Sturgeon Bay Utilities is a municipally owned and operated electric, water, and wastewater utility, serving more than 8,800 customers in Sturgeon … See more
This company gets 1 star because if you want to pay online or over the phone you need to go through a 3rd party and pay a 3/5% surcharge. What a terrible and idiotic system.
If I could give a zero I would! This place takes advantage of not having competition by its absolute heartless tactics, no flexibility if you are short 5 bucks off goes your power, if you get paid 1 day after your shut off date off goes the power and the staff seems to love to make people’s lives miserable!
Who is the rural peasant who felt that it’s subscribers need to have an insulting and offensive reminder that their bill needs to be paid. If you have customers who routinely do not pay their bill…deal with them directly. BUT do not …
Need to work on customer service skills. Power went out at 2300 I called to report the power outage at 0115. The answering “service” informed me a transformer was out; plenty of resources on scene, but that’s all the info she had and …
Last night we were rocked by a huge storm. Around 1 AM the power went out. We’re newer homeowners up here and we haven’t had a chance to get battery backup for the sump pump, not to mention the rest of the functions in our house requiring …
SBU has the BEST customer service! I appreciate the low rates as well. Not fair that bad reviews are from people who don’t… didnt… were late… or gosh forbid got a reminder in an off season… when part time resident can forget they …
Good local Mom and Pop utility. The electrical crew keeps our power going with reasonable rates. Every time I call for billing help I get a friendly voice to help me out. We’re blessed to have a local caring power utility. Big cities can’t say that.
Terry and one other were my contacts. I immediately sent the small final bill payment after calling and being assured it was ok as the office would be closed from Friday to Wednesday. It was mailed immediately as I promised. …
Terry needs to be fired immediately. The way she belittles customers is absolutely inexcusable. Today I had my water shut off with NO warning whatsoever because of “issues at my neighbors house so it’s just off until further notice” this is …
Don’t care for them at all
1 star
Love the new website! and when I have called the office I am always greeted by friendly helpful staff.
This company gets 1 star because if you want to pay online or over the phone you need to go through a 3rd party and pay a 3/5% surcharge. What a terrible and idiotic system.
If I could give this company 0 or negative rating I would. They are trash and the service is worse.
They have the worst attitudes ever. Treating people poorly will not make them (anyone) respond in a more proactive way. Like paying their bill. …
If I could give a zero I would! This place takes advantage of not having competition by its absolute heartless tactics, no flexibility if you are short 5 bucks off goes your power, if you get paid 1 day after your shut off date off goes the power and the staff seems to love to make people’s lives miserable!
Who is the rural peasant who felt that it’s subscribers need to have an insulting and offensive reminder that their bill needs to be paid. If you have customers who routinely do not pay their bill…deal with them directly. BUT do not …
Need to work on customer service skills. Power went out at 2300 I called to report the power outage at 0115. The answering “service” informed me a transformer was out; plenty of resources on scene, but that’s all the info she had and …
Last night we were rocked by a huge storm. Around 1 AM the power went out. We’re newer homeowners up here and we haven’t had a chance to get battery backup for the sump pump, not to mention the rest of the functions in our house requiring …
SBU has the BEST customer service! I appreciate the low rates as well. Not fair that bad reviews are from people who don’t… didnt… were late… or gosh forbid got a reminder in an off season… when part time resident can forget they …
Allison is great! Right after I sent the application she wrote me and confirmed service. Very happy, thanks!
Good local Mom and Pop utility. The electrical crew keeps our power going with reasonable rates. Every time I call for billing help I get a friendly voice to help me out. We’re blessed to have a local caring power utility. Big cities can’t say that.
Terry and one other were my contacts. I immediately sent the small final bill payment after calling and being assured it was ok as the office would be closed from Friday to Wednesday. It was mailed immediately as I promised. …
Terry needs to be fired immediately. The way she belittles customers is absolutely inexcusable. Today I had my water shut off with NO warning whatsoever because of “issues at my neighbors house so it’s just off until further notice” this is …