Bought a cozy one loveseat which I waited almost 4 months for. Called customer service to explain that the armrest was cut crooked. Was told they can’t do anything because it was over 48 hours. Really? I spent over 1,300 dollars on this …
We ordered two recliners in October 2021 and were told that they would be delivered in January 2022. January came and went with no call from the company until we finally called in February and were told they would be here in March, then …
STAY AWAY… AND NEVER BUY THEIR USELESS GUARDMAN FURNITURE PROTECTION WARRANTY!!! If you want to know more please keep reading. During the last 5 years we have purchased at least 10k in furniture from Steinhafels but will never use them …
I had a sales rep named Mike. He was awesome! I explained to him some of my medical issues whe picking out a new bedroom set and he knew exactly what type of mattress and pillow to help us out with our spine issues. The people there are so …
We talked with Will and we’re very pleased. He was kind, very patient, and Dow to earth with us and did not make us feel pressured into buying a product.
Excellent selection of furniture and accessories including dining room table sets, lamps, framed art work, seasonal products and more! High quality products that stand up over time. Clearance section for discount shoppers. Special fabric orders and designers a plus.
We stopped in late on a Friday and Will Thompson helped us out. He was informative and patient with us even though they were about to close. Eventually he helped us land on the right couch for our living room. We appreciated Will’s …
The showroom is very nicely set up, and we were able to find one piece that we wanted to purchase. Unfortunately, the sales person we dealt with was impatient and acted like we were inconveniencing him when asked for help. He was rude and …
I went in to look at recliners. Bruce Wood was the salesmen I worked with. No hard sell, looked around at 20-25 different recliners. Some were really cool with the little lights and USB plugs, but he showed me one that was…maybe ~800 …
We waited three months for this set. It was delivered in October 2021. It cheaply made much different than the floor model in the store. I had to re stuff my pillows. I’m so disappointed. I told my husband when they delivered it I didn’t like it. Now look how the seating flattening after three months of having it. Jan 2022!
Great selection. I bought four super comfortable chairs last year in 2019 and I love them. I was able to pick a custom fabric for each of them and it looks great. Gail Braatz was the salesperson who helped me and she is excellent. She is super knowledgeable and directed me right away to the selections that fit the style of our house.
Yet again we given class A service from the sales staff and chose another chair to compliment the purchase we made previously. We are very pleased with Steinhafels.
I told the salesman exactly what I was looking for and he took us around the entire floor until we found it. He was extremely helpful, friendly and made it very simple for us
My sales person, Alexis, was awesome. She was a pleasure to speak with, and made me feel very welcome and comfortable. She gave me the information I needed, showed me my options, and gave me the space I needed to make my decision.
Bought 2 three seater leather couches on May 5th 2022. Realized one had damaged coils or springs. Had the service guys out he confirmed the same. They said someone would contact us in a week. Requested that since the couch is brand new and …
Kelly was our salesperson and he was very helpful. We bought 2 mattresses and he was patient with our decision making. I would suggest going to Kelly, because I will in the future.
Website says call for best price so I went to the Waukesha store to view the furniture and get pricing. The salesman was useless. He couldn’t answer my questions and couldn’t give me a price. Delivery date kept changing. I got a comparable …
Buyer beware, clearance items are as is! I Purchased a recliner that they switch cords on. My recliner works but it gets stuck in a position, and the remote won’t work. I have to unplug it to reset itself… called (Steinhafels) and was told …
A piece of our sectional was being replaced for abnormal wear. Twice this week we were delivered the wrong replacement piece. TWICE. The delivery team took our damaged piece and we have no date on the third attempt to deliver the correct …
Bought adjustable bed 4 years ago. The remote has stopped working. Started a claim with Guardsman on July 7th 2022. As of yet the bed still is not working. Had serviceman here in early September. Some sensor and remote need to be replaced. …
Had a great experience with Tom this morning. he was efficient, asked the right questions and directed us right to the pieces we needed to consider m. Made our purchase easy and with confidence.
I had an AWFUL experience at the Menomonee Falls store yesterday, on November 17th, 2022. We were looking for a mattress and also had seen a fireplace unit in August, 2022 that we intended on purchasing now that our lower level was …
Our salesman, Mike, was simply fabulous! He was honest in his opinions, professional and patient. He is a true asset to the Brookfield store. We will be back, and we will definitely ask to work with Mike!
Nice selection of everything we are looking for. Ended up getting two couches. Everyone was friendly and helpful. The delivery fee seems reasonable, as we were worried we’d have to get these in our basement by ourselves.
Joan Shanklin helped us find our new sofa and matching love seat recliners. They are so comfortable. She asked us great guestions allowing her to know our preferences. Joan showed us many options, until we found the perfect fit for us! …
Our salesperson Tom was very helpful and knowledgeable. We normally take a long time to find what we want. But Tom helped us order exactly what we were looking for. Great Experience.
The sales staff at Steinhafels are great! Very helpful, patient, knowledgeable and kind. Thanks for the wonderful service! We can’t wait to get our new furniture!
Think twice before shopping here. There are better options out there. We They won’t get our business again and if anyone asks where the bed came from we’ll advise against shopping there.bought an oak bed frame for $1,000. We brought it …
Our sales person was very knowledgeable of the mattresses available and allowed us time to check out it each mattress that we were interested. He was patient and gave us space as we made our decision.
Window shopped on Sunday, politely handed a business card, no pressures.
Bought my furniture via phone conversation on Sunday with no hassles.
Transaction went smoothly. …
Everyone was very courteous and helpful. Was able to pickup item even though pickups are not scheduled on Sundays.
We are very happy!! Will be coming back in the future. Great job guys!!
I ordered a bed from my son the Delivery driver broke of my screen door. I was told to send pic only to be told my claim was deny. The most rudest people you would ever wanted to do business with.
Tim was extremely helpful and went out of his way to help us make sure we selected several pieces that would work together and be able to fit down a tricky stairway. He spent a lot of time showing us different options and had a good eye for design as well.
If I could give no stars I would. This is primarily for the customer service which is pretty much nonexistent. WARNING they hide behind policies that are unwritten and/or not explicit and be sure to leave out the details of anything they …
Steinhafels is definitely the place to go to for furniture. We were looking for a sofa to replace a futon and our salesperson, Will Thompson, listened to what we were thinking and showed us just what we were looking for. No hassle and no pressure! Thanks, again, Will!
Tom was very helpful. He was knowledgeable about the items we discussed, very patient while I made my selections; offered finance options & described other services available. All in all, a good shopping experience.
This is the second time that we’ve dealt with them and needed to return items due to defect. Both times we were charged a “restocking fee” as well as the delivery fees for the items. They have some shady practices in use. …
After the 1st salesman decided we weren’t worth his time…Ciera spend quality time with us…yet we didn’t feel rushed or pressured…she truly listened…showed us alternatives/comparisons…provided swatches and ultimately we bought a …
Went during the Labor day sale. Tom Rutland was amazing. Took the time to show me around and showed me a number of options and was very polite and helpful. Made the whole experience very easy/comfortable. …
My girlfriend and I were having sleep problems because our eight year old mattress was BIG SAD. After waking up in “full cowboy” position for the 3rd night in a row, we decided that sleeping on couch cushions was not a long-term viable …
Aaron Custer at the Waukesha store was terrific! He helped us pick out a mattress that I think both my husband and I will be happy with which is amazing. He knows his products, was friendly and helpful. Made our shopping easy. Thanks Aaron!
Timur was an excellent salesman. He listened carefully to what our needs were and presented many options suitable for us! We did end up purchasing living room furniture from him. We were very satisfied with the experience.
We had a great experience looking for a bed frame and mattress for our guest bedroom. Alexis was super helpful as well as knowledgeable. In and out with our pick-up same day. Thanks again for the positive experience
It took some time to find exactly what I wanted, but I DID find the perfect living room set for our new home. Lexie, the sales person we dealt with was very knowledgeable and helpful. I’m so pleased with my purchase. Thanks Steinhafels!
Unfortunately a dining table we bought there turned out to be junky and the top finish has been wearing off and since it’s nothing we did to ruin it they won’t cover it with the warranty. The best part is no one ever came to look at it they …
Bought a bed and was assured the rails were metal. When it finally arrived it was wood. I cannot return now without a restocking fee and considerable time wasted. Beware the salesperson bait-and-switch. Make them show you the exact …
Great sales staff in the Downers Grove store. The problem is the after-sales support. We purchased a sectional with a motor-driven recliner. The recliner didn’t work properly from day-one. We requested that someone come and take a look …
We love our new sectional but we were told to purchase the interior decorator services for an additional percentage off our purchase. The decorator came out and measured the space we were interested in adding to and we talked about pillows …
Our wall was damaged from our front door knob being pushed through the wall when our furniture was delivered. I contacted customer service once I noticed the hole. Probably an hour after the delivery drivers left. I requested that our …
Shawn was a great salesperson. Friendly, concise, knowledgeable, polite. He directed us first to the clearance section even though he doesn’t work in that department. When we couldn’t find the mattress we needed there, he was able to quickly match our existing one new. Pleasure doing business with staff such as this.
We were greeted by a nice man named Mike and he welcomed us. He told us where everything was and nicely let us look around. We then walked around and picked out everything we wanted and then hooked back up with Mike and he answered our …
We had some furniture delivered this weekend. The quality of the furniture is outstanding I have to give credit to the two delivery people….they were super amazing! The both were super polite and did a great job navigating and …
First off, this place is huge!!! Walk in and take the escalator up to the showroom floor and you are in furniture nirvana. A massive selection of everything you could need. We were looking for a coffee table and after seeing one we liked as …
We stopped in on a Tuesday and our salesperson was well informed on the stock and showed us pieces we were interested in. We went elsewhere but found we liked your style of furniture the best, plus you had our furniture in stock! Awesome. …
Knowing the Steinhafel family, I have always wanted to help and support their company. but I will no longer be supporting, buying or recommending them as a furniture company. Our couches fell apart within a year – we purchased the …
I had very good experiences with both Jeff and Sierra. Jeff welcomed me as I came into the store. I told him I was just looking around for ideas and he provided me with some general information then let me wander. I made my way back to the …
Scheduled to have 2 chairs and a table delivered along with picking up an old mattress. Table was broken in transit and they refused to take my mattress. Mattress is in great shape. We were the first delivery for the day so I’m convinced they just didn’t want it on there truck. I’m so disappointed in the service!!!
I purchased a pillow top harmony dreamline medium mattress and the quality is horrible. I’m 5 feet tall and weigh 110 lbs and it sagged and made an indintation of my exact body shape within 3 nights. I kept rolling into the impression and …
Great customer service! Jerry helped us out and he was very informative and let us shop and compare first. Once we were ready he made sure we had an easy checkout experience. This is our third major purchase for furniture and we’ve been …
We have always gotten furniture from Steinhafels without any problems. Last August we went and purchased furniture for a living room and dining room. The last piece of furniture to be delivered was my husband‘s recliner and that came the …
First time purchasing from Steinhafels & will be the last. We bought a recliner sofa & 3 weeks later it was sagging on one side. They send out the repair guy & he stuffs the sagging side with some foam. Now it sags on both sides & it’s …
Bought a new mattress and bed frame at the same time and paid in full. Had them deliver it and set it up for me. When they delivered it, they put the bed frame together incorrectly and left parts out which caused damage to the frame from …
Bought a cozy one loveseat which I waited almost 4 months for. Called customer service to explain that the armrest was cut crooked. Was told they can’t do anything because it was over 48 hours. Really? I spent over 1,300 dollars on this …
We ordered two recliners in October 2021 and were told that they would be delivered in January 2022. January came and went with no call from the company until we finally called in February and were told they would be here in March, then …
STAY AWAY… AND NEVER BUY THEIR USELESS GUARDMAN FURNITURE PROTECTION WARRANTY!!! If you want to know more please keep reading. During the last 5 years we have purchased at least 10k in furniture from Steinhafels but will never use them …
I had a sales rep named Mike. He was awesome! I explained to him some of my medical issues whe picking out a new bedroom set and he knew exactly what type of mattress and pillow to help us out with our spine issues. The people there are so …
We talked with Will and we’re very pleased. He was kind, very patient, and Dow to earth with us and did not make us feel pressured into buying a product.
Excellent selection of furniture and accessories including dining room table sets, lamps, framed art work, seasonal products and more! High quality products that stand up over time. Clearance section for discount shoppers. Special fabric orders and designers a plus.
We stopped in late on a Friday and Will Thompson helped us out. He was informative and patient with us even though they were about to close. Eventually he helped us land on the right couch for our living room. We appreciated Will’s …
The showroom is very nicely set up, and we were able to find one piece that we wanted to purchase. Unfortunately, the sales person we dealt with was impatient and acted like we were inconveniencing him when asked for help. He was rude and …
I went in to look at recliners. Bruce Wood was the salesmen I worked with. No hard sell, looked around at 20-25 different recliners. Some were really cool with the little lights and USB plugs, but he showed me one that was…maybe ~800 …
We waited three months for this set. It was delivered in October 2021. It cheaply made much different than the floor model in the store. I had to re stuff my pillows. I’m so disappointed. I told my husband when they delivered it I didn’t like it. Now look how the seating flattening after three months of having it. Jan 2022!
Bruce was wonderful to work with. I was a tad indecisive and he was extremely patient with me and helped me pick out the perfect couch!
Laura my sales rep was awesome! Lee the sales manager was very helpful and accommodating, great overall experience
Great selection. I bought four super comfortable chairs last year in 2019 and I love them. I was able to pick a custom fabric for each of them and it looks great. Gail Braatz was the salesperson who helped me and she is excellent. She is super knowledgeable and directed me right away to the selections that fit the style of our house.
Yet again we given class A service from the sales staff and chose another chair to compliment the purchase we made previously. We are very pleased with Steinhafels.
I told the salesman exactly what I was looking for and he took us around the entire floor until we found it. He was extremely helpful, friendly and made it very simple for us
Found what we were looking for. It was in stock and able to schedule delivery in 3 days! Have always been pleased with our purchases there.
My sales person, Alexis, was awesome. She was a pleasure to speak with, and made me feel very welcome and comfortable. She gave me the information I needed, showed me my options, and gave me the space I needed to make my decision.
Will T was a great salesman. Very patient with us as we had to make multiple trips to sort out our credit from the store. Very pleasant and helpful.
Very friendly sales person. Enjoyed our visit to your store. Not a lot of sales people coming up to us so no pressure which we appreciate.
Bought 2 three seater leather couches on May 5th 2022. Realized one had damaged coils or springs. Had the service guys out he confirmed the same. They said someone would contact us in a week. Requested that since the couch is brand new and …
Kelly was our salesperson and he was very helpful. We bought 2 mattresses and he was patient with our decision making. I would suggest going to Kelly, because I will in the future.
Website says call for best price so I went to the Waukesha store to view the furniture and get pricing. The salesman was useless. He couldn’t answer my questions and couldn’t give me a price. Delivery date kept changing. I got a comparable …
Buyer beware, clearance items are as is! I Purchased a recliner that they switch cords on. My recliner works but it gets stuck in a position, and the remote won’t work. I have to unplug it to reset itself… called (Steinhafels) and was told …
A piece of our sectional was being replaced for abnormal wear. Twice this week we were delivered the wrong replacement piece. TWICE. The delivery team took our damaged piece and we have no date on the third attempt to deliver the correct …
Bought adjustable bed 4 years ago. The remote has stopped working. Started a claim with Guardsman on July 7th 2022. As of yet the bed still is not working. Had serviceman here in early September. Some sensor and remote need to be replaced. …
Had a great experience with Tom this morning. he was efficient, asked the right questions and directed us right to the pieces we needed to consider m. Made our purchase easy and with confidence.
I had an AWFUL experience at the Menomonee Falls store yesterday, on November 17th, 2022. We were looking for a mattress and also had seen a fireplace unit in August, 2022 that we intended on purchasing now that our lower level was …
Our salesman, Mike, was simply fabulous! He was honest in his opinions, professional and patient. He is a true asset to the Brookfield store. We will be back, and we will definitely ask to work with Mike!
Nice selection of everything we are looking for. Ended up getting two couches. Everyone was friendly and helpful. The delivery fee seems reasonable, as we were worried we’d have to get these in our basement by ourselves.
Joan Shanklin helped us find our new sofa and matching love seat recliners. They are so comfortable. She asked us great guestions allowing her to know our preferences. Joan showed us many options, until we found the perfect fit for us! …
WARNING!! Steinhafels has THE WORST return policy ever, making it impossible to make furniture returns!! …
Our salesperson Tom was very helpful and knowledgeable. We normally take a long time to find what we want. But Tom helped us order exactly what we were looking for. Great Experience.
The sales staff at Steinhafels are great! Very helpful, patient, knowledgeable and kind. Thanks for the wonderful service! We can’t wait to get our new furniture!
Very knowledgeable salesman (Joel Berth). He was very helpful but also gave us space to shop. Thanks so much! Can’t wait for our new furniture.
Think twice before shopping here. There are better options out there. We They won’t get our business again and if anyone asks where the bed came from we’ll advise against shopping there.bought an oak bed frame for $1,000. We brought it …
We’ve bought a fair bit of furniture here over the years. Both the service and the prices are good.
Our sales person was very knowledgeable of the mattresses available and allowed us time to check out it each mattress that we were interested. He was patient and gave us space as we made our decision.
Window shopped on Sunday, politely handed a business card, no pressures.
Bought my furniture via phone conversation on Sunday with no hassles.
Transaction went smoothly. …
Everyone was very courteous and helpful. Was able to pickup item even though pickups are not scheduled on Sundays.
We are very happy!! Will be coming back in the future. Great job guys!!
I ordered a bed from my son the Delivery driver broke of my screen door. I was told to send pic only to be told my claim was deny. The most rudest people you would ever wanted to do business with.
Tim was extremely helpful and went out of his way to help us make sure we selected several pieces that would work together and be able to fit down a tricky stairway. He spent a lot of time showing us different options and had a good eye for design as well.
If I could give no stars I would. This is primarily for the customer service which is pretty much nonexistent. WARNING they hide behind policies that are unwritten and/or not explicit and be sure to leave out the details of anything they …
Steinhafels is definitely the place to go to for furniture. We were looking for a sofa to replace a futon and our salesperson, Will Thompson, listened to what we were thinking and showed us just what we were looking for. No hassle and no pressure! Thanks, again, Will!
Tom was very helpful. He was knowledgeable about the items we discussed, very patient while I made my selections; offered finance options & described other services available. All in all, a good shopping experience.
This is the second time that we’ve dealt with them and needed to return items due to defect. Both times we were charged a “restocking fee” as well as the delivery fees for the items. They have some shady practices in use. …
After the 1st salesman decided we weren’t worth his time…Ciera spend quality time with us…yet we didn’t feel rushed or pressured…she truly listened…showed us alternatives/comparisons…provided swatches and ultimately we bought a …
Went during the Labor day sale. Tom Rutland was amazing. Took the time to show me around and showed me a number of options and was very polite and helpful. Made the whole experience very easy/comfortable. …
My girlfriend and I were having sleep problems because our eight year old mattress was BIG SAD. After waking up in “full cowboy” position for the 3rd night in a row, we decided that sleeping on couch cushions was not a long-term viable …
Aaron Custer at the Waukesha store was terrific! He helped us pick out a mattress that I think both my husband and I will be happy with which is amazing. He knows his products, was friendly and helpful. Made our shopping easy. Thanks Aaron!
Timur was an excellent salesman. He listened carefully to what our needs were and presented many options suitable for us! We did end up purchasing living room furniture from him. We were very satisfied with the experience.
We had a great experience looking for a bed frame and mattress for our guest bedroom. Alexis was super helpful as well as knowledgeable. In and out with our pick-up same day. Thanks again for the positive experience
It took some time to find exactly what I wanted, but I DID find the perfect living room set for our new home. Lexie, the sales person we dealt with was very knowledgeable and helpful. I’m so pleased with my purchase. Thanks Steinhafels!
Unfortunately a dining table we bought there turned out to be junky and the top finish has been wearing off and since it’s nothing we did to ruin it they won’t cover it with the warranty. The best part is no one ever came to look at it they …
Bought a bed and was assured the rails were metal. When it finally arrived it was wood. I cannot return now without a restocking fee and considerable time wasted. Beware the salesperson bait-and-switch. Make them show you the exact …
Great sales staff in the Downers Grove store. The problem is the after-sales support. We purchased a sectional with a motor-driven recliner. The recliner didn’t work properly from day-one. We requested that someone come and take a look …
We love our new sectional but we were told to purchase the interior decorator services for an additional percentage off our purchase. The decorator came out and measured the space we were interested in adding to and we talked about pillows …
Our wall was damaged from our front door knob being pushed through the wall when our furniture was delivered. I contacted customer service once I noticed the hole. Probably an hour after the delivery drivers left. I requested that our …
Shawn was a great salesperson. Friendly, concise, knowledgeable, polite. He directed us first to the clearance section even though he doesn’t work in that department. When we couldn’t find the mattress we needed there, he was able to quickly match our existing one new. Pleasure doing business with staff such as this.
We were greeted by a nice man named Mike and he welcomed us. He told us where everything was and nicely let us look around. We then walked around and picked out everything we wanted and then hooked back up with Mike and he answered our …
We had some furniture delivered this weekend. The quality of the furniture is outstanding I have to give credit to the two delivery people….they were super amazing! The both were super polite and did a great job navigating and …
First off, this place is huge!!! Walk in and take the escalator up to the showroom floor and you are in furniture nirvana. A massive selection of everything you could need. We were looking for a coffee table and after seeing one we liked as …
We stopped in on a Tuesday and our salesperson was well informed on the stock and showed us pieces we were interested in. We went elsewhere but found we liked your style of furniture the best, plus you had our furniture in stock! Awesome. …
Knowing the Steinhafel family, I have always wanted to help and support their company. but I will no longer be supporting, buying or recommending them as a furniture company. Our couches fell apart within a year – we purchased the …
I had very good experiences with both Jeff and Sierra. Jeff welcomed me as I came into the store. I told him I was just looking around for ideas and he provided me with some general information then let me wander. I made my way back to the …
Scheduled to have 2 chairs and a table delivered along with picking up an old mattress. Table was broken in transit and they refused to take my mattress. Mattress is in great shape. We were the first delivery for the day so I’m convinced they just didn’t want it on there truck. I’m so disappointed in the service!!!
I purchased a pillow top harmony dreamline medium mattress and the quality is horrible. I’m 5 feet tall and weigh 110 lbs and it sagged and made an indintation of my exact body shape within 3 nights. I kept rolling into the impression and …
Great customer service! Jerry helped us out and he was very informative and let us shop and compare first. Once we were ready he made sure we had an easy checkout experience. This is our third major purchase for furniture and we’ve been …
We have always gotten furniture from Steinhafels without any problems. Last August we went and purchased furniture for a living room and dining room. The last piece of furniture to be delivered was my husband‘s recliner and that came the …
First time purchasing from Steinhafels & will be the last. We bought a recliner sofa & 3 weeks later it was sagging on one side. They send out the repair guy & he stuffs the sagging side with some foam. Now it sags on both sides & it’s …
Bought a new mattress and bed frame at the same time and paid in full. Had them deliver it and set it up for me. When they delivered it, they put the bed frame together incorrectly and left parts out which caused damage to the frame from …