Stoney Batter Family Medicine is a full service medical practice that provides advanced expertise and personalized care. Serving the Delaware, … See more
Calling billing is a nightmare!!! I call and call and call and I’m constantly being put on hold!! They don’t even call back when you leave a message. 😡 …
Dropped off a records transfer request over a month ago. Called today and it hadn’t been processed. Charged me $6 and promised me they’d get the records out in the next two days, I’m not holding my breath. …
Staff here is a little rude and makes personal comments that can be heard by the people on the phone; especially the person that completes the referrals
Got dropped as patients and now being told it will take 30 days, which as a medical professional seems excessive, to get our medical records for our new doctor.
What’;s ruining this practice is its front office. Horrible, mean-spirited, deceptive, unfriendly, unmotivated and snobby. That’s describes them. I have seen no improvement in this office in the 3 years of dealing with this practice/
I like Dr. Prosedda and nurse practitioner Ashley but the fact that I waited an hour and had to remind them I needed a breathing treatment makes me want to switch doctors.
Dreadful, Can’t get in contact with anyone, billing phone goes right to voicemail, the online portal is the worst I’ve ever seen, worst practice I’ve experienced in New Castle County,
Im currenly lookung for a new doctors office after many years of being with Stoney Better Family Medicine. Going paperless for most billing I came across a bill from last year for and office appointment that I had cancelled. To make matter …
I’ve been coming here for over 20 years. The office staff has become increasingly imperious, unfriendly, and rude. The latest incident: I was told my prescription would be sent electronically to CVS. I drove there and it wasn’t. I …
Dr. Mullins is fantastic. She is a great primary care physician. I love their online portal to contact your healthcare providers, view lab results, and schedule appointments. I would highly recommend them to anyone in need of a great family medicine practice
Staff doesn’t care about you or your family. When i go in, i’ll pay my bill but somehow they always miss something, then i’ll receive a late charge in the mail. I ordered my daughters medication and because they didn’t send it to correct …
Dr. Crowe is wonderful. She listens, ,is very informative and up to date. How ever, the front desk staff is AWFUL. When you call they are not helpful and very unfriendly. When you check in they act like they are doing you a favor. If I were …
The worst and unprofessional, moved to this practice with Ashley Kontra and was never told she was leaving at all. And now I have been with this practice for a couple of years only to be told they cant help any of her people that I need to find another Primary Care Doctor. WOW!!! BAD!!!! NO WARNING< NOTHING
Since Drs. Jones and Kontra have left, there is no reason to come here anymore. The front office staff is still rude, the Nurse Practitioner has no business being in healthcare, and good luck getting your prescriptions or records in a reasonable amount of time. I pity anyone who still goes here expecting reasonable care.
My family has been patients at this practice for 8 years, I have always paid our copays or bills with them. Two days ago I received a letter that unless our balance is paid(i have not received any bill before this) I will have to choose …
I have been a patient here of Dr. Eva Gerasimos for several years. She is aces all the way. My experience there with her and all of the staff is always freindly, polite, and professional.
Have been a patient at Stoney Batter for well over 15 years and have been very happy with my doctor, Scott Schaeffer and with the entire staff. I have always felt listened to and well cared for. When there were times there were any …
A good Doctor is hard to come by. Dr. Eva Geracimos is absolutely amazing. Her and the staff have always treated my family and I like people not just a number. She never runs late and yet takes her time with each individual gets to know you …
I’ve been a patient at this practice for several years. Yesterday I had an appointment with P.A. Ashley Kontra, who joined in the past year. I have to say that she was exceptional: attentive, caring and thorough. We also noticed how the …
$1.8k MDVIP for a rude, inefficient and inept back office staff?? No thank you. In the past year we received bills from the office for items our insurance covered. Calling and getting it resolved is a nightmare with them. Had a good …
I Agree with Chris. The office staff is extremely rude, however I want to clarify 99% of my issues come from those working in the billing department. On several occasions over the few years I have been coming here they have charged me …
My daughters doctor is dr. Jones and for the most part he is a good doctor. BE WARNED THE OFFICE STAFF IS HORRIBLE ESPECIALLY A YOUNG LADY THAT WORKS THE FRONT DESK. I will never step a foot in that office again and warn people against …
The front staff is awful. I was told by Dr. Prosseda that I could receive a certain shot at their facility a few months ago. I called to make an appointment, then when I unfortunately had to cancel they told me “we didn’t have you on the …
Warning ! Think twice before becoming a patient at Stoney Batter. The office staff is incredibly rude, on several occasions I have had issues with their behaviors. One time my appointment was cancelled but no one bothered to call me, the …
Excellent / Professional front office staff. Doctor Crowe took the time to sit down and review everything with me. She answered my questions which is rare in this day and age. Cannot get any better. I have read the reviews about the …
Stoney Batter Family Medicine dropped us today with no notice after being with them for 10 years…… Called today to make a sick appointment for our son and we were told that we were no longer patients there as our doctor (Geracimos) was …
Excellent service for over ten years. The staff is very efficient and helpful. Thank you Stoney Batter Family Medicine for keeping me and my family healthy. .
We have been going to Stoney Batter for over a year. The medical care has been superb with the most capable doctor we have ever had. We have found the front office to be responsive to our needs whether communicating with the doctor about …
Really great place. My primary care physician is Dr. Schaeffer. He is very friendly,attentive, and informative. I’ve also seen Carolyn Barrett there she was excellent. They have squeezed me in for late notice and same day appointments …
If I could give this place a negative 1, I would. You can never get through to a phone line and when you do they are no help. I keep receiving a bill that I have already paid for two missed appointments that could not be helped since I work …
I am so happy to be leaving this practice. For over a decade I have heard “Stoney Batter Family Medicine, PLEASE HOLD” every single time I call. My primary care physician was okay… but sometimes distracted by juggling other patients and …
NEVER go to this practice. Between the doctors and the front desk staff this place is ridiculous. No one cares about your heath or well being there. It’s sick. They don’t even deserve the one star, but can’t post this without rating them.
OK, OK, I agree with everyone here: the staff is really unfriendly, untimely, and they act uninterested in any patient who comes in the door. (**They have improved in the past three years since I’ve been a patient.**) That said, the doctors …
Horrible phone system, staff is very unpleasant.I called twice to schedule an appointment. The first call I asked if they were taking new patients they said yes. Then I asked to get a doctors name so I could put on my insurance card as pcp. …
Its very hard to talk to someone to get an appointment. Crazy. You have to leave messages and hope to get the phone call back even though you are at work. You should be able to call and talk to someone right away and make an appt. Weird stuff. May have to switch dr.
We are no longer patients of this practice. My physician of just short of 2 decades recently left the practice. He was absolutely amazing as was the nursing staff. The front desk staff has absolutely declined over the last 10 years and …
I’m sure the doctors here are fine, my husband is a patient. However, the staff at the front desk are rude and unhelpful. Poor customer service is annoying in any industry, but in the healthcare it is cruel to treat someone not feeling well …
Dr. Mitra is simply the best! That being said the office staff is unbelievably rude and incompetent. I’ve waited a while to make this review thinking maybe the person I was dealing with was just having a bad day. However, that’s not the …
I just moved to the area and was referred to this practice. I was told they accepted my insurance and scheduled my appointment. I accidentally wrote down the wrong time and showed up when I thought my appointment was. I was told I was an …
The only problem I have with this place is when I call them. EVERY TIME I try to call to make an appointment or ask a question I am put on hold for a MINIMUM of 15 minutes… I am currently writing this while I am on hold, and have been on …
Doctors are great. The big problem is the front office staff. Incredibly rude, unfriendly and act like it is horrible torture to even check you in. Their phones went down for two days and couldn’t get a prescription refilled(just moved …
According to my insurance provider’s website, Stoney Batter Family Medicine is accepting new patients. The doctors have good reviews and it is located near my house. When I tried to call to set up an appointment, I was brusquely informed …
Excellent dr, thorough, patient, acted as if I was the only patient he had to see that day. Recommend to everyone. No doubt the bad reviews are bogus from people who were dr shopping. Scheduling is easy with them if you are polite and …
Do not believe a word of this lol. They used to have a rating of under 2 stars with more bad reviews then you and count. Now they deleted everything current and left 2 reviews from 2018. SHAME. Put that same energy into being better people …
Doctors are good but…. the front office staff does not follow up, you have to be your own advocate on everything and adjust to their timetable. I called inquiring about the status of a records request I made a month previously, I was then …
So sad. I’ve been a very happy patient since 1999 but haven’t been in the area for a few years. It seems that they’ve changed alot. I didn’t believe the reviews I was reading. I just got off the phone after waiting 10 minutes on hold. The …
I had an appointment today and after coming from another doctors office 7 years ago I continue to say to myself I’m SO GLAD I TRANSFERED to this practice. My former Doctor was the worst. But now My doctor is The most Smartest and down to …
Wish there was a zero star option. My doctor left and it took 2 months to get my records. It was an absolute nightmare. Staff doesn’t know what they are doing. They don’t even know what options are on their own forms. And they just …
If I could give this place 0 stars I would. Where do I even start….the front office staff is HORRIBLE!!!! The doctors and NP’s in this practice are even worse!!! I left the practice a few months ago and have had excellent care at my …
All the 1 Star Reviews are correct! The girl at the front desk today (11-30-2017) was the worst. She was rude, not helpful, and very unpleasant. I went in today to make an appointment as a new patient, and I left agitated. I was going to …
i believe that this place is worth the visit and that i always find many people forming a community, bonding and talking, and all the staff are so friendly and pleasant. my advice? forget these reviews and decide for yourself! you won’t be disappointed.
The phone staff were very knowledgeable and patient. They were able to quickly offer times available for my husband’s physician that were suited to our schedule and needs.
I have to update my original post where I gave 3 stars. Dr. Mitra is an amazing doctor and if I had the choice, I would like to keep seeing her at a different location. That being said, the font desk staff is rude, unfriendly, and has …
I’ve been going here since I was a kid. Doctor Mullins and nurse practitioner Ashley Kontra have been absolutely wonderful to me and I’ve never had trouble with the front office staff. I have no idea why there are so many negative reviews.
My physician here is Dr. Krowe, she is great. Although, like many of the other reviews the front office staff is horrible. Extremely rude, short, and off putting. Absolutely not what I’m looking for from a place where I’m looking for help and care.
Called for my girlfriend that is in extremely bad pain from kidney stones. Called because she needs to see a eurologist appointment after being at christiana hospital for hours on Saturday. Called her primary doctor because we have had no …
The front office staff is terrible. It was something we put up with because the medical staff was simply great. Some of the nurse practitioners have known my daughter since she was a baby and were always delighted to see her. Our family …
This office has the worst patient service staff imaginable.. These women act like they’re bestowing some huge favor to you just to do their job. Avoid this doctor’s office if you can possibly help it.
In the two years we’ve been at this practice, it has tremendously improved. The front office staff is always so nice and every time I’ve called they’ve been able to get me or my children in the same day. I’m so glad we stayed!!!
This is the worst doctors office I have ever been too. The staff is condescending and rude. They are like a barrier of idiocy between the patients and the doctors. They also lie and falsify medical records. I am filing a complaint with the medical board.
Horrible staff. The medical administrative assistants are all very rude and uneducated. There was one amazing doctor but they have now left. Do not waste your time and money on this place. They will mistreat you and send you wonky bills out of error and then act like you’re the stupid one when you call to inquire about it.
This place used to be good but they are losing doctors and its HORRIBLE! They left me hanging after being a patient for 10 years, would not continue to see me after my doctor left the practice, and did not even notify me of this. I asked …
We are no longer patients here. We loved our doctor, but she left the practice. We received an e-mail notification that this would happen and that we had very limited time to attempt to transfer to another doctor within the practice. For …
I don’t know what the girls in the front office salaries are but it’s not enough I am sure . I don’t know how they can take care of all of those doctors demands, answer phones and wait on patients and still maintain a professional attitude. Great job ladies
This place used to be good until my old doctor retired. He and a couple of the practitioners were the only good thing about the place. As many before me have already said, the office staff often came across as rude to me.
This physician should be ashamed of himself. Not only does he show poor clinical judgment he gives HORENDOUS advice to very sick patients. I don’t know where he trained or what his experience is but I would never recommend him
I hate calling to make an appointment. After listening to the obnoxious long drawn out recording and following all the promts the phone rings for several times and there is hurriedly rushed response Stoney Batter Please hold. And you …
I find it fascinating that this place went and deleted all of their negative reviews. One of them was mine, so I’m dutifully restoring it. When I went there I found that my doctor was great, but the office was not. They’re nice when you’re …
Staff is great and I understand the please hold when I call in. They have patients in the lobby or on the other line who were first. If its an emergency go to ER. Been going for years and moved farther away but still kept them as my primary because of how well they treated me over the years. Very friendly staff.
Dr Julie Prosseda is not a pro active doctor. She is a reactive doctor. I went in for an appointment and showed her some of my concerns and her comment, “you cannot be perfect”. I called the office Manager of this office and he NEVER got …
My Doctor, Robert Callahan, recently joined this practice. I was pleased with how pleasant the front desk staff was and how promptly they address my concerns. Very happy with this practice so far. I have been with Dr. Callahan for years, and he is great! He listens, is proactive and is knowledgeable.
I normally pay my copay immediately. In the past have had previous problems as well with billing, but I offer to come in, write my check or pay with my card upon getting the bill in the mail and ask for the finance charge to be waived. The …
The front desk is horrible towards their patients. I have gone to this Dr’s office since 2011 and the service has only gotten worse. You immediately get put on hold for a minimum of 20 min. They show no sympathy or willingness to work …
So sad to have to give a bad review to a family practice that we have been a part of since our children were toddlers–over 25 years now! Because we haven’t had any health issues in over 3 years we are no longer able to see any doctor in …
I had a doctor in this Practice who I liked very much. I had been seeing Julie Prosseda M.D. for a few years. I had a scheduled appt. in Feb of 22. I was not sure when, so I called and left a few mesages. Missed my appt and got billed …
For years I have been annoyed by the dismissive and unresponsive nature of this practice, including the difficulty of getting anyone in the phone, the calls not returned, the failure of my practitioner to answer my questions. Another …
This doctors office has always been great. I have never had a hard time getting in with my doctor or one of the NP’s. When I call I may have to wait for a minute or two but they usually don’t put me on hold. The front desk staff has been …
Dedicated professionals
Very caring
The administrative assistance is very rude and unpleasant.
I wish there was a way to give no stars.
Complained about a nurse practioner, THEY LET ME GO
Calling billing is a nightmare!!! I call and call and call and I’m constantly being put on hold!! They don’t even call back when you leave a message. 😡 …
Arrogant dismissive and incompetent. What else can I say?
Dropped off a records transfer request over a month ago. Called today and it hadn’t been processed. Charged me $6 and promised me they’d get the records out in the next two days, I’m not holding my breath. …
Do not go here. Waited on hold for 14 minutes to make an appointment, then was transferred to a voicemail. Still haven’t got a call back.
Staff here is a little rude and makes personal comments that can be heard by the people on the phone; especially the person that completes the referrals
1 this is the worst medical office I have ever been in, they do not care about the patience, they are all about the BEJAMINS
Front office staff are horrendous. Be prepared to wait on call and in person; Expect rudeness
The staff at Stony Batter is always attentive and welcoming! They’ve been my primary care provider for many years and I will continue to come!
Great staff. I feel totally comfortable there. Won’t go anywhere else!
Their front staff is the worst. HIGHLY RECOMMEND STAYING AWAY. They dont know how to treat people with respect.
Got dropped as patients and now being told it will take 30 days, which as a medical professional seems excessive, to get our medical records for our new doctor.
What’;s ruining this practice is its front office. Horrible, mean-spirited, deceptive, unfriendly, unmotivated and snobby. That’s describes them. I have seen no improvement in this office in the 3 years of dealing with this practice/
Was put on hold for 20 minutes to be told they weren’t accepting new patients. Awesome.
I like Dr. Prosedda and nurse practitioner Ashley but the fact that I waited an hour and had to remind them I needed a breathing treatment makes me want to switch doctors.
Excellent care and response! Patients for over 25 years at Stoney Batter Family Medicine. Team is responsive and courteous.
Dreadful, Can’t get in contact with anyone, billing phone goes right to voicemail, the online portal is the worst I’ve ever seen, worst practice I’ve experienced in New Castle County,
Now I know why all the negative reviews. Just had an interesting visit. Unbelievable what came out of my “doctors’ mouth.
Im currenly lookung for a new doctors office after many years of being with Stoney Better Family Medicine. Going paperless for most billing I came across a bill from last year for and office appointment that I had cancelled. To make matter …
I’ve been coming here for over 20 years. The office staff has become increasingly imperious, unfriendly, and rude. The latest incident: I was told my prescription would be sent electronically to CVS. I drove there and it wasn’t. I …
Dr. Mullins is fantastic. She is a great primary care physician. I love their online portal to contact your healthcare providers, view lab results, and schedule appointments. I would highly recommend them to anyone in need of a great family medicine practice
Staff doesn’t care about you or your family. When i go in, i’ll pay my bill but somehow they always miss something, then i’ll receive a late charge in the mail. I ordered my daughters medication and because they didn’t send it to correct …
Dr. Crowe is wonderful. She listens, ,is very informative and up to date. How ever, the front desk staff is AWFUL. When you call they are not helpful and very unfriendly. When you check in they act like they are doing you a favor. If I were …
The worst and unprofessional, moved to this practice with Ashley Kontra and was never told she was leaving at all. And now I have been with this practice for a couple of years only to be told they cant help any of her people that I need to find another Primary Care Doctor. WOW!!! BAD!!!! NO WARNING< NOTHING
Since Drs. Jones and Kontra have left, there is no reason to come here anymore. The front office staff is still rude, the Nurse Practitioner has no business being in healthcare, and good luck getting your prescriptions or records in a reasonable amount of time. I pity anyone who still goes here expecting reasonable care.
My family has been patients at this practice for 8 years, I have always paid our copays or bills with them. Two days ago I received a letter that unless our balance is paid(i have not received any bill before this) I will have to choose …
The office appropriate for my healthcare needs. Busy office but they do well despite the fast pace. God bless em.
I have been a patient here of Dr. Eva Gerasimos for several years. She is aces all the way. My experience there with her and all of the staff is always freindly, polite, and professional.
Have been a patient at Stoney Batter for well over 15 years and have been very happy with my doctor, Scott Schaeffer and with the entire staff. I have always felt listened to and well cared for. When there were times there were any …
A good Doctor is hard to come by. Dr. Eva Geracimos is absolutely amazing. Her and the staff have always treated my family and I like people not just a number. She never runs late and yet takes her time with each individual gets to know you …
I’ve been a patient at this practice for several years. Yesterday I had an appointment with P.A. Ashley Kontra, who joined in the past year. I have to say that she was exceptional: attentive, caring and thorough. We also noticed how the …
All negative reviews relative to the office staff and, in particular, the billing people were true and justified. …
$1.8k MDVIP for a rude, inefficient and inept back office staff?? No thank you. In the past year we received bills from the office for items our insurance covered. Calling and getting it resolved is a nightmare with them. Had a good …
I Agree with Chris. The office staff is extremely rude, however I want to clarify 99% of my issues come from those working in the billing department. On several occasions over the few years I have been coming here they have charged me …
My daughters doctor is dr. Jones and for the most part he is a good doctor. BE WARNED THE OFFICE STAFF IS HORRIBLE ESPECIALLY A YOUNG LADY THAT WORKS THE FRONT DESK. I will never step a foot in that office again and warn people against …
The front staff is awful. I was told by Dr. Prosseda that I could receive a certain shot at their facility a few months ago. I called to make an appointment, then when I unfortunately had to cancel they told me “we didn’t have you on the …
Warning ! Think twice before becoming a patient at Stoney Batter. The office staff is incredibly rude, on several occasions I have had issues with their behaviors. One time my appointment was cancelled but no one bothered to call me, the …
Excellent / Professional front office staff. Doctor Crowe took the time to sit down and review everything with me. She answered my questions which is rare in this day and age. Cannot get any better. I have read the reviews about the …
Stoney Batter Family Medicine dropped us today with no notice after being with them for 10 years…… Called today to make a sick appointment for our son and we were told that we were no longer patients there as our doctor (Geracimos) was …
Excellent service for over ten years. The staff is very efficient and helpful. Thank you Stoney Batter Family Medicine for keeping me and my family healthy. .
They used to have good doctors but it’s overshadowed by the completely incompetent idiots they hire as staff. …
We have been going to Stoney Batter for over a year. The medical care has been superb with the most capable doctor we have ever had. We have found the front office to be responsive to our needs whether communicating with the doctor about …
Really great place. My primary care physician is Dr. Schaeffer. He is very friendly,attentive, and informative. I’ve also seen Carolyn Barrett there she was excellent. They have squeezed me in for late notice and same day appointments …
If I could give this place a negative 1, I would. You can never get through to a phone line and when you do they are no help. I keep receiving a bill that I have already paid for two missed appointments that could not be helped since I work …
I am so happy to be leaving this practice. For over a decade I have heard “Stoney Batter Family Medicine, PLEASE HOLD” every single time I call. My primary care physician was okay… but sometimes distracted by juggling other patients and …
Had to see a doctor because I was not feeling good 😕 …
NEVER go to this practice. Between the doctors and the front desk staff this place is ridiculous. No one cares about your heath or well being there. It’s sick. They don’t even deserve the one star, but can’t post this without rating them.
OK, OK, I agree with everyone here: the staff is really unfriendly, untimely, and they act uninterested in any patient who comes in the door. (**They have improved in the past three years since I’ve been a patient.**) That said, the doctors …
Horrible phone system, staff is very unpleasant.I called twice to schedule an appointment. The first call I asked if they were taking new patients they said yes. Then I asked to get a doctors name so I could put on my insurance card as pcp. …
I hope there are 0 stars. Worst experience of my life.. Neither doctors nor staff care about you or your health. I do not recommend this facility.
Its very hard to talk to someone to get an appointment. Crazy. You have to leave messages and hope to get the phone call back even though you are at work. You should be able to call and talk to someone right away and make an appt. Weird stuff. May have to switch dr.
We are no longer patients of this practice. My physician of just short of 2 decades recently left the practice. He was absolutely amazing as was the nursing staff. The front desk staff has absolutely declined over the last 10 years and …
I’m sure the doctors here are fine, my husband is a patient. However, the staff at the front desk are rude and unhelpful. Poor customer service is annoying in any industry, but in the healthcare it is cruel to treat someone not feeling well …
Dr. Mitra is simply the best! That being said the office staff is unbelievably rude and incompetent. I’ve waited a while to make this review thinking maybe the person I was dealing with was just having a bad day. However, that’s not the …
I just moved to the area and was referred to this practice. I was told they accepted my insurance and scheduled my appointment. I accidentally wrote down the wrong time and showed up when I thought my appointment was. I was told I was an …
The only problem I have with this place is when I call them. EVERY TIME I try to call to make an appointment or ask a question I am put on hold for a MINIMUM of 15 minutes… I am currently writing this while I am on hold, and have been on …
Doctors are great. The big problem is the front office staff. Incredibly rude, unfriendly and act like it is horrible torture to even check you in. Their phones went down for two days and couldn’t get a prescription refilled(just moved …
According to my insurance provider’s website, Stoney Batter Family Medicine is accepting new patients. The doctors have good reviews and it is located near my house. When I tried to call to set up an appointment, I was brusquely informed …
Excellent dr, thorough, patient, acted as if I was the only patient he had to see that day. Recommend to everyone. No doubt the bad reviews are bogus from people who were dr shopping. Scheduling is easy with them if you are polite and …
Do not believe a word of this lol. They used to have a rating of under 2 stars with more bad reviews then you and count. Now they deleted everything current and left 2 reviews from 2018. SHAME. Put that same energy into being better people …
Doctors are good but…. the front office staff does not follow up, you have to be your own advocate on everything and adjust to their timetable. I called inquiring about the status of a records request I made a month previously, I was then …
So sad. I’ve been a very happy patient since 1999 but haven’t been in the area for a few years. It seems that they’ve changed alot. I didn’t believe the reviews I was reading. I just got off the phone after waiting 10 minutes on hold. The …
I had an appointment today and after coming from another doctors office 7 years ago I continue to say to myself I’m SO GLAD I TRANSFERED to this practice. My former Doctor was the worst. But now My doctor is The most Smartest and down to …
Wish there was a zero star option. My doctor left and it took 2 months to get my records. It was an absolute nightmare. Staff doesn’t know what they are doing. They don’t even know what options are on their own forms. And they just …
If I could give this place 0 stars I would. Where do I even start….the front office staff is HORRIBLE!!!! The doctors and NP’s in this practice are even worse!!! I left the practice a few months ago and have had excellent care at my …
All the 1 Star Reviews are correct! The girl at the front desk today (11-30-2017) was the worst. She was rude, not helpful, and very unpleasant. I went in today to make an appointment as a new patient, and I left agitated. I was going to …
i believe that this place is worth the visit and that i always find many people forming a community, bonding and talking, and all the staff are so friendly and pleasant. my advice? forget these reviews and decide for yourself! you won’t be disappointed.
The phone staff were very knowledgeable and patient. They were able to quickly offer times available for my husband’s physician that were suited to our schedule and needs.
I have to update my original post where I gave 3 stars. Dr. Mitra is an amazing doctor and if I had the choice, I would like to keep seeing her at a different location. That being said, the font desk staff is rude, unfriendly, and has …
I’ve been going here since I was a kid. Doctor Mullins and nurse practitioner Ashley Kontra have been absolutely wonderful to me and I’ve never had trouble with the front office staff. I have no idea why there are so many negative reviews.
My physician here is Dr. Krowe, she is great. Although, like many of the other reviews the front office staff is horrible. Extremely rude, short, and off putting. Absolutely not what I’m looking for from a place where I’m looking for help and care.
Called for my girlfriend that is in extremely bad pain from kidney stones. Called because she needs to see a eurologist appointment after being at christiana hospital for hours on Saturday. Called her primary doctor because we have had no …
The front office staff is terrible. It was something we put up with because the medical staff was simply great. Some of the nurse practitioners have known my daughter since she was a baby and were always delighted to see her. Our family …
This office has the worst patient service staff imaginable.. These women act like they’re bestowing some huge favor to you just to do their job. Avoid this doctor’s office if you can possibly help it.
In the two years we’ve been at this practice, it has tremendously improved. The front office staff is always so nice and every time I’ve called they’ve been able to get me or my children in the same day. I’m so glad we stayed!!!
This is the worst doctors office I have ever been too. The staff is condescending and rude. They are like a barrier of idiocy between the patients and the doctors. They also lie and falsify medical records. I am filing a complaint with the medical board.
Horrible staff. The medical administrative assistants are all very rude and uneducated. There was one amazing doctor but they have now left. Do not waste your time and money on this place. They will mistreat you and send you wonky bills out of error and then act like you’re the stupid one when you call to inquire about it.
This place used to be good but they are losing doctors and its HORRIBLE! They left me hanging after being a patient for 10 years, would not continue to see me after my doctor left the practice, and did not even notify me of this. I asked …
We are no longer patients here. We loved our doctor, but she left the practice. We received an e-mail notification that this would happen and that we had very limited time to attempt to transfer to another doctor within the practice. For …
I don’t know what the girls in the front office salaries are but it’s not enough I am sure . I don’t know how they can take care of all of those doctors demands, answer phones and wait on patients and still maintain a professional attitude. Great job ladies
This place used to be good until my old doctor retired. He and a couple of the practitioners were the only good thing about the place. As many before me have already said, the office staff often came across as rude to me.
This physician should be ashamed of himself. Not only does he show poor clinical judgment he gives HORENDOUS advice to very sick patients. I don’t know where he trained or what his experience is but I would never recommend him
I hate calling to make an appointment. After listening to the obnoxious long drawn out recording and following all the promts the phone rings for several times and there is hurriedly rushed response Stoney Batter Please hold. And you …
I find it fascinating that this place went and deleted all of their negative reviews. One of them was mine, so I’m dutifully restoring it. When I went there I found that my doctor was great, but the office was not. They’re nice when you’re …
Everytime you call to get a appointment with your docter you cant get one
Staff is great and I understand the please hold when I call in. They have patients in the lobby or on the other line who were first. If its an emergency go to ER. Been going for years and moved farther away but still kept them as my primary because of how well they treated me over the years. Very friendly staff.
Dr Julie Prosseda is not a pro active doctor. She is a reactive doctor. I went in for an appointment and showed her some of my concerns and her comment, “you cannot be perfect”. I called the office Manager of this office and he NEVER got …
My Doctor, Robert Callahan, recently joined this practice. I was pleased with how pleasant the front desk staff was and how promptly they address my concerns. Very happy with this practice so far. I have been with Dr. Callahan for years, and he is great! He listens, is proactive and is knowledgeable.
I normally pay my copay immediately. In the past have had previous problems as well with billing, but I offer to come in, write my check or pay with my card upon getting the bill in the mail and ask for the finance charge to be waived. The …
Been going there for 30 years … complained about a nurse practitioner and they let me go… wouldn’t you complain if she canceled on you 3 times
The front desk is horrible towards their patients. I have gone to this Dr’s office since 2011 and the service has only gotten worse. You immediately get put on hold for a minimum of 20 min. They show no sympathy or willingness to work …
So sad to have to give a bad review to a family practice that we have been a part of since our children were toddlers–over 25 years now! Because we haven’t had any health issues in over 3 years we are no longer able to see any doctor in …
I had a doctor in this Practice who I liked very much. I had been seeing Julie Prosseda M.D. for a few years. I had a scheduled appt. in Feb of 22. I was not sure when, so I called and left a few mesages. Missed my appt and got billed …
I have been a patient here for over 10 years. It depends which provider you see to determine the outcome of your visit. I’ve never had a problem here.
For years I have been annoyed by the dismissive and unresponsive nature of this practice, including the difficulty of getting anyone in the phone, the calls not returned, the failure of my practitioner to answer my questions. Another …
This doctors office has always been great. I have never had a hard time getting in with my doctor or one of the NP’s. When I call I may have to wait for a minute or two but they usually don’t put me on hold. The front desk staff has been …