The #1 Urgent Cares in Lee County (Moore’s Mill and Twilight After Hours) are PROUD to bring Stopwatch Urgent Care to Phenix City. Known for the … See more
My PC couldn’t see me for another week so I went to Stopwatch. Great experience from the time I entered the door. Receptionist was warm, welcoming and efficient, nurse was super nice, and Dr. Adams was friendly and attentive to my needs. Thanks, Stopwatch PC Staff!
Great office staff, great Doctors and assistants. Everyone is professional and kind. They really care and listen to your questions and concerns. I have never had a long wait or bad experience here.
5 star rating for sure. Receptionist very friendly. Wait time was not long. Very satisfied with Doctor and nurse. Everything was very efficient. Will definitely go back. A round of applause for all!!!!
Very promptly seen! Gave a much better solution to help with sinus infection symptoms than visit with a doctor days before. Literally started to feel better a couple hours later compared to still suffering for days after initial doctor’s visit. Awesomeness!
If I could give it zero stars I would!!! Stopwatch is very irresponsible with patients and their results and when I asked to speak to someone in charge I have yet to hear back!! This urgent care is not an urgent care I would take your kids …
Absolutely a real good place to go for urgent care. Doctor has a great demeanor an excellent professional.
Raymond Hemingway has been there twice. Both times was seen within 20 mins. Excellent all the way down to the staff.
I would not recommend going to this urgent care. The front receptionist was amazing and the guy who triaged is was nice. The doctor came in and stayed a foot away from my son, never laid his hands on him or looked in his throat even though …
I can’t thank them enough. Doctor visits are quite difficult for my 6 year old with special needs. Def recommend. Short wait too! Lost a star upon second visit. Despite what I was told on initial visit and what is listed on their website, today I’m told they do not do immunizations.
My primary care doc didn’t have any available for AGES, and I had a cough that needed immediate attention. Stopped in and was seen and on my way to the pharmacy to get my meds within less that 45 minutes!! Everyone there was so kind and professional too!
They forgot to call in my wifes prescriptions… again… She has a ear infection and severe vertigo. The pharmacy said nothing was called in, we tried to call the clinic but It had already closed. We called today and the receptionest said …
This place is great. From the front counter to the Dr. Very good bed side manner and very friendly. The Dr went above and beyond to accommodate my needs and questions and when I left I felt 100% better than when I got there. Highly recommend to anyone. Also in and out very quickly.
Such good bedside manner. We always used to go to another office in Columbus, but here at Stopwatch they always seem to be more ‘on top of it’. Its always busy here, but somehow we get in and out within about 30-45 minutes each time. We …
Last week, we took our son for a broken wrist. They got him in and he received an x raty. They put him in a splint until he could get to ortho. I had to go today for a Covid test. I made an appointment and was in and out in no time. They were friendly and efficient.
Stopwatch truly sticks by the notion of getting care fast. It doesn’t stop there, it’s quality care. I was triaged, had labs taken, was diagnosed, discharged with a work excuse, and had my prescriptions sent to the pharmacy in about 35 …
Went online to get appointment for Covid test. Got an appointment within the hour. My step son went in and told them I was very weak an sick. They let him bring the paperwork out to me and I was called in and seen promptly. They did the …
Deserves zero stars. The nurse practitioners are ok, but this place leaves a lot to be desired in terms of business practices. I had a cold treated in March, received and paid the associated claim in May. They lost the payment somehow …
They are so friendly and caring! You’re in and out within 30-45 mins. It beats an ER trip any day! My insurance doesn’t cover my visit here, but it’s worth every penny for the care that you receive here!
This is literally the worst urgent care in the area. The front desk is very rude especially Katie. They are not helpful at all and explain things to you about your insurance as if you’re ignorant. They refuse care if your PCP cannot send a …
The receptionist really tests your patience. If you don’t want to work, please call out or find something else. She is a young and very rude girl with braids. Her attitude makes you want to snatch her across the desk. The experience might …
Stopwatch Urgent Care on Summerville Road gets an easy 5 stars! The entire staff was fast, professional, and very friendly. I left there about an hour ago and I already have eye pain relief. Highly recommended, 100 A+++
I’ve used Stopwatch three times and I’ve always been very happy with the service and care I receive. The staff is friendly. The doctor and assistant are very thorough and have always sent me home with just the right meds to get me on the mend fast.
I wouldn’t go here again if I had a choice.
The receptionist was lovely.
The lady who called me from the waiting room and took my vitals was charming and …
We had to take our son to the Stopwatch Urgent Care (Phenix City location) today. The entire staff was very friendly and helpful. The Dr got us in and out quickly while being knowledgeable and very helpful. Will choose this location for all our urgent care needs every time.
Everyone at stopwatch was very kind and caring. I didn’t have to wait too long. The doctor was very thorough and was worried about my leg. They can only do so much at the clinic and she thought I needed to get into the ER right away. …
I want to thank the lovely care providers at Stopwatch. The V.A. has not gotten me back in to a pain clinic yet and my arthritis decided to flare up to an extreme level last night. My usual meds could not get it under control so I called …
We had already been at Martin Army ER for 2 1/2 hours for a laceration over the left eye / eyelid area. After hearing that others had been there waiting for more that 7hours I went to talk to the clerk and saw the flyers for urgent cares. …
I have never had a bad experience here. I was able to set my appointment online, get in, and get out- all within 2 ½ hours this afternoon. This place is super convenient and the staff is always very nice, as well.
Dr Adams most likely saved me from a heart attack or stroke last Wednesday. Went in for covid test and it was my heart. Was sent straight to the ER admitted and had a pacemaker on Friday. Thank you Dr Adams for the EKG test. So glad I went that day. Blessed to be here
The nurse practiciner was quick and seemed to be knowledgeable, but in my opinion, her behavior was unacceptable. She lacked ethical manners and did not give me thorough details on symptoms to look out for or how to properly clean the …
I went this morning with my kiddos and everyone was very friendly from the front desk staff Linda to the nurse (can’t remember her name) and the nurse practitioner Abby. We were there shortly after opening and the lobby was already pretty …
The front desk staff and the nurse who checked my son in were great…we did come in 45 min before closing (for swelling of lymph nodes and sore throat for the last 2 days) when the PA came into the room, within 5-6 minutes of the strep/flu …
The Stopwatch Urgent Care is a blessing to me. It’s very close to my home, and I always get in and out quickly with efficient care! Today I was greeted and assisted at check-in with a very pleasant lady. …
The nurse practitioner that I saw on 1/30/19 was great, she was very informative and helpful but that medical assistant was very rude and unprofessional. She was rushing saying she was ready to go home, and she didn’t swab my throat correctly. She was short wither when I asked questions also. The front desk was great also.
I got a Covid test done here (actually a couple times because it took about 3 to come back positive for some reason). Everyone was very nice, fast testing as long as you make your appointment online and show up on time. Great staff
If I’d written this review after my first experience at Stopwatch, my rating would easily have been 5 stars. While the nurse who did my intake paperwork had some trouble with the computer – the entire experience was efficient, practical, …
I went in extremely sick/nauseous and was helped so well! So nice! Timely! I will definitely be using THIS location!! Also, that front desk today SO HELPFUL to me!! Thank you!
I wish my primary physician was as efficient as Stopwatch. It is extremely rare that my family or I are able to get a same day appointment with our primary care physician so we go to Stopwatch. If we are blessed enough to get that rare …
Great walk-in clinic. I was in an out within an hour. There were about 5 others in the waiting room while I was there. Labs were drawn and results came back within maybe 15 min. Professional staff; I’ll for sure be going back next time I’m sick and don’t have time to wait for a regular doctor appointment.
If your clientele starts falling off, re-eval who you have answering phones, reception duties. Your employees have NO customer service skills AT ALL. If you can’t be pleasant and respectable on everyday, every call, they need to be moved …
I was there at 9 on a Saturday for myself and my daughter. They were very very nice and professional. Took great care of us and we were in and out in 30 mins. Great staff and great hospitality. Will definitely go there again! I live in Columbus but will go here because they are so wonderful!
We are a military family and after going to the on base hospital we realized it would be hours before getting seen. A friend mentioned StopWatch and we are very pleased with the service we received. We were there for about an hour (I had 2 …
Rude con artists. They MAKE you sign a waiver that says they can charge you after you leave IF insurance doesn’t cover visit. THEY ALWAYS CHARGE YOU A WEEK LATER AND SAY INSURANCE DOESNT COVER YOU. My insurance company says they are in …
This last visit 12/19/18 I decided to time it and I was in and out in 20 minutes! and I did not have to wait for a prescription they had already electronically sent it to the Walgreens of my choice next door. Each one person I had to deal …
My first visit was awesome. My second was great. Today was just ok. I listened to the receptionist on a personal call the entire time we were here. I didn’t like this being the personal information she is handling. She was typing my …
The facility is very nice. Both the nurse and the woman at the front desk were nice and professional. I am very disappointed in the doctor, she spent maybe 10 minutes in the room and didn’t even make an attempt to exam me. Ended up back at a different urgent care a couple days later and tested positive for the flu. Not impressed!
staff was unprofessional! i came because i had severe migraine and high blood pressure and was refused treatment! front desk clerk kept running to the back playing the “messenger” girl for the doctor! i have showed them my medical leave …
I walked in feeling so sick they diagnosed problem quickly and called in proper medication for me. The receptionist, the nurse and my Doctor took excellent care of me. I would recommend this place to all my friends.
Very fast turnaround. I had the results of my Covid test about 30 minutes after signing in. I booked the appointment online and uploaded my insurance, etc., before arriving. I’m sure this helped the process. This is the happiest I’ve ever been about catching a cold.
If you are a veteran and are visiting under the mission act, do not go here. I went 2 times. The first time they sent my prescription to the wrong pharmacy after i specified where i would pick it up and they would not pick up the phone. I …
So I set my appointment up online received confirmation and all that. I got a call which I missed and they left a voicemail. Telling me to call. Called three times no answer each time getting pushed further and further back in the queue. I …
I went in with vertigo. The staff and PA Ms. Karen were all so attentive and very compassionate. They took very good care and took their time with me. They called me to make sure I made it home safely. Taking their time to make sure I was taken care of meant so much to me.
This was a very nice place to go for medical treatment. The staff are very friendly, as well as, the nurse practitioner that examined me. They are very professional and it’s a quick in and out. find the time that it took for me to get in and out that probably would have taken just sit in the waiting room at a docs office.
Overall just a bad experience. I scheduled an appointment with them. Got there an hour early while I worked from my car. I text them, as it says you can, to let them know I was there. When I didnt hear anything back(again, been there an …
I went to stopwatch Urgent Care on Sunday. I arrived and the receptionist was very polite and professional. After I completed the paperwork that I needed to do, I gave it back to the receptionist. After a few minutes a male nurse opened …
this was the best visits to a doctor I have ever had Karen was the best , she treated me so humanely as I have no insurance and I was self conscious about this. she understood and treated me with the best of her ability inside the office as …
Theres no urgency over there.. there were only 3 patients sitting down at 11:40 AM and the receptionist said my appt time was at 345 pm
Seriously? I could hear the nurses giggling and fooling around in the back room …
Second trip to this urgent care in the past two weeks. It’s refreshing actually being heard. The staff is also friendly which is a bonus in today’s world.
If I could leave a negative star review you’d get it..a complete and total waste of my day. Arrived and signed in on the tablet as directed for a covid test. It said 99-114 min wait and offered an option to be texted when it was your …
I’ve used Stopwatch at several locations before and typically don’t have an issue but when it comes to billing and trying to contact an actual person, it’s ridiculous. I came in on 6/25 for COVID testing which I was advised would be FREE. I …
The wait was a little long but they did offer each patient an option to go to the other location with no wait. I stayed because I live closer to this location. The receptionist was knowledgeable and helpful. The intake nurse was all …
We came in with an ankle injury and had x-rays done. The NP told us there was a fracture and to go to ortho. No treatment and she said she does not recommend giving us a boot. We were self-pay and charged $200. We got an appointment with …
Took my son in to be tested for covid, scheduled an appointment online, got to urgent care on time and was taken back very quickly. Heather was awesome with my son and while the covid and flu test are no fun she was as gentle as she could …
Tory and Savannah at the Summerville Stopwatch were absolutely amazing! They were extremely knowledgeable, proficient, & maintained their professionalism throughout our visit. Thanks ladies!
“URGENT CARE” Don’t think so. Went in with an emergency issue and was told I needed an appointment. Never seen a place that you needed to book an appointment if you needed immediate care before. Thought they were there to help the …
If I could write a negative review, I would do so. I booked an online Covid Test appt & was allegedly on a wait list. When I heard nothing after booking this appt, I tried to call 5 times & was cut off while holding. I went to the Urgent …
Came into the clinic early on a Wednesday morning for my 2 year old who had a fever and was sick. The receptionist was so nice and we didn’t have to wait long at all to be seen. We were greeted kindly and they were gentle with my little guy …
The staff at Stop Watch is very caring! Answered all questions quick and polite! Theresa, Madison and Abby are amazing and front desk Tory was helpful!
This visit was much more pleasant than the last. Front desk girl was very helpful and didn’t act like we were a bother this time. Thank you Brandy for being nice.
Never have a bad experience using stopwatch. I work in healthcare as well and understand how it is to be under staffed and overworked during a pandemic. Thank you for always being available when my family needs you guys.
I literally mad a reservation online although I know it isn’t a guarantee. I showed up. They said a reservation and appointment aren’t the same and I need to make an appointment they have no time. First of all what urgent care makes …
Had severe pain and swelling from an infection following oral surgery and my dentist wasn’t answering their emergency number over the weekend. I made an appointment for first thing in the morning with Stopwatch and they had me in and out …
They do their jobs as doctors fine, it’s just the scheduling the appointment that is bad. They do not specify time zones (since everybody uses different times) and when you try to call them, they do not answer (saying there was not a person …
So far so good! I’m still in the waiting room but everyone that works here has been so nice! One woman passed out goodie bags and thanked us for choosing StopWatch today which was such a thoughtful touch. I also appreciated the ease of …
Thanks StopWatch for helping my mom. The process was fast and they helped my mom. Facility was clean and we will definitely come back. Thanks Tory, Theresa, Madison and the NP for all of y’all help!
They were really nice and helpful and I got in and out quick fixed my problem and with no insurance it’s amazing I love it Theresa was amazing she was sweet and was not rude overall I love it they deserve the best and care about their patients
If I could give zero stars I would. Needed to get my daughter a Covid test. Called on advance on Thursday and was told to come make an appointment. Came Thursday and was informed that they only do same day appointments so it was suggested …
I waited for about and hour with severe cold and cough symptoms, and they wouldn’t prescribe any medicine. They told me I was fine. Don’t recommend coming they won’t help you. They will send you straight back to school, no dr excuse.
I brought my son in for a rapid COVID-19 screen and was very pleased with the wait time, staff and provider. The nurse practitioner, Sabrina was very sweet and knowledgeable. She was detail oriented, and patient with him while continuing to …
Pleasant experience from time we walked in until we left. Short wait time. Was in and out in about 17 minutes. The staff and PA were super friendly and knowledgeable. We will definitely be back if we’re ever in need of another urgent care …
I have a bad burn on my foot from a cooking accident and it was starting to get infected! QqqqqqqI went to Stop Watch Urgent Care in Phenix City, Alabama for help.From sign in trough the excellent treatment for the burn ALL the young ladies …
This is not a true Urgent Care. You are told to make a reservation online to be seen, but it isn’t an appointment. If you go in without it, you are told you can’t be seen. You are also told you can’t be checked in until that time. Every way …
Very clean facility and staff were a good help to me and my mother. Theresa and Madison as well as Abby and Tory were helpful. Thanks for all the help. We will be sending our family to this location.
I arrived at Stopwatch to get a Covid 19 test, without an appointment. The receptionist was cordial and informed me that I needed to make an appointment. Thankfully, she found an opening within an hour and scheduled me to get tested. I …
Nurse Tory was kind, has patience, and made me laugh even though I felt sick. We need more nurses like her. Thank you for being a phenomenal Healthcare worker. We/I appreciate you. God bless yall!
Pretty sweet peeps in the office. Receptionist was so nice and friendly. The M.A. was the same way. They treated me like a friend and I’ve never met either of them. Thank yall so much.
Everyone was very friendly from the front desk, to the MA, and NP. I was in and out quickly, all my concerns addressed and an overall great experience for a Urgent Care!
We had a great experience with this facility. I was able to get a same day appointment for my daughter within an hour and a half of making it. All of the staff was extremely polite, helpful and eased the stress of the situation. If and when …
Blonde receptionist is extremely rude and unhelpful. As a medical profession myself, I see no reason for people like her to be in this field. I had a simple question and she gave me nothing but attitude. I feel bad for the patients that are actually sick that have to deal with her.
Only been to this site a handful of times every single time I’ve gone the front desk receptionist has been extremely rude, her customer service skills are very lacking. We saw a lovely female doctor one time who was wonderful with my …
Tory was exceptionally sweet and listened to all of my issues. I didn’t feel rushed and I would definitely come back for my health care needs again. Abby was very sweet and knowledgeable and listened to all of my problems. Thanks StopWatch.
Very courteous and helpful, fast and thorough will visit again when needed . Got to edit my reveiw I went to pick up my prescription and they sent flonase they no I can’t take it because of eye problem and said they were gonna give me some …
Only come here if no other choice. Online appt at 10:12 am, put me in a room at 10:35…….11:30 and still no dr. Here because in need of a tetanus shot and having symptoms of tetanus! Doing a flu/Covid test! Really???! Stepped on piece …
Thanks to all of the healthcare workers that provided care for my daughter today!!! The nurses today Theresa, Tory, Madison and the doctor were really nice and polite and Ms.Theresa made me laugh. Thanks for being gentle and taking care of my little one.
I really hate to leave this review, but for the second time on two separate occasions I have had to come out for an appointment for nothing. If this location has limited services at the time you make an appointment, they need to let people …
I have been in direct patient care for 25 years. Stopwatch staff was professional, prompt and efficient. They listened well and proactively addressed the problem.
Excellent work folks!
Very friendly and efficient. Tory was very professional and compassionate. It went very smoothly. I’m not feeling well and she was understanding. Thank you all for superior service.
I enjoyed my experience at StopWatch. Tory and Heather were kind and friendly. I will definitely go back if I need care again. Oh yeah, Abby was sweet and quick and listened to my concerns.
I have never had a great experience with this place, but today takes the cake. My husband and I had appointments to get Covid tested at 9:00 and 9:07 when they opened. We got there at 8:58 right before they opened and there were already a …
Horrible experience…walked out before I was even seen…many other urgent cares around town if you need actual urgent care go else where..the ER is more urgent care then this place is
Always friendly, always professional and take care of me as soon as possible I go there every chance that I have to when I’m sick. I would recommend it to anyone.
Waited a hour outside in the car with my daughter just to tell me the copay was $50 . They should of told me that before I waited a whole hour. Very rude won’t be coming back .
The stopwatch Urgent Care is awesome and I recommend it! The facility was clean and the medical staff was friendly and thorough. The wait was not long and they took excellent care of me. The doctor knew exactly what was going on with me. I …
My wife was seen and they did nothing for her. They should have given her antibiotics. Two days later she is at a different doctor office even more sick than before. They are giving her shots and antibiotics. Now we are out $200 plus and she is worse.
Stopwatch was able to give my son an appointment same day. The staff is very friendly, the faculty is super clean. They had us in and out in no time. The lady that seen my son listened to my concerns, was very patient, very helpful. I am so glad we was able to get in and be seen instead of waiting hours at the E.R.
The staff was great the only thing is when you have to call back for something you stay on hold forever… there’s no way they have that many calls in que.. I work for customers..I know how that works…
It’s interesting that reviews are either very good or very bad. My experience started off bad with the reservation system. It didn’t recognize me as a former patient and put me through a detailed registration process that kept freezing up …
I have gone twice with totally different issues and I felt I was being dealt with by the receptionist not a medical expert. One time I was hurt and offered no xray or remedy and he next very sick and she told me I did not look sick, asked for a urine test and offered no solutions. NEVER will go back unless a simple infection.
Me, and my Two Boy Toddlers have been here three times already, and have had nothing but great service. The doctors, Nurses, Secretary, and Staff there are respectful, understanding, and Kind. Our Family has been hit with Covid multiple …
Services are on point. Haven’t been in awhile, but the environment and customer service at the front desk was better the last time I was there. Demeanor is important at the front desk, especially if the patient is not feeling well. Medical staff was on point. Thank you for your services.
Brandy and Heather were awesome. While visiting the office for a Covid test, they recognized my insurance info was not being taken and I had charges from a previous visit. They were determined to resolve the issue and did. This was an issue …
Staff was amazing. Usually never a solid experience at an urgent care but this place was different. Hopefully I don’t have to go back but if I had to I would go to this one again
I was seen today at STOP Watch Urgent Care and it didn’t take long to be seen. I had a professional experience and would recommend anyone to go there for Care
They have one woman running the entire office and no doctor on staff. The secretary failed to inform us before we paid the deductible. If you have ANY other place to go to get care, I urge you to find somewhere else. This place doesn’t even resemble a legitimate business anymore. I’d rather drive across the river to find better care.
Great staff, extremely sweet with my child. Only complaint is that we needed an xray but were not informed we couldn’t get an xray there until after copays were paid and we had already seen the medical team.
Went to Stopwatch this morning. They had an employee that didn’t come to work resulting in them not opening on time. A lot of people were not happy and downright rude. I wish people had more mercy & grace instead of acting like fools. Thank …
Very helpful and professional. We had a waiting period but not like other places with there 2 to 3 hour waiting time. Very chilly inside so if you get cold easily take a light jacket or sweater.
Your website should not allow patients to create an appointment if the services are not available. Reason for appointment “school/sports physical” should not be an option is there no Dr on site to perform them.
My first visit to Stop Watch was this morning. As much as I was hurting, the visit was a wonderful experience. From the Receptionist to the Nurses Aid to the FNP, they were all very pleasant and knowledgeable.
This place is amazing , it’s convenient when my doctors don’t have close appointments available! Ms. Tory at the front desk was super helpful , I really appreciate her for what she did . She saved me from having to cancel my appointment due …
I had took my son here today. We both love it there. They are friendly. And my son felt really comfortable with them especially compared to his primary care doctor that he. My son wasn’t scared at all and just seeing how brave he was at a …
My husband and I had an amazing experience. He was feeling really bad and we weren’t feeling to sweep about going to urgent care because our only other experience was at hwy 80 and they were horrid. This urgent care is clean, fast, sweet, …
Got to the office at 3:50. Went up to the desk at 5:00 to ask where I was in line. I was told I was next. Two more people got called before me. I wasn’t called back until 5:30. Worst experience I think I’ve ever had.
Every person I dealt with were very friendly and knowledgeable. Tori at the front desk, Teresa my nurse, and Abby the NP made it a good experience. Let’s face it, nobody really enjoys having to go to Urgent Care but they made it painless …
I registered and made an appointment on the Website which made my wait time only a few minutes. Everyone was so welcoming, friendly professional and concerned. I was so sick I got up out of bed and went to my appointment pajamas and all. …
A very lovely experience!! The blonde receptionist is AMAZING!!! She’s was warm and inviting. The dark hair receptionist was completely rude and acted like she did not wanna be there at all. She acted as if I was a problem. I love the …
We had problems signing in (it was my problem). The sweet lady at front Tory was great. She fixed my issues. Teresa took my mother in laws history. She was polite and helpful in getting her to the restroom for the tests. The nurse …
I had an absolutely amazing experience here today. My nurse, Tory was so helpful and kind during the entirety of my visit. The doctor was very helpful in explaining everything to me. My visit was quick and my nurse frequently checked in on …
The PA at this office needs to push her fat a$$ away from the table like she pushes the current administrations Covid agenda. This place is a joke!! If you’re a liberal, this is the place for you. If not, I recommend staying away.
As always the folks at stopwatch are courteous, caring and capable. Even while inundated with patients they take the time to make sure they understand your complaints and give the best care available for your ailments. As always I would definitely recommend the amazing team at the Summerville rd location.
Appt was for 11:24, got there at 11:15 registered and checked in then wasn’t called back until 1:50. Sat in the back for another 45 minutes after that. Spent almost 4 hours there waiting. Won’t be back
Took Granddaughter. Was seen very quickly. The nurse and PA were patient with our scared 5 year old. They both took there time and answered all our questions.
Very impressed with the care I received from the time I signed in till the time I left very caring staff and great bedside manner would recommend to anyone that doesn’t need to be seen at the emergency room
Returned from Vegas Girl trip only to discover I was bit by something. Excruciating pain. Made it through the work day, schedule my appointment online and was called back in 20 mins of arrival. Nurse said looked like a cyst and needed to be …
Made an appointment for the theft morning, check in was easy as they send you everything to your phone. Wait time wasn’t as long as expected appointment was at 9:35 was seen at 10:10. Was in and out friendly and professional
It was great!!! I was sick, coughing and runny nose w/wheezing, they told me what I bronchitis. Then they gave me a steroid shot and I’ll go get my meds tomorrow at the pharmacy. Just wonderful!!!!!
Hassle free visit. No waiting, great service & professional folks. Very thorough, friendly, courteous & concerned about your health. Nice to know facilities like this still exist.
This is the only urgent care I trust! They are always warm, friendly, respectful and accurate! They have saved me from many 5-10 hour emergency room visits and I’m so thankful for the doctor and nurses here❤️
I highly recommend coming to Stopwatch Urgent Care Phenix City, AL!!! I was a walk-in with my daughter and the staff took care of us with a small wait time. Sabrina Noah NPC and Salvina Sheets CRNP (You guys are Awesome)
I came here because I had a sore throat and I honestly wish I never had. Worst experience ever. First the waiting room was ice cold and I had no choice but to bring my 1 year old with me because I’m a single parent right now, he was so cold …
Stop watch on Summerville Rd is awesome. These people are so friendly. We come from ladonia to see them. The young lady that took care ofy kids, not sure if she’s a nurse practitioner or a doctor, either way, she’s my favorite.
The front desk receptionist and the nurse practitioner Haley were awesome. This is my first time using this service. All the staff were great! The process for registering was easy, simple, and quick. I would definitely use this service again.
Very kind and respectful staff. Was seen within 45 minutes after arriving and I did not have an appointment. The PA was friendly and took time to explain my situation. Very knowledgeable.
Thankful that there is a convenient location for me. Staff was caring and professional. I received the care that I desperately needed much faster than I could have gotten an appointment and be seen by my personal physician. Thank you!
This place was great. Great attitudes and respectful doctors. Was also quick and easy could fill out my personal stuff online and when I get there just check in and wait.
Although I couldn’t get an answer when calling I saw why when I got there. They were very busy but the process was very efficient and I was seen in a timely manner. Also when the pharmacy didn’t have what was prescribed instead of me …
The staff was very professional, and attentive. They were so nice and caring. They really listen to your problems, and they don’t try to rush you out. I really enjoyed my visit, and will recommend Stopwatch to everyone.
Register my mother online for 9:36 appointment. She was told upon arrival that she did not have an appointment. After being hung up on 3 times I go there to see why she was told no appointment. I was also told she did not have an …
The nurse was very sweet and accommodating to my situation. Turning the lights off in the room due to me and a migraine that was so bad light, noise and movement made me feel like my head was going to explode at any second. She had great …
Ms. Theresa was very friendly and pleasant to be around. She took great care of me in the back getting all my vitals and other things. The lady at the front desk was also very friendly checking me in verifying my symptoms to place in the …
The whole staff were very kind. I came in as a walk in and was taken care of pretty quickly. Even though I walked in feeling like a corpse, I left in a better mood just from staff interactions and also because I felt like truly they all did the most the could. Thank you to everyone who was working there during my visit.
As soon as I entered the first thing I noticed was how clean the office was. Then the receptionist went out of her way to make me feel welcome. I was pulled back to the back within 10 minutes of my appointment. There the staff weee kind …
I walked in without appointment. Scheduled an appointment to return in less than two hours.
Came back and was called back within a few minutes. A few more minutes and nurse …
Highly recommend! Very pleasant experience from the moment we walked in the door. The receptionist, Tory, explained everything in great detail, to include our expected wait time (which was very short). The medical staff were very friendly and informative. Much appreciate, especially when both myself and my son were not feeling well.
I love their online registration. I was told there were 17 people ahead of me and suggested a later appointment time. When I arrived, the wait was minimal. Everyone was kind and courteous, and the NP Sabrina was AMAZING! She was friendly, compassionate, and knowledgeable. One of the best urgent care experiences I have had!
I’ve never had anything but a good experience at this Stop Watch and today was no exception. The staff was friendly, courteous, and the Dr. did an excellent job in listening to our symptoms and making a diagnosis.
My experience at Stopwatch urgent Care was very professional, the nurses, clerks and the Phsician, Yalonda Ferguson, diagnosed my illness and got me out in good time.
I wish your practitioner was my primary doctor! She takes great care of me. I was quickly registered and seen. All staff members were courteous and professional. I would be screwed without y’all just down the road. I put (as I always do) a …
The receptionist is not only sweet, she’s amazingly quick to take care of each patient and in order. She’s the perfect person to meet for first impressions!! Delightful!! …
Tried making an appointment moments after they opened; the first available was 3 p.m.! So I walked in and was seen, tested and back home within an hour and a half. Great service, but unreasonable appointment expectations.
Wouldn’t recommend. Have had to call almost every single day since I went on the 16th. They referred me to somewhere out of network, declined the list of in network providers to be sent to them then said they needed it. Then referred me to somewhere that doesn’t even handle the type of injury.
Staff was very kind and professional, they made my son feel at ease! Also hardly any wait time with the online reservation! Would definitely go here again if we are sick!
The wait time is not long here at this specific facility, at least during the time I came. The practitioner is pretty much straightforward. Although there’s no walk-ins permitted, it’s still slots available to schedule your visit.
It’s a great facility, the staff is Awesome. My granddaughter was seen by the physician in record time they were very thorough in trying to see what was the cause of her illness. Would recommend to others.
Employees were amazing even though the office was packed. I was there and waiting for over 3 hours. Perhaps the scheduling could have been managed better but out side of the wait time the service was very friendly and made up for the long wait time.
After speaking w a DO on my Sydney app; I was advised he couldn’t help me with what I needed so I needed to go to the nearest urgent care or ER. I don’t know about you but I can not afford a couple thousand dollar bill for an ER visit; so …
The Staff I met were professional, attentive and very very kind. The facility was one of the cleanest!! The only downside of my visit was my quick visit with the provider. She was rushed hurried with a forced smile.
We were seen today and received the best medical attention. The staff was friendly & helpful and, “Yes” I would use this facility again for my health care needs. Thank you for your service.
Excellent care. Took a little effort to set up an appointment and had to rely on their patient load. Took about 10 minutes to setup the appointment and fill in the insurance forms. Very friendly. Had about a 45 minute wait. They do take walking, but not as efficient.
My first thought when I needed to go to Urgent Care was here because of my first time to ever use one. I didn’t think I would get the care I needed because I was skeptical !! Boy I was wrong !! Such friendly people !!! Well I got really …
The nurse Hannah was so kind and helpful. She answered all questions I had and made sure I felt comfortable while waiting for my flu results. She did everything in a timely manner. Super friendly!
There was no receptionist when I came in, it was 30 minutes before she returned and I could start my paperwork. Then I waited 45 minutes after seeing the DR. to have blood drawn. Not sure how much longer it would have taken but after 45 …
I had to go here twice within a few days. Once for my son and then myself. Very clean office and staff were kind and compassionate. I actually like the booking appointment. We were in and out of there each time within 45 minutes. …
I drove out of my way today to go to this particular urgent care. My husband was seen there a year ago and had phenomenal care…so I chose them again. Today they exceeded all my expectations! All the staff, from receptionist to care …
The staff was very friendly. I felt very comfortable talking with staff. There was a little bit of a wait but they made sure they saw everyone. It was actually after 7 and they didnt seem frustrated or like they were rushing. Its like they …
Stopwatch is awesome! I always come here when I need quick and accurate services. I made my appointment online at 7:45am and was seen 8:30am. Everyone was so attentive, helpful, and friendly. The rooms are so clean and organized. Tory helped me today, and she’s amazing!
The only urgent care that I’ve ever been to where the staff actually listens to you instead of trying to rush you out of the door.
My PC couldn’t see me for another week so I went to Stopwatch. Great experience from the time I entered the door. Receptionist was warm, welcoming and efficient, nurse was super nice, and Dr. Adams was friendly and attentive to my needs. Thanks, Stopwatch PC Staff!
Great office staff, great Doctors and assistants. Everyone is professional and kind. They really care and listen to your questions and concerns. I have never had a long wait or bad experience here.
5 star rating for sure. Receptionist very friendly. Wait time was not long. Very satisfied with Doctor and nurse. Everything was very efficient. Will definitely go back. A round of applause for all!!!!
My experience has been pleasant each time. Tori and other staff are kind and understanding.
Very promptly seen! Gave a much better solution to help with sinus infection symptoms than visit with a doctor days before. Literally started to feel better a couple hours later compared to still suffering for days after initial doctor’s visit. Awesomeness!
There were very professional and concern about my health.i would highly recommend them.
If I could give it zero stars I would!!! Stopwatch is very irresponsible with patients and their results and when I asked to speak to someone in charge I have yet to hear back!! This urgent care is not an urgent care I would take your kids …
Needing a rapid covid test for my 4 year old who was exposed at daycare. Online says “rapid test”. Sign up online to secure an appointment. …
Facility was clean and staff was nice! Tory and Theresa, Madison and the NP were sweet people.
Absolutely a real good place to go for urgent care. Doctor has a great demeanor an excellent professional.
Raymond Hemingway has been there twice. Both times was seen within 20 mins. Excellent all the way down to the staff.
I would not recommend going to this urgent care. The front receptionist was amazing and the guy who triaged is was nice. The doctor came in and stayed a foot away from my son, never laid his hands on him or looked in his throat even though …
I can’t thank them enough. Doctor visits are quite difficult for my 6 year old with special needs. Def recommend. Short wait too! Lost a star upon second visit. Despite what I was told on initial visit and what is listed on their website, today I’m told they do not do immunizations.
My primary care doc didn’t have any available for AGES, and I had a cough that needed immediate attention. Stopped in and was seen and on my way to the pharmacy to get my meds within less that 45 minutes!! Everyone there was so kind and professional too!
They forgot to call in my wifes prescriptions… again… She has a ear infection and severe vertigo. The pharmacy said nothing was called in, we tried to call the clinic but It had already closed. We called today and the receptionest said …
This place is great. From the front counter to the Dr. Very good bed side manner and very friendly. The Dr went above and beyond to accommodate my needs and questions and when I left I felt 100% better than when I got there. Highly recommend to anyone. Also in and out very quickly.
Such good bedside manner. We always used to go to another office in Columbus, but here at Stopwatch they always seem to be more ‘on top of it’. Its always busy here, but somehow we get in and out within about 30-45 minutes each time. We …
Last week, we took our son for a broken wrist. They got him in and he received an x raty. They put him in a splint until he could get to ortho. I had to go today for a Covid test. I made an appointment and was in and out in no time. They were friendly and efficient.
Service was great from the time I checked in up until I left. I’m from Texas and this was the best experience I’ve had. Amazing staff
The staff is just wonderful. They are very fast, knowledgeable, and caring. Will definitely be back
Stopwatch truly sticks by the notion of getting care fast. It doesn’t stop there, it’s quality care. I was triaged, had labs taken, was diagnosed, discharged with a work excuse, and had my prescriptions sent to the pharmacy in about 35 …
Everyone from the receptionists to the nurse and Dr. was nice and professional. I will definitely be using them again.
Went online to get appointment for Covid test. Got an appointment within the hour. My step son went in and told them I was very weak an sick. They let him bring the paperwork out to me and I was called in and seen promptly. They did the …
Friendly faces! Awesome attitude
Love the environment..
Thanks for the fast service!
Very nice people I recommend them to everyone
Deserves zero stars. The nurse practitioners are ok, but this place leaves a lot to be desired in terms of business practices. I had a cold treated in March, received and paid the associated claim in May. They lost the payment somehow …
Tory and Abby have been very professional and have assisted me in getting the right care I need . I will recommend them to anyone.
They are so friendly and caring! You’re in and out within 30-45 mins. It beats an ER trip any day! My insurance doesn’t cover my visit here, but it’s worth every penny for the care that you receive here!
The doctors and staff are always nice and handle things really quick!
However, the billing department is awful. It never fails they do not record …
This is literally the worst urgent care in the area. The front desk is very rude especially Katie. They are not helpful at all and explain things to you about your insurance as if you’re ignorant. They refuse care if your PCP cannot send a …
Theresa was very helpful and nice! My experience was a good one and I will be back for my healthcare needs! Thanks stopwatch and thanks Theresa!!!!!
Very nice people. Great customer service and care
The receptionist really tests your patience. If you don’t want to work, please call out or find something else. She is a young and very rude girl with braids. Her attitude makes you want to snatch her across the desk. The experience might …
Stopwatch Urgent Care on Summerville Road gets an easy 5 stars! The entire staff was fast, professional, and very friendly. I left there about an hour ago and I already have eye pain relief. Highly recommended, 100 A+++
I’ve used Stopwatch three times and I’ve always been very happy with the service and care I receive. The staff is friendly. The doctor and assistant are very thorough and have always sent me home with just the right meds to get me on the mend fast.
I wouldn’t go here again if I had a choice.
The receptionist was lovely.
The lady who called me from the waiting room and took my vitals was charming and …
The place was very clean!!! I had this awesome doctor name (Tory) that took very good care of me. She was very respectful & nice!!!
I went today and the staff are very friendly and nice they went by my appointment and was in and out.
They were very professional, friendly and genuinely cared about my health issues. I was very glad that I chose to go to them.
We had to take our son to the Stopwatch Urgent Care (Phenix City location) today. The entire staff was very friendly and helpful. The Dr got us in and out quickly while being knowledgeable and very helpful. Will choose this location for all our urgent care needs every time.
Everyone at stopwatch was very kind and caring. I didn’t have to wait too long. The doctor was very thorough and was worried about my leg. They can only do so much at the clinic and she thought I needed to get into the ER right away. …
I want to thank the lovely care providers at Stopwatch. The V.A. has not gotten me back in to a pain clinic yet and my arthritis decided to flare up to an extreme level last night. My usual meds could not get it under control so I called …
We had already been at Martin Army ER for 2 1/2 hours for a laceration over the left eye / eyelid area. After hearing that others had been there waiting for more that 7hours I went to talk to the clerk and saw the flyers for urgent cares. …
I have never had a bad experience here. I was able to set my appointment online, get in, and get out- all within 2 ½ hours this afternoon. This place is super convenient and the staff is always very nice, as well.
Dr Adams most likely saved me from a heart attack or stroke last Wednesday. Went in for covid test and it was my heart. Was sent straight to the ER admitted and had a pacemaker on Friday. Thank you Dr Adams for the EKG test. So glad I went that day. Blessed to be here
The nurse practiciner was quick and seemed to be knowledgeable, but in my opinion, her behavior was unacceptable. She lacked ethical manners and did not give me thorough details on symptoms to look out for or how to properly clean the …
I went this morning with my kiddos and everyone was very friendly from the front desk staff Linda to the nurse (can’t remember her name) and the nurse practitioner Abby. We were there shortly after opening and the lobby was already pretty …
The front desk staff and the nurse who checked my son in were great…we did come in 45 min before closing (for swelling of lymph nodes and sore throat for the last 2 days) when the PA came into the room, within 5-6 minutes of the strep/flu …
The Stopwatch Urgent Care is a blessing to me. It’s very close to my home, and I always get in and out quickly with efficient care! Today I was greeted and assisted at check-in with a very pleasant lady. …
The nurse practitioner that I saw on 1/30/19 was great, she was very informative and helpful but that medical assistant was very rude and unprofessional. She was rushing saying she was ready to go home, and she didn’t swab my throat correctly. She was short wither when I asked questions also. The front desk was great also.
Very caring and nice. Very good urgent care.
I got a Covid test done here (actually a couple times because it took about 3 to come back positive for some reason). Everyone was very nice, fast testing as long as you make your appointment online and show up on time. Great staff
If I’d written this review after my first experience at Stopwatch, my rating would easily have been 5 stars. While the nurse who did my intake paperwork had some trouble with the computer – the entire experience was efficient, practical, …
Friendly staff. Great care! Thank you! 🙂
I went in extremely sick/nauseous and was helped so well! So nice! Timely! I will definitely be using THIS location!! Also, that front desk today SO HELPFUL to me!! Thank you!
I wish my primary physician was as efficient as Stopwatch. It is extremely rare that my family or I are able to get a same day appointment with our primary care physician so we go to Stopwatch. If we are blessed enough to get that rare …
Great walk-in clinic. I was in an out within an hour. There were about 5 others in the waiting room while I was there. Labs were drawn and results came back within maybe 15 min. Professional staff; I’ll for sure be going back next time I’m sick and don’t have time to wait for a regular doctor appointment.
If your clientele starts falling off, re-eval who you have answering phones, reception duties. Your employees have NO customer service skills AT ALL. If you can’t be pleasant and respectable on everyday, every call, they need to be moved …
I was there at 9 on a Saturday for myself and my daughter. They were very very nice and professional. Took great care of us and we were in and out in 30 mins. Great staff and great hospitality. Will definitely go there again! I live in Columbus but will go here because they are so wonderful!
We are a military family and after going to the on base hospital we realized it would be hours before getting seen. A friend mentioned StopWatch and we are very pleased with the service we received. We were there for about an hour (I had 2 …
Rude con artists. They MAKE you sign a waiver that says they can charge you after you leave IF insurance doesn’t cover visit. THEY ALWAYS CHARGE YOU A WEEK LATER AND SAY INSURANCE DOESNT COVER YOU. My insurance company says they are in …
The staff is extremely friendly and helpful. They truly care about their patients. The facility is very clean.
This last visit 12/19/18 I decided to time it and I was in and out in 20 minutes! and I did not have to wait for a prescription they had already electronically sent it to the Walgreens of my choice next door. Each one person I had to deal …
My first visit was awesome. My second was great. Today was just ok. I listened to the receptionist on a personal call the entire time we were here. I didn’t like this being the personal information she is handling. She was typing my …
Quick check in process. Pleasant staff. Very sanitary. Great place to get your acute medical needs taken care of!
The facility is very nice. Both the nurse and the woman at the front desk were nice and professional. I am very disappointed in the doctor, she spent maybe 10 minutes in the room and didn’t even make an attempt to exam me. Ended up back at a different urgent care a couple days later and tested positive for the flu. Not impressed!
Great service, super fast exactly what I needed
staff was unprofessional! i came because i had severe migraine and high blood pressure and was refused treatment! front desk clerk kept running to the back playing the “messenger” girl for the doctor! i have showed them my medical leave …
I walked in feeling so sick they diagnosed problem quickly and called in proper medication for me. The receptionist, the nurse and my Doctor took excellent care of me. I would recommend this place to all my friends.
Very fast turnaround. I had the results of my Covid test about 30 minutes after signing in. I booked the appointment online and uploaded my insurance, etc., before arriving. I’m sure this helped the process. This is the happiest I’ve ever been about catching a cold.
If you are a veteran and are visiting under the mission act, do not go here. I went 2 times. The first time they sent my prescription to the wrong pharmacy after i specified where i would pick it up and they would not pick up the phone. I …
So I set my appointment up online received confirmation and all that. I got a call which I missed and they left a voicemail. Telling me to call. Called three times no answer each time getting pushed further and further back in the queue. I …
I went in with vertigo. The staff and PA Ms. Karen were all so attentive and very compassionate. They took very good care and took their time with me. They called me to make sure I made it home safely. Taking their time to make sure I was taken care of meant so much to me.
This was a very nice place to go for medical treatment. The staff are very friendly, as well as, the nurse practitioner that examined me. They are very professional and it’s a quick in and out. find the time that it took for me to get in and out that probably would have taken just sit in the waiting room at a docs office.
Overall just a bad experience. I scheduled an appointment with them. Got there an hour early while I worked from my car. I text them, as it says you can, to let them know I was there. When I didnt hear anything back(again, been there an …
I went to stopwatch Urgent Care on Sunday. I arrived and the receptionist was very polite and professional. After I completed the paperwork that I needed to do, I gave it back to the receptionist. After a few minutes a male nurse opened …
Very prompt service, nice and courtesy staff a little bit of a drive for us but we’ll worth the trip …
All staff was helpful and friendly. Since you can book appt online it was a quick visit.
this was the best visits to a doctor I have ever had Karen was the best , she treated me so humanely as I have no insurance and I was self conscious about this. she understood and treated me with the best of her ability inside the office as …
Best stopwatch around Phenix city great people excellent service they are working hard and fast to see each and every Patient
Theres no urgency over there.. there were only 3 patients sitting down at 11:40 AM and the receptionist said my appt time was at 345 pm
Seriously? I could hear the nurses giggling and fooling around in the back room …
Second trip to this urgent care in the past two weeks. It’s refreshing actually being heard. The staff is also friendly which is a bonus in today’s world.
If I could leave a negative star review you’d get it..a complete and total waste of my day. Arrived and signed in on the tablet as directed for a covid test. It said 99-114 min wait and offered an option to be texted when it was your …
I’ve used Stopwatch at several locations before and typically don’t have an issue but when it comes to billing and trying to contact an actual person, it’s ridiculous. I came in on 6/25 for COVID testing which I was advised would be FREE. I …
The wait was a little long but they did offer each patient an option to go to the other location with no wait. I stayed because I live closer to this location. The receptionist was knowledgeable and helpful. The intake nurse was all …
We came in with an ankle injury and had x-rays done. The NP told us there was a fracture and to go to ortho. No treatment and she said she does not recommend giving us a boot. We were self-pay and charged $200. We got an appointment with …
Stopwatch Urgent Care great place of care. Service was excellent. Really good people there. Giving awesome care. They are all stars!
Took my son in to be tested for covid, scheduled an appointment online, got to urgent care on time and was taken back very quickly. Heather was awesome with my son and while the covid and flu test are no fun she was as gentle as she could …
My first visit to this facility and I am pleased with both the service and ease of making an appointment. Staff was very courteous and helpful.
Tory and Savannah at the Summerville Stopwatch were absolutely amazing! They were extremely knowledgeable, proficient, & maintained their professionalism throughout our visit. Thanks ladies!
“URGENT CARE” Don’t think so. Went in with an emergency issue and was told I needed an appointment. Never seen a place that you needed to book an appointment if you needed immediate care before. Thought they were there to help the …
If I could write a negative review, I would do so. I booked an online Covid Test appt & was allegedly on a wait list. When I heard nothing after booking this appt, I tried to call 5 times & was cut off while holding. I went to the Urgent …
Came into the clinic early on a Wednesday morning for my 2 year old who had a fever and was sick. The receptionist was so nice and we didn’t have to wait long at all to be seen. We were greeted kindly and they were gentle with my little guy …
They’re open until 7, but only appointment available as of 5pm was 5:14pm?? Still can’t get anyone on the phone. …
The staff at Stop Watch is very caring! Answered all questions quick and polite! Theresa, Madison and Abby are amazing and front desk Tory was helpful!
Ease of getting. Very attentive. Overall great experience!
This visit was much more pleasant than the last. Front desk girl was very helpful and didn’t act like we were a bother this time. Thank you Brandy for being nice.
Never have a bad experience using stopwatch. I work in healthcare as well and understand how it is to be under staffed and overworked during a pandemic. Thank you for always being available when my family needs you guys.
I went through the check in portal and was called back sooner than expected… in and out within 15 minutes…
Make sure you go online and make an appointment. They are very busy and you could end up waiting a long time.
Disappointed I had to do a telehealth visit instead of actually seeing one in person. Other than that the staff was extremely nice.
I literally mad a reservation online although I know it isn’t a guarantee. I showed up. They said a reservation and appointment aren’t the same and I need to make an appointment they have no time. First of all what urgent care makes …
Had severe pain and swelling from an infection following oral surgery and my dentist wasn’t answering their emergency number over the weekend. I made an appointment for first thing in the morning with Stopwatch and they had me in and out …
Sabrina is great. She’s the reason for my rating
Fast and efficient. They even had gift items in the bags for patients.
They was fast and friendly I definitely will be going to them for now on
Got in quick. Nurse and Dr. Were both nice and helpful.
They do their jobs as doctors fine, it’s just the scheduling the appointment that is bad. They do not specify time zones (since everybody uses different times) and when you try to call them, they do not answer (saying there was not a person …
We were seen pretty quickly and the staff was friendly and helpful.
One of the most professional urgent care clinics I have visited in the tri-city area
So far so good! I’m still in the waiting room but everyone that works here has been so nice! One woman passed out goodie bags and thanked us for choosing StopWatch today which was such a thoughtful touch. I also appreciated the ease of …
Thanks StopWatch for helping my mom. The process was fast and they helped my mom. Facility was clean and we will definitely come back. Thanks Tory, Theresa, Madison and the NP for all of y’all help!
They were really nice and helpful and I got in and out quick fixed my problem and with no insurance it’s amazing I love it Theresa was amazing she was sweet and was not rude overall I love it they deserve the best and care about their patients
If I could give zero stars I would. Needed to get my daughter a Covid test. Called on advance on Thursday and was told to come make an appointment. Came Thursday and was informed that they only do same day appointments so it was suggested …
I waited for about and hour with severe cold and cough symptoms, and they wouldn’t prescribe any medicine. They told me I was fine. Don’t recommend coming they won’t help you. They will send you straight back to school, no dr excuse.
I brought my son in for a rapid COVID-19 screen and was very pleased with the wait time, staff and provider. The nurse practitioner, Sabrina was very sweet and knowledgeable. She was detail oriented, and patient with him while continuing to …
Pleasant experience from time we walked in until we left. Short wait time. Was in and out in about 17 minutes. The staff and PA were super friendly and knowledgeable. We will definitely be back if we’re ever in need of another urgent care …
I have a bad burn on my foot from a cooking accident and it was starting to get infected! QqqqqqqI went to Stop Watch Urgent Care in Phenix City, Alabama for help.From sign in trough the excellent treatment for the burn ALL the young ladies …
This is not a true Urgent Care. You are told to make a reservation online to be seen, but it isn’t an appointment. If you go in without it, you are told you can’t be seen. You are also told you can’t be checked in until that time. Every way …
Very clean facility and staff were a good help to me and my mother. Theresa and Madison as well as Abby and Tory were helpful. Thanks for all the help. We will be sending our family to this location.
Even short staffed, they were able to get us in and out within an hour. I was happy.
I arrived at Stopwatch to get a Covid 19 test, without an appointment. The receptionist was cordial and informed me that I needed to make an appointment. Thankfully, she found an opening within an hour and scheduled me to get tested. I …
Nurse Tory was kind, has patience, and made me laugh even though I felt sick. We need more nurses like her. Thank you for being a phenomenal Healthcare worker. We/I appreciate you. God bless yall!
Pretty sweet peeps in the office. Receptionist was so nice and friendly. The M.A. was the same way. They treated me like a friend and I’ve never met either of them. Thank yall so much.
Everyone was very friendly from the front desk, to the MA, and NP. I was in and out quickly, all my concerns addressed and an overall great experience for a Urgent Care!
We had a great experience with this facility. I was able to get a same day appointment for my daughter within an hour and a half of making it. All of the staff was extremely polite, helpful and eased the stress of the situation. If and when …
Very convenient, fast, and friendly. Very professional. They ladies there took really good care of my son.
Blonde receptionist is extremely rude and unhelpful. As a medical profession myself, I see no reason for people like her to be in this field. I had a simple question and she gave me nothing but attitude. I feel bad for the patients that are actually sick that have to deal with her.
Only been to this site a handful of times every single time I’ve gone the front desk receptionist has been extremely rude, her customer service skills are very lacking. We saw a lovely female doctor one time who was wonderful with my …
Tory was exceptionally sweet and listened to all of my issues. I didn’t feel rushed and I would definitely come back for my health care needs again. Abby was very sweet and knowledgeable and listened to all of my problems. Thanks StopWatch.
Very courteous and helpful, fast and thorough will visit again when needed . Got to edit my reveiw I went to pick up my prescription and they sent flonase they no I can’t take it because of eye problem and said they were gonna give me some …
Only come here if no other choice. Online appt at 10:12 am, put me in a room at 10:35…….11:30 and still no dr. Here because in need of a tetanus shot and having symptoms of tetanus! Doing a flu/Covid test! Really???! Stepped on piece …
Staff are so profesional and the front desk too. Thank you so much. 100 % recommend it.
Thanks to all of the healthcare workers that provided care for my daughter today!!! The nurses today Theresa, Tory, Madison and the doctor were really nice and polite and Ms.Theresa made me laugh. Thanks for being gentle and taking care of my little one.
I really hate to leave this review, but for the second time on two separate occasions I have had to come out for an appointment for nothing. If this location has limited services at the time you make an appointment, they need to let people …
I have been in direct patient care for 25 years. Stopwatch staff was professional, prompt and efficient. They listened well and proactively addressed the problem.
Excellent work folks!
Very friendly and efficient. Tory was very professional and compassionate. It went very smoothly. I’m not feeling well and she was understanding. Thank you all for superior service.
I enjoyed my experience at StopWatch. Tory and Heather were kind and friendly. I will definitely go back if I need care again. Oh yeah, Abby was sweet and quick and listened to my concerns.
Excellent care. Best visit ever to an urgent care facility.
I have never had a great experience with this place, but today takes the cake. My husband and I had appointments to get Covid tested at 9:00 and 9:07 when they opened. We got there at 8:58 right before they opened and there were already a …
I went for a Covid 19 rapid test. In and out within 20 minutes. Staff and doctor were terrific!! Highly recommend!
Horrible experience…walked out before I was even seen…many other urgent cares around town if you need actual urgent care go else where..the ER is more urgent care then this place is
Always friendly, always professional and take care of me as soon as possible I go there every chance that I have to when I’m sick. I would recommend it to anyone.
Went in for Sciatic nerve pain. Was seen promptly. In and out very quick. Very nice staff.
Very caring place! Love the doctors and staff there. Would recommend to anyone young or old!!!
Waited a hour outside in the car with my daughter just to tell me the copay was $50 . They should of told me that before I waited a whole hour. Very rude won’t be coming back .
Very good care. All staff was very helpful and friendly
Love the staff and how friendly and caring they are. You are In and out. Nothing but good experiences here.
The stopwatch Urgent Care is awesome and I recommend it! The facility was clean and the medical staff was friendly and thorough. The wait was not long and they took excellent care of me. The doctor knew exactly what was going on with me. I …
My wife was seen and they did nothing for her. They should have given her antibiotics. Two days later she is at a different doctor office even more sick than before. They are giving her shots and antibiotics. Now we are out $200 plus and she is worse.
Stopwatch was able to give my son an appointment same day. The staff is very friendly, the faculty is super clean. They had us in and out in no time. The lady that seen my son listened to my concerns, was very patient, very helpful. I am so glad we was able to get in and be seen instead of waiting hours at the E.R.
The staff was great the only thing is when you have to call back for something you stay on hold forever… there’s no way they have that many calls in que.. I work for customers..I know how that works…
Good experience. Impressed with the Dr on call, Dr Tabatha Doster
It’s interesting that reviews are either very good or very bad. My experience started off bad with the reservation system. It didn’t recognize me as a former patient and put me through a detailed registration process that kept freezing up …
I have gone twice with totally different issues and I felt I was being dealt with by the receptionist not a medical expert. One time I was hurt and offered no xray or remedy and he next very sick and she told me I did not look sick, asked for a urine test and offered no solutions. NEVER will go back unless a simple infection.
Took my 1 yo in right before closing and was seen so quickly. The staff was very friendly as well.
Me, and my Two Boy Toddlers have been here three times already, and have had nothing but great service. The doctors, Nurses, Secretary, and Staff there are respectful, understanding, and Kind. Our Family has been hit with Covid multiple …
Services are on point. Haven’t been in awhile, but the environment and customer service at the front desk was better the last time I was there. Demeanor is important at the front desk, especially if the patient is not feeling well. Medical staff was on point. Thank you for your services.
I want online and make appointment
My wait time was okay. Employee was very nice. The Dr was very nice
I had no problem at this place
Excellent
Speedy service.
My son was very sick and they quickly ran test and got us out of there. The staff was wonderful!
This particular location is very clean, the people are very professional, empathetic and kind. This will be my med plus go to.
Brandy and Heather were awesome. While visiting the office for a Covid test, they recognized my insurance info was not being taken and I had charges from a previous visit. They were determined to resolve the issue and did. This was an issue …
I have no complaints at all about my care I recieved. The staff was very respectful and helpfull!
Another great visit. Set up appointment on line. They were right on time and we were out in about 35 minutes.
No use making an appt, you stand in line with walk-ins, we’re 1 1/2 hours past our “appt time” and still waiting!
Staff was amazing. Usually never a solid experience at an urgent care but this place was different. Hopefully I don’t have to go back but if I had to I would go to this one again
I was seen today at STOP Watch Urgent Care and it didn’t take long to be seen. I had a professional experience and would recommend anyone to go there for Care
I will go to this urgent care every time! The staff is so sweet and made me and my son feel right at home! They also get you in and out!
They have one woman running the entire office and no doctor on staff. The secretary failed to inform us before we paid the deductible. If you have ANY other place to go to get care, I urge you to find somewhere else. This place doesn’t even resemble a legitimate business anymore. I’d rather drive across the river to find better care.
Friendly staff, clean environment, and no long wait times. So glad we have an urgent care in town.
I’ve had 2 experiences with this Stopwatch and they were accommodating, through, and professional both times. I appreciate the care they took.
Great staff, extremely sweet with my child. Only complaint is that we needed an xray but were not informed we couldn’t get an xray there until after copays were paid and we had already seen the medical team.
I was referred to Stopwatch thru the VA. They saw me immediately. They were professionals. Would tell any Veteran to use their services.
Went to Stopwatch this morning. They had an employee that didn’t come to work resulting in them not opening on time. A lot of people were not happy and downright rude. I wish people had more mercy & grace instead of acting like fools. Thank …
Very helpful and professional. We had a waiting period but not like other places with there 2 to 3 hour waiting time. Very chilly inside so if you get cold easily take a light jacket or sweater.
As a New patient wait time was moderate and between vitals/Dr consult very pleased. Thank you
Your website should not allow patients to create an appointment if the services are not available. Reason for appointment “school/sports physical” should not be an option is there no Dr on site to perform them.
My first visit to Stop Watch was this morning. As much as I was hurting, the visit was a wonderful experience. From the Receptionist to the Nurses Aid to the FNP, they were all very pleasant and knowledgeable.
I rate my visit 10. I never felt so well taken care of in my time of disparity. Great patient care.
This place is amazing , it’s convenient when my doctors don’t have close appointments available! Ms. Tory at the front desk was super helpful , I really appreciate her for what she did . She saved me from having to cancel my appointment due …
Went to Stop Watch this am with terrible back pain, left feeling relief already. Everyone was attentive and showed compassion. Highly recommend.😊 …
I had took my son here today. We both love it there. They are friendly. And my son felt really comfortable with them especially compared to his primary care doctor that he. My son wasn’t scared at all and just seeing how brave he was at a …
My husband and I had an amazing experience. He was feeling really bad and we weren’t feeling to sweep about going to urgent care because our only other experience was at hwy 80 and they were horrid. This urgent care is clean, fast, sweet, …
Got to the office at 3:50. Went up to the desk at 5:00 to ask where I was in line. I was told I was next. Two more people got called before me. I wasn’t called back until 5:30. Worst experience I think I’ve ever had.
Every person I dealt with were very friendly and knowledgeable. Tori at the front desk, Teresa my nurse, and Abby the NP made it a good experience. Let’s face it, nobody really enjoys having to go to Urgent Care but they made it painless …
Excellent customer service! The NPC on staff (Tabatha) is AWESOME! Knowledgeable, attentive and empathetic. Thank you!
I registered and made an appointment on the Website which made my wait time only a few minutes. Everyone was so welcoming, friendly professional and concerned. I was so sick I got up out of bed and went to my appointment pajamas and all. …
A very lovely experience!! The blonde receptionist is AMAZING!!! She’s was warm and inviting. The dark hair receptionist was completely rude and acted like she did not wanna be there at all. She acted as if I was a problem. I love the …
We had problems signing in (it was my problem). The sweet lady at front Tory was great. She fixed my issues. Teresa took my mother in laws history. She was polite and helpful in getting her to the restroom for the tests. The nurse …
I had an absolutely amazing experience here today. My nurse, Tory was so helpful and kind during the entirety of my visit. The doctor was very helpful in explaining everything to me. My visit was quick and my nurse frequently checked in on …
They had timely service. It was very polite and nice. I got in and out in a hour as a walk in.
The PA at this office needs to push her fat a$$ away from the table like she pushes the current administrations Covid agenda. This place is a joke!! If you’re a liberal, this is the place for you. If not, I recommend staying away.
As always the folks at stopwatch are courteous, caring and capable. Even while inundated with patients they take the time to make sure they understand your complaints and give the best care available for your ailments. As always I would definitely recommend the amazing team at the Summerville rd location.
Appt was for 11:24, got there at 11:15 registered and checked in then wasn’t called back until 1:50. Sat in the back for another 45 minutes after that. Spent almost 4 hours there waiting. Won’t be back
Took Granddaughter. Was seen very quickly. The nurse and PA were patient with our scared 5 year old. They both took there time and answered all our questions.
Everything was good. But I did not like that I made a reservation but walk ins were called back before me. MA and Doc were awesome.
Very impressed with the care I received from the time I signed in till the time I left very caring staff and great bedside manner would recommend to anyone that doesn’t need to be seen at the emergency room
Returned from Vegas Girl trip only to discover I was bit by something. Excruciating pain. Made it through the work day, schedule my appointment online and was called back in 20 mins of arrival. Nurse said looked like a cyst and needed to be …
Made an appointment for the theft morning, check in was easy as they send you everything to your phone. Wait time wasn’t as long as expected appointment was at 9:35 was seen at 10:10. Was in and out friendly and professional
It was great!!! I was sick, coughing and runny nose w/wheezing, they told me what I bronchitis. Then they gave me a steroid shot and I’ll go get my meds tomorrow at the pharmacy. Just wonderful!!!!!
Good customer service And great care. I can not complain. In and out. Great place to go if you need medical attention quick.
Hassle free visit. No waiting, great service & professional folks. Very thorough, friendly, courteous & concerned about your health. Nice to know facilities like this still exist.
This is the only urgent care I trust! They are always warm, friendly, respectful and accurate! They have saved me from many 5-10 hour emergency room visits and I’m so thankful for the doctor and nurses here❤️
I highly recommend coming to Stopwatch Urgent Care Phenix City, AL!!! I was a walk-in with my daughter and the staff took care of us with a small wait time. Sabrina Noah NPC and Salvina Sheets CRNP (You guys are Awesome)
I came here because I had a sore throat and I honestly wish I never had. Worst experience ever. First the waiting room was ice cold and I had no choice but to bring my 1 year old with me because I’m a single parent right now, he was so cold …
Stop watch on Summerville Rd is awesome. These people are so friendly. We come from ladonia to see them. The young lady that took care ofy kids, not sure if she’s a nurse practitioner or a doctor, either way, she’s my favorite.
The front desk receptionist and the nurse practitioner Haley were awesome. This is my first time using this service. All the staff were great! The process for registering was easy, simple, and quick. I would definitely use this service again.
Very kind and respectful staff. Was seen within 45 minutes after arriving and I did not have an appointment. The PA was friendly and took time to explain my situation. Very knowledgeable.
Thankful that there is a convenient location for me. Staff was caring and professional. I received the care that I desperately needed much faster than I could have gotten an appointment and be seen by my personal physician. Thank you!
This place was great. Great attitudes and respectful doctors. Was also quick and easy could fill out my personal stuff online and when I get there just check in and wait.
Although I couldn’t get an answer when calling I saw why when I got there. They were very busy but the process was very efficient and I was seen in a timely manner. Also when the pharmacy didn’t have what was prescribed instead of me …
The staff was very professional, and attentive. They were so nice and caring. They really listen to your problems, and they don’t try to rush you out. I really enjoyed my visit, and will recommend Stopwatch to everyone.
Register my mother online for 9:36 appointment. She was told upon arrival that she did not have an appointment. After being hung up on 3 times I go there to see why she was told no appointment. I was also told she did not have an …
The nurse was very sweet and accommodating to my situation. Turning the lights off in the room due to me and a migraine that was so bad light, noise and movement made me feel like my head was going to explode at any second. She had great …
Ms. Theresa was very friendly and pleasant to be around. She took great care of me in the back getting all my vitals and other things. The lady at the front desk was also very friendly checking me in verifying my symptoms to place in the …
The whole staff were very kind. I came in as a walk in and was taken care of pretty quickly. Even though I walked in feeling like a corpse, I left in a better mood just from staff interactions and also because I felt like truly they all did the most the could. Thank you to everyone who was working there during my visit.
As soon as I entered the first thing I noticed was how clean the office was. Then the receptionist went out of her way to make me feel welcome. I was pulled back to the back within 10 minutes of my appointment. There the staff weee kind …
I walked in without appointment. Scheduled an appointment to return in less than two hours.
Came back and was called back within a few minutes. A few more minutes and nurse …
Highly recommend! Very pleasant experience from the moment we walked in the door. The receptionist, Tory, explained everything in great detail, to include our expected wait time (which was very short). The medical staff were very friendly and informative. Much appreciate, especially when both myself and my son were not feeling well.
The staff was courteous and professional. I was satisfied with the services rendered. The wait was not exceedingly long. Thanks.
I love their online registration. I was told there were 17 people ahead of me and suggested a later appointment time. When I arrived, the wait was minimal. Everyone was kind and courteous, and the NP Sabrina was AMAZING! She was friendly, compassionate, and knowledgeable. One of the best urgent care experiences I have had!
I’ve never had anything but a good experience at this Stop Watch and today was no exception. The staff was friendly, courteous, and the Dr. did an excellent job in listening to our symptoms and making a diagnosis.
Head appointment didn’t have to wait but a minute found out I have a ear infection. Give me a shot an antibiotic, a doctor nurse for great.
The staff was very friendly and ready to help you feel better. Great people, and would recommend this facility to anyone.
The staff was amazing and I was very satisfied with my care. If you cannot get in with your doctor this is the next best place!
Quick, efficient, and clean! Love that they have coffee and water in waiting room. Doctors and nurses are great. Best urgent care in Phenix City!
My experience at Stopwatch urgent Care was very professional, the nurses, clerks and the Phsician, Yalonda Ferguson, diagnosed my illness and got me out in good time.
Always happy with this Urgent Care. Nice people from bottom to top. My granddaughter loves the Dr here. Thanks for always being nice.👍😄 …
I wish your practitioner was my primary doctor! She takes great care of me. I was quickly registered and seen. All staff members were courteous and professional. I would be screwed without y’all just down the road. I put (as I always do) a …
The receptionist is not only sweet, she’s amazingly quick to take care of each patient and in order. She’s the perfect person to meet for first impressions!! Delightful!! …
Everyone was friendly. They took me back as quickly as possible. Yolanda Ferguson, CRNP, was amazing! Wonderful bedside manner!
Tried making an appointment moments after they opened; the first available was 3 p.m.! So I walked in and was seen, tested and back home within an hour and a half. Great service, but unreasonable appointment expectations.
The staff was super helpful and friendly. I felt like I was listen to by and cared for by the Doctor on staff. Thank you for comfort and compassion!
Every experience I’ve had at this urgent care has been great. The nurses and doctors are fantastic. It is the best in the area.
Wouldn’t recommend. Have had to call almost every single day since I went on the 16th. They referred me to somewhere out of network, declined the list of in network providers to be sent to them then said they needed it. Then referred me to somewhere that doesn’t even handle the type of injury.
Staff was very kind and professional, they made my son feel at ease! Also hardly any wait time with the online reservation! Would definitely go here again if we are sick!
The wait time is not long here at this specific facility, at least during the time I came. The practitioner is pretty much straightforward. Although there’s no walk-ins permitted, it’s still slots available to schedule your visit.
It’s a great facility, the staff is Awesome. My granddaughter was seen by the physician in record time they were very thorough in trying to see what was the cause of her illness. Would recommend to others.
Employees were amazing even though the office was packed. I was there and waiting for over 3 hours. Perhaps the scheduling could have been managed better but out side of the wait time the service was very friendly and made up for the long wait time.
After speaking w a DO on my Sydney app; I was advised he couldn’t help me with what I needed so I needed to go to the nearest urgent care or ER. I don’t know about you but I can not afford a couple thousand dollar bill for an ER visit; so …
The Staff I met were professional, attentive and very very kind. The facility was one of the cleanest!! The only downside of my visit was my quick visit with the provider. She was rushed hurried with a forced smile.
We were seen today and received the best medical attention. The staff was friendly & helpful and, “Yes” I would use this facility again for my health care needs. Thank you for your service.
Excellent care. Took a little effort to set up an appointment and had to rely on their patient load. Took about 10 minutes to setup the appointment and fill in the insurance forms. Very friendly. Had about a 45 minute wait. They do take walking, but not as efficient.
My first thought when I needed to go to Urgent Care was here because of my first time to ever use one. I didn’t think I would get the care I needed because I was skeptical !! Boy I was wrong !! Such friendly people !!! Well I got really …
The nurse Hannah was so kind and helpful. She answered all questions I had and made sure I felt comfortable while waiting for my flu results. She did everything in a timely manner. Super friendly!
There was no receptionist when I came in, it was 30 minutes before she returned and I could start my paperwork. Then I waited 45 minutes after seeing the DR. to have blood drawn. Not sure how much longer it would have taken but after 45 …
I had to go here twice within a few days. Once for my son and then myself. Very clean office and staff were kind and compassionate. I actually like the booking appointment. We were in and out of there each time within 45 minutes. …
I drove out of my way today to go to this particular urgent care. My husband was seen there a year ago and had phenomenal care…so I chose them again. Today they exceeded all my expectations! All the staff, from receptionist to care …
The staff was very friendly. I felt very comfortable talking with staff. There was a little bit of a wait but they made sure they saw everyone. It was actually after 7 and they didnt seem frustrated or like they were rushing. Its like they …
Stopwatch is awesome! I always come here when I need quick and accurate services. I made my appointment online at 7:45am and was seen 8:30am. Everyone was so attentive, helpful, and friendly. The rooms are so clean and organized. Tory helped me today, and she’s amazing!