Behind the Connection is a podcast that covers all things internet and technology‑related – the good, the bad, the complexities, and the realities. … See more
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Wednesday | 8AM to 6PM |
211 E 200 N, Roosevelt, UT 84066
Absolutely incredible customer service!
I have always had nothing but great experiences when here. The people are amazing
Very good customer service. Always very helpful.and friendly.
Customer service has always been the best here at Strata.
Excellent customer service
Very knowledgeable and gave great service
Great community business. Have always had great service and interactions with Strata.
Friendly & knowledgeable people who have been providing wireless communication in the Uintah Basin for decades.
The people here are very nice and friendly.
I really like the professionalism of the employees. They are always friendly and helpful.
the internet goes out every 5 minutes and barely works any other time. they were extremely unprofessional when setting us up three months ago.
The best the basin has to offer
Love our service!
Absolutely awesome service, we were treated with respect by everyone in there.
Great Service. Always friendly and helpful! Quick to help with any problem.
Strata has very great wifi very affordable and the staff is very nice and friendly and helpful
Wonderful customer service and a great way to save money!
Their customer service and technical support is amazing and they are always willing to help!
They have great customer service, very helpful and efficient!
Exelent costumer service ! Very nice And efficient people! A big thanks to you guys for supporting are students!
The staff was very friendly and efficient in getting our service set up. Thanks S.Rose
Great reliable service!
I have always had a great experience with Strata. For business or personal they have always been helpful and informative.
Great people and service.
Their team at Strata is Friendly from technical to engineering and customer service asked the questions needed to provide good service for me and my family at this time of crises . Thank you strata
I just got a new IPhone & received very professional & courteous service. Very satisfied.
The representatives were nice, fast, and on point they was like someone that you could really relate too.
Pricy but good overall
Great service and knowledge.
The lady fixed my phone very quickly.
Great customer service so far. Hopefully the internet can be upgraded soon. But so far so good.
Very friendly and helpful service. I switched and saved about $40 on my phone bill!
Great customer service and great service in general! Very rarely do I have an area that I do not have service.
Miserable service, we ordered some new internet more then a year ago and they’ve done nothing about it, truly terrible
Very knowledgeable of what they were doing. Very friendly! Best price for fiber in the area!
Staff is very helpful and friendly
I always receive great customer service. I have great cell coverage and even better internet speeds.
Customer service was wonderful. Michelle answered all my questions
Great internet provider with fast internet.
I have made 2 appointments to get my internet installed and no one has came to do the installation. I didn’t even received a call saying they wouldn’t make it. Very very unprofessional.
Had the best experience with Strata.
They are very helpful and polite. They make sure you are satisfied and have everything you need before you leave.
Awesome customer service!
I have been a customer of strata networks for 15 years. I have never had an issue that was not corrected immediately with consideration and kindness. Thank you strata networks.
It was very nice they were very helpful I’m glad ive got service through you guys
I strongly recommend Strata Networks, they have excellent coverage with outstanding customer service to insure that you are taken care of & satisfied with your service’s they provide.
Actually their service is really good, we have only internet but it has worked really good. They have a really cool customer service.
The customer service is pretty good, but honestly, the over all experience with Strata is marred with complete and utter unreliability. The internet with Strata has never been reliable and even if you go with their highest package, are on …
great friendly service quick response got right on top of fixing connectivity issue in the area
Strata always provides me with such great customer service I’ve been a valued customer since 2010
Fast Internet & No issues so far.
Amazing customer care every single time! Whether it’s customer service or tech support, you can Always count on kind and knowledgeable staff.
Customer service was excellent. They took the time to solve the problem I was having with my phone.
Online chat is super helpful, and the service that was given when we went in to change service was great.
This is the worst internet that I have ever had! We need a new company to come in and take there place. They have came to my house more then 10 times saying they have fixed the problem when it does not work. Everyone in the Basin is paying …
Strata networks is the only provider here and I have never gotten more than 1.5 mbytes. They tell me I’m out of range. Yet they have the monopoly on internet here.
Nice people, its a little expensive. They didnt have the right frequency for my phone but I get internet through them and it works wonderfully. Awesome customer service.
Great customer service!
I was a strata customer two separate times, and I never had any issues at all. Even a pretty rural residence Internet was great.
Strata networks tries to play themselves off as an “Internet Service Provider” but truly what they are is an overpriced money hungry monopoly in the Uintah Basin. And once they have fiber optic cable installed in your area CONGRATS you now …
The locals like to complain now and then about Strata. Interestingly enough, no where I’ve ever been has had an ISP that cared even a tenth as much as Strata does. …
Strata has the best customer service and the best service in the Uintah Basin. Hands down recommend Strata for all your internet needs and cell phones.
Great customer service ! ❤️
I love the service I receive from the people that work here. I very seldom have service issues in any of the places I travel or live.
The service and internet is amazing.
Great Customer Service.
They helped me with everything the could and when they were out of options they referred me to other places that could possibly help me more.
Edit- Its been 2 more years and I still feel the same way. To address some of the other comments I’ve seen… …
The best cell phone service in the basin
I have been with Strata for many years and have found them to be very friendly, knowledgeable and more than willing to help if you have problems.
Awesome I love the customer service and there knowledge of anything that I need to know and aboutely love the 247 text service and costeffectof for my income thank you strata staff
80 bucks a month for 2mbps… if I get a phone call while watching Netflix my internet shuts down… and they aren’t even connected… you would think the sole provider for internet in the basin would take some of that monopolized fortune …
Just for the record, those of us that complain about Strata are NOT whine-asses; we simply are sick and tired of the monopoly. We have ONE service provider in our area. Not only are the options terrible, but half the time, the internet does not even work. Way to go Strata, you suck.
Good Internet service for the uintah of basin.
Very satified with my internet services!
Great service and reliable. Speeds are great for the extremely rural area I live in.
Strata has great customer service
Convenient, workable with a friendly staff and a reliabe service. Never failed yet! Thx Strata for helping out a single mom with 3 kids 2 of which are in school. So, again, thx Strata for connecting my kids to school thru the Government …
They were very helpful and nice
I have the “fastest and highest” bit speed Strata offers. It works about half the time and I barely get 6Mbps. When their “qualified” technician installed the internet box he placed it in our kitchen. We started having problems the …
I recently went into upgrade my phone to a new model. The lady helping me was just so friendly and honestly wanted to help me and make sure I had a good experience!
Great customer service.
Great customer service! I’m tech challenged & always have lots of questions but they’re always great & never make me feel stupid 😁 …
Absolutely great company with very awesome customer service reps.and I would like to ad that I have internet tv 3 tablets and 4 phones and 3 computers mostly running all the time with the kids and we never have any problems.just saying.love you strata
The person I spoke to walked me through my problem, and was so helpful. I really appreciated her assistance!
They have always been timely, friendly, helped me work through and solve my issues, and spent the time to do just what I needed. They have been professional and available.
best customer service EVER.
Good Service and great offerings. Strata is bringing connectivity to our local community that other rural areas only wish for.
It’s nice to support a local company.
Great customer service
Customer service and internet is great.
The customer service was excellent today. Swapping phones is always a hastle but they take the time to make sure it’s done and everything works before they send you out the door
I have been a Strata customer for 20 years. I have always had the service I expect and all employees are very friendly and helpful in their service. Thank you Strata!
Before we called thinking about raising our upload down load speeds our internet was sub par now it has been slowed down to the point where we can only have 1 phone connected and it still crashes. Tech says it’s our neighborhood other tech …
They are a great bunch of people to work with you they’re friendly helpful and it’s just a nice atmosphere and they care about your protection with the Covid and they want you to get the best they have to give to you
I used the online chat function to get an answer and Jeff helped me. I got the answers I needed and even scheduled a time for the technician to come out. Super easy, super fast.
Costumer service was great, also internet connection is good and they have a good price.
Best customer service in the Uintah basin
The experience of signing up as a new customer for internet in our home was a breeze. I can already tell they are going to be a dream to work with compared to my last ISP…I am very satisfied!
Friendly staff always go above and beyond to help!
I always feel so good when I go to Strata. The workers are helpful, knowledgeable and so efficient. They are kind and courteous to someone who struggles to understand technology.
Very good service and coverage of cell tower.
Not only was the person on the phone very pleasant and helpful but she was able to quickly answer my questions and process my request. We’ve been pleased with the service for many years now.
They have really shabby internet service that seems to go out often. Being the only real service in this area, people seem to be stuck with average customer service and a business with a sense of entitlement. …
Pleasant, helpful, and knowledgeable customer service representative. It took less than five minutes to access my account, transfer locations, and set up an appointment. Very happy.
Great experience transferring service from Verison to Strata. Process was fast and staff were very helpful.
Strata Networks has really helped our community by providing free internet to students during the covid-19 pandemic! Their customer support has always been very helpful and friendly. The guys they send to your house have always been very professional.
Luke was super helpful with our phone update. It’s great to have technicians who know their stuff. Give that guy a raise! …
Some of the best costumer service you’ll find in the communication industry. Best thing to do is call and get everything lined up and Then stop in.. I don’t know what it is but there customer support over the phone is so much better, nicer, and explains things much clearer.
Strata customer service is great. I had questions about Internet speed and ability to increase in order to work from home. Shaun was knowledgeable and very helpful!
Strata is a great place to have your home services through every time I call it’s like in talking with family the are always happy to assist you with whatever you need they are polite and very helpful they treat you like family and make sure you are taking care of in a timely manner
Great company and provides excellent service.
Strata is the best internet provider in the Uintah Basin .
Great internet provider for my area
Strata is by far one of the best companies I have ever had to work with. The customer service is always on cue and knowledgeable not to mention friendly and easy to talk to. I have fully switched over to strata from a previous carrier and I …
Strata service is great! The customer service is the best!
Me and my fiance just recently moved here, and we decided to try out strata because we heard they are the best here. We go in and told it will be about a 30 minute wait, alright we dont mind waiting. That’s when we were greeted by luke and …
Maddison is well overqualified for her position, she was super fast and knowledgeable at her job! We also have had great experiences with the other techs as well. I’m new to Strata, they have awesome deals and promotions..where have they been all my life??
When my internet went down, Tech support was awesome!
They were totally awesome today. All my particular problems were solved!!!
Great people and great service! Their wifi can be pretty slow, and their cell coverage is a little spotty in the Utah County area for those going to collage out there, but it’s still pretty good for the basin!
Strata was started in 1948 by residents of the Uinta Basin in northeastern Utah as Uinta Basin Telephone Association to provide phone service to rural areas. …
I have had only great experiences with Strata, including internet service, sales questions, online bill pay, service requests, and customer service. They are also active in supporting our community in every way!
Awesome customer service. They make it easy. But the service is definitely a little spotty.
Thank you Strata for your great customer service. We were able to get an upgrade in our service to help my daughter with her online schooling during the COVID 19 school closure. Their helping us, helps her succeed.
Great customer service today over live chat Katie went above and beyond to get me a ton of information. Not a customer yet still house hunting in the basin area but know my options will be limited especially moving from Utah county but am hopeful Strata will soon fit my needs.
Very friendly and helpful people. 3 of the ladies stayed late to help get our phones switched. I work the same hours as them and they stayed for my convenience. 🙂🙂 …
Awesome staff, great service, affordable prices, super fantastic company. I’ve never had any issues in all the years I have had service through strata. Management sure knows how to choose great, friendly staff.
They were extremely rude and over billed me for a bill I didn’t know I had and never received notices for months after I had canceled and could no longer even access my online statements for bills. It had been three months before I received …
Really great customer service.
Love the service. With AT&T I had to hang by head out of my door or window to make a call! I always have full bars! Their customer service is awesome! Always willing to help fix the issue
They have the best customer service ever!
Strata is the best choice for internet in the Uintah Basin.
They did fine at first then they just got worse. They always mess up my bill, I’ve been double charged several times, they messed up so bad i got a bill for $1500 that was supposed to be only $200 …
I decided to switch my wireless service to Strata to save money. Maddy was very helpful when she helped me choose the best plan and phone. Would definitely recommend Strata to people I know. Awesome job guys
phones were great the wifi and the tv and internet are great
They actually verified my information which is important now a days. Also friendly and fast! They are Thorough. They make sure to get things done right the first time. I love strata and recommend them to everyone.
Great internet speeds! And affordable prices!
Just got my new I phone. Maddison was great. She got everything set up and made sure I knew how to operate my new device.
Rachel is amazing! She was so positive and friendly while helping me purchase and set up my new phone. Even after a few hiccups, she remained upbeat and helpful. Madilyn was also willing to help out when things fit a little crazy, with me, not them. We got my phone set up and I left with a smile on my face.
Excellent service. Very fast and friendly!
This is a great place to have the worst internet service and get treated horribly every time you call.
Great and friendly service without glitches or down time
I love strata and I’m very grateful to be lucky enough to work there
Great customer service. Very reliable services.
They are always helpful and will go above and beyond to try and help.
Always AWESOME customer service! Very patient and willing to take the time to figure out any issues (if any) or questions I have. Switched from AT&T, sooooo happy I did.
Been With strata for many years. Always been treated right and taken care of any problems that occurred
Customer service is very important and they are top notch for a local company. I have never had a bad experience with Strata.
I also took the drone picture of their building which they have on their google …
Customer service is awesome & the cost isn’t bad at all!
Ok, not sure who writes these reviews other than bots, but here is the truth as I see it. I pay for service 24/7. I get it…sometimes. They have good people working here but the services and prices DO NOT compare. I’ve lived all over the …
I like Strata, they seem to work no matter where I am.
Only reason I’m 4 starring is due to the lack of competition in the area. Pretty much the only choice for internet in the area. Prices are reasonable and staff is very helpful. In my experiences they are non pushy. They tell you your options and help you decide what’s best for you.
The customer service reps have always been respectful and professional with me.
My husband and I both work from home, we need a solid internet connection. When …
The customer service rocks! They literally will stay in the line until the issue is resolved.
Reliable service, local tech assistance 👍 …
Great local company with amazing customer service
Staff is very helpful. Price for service is phenomenal.
Excellent customer service.. Reliable internet.
Strata has the best customer service. They are very knowledgeable and if they aren’t sure, they will reach out and get the accurate information. I’m very pleased that they call me with better deals. Who does that nowadays? Strata does!
The inside customer service is good. But i have been waiting for ever a month to get a new wifi box. But for the 5th time they will be here in 3 to 5 business days.
The interaction with the personnel both in the office and during installation was professional and courteous.
Great customer service from all departments!!!
Very friendly staff every time I have had any encounter. Super helpful and considerate, I have been out of work for the last 6 months since Covid so I haven’t had an income and they have worked with me amazingly to keep my internet services …
They have excellent customer service and are alway professional and kind.
Update: still 5 stars. I recently took my service off vacation hold and their …
Very good internet good prices & great customer service!
Great company, Great Service, I talked to Kelsie to inquire about new services. She not only answered all my questions, but had me signed up in a matter of minutes. I would recommend Strata to all my friends and neighbors. I hope this review was helpful to the reader. Thank you, p.s. Don’t wait….like I did , call strat now 😉 …
Strata helped us save more $ monthly that we didn’t know we could by changing our plan. We have, occasionally, had trouble with internet speed or connection but customer service is always top notch and willing to help us solve any problems we may have. We appreciate the personal service and consider we receive.
Was great a real person answered the phone on a weekend and they are always willing to help
I have been with strata for 10 years. They are really a good company to work with.
Strata employees are always very helpful!
I never had any issues with this service great company
Great internet service. Never had any issues since we’ve had it.
Best customer service in the USA. Good fast cable connection and even better Fiber Optics.
I love strata because its reliable internet and decently priced. Plus! They have free giveaways often!
I have had strata for a few years and they have been awesome!
I was told I could take my router in and get it replaced I went in and they said they can’t replace it with a new one but would give me a used one till a tech can come out. And it would take 15 min to get the used one ready. After waiting …
Really helpful we are not tech savvy and they help us anytime of the day
We have been very happy with our service with Strata Networks.
Great internet for my Job and for downloading full games and 4K movies. Wish we had this in the city when we lived there.
We have been loyal Strata customers for at least 3 years never had any issues until last week. I called regarding a billing issue the gentleman I spoke with noticed I had been paying for a landline we never used. When internet was installed …
I have always been treated good from Strata and I would be willing to refute my family and friends.
STRATA is the best internet I’ve found for the Fruitland UT area. If you are having difficulties with other companies you should contact STRATA.
Great customer support. Not many business actually call back and follow up with stuff anymore. Highly recommended.
They are the best out here! They have always been fast to help me with my problems
Never have had any problems the internet never lags and the landline is great to have for the kids, it’s affordable and there quick about getting things done!!!
Anytime I’ve had an issue (which has been few and far between) Strata technical support has always gone above and beyond to try to help resolve the problem.
Customer service is excellent. Always had a great experience with them even if we can’t fix the problem immediately.
Sales team was very helpful and friendly!
Love Strata, they have been reliable for us and our needs. They provide great service.
I always get good service at strata. Chris at one of the service desks is really helpful if I have issues with my account .today Robert got me lined out. Had issues with my phone.
The speed is correct, they handle the equipment, and the cost is way better than Comcast (about $85 for 1 gig)
We had a hard time with our service at first but they worked for months to get it right. They helped every time I called or messaged and even checked on us later to follow up!
The very nice lady updated my phone and without prompting gave more munutes with less monthly charge.
I have been with Strata since it was Cellular One as Al Stringham established it in the Basin. Very satisfied with their services.
Strata has fast reliable internet. We are very happy with our service!
Great Network and customer service and when you call it goes to a real life human being!
Strata is always helpful if problems occur with our internet or phone service and always checks back with you to make sure the problem has been fixed.
Great staff and answered all of our questions! Very helpful and knowledgeable!
I am one happy customer. I only wish I had switched over to Strata sooner. I love my internet speed. Thank you. strata!
We enjoy the service we receive from Strata Networks. It is very reliable. The customer service is patient with a non tech person🙂. …
Excellent company for your internet needs. They have provided me for over 10 years with great service. I strongly recommend them!
The girl that helped me was very nice and professional and I didn’t have to get transferred to anyone else to get the help I needed! Great service …
I have to call every day for be reconnected to the WIFI or Hotspot, a lot of problems, they don’t have a access number you have to call every time ?? Waste of time, can they give a temporary password for reconnect. Bad service, don’t waste your money paid 2 weeks worked 1 day or less
Strata networks has unbeatable prices when it comes to internet speed and hands down the best customer service I have dealt with!
Great business with super friendly staff! Easy to work with and always very helpful!
So glad to have a local company. Much better personal service than trying to get service from businesses headquartered out of state.
I’ve been with strata for a few years and haven’t had any issues, they are usually really good about working with me on my bill when I need more time, they’re honest with no hidden fees, and the internet connection is the best in the basin as far as I’m concerned
The staff is really helpful and the new terms and hoops you have to jump through to get a new phone its way to high should have left it on the 2 year contract the monthly payments for phones is ridiculous jacks your bill way up. And now …
I have a cellular plan along with high speed internet I’ve had no complications I’ve been in service with strata for years and the customer service is always friendly to myself and my children and don’t get annoyed with my questions their always helpful
Strata Networks have served my family well for 20+ years. We are mostly satisfied by all their variety of services, and as long as cell calls don’t (continue to) drop within our own home, then we’re happy.
Very friendly people, and internet speeds are the best that I’ve ever experienced. Also the new up grade of being able to have data while on the phone, is really nice
Since Installing fiber, my service is fast and reliable! Strata even reached out to let me know I could be saving money and getting the same service. That actually meant a lot to me.
Great service for the money, excellent repairmen when necessary. Friendly staff and personal attention. Very satisfied and would definitely recommend Strata Networks!
Strata’s customer service, internet speed, and reliability is second to none. They’re a great local company with better service than Comcast, Verizon, and T mobile.
My military son and I visited strata yesterday in the Roosevelt office the gentleman forgive me I have forgotten his name was so helpful and was so intelligent and one of the best customer agents I have ever met. He was able to connect with …
They got my house and account set up very quickly, everyone I spoke with was extremely helpful!
Excellent customer service and great prices!
My internet quit working one evening and before I could call the next day, there …
I have been a customer of Strata for many years and have always appreciated the way I have been treated by the employees. Strata is local to the Uintah Basin and I know I can always expect top notch service.
I prefer Strata internet cell phone service over any other provider in the Uintah Basin. I do not experience drop calls, etc. Customer technical service is excellent.
Ever since moving back to the basin we had Verizon and after calling strata we found out if we used their cell service along with bundling the internet service we would be saving over $200 a month. So we switched to strata and we couldn’t …
They have amazing service I’ve never had any issues since I’ve gotten them. No spotty connection no lag fast speed! Tehy are better then Comcast ect. (We are from tooele and internet out there sucks wish we had strata out in tooele)
Good internet at a reasonable price. Anytime we do have a small outrage they know why and give a realistic time frame of how long it will be. Really nice service
They are very helpful and friendly. The customer service and technical department are very helpful and nice.
STRATA is a generous community-oriented company that also supports the Basin Community with more than great communication serves.
For example; there generosity was greatly appreciated for contributing and assisting in the construction the “American Legion” building in Duchesne.
Thank You!
I lost service on my phone today. After performing general troubleshooting, I contacted customer service on the Strata website. Jo was quickly able to resolve the issue with my phone.
STRATA fiber optics internet service works perfectly for my husbands virtual job, 4 adults cell phones, 5 tv’s and guests. They are dependable and high speed. We have been very happy with them!
Quick and reliable internet. Better than Xfinity by far! I’d have daily disconnects in SLC but here in Vernal with STRATA, I have none! Great customer service, everyone is so kind and quick to help. Plus you understand them and hold times are fast. Price is comparable as well, a little more but at least it works. Would recommend them!
I’ve been with Strata for over 10 years, and my family has utilized their services for decades. They are constantly upgrading and modernizing services. Their customer service is top notch!
Great customer service 👏 very nice, knowledgeable, helpful and friendly.
They even followed up to make sure everything was okay. Great experience.
Highly recommended. …
I have, through many years of using Strata, at times had a few problems with the internet that I needed help with. Strata is both excellent at helping solve problems over the phone and also when I have been in their store in Roosevelt. I appreciate their being so friendly, informative, and willing to help!
Helpful staff, wonderful service. A shout out to the technical staff especially, they even call me back, whenever I have had problems, just to make sure things are still working as they should. I have tried other services with less positive results.
The friendly staff are always eager to assist with any issues that come up. They notify me when a new service or upgrade that I might be interested in comes available. Any issues I have had are addressed as soon as they arrive. I’ve never …
Always very helpful, knowledgeable, and friendly customer service at Strat. Even for being a rural community we have great internet connection and speed for a very reasonable price. Strata is definitely the go to place for internet, home phone, wireless needs in the basin.
I love the service Strata gives. Bring in such a rural community, I feel like the service is excellent. The internet is also great. I run 5 different devices at one time, and everything streams great.
We have used Strata Networks for our internet for several years. Several months ago a connection to fiber was available and we were happy to get it. We have called technical assistance twice over the years and they have been fast, …
They are fast in fixing any and all issues and they make you feel like your issue is the most important thing they are doing that day. Their customer service is amazing. Absolutely love them
STRATA provides an excellent service at a fair price. In the cities and populated areas the service is reliable and speedy. They are constantly looking for ways to improve service in the rural areas. It is easy to complain and think the …
Always very good customer service. Given the rural environment, at least in my case, the service is reliable.
When I have recheck out to the strata they really are very friendly and alway resolve the problem no matter what the problem thank you strata I’m so grateful for you helpful team you have selected to represent your company I will tell of my experience to all my friend and Neighbors thank for everything strata!!! And
We have used strata over 3 years and we love them they help you whenever you need it and they work with you you should give Them a try
They are great, very reliable and we have never had a single problem at all. We love it!!
It was so nice to talk to a real person and be able to ask questions and get an answer right away. Great customer service.
Strata has always been willing to help fix any problems we’ve had in a timely manner. Their customer service is excellent!
Top notch customer service! All topics were explained perfectly. There was no confusion in money transfer like I had with Sprint.
Received my new phone today. Emily set it up for me. She was professional and did a great job. I was able to change phones with no interruptions. Thanks STRATA for hiring people like Emily.
The young ladies that helped me were very kind and knowledgeable. They made the whole process painless. I have always received great customer service.
I purchased a watch phone that was not a strata product. Other places turned me down on getting it to work. The customer service rep at strata was able to help me get it working even though it was not their product. Best customer service ever.
STRATA Networks has always delivered good products and the staff has always been very professional when we’ve needed help. I high recommend switching to STRATA. I’ve been using their internet service and cell phone service for about 10 years.
Strata is such a great company. They really care about their customers and work hard to make sure they are taken care of. They were super helpful to get my phone switched over.
Customer service is great!👍
I was working with Robert and he helped me get my phone problems all worked out and into the service department quickly and I was in and out in a reasonable …