After 4 days without internet services, our tech Sean Bodo was able to resolve the issue in just a few minutes. He is very knowledgeable and professional and did an amazing job! My family and I greatly appreciate his services.
We thank God for Sean, he’s our hero! We was confused when we contacted Summit Broadband and they couldn’t resolve the problems remotely. We our grateful that they sent their best technician. He reassured us from the very beginning that he …
Thanks to Sean for coming out and helping me get set up for internet and cable. Mike his supervisor came and supported him. Both gentlemen were fantastic. They were very patient and made sure all my services were working before they left. I am support happy that these two gentlemen took the time to assist me. THANK YOU.
Our technician, Sean Bodo, was super quick to figure out the issue we were having with our modem. He was so very nice and friendly while he did his job and explained everything that he was doing in depth. He is a great asset to the Summit Broadband team, and we appreciate him coming out for us today.
Jonathan Lopes was our technician today! His service was impeccable and he went above and beyond. Honestly, the best technician I have encountered with your company.
Sean and John worked on my install today 2/11 at Bella Trae community they were both so professional, helpful and very patient during the install and teaching me all the great new features of the new Summit system. …
Sean Bodo did a fantastic job of fantastic job of setting up my cable and my wifi.
He explained how the remote and TV worked.
I am very pleased with the Summit company and their employees
Sean our tech came to make repairs, and unlike several other techs before him he did a great job. He checked all the things that were supposed to be checked before. Every connection in the house needed to be changed, and instead of throwing …
Sean Bodo was absolutely an exceptional and professional tech. He took his time to fix the issues and explain all details clearly. Summit should be very happy to have Sean as an employee and a great reflection for Summit. …
Sean B. did an excellent job for us. He came out and really spent time helping us get setup. He provided the best service we have ever had from a cable company. Great job Sean.
Eliseo was our install technician, he was quick and very informative on any questions we had. Wore his mask and boot covers which we really appreciated! Service install was quick and simple!
Ezequiel was my tech that came out this morning and he was quiet but precise and came to do what he was to do. I am thankful that he connected all I needed quick and was very informative while here. Very nice man. God Bless You Ezequiel!
Our service was cut off due to a duplicate account from the previous resident in our unit. Despite being here for 22 months, our service was shut down. Spent hours on the phone with multiple reps, and ultimately needed to have a tech sent …
Sean the tech was AMAZING!! He really CARES! He really took the time to listen to my concerns. He took time to figure out the solution. He replaced the 4 year old device and now it hums. He is a great ambassador for Summit Broadband.
Seam is an excellent professional, the kind you want to welcome to your home. He is eager to answer all your questions and go above and beyond to fix your issues. He advices you on best solutions and provides all the options for your needs. …
Had an issue with our internet service and Derrick was sent out to help! Can’t applaud this fine gentleman enough for his thorough effort to find and fix the issue. He arrived at the exact time stated he would be here, was super kind and …
Sean Bodo came to my house this morning. He tirelessly and professionally fixed my telephone problem. The adjustments were done both inside and outside. He conveyed to me in detail what the issues were. He was courteous and very knowledgeable.
Ezekiel was great today! He came to uografe our modem and.was very patient in alao addressing the issies with the tv’s that were not connecting to the channels. Took time to answer.a.our questions. Really nice guy!
Derek Pringles our local technician just left and I had to post how awesome he is. When he comes over, he is so kind patient pleasant to deal with and most of all knowledgeable about all the summit workings. He corrects the issues quickly …
Awesome service from Derek and Dais this morning. Our internet went out Friday mid-afternoon. Called customer service and the first available service tech availability was Tuesday. Took that slot and planned for being without WiFi at home …
Danny is THE BEST TECH in the area! We had to open locked panel he wait me for 35 minutes :). Now me and my guest are very happy. Thanks again Danny god bless you, you deserve it! You are the one!!! 🙂
So grateful for Jon Lopez’ expertise and patience in transition to IPTV. Not great once but twice when he graciously assisted in a subsequent installation. Thank you Jon for the excellent customer service!
Our business phones have not been working correctly for an entire week. Summit broadband has been unable to resolve the issue and what’s even worse has been the complete lack of communication. My emails to get an update are not being …
Sean provided stellar service. He arrived during his scheduled appointment time, connected all of my services, and ensured any questions or worries were addressed. He was efficient and got me set up in no time. I would highly recommend his services.
Eliseo was simply amazing! He took his time to explain to us how things works as well as going above and beyond to fix the issue that we have. He was extremely professional and a pleasure to have around. By far the best customer service we’ve had!
Tech Danny from Summit was the absolute best. He showed me and my wife great customer service and wore cover on his feet also went above and beyond to make sure all was working and checked all bedrooms for future tv installs. He went above …
Horrible service. No customer service. No one picks up the phone, worst internet provider I’ve experienced in my life. Stay away from this provider, the are a the worst in the world!! 2 hours in the line and no one pick up my phone calls!
John Lopez came and had our service going in less than 5 minutes!!! What an amazing customer experience and an awesome conpany. Glad my community uses Summit!
We manage several vacation homes in the area and we are always looking for good partners in the industry. A company services can be evaluated by how their treat their customers. Today I had the pleasure of working with Sean in one of our …
Jonathan Lopez not only solved our problem with “wire management “ , but he also helped me to set up my smart thermostat! What a competent technician and pleasant service technician!!
Jonathan Lopez was excellent in servicing our house. He solved all of our problems, especially ones that we did not even know about! He was friendly, funny and knowledgeable about everything. Overall 5/5 service!
Eliseo was the cable tech who came out to my house and hooked up cable, internet & phone. He was very knowledgeable, efficient and courteous. We were very satisfied with his knowledge and professionalism.
Sean Bodo did a great job. He was punctual, friendly, and knowledgeable. He quickly identified and repaired the problem, keeping me informed as to what was happening all the while.
Sean Bodo was so wonderful and very personable, as new residents to Florida he was great giving us some local advice and letting us know about possible job opportunities for anyone we knew. He seemed like he was very intelligent and knew …
Sean
Was here at 1000 Solana Circle to do repairs on our Internet system and did an excellent job. He was very polite and professional explaining what had to be done.
Richard
Sean is incredible!
He solved every problem we were experiencing with our equipment and coax signal quickly and efficiently. Thank you for being so on top of your game.
Dale
Had our remote replaced today with Sean as our tech , great guy and great experience! Really Knows his stuff ! would give him 10 stars if possible . Definitely reccomend
Sean came in today and save the day! He provided an incredible service. He is very knowledgeable and he was very thorough with his work. Thank you so much Sean!
Sean is professional and his work was clean and precise. He has strong personal communication skills and friendly. He was on time, installed wifi, cable and setup all rooms. Excellent service
Sean came over to set up our new wifi tv box and was great. He was able to accommodate for our own lateness and was personable and friendly when we talked to him. He set up everything with no issues and was helpful with setup.
The technician Danny was great. He was able to fix both of my problems and was very courteous. He took the time to listen to my concerns and answered all of my questions. He made sure that everything was in working order before he left. The level of customer service that he provided both times was exceptional.
ELISEO was very professional and looked into what caused the internet issue. All devices checked out to be working fine, and the issue must have been something affecting the area. Thank you again for the great service!
The intitial setting up of the installation was rocky with the office given our community is switching to fiber, but once the appointment was set it went very smooth. John Lopez set up our internet and cable. He was quick and efficient and he explained everything in detail on how to use the service. Thank you John!
I appreciated Eliseo calling me before arriving. I appreciated him being bilingual and being able to speak Spanish. I appreciated how fast he was able to correct the problem with my internet. Thanks to Eliseo, I can finally resume my work …
Sean Dobo did an excellent job helping us get set-up. He was punctual, cordial, and conducted a thorough assessment. He worked efficiently and used his knowledge to get around a difficult situation. We really appreciated his service.
Made 3 appointments with Summit for service disconnect and device pickup. Summit tech failed to come during the scheduled hours. Summit would not allow the tech to pickup the gear without a person present, so we wasted 9 hours over 3 days …
Derrick is very knowledgeable and professional. He has always been able to effectively resolve our issues. He is warm and friendly, and he seems more like family. We can not say enough about how impressed we are with Derrick, his work, and his manner.
My technician was Sean. He simply did an excellent job fixing my issue and also performed
a check of all my services to confirm they were operating correctly. True quality service! Thank you very much.
Danny and Shawn have provided excellent services. We are extremely happy with their support in getting our cable and internet issues resolved. Many thanks Danny and Shawn and keep up with the good work!
Derrick came out to our home and got us up and running!!! He was knowledgeable, professional, and very personable. He is far more than a technician and made this experience amongst the best ever. Thank you, Derrick and Sunmit!!!
Dec2022 Today was the third time we’ve had Derrick provide service for us. On every occasion, Derick has been consistently excellent. Prompt, polite, knowledgeable, with a friendly personality. Truly an asset to the company in my opinion.
Terrible service – absolute trash! Weekly issues with Wi-Fi and cable is pointless – zero channels and a waste of money. I am forced to have summit broadband because my building has a contract with them and I feel robbed every month. I work …
My tv and internet go out multiple times a day. This company is absolutely terrible. I have had 3 different companies in florida and this one is the worst by far
Frantz G is wonderful! Friendly, warm, knowledgeable! This was over a year ago. I am adding this 1/30/23. I originally gave a 5 star review, but because of the horrendous service of late, I’m lowering the score to 3 stars. Mom was …
Ezekiel Diaz was the best technician I have ever come across, Ezekiel was knowledgeable and took the time to explain everything, I had a question after he left I call Ezekiel and he call me back and stop by again this guy is amazing the …
The service technician Sean Bodo came today and was beyond fantastic. He kept digging until he solved our problem as it was more complicated than the other techs could find upon last times they were here, he was super determined to find it …
I had the pleasure of working with the technician Sean B. today and he just did a superb job. Very courteous, polite, and knowledgeable. He took the time to uncover what our technical issue was and he was very thorough. He walked me through …
Our community upgraded the internet and tv today and the set up was great! Our technician, Danny, was able to explain everything to me and I’m not very computer savvy. I know he had a lot of upgrades to do throughout the community, but he …
Sean B. was extremely knowledgeable and helpful with all of our needs. He was professional and listened to our questions and took time to explain things in a very easy and understandable way. We appreciated his kindness and expertise.
I just purchased a house and I’m from another City. I called Summit to have my service installed and explained that I would not be there. Derrick the tech. Went above and beyond to ensure my service was going to be working. His …
ELISEO
He arrived on time and fixed several issues that I had with the internet and my router placement. We are very satisfied with the efficient job that he did.
Jonathan Rivera was professional and friendly. He set everything up for me and made sure I was happy with his work. I highly recommend Mr. Rivera and Summit Broadband to everyone.
Eliseo was fantastic. He communicated his arrival window and called 20 minutes before showing up. He fixed the issue within the hour. He was super friendly with us. Thank you.
We had a service call today for an issue with our video. Jonathan arrived promptly on time after giving us a heads-up call with his ETA.
He greeted us cheerfully and after doning booties, proceded to check out our …
They would be good if they had better employee training. As a property management company we continuously have a hard time getting information for the simplest questions. When we initially setup accounts, we’re asked to provide a security …
Johnathan and Derek were polite and courteous and had wonderful personalities! They explained everything to us and answered all of our questions. They even made friends with our pups who were a little worried about new people in the house. …
Our TIVO box didn’t survive a power fluctuation and a replacement was installed at the earliest appointment 2 days later. After the technicians left we discovered two functions of our remote were not operating correctly which took away from …
Great support for solving an Internet problem. The technician sent to the service (Sean), was incredibly helpful and friendly! Explaining the problem clearly and objectively. …
The technician, Eliseo, who came to help with our internet was great! We have been struggling with connection issues since we moved in in 8/2020. He used equipment we already had and did not mind explaining as he went along. Great service from Steve at the call center where I initially reported our problem to the final repair.
Summit is the only provider in our community Terre Verde because we are under contract with them. At best there service is Horrible. Our community is constantly out of service due to them having outages. Our Board is currently looking for …
Just had the TV technician come out to my home named Jonathan Lopez, very friendly resolve my TV issue. He explain to me everything that I needed to know. I will give them five stars any time. I would Recommend him to everyone.
Jonathon and Kenton were exceptional with their work ethic, customer service and verbal exchange. They took their time to explain everything all the work they did and how to use the product. Very satisfied. Truly hope Summit knows how appreciative I am
Jonathan Rivera is the ultimate professional. He answered all my questions and fixed the problems. I felt very comfortable discussing my concerns. Jonathan is to be congratulated for his professionalism and courteousness.
Sean and Ezekiel, these two guys came out today to fix an issue that was new and ended up completely fixing a major issue that has been going on forever…we have had several come out and nothing ever seemed to be fixed but these …
Good morning I would like to I think my tech Mr ELISEO. He was prompt on time and also after he connect my internet and Wi-Fi where he explained to me how to operate my television very very helpful yes I will recommend summit broadcast to anyone and I had the best tech. Mr ELISEO
Summit Technician Jonathan Rivera was very professional and courteous during our interactions. Unlike other companies, Jonathan gave me a courtesy call about 30 minutes before arrival. Jonathan was very knowledgeable about Summit’s …
Ezekiel was great! Got us hooked up in no time and went above and beyond to assure our experience was seamless. Thank you Ezekiel!! Summit, he’s a keeper for sure 👍👍. Thanks again. …
DO NOT USE. First of all we have no services with them. The HOA provides internet and phone and Cable as part of the dues. We have never used their service for the reasons listed below. They will lie and say one thing on the phone then …
I am very satisfied with the service I received from Johnathan Lopez this morning. He was polite, easy to speak with and answered all of my questions. Mr. Lopez is a true professional and Summit Broadband should be very happy to have such a quality employee.
Jonathan Rivera was very kind and called to let me know he was on the way and called when he arrived. He was very concerned about my needs and any questions I had.
Discusting custumer service, I stayed in the line for 4 hours waiting for someone help and no one answer the phone, we dont have internet, cable in our home, the biggest problem we dont have another cable service in the area! Today is doing 3 days without service, and also the hurricane didn’t affected our area.
I have been waiting for almost 7 months for a refund when our HOA changed service providers. Every time I had called I have to repeatedly go over the details. More than 13 times I have called! I am now considering legal action as …
Eliseo was great. Listened to my issue, provided solution, then spent time to make sure signal was strong throughout my home. Also provided added service that I was not expecting. He is courteous, knowledgeable and easy going.
I had Eliseo come to fix my internet issues and install a new router. Eliseo was very efficient, found the problem and installed my new router explaining everything he was doing and made sure the equipment was working and that I understood …
I have to change my review now that I’ve had their service for 2 months. It’s the worse internet provider I’ve had. Constantly losing serving and when you try to call about it the agents don’t know anything and the wait times are over 3 …
Our technician Eliseo was very friendly, courteous and professional. He explained everything he was doing to diagnose and finally replace our TIVO box. I highly recommend his service expertise !
Johnathan Lopez was beyond fantastic with the service call today!!! Very professional, personable, and knowledgeable and fixed all my TV issues!!! Everything is working perfectly now and he even rerouted the router so that it is more …
Sean was so great who came out to my home, really restored my entire experience with Summit! Initially, I had some troubles setting up my appointment+ getting someone at to my home. (Who ever sets up these appointments deserves 0 stars, as …
Very impressed with my tech and services that I received. Sean Bodo was my tech who showed up and handled the issues that I was having with my On Demand. The issues were not just on one box but two. He was very knowledgeable and even read …
Jonathan Lopez was incredibly patient when I was late for my appointment and came in and assessed getting my router set up quickly and efficiently in my house. He was incredibly knowledgeable and got everything taken care of within minutes of being here. Highly recommend!
Very satisfied with service. Jonathan Lopez assisted getting us upgraded. He was very quick, but detailed and explained everything we needed to know. Love the new system and installation was a pleasure!
Sean, from Summit Broadband came to restore my service today. My cable was accidentally cut by a contractor. Sean took time to explain what he was doing, choosing to run an entirely new cable rather than splice the original one. I …
The absolute worst company I have ever dealt with. Customer service is awful. I called to have a tech come out and they cancelled on me 3 times in a row without even calling me to let me know. They waited for me to call them and that is how …
I had ELISEO as an amazing and thorough Summit Broadband tech over to fix my fibre services which were being impacted by a faulty wire install. Eliseo checked everything but and quickly recognized the faulty wire and replaced it. He went …
Johnathan Lopez is amazing!!!.. attention to detail!!..walk us through everything about the WiFi and cable set-up,took his time and explained everything we need to know..salute to you John!!!
Jonathan Lopez is the man! Not only was he early to his appointment to fix my internet, he got it done and triple checked in less than 15 minutes. Thanks!!
Worst internet service I have ever had. No chance of contacting phone support. Charged me $80 to fix my own router, I used the “technician’s” laptop to fix my own issues……This company is total trash. Worst ISP EVER!!!! Literally!!! Never ever ever use Summit Broadband. Absolute garbage.
Honestly the worst internet company (maybe the worst company period) I’ve ever used, and I’ve had Comcast, AT&T, Cox, and Century link. The internet goes out constantly and u have to call for them to send a “signal” to your router. The …
Genuinely terrible service. Between the constant outages and calling for help on a billing issues 10+ times within a month (not an exaggeration), requesting call back after call back from a supervisor and never receiving, and being told …
Johnathan Lopez was not even scheduled to be my technicians I was able to talk to him in the parking lot and see if he had the time to possibly connect my internet I’ve been here 4 days with no internet and my kids are gone crazy and they …
Elíseo was super helpful and prompt to help the issues we had with the internet.
Kind, respectful and made everything work fast!
Thank you so much Eliseo!
Johnathan Rivera was very nice and patient with me and our family. our wifi was stressing us for days but after fixing our problem he explained very well on what to do if it happens again.
Derrick came and provided an outstanding excellent service. Very knowledgeable and friendly. Answered all my questions. He es an asset to your company.
John Lopez just installed my internet and let me tell you, what a great guy. We are new to Florida and he gave me some great advice on different topics I had questions on. Would highly recommend him for any service you need. A+ guy and …
Eliseo showed up on time was very professional. He checked the panel & identified the problem quickly and made the repairs. Eliseo cleaned up after he was finished and was very polite.
Had an appointment scheduled that I had to leave work early for. No one showed. When I called I was informed there was no appointment even though I got the automated reminder call? They said it was an issue they have with their system. …
Danny was the bomb. He went above and beyond for me. We ran into some difficulties that had nothing to do with Danny and somethings were just beyond his power because of Summit poorly optimizing their acquisition of NexGen Communications. Danny just figured it all out and got my services up and running. Thanks Danny you are the man!
Eliseo came today to troubleshoot, make repairs, and adjust my internet WiFi. He is very polite, professional and quick. He tested all components to ensure everything is working correctly. Thanks Eliseo for being a ln awesome tech.
My apartment complex recently switched to Summit Broadband and I have been without internet for an entire week! SEVEN whole days with no internet and still no expected date of return of service. I have called this company twice a day for …
Eliseo did a great job helping me today! He fixed my Wi-Fi within minutes and even went above and beyond to make a few additional suggestions that would help me with technology in my home. He was great and I would definitely recommend him! Thank you!!
Johnathan Rivera came to set up my internet and the customer service was amazing from the second he knocked on the door. Very nice and compassionate guy who would go out of his way to make sure I was set up and wanted to make sure he could provide the best service possible.
We have had a decent experience with Summit up until recently. The internet goes out more than usual and lately the internet has been running at really slow speeds. They sent a technician out and the pictures were his solution. Unreal. Can’t wait until the community cancels the contract.
The experience with ELISEO the cable technician from Summit broadband was a warm welcome from the robotic and sometimes depressing visit from a tech to resolve any issue at your home….Firstly he was a very polite gentleman and his …
Jonathan Lopez was great! Hadn’t heard of summit broadband before and his install was quick and efficient. He had great recommendations, called ahead, and was really friendly!
Very courteous and friendly front desk. Their customer service was excellent and top notch. Very respectable and diligent with asking and answering questions. Definitely made my day and I only had to drop off a modem device.
Eliseo was my service rep who came to our building to try and figure out why I wasn’t getting Internet. It turns out that it was because I had a faulty piece of equipment, but I would have never figured that out (it was brand new, just out …
Ezekiel Diaz gave excellent service, he was friendly and really helpful setting up my new fiber internet, I’m really happy with the service given, thanks !!!
In the past 15 days the Internet Service went down a non consecutive time of 5 days (and counting). Company fail to properly restore the service or bring any type of solution. …
Jonathan Rivera was able to help me with my issues he’s very knowledgeable with his work and was able to diagnose my problem I would definitely recommend him thanks for the great job
This is the worst company in the planet. I have been trying to pay my bill for 2 days because I can’t get into your horrendous website. I would never recommend this company. I spent 2 hours waiting for a call back and finally got one and they couldn’t help me because i was a Dais customer. This place is a joke.
Derrick and Jose were the Summit technicians that performed the internet connection and cable installation. They were very professional. They arrived 5-10 minutes before our scheduled time, and set to work immediately. They were very …
The service is horrible you can never get a hold of someone, the website never works properly. My payment has been late due to nobody answering my call or unable to log in. I have called many times, even set up auto payment multiple times …
Unreliable. 4 months ago I moved to a development that has a 10 year contact with Summit. In those 4 months the internet has been our for more than 12 hours 5 times. It’s very difficult to run a business with internet that may, or may …
Terrible customer service! Confirmed my appointment last night. Waited all morning and received an email (can’t EVER get anyone on the phone OR live hat) that I’ll have to reschedule because they don’t have some piece of equipment they …
Eliseo from Summit Broadband came in today to resolve an issue with my network that will not allow my wife’s work computer to be used. He resolved the problem which a few techs couldn’t even understand. He really is the best. Thanks Eliseo.
Summit Broadband is the worst ISP I’ve ever had to deal with. I’ve spoken to 2 reps in 2 months who have confirmed there was a billing issue with my account, and both have told me they would submit an escalation to get it corrected. After 2 …
Maxin is a very friendly and polite man. He was able to attend to our problem with patience and Know-how. This is what I call a very good employee! Thank you!
Rey came to help get our internet working. He was very knowledgeable and efficient! He had us up and running in 30 minutes. He also made sure our cable was still working after the fix! Very professional.
How does this provider have good reviews? They don’t pick up when service goes out. I am currently on the phone with a wait time of 1 hour and 25 minutes and it hasn’t changed for the past 30 minutes. They have no email contact either. It …
Jonathon Lopez did my cable and internet install today and he was magnificent! Very knowledgeable about his skill and took the time to show me how to work my internet and cable. He was great!
I had a great experience with the tech. He was well versed in his field. He had to do some troubleshooting and was able to fix the problem. He is an asset to your company. Kudos to him.
Jonathan Lopez was a technician who happened to drive by and we asked a question and he went above and beyond to help and resolve the issue instead of asking us to call customer service. Great service, attitude and care. Thank you.
I have a great story to share about a Summit employee. We had issues with our t.v. and internet (both were not working). This morning, the individual who came to fix our system (his name is “Ezekiel”) was a really fantastic ambassador …
Two thumbs up for Jonathan Rivera. He was very pleasant, knowledgeable, was able to break down what was going on in layman terms, making it very easy for me to understand. Thank you for the great service, Jonathan!
This is a review for Jonathan Rivera. He was very understanding and flexible with the appointment time. Jonathan went out of his way to attend us around the end of his office hours and was very patient. Thank you!
My fiber box decided to unprovision itself after an upgrade, but luckily Ezekiel came to help get things fixed. He brought spare equipment in case we needed it, was fast to root cause the issue, quick to fix, and got me back online in …
Derrick is absolutely awesome! Very personable, humble, and hilarious. Did not rush through the process, instead he treated me as if I was the only person on his schedule for the day. The world needs more Derrick’s!
Derrick was very professional and courteous. He also was extremely knowledgeable and so patient with all my questions. He is such a great representative for Summit
Jonathan Rivera was excellent! Explained very well; answered our questions; very patient. Also appreciated wearing shoe protection. Definitely an asset to your Company.
Jonathan Lopez with Summit was amazing doing our install!! Not enough props for these guys!! Personable, friendly, quick service and would recommend him to anyone!! This guy deserves a raise!! Thank you soo much!!
Had a great experience with Derek setting up our cable and internet. He was courteous, professional and patient and made things so easy to understand. I’m glad to be a Summit client.
Johnathon Rivera was excellent. He arrived early which was nice. He advised me along the way what he was doing to correct my network issues. He resolved the problems in a very timely manner.
Derrick from Summit Cable/Internet services was in the area today, October 2nd, a Sunday checking on our services. He was kind, polite and very helpful. He was at the home for bout 2 and a half hours checking all the lines, modem and …
Derrick, our service tech was on time, professional, knowledgeable and kind. Fixed our problem and addressed 2 other things that just weren’t right. He explained each step along the way. Very pleased with our service today.
Jonathan Rivera was our technician! He was extremely professional and courteous. He was very helpful and took his time to answer any questions we had and made sure we were satisfied with his work. .
We had service this morning for internet. The technician, Jonathan, gave advance notice prior to arrival. He came in and explained the work to be done in detail. The whole process was very thorough and efficient. We were very satisfied with the service and Jonathan has great customer service skills.
We just have our broadband service installed by technician Daniel today! The internet is running perfectly and fast! Daniel is exceptional! He came the day before to confirm our appointment personally and showed up early today with his …
Ezekiel took the time to fix and replace the parts that were needed. We have had a few techs out here with different opinions. He was able to help us start fresh with new equipment vs continuing to guess why it was not working. He also took the time to explain his logic and things to look for to not let it get to this point again.
The Summit Cable Technician Jonathan Rivera, came in and preformed the install with some help. Glad I have internet now. He was very helpful and made suggestions on how to set things up and what was needed. Did a great job and finished in a timely manner.
I cannot begin to express how dedicated and professional my service representative, Eliseo was. He was patient while explained my concerns, and he ensured they were all addressed. Needless to say he fixed all bugs, and even improved my connectivity. I am so glad we got him as our technician.
Jonathan was exactly what the doctor ordered. Patient, knowledgeable and skilled. Found power supply issue in no time. Thanks for expediting solution and getting us up and running in no time. Would request Jonathan next time I have a problem!!!
Jonathan Lopez was amazing, worked tirelessly to make sure our issue got corrected. Cannot thank him enough. 1 visit 1 issue fixed. Very happy with his work!
Danny is absolutely fantastic! He did a great job and everything is working so well. He was patient sharing all the new system and it is so nice knowing he is part of our Summit Broadband system and team for our Bella Trae Community!
Jonathan Rivera was good. He got our TV up and running. Great work Jonathan. He greeted us with a nice Good Morning. Every worker should be like him. Thanks again Jonathan
Eliseo communicated with us to let us know when he was coming, he was courteous and careful. But most of all he was quick and efficient, diagnosing our problem and resolving it. He went over and above giving us a solution to an unrelated …
I have been very satisfied with Summit Broadband for the several years that I have subscribed. The first real problem we have had was due to hurricane Ian. I was surprised to reach someone by phone within less than 5 minutes. She was able …
Jonathan Rivera was an excellent technician. He was very patient, kind and got the job done super fast. Also showed up earlier than scheduled time which cleared up my day to do other tasks!
My Summit internet was installed by Jonathan Rivera. He was extremely knowledgeable and thoroughly answered all of my questions. He took the time to troubleshoot my connection issues and got it all working perfectly for me without ever getting frustrated or rushing. He’s a fantastic technician and I’m very pleased with his work.
Jonathan Rivera was awesome! He was super personable and friendly, answered all my questions, and provided excellent customer service. I’ve never had such great customer service before with any cable technician.
We had the technician show up on Friday. He was prompt, on time and took the time to explain what he was doing and also stuck around to run some tests illustrating that the connection was not only working but how fast according to the speed …
Our service technician, Ezekiel was great. My first impression of Summit was not very positive( Extended hold times on phone, first representative did not do much to help). Ezekiel took the time to make sure we were up and running. His …
What can I say! Eliseo came and fixed the issue. He took his time and figured out what was going wrong. He then fixed the issue and helped me reset my network and password. He also checked my other Ethernet ports! Super awesome guy to have …
After 4 days without internet services, our tech Sean Bodo was able to resolve the issue in just a few minutes. He is very knowledgeable and professional and did an amazing job! My family and I greatly appreciate his services.
We thank God for Sean, he’s our hero! We was confused when we contacted Summit Broadband and they couldn’t resolve the problems remotely. We our grateful that they sent their best technician. He reassured us from the very beginning that he …
Thanks to Sean for coming out and helping me get set up for internet and cable. Mike his supervisor came and supported him. Both gentlemen were fantastic. They were very patient and made sure all my services were working before they left. I am support happy that these two gentlemen took the time to assist me. THANK YOU.
Our technician, Sean Bodo, was super quick to figure out the issue we were having with our modem. He was so very nice and friendly while he did his job and explained everything that he was doing in depth. He is a great asset to the Summit Broadband team, and we appreciate him coming out for us today.
Jonathan Rivera is very good and very professional 👏 💯 …
Jonathan Lopes was our technician today! His service was impeccable and he went above and beyond. Honestly, the best technician I have encountered with your company.
Sean and John worked on my install today 2/11 at Bella Trae community they were both so professional, helpful and very patient during the install and teaching me all the great new features of the new Summit system. …
Sean Bodo did a fantastic job of fantastic job of setting up my cable and my wifi.
He explained how the remote and TV worked.
I am very pleased with the Summit company and their employees
Sean our tech came to make repairs, and unlike several other techs before him he did a great job. He checked all the things that were supposed to be checked before. Every connection in the house needed to be changed, and instead of throwing …
Sean Bodo was absolutely an exceptional and professional tech. He took his time to fix the issues and explain all details clearly. Summit should be very happy to have Sean as an employee and a great reflection for Summit. …
Sean B. did an excellent job for us. He came out and really spent time helping us get setup. He provided the best service we have ever had from a cable company. Great job Sean.
Eliseo was our install technician, he was quick and very informative on any questions we had. Wore his mask and boot covers which we really appreciated! Service install was quick and simple!
Jonathan Rivera has amazing customer service skills could not ask for better
Elisio was great fixing my cable problem He made sure I knew how to operate the tv. Extremely good customer service. Friendly and helpful.
Johnathan Lopez was friendly and efficient! He completed my install quickly and with a smile.
Ezequiel was my tech that came out this morning and he was quiet but precise and came to do what he was to do. I am thankful that he connected all I needed quick and was very informative while here. Very nice man. God Bless You Ezequiel!
Our service was cut off due to a duplicate account from the previous resident in our unit. Despite being here for 22 months, our service was shut down. Spent hours on the phone with multiple reps, and ultimately needed to have a tech sent …
Sean the tech was AMAZING!! He really CARES! He really took the time to listen to my concerns. He took time to figure out the solution. He replaced the 4 year old device and now it hums. He is a great ambassador for Summit Broadband.
Seam is an excellent professional, the kind you want to welcome to your home. He is eager to answer all your questions and go above and beyond to fix your issues. He advices you on best solutions and provides all the options for your needs. …
Had an issue with our internet service and Derrick was sent out to help! Can’t applaud this fine gentleman enough for his thorough effort to find and fix the issue. He arrived at the exact time stated he would be here, was super kind and …
Sean Bodo came to my house this morning. He tirelessly and professionally fixed my telephone problem. The adjustments were done both inside and outside. He conveyed to me in detail what the issues were. He was courteous and very knowledgeable.
Would you like to have your internet randomly cut off? Down for days at a time with lies given to you by customer service? I’d so choose Summit!
Ezekiel was great today! He came to uografe our modem and.was very patient in alao addressing the issies with the tv’s that were not connecting to the channels. Took time to answer.a.our questions. Really nice guy!
Derek Pringles our local technician just left and I had to post how awesome he is. When he comes over, he is so kind patient pleasant to deal with and most of all knowledgeable about all the summit workings. He corrects the issues quickly …
Jonathan Rivera was very helpful and knowledgeable about his job. Great employee.
Awesome service from Derek and Dais this morning. Our internet went out Friday mid-afternoon. Called customer service and the first available service tech availability was Tuesday. Took that slot and planned for being without WiFi at home …
Jonathan Lopez did an amazing job! Thank you very much.
Jonathan Rivera was excellent. Professional, kind & on time.
Danny is THE BEST TECH in the area! We had to open locked panel he wait me for 35 minutes :). Now me and my guest are very happy. Thanks again Danny god bless you, you deserve it! You are the one!!! 🙂
So grateful for Jon Lopez’ expertise and patience in transition to IPTV. Not great once but twice when he graciously assisted in a subsequent installation. Thank you Jon for the excellent customer service!
Our business phones have not been working correctly for an entire week. Summit broadband has been unable to resolve the issue and what’s even worse has been the complete lack of communication. My emails to get an update are not being …
Sean provided stellar service. He arrived during his scheduled appointment time, connected all of my services, and ensured any questions or worries were addressed. He was efficient and got me set up in no time. I would highly recommend his services.
Eliseo was simply amazing! He took his time to explain to us how things works as well as going above and beyond to fix the issue that we have. He was extremely professional and a pleasure to have around. By far the best customer service we’ve had!
Tech Danny from Summit was the absolute best. He showed me and my wife great customer service and wore cover on his feet also went above and beyond to make sure all was working and checked all bedrooms for future tv installs. He went above …
Horrible service. No customer service. No one picks up the phone, worst internet provider I’ve experienced in my life. Stay away from this provider
Eliseo, my technician was great. He was courteous and knowledgeable.
ELISEO –
Eliseo is a really attentive and considerate technician. He came right on time …
Horrible service. No customer service. No one picks up the phone, worst internet provider I’ve experienced in my life. Stay away from this provider, the are a the worst in the world!! 2 hours in the line and no one pick up my phone calls!
John Lopez came and had our service going in less than 5 minutes!!! What an amazing customer experience and an awesome conpany. Glad my community uses Summit!
We manage several vacation homes in the area and we are always looking for good partners in the industry. A company services can be evaluated by how their treat their customers. Today I had the pleasure of working with Sean in one of our …
Jonathan Lopez not only solved our problem with “wire management “ , but he also helped me to set up my smart thermostat! What a competent technician and pleasant service technician!!
Jonathan Lopez was excellent in servicing our house. He solved all of our problems, especially ones that we did not even know about! He was friendly, funny and knowledgeable about everything. Overall 5/5 service!
Jonathan Rivera was very helpful and answered all of our questions with no issues. Thanks for your time
Eliseo was the cable tech who came out to my house and hooked up cable, internet & phone. He was very knowledgeable, efficient and courteous. We were very satisfied with his knowledge and professionalism.
Sean Bodo did a great job. He was punctual, friendly, and knowledgeable. He quickly identified and repaired the problem, keeping me informed as to what was happening all the while.
Sean Bodo was so wonderful and very personable, as new residents to Florida he was great giving us some local advice and letting us know about possible job opportunities for anyone we knew. He seemed like he was very intelligent and knew …
Sean
Was here at 1000 Solana Circle to do repairs on our Internet system and did an excellent job. He was very polite and professional explaining what had to be done.
Richard
Sean is incredible!
He solved every problem we were experiencing with our equipment and coax signal quickly and efficiently. Thank you for being so on top of your game.
Dale
Had our remote replaced today with Sean as our tech , great guy and great experience! Really Knows his stuff ! would give him 10 stars if possible . Definitely reccomend
Sean came in today and save the day! He provided an incredible service. He is very knowledgeable and he was very thorough with his work. Thank you so much Sean!
Sean is professional and his work was clean and precise. He has strong personal communication skills and friendly. He was on time, installed wifi, cable and setup all rooms. Excellent service
Eliseo was awesome, resolved the issues with my internet quickly.
Summit Broadband however has not been so great. They recently acquired Dais (who …
Sean came over to set up our new wifi tv box and was great. He was able to accommodate for our own lateness and was personable and friendly when we talked to him. He set up everything with no issues and was helpful with setup.
Jonathan Rivera’s service was fast and he was very helpful! Thank you!
The technician Danny was great. He was able to fix both of my problems and was very courteous. He took the time to listen to my concerns and answered all of my questions. He made sure that everything was in working order before he left. The level of customer service that he provided both times was exceptional.
ELISEO was very professional and looked into what caused the internet issue. All devices checked out to be working fine, and the issue must have been something affecting the area. Thank you again for the great service!
The intitial setting up of the installation was rocky with the office given our community is switching to fiber, but once the appointment was set it went very smooth. John Lopez set up our internet and cable. He was quick and efficient and he explained everything in detail on how to use the service. Thank you John!
I appreciated Eliseo calling me before arriving. I appreciated him being bilingual and being able to speak Spanish. I appreciated how fast he was able to correct the problem with my internet. Thanks to Eliseo, I can finally resume my work …
Sean Dobo did an excellent job helping us get set-up. He was punctual, cordial, and conducted a thorough assessment. He worked efficiently and used his knowledge to get around a difficult situation. We really appreciated his service.
Made 3 appointments with Summit for service disconnect and device pickup. Summit tech failed to come during the scheduled hours. Summit would not allow the tech to pickup the gear without a person present, so we wasted 9 hours over 3 days …
Derrick is very knowledgeable and professional. He has always been able to effectively resolve our issues. He is warm and friendly, and he seems more like family. We can not say enough about how impressed we are with Derrick, his work, and his manner.
My technician was Sean. He simply did an excellent job fixing my issue and also performed
a check of all my services to confirm they were operating correctly. True quality service! Thank you very much.
Danny and Shawn have provided excellent services. We are extremely happy with their support in getting our cable and internet issues resolved. Many thanks Danny and Shawn and keep up with the good work!
Danny was extremely helpful and polite, persistent until he solved our problem
Derrick came out to our home and got us up and running!!! He was knowledgeable, professional, and very personable. He is far more than a technician and made this experience amongst the best ever. Thank you, Derrick and Sunmit!!!
Danny is the best ever!! Thoughtful, caring, got me up and running with ease.
Eliseo did a awesome job with my phone and internet connection, Thanks!
Danny did a great job, thank so much sir ✌🏻 …
Dec2022 Today was the third time we’ve had Derrick provide service for us. On every occasion, Derick has been consistently excellent. Prompt, polite, knowledgeable, with a friendly personality. Truly an asset to the company in my opinion.
Terrible service – absolute trash! Weekly issues with Wi-Fi and cable is pointless – zero channels and a waste of money. I am forced to have summit broadband because my building has a contract with them and I feel robbed every month. I work …
My tv and internet go out multiple times a day. This company is absolutely terrible. I have had 3 different companies in florida and this one is the worst by far
Jonathan Lopez went above and beyond helping us today. Awesome service
Frantz G is wonderful! Friendly, warm, knowledgeable! This was over a year ago. I am adding this 1/30/23. I originally gave a 5 star review, but because of the horrendous service of late, I’m lowering the score to 3 stars. Mom was …
John Lopez was a pleasure to work with. Installation was quick and efficient. John is also a very pleasant person!
He is excellent , keep him.He knows what he is doing.. send him here anytime. Derrick is the man
Ezekiel Diaz was the best technician I have ever come across, Ezekiel was knowledgeable and took the time to explain everything, I had a question after he left I call Ezekiel and he call me back and stop by again this guy is amazing the …
The service technician Sean Bodo came today and was beyond fantastic. He kept digging until he solved our problem as it was more complicated than the other techs could find upon last times they were here, he was super determined to find it …
I had the pleasure of working with the technician Sean B. today and he just did a superb job. Very courteous, polite, and knowledgeable. He took the time to uncover what our technical issue was and he was very thorough. He walked me through …
Our community upgraded the internet and tv today and the set up was great! Our technician, Danny, was able to explain everything to me and I’m not very computer savvy. I know he had a lot of upgrades to do throughout the community, but he …
Jomathan Rivera. Great service, fast, dedicated and friendly.
Friendly knowledgeable polite and made sure my services were running properly before he left.
Ezekiel performed his job very quickly and gave great customer service!
Sean B. was extremely knowledgeable and helpful with all of our needs. He was professional and listened to our questions and took time to explain things in a very easy and understandable way. We appreciated his kindness and expertise.
Jonathon Rivera was great. Prompt, friendly & efficient…
I just purchased a house and I’m from another City. I called Summit to have my service installed and explained that I would not be there. Derrick the tech. Went above and beyond to ensure my service was going to be working. His …
Eliseo was super helpful. I am very grateful he was able to fix my internet service.
Derrick was great very courteous and very knowledgeable got us up and running in no time kudos to Derrick
Jonathan Rivera was great ! Thanks for helping us set my internet fast !
ELISEO
He arrived on time and fixed several issues that I had with the internet and my router placement. We are very satisfied with the efficient job that he did.
The best of services!!! Elíseo great professional and friendly technician 5 stars for him
Jonathan Rivera was professional and friendly. He set everything up for me and made sure I was happy with his work. I highly recommend Mr. Rivera and Summit Broadband to everyone.
The technician service was excellent and professional. He was outstandingly patient until problems resolved.
Eliseo was fantastic. He communicated his arrival window and called 20 minutes before showing up. He fixed the issue within the hour. He was super friendly with us. Thank you.
Johnathan Rivera did a great job coming out on a saturday. Much appreciated service.
We had a service call today for an issue with our video. Jonathan arrived promptly on time after giving us a heads-up call with his ETA.
He greeted us cheerfully and after doning booties, proceded to check out our …
They would be good if they had better employee training. As a property management company we continuously have a hard time getting information for the simplest questions. When we initially setup accounts, we’re asked to provide a security …
Johnathan and Derek were polite and courteous and had wonderful personalities! They explained everything to us and answered all of our questions. They even made friends with our pups who were a little worried about new people in the house. …
Jonathan Rivera was excellent and was able to give me info about my system.
Our TIVO box didn’t survive a power fluctuation and a replacement was installed at the earliest appointment 2 days later. After the technicians left we discovered two functions of our remote were not operating correctly which took away from …
Great support for solving an Internet problem. The technician sent to the service (Sean), was incredibly helpful and friendly! Explaining the problem clearly and objectively. …
The technician, Eliseo, who came to help with our internet was great! We have been struggling with connection issues since we moved in in 8/2020. He used equipment we already had and did not mind explaining as he went along. Great service from Steve at the call center where I initially reported our problem to the final repair.
Summit is the only provider in our community Terre Verde because we are under contract with them. At best there service is Horrible. Our community is constantly out of service due to them having outages. Our Board is currently looking for …
Maksim very thorough and patient! Also very knowledgeable on telephone landlines. No other technician wanted to deal with my issue!
Just had the TV technician come out to my home named Jonathan Lopez, very friendly resolve my TV issue. He explain to me everything that I needed to know. I will give them five stars any time. I would Recommend him to everyone.
Jonathon and Kenton were exceptional with their work ethic, customer service and verbal exchange. They took their time to explain everything all the work they did and how to use the product. Very satisfied. Truly hope Summit knows how appreciative I am
Jonathan Lopez performed my installation quickly and with great customer service.
Jonathan Rivera is the ultimate professional. He answered all my questions and fixed the problems. I felt very comfortable discussing my concerns. Jonathan is to be congratulated for his professionalism and courteousness.
Sean and Ezekiel, these two guys came out today to fix an issue that was new and ended up completely fixing a major issue that has been going on forever…we have had several come out and nothing ever seemed to be fixed but these …
Jonathan Lopez Did a Great Job! So friendly and helpful! Really appreciated him!
Jonathan Rivera was so respectful and and helpful! He was so attentive, quick and efficient! Thank you!!!
Johnathan Rivera was really nice and helpful and got the work done very quickly!
Eliseo was very personable and punctual . He wore a mask and shoe covers which was much appreciated. Quick to identify and resolve the problem.
Jonathan was great, very communicative and worked around our hectic moving schedule perfectly!
Install was very prompt and very fast. Jonathan Lopez was friendly and awesome.
Eliseo was very professional and the service was excellent. Best Experian e so far with Summit
Our technician Mike Perez was amazing. He was responsive and helped fix our problem very quickly. Five stars for Mike!
Good morning I would like to I think my tech Mr ELISEO. He was prompt on time and also after he connect my internet and Wi-Fi where he explained to me how to operate my television very very helpful yes I will recommend summit broadcast to anyone and I had the best tech. Mr ELISEO
Summit Technician Jonathan Rivera was very professional and courteous during our interactions. Unlike other companies, Jonathan gave me a courtesy call about 30 minutes before arrival. Jonathan was very knowledgeable about Summit’s …
Ezekiel was great! Got us hooked up in no time and went above and beyond to assure our experience was seamless. Thank you Ezekiel!! Summit, he’s a keeper for sure 👍👍. Thanks again. …
DO NOT USE. First of all we have no services with them. The HOA provides internet and phone and Cable as part of the dues. We have never used their service for the reasons listed below. They will lie and say one thing on the phone then …
It was a pleasure having Jonathan Rivera updating my equipment and answering all my questions.
Thanks Jonathan.
I am very satisfied with the service I received from Johnathan Lopez this morning. He was polite, easy to speak with and answered all of my questions. Mr. Lopez is a true professional and Summit Broadband should be very happy to have such a quality employee.
Great Service!! Jonathan Rivera solved the problem was very professional and with a great attitude. Great example for Summit Broadband.
Jonathan Rivera was very kind and called to let me know he was on the way and called when he arrived. He was very concerned about my needs and any questions I had.
Discusting custumer service, I stayed in the line for 4 hours waiting for someone help and no one answer the phone, we dont have internet, cable in our home, the biggest problem we dont have another cable service in the area! Today is doing 3 days without service, and also the hurricane didn’t affected our area.
I have been waiting for almost 7 months for a refund when our HOA changed service providers. Every time I had called I have to repeatedly go over the details. More than 13 times I have called! I am now considering legal action as …
Eliseo was great. Listened to my issue, provided solution, then spent time to make sure signal was strong throughout my home. Also provided added service that I was not expecting. He is courteous, knowledgeable and easy going.
I had Eliseo come to fix my internet issues and install a new router. Eliseo was very efficient, found the problem and installed my new router explaining everything he was doing and made sure the equipment was working and that I understood …
I have to change my review now that I’ve had their service for 2 months. It’s the worse internet provider I’ve had. Constantly losing serving and when you try to call about it the agents don’t know anything and the wait times are over 3 …
I give Jonathan Rivers 5 stars he was very helpful & pleasant. Thank you Jonathan Rivers that work for Summit Broadband
My Summit Cable Technician Jonathan Rivera provided me with quick and efficient service setting up my internet.
very helpfull, Mike Perez helped me with my spectrum stuff, and got all my summit services corrected.
Our technician Eliseo was very friendly, courteous and professional. He explained everything he was doing to diagnose and finally replace our TIVO box. I highly recommend his service expertise !
Jonathan Rivera was very responsive and didn’t leave until my issue was resolved. Thanks Jonathan, now I can get back to work supporting the Hospital.
Johnathan Lopez was beyond fantastic with the service call today!!! Very professional, personable, and knowledgeable and fixed all my TV issues!!! Everything is working perfectly now and he even rerouted the router so that it is more …
Sean was so great who came out to my home, really restored my entire experience with Summit! Initially, I had some troubles setting up my appointment+ getting someone at to my home. (Who ever sets up these appointments deserves 0 stars, as …
Very impressed with my tech and services that I received. Sean Bodo was my tech who showed up and handled the issues that I was having with my On Demand. The issues were not just on one box but two. He was very knowledgeable and even read …
Jonathan Lopez was incredibly patient when I was late for my appointment and came in and assessed getting my router set up quickly and efficiently in my house. He was incredibly knowledgeable and got everything taken care of within minutes of being here. Highly recommend!
Very satisfied with service. Jonathan Lopez assisted getting us upgraded. He was very quick, but detailed and explained everything we needed to know. Love the new system and installation was a pleasure!
Had an issue and they came out the next day to resolve. The tech (Ezekiel) and initial sales guy (Mark C) were both amazing with the resolution
Sean, from Summit Broadband came to restore my service today. My cable was accidentally cut by a contractor. Sean took time to explain what he was doing, choosing to run an entirely new cable rather than splice the original one. I …
The absolute worst company I have ever dealt with. Customer service is awful. I called to have a tech come out and they cancelled on me 3 times in a row without even calling me to let me know. They waited for me to call them and that is how …
Amazing tech! Even showed up 2 hours early. Thank you for your professionalism!! 10/10 for Jonathan Rivera.
I had ELISEO as an amazing and thorough Summit Broadband tech over to fix my fibre services which were being impacted by a faulty wire install. Eliseo checked everything but and quickly recognized the faulty wire and replaced it. He went …
Jonathon was on time and kept me informed throughout the repair. Most importantly, he fixed everything with a smile on his face
Danny was a great technician highly recommend using this service. Went over everything with a fine tooth comb.
Danny was absolutely wonderful. Came early! And made it easy for us to get up and running.
Ezekiel is the man! He got us hooked up and going in no time. Professional and very personable! He’s the man for the job there’s no doubt about that!
Jonathon Rivera gave excellent customer service, he was very respectfully and got the job done in a timely manner.
Ezekiel was great! Very friendly and quick service. He was informative about how to hook up other devices
Great fast service. Jonathan Rivera was very knowledgeable and was able to resolve our connection issue within minutes.
Johnathan Lopez is amazing!!!.. attention to detail!!..walk us through everything about the WiFi and cable set-up,took his time and explained everything we need to know..salute to you John!!!
Jonathan Lopez is the man! Not only was he early to his appointment to fix my internet, he got it done and triple checked in less than 15 minutes. Thanks!!
Eliseo. Did a fantastic job setting us up with wifi for our apartment. He was fast, very friendly, and a great help.
Worst internet service I have ever had. No chance of contacting phone support. Charged me $80 to fix my own router, I used the “technician’s” laptop to fix my own issues……This company is total trash. Worst ISP EVER!!!! Literally!!! Never ever ever use Summit Broadband. Absolute garbage.
Jonathan Rivera was absolutely amazing, courteous and understanding ..a great asset to the Summit Broadband Family..!!
Tech was awesome . He tried everything possible to correct issue of mps lower than plan and is following up on wire repair to get full service.
Honestly the worst internet company (maybe the worst company period) I’ve ever used, and I’ve had Comcast, AT&T, Cox, and Century link. The internet goes out constantly and u have to call for them to send a “signal” to your router. The …
Jonathan Rivera did a great job. Was early to his appointment. Very polite.
Genuinely terrible service. Between the constant outages and calling for help on a billing issues 10+ times within a month (not an exaggeration), requesting call back after call back from a supervisor and never receiving, and being told …
Jonathan Rivera was very professional and explained very clearly the working of the cable TV box. He did a great job. Rob Friedel
Derek was on time, very pleasant and efficient. Had us back online quickly. Great job!
Johnathan Lopez was not even scheduled to be my technicians I was able to talk to him in the parking lot and see if he had the time to possibly connect my internet I’ve been here 4 days with no internet and my kids are gone crazy and they …
Elíseo was super helpful and prompt to help the issues we had with the internet.
Kind, respectful and made everything work fast!
Thank you so much Eliseo!
Eliseo was awesome he went out of his way to help me. He explained how to use the Wi-Fi and answered all my questions. Great job
Eliseo was very professional, friendly and very understanding. Great job! Thank you.
ELISEO did a great job. He was very professional and took great care while working inside our home.
Johnathan Rivera was very nice and patient with me and our family. our wifi was stressing us for days but after fixing our problem he explained very well on what to do if it happens again.
Derrick came and provided an outstanding excellent service. Very knowledgeable and friendly. Answered all my questions. He es an asset to your company.
Richard Rivera and his team did an excellent job getting our cable hooked up!
John Lopez just installed my internet and let me tell you, what a great guy. We are new to Florida and he gave me some great advice on different topics I had questions on. Would highly recommend him for any service you need. A+ guy and …
The technician Ezekiel was very nice and did an excellent job, strongly recommended!
Eliseo showed up on time was very professional. He checked the panel & identified the problem quickly and made the repairs. Eliseo cleaned up after he was finished and was very polite.
Had an appointment scheduled that I had to leave work early for. No one showed. When I called I was informed there was no appointment even though I got the automated reminder call? They said it was an issue they have with their system. …
Danny was the bomb. He went above and beyond for me. We ran into some difficulties that had nothing to do with Danny and somethings were just beyond his power because of Summit poorly optimizing their acquisition of NexGen Communications. Danny just figured it all out and got my services up and running. Thanks Danny you are the man!
Eliseo came today to troubleshoot, make repairs, and adjust my internet WiFi. He is very polite, professional and quick. He tested all components to ensure everything is working correctly. Thanks Eliseo for being a ln awesome tech.
My apartment complex recently switched to Summit Broadband and I have been without internet for an entire week! SEVEN whole days with no internet and still no expected date of return of service. I have called this company twice a day for …
Eliseo did a great job helping me today! He fixed my Wi-Fi within minutes and even went above and beyond to make a few additional suggestions that would help me with technology in my home. He was great and I would definitely recommend him! Thank you!!
Eliseo was great! He was professional and very knowledgeable. He got the job done fast and without any problems.
Johnathan Rivera came to set up my internet and the customer service was amazing from the second he knocked on the door. Very nice and compassionate guy who would go out of his way to make sure I was set up and wanted to make sure he could provide the best service possible.
Jose was professional, knowledgeable, and answered all my questions. Install was quick with explanations. Great customer service by Jose. Thanks again
We have had a decent experience with Summit up until recently. The internet goes out more than usual and lately the internet has been running at really slow speeds. They sent a technician out and the pictures were his solution. Unreal. Can’t wait until the community cancels the contract.
The experience with ELISEO the cable technician from Summit broadband was a warm welcome from the robotic and sometimes depressing visit from a tech to resolve any issue at your home….Firstly he was a very polite gentleman and his …
Jonathan Lopez was great! Hadn’t heard of summit broadband before and his install was quick and efficient. He had great recommendations, called ahead, and was really friendly!
Very courteous and friendly front desk. Their customer service was excellent and top notch. Very respectable and diligent with asking and answering questions. Definitely made my day and I only had to drop off a modem device.
Johnathan Lopez was the fastest friendliest service tech we have ever experienced. Thank you. Keep smiling Johnathan.
Eliseo was my service rep who came to our building to try and figure out why I wasn’t getting Internet. It turns out that it was because I had a faulty piece of equipment, but I would have never figured that out (it was brand new, just out …
Had a great experience getting my internet set up this morning by Jose. It was very quick and he answered all my questions and was very helpful!
Today, Jonathan Rivera helped us solving internet problem . He was very helpful and responsive and eveything is set now.
Ezekiel Diaz gave excellent service, he was friendly and really helpful setting up my new fiber internet, I’m really happy with the service given, thanks !!!
Mike Perez was amazing!!! So personable and professional! He got us up and running quickly!
Service is terrible. I am forced to tis service by my HOA and will d all possible to have them removed. Mutiple technicians have t …
Eliseo was wonderful and very efficient with fixing up everything that needed it. I’m very happy with my service from him.
In the past 15 days the Internet Service went down a non consecutive time of 5 days (and counting). Company fail to properly restore the service or bring any type of solution. …
Jonathan Lopez was out today, he was knowledgeable and respectful and found the problem quickly. Great job and experience.
Johnathan Rivera was very prompt and courteous and hot the job done very expediently. Thank you for sending him
Eliseo was great! He came when expected and helped get us upgraded equipment and made sure everything worked before heading out!
Jonathan Rivera was able to help me with my issues he’s very knowledgeable with his work and was able to diagnose my problem I would definitely recommend him thanks for the great job
This is the worst company in the planet. I have been trying to pay my bill for 2 days because I can’t get into your horrendous website. I would never recommend this company. I spent 2 hours waiting for a call back and finally got one and they couldn’t help me because i was a Dais customer. This place is a joke.
Jonathan Rivera thank you so much for making us able to use our TV again, your patience was remarkable with 3 eldely people.
Derrick and Jose were the Summit technicians that performed the internet connection and cable installation. They were very professional. They arrived 5-10 minutes before our scheduled time, and set to work immediately. They were very …
Great experience with Jonathan Lopez today! Internet was fixed within 15 minutes. Very nice and professional every time!
Ezekiel was awesome. His attention and service remarkable, really gentle, and did everything really fast. Would strongly recommend him
Jonathan Rivera was very polite, explained things very clearly and got the job done in only a few minutes. I really recommend the service.
Eliseo did a wonderful job….best service rep we’ve ever had from Summit.
He should be training other service rep’s to do what he does.
Jonathan Rivera is a very polite, engaging young man. He persisted until the problem was solved. I was very pleased with the service provided.
The service is horrible you can never get a hold of someone, the website never works properly. My payment has been late due to nobody answering my call or unable to log in. I have called many times, even set up auto payment multiple times …
Unreliable. 4 months ago I moved to a development that has a 10 year contact with Summit. In those 4 months the internet has been our for more than 12 hours 5 times. It’s very difficult to run a business with internet that may, or may …
Danny was awesome and super helpful. He was the friendliest professional we had come across during our experience with Summit.
John Lopez did a great install for me. He was very professional, personable and knowledgeable. Great company representation!
Terrible customer service! Confirmed my appointment last night. Waited all morning and received an email (can’t EVER get anyone on the phone OR live hat) that I’ll have to reschedule because they don’t have some piece of equipment they …
Eliseo from Summit Broadband came in today to resolve an issue with my network that will not allow my wife’s work computer to be used. He resolved the problem which a few techs couldn’t even understand. He really is the best. Thanks Eliseo.
Summit Broadband is the worst ISP I’ve ever had to deal with. I’ve spoken to 2 reps in 2 months who have confirmed there was a billing issue with my account, and both have told me they would submit an escalation to get it corrected. After 2 …
Maxin is a very friendly and polite man. He was able to attend to our problem with patience and Know-how. This is what I call a very good employee! Thank you!
Rey came to help get our internet working. He was very knowledgeable and efficient! He had us up and running in 30 minutes. He also made sure our cable was still working after the fix! Very professional.
How does this provider have good reviews? They don’t pick up when service goes out. I am currently on the phone with a wait time of 1 hour and 25 minutes and it hasn’t changed for the past 30 minutes. They have no email contact either. It …
Jonathon Lopez did my cable and internet install today and he was magnificent! Very knowledgeable about his skill and took the time to show me how to work my internet and cable. He was great!
I had a great experience with the tech. He was well versed in his field. He had to do some troubleshooting and was able to fix the problem. He is an asset to your company. Kudos to him.
Jonathan Lopez was a technician who happened to drive by and we asked a question and he went above and beyond to help and resolve the issue instead of asking us to call customer service. Great service, attitude and care. Thank you.
I have a great story to share about a Summit employee. We had issues with our t.v. and internet (both were not working). This morning, the individual who came to fix our system (his name is “Ezekiel”) was a really fantastic ambassador …
Two thumbs up for Jonathan Rivera. He was very pleasant, knowledgeable, was able to break down what was going on in layman terms, making it very easy for me to understand. Thank you for the great service, Jonathan!
This is a review for Jonathan Rivera. He was very understanding and flexible with the appointment time. Jonathan went out of his way to attend us around the end of his office hours and was very patient. Thank you!
My fiber box decided to unprovision itself after an upgrade, but luckily Ezekiel came to help get things fixed. He brought spare equipment in case we needed it, was fast to root cause the issue, quick to fix, and got me back online in …
Derrick is absolutely awesome! Very personable, humble, and hilarious. Did not rush through the process, instead he treated me as if I was the only person on his schedule for the day. The world needs more Derrick’s!
Derrick was very professional and courteous. He also was extremely knowledgeable and so patient with all my questions. He is such a great representative for Summit
Jonathan Rivera was excellent! Explained very well; answered our questions; very patient. Also appreciated wearing shoe protection. Definitely an asset to your Company.
Jonathan Lopez with Summit was amazing doing our install!! Not enough props for these guys!! Personable, friendly, quick service and would recommend him to anyone!! This guy deserves a raise!! Thank you soo much!!
Had a great experience with Derek setting up our cable and internet. He was courteous, professional and patient and made things so easy to understand. I’m glad to be a Summit client.
Johnathon Rivera was excellent. He arrived early which was nice. He advised me along the way what he was doing to correct my network issues. He resolved the problems in a very timely manner.
Derrick from Summit Cable/Internet services was in the area today, October 2nd, a Sunday checking on our services. He was kind, polite and very helpful. He was at the home for bout 2 and a half hours checking all the lines, modem and …
Good afternoon,
I just want to give review to one of your techs Reynaldo G, He has been such a …
Derrick, our service tech was on time, professional, knowledgeable and kind. Fixed our problem and addressed 2 other things that just weren’t right. He explained each step along the way. Very pleased with our service today.
Jonathan Rivera was our technician! He was extremely professional and courteous. He was very helpful and took his time to answer any questions we had and made sure we were satisfied with his work. .
We had service this morning for internet. The technician, Jonathan, gave advance notice prior to arrival. He came in and explained the work to be done in detail. The whole process was very thorough and efficient. We were very satisfied with the service and Jonathan has great customer service skills.
We just have our broadband service installed by technician Daniel today! The internet is running perfectly and fast! Daniel is exceptional! He came the day before to confirm our appointment personally and showed up early today with his …
Ezekiel took the time to fix and replace the parts that were needed. We have had a few techs out here with different opinions. He was able to help us start fresh with new equipment vs continuing to guess why it was not working. He also took the time to explain his logic and things to look for to not let it get to this point again.
The Summit Cable Technician Jonathan Rivera, came in and preformed the install with some help. Glad I have internet now. He was very helpful and made suggestions on how to set things up and what was needed. Did a great job and finished in a timely manner.
I cannot begin to express how dedicated and professional my service representative, Eliseo was. He was patient while explained my concerns, and he ensured they were all addressed. Needless to say he fixed all bugs, and even improved my connectivity. I am so glad we got him as our technician.
Jonathan was exactly what the doctor ordered. Patient, knowledgeable and skilled. Found power supply issue in no time. Thanks for expediting solution and getting us up and running in no time. Would request Jonathan next time I have a problem!!!
Jonathan Lopez was amazing, worked tirelessly to make sure our issue got corrected. Cannot thank him enough. 1 visit 1 issue fixed. Very happy with his work!
Danny is absolutely fantastic! He did a great job and everything is working so well. He was patient sharing all the new system and it is so nice knowing he is part of our Summit Broadband system and team for our Bella Trae Community!
Jonathan Rivera was good. He got our TV up and running. Great work Jonathan. He greeted us with a nice Good Morning. Every worker should be like him. Thanks again Jonathan
Eliseo communicated with us to let us know when he was coming, he was courteous and careful. But most of all he was quick and efficient, diagnosing our problem and resolving it. He went over and above giving us a solution to an unrelated …
I have been very satisfied with Summit Broadband for the several years that I have subscribed. The first real problem we have had was due to hurricane Ian. I was surprised to reach someone by phone within less than 5 minutes. She was able …
Jonathan Rivera was an excellent technician. He was very patient, kind and got the job done super fast. Also showed up earlier than scheduled time which cleared up my day to do other tasks!
My Summit internet was installed by Jonathan Rivera. He was extremely knowledgeable and thoroughly answered all of my questions. He took the time to troubleshoot my connection issues and got it all working perfectly for me without ever getting frustrated or rushing. He’s a fantastic technician and I’m very pleased with his work.
Jonathan Rivera was awesome! He was super personable and friendly, answered all my questions, and provided excellent customer service. I’ve never had such great customer service before with any cable technician.
We had the technician show up on Friday. He was prompt, on time and took the time to explain what he was doing and also stuck around to run some tests illustrating that the connection was not only working but how fast according to the speed …
Our service technician, Ezekiel was great. My first impression of Summit was not very positive( Extended hold times on phone, first representative did not do much to help). Ezekiel took the time to make sure we were up and running. His …
What can I say! Eliseo came and fixed the issue. He took his time and figured out what was going wrong. He then fixed the issue and helped me reset my network and password. He also checked my other Ethernet ports! Super awesome guy to have …