Very rude Lady as soon as you call the number to speak to somebody about a bill she was very rude and couldn’t even be nice had a loud tone with me had to put her in her place…!!!! DONT GET WITH THEM NO CUSTOMER SERVICE AT ALLLLL!!!!
Real estate agent here, had a service tech completely ignore what we asked for. I’ll be sure to tell every new potential client I have to avoid you guys, have fun.
Had an issue early on that was resolved very quickly. Installers showed up right on time and were super friendly. The hook up went fast and the internet is quick.
I just called this company to find out more about their Internet service. Horrible customer service. The lady answering the phone had total attitude! Phone call on 7/27/17 at about 2:20 PM or so EST. …
Signed up for internet they said they would come friday ok no problem. They called and said my neighbor wouldn’t let me come on his property so they could install it (which isn’t true because he gave them permission) I called to speak to …
Internet speed at 1 MBS on a good day when it’s working, if it’s not raining. Have DSL light and being told that’s the only service i can get being i am near the end of their service territory and they can’t bump up my speed any further. 11 …
Throttled speeds, terrible routers, charge outrageous money for 10down and 5up. I have mid hudson cable internet for the same price and have 100down and 7up. Do not go with this company. They are literally garbage. Take this from a tech guy. DO NOT GET THIS SERVICE.
They didn’t care when my daughter had covid and so did my fiance so we were out of work for over a month and 3 of my 4 kids are remote and they said nothing we can do for you call the school and see if they can help. All I wanted was a break on the bill or extension.
I’m extremely disappointed in StateTel. After 3 months of internet speed going to almost zero on a regular basis, even to point of actually losing internet and promise of a month’s credit (which I never received) I finally had to move to …
Service a bit off for small family owned company. Young man came to my door to provide service when I couldn’t connect to internet. No mask. Unmarked car. No Id. He couldn’t connect with his phone to internet. I think he wanted a sandwich …
Absolute garbage connection, we’ve had multiple “upgrades” but the internet never seems to get any better. The worst part of this all are the employees, there delightful, on the phone and in person when they come to my house to fix the …
I was skeptical about fiber optic service from such a small operation but it’s consistent and fast. Installers were quick to come, worked with my schedule and were very nice. It’s also much cheaper than the alternatives in my area.
What a HUGE difference in internet speed. We haven’t had to “Reset” our router weekly like we used to with our last provider. The installation process was flawless. We were so happy the day we were able to return all the old equipment & do away with the crazy high bill every month.
The quality of the fiber internet is fast and better then Verizon in my opinion. I switched 6 months ago and it saved me time, money, and a headache. Great prices and amazing customer service. Highly recommend.
Great customer, personable service AND Fair pricing!
I do wish the rural areas had fiber optic access. Living in rural area, I understand the high cost to install for the company with that said more people working from home and the increases in web devices in a home puts rural residents at a disadvantage.
Receptionists are completely rude. Forget about being able to get on the internet on a Saturday or Sunday if your using more than one device, and I have fiber. Overpriced for the quality ! But compared to mid Hudson which is the only other option in Coxsackie, it’s the best of the worst
Internet is great
Good staff
Friendly
Excellent
Great service!
Great customer service!!
Sent several messages got no response
This internet company makes me want to claw my eyes out.
They are hands down aleays great .
Fast, Personable service, Have been a business customer for over 10 years
50% of the time it feels like fiber optics, the other 50% of the time it isn’t even worth paying for the internet service.
Great service and always very friendly. Love the independent local service.
Repair person was fast, knowledgeable quick job because he knew what he was doing
Ive lived in a few different places and dealt with some awful providers but state tel has the best service!
Very reasonable rates. and very helpful polite staff.
The repair people respond quickly and they are always friendly. State tell.is the best value around.
Very rude Lady as soon as you call the number to speak to somebody about a bill she was very rude and couldn’t even be nice had a loud tone with me had to put her in her place…!!!! DONT GET WITH THEM NO CUSTOMER SERVICE AT ALLLLL!!!!
These guys will bend over backwards for you. They have the best, to the door, fiber at a very reasonable price!! Their internet is top notch!
Real estate agent here, had a service tech completely ignore what we asked for. I’ll be sure to tell every new potential client I have to avoid you guys, have fun.
Had an issue early on that was resolved very quickly. Installers showed up right on time and were super friendly. The hook up went fast and the internet is quick.
I just called this company to find out more about their Internet service. Horrible customer service. The lady answering the phone had total attitude! Phone call on 7/27/17 at about 2:20 PM or so EST. …
Signed up for internet they said they would come friday ok no problem. They called and said my neighbor wouldn’t let me come on his property so they could install it (which isn’t true because he gave them permission) I called to speak to …
Internet speed at 1 MBS on a good day when it’s working, if it’s not raining. Have DSL light and being told that’s the only service i can get being i am near the end of their service territory and they can’t bump up my speed any further. 11 …
Throttled speeds, terrible routers, charge outrageous money for 10down and 5up. I have mid hudson cable internet for the same price and have 100down and 7up. Do not go with this company. They are literally garbage. Take this from a tech guy. DO NOT GET THIS SERVICE.
They didn’t care when my daughter had covid and so did my fiance so we were out of work for over a month and 3 of my 4 kids are remote and they said nothing we can do for you call the school and see if they can help. All I wanted was a break on the bill or extension.
I’m extremely disappointed in StateTel. After 3 months of internet speed going to almost zero on a regular basis, even to point of actually losing internet and promise of a month’s credit (which I never received) I finally had to move to …
Service a bit off for small family owned company. Young man came to my door to provide service when I couldn’t connect to internet. No mask. Unmarked car. No Id. He couldn’t connect with his phone to internet. I think he wanted a sandwich …
Absolute garbage connection, we’ve had multiple “upgrades” but the internet never seems to get any better. The worst part of this all are the employees, there delightful, on the phone and in person when they come to my house to fix the …
I was skeptical about fiber optic service from such a small operation but it’s consistent and fast. Installers were quick to come, worked with my schedule and were very nice. It’s also much cheaper than the alternatives in my area.
What a HUGE difference in internet speed. We haven’t had to “Reset” our router weekly like we used to with our last provider. The installation process was flawless. We were so happy the day we were able to return all the old equipment & do away with the crazy high bill every month.
The quality of the fiber internet is fast and better then Verizon in my opinion. I switched 6 months ago and it saved me time, money, and a headache. Great prices and amazing customer service. Highly recommend.
Great customer, personable service AND Fair pricing!
I do wish the rural areas had fiber optic access. Living in rural area, I understand the high cost to install for the company with that said more people working from home and the increases in web devices in a home puts rural residents at a disadvantage.
Receptionists are completely rude. Forget about being able to get on the internet on a Saturday or Sunday if your using more than one device, and I have fiber. Overpriced for the quality ! But compared to mid Hudson which is the only other option in Coxsackie, it’s the best of the worst