SSI is an American corporation established in 1999. It is privately held by its original founders and headquartered in Alexandria, Virginia. Our … See more
Another submetering company that’s far behind the times with billing. Paper statements, horrible online account system, and very high fees for paying online.
Amazing how much you end up getting ripped off for basic needs…that you have to pay for water for needs while others profit. What are all these fees you all are adding?
The payment system for this company is absolutely terrible. The electronic payments all charge extra. You literally have to MAIL A CHECK IN to pay without a convenience fee. In 2016!
Worse company ever to deal with… every customer representative give different answer but they keep charging you even your account is closed what shame please avoid them …..
Really a scam. I will never live anywhere that uses this company ever again! There is no metering, just a flat bill. It is a sad day when water is more expensive than electricity.
LOADED with fees. Be prepared to pay *Literally* Triple your water bill in fees alone. And get ready to pay an extra convenience fee on top of that if you don’t physically mail in a paper check…Really?!?
not happy with them… our apartment complex never set up an account for us and than when they finally did, we got a hefty bill.i think we pay the highest rate for water in moco
I am not sure why the Chamber of Commerce, Better Business Bureau or the government do not take measures against this company. How many customer complaints can a company have to be hold accountable?
Terrible company keeps charing the “Late Fee” and what is this Admin fee? This company sends us the bill 3 times within last 40 days. What is this company thinking?
Charges a $1.00 “service fee” to pay my water bill via ETF and even more to pay by credit card. That is more than 5% of my bill!!!! Absolutely ridiculous.
If I could give negative 5 stars I would. This company has terrible customer service and will charge you multiple late fees for a bill THAT WAS NEVER SENT OUT.
I am so stressed out and angry dealing with this company. Please expect to be charged additional fees for processing etc. You won’t be getting any notification on your bill and will get charged for late fee.
If I could give negative 5 stars I would. This company has terrible customer service. Suddenly they charged a ridiculous fee and there is no explanation for it. No prior notice at all. Despite asking for justifiable reasons, there is no reasonable answer to that.
The algorithm that the company uses does not accurately asses the use of HVAC and we were slammed this month when the building has the heat on but it has been so warm that our windows are always open and the heat is off 100% of the time. …
Although I was not happy with charges and admin fee. BUT I called them to wave my late fee which I forgot to pay. The lady on the phone was super nice and kindly took care of my issue. I have to say It was excellent customer service.
They were unable to explain why my bill nearly tripled after being a set amount for almost 6 years. Speaking with staff and management did not resolve the issue. The problem is they monopolized their service, and there are no alternatives …
The company is Scam, They charged us way more than the regular county water.We were not living in the apartment for 2 months and not a single drop of water used but this company charged us $60 each month on water bill, real culprits.Stay away from them.
I live by myself and the bill came out as $220? Right now its September and last payment they received was early August? What is wrong with you guys? Terrible and horrible company. I gotta deal with this company about the bill problem every month.
My bill randomly gets much higher even though I don’t use more water. Once I was on vacation for half of the month (so no water use for two weeks as I am the only one in my apartment), and my bill somehow ended up being higher than it had ever been.
I don’t know why our management team chose this company as there wayer company it’s horrible. I wishbcc we as the residents had say so in choosing our own water company. Charles County has an excellent service & they bill quarterly & don’t …
Pay all bills with a check instead of electronically, so your bank has confirmation. Three times SSI tried to tell me I didn’t pay the bill and double charged me plus a late fee. The third time I used a check and had a confirmation from the bank that it was deposited, only then would they remove the additional charges.
Everyone in my building overpays for water. I had to fight to get my water down to a reasonable rate. It is not abnormal to hear of a bill that is $50-60 for one person. That translates to over 4000 gallons per month. Because we all have swimming pools?
I live in the Amberleigh and they switched to this company and i don’t know why. They are horrible, scammers. The bills almost double every month and the reason is still unknown. I AM BARELY HOME. my boyfriend and i are out of the hours …
I have dealt with Studebaker for gas service for two years now after moving into a condo. They are seless middlemen who offer no tangible benefit to residents compared to purchasing gas directly from Washington Gas. …
Our Condo Association switched to this company in Nov 2016. The payment due date is never consistent and seems to fluctuate every month.
Our old metering company billed us every 30 days, Studebaker billing cycles are …
Terrible company, as previous commenters have noted. They charge a fee to pay your bill online. SSI does not directly serve the resident, rather they have an agreement with my apartment to provide water service to my residence. I tried to …
I have been a customer of Studebaker Submetering in several apartments and condos where I have lived over time and in several cities. My first occasion to call the company was in 2009 to help me understand a bill that overlapped cycles …
Horrible customer service…can’t answer simple questions and are basically useless…whoever the Abdul guy is, he needs to be fired ASAP. He was extremely rude and disrespectful
I am glad to be done with this company. I have never had a rental company that didn’t just handle the water/sewage and then bill me on the next months statement. Instead I have to go through this company that I wasn’t even told existed …
Super helpful customer service. We lived in an apartment complex serviced by Studebaker and never had a single issue but eventually we moved and no longer used our Studebaker account. My wife accidentally paid 500 dollars to studebaker that …
It’s a monopoly and acts like one. Customer service is pretty shoddy, plus they charge an Orwellian sounding “Convenience Fee” of $1.00 just to pay your bill online. And no, that is not standard practice. That’s on top of the $4.00 admin …
All the other reviews are exactly right! There is a reason their rated 1.3 stars on google…zero customer service and rather than call them most recently I just call my property management office so they can resolve the issue; only thing …
a complete joke! Not only do they over charge you….but once you move out they continue to charge you absurd water bill prices! the Oxford apartments uses this company! Don’t move in the oxford and don’t use this water company!! its a scam!!!
They actually provide no “submetering” at all, so one wonders why they imply that in their business name. I am forced through my lease to give them about $45 per month for less than 100 gallons of water used. In my previous apartment, my …
Studbaker is an entitled company with no customer focus. My bills have been suspiciously high this year and I called them to check if they are accurate. The response has been pretty disappointing from the customer service. The …
Terrible customer service: 1) Charging residents a fixed $5 fee every month for online billing and “admin fees” with no explanation; 2) overcharging customers on water usage because of faulty monitoring systems. …
Horrible x 1,000!!! The bills are outrageous! They can’t provide a good reason for the ridiculous change from one month to the next. It will be $40 one month and $100 the next. And that’s with NO changes to the number of tenants or …
This company is stealing money, plain and simple. As soon as I enrolled in the text payment option, my account was disabled, and I was no longer able to view my bills online. I would simply reply “PAY” immediately to every text I received …
The amount and quantity of erroneous fees these people charge should be illegal. Sad thing is you have no choice and are forced to use them. Im going report them on every outlet. For example, I have never seen a company charge you a …
Horrible! Read the other reviews. They’re 100% accurate. If I didn’t have to deal with them in my apartment complex, I wouldn’t have! My 2+ years living there I’ve had MULTIPLE issues with my billing. Don’t bother calling to get any issues …
Each time I contact Studebaker Customer Service, I promptly receive the information I requested. Their agents are knowledgeable, friendly and are always ready to assist. Thank you, Studebaker Team, for the outstanding support!
These dumphuccs have no idea what they are doing. They have a defective meter charging us from $35/month to now $1000/month and they claim they can’t help with anything and we have to pay for this usage. Totally useless company and customer service. This company should be sued out of existence and replaced by a competent organization.
these people are fraud. They charge based off of what they want and not the usage of the water. its sad that their getting on American people. This should be illegal
This company’s online website is terrible. The set up is terrible, it doesn’t save your passwords when you reset it. When I make changes like enabling auto pay, it doesn’t save the changes. They charge convenience fees for just about …
Horrible. They continue to take advantage of customers. They lie about usage and have a nerve to charge per occupant. My mother passed last May and they continue to charge as if she was still living. I was not aware of this shady …
If I could give this predatory company a negative 100 star, I would. How is this company even legal? The people that work there, the online system they use, and most importantly the way they rob residents on a monthly basis, is why this …
Most ridiculous customer service I’ve ever had. Moved in over a month ago and they still will not add me to the account for my unit despite emails from me and the unit owner requesting access for me. The reason being the previous tenant did …
This company is really bad!
We will be moving to a new unit in November, but I have not yet lived in the unit and received a water bill for $88. It’s an unoccupied unit, no way! Surprised, …
HORRIBLE company. I wouldn’t even give one star if I didn’t have to. They make it so difficult to make your payment. Both your bill & their website say that you can pay on their site or over the phone. Well, good luck. You try to online & …
Meter is broken and they are asking us to pay $89 to fix it with a battery or replace part. I’m paying between $30 to $45 a month as they keep read the meter. I’m very upset right now and they are only getting one star from me. They should …
Another submetering company that’s far behind the times with billing. Paper statements, horrible online account system, and very high fees for paying online.
Awful; it does not deserve even 1 star but I cannot give 0 star. They force you to pay more with fees. period
Yep. Agreed. Horrible.
Amazing how much you end up getting ripped off for basic needs…that you have to pay for water for needs while others profit. What are all these fees you all are adding?
The payment system for this company is absolutely terrible. The electronic payments all charge extra. You literally have to MAIL A CHECK IN to pay without a convenience fee. In 2016!
You will pay an average of $75 a year with their fees and startup 15$ fee. This place is a scam! How is the legal?
Don’t understand how my water bill is calculated, and do not agree that I have to pay a fee to pay online, not a good company!!
Horrible customer service and atrocious billing practices. They take up to 2 weeks to process a payment and then charge late fees!!!
Worse company ever to deal with… every customer representative give different answer but they keep charging you even your account is closed what shame please avoid them …..
Really a scam. I will never live anywhere that uses this company ever again! There is no metering, just a flat bill. It is a sad day when water is more expensive than electricity.
LOADED with fees. Be prepared to pay *Literally* Triple your water bill in fees alone. And get ready to pay an extra convenience fee on top of that if you don’t physically mail in a paper check…Really?!?
Their admin fee makes up half of my total bill, *and* I have to pay a service fee to pay online. Their measurements seem to be fine though.
not happy with them… our apartment complex never set up an account for us and than when they finally did, we got a hefty bill.i think we pay the highest rate for water in moco
I am not sure why the Chamber of Commerce, Better Business Bureau or the government do not take measures against this company. How many customer complaints can a company have to be hold accountable?
Terrible company keeps charing the “Late Fee” and what is this Admin fee? This company sends us the bill 3 times within last 40 days. What is this company thinking?
Charges a $1.00 “service fee” to pay my water bill via ETF and even more to pay by credit card. That is more than 5% of my bill!!!! Absolutely ridiculous.
If I could give negative 5 stars I would. This company has terrible customer service and will charge you multiple late fees for a bill THAT WAS NEVER SENT OUT.
I am so stressed out and angry dealing with this company. Please expect to be charged additional fees for processing etc. You won’t be getting any notification on your bill and will get charged for late fee.
If I could give negative 5 stars I would. This company has terrible customer service. Suddenly they charged a ridiculous fee and there is no explanation for it. No prior notice at all. Despite asking for justifiable reasons, there is no reasonable answer to that.
The algorithm that the company uses does not accurately asses the use of HVAC and we were slammed this month when the building has the heat on but it has been so warm that our windows are always open and the heat is off 100% of the time. …
Worst experience. I would have given zero star if possible. charging all the time additional amount, poor service. Worst, worst, worst.
Although I was not happy with charges and admin fee. BUT I called them to wave my late fee which I forgot to pay. The lady on the phone was super nice and kindly took care of my issue. I have to say It was excellent customer service.
They were unable to explain why my bill nearly tripled after being a set amount for almost 6 years. Speaking with staff and management did not resolve the issue. The problem is they monopolized their service, and there are no alternatives …
The company is Scam, They charged us way more than the regular county water.We were not living in the apartment for 2 months and not a single drop of water used but this company charged us $60 each month on water bill, real culprits.Stay away from them.
I live by myself and the bill came out as $220? Right now its September and last payment they received was early August? What is wrong with you guys? Terrible and horrible company. I gotta deal with this company about the bill problem every month.
My bill randomly gets much higher even though I don’t use more water. Once I was on vacation for half of the month (so no water use for two weeks as I am the only one in my apartment), and my bill somehow ended up being higher than it had ever been.
I don’t know why our management team chose this company as there wayer company it’s horrible. I wishbcc we as the residents had say so in choosing our own water company. Charles County has an excellent service & they bill quarterly & don’t …
Pay all bills with a check instead of electronically, so your bank has confirmation. Three times SSI tried to tell me I didn’t pay the bill and double charged me plus a late fee. The third time I used a check and had a confirmation from the bank that it was deposited, only then would they remove the additional charges.
Everyone in my building overpays for water. I had to fight to get my water down to a reasonable rate. It is not abnormal to hear of a bill that is $50-60 for one person. That translates to over 4000 gallons per month. Because we all have swimming pools?
I live in the Amberleigh and they switched to this company and i don’t know why. They are horrible, scammers. The bills almost double every month and the reason is still unknown. I AM BARELY HOME. my boyfriend and i are out of the hours …
The managing partner is a very lovely and helping person. I’m very glad to have met him
I have dealt with Studebaker for gas service for two years now after moving into a condo. They are seless middlemen who offer no tangible benefit to residents compared to purchasing gas directly from Washington Gas. …
Our Condo Association switched to this company in Nov 2016. The payment due date is never consistent and seems to fluctuate every month.
Our old metering company billed us every 30 days, Studebaker billing cycles are …
Terrible company, as previous commenters have noted. They charge a fee to pay your bill online. SSI does not directly serve the resident, rather they have an agreement with my apartment to provide water service to my residence. I tried to …
I have been a customer of Studebaker Submetering in several apartments and condos where I have lived over time and in several cities. My first occasion to call the company was in 2009 to help me understand a bill that overlapped cycles …
If I could put negative stars I would.
I called before moving in to my new rented condo to set up billing, they said …
I also live in Amberleigh and like all residents have noticed a dramatic increase in the utility bill. …
Horrible customer service…can’t answer simple questions and are basically useless…whoever the Abdul guy is, he needs to be fired ASAP. He was extremely rude and disrespectful
I am glad to be done with this company. I have never had a rental company that didn’t just handle the water/sewage and then bill me on the next months statement. Instead I have to go through this company that I wasn’t even told existed …
Super helpful customer service. We lived in an apartment complex serviced by Studebaker and never had a single issue but eventually we moved and no longer used our Studebaker account. My wife accidentally paid 500 dollars to studebaker that …
It’s a monopoly and acts like one. Customer service is pretty shoddy, plus they charge an Orwellian sounding “Convenience Fee” of $1.00 just to pay your bill online. And no, that is not standard practice. That’s on top of the $4.00 admin …
All the other reviews are exactly right! There is a reason their rated 1.3 stars on google…zero customer service and rather than call them most recently I just call my property management office so they can resolve the issue; only thing …
a complete joke! Not only do they over charge you….but once you move out they continue to charge you absurd water bill prices! the Oxford apartments uses this company! Don’t move in the oxford and don’t use this water company!! its a scam!!!
They actually provide no “submetering” at all, so one wonders why they imply that in their business name. I am forced through my lease to give them about $45 per month for less than 100 gallons of water used. In my previous apartment, my …
Studbaker is an entitled company with no customer focus. My bills have been suspiciously high this year and I called them to check if they are accurate. The response has been pretty disappointing from the customer service. The …
Terrible customer service: 1) Charging residents a fixed $5 fee every month for online billing and “admin fees” with no explanation; 2) overcharging customers on water usage because of faulty monitoring systems. …
Horrible x 1,000!!! The bills are outrageous! They can’t provide a good reason for the ridiculous change from one month to the next. It will be $40 one month and $100 the next. And that’s with NO changes to the number of tenants or …
This company is stealing money, plain and simple. As soon as I enrolled in the text payment option, my account was disabled, and I was no longer able to view my bills online. I would simply reply “PAY” immediately to every text I received …
The amount and quantity of erroneous fees these people charge should be illegal. Sad thing is you have no choice and are forced to use them. Im going report them on every outlet. For example, I have never seen a company charge you a …
Horrible! Read the other reviews. They’re 100% accurate. If I didn’t have to deal with them in my apartment complex, I wouldn’t have! My 2+ years living there I’ve had MULTIPLE issues with my billing. Don’t bother calling to get any issues …
Each time I contact Studebaker Customer Service, I promptly receive the information I requested. Their agents are knowledgeable, friendly and are always ready to assist. Thank you, Studebaker Team, for the outstanding support!
These dumphuccs have no idea what they are doing. They have a defective meter charging us from $35/month to now $1000/month and they claim they can’t help with anything and we have to pay for this usage. Totally useless company and customer service. This company should be sued out of existence and replaced by a competent organization.
these people are fraud. They charge based off of what they want and not the usage of the water. its sad that their getting on American people. This should be illegal
This company’s online website is terrible. The set up is terrible, it doesn’t save your passwords when you reset it. When I make changes like enabling auto pay, it doesn’t save the changes. They charge convenience fees for just about …
Horrible. They continue to take advantage of customers. They lie about usage and have a nerve to charge per occupant. My mother passed last May and they continue to charge as if she was still living. I was not aware of this shady …
If I could give this predatory company a negative 100 star, I would. How is this company even legal? The people that work there, the online system they use, and most importantly the way they rob residents on a monthly basis, is why this …
Most ridiculous customer service I’ve ever had. Moved in over a month ago and they still will not add me to the account for my unit despite emails from me and the unit owner requesting access for me. The reason being the previous tenant did …
This company is really bad!
We will be moving to a new unit in November, but I have not yet lived in the unit and received a water bill for $88. It’s an unoccupied unit, no way! Surprised, …
HORRIBLE company. I wouldn’t even give one star if I didn’t have to. They make it so difficult to make your payment. Both your bill & their website say that you can pay on their site or over the phone. Well, good luck. You try to online & …
Meter is broken and they are asking us to pay $89 to fix it with a battery or replace part. I’m paying between $30 to $45 a month as they keep read the meter. I’m very upset right now and they are only getting one star from me. They should …