Statebridge was founded on the principle that the combination of technology, deep industry experience, custom borrower touch, and a contrarian … See more
(Translated by Google) The website does not work they do not answer the phone but do not pay a little late because they call you every day very bad company Iván to help me why I had COVID and in the end they charged me everything was worse …
They bought out there loans through my credit union that closed and never let us know anything until after it was done. My they have my loan. I’ve called these people for over a month, trying to get it set up where I can make my payment …
They need to work on their customer service and their knowledge of what they do. They seemed like they were very uneducated on what they are supposed to do.
This place is horrible to deal with . Awful customer service and John Trujillo has the most horrible attitude . Shouldn’t work with the public at all . I would never talk to someone the way he did me !
They are in WAY OVER THEIR HEAD with the purchase of Chase Mortgages. I’m getting late notices on taxes NOT being paid. Anyone for a class action law suit?????
My mortgage loan was transferred to Statebridge , but is the worst company , they charged me a home insurance , where they should not and were to make me a refund and nobody gives me answer.
Worst company ever!!!!! horrible customer service and always saying they never received your payment. Then they tell you its nothing they can do when you call.
Horrible customer service have been calling the last couple of weeks to receive information about my account no one ever seems to answer are know anything pertaining to my account would highly recommend to take your business elsewhere horrible horrible horrible
Paid my bill on time and the always send me a bill and then they sent me to collections for late payment when it was on time 2 weeks before the due date please don’t used this company ever
I’m trying to call them but there not open when it clearly says that they open on Saturdays and I went online to make the payment the website is not working at all highly upset
STAY AWAY FROM THIS NASTY THIEVES AND FOUR LETTERS COMPANY SERVICE ! IF YOU STUCK WITH THIS ONE BE CAREFUL AND READ BETWEEN THE LINES ! THEY HAVE BUNCH OF LAWERS ON THE LEASH TO MAKE YOUR LIFE NIGHTMARE ! BE CAREFUL CUASE THERE NO -NO NO …
I wish I could put “0” stars, 1 star is to nice. Was on hold for nearly an hour before I could make my payment. There online pay never works right… Terrible place.
I have left multiple messages after waiting on hold for over an hour. No one ever calls back!. When you finally get someone on the line and try to get them to address those concerns then they are rude as hell!. I hate dealing with this company!
The WORST customer service we have EVER experienced! If I could do no stars I would. The lady who answered named Casandra was so condescending and argumentative!
I have never had such a horrible mortgage company. I had no choice because my original mortgage company sold my mortgage to Statebridge. I will refinance just to get away!!!
Chase sold my loan and i cant get a hold of anyone in this mortgage company. Have called over 25 times and no one every answers.. WILL REFINANCE AND GET ANOTHER MORTGAGE HOLDER. I GIVE A NEGATIVE 5
This Company is the worst! The people that they have hired taking the calls have no clue what they are doing. They didn’t pay my real estate taxes at the beginning of 2017 and now I am dealing with it.
, I was with BSI never had an issue paid on time and received a letter letting us know that our loan had been sold to Statebridge after reading reviews I’m shocked and afraid
This company is horrible they sent us a statement for our mortgage and when I went online to pay it says our account is inactive I have sat on hold for hours trying to get through to figure out what is going on it starts out by saying your …
I had a great experience calling Statebridge Company. The customer representative I spoke to was Richard. He was kind, helpful, informative and immediately resolved my reason for calling!
I have been trying for 3 days to contact these people to try and s settle an account. I can’t get anyone to answer phone and I have documented the times I have called and minute sat on phone. Here I am trying to settle an account but it seems no one cares. That don’t include the numerous messages I have left.
If I could give this lousy company zero stars, I would. I don’t need to say much at this point, as I’ve had the same experience with them. I’ve called Freddie Mac, Department of Financial Services for NYS, the Attorney General, and …
I called the phone number they have listed on their website and was on hold for over two hour before I got frustrated and hung-up. I then entered my phone number to have them call me back and still no response. What a waist of my time. That’s two hours of my life that I will never get back.
The worst customer service experience ever. Every time I call their automated system hangs up on me. 4 representatives promised to call me back and never heard back. For god’s sake I was trying to pay off the loan.
Paid off loan May 2016. Deed has not been transferred yet it is now February 2017.They said that they lost paper work. If loan was Sold to you, you got the paper work. Negative 5 stars.
Horrible customer service. Worst mortgage company. Nothing but issues, they deserve 0 stars. I have read the other reviews and have had the same issues over and over again. Time to lawyer up!
This company is terrible they like to add stuff to your bill with out talking to the owner. They will not respond to emails, faxes and get the ring around. Do not trust this company. I turned this company into the BBB and also to get investigated for there wrong doings.
Wow, Statebridge is upping their customer service game with the addition of a knowledgeable and considerate individual named Chelsea. I have had an ongoing issue and Chelsea took the time to grasp the case notes, to create a plan for a …
As stated numerous of times before, this company is #HORRIBLE!!!.# Our interest rate has gone up every year for the last 4 years. We are being billed for a BPO Disbursement that we had no knowledge of in the amount of $88. Every time we …
My mom has been trying to get in contact with these people she has been emailing them calling them and when she called today someone finally picked up and it was a man and he was so rude to her and everything didn’t even try to help. They …
If I could give negative stars I would. Terrible customer service. You never can get through to them and when you do it isn’t helpful. I’ve tried to pay by mail, over the phone, and online. They claim they’ve never received payments that I have proof were taken out of my accounts. Try to steer clear of this company at all costs.
I had a wonder experience dealing with Marcus Denton at Statebridge Company. In all my years in business, It is not very often that I have dealt with anyone so professional, courteous, and knowledgeable as Mr. Denton. I have called …
Forget about trying to reach someone by phone. I called 9 times! 8 times I was on hold for 5 mins then call will automatically disconnect. Finally got through the 9th time. Took me calling all day. Hire more people if you want to keep acquiring mortgage loans!!!!!
And I thought Chase, was bad….OMG… 0 customer service… I send in payments it shows there cashed on time… and I get a late fee.. any problem takes an hour on the phone with them and 4 times on hold… and still it’s not resolved…I …
If I could give this company less than 1 star I would. Statebridge acquired my mortgage from another company, and they are the incompetent, non customer focused company I have dealt with in the past 30 years. The phone techs chew gum in …
Worse company ever. They sent back payments from address I was told to send monthly payments to. Therefore, I was charged late fees and they were starting foreclosure process. My credit is now ruined. Refinance ASAP if your loan is sold to them.
Chase sold me to State Bridge. State Bridge has not notified me. I can NOT pay my mortgage. I call them and 25 minutes later I’m still listening to music. I know this will go into my credit bureau at some time. The Chase executive …
Vision Property Management took my last payment before it converted management over to Statebridge. They haven’t fixed it and Statebridge continues to harass me for payment I don’t owe. I’ve sent over paperwork to two different emails and have never gotten a response back to the resolution. Very frustrating!!!
WORST COMPANY EVERRRRRR, I WOULD PAY MY BILL ONLINE AND THEY TAKE WEEKS TO TAKE IT OUT MY ACCOUNT, WHEN I FIRST GOT WITH THEM THEY HAD MY SSN WRONG, I ADDRESS THAT ISSUE SENT PROOF AND ALL THEY STILL DID NOT HAVE IT RIGHT. ONE GIRL GOT …
This company has taken over for the people I RENT from and have set my account up as a loan! I did not sign any paperwork to have a loan im a RENTER not a a property owner, My name is not registered anywhere in county paperwork as a buyer …
Sounds like this is a pattern! Chase sold my loan to this company. I didn’t even receive notice until 29 days after it sold! Now I am late! I have tried repeatedly to send payment and it keeps getting rejected! The people that answer the phone are idiots! He had no idea what bill pay was nor an electric payment! OMG!
In spite of having a different experience last week I had a great experience today. A young man, Germain Mauwe, assisted me with care and concern and stayed with me until the matter was resolved. To make this even more awesome, I am not a …
Found out this company on my credit report saying I have a mortgage without any paperwork or anything from more than 14 years ago …I never had a mortgage with statebridge company ..I have rented for past 10 years..definitely scamming or …
Any company that calls their customer “failures” for having situations beyond their control, and raises their interest rates to beyond realistic is not even worthy of one star. If you can avoid this company it is in your best interest to …
Only giving this one star because I have to do so to review it. This company is a joke. They do not keep accurate records and anyone dealing with them should watch their backs.
If there was a way to give zero stars I would, every month the first week of every month is fighting with these people because they say they didn’t get my payment (I wired it to them) or the balances are off, or they don’t calculate the …
Chase sold mine too.. I was told everything is exactly like Chase however you can’t pay online w/o paying $5… And it’s $15 to make a payment over the phone and no they don’t have an App either… Seriously … This is a nickel and dime …
I have had bad experiences in the past with this company. However, I have to make a shout out to a couple representatives that have taken the time to help me. McKenzie an Richard have been so helpful. They have taken there time to figure …
My mortgage was transferred to statebridg from chase. Unfortunately right as I was selling my home. My home is now in escrow and neither me or the escrow officer can get anybody on the phone. I was awarded the home in a divorce and need a …
Awful, horrible company. I do not trust their online payment system so I mail in my check. They ALWAYS send the statement so I get it 3 days or less before it is due. I end up using the last month’s statement slip to include with my …
I just got off the phone with Wendy at Statebridge, this representative was extremely rude to me because she couldn’t locate a loan, the reason she couldn’t locate the loan was because she was on the wrong screen. I was giving her as much …
I’d give less stars if I could. Since Chase Bank sold it to Statebridge it’s been nothing but a headache. I’ve sent payments to their PO box and they say they have not relieved them, this mortgage company is a joke!!! …
This is literally the worst company that we’ve ever had to deal with in our entire life. How do you go from having a $1500 surplus in escrow to a $1360 shortfall the very next year. For a supervisor to say you being assessed forced …
The worst customer service I’ve ever experienced and I have xfinity and verizon to deal with. There’s literally no way to pay them. Their website doesn’t work, no one answers the phone and you get more and more late fees. I have to spend …
We do not know this company but they sent us a FAKE 1098 for a lot of money. After contacting them we found out they stole the social security number! The Omaha, NE, police have been contacted, and it is now in there hands. It is now …
AWFUL company. I am so disappointed that Chase sold my sub prime mortgage which I am blessed to be able to pay on time to THIS company. They are AWFUL. You cant pay on line, because they don’t have a “real” website and I have to overnight …
Been trying to get a hold of this company for simply making a payment for the last 3 MONTHS!!!!! No answer over the phone, no response when I email. Website sucks, keeps giving me error message. Late fees are piling up. specially with hard times like this!! I just want to make my payments and be up to date
Crooked liars. Numerous problems. They know your # when trying to pay on time wont pick up your phone but will if you use a different phone. Worse than mobsters. At least mobsters will will take your money on time when u are. How they are …
I can’t believe that this company is allowed to conduct business this way. Ever since my mortgage was sold to them, it’s been a nightmare. Examples; they didn’t pay my flood insurance so it was cancelled, they lost my payment, they …
Recently I was written to by this company, claiming to be the new mortgage servicer on my property. I’ve never heard of them, nor do they have the correct amount that I owe on my property to my bank, nor do I believe they legally have my …
If your loan got sold to this place, I’m sorry!!! Their customer service is the worst ever. When you call in their phone system is terrible and will hang up on you. It may take a week to get a voice, then hope they don’t transfer you, …
Requested payoff and sent a check for the full amount to Statebridge Company LLC. They cashed the check, but refuse to apply the funds to the account–closing out the loan. In the meantime, I’m receving collection calls–daily, sometimes …
This has to be one of the worst companies I have ever dealt with! Avoid them at all cost!! I’ve been doing business with them for years. I wish I could get rid of my account with them. HORRIBLE SERVICE!! I’ve even considered hiring lawyer. …
Can I give them NO STARS!!? The absolute WORST mortgage company EVER. Glitches in payment processing, false late payment credit reporting. Takes weeks to get any help even a payoff letter. PLEASE BEWARE! They need to be reported.
An appalling business with deceitful practices. For ten months, they have returned every payment I’ve sent them with a standardardized letter stating “we are returning your payment because it’s not enough to bring your account current.” …
Horrible experience. They haven’t been paying our county and school taxes and now there are late fees. Payments do not post until a month later or I receive bills late and get charged late fees. Our mortgage jumped up by $500 unexpectedly. …
All the reviews are true. My mortgage company sold to them they are horrible. I can’t make a payment online website. I have to call them and they charge 15 bucks. The first month they lost my paper work on my loan and I couldn’t pay it …
This company took over my loan when my credit union went defunct. Their website is terrible, often leaving me unable to make payments on my loan and potentially affecting my credit. Their customer service when calling is equally poor.
WORST COMPANY I HAVE EVER HAD CONTACT WITH! I’M IN FOR A CLASS ACTION LAWSUIT! Would give them negative stars if I could. We need to stop these people from taking advantage! How can they do business in this world in 2017???!!!! I’m …
So Rude. The people on the phone and in person . Once I was asked by a customer service lady to drive to the office to pay my bill in person, I was late and had been in the hospital for 9 days. When I get there , the lady is so rude asking …
My paycheck was short in march due to covid and I was unable to make my payment on time. I was 4 days late but was told they were not doing late fees. They charged one anywa . I called about it three times and even though subsequent …
Took 45 minutes for them to answer a simple question. Most of which was spent on hold. Unhappy they do not take electronic payments from my bank….seriously!? And they charged me late fees because of it. I can use their electronic payment …
Worst financial institute.
Unprofessional and unresponsive. Jon apparently is too busy to do his job.
Hopefully this place gets shut down because they offer absolutely no help in anything.
My mortgage was sold to Statebridge. It has been an absolute nightmare!! In the past 4 days, I have called three times and waited over 20 minutes each and never reached anyone. I then had to press 1 to leave a voicemail. Still, I have not …
This place is god awful, tried to get my primary mortgage refinanced. Statebridge wouldn’t give permission to allow it. Explained that I’m experiencing financial hardship and need lower payments on my primary mortgage, and was basically …
Horrible communication unable to take calls my loan was sold to this batch of incompetence with a small balance left and these people are holding my checks and doing every underhanded thing to not allow me to close the account or pay it in …
Same as everyone else. I try for days on end to pay online, site doesn’t work. Call, no one calls you back. Worst loan servicer ever. So frustrating every single month. Over it. You’d think they’d make it easier to pay them. Get it together.
Horrible….. Horrible … Horrible Mortgage Company. It’s a shame to the customer that your mortgage gets transferred to a different mortgage company without NO CUSTOMER consent. I understand that this is common business practice. But …
This is a terrible mortgage company. The crazy thing about it is I do not know where they came from. I have not lived in the property they are reporting late payments and fail to pay for 6 months in 2018 and I moved out of the property in …
Totally incompetent company . They buy mortgages but have no Idea how to act like a mortgage company they treat everyone like a two bit debt collector which is their roots. They keep requesting proof of property insurance payment that has …
Yes it’s all true they are the worst company to have your mortgage with. Have had so many issues with them. Send in our payment on time, they could not find it they charged us a late fee had to file a claim with our bank. They take such a …
In December I requested a payoff amount via email as I was told to do. The letter I received said we owed less than $28 and it had to be wired before the end of the month. The money was wired and then I receive a statement saying the …
I have been waiting for months for Statebridge to refund me my escrow funds, which are due to me after we refinanced to another loan servicer. Their customer service is unhelpful and consistently offers the same excuses. I’ve now roped our …
My grandmother was able to get through one time to an actual human. This issue is, now I have my “loan” number but I have no ability to pay other then money orders that have “not” been received. Unfortunately my grandmother has been sick …
If there was a way to give less than one star, I would. I am trying to make a payment but the website isnt working. So Tried to call to make a payment 5 days in a row. The first day i was on hold for 2 hours with the automated line saying …
Our mortgage was sold to this company last summer. We also did not receive notice from them on how to pay etc. Also called numerous times, and was automatically disconnected. …
Horrible, terrible company!!! Worst company I have ever dealt with!! My payments were not clearing for some reason. I had confirmation numbers and would call and ask why they were not clearing. I would call and one would say oh it’s fine …
If you are having issue with the make a payment page in their site, use Edge or Internet explorer browser that will solve the issue . Do not forgot to save the confirmation info page as pdf after your payment as proof in case their system did not record the transition.
Worst customer service and system ever! We bought a house and contacted them to pay our bill. Emailed them several times and called several times. Be prepared to sit on phone for over an hour if they tell you the wait time is one minute. …
This company bought out my credit union so unfortunately I got stuck with them for my auto loan. They don’t normally do auto loans and it is evident. Their loan website is impossible to use. Bad customer service, bad service in general.
Answer the freaking phone!!!! This company doesn’t want to take my money. All i want to do is pay my bill. When i call i’m on hold for a minimum of 45 minutes to ultimately just have the call disconnected. Even though it says aprox wait …
So my experience is a bit different then most. I actually have spoken to several persons including Noel ? And Janae Churchill. Here’s my issues, I’ve explained to both these young ladies that my home went into foreclosure, filed …
Consistently calls and leaves voice-mails to my husbands Josh stephens phone everyday but never answers when we call back. Nor do they mail us anything. We consistently pay through vision property management payment portal every month so I have no idea why they continually call us
This is the ABSOLUTE WORST company I have ever dealt with in all my years of doing business. This company‘s customer service is actually worse than all the other bad companies COMBINED. Either my husband or I have sat on hold for hours at …
This has been the worst experience in dealing with any sort of company in my lifetime. I have been trying to get a payoff letter for 6 MONTHS for our approved refinance which was approved in August. They have been giving me the run around …
This lender is the worst and be very careful as they will try to rip you off any chance they can. The last I saw they were rated a D by the BBB. They overcharged me for PMi as they continued to charge me PMi for 19 months after I reached …
I purchased my home on 10/30/2020. The company I worked with completing this loan was excellent. When the loan was sold to a servicer the first mortgage was sent to Mr. Cooper with no issues and the second Mortgage was sent to State Bridge. …
Have called every day for a solid week now. Left
messages. Finally got in touch with someone and she was helpful. She gave me her email address so I can email her when I could make the payment. Well now that …
My 3 loans were sent to statebridge because my credit union dissolved. I, unfortunately, didn’t have a choice as to where my loans went. When I go on website from my phone, it tells me it thinks I’m a robot and to type what’s in the …
Don’t ever EVER own a house with these guys. Ever. My parents have been trying to make a payment for three months- their website hasn’t responded, and back in December they never answered their phones so they could make a payment. They …
This company is trash! My account was transferred to them in March, I still haven’t gotten required paperwork nor do I have access to pay online. Phone calls are forever hold and only once did I reach a person able to help me. In reality …
This company doesn’t post payments to accounts upon receiving them. They delay this process in order to make clients incur fees, continuously. I’ve been requesting a corrected statement after supplying proof of payment and of them cashing …
I am very, very unhappy with this company. Our experience with them is horrible. They claim that they never received one of the checks we sent in September. They did confirm to us over the phone that another check, valid for two monthly …
This is the worst company to deal with. I sent my first mortgage payment on 09/11/20 for payment that was due 10/01/20. I have called several times they have not been able to locate my payment due to them providing me with the incorrect …
I wish I could give negative stars. I will give one because the customer representative was very pleasant. Now the rest of my monthly interaction is AWFUL! Can not pay online , cannot find my account in the system. 5 years without a late …
I’ve been trying to refinance my first position loan for over year now. This company has either refused to subordinate or given the lending company no response when contacted. Either way, they’ve cost me a lot of money in interest. Their …
Worst company ever! No customer service skills. They do not apply the payments on time nor process them correctly. Then try to charge you late fees and processing fees. No online access, in over a year, to my account and can’t get customer …
One star is more than I’d like to give this company. My credit union recently closed and my loan was picked up by this company. They lost my first payment and all I keep hearing was that the issue was escalated to management. Fast forward …
Awful! I have to call them twice just to get them to process a payment. They have me being 90 days late and have caused my credit to drop 73 pts and I’ve never been late on a payment. They hang up on you and when you ask for a payoff, they …
This company is terrible. It takes them 2-3 weeks to cash the checks I send so I keep getting “late payment charges” even though they are mailed on time. Apparently, they never cashed my February check and I didn’t realize it. I am 100% …
If i could give them 0 stars i would, but i guess 1 will have to do.
Ricardo #4004 Customer “Service” was very unprofessional, rude and not willing to assist in helping a homeowner facing foreclosure on her home. …
This place is the most horrible place.on the phone.for hours just to hear a beep and no signal. Also I had made a temp to pay the first offer after them not getting my payment went to someone else they said they couldn’t honor it. Then put …
Their website only works half the time if that. I always pay online and I haven’t been able to make my payment because it gives me an error message when I try to log on. I finally got on yesterday but after I submitted my payment I got the …
this Co is a sham. Bought my mortgage from another Co but didn’t have any info on me no account # for me to make payments NOW i am 3 months behind and they will do nothing to help. Call 3 times a day no call back. run far away from these people!!!!!!!
Have tried several times to pay online and wouldn’t go through. Just get an error message. Try to call and contact someone and waited over 30 minutes without getting and answer, just to get disconnected. Now there is a delinquent mark on my …
Carlean R
Heartless company! Covid was a difficult time for many. Lenders attempting to profit off of the hardship of others are a disgrace and should not be allowed to remain in business.
Just wanted to add my review to the pile. We have been with this company for two years and it has been nothing but a nightmare. Some months we get a statement (always late), others we don’t. They’ve lost our payments or failed to show our …
I had a very easy time getting through to a person. They received our clients third party authorization right away and had the banks attorney call me personally to work on a settlement. I’d imagine like most banks they can only help as much as you can be helped. If you’re realistic in your approach they seem to be here to help.
They bought our mortgage from another company and things are horrible. They are charging late fees because they aren’t processing payments. They won’t send statements,or any communication whatsoever. They will not tell you your pay off balance either. Not a company to do business with.
They took over our account from Vision Property Management a few years ago. They have repeatedly stated that we are 2 months behind in payments. We have documented proof that this is not true and have shared it with them multiple times, but …
Do NOT, I repeat, DO NOT USE THIS COMPANY. Steer clear. They continue to say that our mortgage is late when it is NOT. After Covid they purchased our loan that was in modification with PHH. They bought it only in July. They reported it as …
During Covid, our mortgage was put into forbearance. A few months ago we had applied for loan modification. During that time, our loan was sold to Statebridge. This is where everything went wrong. At the beginning of July, we had reached …
(Translated by Google) The website does not work they do not answer the phone but do not pay a little late because they call you every day very bad company Iván to help me why I had COVID and in the end they charged me everything was worse …
They bought out there loans through my credit union that closed and never let us know anything until after it was done. My they have my loan. I’ve called these people for over a month, trying to get it set up where I can make my payment …
Horrible communication.
One word: HORRIBLE
Don’t like it already
Horrible, horrible, mortgage company…
Less than zero. Terrible, terrible, terrible!!!
Horrible customer service.
My feelings are echoed in just about every comment here.
They Never Answer The PHONE!!
SCAM artists all around!
45 on hold and unable to use their website
Sad excuse for a company, even their own data is behind.
Where they pick this customer service people… screw my account… hate to deal with their customer service and they want us to do their job…
Horrible I was on hold for one hour, then when Finally somebody answer i got disconect,Horrible.Horrible,Horrible, Horrible.
All customer service people are friendly and very helpful!
bad phone service keep people waiting for more than an hour, if i have time to waste like they do
Horrible customer service… never answer the phone
Hold times are almost always 40 minutes to an hour before you can talk to someone.
Dishonest company.. No response. Use you for your money.
Does not value employees and has unethical business practices.
They need to work on their customer service and their knowledge of what they do. They seemed like they were very uneducated on what they are supposed to do.
Every review is accurate. They are the rudest customer service people I have ever dealt with.
Trash company! U will hate doing business with them.
Check them out on the Better Bus Bureau…not accredited, several complaints against them and rating of D. HORRIBLE low class company employing morons.
Fix your dang website so I can make a payment. Or fire your IT person. One of the two.
This place is horrible to deal with . Awful customer service and John Trujillo has the most horrible attitude . Shouldn’t work with the public at all . I would never talk to someone the way he did me !
Hands down, the WORST company I have ever dealt with. Escrowed my property taxes and now refuse to pay the property tax bill.
They are in WAY OVER THEIR HEAD with the purchase of Chase Mortgages. I’m getting late notices on taxes NOT being paid. Anyone for a class action law suit?????
My mortgage loan was transferred to Statebridge , but is the worst company , they charged me a home insurance , where they should not and were to make me a refund and nobody gives me answer.
Worst company ever!!!!! horrible customer service and always saying they never received your payment. Then they tell you its nothing they can do when you call.
trying to reach is impossible. their goal is to make sure you cant pay on time so they can foreclose on your property
Absolutely awful company. On hold for 20+ minutes. Disgusted my Mortgage was sold to this despicable mess of a company. 👎 …
Horrible customer service have been calling the last couple of weeks to receive information about my account no one ever seems to answer are know anything pertaining to my account would highly recommend to take your business elsewhere horrible horrible horrible
Paid my bill on time and the always send me a bill and then they sent me to collections for late payment when it was on time 2 weeks before the due date please don’t used this company ever
I’m trying to call them but there not open when it clearly says that they open on Saturdays and I went online to make the payment the website is not working at all highly upset
Totally incompetent on every level. Worst company of any kind EVER!
Avoid at all costs. I am refinancing at a higher rate just to get away form them.
WORST company ever!! Would like to give -5, but not an option! Chase sold my mortgage to them! Going to refinance ASAP!
STAY AWAY FROM THIS NASTY THIEVES AND FOUR LETTERS COMPANY SERVICE ! IF YOU STUCK WITH THIS ONE BE CAREFUL AND READ BETWEEN THE LINES ! THEY HAVE BUNCH OF LAWERS ON THE LEASH TO MAKE YOUR LIFE NIGHTMARE ! BE CAREFUL CUASE THERE NO -NO NO …
They ruined my credit. Says we haven’t been paying. We’ve made double payments.
I wish I could put “0” stars, 1 star is to nice. Was on hold for nearly an hour before I could make my payment. There online pay never works right… Terrible place.
I have left multiple messages after waiting on hold for over an hour. No one ever calls back!. When you finally get someone on the line and try to get them to address those concerns then they are rude as hell!. I hate dealing with this company!
The WORST customer service we have EVER experienced! If I could do no stars I would. The lady who answered named Casandra was so condescending and argumentative!
I wish I could leave a -100 stars… I’ve been trying to get title work for a car that I paid off for the past 6 months and I’ve gotten nowhere.
I have never had such a horrible mortgage company. I had no choice because my original mortgage company sold my mortgage to Statebridge. I will refinance just to get away!!!
Chase sold my loan and i cant get a hold of anyone in this mortgage company. Have called over 25 times and no one every answers.. WILL REFINANCE AND GET ANOTHER MORTGAGE HOLDER. I GIVE A NEGATIVE 5
This Company is the worst! The people that they have hired taking the calls have no clue what they are doing. They didn’t pay my real estate taxes at the beginning of 2017 and now I am dealing with it.
, I was with BSI never had an issue paid on time and received a letter letting us know that our loan had been sold to Statebridge after reading reviews I’m shocked and afraid
This company is horrible they sent us a statement for our mortgage and when I went online to pay it says our account is inactive I have sat on hold for hours trying to get through to figure out what is going on it starts out by saying your …
No customer service skills Whats so ever. Rating would be zero if possible.
I had a great experience calling Statebridge Company. The customer representative I spoke to was Richard. He was kind, helpful, informative and immediately resolved my reason for calling!
I have been trying for 3 days to contact these people to try and s settle an account. I can’t get anyone to answer phone and I have documented the times I have called and minute sat on phone. Here I am trying to settle an account but it seems no one cares. That don’t include the numerous messages I have left.
If I could give this lousy company zero stars, I would. I don’t need to say much at this point, as I’ve had the same experience with them. I’ve called Freddie Mac, Department of Financial Services for NYS, the Attorney General, and …
I called the phone number they have listed on their website and was on hold for over two hour before I got frustrated and hung-up. I then entered my phone number to have them call me back and still no response. What a waist of my time. That’s two hours of my life that I will never get back.
The worst customer service experience ever. Every time I call their automated system hangs up on me. 4 representatives promised to call me back and never heard back. For god’s sake I was trying to pay off the loan.
Paid off loan May 2016. Deed has not been transferred yet it is now February 2017.They said that they lost paper work. If loan was Sold to you, you got the paper work. Negative 5 stars.
Horrible customer service. Worst mortgage company. Nothing but issues, they deserve 0 stars. I have read the other reviews and have had the same issues over and over again. Time to lawyer up!
This company is terrible they like to add stuff to your bill with out talking to the owner. They will not respond to emails, faxes and get the ring around. Do not trust this company. I turned this company into the BBB and also to get investigated for there wrong doings.
Wow, Statebridge is upping their customer service game with the addition of a knowledgeable and considerate individual named Chelsea. I have had an ongoing issue and Chelsea took the time to grasp the case notes, to create a plan for a …
actually NO Stars!!
I totally agree with all of you! This company is bogus. As a matter of fact I …
As stated numerous of times before, this company is #HORRIBLE!!!.# Our interest rate has gone up every year for the last 4 years. We are being billed for a BPO Disbursement that we had no knowledge of in the amount of $88. Every time we …
My mom has been trying to get in contact with these people she has been emailing them calling them and when she called today someone finally picked up and it was a man and he was so rude to her and everything didn’t even try to help. They …
If I could give negative stars I would. Terrible customer service. You never can get through to them and when you do it isn’t helpful. I’ve tried to pay by mail, over the phone, and online. They claim they’ve never received payments that I have proof were taken out of my accounts. Try to steer clear of this company at all costs.
I had a wonder experience dealing with Marcus Denton at Statebridge Company. In all my years in business, It is not very often that I have dealt with anyone so professional, courteous, and knowledgeable as Mr. Denton. I have called …
Forget about trying to reach someone by phone. I called 9 times! 8 times I was on hold for 5 mins then call will automatically disconnect. Finally got through the 9th time. Took me calling all day. Hire more people if you want to keep acquiring mortgage loans!!!!!
And I thought Chase, was bad….OMG… 0 customer service… I send in payments it shows there cashed on time… and I get a late fee.. any problem takes an hour on the phone with them and 4 times on hold… and still it’s not resolved…I …
If I could give this company less than 1 star I would. Statebridge acquired my mortgage from another company, and they are the incompetent, non customer focused company I have dealt with in the past 30 years. The phone techs chew gum in …
Worse company ever. They sent back payments from address I was told to send monthly payments to. Therefore, I was charged late fees and they were starting foreclosure process. My credit is now ruined. Refinance ASAP if your loan is sold to them.
Chase sold me to State Bridge. State Bridge has not notified me. I can NOT pay my mortgage. I call them and 25 minutes later I’m still listening to music. I know this will go into my credit bureau at some time. The Chase executive …
Vision Property Management took my last payment before it converted management over to Statebridge. They haven’t fixed it and Statebridge continues to harass me for payment I don’t owe. I’ve sent over paperwork to two different emails and have never gotten a response back to the resolution. Very frustrating!!!
WORST COMPANY EVERRRRRR, I WOULD PAY MY BILL ONLINE AND THEY TAKE WEEKS TO TAKE IT OUT MY ACCOUNT, WHEN I FIRST GOT WITH THEM THEY HAD MY SSN WRONG, I ADDRESS THAT ISSUE SENT PROOF AND ALL THEY STILL DID NOT HAVE IT RIGHT. ONE GIRL GOT …
This company has taken over for the people I RENT from and have set my account up as a loan! I did not sign any paperwork to have a loan im a RENTER not a a property owner, My name is not registered anywhere in county paperwork as a buyer …
Sounds like this is a pattern! Chase sold my loan to this company. I didn’t even receive notice until 29 days after it sold! Now I am late! I have tried repeatedly to send payment and it keeps getting rejected! The people that answer the phone are idiots! He had no idea what bill pay was nor an electric payment! OMG!
In spite of having a different experience last week I had a great experience today. A young man, Germain Mauwe, assisted me with care and concern and stayed with me until the matter was resolved. To make this even more awesome, I am not a …
Found out this company on my credit report saying I have a mortgage without any paperwork or anything from more than 14 years ago …I never had a mortgage with statebridge company ..I have rented for past 10 years..definitely scamming or …
As others have said, this company is horrible.
Their website is constantly broken (and full of placeholder content that really …
Any company that calls their customer “failures” for having situations beyond their control, and raises their interest rates to beyond realistic is not even worthy of one star. If you can avoid this company it is in your best interest to …
Only giving this one star because I have to do so to review it. This company is a joke. They do not keep accurate records and anyone dealing with them should watch their backs.
If there was a way to give zero stars I would, every month the first week of every month is fighting with these people because they say they didn’t get my payment (I wired it to them) or the balances are off, or they don’t calculate the …
Chase sold mine too.. I was told everything is exactly like Chase however you can’t pay online w/o paying $5… And it’s $15 to make a payment over the phone and no they don’t have an App either… Seriously … This is a nickel and dime …
I have had bad experiences in the past with this company. However, I have to make a shout out to a couple representatives that have taken the time to help me. McKenzie an Richard have been so helpful. They have taken there time to figure …
My mortgage was transferred to statebridg from chase. Unfortunately right as I was selling my home. My home is now in escrow and neither me or the escrow officer can get anybody on the phone. I was awarded the home in a divorce and need a …
Awful, horrible company. I do not trust their online payment system so I mail in my check. They ALWAYS send the statement so I get it 3 days or less before it is due. I end up using the last month’s statement slip to include with my …
I just got off the phone with Wendy at Statebridge, this representative was extremely rude to me because she couldn’t locate a loan, the reason she couldn’t locate the loan was because she was on the wrong screen. I was giving her as much …
I’d give less stars if I could. Since Chase Bank sold it to Statebridge it’s been nothing but a headache. I’ve sent payments to their PO box and they say they have not relieved them, this mortgage company is a joke!!! …
This is literally the worst company that we’ve ever had to deal with in our entire life. How do you go from having a $1500 surplus in escrow to a $1360 shortfall the very next year. For a supervisor to say you being assessed forced …
The worst customer service I’ve ever experienced and I have xfinity and verizon to deal with. There’s literally no way to pay them. Their website doesn’t work, no one answers the phone and you get more and more late fees. I have to spend …
We do not know this company but they sent us a FAKE 1098 for a lot of money. After contacting them we found out they stole the social security number! The Omaha, NE, police have been contacted, and it is now in there hands. It is now …
AWFUL company. I am so disappointed that Chase sold my sub prime mortgage which I am blessed to be able to pay on time to THIS company. They are AWFUL. You cant pay on line, because they don’t have a “real” website and I have to overnight …
Been trying to get a hold of this company for simply making a payment for the last 3 MONTHS!!!!! No answer over the phone, no response when I email. Website sucks, keeps giving me error message. Late fees are piling up. specially with hard times like this!! I just want to make my payments and be up to date
Crooked liars. Numerous problems. They know your # when trying to pay on time wont pick up your phone but will if you use a different phone. Worse than mobsters. At least mobsters will will take your money on time when u are. How they are …
I can’t believe that this company is allowed to conduct business this way. Ever since my mortgage was sold to them, it’s been a nightmare. Examples; they didn’t pay my flood insurance so it was cancelled, they lost my payment, they …
Recently I was written to by this company, claiming to be the new mortgage servicer on my property. I’ve never heard of them, nor do they have the correct amount that I owe on my property to my bank, nor do I believe they legally have my …
If your loan got sold to this place, I’m sorry!!! Their customer service is the worst ever. When you call in their phone system is terrible and will hang up on you. It may take a week to get a voice, then hope they don’t transfer you, …
Requested payoff and sent a check for the full amount to Statebridge Company LLC. They cashed the check, but refuse to apply the funds to the account–closing out the loan. In the meantime, I’m receving collection calls–daily, sometimes …
This has to be one of the worst companies I have ever dealt with! Avoid them at all cost!! I’ve been doing business with them for years. I wish I could get rid of my account with them. HORRIBLE SERVICE!! I’ve even considered hiring lawyer. …
Worst company to deal with they will lie about your escrow refund and never send it. They will hang up and avoid calls.
Can I give them NO STARS!!? The absolute WORST mortgage company EVER. Glitches in payment processing, false late payment credit reporting. Takes weeks to get any help even a payoff letter. PLEASE BEWARE! They need to be reported.
You can never get through to anyone let alone someone in management. I had to hire an attorney to deal with all there lies. …
An appalling business with deceitful practices. For ten months, they have returned every payment I’ve sent them with a standardardized letter stating “we are returning your payment because it’s not enough to bring your account current.” …
Horrible experience. They haven’t been paying our county and school taxes and now there are late fees. Payments do not post until a month later or I receive bills late and get charged late fees. Our mortgage jumped up by $500 unexpectedly. …
All the reviews are true. My mortgage company sold to them they are horrible. I can’t make a payment online website. I have to call them and they charge 15 bucks. The first month they lost my paper work on my loan and I couldn’t pay it …
This company took over my loan when my credit union went defunct. Their website is terrible, often leaving me unable to make payments on my loan and potentially affecting my credit. Their customer service when calling is equally poor.
WORST COMPANY I HAVE EVER HAD CONTACT WITH! I’M IN FOR A CLASS ACTION LAWSUIT! Would give them negative stars if I could. We need to stop these people from taking advantage! How can they do business in this world in 2017???!!!! I’m …
So Rude. The people on the phone and in person . Once I was asked by a customer service lady to drive to the office to pay my bill in person, I was late and had been in the hospital for 9 days. When I get there , the lady is so rude asking …
My paycheck was short in march due to covid and I was unable to make my payment on time. I was 4 days late but was told they were not doing late fees. They charged one anywa . I called about it three times and even though subsequent …
Took 45 minutes for them to answer a simple question. Most of which was spent on hold. Unhappy they do not take electronic payments from my bank….seriously!? And they charged me late fees because of it. I can use their electronic payment …
Worst financial institute.
Unprofessional and unresponsive. Jon apparently is too busy to do his job.
Hopefully this place gets shut down because they offer absolutely no help in anything.
My mortgage was sold to Statebridge. It has been an absolute nightmare!! In the past 4 days, I have called three times and waited over 20 minutes each and never reached anyone. I then had to press 1 to leave a voicemail. Still, I have not …
This place is god awful, tried to get my primary mortgage refinanced. Statebridge wouldn’t give permission to allow it. Explained that I’m experiencing financial hardship and need lower payments on my primary mortgage, and was basically …
Horrible communication unable to take calls my loan was sold to this batch of incompetence with a small balance left and these people are holding my checks and doing every underhanded thing to not allow me to close the account or pay it in …
Same as everyone else. I try for days on end to pay online, site doesn’t work. Call, no one calls you back. Worst loan servicer ever. So frustrating every single month. Over it. You’d think they’d make it easier to pay them. Get it together.
Horrible….. Horrible … Horrible Mortgage Company. It’s a shame to the customer that your mortgage gets transferred to a different mortgage company without NO CUSTOMER consent. I understand that this is common business practice. But …
This is a terrible mortgage company. The crazy thing about it is I do not know where they came from. I have not lived in the property they are reporting late payments and fail to pay for 6 months in 2018 and I moved out of the property in …
Totally incompetent company . They buy mortgages but have no Idea how to act like a mortgage company they treat everyone like a two bit debt collector which is their roots. They keep requesting proof of property insurance payment that has …
The worse. Will be contacting the state financial on them.
Pay my mortgage 8 months up front and the guy said ok, we’ll talk to you in 8 …
Yes it’s all true they are the worst company to have your mortgage with. Have had so many issues with them. Send in our payment on time, they could not find it they charged us a late fee had to file a claim with our bank. They take such a …
In December I requested a payoff amount via email as I was told to do. The letter I received said we owed less than $28 and it had to be wired before the end of the month. The money was wired and then I receive a statement saying the …
I have been waiting for months for Statebridge to refund me my escrow funds, which are due to me after we refinanced to another loan servicer. Their customer service is unhelpful and consistently offers the same excuses. I’ve now roped our …
My grandmother was able to get through one time to an actual human. This issue is, now I have my “loan” number but I have no ability to pay other then money orders that have “not” been received. Unfortunately my grandmother has been sick …
If there was a way to give less than one star, I would. I am trying to make a payment but the website isnt working. So Tried to call to make a payment 5 days in a row. The first day i was on hold for 2 hours with the automated line saying …
Our mortgage was sold to this company last summer. We also did not receive notice from them on how to pay etc. Also called numerous times, and was automatically disconnected. …
Horrible, terrible company!!! Worst company I have ever dealt with!! My payments were not clearing for some reason. I had confirmation numbers and would call and ask why they were not clearing. I would call and one would say oh it’s fine …
If you are having issue with the make a payment page in their site, use Edge or Internet explorer browser that will solve the issue . Do not forgot to save the confirmation info page as pdf after your payment as proof in case their system did not record the transition.
Worst customer service and system ever! We bought a house and contacted them to pay our bill. Emailed them several times and called several times. Be prepared to sit on phone for over an hour if they tell you the wait time is one minute. …
This company bought out my credit union so unfortunately I got stuck with them for my auto loan. They don’t normally do auto loans and it is evident. Their loan website is impossible to use. Bad customer service, bad service in general.
Answer the freaking phone!!!! This company doesn’t want to take my money. All i want to do is pay my bill. When i call i’m on hold for a minimum of 45 minutes to ultimately just have the call disconnected. Even though it says aprox wait …
IN ALL SINCERITY, this is the worst mortgage company I have dealt with. Previously owning rental property, we have had about 20 – 25 mortgages. …
So my experience is a bit different then most. I actually have spoken to several persons including Noel ? And Janae Churchill. Here’s my issues, I’ve explained to both these young ladies that my home went into foreclosure, filed …
Consistently calls and leaves voice-mails to my husbands Josh stephens phone everyday but never answers when we call back. Nor do they mail us anything. We consistently pay through vision property management payment portal every month so I have no idea why they continually call us
This is the ABSOLUTE WORST company I have ever dealt with in all my years of doing business. This company‘s customer service is actually worse than all the other bad companies COMBINED. Either my husband or I have sat on hold for hours at …
This has been the worst experience in dealing with any sort of company in my lifetime. I have been trying to get a payoff letter for 6 MONTHS for our approved refinance which was approved in August. They have been giving me the run around …
This lender is the worst and be very careful as they will try to rip you off any chance they can. The last I saw they were rated a D by the BBB. They overcharged me for PMi as they continued to charge me PMi for 19 months after I reached …
I purchased my home on 10/30/2020. The company I worked with completing this loan was excellent. When the loan was sold to a servicer the first mortgage was sent to Mr. Cooper with no issues and the second Mortgage was sent to State Bridge. …
Have called every day for a solid week now. Left
messages. Finally got in touch with someone and she was helpful. She gave me her email address so I can email her when I could make the payment. Well now that …
My 3 loans were sent to statebridge because my credit union dissolved. I, unfortunately, didn’t have a choice as to where my loans went. When I go on website from my phone, it tells me it thinks I’m a robot and to type what’s in the …
Don’t ever EVER own a house with these guys. Ever. My parents have been trying to make a payment for three months- their website hasn’t responded, and back in December they never answered their phones so they could make a payment. They …
This company is trash! My account was transferred to them in March, I still haven’t gotten required paperwork nor do I have access to pay online. Phone calls are forever hold and only once did I reach a person able to help me. In reality …
This company doesn’t post payments to accounts upon receiving them. They delay this process in order to make clients incur fees, continuously. I’ve been requesting a corrected statement after supplying proof of payment and of them cashing …
I am very, very unhappy with this company. Our experience with them is horrible. They claim that they never received one of the checks we sent in September. They did confirm to us over the phone that another check, valid for two monthly …
This is the worst company to deal with. I sent my first mortgage payment on 09/11/20 for payment that was due 10/01/20. I have called several times they have not been able to locate my payment due to them providing me with the incorrect …
I wish I could give negative stars. I will give one because the customer representative was very pleasant. Now the rest of my monthly interaction is AWFUL! Can not pay online , cannot find my account in the system. 5 years without a late …
I’ve been trying to refinance my first position loan for over year now. This company has either refused to subordinate or given the lending company no response when contacted. Either way, they’ve cost me a lot of money in interest. Their …
Worst company ever! No customer service skills. They do not apply the payments on time nor process them correctly. Then try to charge you late fees and processing fees. No online access, in over a year, to my account and can’t get customer …
One star is more than I’d like to give this company. My credit union recently closed and my loan was picked up by this company. They lost my first payment and all I keep hearing was that the issue was escalated to management. Fast forward …
Awful! I have to call them twice just to get them to process a payment. They have me being 90 days late and have caused my credit to drop 73 pts and I’ve never been late on a payment. They hang up on you and when you ask for a payoff, they …
This company is terrible. It takes them 2-3 weeks to cash the checks I send so I keep getting “late payment charges” even though they are mailed on time. Apparently, they never cashed my February check and I didn’t realize it. I am 100% …
If i could give them 0 stars i would, but i guess 1 will have to do.
Ricardo #4004 Customer “Service” was very unprofessional, rude and not willing to assist in helping a homeowner facing foreclosure on her home. …
This place is the most horrible place.on the phone.for hours just to hear a beep and no signal. Also I had made a temp to pay the first offer after them not getting my payment went to someone else they said they couldn’t honor it. Then put …
immoral fraud company
I’ll be filing a complaint with the Consumer Financial Protection Bureau (CFPB) and I would suggest everyone dealing with this company do the same.
Their website only works half the time if that. I always pay online and I haven’t been able to make my payment because it gives me an error message when I try to log on. I finally got on yesterday but after I submitted my payment I got the …
this Co is a sham. Bought my mortgage from another Co but didn’t have any info on me no account # for me to make payments NOW i am 3 months behind and they will do nothing to help. Call 3 times a day no call back. run far away from these people!!!!!!!
Have tried several times to pay online and wouldn’t go through. Just get an error message. Try to call and contact someone and waited over 30 minutes without getting and answer, just to get disconnected. Now there is a delinquent mark on my …
Carlean R
Heartless company! Covid was a difficult time for many. Lenders attempting to profit off of the hardship of others are a disgrace and should not be allowed to remain in business.
I have been treated well and fairly by this Mortgage company. I appreciate it very much.
Just wanted to add my review to the pile. We have been with this company for two years and it has been nothing but a nightmare. Some months we get a statement (always late), others we don’t. They’ve lost our payments or failed to show our …
9.13.21 edit
Had to borrow money from my 401k as they would not work with me. Now I have an …
10/25/2022 Edit
Earlier this year my mortgage was sold to another company and since then, I’ve …
I had a very easy time getting through to a person. They received our clients third party authorization right away and had the banks attorney call me personally to work on a settlement. I’d imagine like most banks they can only help as much as you can be helped. If you’re realistic in your approach they seem to be here to help.
They bought our mortgage from another company and things are horrible. They are charging late fees because they aren’t processing payments. They won’t send statements,or any communication whatsoever. They will not tell you your pay off balance either. Not a company to do business with.
They took over our account from Vision Property Management a few years ago. They have repeatedly stated that we are 2 months behind in payments. We have documented proof that this is not true and have shared it with them multiple times, but …
Do NOT, I repeat, DO NOT USE THIS COMPANY. Steer clear. They continue to say that our mortgage is late when it is NOT. After Covid they purchased our loan that was in modification with PHH. They bought it only in July. They reported it as …
During Covid, our mortgage was put into forbearance. A few months ago we had applied for loan modification. During that time, our loan was sold to Statebridge. This is where everything went wrong. At the beginning of July, we had reached …