housing and Finance Authority, Department of Community Affairs. I cannot ever recommend this lender. I would give them negative stars if I could. …
Received a letter out of nowhere telling me my mortgage is going to increase by approximately $400 due to extra fees they tacked on because they said there was a lapse in my homeowner’s insurance which there wasn’t. Refinancing to get away from this horrible company
I have NEVER been able to reach anyone over the phone ever since I was assigned to this mortgage company, by far the worst. I didn’t wanna give them any stars. The picture shows how long I have been waiting for an agent to come on the line.
Looks like I am not the only one that has had the difficulty of dealing with one of the rudest “customer service” agents, Susan Humpries. She is very combative on any requests that you make, rude and unprofessional. She seems to have a reputation of treating customers with disrespect and making things difficult.
Im so disappointed in this mortgage company. It sadens me that George dream pick this poorly ran company to help first time home owners. There staff is very rude and dont care,I tried to get a loan modification for the first time and dont …
Sold me a house for 116000 that was only worth 47000 and then foreclosed on me after having it 10 years.they should be shut down! Oh the ga dept of whatever services that state home shares a building with paid my Fannie may lone after they …
I sadly have to echo the thoughts of other customers before. Their online account system is absolute garbage. If for whatever reason your account is locked, it HAS to be unlocked by a representative and they ONLY operate M-F 8a-5p. This is …
State Home Mortgage states I was behind 60 days in my mortgage payments but the Credit Union states the checks were cashed. The rep. from the mortgage company request I mail a money order, cashier’s check or Western Union because the bank …
This place is sooo Awsome. They have taken good care of me for years. Everyone’s always respectful, helpful, resourceful, and very polite. A special thanks to Ms. Redmen. You have been a guiding Star to me and for that State Home Mortgage gets an extra 10 *😇 …
This place is horrible, bad business. No one ever answers the phone. I’ve left several messages on different occasions and not once have I received a call. Why is this company still in business?
Bad like always no one pick up the phone like always, but if I’m late yall call a million times tho good thing I found away too pay my mortgage without calling them SMDH
Update: They returned my call in a timely manner. If you can get anybody on the phone you’re lucky. Nobody ever answers anytime I call.
They are literally the worst. I’ve never gotten anyone to answer the phone there in the many years we have had an account with them. I can not login to their online system anymore so if I want help, I have to make a 40min drive to their office.
I have a problem with a one man company! !.they never answer the phone. Im starting to believe it’s not a real mortgage company. How can I qualify for a new mortgage company. Are maybe do some investigation. You would think they are Merrill lynch. …lol
This is ridiculous that you can’t get in contact with someone at this mortgage company during this crisis. Why send out an email to contact you, if there is no one there to take your calls to even help you.
Why is it so freaking hard to make a simple payment? Today is Thursday 11:43 am I call to do automated payment by phone the automated service says ” the hours of operation are Monday through Friday 8am to 6pm call back at those hours” then hangs up. Can’t pay online and can never reach anyone by phone. This company sucks terribly
If you pay late, the automated system hangs up on you no matter what option you choose. Seems purposeful on their part. I do not recommend this mortgage agency. 1/10
If I could put zero stars I would I don’t understand how this company is still operating. I am sure that they have many complaints with the BBB. I advise that if you get your mortgage bought out by this company refinance as soon as …
All of these comment have me scared to even try this company !
I must say this is the worst company ever. I would give it negative ratings if allowed. I have now tried for 3 days to get someone on the phone. Same as everyone else’s complaints it’s either busy/hangs up/auto system is down. I myself have …
This is the worst company. I received the worst customer service in banking I’ve ever known from the staff everytime I’ve ever called to talk to anyone their. They are rude, disrespectful, brash, and belligerent without a reasonable cause. …
I’ve called ever extension for the past 30 minutes and nobody has picked up. Quite frustrating. The prompts send you in circles and have you entering your information multiple times. The email system does not work. Overall this government division is garbage.
Too bad I can’t put a negative star or even 10 of them up there. Having so many problems with them there’s not enough room here to list everything. I no longer even try to call them anymore, because they just say they’ll fix the problems …
It’s a shame we pay this company every month but when we need to contact them we have to go through so many automated system and still not be a to speak to a representative. But be late on a payment and see how quick they can call you. This is rediculous!!!! All day and still I haven’t spoke to anyone.
I have hated this company from day one. You can never get anyone on the phone. EVER. Well, unless you’re late on your payment because of circumstances that are out of your control, then they’ll call you in a heartbeat. Got locked out of the …
They are so inconsiderate, unconcerned and rude through this whole pandemic. I was told and signed paperwork stating I am in a forbance (cares act) but still getting calls and letter every month last one being a cert letter telling me i …
I’ve had a mortgage with SHM for over 10 years. No major problems..actually no problems at all. I few times I have had to call – I just leave a voicemail and they typically call back same day.
I can never get a live person on either number provided on the website. Even if I call first thing in the morning I get a recording saying reps aren’t available. Unfortunately my loan was sold to this company as a first time homebuyer. So far the first impression has been horrrible!
I have called left several messages with no callback I just need a mortgage statement, I was left on hold for a hour & half still hasn’t picked up😡 …
Poor customer service. They not offering any kind of mortgage assistance during the COVID 19 pandemic. Told them I was furloughed for 3 months because of the pandemic and they basically said their is nothing they can do. In the future, I definitely will be refinancing my home.
Starting to wonder if this is even a legitimate business or an elaborate scam. I haven’t been evicted yet so my payments must be going somewhere. Like most other reviews I’m locked out of the online system as well. I’ve been making payments …
HORRIBLE HORRIBLE HORRIBLE!!! I would give negative stars if I could. Can NEVER get anyone on the phone. NEVER get a call back after leaving messages. But you better believe they call you over and over all day everyday if your payment is late. WORST MORTGAGE COMPANY EVERRRR, what a nightmare!!!!
I’m giving them one star because they approved my loan and I got a decent interest rate. However, I would give them zero stars based on their professionalism and efficiency. The person assigned to my loan had to request the same documents …
I have tried to leave several voicemails over the last several months (pre and post covid-19) and each time the mailbox is full and not accepting messages. So I sent snail mail trying to get some information regarding my loan with no response. Worst company ever trying to communicate with.
I have been calling State Home for three weeks in an effort to pay my mortgage and no one answers the phone. I’m locked out of their new online system so I can’t pay it there. Now if its late i’m sure they will try to charge me a late fee. How can you run a company that never has anyone available to speak to its customers?
Hard to get on the phone. You wait on hold for 10 minutes or more to be told no agents available and they hang up. Messed the escrow up and by hunt and peck, got a live person. he gave me the direct number to the guy who does escrows. I …
I have only been with them for 3 months and I am already irritated! . NO ONE ANSWERS THE PHONE! Now, from reading the reviews it looks like I am going to have to go up there. They need to do better. This is ridiculous. How does no one …
IMPOSSIBLE TO CONTACT. All I want to do is pay my mortgage.
Customer service is HORRIBLE!! I truly hate this company. Whenever I have a question or concern, I am on hold for at least 20 minutes and then I am routed to a voice messaging system that says, “Sorry, no representatives are available. …
I have been calling for three days leaving voice messages and no one has gotten back too me nor will they answer the phone. I don’t understand how every agent that works for State Home Mortgage is on the phone at the same time all day every day. y’all have poor costumer service and everyone needs to be fired.
if i could I would give a negative number. the people here do not want to work. it is currently 11:12am on a Friday. i have been trying for the pat 30 min to get someone on the phone to make my payment. all it does is disconnect me. I would …
The people so rude. Can’t wait until I can refinance with another company. Phones never work. Payments take forever to process. Overall, I dread having to contact them. It’s never pleasant.
sent to someone’s voicemail that wasn’t even working today after waiting 15 min on hold. Why does this company not have adequate phone support staff. could easily be resolved by outsourcing. After reading the reviews I understand I’m not …
I have been doing business with state home mortgage for 10 years. There’s no change customer service is unprofessional. I’ve sent payment in by check. I received a call from the default mgr. I made a payment bank draft from the same account …
This mortgage company is horrible! If you can avoid doing business with them, do so. They have you waiting on the phone for HOURS but when will call you days before your mortgage is due to make sure you pay.
Is there a way to give them zero stars? Literally been trying to get in contact with these people for 17 days and I have only been able get a person on the phone once. When I did get on the phone they transferred me to someone who obviously …
How is this company still in business? Worst customer service ever! I can’t access my account online, I’m locked out of the phone payment system and when I dial their 800 number to speak with a representative, I either get a fast busy …
Everything was good with them for awhile. If I ever had to pay my mortgage during the grace period they would call and set it up. …
My mother passed away last year and unfortunately this garbage pile was her mortgage broker. When we had trouble getting the paperwork in a timely manner (thanks GA medical professionals!!!) I called several times. Every time I had to leave …
Leaving this review because I’m surprised with the amount of negative reviews. I’ve never had problems paying, but I always pay online. They were very helpful in helping with my escrow payments toward homeowners insurance and property tax …
I had a mortgage through State Home Mortgage for years and decided to refinance. After I refinanced State Home Mortgage went ahead and deducted my mortgage payment despite not owing them anything. When I finally got ahold of someone (after …
How am I supposed to pay my mortgage over the phone if there are always problems with the automated system? If only I could get my bank to just refinance my life instead of the 2 companies I’m having to deal with. It’s 2021 for crying out loud. We can put a man on the moon but can’t get this right?
This place is hands down the worst. I’ve been on hold for an hour an 20 minutes, just to get one simple question answered. Now I have to travel all the way to the office for the answer I need. If I could give a negative star I would!
This business is a total joke. I have been trying to call them to pay my mortgage through the automated system. I get disconnected every time. I could not get a hold of anyone period until i emailed them. They called me back and told me …
I’ve been a customer for over 6 years. They are hard to reach. Many of the customer service agents are mean. One man emailed me another customer’s confidential loan documents. I had to email him twice to let him know it was not the form I …
They automatically took out my Mortgage payment one day earlier than what was agreed on in writing. When you call the main office this man’s voice mail pick up, but you can’t leave a message because his mailbox is full…it’s OBVIOUS he …
As a first time home buyer I have to say that dealing with this company has been the worst part of the process. No one picks up the phone but if you happen to get lucky and someone actually does they will pass you around from rep to rep, no …
This is the worst mortgage company, you can tell by the 1.5 star…smfh. Every other company are helpful and responsive! I wish I didn’t have to get my mortgage loan through them, I should have gone with someone else smh. I didn’t receive …
I need someone from this office to call me back immediately. We have been trying to work out an issue with our mortgage, an issue that this office created, and now they refuse to answer our phone calls. Our home insurance is on the line …
Company has very poor customer service. My mortgage was bought from another bank and given to them and I wish there was a way we could object to our mortgages being bought out by other companies. Seems like they only have one person …
Like others have said recently, I am locked out of the new online account, and no one will answer the phone! This is very frustrating. Phones are never answered. Very glad I’m no longer being serviced by them for my loan.
I typically only post good experiences, but not today. They don’t return phone calls or emails on time. My wife and I had to restructure our loan, because without them formally telling us, our mortgage shot up almost $400. We weren’t …
This company is horrible , the staff are very rude and unprofessional when you voice your concerns. They continuously harass you calling upwards to 20 times per month in regards to a payment if not made exactly on the 1st. The …
I normally don’t leave bad reviews but I am soooooooooooooo over this company. They are the absolute worst with communication. I have a simple question and I have not been able to get ahold of anyone. I have called several times at …
From 2017-OMG I’m a NEW homeowner, I closed back in May and its now mid-Aug and my home loan hasn’t appeared on my credit yet. I was just trying to call in and get an update as to how long it would take to show up. No answer and then got …
worst mortgage company in the world. I literally cant pay my mortgage because the phone just rings forever no matter what time you call. ive never had an interaction with an actual person. i didnt even pick this company my loan was sold to them. this is the only possible way for a company this bad to get business. wow!
It’s been weeks and I’m still unable to pay my mortgage. The site is clearly not working. They say to call a number but you sit on hold for hours just to leave a message all for no one to ever call back. I’ve sent emails & I get nothing back
RUDE Customer Services Reps!!!!!!! I wish I could give them less stars!!! I just asked a rep to either talk more clearly or spell the name of the company she was referring me to. She literally refused, then had the audacity to get mad. …
They never answer their phone. I was unable to pay my mortgage on its due date and left a message. 2 business days later I still haven’t heard back from them.
Probably one of the WORST companies I’ve ever had to deal with and unfortunately I’ll have to deal with them fit a while. Literally poor reviews for every aspect of this company. I can NEVER get anyone on the phone, the line either rings …
State Home Mortgage is absolutely impossible to get in touch with someone. No one answers the phones even during operating hours. The only good part is u can go online, set up a payment and I can waive a late fee if needed. Especially …
New website is terrible! Doesn’t work. Can’t even log in to pay mortgage. I can’t wait to refinance. They also don’t answer the phone. And if there is a mistake on their part they surely will blame you!
This is the WORSE MORTGAGE COMPANY EVER. I’m trying to pay my mortgage and have been trying since 3/1/22 and still can’t. I can’t get a representative on the phone AT ALL TO HELP. The website is down to pay online and NO ONE IS AVAILABLE ON THE PHONE. What am I suppose to do at this point ?
Website has been down for over a month, I cannot get anyone on the phone. I had to sit on hold for 33 minutes to finally get a person to pay my monthly mortgage. What is happening????
Easily the worst and most incompetent organization I have had the unfortunate necessity of having to work with. No way to speak to a manager, incompetent help from agents, no way to even leave a complaint. Since this is a state agency I guess I should contact my local representative in order.to get a marginal level of assistance.
They are awful. No one ever answers the phone no matter what time of day you call. I have legitimate questions and I need answers. They are ridiculous and lack customer service. They don’t need to be in business as a mortgage company if no one can reach them!!
Most unprofessional company I have ever done business with, I totally regret picking this company. Their staff was so rude back in the day when you could get them on the phone, and their website for payments won’t work half the time. They …
The new website to make payments is trash! Then when you need to speak to someone about billing it takes forever to reach someone! Clearly everyone is having the same problems with this mortgage company. Please do better and fix the issues.
The new online payment system is a scam. I schedule payments and then it magically disappears. Like I never scheduled anything at all. Also, I can’t even log in to the website. The site tells me my login is wrong and makes me reset my login …
Quite frustrating. I’ve been trying to log into my account to pay my mortgage and the authentication code takes forever to be sent. Then when I do receive it, the code no longer works. Tried calling, can’t even get past the initial prompts …
The absolute worst mortgage company ever. I’ve been with them for 14 years and it’s been excruciatingly painful. They are not helpful, don’t answer the phones, and never send the proper communications. My loan officer was so rude and …
I’d give ZERO IF I COULD! can’t ever get anyone on the phone, after 3 days of trying to pay 2 house payments I got a lady. I have her my acct and routing number (not on file) checked my bank accts tonight and they drafted 1000.00 out the wrong acct! I’m so fed up with this company.
My mortgage was transferred to this company and I dread interacting with them, their bad web application and their rude, dismissive representatives
I have been calling and calling and calling and calling trying to pay my mortgage since I couldn’t pay it online because my login (the same one I’ve been using for months) is not working. I’m not late at this point but I will be very …
Rude and lacking customer service skills. Payment went through and was accidentally FIVE DOLLARS short. Lady calls me letting me know it needs to be cleared up along with a 27$ late fee. Could’ve called me yesterday to clear it up with no …
I only gave a 1 so I could write a review I asked you all 5 yrs ago to take that mortgage out of my mother’s name because she was deceased you refused to I don’t care if somebody is making payments now I am taking legal action because dead …
They are so rude when you get on to them and it takes you all day to get them on the phone. I have few more months to refinance with a new mortgage company.
There is always something wrong with the website. I hate calling in to CSR to make payments. I just need to login online make my payment and keep it moving. I wish I had a loan from somewhere else. Plz u guys need ti hurry and sell this loan. Can’t be bothered anymore. Too many inconsistencies.
I have been with them for over 20 years. I still can’t get my tax documents off the so called new portal today. I have to wait until tomorrow to call in which will probably take DAYS or WEEKS to receive based on their track record. It …
I’ve been with this company for 4+ years and have had one or two helpful people assist me throughout the pandemic. However, the online payment portal is awful and I’ve tried for weeks to get someone on the phone to just take my payment and …
I’m super surprised at all the negative comments. The very few times I had to call about anything the representative were nice and very kind. I had to get help getting back in my account after the system changed. It was not problem. I make payments online and or over the phone. I stay a month ahead. So far been pretty good.