STRATA Networks

Internet service provider, STRATA Networks

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STRATA Networks Reviews ( 250 )

  1. Their team at Strata is Friendly from technical to engineering and customer service asked the questions needed to provide good service for me and my family at this time of crises . Thank you strata

  2. I have made 2 appointments to get my internet installed and no one has came to do the installation. I didn’t even received a call saying they wouldn’t make it. Very very unprofessional.

  3. I strongly recommend Strata Networks, they have excellent coverage with outstanding customer service to insure that you are taken care of & satisfied with your service’s they provide.

  4. The customer service is pretty good, but honestly, the over all experience with Strata is marred with complete and utter unreliability. The internet with Strata has never been reliable and even if you go with their highest package, are on …

  5. This is the worst internet that I have ever had! We need a new company to come in and take there place. They have came to my house more then 10 times saying they have fixed the problem when it does not work. Everyone in the Basin is paying …

  6. Strata networks tries to play themselves off as an “Internet Service Provider” but truly what they are is an overpriced money hungry monopoly in the Uintah Basin. And once they have fiber optic cable installed in your area CONGRATS you now …

  7. The locals like to complain now and then about Strata. Interestingly enough, no where I’ve ever been has had an ISP that cared even a tenth as much as Strata does. …

  8. Great Customer Service.
    They helped me with everything the could and when they were out of options they referred me to other places that could possibly help me more.

  9. Awesome I love the customer service and there knowledge of anything that I need to know and aboutely love the 247 text service and costeffectof for my income thank you strata staff

  10. 80 bucks a month for 2mbps… if I get a phone call while watching Netflix my internet shuts down… and they aren’t even connected… you would think the sole provider for internet in the basin would take some of that monopolized fortune …

  11. Just for the record, those of us that complain about Strata are NOT whine-asses; we simply are sick and tired of the monopoly. We have ONE service provider in our area. Not only are the options terrible, but half the time, the internet does not even work. Way to go Strata, you suck.

  12. Convenient, workable with a friendly staff and a reliabe service. Never failed yet! Thx Strata for helping out a single mom with 3 kids 2 of which are in school. So, again, thx Strata for connecting my kids to school thru the Government …

  13. I have the “fastest and highest” bit speed Strata offers. It works about half the time and I barely get 6Mbps. When their “qualified” technician installed the internet box he placed it in our kitchen. We started having problems the …

  14. Absolutely great company with very awesome customer service reps.and I would like to ad that I have internet tv 3 tablets and 4 phones and 3 computers mostly running all the time with the kids and we never have any problems.just saying.love you strata

  15. They have always been timely, friendly, helped me work through and solve my issues, and spent the time to do just what I needed. They have been professional and available.

  16. The customer service was excellent today. Swapping phones is always a hastle but they take the time to make sure it’s done and everything works before they send you out the door

  17. Before we called thinking about raising our upload down load speeds our internet was sub par now it has been slowed down to the point where we can only have 1 phone connected and it still crashes. Tech says it’s our neighborhood other tech …

  18. They are a great bunch of people to work with you they’re friendly helpful and it’s just a nice atmosphere and they care about your protection with the Covid and they want you to get the best they have to give to you

  19. I used the online chat function to get an answer and Jeff helped me. I got the answers I needed and even scheduled a time for the technician to come out. Super easy, super fast.

  20. The experience of signing up as a new customer for internet in our home was a breeze. I can already tell they are going to be a dream to work with compared to my last ISP…I am very satisfied!

  21. I always feel so good when I go to Strata. The workers are helpful, knowledgeable and so efficient. They are kind and courteous to someone who struggles to understand technology.

  22. Not only was the person on the phone very pleasant and helpful but she was able to quickly answer my questions and process my request. We’ve been pleased with the service for many years now.

  23. Pleasant, helpful, and knowledgeable customer service representative. It took less than five minutes to access my account, transfer locations, and set up an appointment. Very happy.

  24. Strata Networks has really helped our community by providing free internet to students during the covid-19 pandemic! Their customer support has always been very helpful and friendly. The guys they send to your house have always been very professional.

  25. Some of the best costumer service you’ll find in the communication industry. Best thing to do is call and get everything lined up and Then stop in.. I don’t know what it is but there customer support over the phone is so much better, nicer, and explains things much clearer.

  26. Strata customer service is great. I had questions about Internet speed and ability to increase in order to work from home. Shaun was knowledgeable and very helpful!

  27. Strata is a great place to have your home services through every time I call it’s like in talking with family the are always happy to assist you with whatever you need they are polite and very helpful they treat you like family and make sure you are taking care of in a timely manner

  28. Strata is by far one of the best companies I have ever had to work with. The customer service is always on cue and knowledgeable not to mention friendly and easy to talk to. I have fully switched over to strata from a previous carrier and I …

  29. Me and my fiance just recently moved here, and we decided to try out strata because we heard they are the best here. We go in and told it will be about a 30 minute wait, alright we dont mind waiting. That’s when we were greeted by luke and …

  30. Maddison is well overqualified for her position, she was super fast and knowledgeable at her job! We also have had great experiences with the other techs as well. I’m new to Strata, they have awesome deals and promotions..where have they been all my life??

  31. Great people and great service! Their wifi can be pretty slow, and their cell coverage is a little spotty in the Utah County area for those going to collage out there, but it’s still pretty good for the basin!

  32. I have had only great experiences with Strata, including internet service, sales questions, online bill pay, service requests, and customer service. They are also active in supporting our community in every way!

  33. Thank you Strata for your great customer service. We were able to get an upgrade in our service to help my daughter with her online schooling during the COVID 19 school closure. Their helping us, helps her succeed.

  34. Great customer service today over live chat Katie went above and beyond to get me a ton of information. Not a customer yet still house hunting in the basin area but know my options will be limited especially moving from Utah county but am hopeful Strata will soon fit my needs.

  35. Very friendly and helpful people. 3 of the ladies stayed late to help get our phones switched. I work the same hours as them and they stayed for my convenience. 🙂🙂 …

  36. Awesome staff, great service, affordable prices, super fantastic company. I’ve never had any issues in all the years I have had service through strata. Management sure knows how to choose great, friendly staff.

  37. They were extremely rude and over billed me for a bill I didn’t know I had and never received notices for months after I had canceled and could no longer even access my online statements for bills. It had been three months before I received …

  38. Love the service. With AT&T I had to hang by head out of my door or window to make a call! I always have full bars! Their customer service is awesome! Always willing to help fix the issue

  39. They did fine at first then they just got worse. They always mess up my bill, I’ve been double charged several times, they messed up so bad i got a bill for $1500 that was supposed to be only $200 …

  40. I decided to switch my wireless service to Strata to save money. Maddy was very helpful when she helped me choose the best plan and phone. Would definitely recommend Strata to people I know. Awesome job guys

  41. They actually verified my information which is important now a days. Also friendly and fast! They are Thorough. They make sure to get things done right the first time. I love strata and recommend them to everyone.

  42. Rachel is amazing! She was so positive and friendly while helping me purchase and set up my new phone. Even after a few hiccups, she remained upbeat and helpful. Madilyn was also willing to help out when things fit a little crazy, with me, not them. We got my phone set up and I left with a smile on my face.

  43. Always AWESOME customer service! Very patient and willing to take the time to figure out any issues (if any) or questions I have. Switched from AT&T, sooooo happy I did.

  44. Customer service is very important and they are top notch for a local company. I have never had a bad experience with Strata.
    I also took the drone picture of their building which they have on their google …

  45. Ok, not sure who writes these reviews other than bots, but here is the truth as I see it. I pay for service 24/7. I get it…sometimes. They have good people working here but the services and prices DO NOT compare. I’ve lived all over the …

  46. Only reason I’m 4 starring is due to the lack of competition in the area. Pretty much the only choice for internet in the area. Prices are reasonable and staff is very helpful. In my experiences they are non pushy. They tell you your options and help you decide what’s best for you.

  47. The customer service reps have always been respectful and professional with me.

    My husband and I both work from home, we need a solid internet connection. When …

  48. Strata has the best customer service. They are very knowledgeable and if they aren’t sure, they will reach out and get the accurate information. I’m very pleased that they call me with better deals. Who does that nowadays? Strata does!

  49. The inside customer service is good. But i have been waiting for ever a month to get a new wifi box. But for the 5th time they will be here in 3 to 5 business days.

  50. Very friendly staff every time I have had any encounter. Super helpful and considerate, I have been out of work for the last 6 months since Covid so I haven’t had an income and they have worked with me amazingly to keep my internet services …

  51. They have excellent customer service and are alway professional and kind.

    Update: still 5 stars. I recently took my service off vacation hold and their …

  52. Great company, Great Service, I talked to Kelsie to inquire about new services. She not only answered all my questions, but had me signed up in a matter of minutes. I would recommend Strata to all my friends and neighbors. I hope this review was helpful to the reader. Thank you, p.s. Don’t wait….like I did , call strat now 😉 …

  53. Strata helped us save more $ monthly that we didn’t know we could by changing our plan. We have, occasionally, had trouble with internet speed or connection but customer service is always top notch and willing to help us solve any problems we may have. We appreciate the personal service and consider we receive.

  54. I was told I could take my router in and get it replaced I went in and they said they can’t replace it with a new one but would give me a used one till a tech can come out. And it would take 15 min to get the used one ready. After waiting …

  55. We have been loyal Strata customers for at least 3 years never had any issues until last week. I called regarding a billing issue the gentleman I spoke with noticed I had been paying for a landline we never used. When internet was installed …

  56. I always get good service at strata. Chris at one of the service desks is really helpful if I have issues with my account .today Robert got me lined out. Had issues with my phone.

  57. We had a hard time with our service at first but they worked for months to get it right. They helped every time I called or messaged and even checked on us later to follow up!

  58. I have to call every day for be reconnected to the WIFI or Hotspot, a lot of problems, they don’t have a access number you have to call every time ?? Waste of time, can they give a temporary password for reconnect. Bad service, don’t waste your money paid 2 weeks worked 1 day or less

  59. I’ve been with strata for a few years and haven’t had any issues, they are usually really good about working with me on my bill when I need more time, they’re honest with no hidden fees, and the internet connection is the best in the basin as far as I’m concerned

  60. The staff is really helpful and the new terms and hoops you have to jump through to get a new phone its way to high should have left it on the 2 year contract the monthly payments for phones is ridiculous jacks your bill way up. And now …

  61. I have a cellular plan along with high speed internet I’ve had no complications I’ve been in service with strata for years and the customer service is always friendly to myself and my children and don’t get annoyed with my questions their always helpful

  62. Strata Networks have served my family well for 20+ years. We are mostly satisfied by all their variety of services, and as long as cell calls don’t (continue to) drop within our own home, then we’re happy.

  63. Since Installing fiber, my service is fast and reliable! Strata even reached out to let me know I could be saving money and getting the same service. That actually meant a lot to me.

  64. Great service for the money, excellent repairmen when necessary. Friendly staff and personal attention. Very satisfied and would definitely recommend Strata Networks!

  65. My military son and I visited strata yesterday in the Roosevelt office the gentleman forgive me I have forgotten his name was so helpful and was so intelligent and one of the best customer agents I have ever met. He was able to connect with …

  66. I have been a customer of Strata for many years and have always appreciated the way I have been treated by the employees. Strata is local to the Uintah Basin and I know I can always expect top notch service.

  67. I prefer Strata internet cell phone service over any other provider in the Uintah Basin. I do not experience drop calls, etc. Customer technical service is excellent.

  68. Ever since moving back to the basin we had Verizon and after calling strata we found out if we used their cell service along with bundling the internet service we would be saving over $200 a month. So we switched to strata and we couldn’t …

  69. They have amazing service I’ve never had any issues since I’ve gotten them. No spotty connection no lag fast speed! Tehy are better then Comcast ect. (We are from tooele and internet out there sucks wish we had strata out in tooele)

  70. Good internet at a reasonable price. Anytime we do have a small outrage they know why and give a realistic time frame of how long it will be. Really nice service

  71. STRATA is a generous community-oriented company that also supports the Basin Community with more than great communication serves.
    For example; there generosity was greatly appreciated for contributing and assisting in the construction the “American Legion” building in Duchesne.
    Thank You!

  72. I lost service on my phone today. After performing general troubleshooting, I contacted customer service on the Strata website. Jo was quickly able to resolve the issue with my phone.

  73. STRATA fiber optics internet service works perfectly for my husbands virtual job, 4 adults cell phones, 5 tv’s and guests. They are dependable and high speed. We have been very happy with them!

  74. Quick and reliable internet. Better than Xfinity by far! I’d have daily disconnects in SLC but here in Vernal with STRATA, I have none! Great customer service, everyone is so kind and quick to help. Plus you understand them and hold times are fast. Price is comparable as well, a little more but at least it works. Would recommend them!

  75. I’ve been with Strata for over 10 years, and my family has utilized their services for decades. They are constantly upgrading and modernizing services. Their customer service is top notch!

  76. I have, through many years of using Strata, at times had a few problems with the internet that I needed help with. Strata is both excellent at helping solve problems over the phone and also when I have been in their store in Roosevelt. I appreciate their being so friendly, informative, and willing to help!

  77. Helpful staff, wonderful service. A shout out to the technical staff especially, they even call me back, whenever I have had problems, just to make sure things are still working as they should. I have tried other services with less positive results.

  78. The friendly staff are always eager to assist with any issues that come up. They notify me when a new service or upgrade that I might be interested in comes available. Any issues I have had are addressed as soon as they arrive. I’ve never …

  79. Always very helpful, knowledgeable, and friendly customer service at Strat. Even for being a rural community we have great internet connection and speed for a very reasonable price. Strata is definitely the go to place for internet, home phone, wireless needs in the basin.

  80. I love the service Strata gives. Bring in such a rural community, I feel like the service is excellent. The internet is also great. I run 5 different devices at one time, and everything streams great.

  81. We have used Strata Networks for our internet for several years. Several months ago a connection to fiber was available and we were happy to get it. We have called technical assistance twice over the years and they have been fast, …

  82. They are fast in fixing any and all issues and they make you feel like your issue is the most important thing they are doing that day. Their customer service is amazing. Absolutely love them

  83. STRATA provides an excellent service at a fair price. In the cities and populated areas the service is reliable and speedy. They are constantly looking for ways to improve service in the rural areas. It is easy to complain and think the …

  84. When I have recheck out to the strata they really are very friendly and alway resolve the problem no matter what the problem thank you strata I’m so grateful for you helpful team you have selected to represent your company I will tell of my experience to all my friend and Neighbors thank for everything strata!!! And

  85. Received my new phone today. Emily set it up for me. She was professional and did a great job. I was able to change phones with no interruptions. Thanks STRATA for hiring people like Emily.

  86. I purchased a watch phone that was not a strata product. Other places turned me down on getting it to work. The customer service rep at strata was able to help me get it working even though it was not their product. Best customer service ever.

  87. STRATA Networks has always delivered good products and the staff has always been very professional when we’ve needed help. I high recommend switching to STRATA. I’ve been using their internet service and cell phone service for about 10 years.

  88. Strata is such a great company. They really care about their customers and work hard to make sure they are taken care of. They were super helpful to get my phone switched over.

  89. Customer service is great!👍
    I was working with Robert and he helped me get my phone problems all worked out and into the service department quickly and I was in and out in a reasonable …

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