If I could I’d give you a million zeroes for dishonesty and reporting my funds to other locations that affect me financially thank you for hurting me and my poor little son
Do NOT use this bank. Ull never be able to leave the country. I cant even order anything out of the usa it says im the fraud. Nope this bank is the fraud. Have fun with them always messing up your account and losing your money!!!
Sterling Federal Bank; Top notch employees that care personally about their customers. They are always willing to answer questions and provide information without a moments hesitation.
I have banked here, in one form or the other, since I was 18. Not much has changed. They are friendly, and at the main Sterling branch, have a “greeter” for lack of a better title. …
Sterling Federal has shown high levels of commitment to our community through give back programs, sponsoring events and has been responsive to the needs of their customers.
While the workers and such at SF are fine, I was unable to connect my account to the Robinhood app. Was told they have no clue whatsoever when anyone from SF could either…. On top of it all, ever since they changed their website recently, I’ve had an issue or two… annoying!
Sterling Federal has been excellent in helping us transition some of our accounts for Rock River Hospice and Home. The staff is always willing to assist in any way from Commercial Banking to the Teller Line. We are extremely grateful for being selected as a recipient for the Employee Charity Challenge that SFB does annually.
Transferred our business accounts with Ed Wolf and have never regretted it. Great service and his support staff, especially Tygan Bausman, is wonderful!! Keep up the good work guys!
Sterling Federal Bank is made up of an extraordinary group of bankers. Their knowledge and expertise and their focus on improving the community and their customers’ lives are second to none. If you are not banking with Sterling Federal Bank, you don’t know what you are missing. I highly recommend you find out.
Sterling Federal Bank cares about their customers and truly wants to see their community be successful. I’ve seen bank personnel provide financial literacy seminars (free of charge) to local high school and college students; all the while …
Sterling Federal Bank is a great organization to work with. My business was in need of help securing financing to survive the first wave of the Covid-19 Pandemic. I first went to the large national banks but ended up waiting weeks with no …
My loan officer Angela Perna helped me achieve my dream of being a home owner.
She was attentive and aggressive on my behalf. She kept in communication with me till the very end, i was never in the dark about my status. …
Sterling Federal Bank has been absolutely fantastic to work with both personally and professionally. Ed Wolf and Becky Eberle have been wonderful helping us get our business established. We would highly recommend Sterling Federal Bank!
Just wow. Tomorrow morning I’m changing banks because they blocked my card last night on date night!!! And I was still in town and at my normal place we always eat but awhile back no one stopped my card when it was being used in …
I was unable to make a trip to the bank, after leaving an email with Cindy R. with my request, she quickly took care of my request and replied by email she was done.
For years I’ve been coming in for personal banking for both myself and my kids as well as for business. No matter my needs Dawn has always given me 5 star service and care. Thanks!
Tygen at the sterling branch has been more than awesome in assisting us with our business account.
I would highly recommend reaching out and having her assist you with all your banking needs
If you are looking for personalized service and a great banking experience. Visit Michelle, Josie, Giana and Macie at the Byron location!
They always going above and beyond for their customers!
Just had an appointment with Angela Perna and she was GREAT! She was very patient with us and explained everything to us very well! Would definitely recommend her for your loan officer!
Giana Berry was very helpful with pointing me to the right direction with what I needed and provided excellent customer service. She is definitely a great asset to your bank and deserves to be promoted.
Dawn Avila is definitely my go to girl. We were both having a rough day and I had about 5 transactions. She took care of me like a boss, as we both vented to each between transactions. No more drive thru for me, too many new people that lead to mistakes. Thank you Dawn, you are much appreciated !
I’ve been lucky enough to be working with Mike Smith. He’s a loan officer at Sterling Federal. He explains all the details so even I can understand what’s going on. I highly recommend Mike and Sterling Federal Bank.
We recently stopped to take money out to pay our property taxes and Heather P helped us. She told we could just pay them there and save us trip to the court house. She was very informative and friendly. We so appreciated her knowledge and great customer sevice.
Sterling Federal Bank is absolutely fantastic! their mortgage officer name Angela Perna took care of us nice and briefly. She well explained to how the process and upcoming is going to be. I recommend her to anyone who seeking to a mortgage loan
Went into the bank and a wonderful lady named Tiffany helped me. She was patient and helpful. In a world of fast paced atmospheres it is nice to have friendly professional customer service. Well done Tiffany and Sterling Federal Bank!
Great place to bank!
Always friendly.
Polite,friendly and print help from all staff at Sterling Federal Bank in Sterling IL
Lobby not even open a full 8 hours mon-fri “Whiskey Tango Foxtrot”
If I could I’d give you a million zeroes for dishonesty and reporting my funds to other locations that affect me financially thank you for hurting me and my poor little son
Very helpful and patient!! Helped me set up my online banking and was very informative!! Thank you!!
Giana is awesome ❤
Wonderful local bank!! Great customer service and always ready to help!
Outstanding service from Josie!
Quick and friendly customer service.
Never had any problems banking here. Got a loan when other banks would not,when I had enough money in the bank to cover the loan.
All the people that work at Sterling Federal Bank are very nice and very helpful when I come in for my banking need. THANK YOU TO ALL THE EMPLOYEES.
Do NOT use this bank. Ull never be able to leave the country. I cant even order anything out of the usa it says im the fraud. Nope this bank is the fraud. Have fun with them always messing up your account and losing your money!!!
Just love working with Ed Wolf and Tygan Bausman. They both are always happy to help me and always go one step beyond. Thank you both!!
Sterling Federal Bank; Top notch employees that care personally about their customers. They are always willing to answer questions and provide information without a moments hesitation.
GREAT place to work! Great bank!
I have banked here, in one form or the other, since I was 18. Not much has changed. They are friendly, and at the main Sterling branch, have a “greeter” for lack of a better title. …
Sterling Federal has shown high levels of commitment to our community through give back programs, sponsoring events and has been responsive to the needs of their customers.
Jessie V in Clinton is very friendly and helpful
Dawn always takes care of me everytime i come in
Dawn is the best! Dawn always answers my question!
I always go in Dawn is so helpful and cheerful
Very nice and helpful thanks Dawn! You’re the best!
While the workers and such at SF are fine, I was unable to connect my account to the Robinhood app. Was told they have no clue whatsoever when anyone from SF could either…. On top of it all, ever since they changed their website recently, I’ve had an issue or two… annoying!
Sterling Federal has been excellent in helping us transition some of our accounts for Rock River Hospice and Home. The staff is always willing to assist in any way from Commercial Banking to the Teller Line. We are extremely grateful for being selected as a recipient for the Employee Charity Challenge that SFB does annually.
Transferred our business accounts with Ed Wolf and have never regretted it. Great service and his support staff, especially Tygan Bausman, is wonderful!! Keep up the good work guys!
Dawn is the best! Have been to her many years!
Sterling Federal Bank is made up of an extraordinary group of bankers. Their knowledge and expertise and their focus on improving the community and their customers’ lives are second to none. If you are not banking with Sterling Federal Bank, you don’t know what you are missing. I highly recommend you find out.
Great service and great attitude!! Josie was super friendly and very helpful
Sterling Federal Bank cares about their customers and truly wants to see their community be successful. I’ve seen bank personnel provide financial literacy seminars (free of charge) to local high school and college students; all the while …
Sterling Federal Bank is a great organization to work with. My business was in need of help securing financing to survive the first wave of the Covid-19 Pandemic. I first went to the large national banks but ended up waiting weeks with no …
My loan officer Angela Perna helped me achieve my dream of being a home owner.
She was attentive and aggressive on my behalf. She kept in communication with me till the very end, i was never in the dark about my status. …
Sterling Federal Bank has been absolutely fantastic to work with both personally and professionally. Ed Wolf and Becky Eberle have been wonderful helping us get our business established. We would highly recommend Sterling Federal Bank!
I gave the girls a 5 star because they are always very pleasant to deal with and help full
Just wow. Tomorrow morning I’m changing banks because they blocked my card last night on date night!!! And I was still in town and at my normal place we always eat but awhile back no one stopped my card when it was being used in …
Dawn has always been my go to teller. She is friendly and goes above and beyond for her customers
Josie was very helpful. she was very respectful and helped me with everything i needed.
Whenever I have an issue, I call the Byron location and speak to Josie Winters. She is always eager to help me and is always so friendly!
Great local branch, the teller, Josie, was extremely professional and went to great lengths to make sure I was taken care of!!
Dawn is always very friendly and knowledgeable I always try to go to her teller window.
I was unable to make a trip to the bank, after leaving an email with Cindy R. with my request, she quickly took care of my request and replied by email she was done.
For years I’ve been coming in for personal banking for both myself and my kids as well as for business. No matter my needs Dawn has always given me 5 star service and care. Thanks!
Natalie was very informative and helpful throughout the whole loan process. Would recommend her to family and friends.
Was in to see my favorite teller Dawn today and she always takes care of us! Friendly and responsive to everything we need!
Wanted to open a new business account and Tygen was extremely helpful and very informative. Also thank you Paige for referring me to the right person.
Tygen at the sterling branch has been more than awesome in assisting us with our business account.
I would highly recommend reaching out and having her assist you with all your banking needs
If you are looking for personalized service and a great banking experience. Visit Michelle, Josie, Giana and Macie at the Byron location!
They always going above and beyond for their customers!
Saw Michele about a double billing problem with my debit card. She was most helpful in getting my issue resolved. Thanks Michele!
I’m really happy with my experiences at the Sterling Federal Bank in Byron, IL. Josie is so friendly and knowledgeable. Great branch overall.
Just had an appointment with Angela Perna and she was GREAT! She was very patient with us and explained everything to us very well! Would definitely recommend her for your loan officer!
Giana Berry was very helpful with pointing me to the right direction with what I needed and provided excellent customer service. She is definitely a great asset to your bank and deserves to be promoted.
Dawn Avila is definitely my go to girl. We were both having a rough day and I had about 5 transactions. She took care of me like a boss, as we both vented to each between transactions. No more drive thru for me, too many new people that lead to mistakes. Thank you Dawn, you are much appreciated !
I’ve been lucky enough to be working with Mike Smith. He’s a loan officer at Sterling Federal. He explains all the details so even I can understand what’s going on. I highly recommend Mike and Sterling Federal Bank.
We recently stopped to take money out to pay our property taxes and Heather P helped us. She told we could just pay them there and save us trip to the court house. She was very informative and friendly. We so appreciated her knowledge and great customer sevice.
Sterling Federal Bank is absolutely fantastic! their mortgage officer name Angela Perna took care of us nice and briefly. She well explained to how the process and upcoming is going to be. I recommend her to anyone who seeking to a mortgage loan
Went into the bank and a wonderful lady named Tiffany helped me. She was patient and helpful. In a world of fast paced atmospheres it is nice to have friendly professional customer service. Well done Tiffany and Sterling Federal Bank!