This place sucks! The phone system, no one answers, after hours you cant leave a voice mail on the computer you cant even leave an email. Their system kicks it back to you. They should just close down already
My Grandmother was a customer for over 20+ years, I don’t know from personal experience, but I have nothing bad to say, my Grandma was a happy customer
They never answer the phone. I bought a car and the dealership financed the loan with them. They don’t let me make payments online either. NEVER AGAIN!
horrible customer service i’ve called 13 times today trying to make a payment. I’ve also witnessed the pearl location employees ignoring phone calls while i was there.
I wouldnt even give this 1 star please do not go to this bank they dont care about you, all they care about is money. They will take double payments, and leave your bank account dry if you owe them or are behind. They will not work with you …
I want to give recognition to Dorothy Clay @ Steel Valley F.C.U. She accommodated me very well and professional with an issue i had. She was able to resolve my situation very professionally and made this convenient and easy for me. She did …
worst loan place ever. I never receive statements, notifications or invoices. They lost my papercheck my bank directly mailed to them. I showed them proof of payment they still want to charge me late fees for something that was out of …
I’ve been there for a while and it has definitely gone down. There’s one customer service agent that’s always pleasant and welcoming. If you don’t get her its pretty much terrible.
Great place
Strange times of operation.
No hours!
The receptionist is very unprofessional and hours are not conducive to working professionals….
Warm Atmosphere & Excellent Customer Service Representatives
Never had bad service great group ladies
Very unprofessional can’t answer simple questions, extremely poor management tellers are not held accountable for their actions
Otis has got to go. Completely incompetent
This place sucks! The phone system, no one answers, after hours you cant leave a voice mail on the computer you cant even leave an email. Their system kicks it back to you. They should just close down already
Good service, just don’t get behind the wrong customer, and you’ll be happy.
If I could give them no stars I would .You can never get ahold of anyone when you call !!!!!!! Unacceptable Very poor customer service 👎 …
My Grandmother was a customer for over 20+ years, I don’t know from personal experience, but I have nothing bad to say, my Grandma was a happy customer
They never answer the phone. I bought a car and the dealership financed the loan with them. They don’t let me make payments online either. NEVER AGAIN!
horrible customer service i’ve called 13 times today trying to make a payment. I’ve also witnessed the pearl location employees ignoring phone calls while i was there.
I wouldnt even give this 1 star please do not go to this bank they dont care about you, all they care about is money. They will take double payments, and leave your bank account dry if you owe them or are behind. They will not work with you …
I want to give recognition to Dorothy Clay @ Steel Valley F.C.U. She accommodated me very well and professional with an issue i had. She was able to resolve my situation very professionally and made this convenient and easy for me. She did …
worst loan place ever. I never receive statements, notifications or invoices. They lost my papercheck my bank directly mailed to them. I showed them proof of payment they still want to charge me late fees for something that was out of …
I’ve been there for a while and it has definitely gone down. There’s one customer service agent that’s always pleasant and welcoming. If you don’t get her its pretty much terrible.