Summer Energy, LLC, is a wholly owned subsidiary of Summer Energy Holdings, Inc (OTC-BB: SUME). Established in 2011, Summer Energy’s key personnel hail from other renowned local energy companies and collectively, have more than 36 years of retail energy experience. The Company’s knowledge of the Texas power market allows Summer Energy to deliver reliable, low cost solutions to customers across the state. Summer Energy’s geographic coverage includes Dallas/Fort Worth Metroplex, Houston and the Greater Houston area, Corpus Christi and all surrounding cities. We also service Massachusetts and New Hampshire.
| Thursday | 9AM to 8PM |
| Friday | 9AM to 8PM |
| Saturday | 9AM to 8PM |
| Sunday | Closed |
| Monday | 9AM to 8PM |
| Tuesday | 9AM to 8PM |
| Wednesday | 9AM to 8PM |
800 Bering Dr Ste 260, Houston, TX 77057
Bad customer service
Great customer service.
Fixed certain problems and refunded.
THE WORST CUSTOMER SERVICE EVER
Very bad provider. Never use again.
Summer Energy has the best customer service in town!
Very customer-unfriendly. Would not recommend this supplier to anyone.
Worst electric company ever!! Overcharge you fees! Charge fee to pay bill. Run
i called and the lady just IGNORES me and randomly hunged up for no reason
Very good people and a very professional company! Jocelyn Solis is highly recommended!
Love Summer energy. Great customer service and great company. Recommend 100%
They’ve been really good, and quick to turn power back on if you forget to pay
The rates..I’ve been with them 3 years and I’m happy…goodbye to 3 digit bills!
They are not deserving any star…worst service worst experience
we already discuss about renewing contract and i cant here anything from them….when i call back they say you need to wait for email and there is no other way …
They hide contract detail, they we cheap but not any more. As temp goes up their prices go up. Lots of hidden charges
The worse customer service I’ve ever experienced. Not to mention the representative that put me on hold about 5 times to do absolutely nothing. I was considering doing busness with them but not anymore!!!
absolutely horrendous customer service. they have sneaky fees, and are basically like, “sorry” when you call to protest them. 0 STARS.
Scammers, would be a negative star if I could. I will be taking them to court.
This company has the worst customer service I’ve ever experienced. Do not even try to call after 5:30pm. They will put you in the call cue and then hang up on you at 6:00pm when their call center closes. The customer service reps seem to …
Literally the worst electricity company in existence. If you want to be nickle and dimed for using a debit/credit card to pay your bills, by all means sign up with these guys
What ever you do. Do not use this company for your electricity. YOU HAVE BEEN WARNED!!!!
It looks to me like they crank up the bills with bogus “late payment” fees that are probably created through either incompetence in their accounts receivables, or a designed plan. I definitely would look for a more reputable electrical company.
I love summer energy because they always work with me if I’m having a hard time. Working and now going to school 7 days a week it can be hard to get everything together but I know that they will have my back as a customer and I appreciate them.
I would give less than 1 star if that was an option. This company is absolutely horrible. It is impossible to get a commercial rep to call you back. They love to stick it to their customers that fall out of contract. My rate went up 500%. STAY AWAY!
I paid my bill before the billing period was over and didn’t realize it until I received a disconnect notice for $15. Pretty petty especially when I have always paid my bill on-time.
Great electricity company, excellent customer service. Excellent prices for both residential and commercial. I am a very happy I switched to them, I recommend it to everyone that know, and it’s looking to save money on their electricity bill.
I have been with them with my residence for three years,and in my buisness for two years,they are the most honest,no games,and when other providers approached us to sell us electric,I showed them my bills,they said right away we can’t beat these prices.
Been using summer energy for a couple years now, and have had no issues. Anytime I call, customer service is so helpful and pleasant to work with!
TERRIBLE CUSTOMER SERVICE. Do not recommend Summer Energy Holdings. Check out their stock price. .41 cents as of 9/24/21 (DISGRACEFUL)
Summer Energy has been my provider at my home for a little over a year. Their rates are the most competitive, their bills are easy to interpret, and their call center reps are American….not some call center in India. Good company.
Bill for the February deep freeze recently received. 55 TIMES more than same period in 2020. Price gouging charge was $23,755.15. Overwhelming to our very small business. Don’t do business with them!
avoid at all cost – half my bill is required fees. My apartment complex intentionally made it seem like this was my only energy provider option, and I’m paying twice as my friend who have similar energy usage and live in the same area.
They didn’t notify me till my account was past due that my auto pay payment didn’t work. So now I pay returned payment fee($30), late payment fee($13.87), and disconnection notice fee($20). Never mind that it was weird because my card had plenty credit to pay for it!!
Total Incompetence, I called these jokers in November to cancel service 3 weeks in advance and I just received a bill from them stating that I owe them money from Dec to Jan. I moved out of the apartment in November. I call them and they …
I would give zero stars if I could. They over charge us, and have horrible customer service. They do not care about customer experience at all. Today a service agent named Melanie blatenly told me she would not help me get to the bottom of …
WORST customer service I have ever dealt with. They double charged me multiple times then took months to get the payment refunded back to me and now am saying I owe a monthly bill for activity at an address I haven’t lived at in over 2 years. Highly recommend passing on their services —
Read the reviews and listen to them. Everyone at this company hates their jobs, and frankly, I don’t blame them. They charge you fees for every single tiny thing they can find, they send your bill out late but expect you to pay on time …
Very misleading business practices. Unlike other providers they are not up front about all fees. We were quoted a kwh rate and it was very competitive. Once we started to get billed there were many line items added resulting in a 57% higher …
Terrible customer service.
Called at the beginning of November and was instructed by a representative by …
I just received a phone call from Summer energy stating that my service is still on and I owed $50 . I called to cancel my service when I closed my business When covid Hit the second time. And he was interrupting me After every answer I …
Horrible company – very clever with their fees.. I normally don’t write reviews… however i feel the need to warn others.. DO NOT provide them with your service… you may think they offer a low kWh rate, but will their crazy fees.. …
Horrible customer service and horrible web interface. I pay online, receive a receipt for my payment, and days later get a call or an email saying they will disconnect my service. There are obviously some back end issues with their system, …
We have been waiting for two weeks to have our power turned on!! Summer said that they “Red Flagged” our connection for faster response time 4 days ago. Still nothing, not even a call!! Summer Energy call Confirmation # 63089.
Had good experience for the first few years but will not be renewing due to broken promise to sent a $45 Amazon gift card. Got the run around for two months, saying they sent it to the wrong email and someone call me. Now crediting my account but only $25, will have to see if that happens since losing all trust in summer energy.
WORST CUSTOMER SERVICE EXPERIENCE EVER!!! We were 4 days late renewing our contract in October 2018, and in the span of 4 days we were charged 3 DIFFERENT RATES!!! It brought what is normally a $115 bill to a whopping $169. Our fault we …
Thought they were a good company at first. Started at bills $50 and within two months it was almost $200 (I’m not home a lot). Always paid on time…I notified the company I would be paying my bill a WEEK late, my bill jumped from $120 to …
This is the lowest kWh rate I’ve had from 3 different electric companies yet I’m paying more with Summer energy than I ever had for electricity. There is the charge for actual kWh usage and then another charge which basically doubles the …
I would say shop around with other providers. They are not a bad company but they charge for everything. They will hound you for their payment 1 day late and charge you a fee. They call you, send text messages and emails. This is a over kill for 1 day pass the due date. Do an automatic pay and you will probable be fine.
I’m pretty surprised by all of the negative reviews for this company. They’ve been my electric provider since 2013 and I love them. I have transferred service from apartment to apartment- bill is always super cheap and I love their customer service. I would 10/10 recommend.
Maybe it’s the apartment contracts that bring the issues. I have been with Summer Energy since 2015. I didn’t have a deposit or nothing (shocking!) Never had any of these issues. My highest bill was $200 in my two story home but found out …
I never had any issues with this company until I moved. When I transferred services it’s been one problem after another. They neglect to tell you that ridiculous fees are going to be charged for transferring your service and that automatic …
Rebecca is the worst. I was with Summer Energy since 2014 and dealt with her one time and switched Service Providers because of her attitude and email etiquette. They’ve changed so much. The Rates are no longer as sweet as in the past. I …
Be careful but dont give up. I had to fight my way through a stupid girl to get to the right spot. Keep fighting till they give what they promise.
Summer energy developed a way of charging the customers late fee and disconnecting fee. They will collect your check and keep then a day after the due date they call you asking you to pay the bill while the check is with them already. …
I have had two payment problems with Summer Energy. One they lost the check because the entire account number was not on the check. They sent a disconnect notice four days after payment was not received. I called and payed on credit card …
Summer energy is the worst company i really regret doing business with them. I had a situation where i wasn’t getting charged for like months and i kept calling them and asking them what the problem was and they told me they made a mistake …
My apartment complex uses Summer Energy as their preferred provider. Which after this review I will inform them to no longer reccommend this company. At the end of my contract Summer Energy failed to properly inform me that I needed to …
My apartment complex had them as their preferred provider. They’re the worst electric company ever. I get charged a fee every month for being a “low energy” user. I’m being punished for using low electricity. …
I had the same experience with the comment below about failure to transfer service and being left without power when it was really hot out there back in July. Had I not acted quick by switching to another provider, I’d be without power for days. Terrible service.
I’ve been a long standing customer with Summer Energy; since at least 2014 or 2015. My service has never been disconnected and I pay them in full monthly. Well, the current bill due date is 03.08.2019, today is 03.11.2019, including the …
RUN! Stay away from summer energy! I have had them for five years and the bill is always high. This year was the last straw. In June my bill was $800 and every month after $300 and $400 up until December. I moved and canceled my service and …
Summer energy scamed many people from my leasing. I received a disconnection notice from my electricity provider and called them they told me my electricity supplier called them to cancel my service with them. Which I did not do and I did …
Website doesn’t work. Clicking “pay in full” doesn’t account for their $8 fee to swipe your card electronically. Then they’ll tell you your bill is late and cut your power off. Joke of a company. Go elsewhere.
Declined their offer within time, claimed they didn’t receive request & was sent a $12, 462 bill for 2 days of service which is my cancelation fee
Summer Energy is running a scam. Read the other reviews – they do not charge a fee if you pay by cc in the mail. BUT, they then claim that they did not receive it in the mail. THREE times I sent it in the mail the day I received the …
Changed our meter. Put in the wrong esid so our account/address has 2 esid numbers. Then they shut off our electricity for 36 hours claiming we didn’t pay. We have never missed a payment. Spent the past month trying to get the 2nd esid …
Less than a month with the company, I received a bill for 5 days of service, they charged a late fee because I wasn’t able to set up an account due to them giving me a default account password without any notification. They also charge you …
Easily the worst electric company I’ve ever done business with. The website is archaic and there is a fee for paying your bill online which most other providers do not charge. If you snail mail the payment, there is no fee but it takes them two weeks to process payments so they will claim your payment was late.