Purchased a home with a below grade 500 gal tank; prices are roughly 60% higher with Suburban than other local propane providers ($4.259/gal is my rate with Suburban, tank filled in October 2022). Per my local billing department, my tank …
This company amazes me in how it is still able to legally operate with so many documented customer complaints and wrong doings that they conduct on daily bases. I unfortunately was forced to use this company when I moved into a house that …
I’m a new customer with Suburban Propane & I received nothing but stellar customer service, warm & gracious staff, especially from Pat whom is very nice, helpful & patient. Many Cheers for all that you all do!
And Accomack County Virginia the service is great, the technician is great, and the company’s great. They show up between 24 and 48 hours after you call. Can’t beat that.
They have a lot of hidden costs and they says you signed a contract and you never even seen a contract come to find out they have a fee for picking up the tank new to me then the lady on phone says I lied and I signed a contract and it’s …
Horrible, horrible company. Charged me for rent of tanks that were left by previous owner, without ever mentioning that there is a rent fee. After I told them take your tanks, they said it’s another $25 return fee. I never asked them to bring them to me in the first place!
I have experienced a manager that has went to great lengths to cover up the Felonious activity they have committed with deception and will never trust them ever again.
I’ve been getting gouged by these people for years, apparently, and I didn’t realize until recently how much I was paying — for almost nothing in return. I use only 5-10 gallons every year, so maybe $25-$50 worth of propane. They charge …
This company is impossible to work with and run by crooks. We have a contract with our local affiliate in Tennessee and we can’t even use our propane because no one ever came out to turn the gas on to our internal fireplace and make sure it …
Suburban Propane is the WORST company I’ve ever dealt with. Their technicians are terrible! After purchasing pricey maintenance plans for the last 10 years, we’re in a position now where we need a new boiler because valves that should have …
It is sad to see a company get so large and not be able to see the roots they must have had to get to where they are. I have never seen such a mismanaged poor business model in years. Customer satisfaction is at the bottom of their company …
When I realized I was consistently paying 70 to 80% more for residential propane from Suburban than competing providers and with no recourse from Suburban I cancelled service with them. 2 months later their unsightly 100 gallon tanks are …
Charged $4.80 / gallon when average rate in CT for week of 2/9/19 was $2.90. No response from company from my email through their website. Responded when I left a FB comment, to contact them through their website. No response from my CT …
idk which suburban I had. I live in the 54. My bill says PO BOX NJ. This company is very inflexable. I was a happy existing customer with a prepaid account. Meaning they have my card and had permission to charge propane any time. Two …
I have left a message to every corporate officer there is. All voicemails and no one has responded. This is a horrible company. A nightmare. THE ONLY THING THIS COMPANY DOES IS SHOOT OUT THEIR AUTOMATED MESSAGE. NUMEROUS LAWSUITS AGAINST SUBURBAN AND RIGHTFULLY SO.
Samuel came on Christmas Eve (4 degrees outside) to troubleshoot our 4 propane tanks. He replaced the regulators and our generator was up and running in 30 minutes…..well done Samuel!!!
I have been using suburban propane for 5+ years and have nothing but good support and prompt service from Bruce Steele and his team of drivers.
We have a 24/7 on call business that demands propane on uncertain times and these guys have ALWAYS made my deliveries on time!!
They lease you a tank, then charge you 49 cents more per gallon over other local providers. Ridiculous. Greedy company. You could easily pay $500+ more annually for their propane.
If I could give them less than 1 star, I absolutely would. We have two tanks, one for the house, and one for a workshop. The tank on the workshop hasn’t been serviced or used in almost 20 years, and we called before Halloween to have the …
Stay away from this company! They might stealing money from you as they did already to me!! I’m a victim!
They took away my propane tank and they didn’t report it and than they charged …
Purchased a home with a below grade 500 gal tank; prices are roughly 60% higher with Suburban than other local propane providers ($4.259/gal is my rate with Suburban, tank filled in October 2022). Per my local billing department, my tank …
This company amazes me in how it is still able to legally operate with so many documented customer complaints and wrong doings that they conduct on daily bases. I unfortunately was forced to use this company when I moved into a house that …
I’m a new customer with Suburban Propane & I received nothing but stellar customer service, warm & gracious staff, especially from Pat whom is very nice, helpful & patient. Many Cheers for all that you all do!
Very unprofessional and rude customer service, very over price
Not selling propane anymore. Going out of business. Just as well, lousy service last year when we stopped here.
And Accomack County Virginia the service is great, the technician is great, and the company’s great. They show up between 24 and 48 hours after you call. Can’t beat that.
Terrible service. Left me without propane for 5 days (even after promising to fill the tank when I first noticed it!)…
They have a lot of hidden costs and they says you signed a contract and you never even seen a contract come to find out they have a fee for picking up the tank new to me then the lady on phone says I lied and I signed a contract and it’s …
Amazing customer service over the phone! Thank you Sherry!!!!
Horrible, horrible company. Charged me for rent of tanks that were left by previous owner, without ever mentioning that there is a rent fee. After I told them take your tanks, they said it’s another $25 return fee. I never asked them to bring them to me in the first place!
Extremely helpful with our generator installation. Debra has very helpful and able to answer all of our questions. Great overall experience.
I have experienced a manager that has went to great lengths to cover up the Felonious activity they have committed with deception and will never trust them ever again.
I would give them ZERO stars if I had the option.
Suburban Propane charged us DOUBLE the rate for the last two months. Thankfully …
I’ve been getting gouged by these people for years, apparently, and I didn’t realize until recently how much I was paying — for almost nothing in return. I use only 5-10 gallons every year, so maybe $25-$50 worth of propane. They charge …
This company is impossible to work with and run by crooks. We have a contract with our local affiliate in Tennessee and we can’t even use our propane because no one ever came out to turn the gas on to our internal fireplace and make sure it …
Suburban Propane is the WORST company I’ve ever dealt with. Their technicians are terrible! After purchasing pricey maintenance plans for the last 10 years, we’re in a position now where we need a new boiler because valves that should have …
We had a budget plan in place with Suburban.A few months into the contract, the budget was reevaluated. …
It is sad to see a company get so large and not be able to see the roots they must have had to get to where they are. I have never seen such a mismanaged poor business model in years. Customer satisfaction is at the bottom of their company …
When I realized I was consistently paying 70 to 80% more for residential propane from Suburban than competing providers and with no recourse from Suburban I cancelled service with them. 2 months later their unsightly 100 gallon tanks are …
Charged $4.80 / gallon when average rate in CT for week of 2/9/19 was $2.90. No response from company from my email through their website. Responded when I left a FB comment, to contact them through their website. No response from my CT …
idk which suburban I had. I live in the 54. My bill says PO BOX NJ. This company is very inflexable. I was a happy existing customer with a prepaid account. Meaning they have my card and had permission to charge propane any time. Two …
From Karen M.
Suburban Propane is the best! When during a recent outage, my whole house …
Rec’d notice today monthly payment is now nearly triple from last month. WHAT!
6 year customer, never an issue very pleased with customer service and reliability
The Maple Shade office is so nice and helpful. Stephanie is very nice on the phone. The manager John is always helpful and there staff.
I have left a message to every corporate officer there is. All voicemails and no one has responded. This is a horrible company. A nightmare. THE ONLY THING THIS COMPANY DOES IS SHOOT OUT THEIR AUTOMATED MESSAGE. NUMEROUS LAWSUITS AGAINST SUBURBAN AND RIGHTFULLY SO.
Samuel came on Christmas Eve (4 degrees outside) to troubleshoot our 4 propane tanks. He replaced the regulators and our generator was up and running in 30 minutes…..well done Samuel!!!
I have been using suburban propane for 5+ years and have nothing but good support and prompt service from Bruce Steele and his team of drivers.
We have a 24/7 on call business that demands propane on uncertain times and these guys have ALWAYS made my deliveries on time!!
They lease you a tank, then charge you 49 cents more per gallon over other local providers. Ridiculous. Greedy company. You could easily pay $500+ more annually for their propane.
If I could give them less than 1 star, I absolutely would. We have two tanks, one for the house, and one for a workshop. The tank on the workshop hasn’t been serviced or used in almost 20 years, and we called before Halloween to have the …
Stay away from this company! They might stealing money from you as they did already to me!! I’m a victim!
They took away my propane tank and they didn’t report it and than they charged …
I rarely leave reviews, however the way this company, treats its customers is so egregious that I felt it necessary. …