Sumner Regional Medical Center, is a progressive 167-bed acute care hospital in Gallatin, Tennessee. It is the flagship hospital of HighPoint Health System and offers a wide range of services including emergency, diagnostic, surgical including robotic-assisted, women’s, critical care, neurosurgery, cardiac care and inpatient and outpatient rehabilitative services. The hospital is accredited by The Joint Commission and features an Accredited Chest Pain Center, Primary Stroke Center, an accredited Cancer Center and is a designated Trauma Center. Please note that Hospital Outpatient Registration and Scheduling will close early on December 23, 2022, and be entirely closed on December 26, 2022 and January 2, 2023.
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
555 Hartsville Pike, Gallatin, TN 37066
Had to get a drug screen for pre-employment and it was a quick process and everyone was friendly.
My husband is in the critical Care unit .they have been great.
Don’t waist your time!!!! Go to Hendersonville This is the worst place ever. The Er is horrible I’ve been here since 5 pm and it’s 8 pm now. I fell and I’m 14 weeks pregnant I understand it will take a minute to Make sure the baby is okay …
We couldn’t have gotten better service and we love this hospital!!!
In August 2015 I was in hospital for 6 days my dentures were taken out with my tray. But their insurance doesn’t cover the loss of patients property having no dental insurance it’s April and I still have no dentures. I even tried to get the …
Horrible place to go if you need help don’t go here…..
Praise The Lord. Thank you Sumner Regional for your excellent service!!! Jehovah Rapha dwells here!!!
My husband rolled his tractor and was pinned underneath. He was taken to Sumner Station. These type accidents rarely have a happy ending but this one does. From the second we went into the E.R. to the time we were released from the 6th …
I just the Worst experience ever at Sumner Regional ER. The triage nurse was a nightmare. She never asked if I was continuing to take my current medications. I in turn told her she was the did rude rudest triage nurse I’d ever seen to which …
The Summer Regional Medical Center has meant to me great medical care and grand hospitality from all the staff that are connected to the hospital. B. Boone
My ex-husband is a Vietnam Veteran that unfortunately never mentally came back from Vietnam. He has been lost in the VA system for years.
My son called me to say he was in Sumner Regional Medical Center in CCU. …
My boyfriend/business partner was there for nearly a week. The doctor cleared him for discharge 2 days before he actually left. If the case manager had actually taken the time to listen and called his insurance company as we asked …
My daughter woke up feeling bad thought she had the flu went to the ER to get checked out got there at 2:30p set in the waiting room for an hour before they took her to the room to ask her why see need to see a doctor then she sat in …
Slowest emergency room i have ever been to. Over three hours in the waiting room to be seen.
Couldn’t even get through a phone conversation without hanging up on her. Polly!! Super rude..They do not listen
Want in for Covid and received the Monoclonal Antibody treatment. Great care and really quick service.
Arrived at the emergency room was told that even with my PTSD I could not have my caregiver with me.
Yet there was a guy waitining for his sister and a man accompanied by his wife. …
I can’t express my love and gratitude for the C-19 nurses that took such wonderful care of my soulmate. Bridget has been a lifeline, before and after my spouse’s passing. I thank you for your information and compassion. Peace, love …
We have been waiting for almost 2 hrs.
Just get a prescription .
They have no regard for patients and family members time . and their health issues even after being told of these condition
Considering my medical state of being uncomfortable they made me feel fairly comfortable.
I just had the absolute worst ER experience at the hands of Doogie Dr. Dennis. Went in with extreme lower leg pain, palpitations and shortness of breath. My leg is excruciating and I can not walk on it. With my history with blood clots …
I waited over an hour as THE ONLY PERSON in the ER at 2am for my son who had ear pain so severe he sat and cried the whole time and not a single person tried to help him and Jeanie is the RUDEST person I’ve ever met
I recently delivered my son at Sumner Regional, and I have nothing but great things to say. They took such great care of me, answered/explained everything happening, and they consistently had great attitudes. Even with COVID being such a …
I had to go in for a broken collarbone. Everybody was extremely nice to me. I did not have any bad experience whatsoever. There was no long wait time or anything. Since moving here in June, my two smallest children have both ended up …
My mom was on the 6 floor and now in CCU after the other floor just about killed her cause they wouldn’t listen to her. Now on the CCU floor some are good and some need to quit. When you as a nurse won’t listen to the patient, and you stop caring, then find a new job. You treat every patient as that’s your loved one.
Do not take any job in the L&D department EVER. The co workers w were absolutely amazing. But MANAGEMENT and HR DO NOT CARE ABOUT YOU IN THE SMALLEST WAY. They take full advantage of you then turn their back on you when you need anything from them. LIARS. TRUST ME.
obgyn Dr.Jessica Pugh is incompetent. I waited over 2 weeks for an appointment for my ovarian cyst problem to be told that nothing would be done today, it would take 6 weeks for imaging, and that they’re going to wait and see. I guess …
If I could give this review a zero star rating I would! After my bad experience with rude disrespectful and unprofessional nurses and techs on the 5th floor, I will never allow myself or a loved one ever go back to this hospital again, they …
My mother had 103 temp. she is 72 yrs. old, terrible cough, chest rattling. Dr. Lee in the walk in clinic said her lungs were clear, chest x-ray was good, she tested negative for the flu so she wanted to treat her for the flu. Less than 6 …
If I could give this hospital a 0 I would… The worst visit ever, went in on a Thursday do to fall that day with a tailbone injury they done XRAYS they said nothing came back on it but a sprain/contusion went to my doctor today and he got …
Dr. Ramsey and the E.R. staff handled my “kidney stone” situation very professionally! Provided relief and excellent after care instructions. I must include that the annoying part was the nurses station staff kept discussing loudly about …
I would rather die trying to go elsewhere than bring a loved one here again. The incompetency of the staff resulted in a chain of events which will forever emotionally and financially affect our family for the rest of our lives.
I have never had a bad experience here! The “worst” experience I had was a doctor who thought my incisions from taking my Mirena out were a little more worse than they were. But hey, after following up with my ob (like he said to) there …
This is hands-down, the worst medical center/facility I’ve ever experienced. Everyone (and I mean EVERYONE) is rude except for the actual nurse practitioner that I saw. From employees I encountered at check-in, to the woman who did my lab …
Top-notch hospital local to Gallatin! For those who think that this hospital is bad, you haven’t seen some of the others out there!
Worst ER ever. Nurse very condescending, people come to the ER for help and the nurse ridicules and smirks. I wont ever go back again.
I cannot say enough good things about SRMC. My husband had an orthopedic injury over the weekend, between the ER, Dr. Weaver, anesthesia and surgery team, and the 6th floor nursing staff, we couldn’t have asked for a better experience. Thank you so much! Highly recommended.
I have had 5 scheduled colonoscopies in the last 20 years, all performed by the same gastroenterologist, whose skills I value highly. He is now employed by Sumner Regional, and his fee for my procedure in October of 2020 was completely …
My husband is only 42 years old and had a heart attack on Good Friday. The entire staff from the ER to CCU were fantastic. I was weary at first because of the reviews I had read. I’m here to tell you that when it came time to choose which …
Hospital violated HIPPA. After receiving a bill for labor and delivery I called and requested an itemized bill. The person I spoke with informed me it had been printed and they would have it sent out. Never received it. Called again, same …
At the emergency room Sunday morning the staff was very prompt took care of me the best they could and I was on my way home. I highly recommend Sumner regional
ER staff on 5/28/20 was truly amazing and took such good care of my 10 year old. This was our first experience to SRMC as we are new to Gallatin and I couldn’t of been more pleased with the patience, care and attention they provided. Thank you again for all you do 💙 …
Fast emergency room, friendly nurses, doctors , staff in general. Great food, great in-patient rehab floor!
My mother in law, 87yo, fell. She was taken by EMS to the ER at Sumner. Her experience and ours was 5 stars in the ER, 4 stars on the 6th floor with one huge exception. The case manager (0 stars) took liberties to direct our discharge from …
Doctors & Staff were amazing in an emergency situation
Family of 6 so have multiple visits yearly, friendliest doctors and staff, great food, quick emergency room!
The ICU was excellent, the day nurses Bob and Penny were excellent nicer more compassionate could not have been found, As long as they were on duty I felt like angels were watching over me. Every need was taken care of and I probably …
Do not go to that hospital it is a joke. I would rather go to the vet. That’s hospital has the dumbest doctors I have ever seen
I got left in the waiting room with my foot bleeding from being ran over. I left and went to Hendersonville Hospital and hot treated immediately.
Everyone, from ER to CCU to inpatient Rehab, was caring, professional, and provided the human touch often lacking in medical care today. And, the best hospital food I have ever had (once they took me off cardiac diet and I could get some seasoning). Kudos to doctors, nursing staff, OT/PT, and kitchen staff
Top notch medical facility. Clean ,well kept. Good doctors and staff.Great bedside manner. Outstanding cafeteria
A wonderful facility and professional staff. I was surprised to discover how many different services they provide to the Gallatin community, including their health awareness outreach through classes and local events. I highly recommend their facility.
I had to have my gallbladder removed the or staff was rude and the surgeon lied to me he said i would feel better in a day or two its been almost. A week and im so sore and hurt i cant bendover dr reed sucks..they just dont care all they want is your money….im 54 i will die before i ever go back
If you have a heart condition and are diabetic RUN I ended up forcing them to discharge me… I was more scared for my life being there than I have ever been in a hospital before. I have had three heart attacks… This being the third… Make sure you have your affairs in order you might not walk out.
Please for the love of God DO NOT EVER COME HERE!! worst hospital I ever been into my entire life
The ER was awesome. I really liked Dr.Pinkston. The problem started when they took me to the room on the second floor. The night nurse Tommie said the night Dr will be here shortly…this was 10pm. Well at 4 am..no doctor had come…Shift …
I felt comfortable,well attended,and valued as a patient. I would recommend Sumner Regional for best care I’ve received.
I’ve been to Sumner 3 times. Admitted all 3 times. I couldn’t say enough wonderful things about the staff during my first 2 admissions (with the exception of one nurse during my 2nd). From triage, to er nurses and dr’s to floor nurses – all …
DO NOT GO HERE THE ER STAFF IS RUDE AND RACIST! Arrived at 11pm with chess pains , shortness of breath and flu like symptoms. I was never greeted or asked a single question by the receptionist. I filled out the form and gave it to her and …
Had a colonoscopy last Friday- not my favorite procedure but every staff member I encountered was so friendly and caring. I had an issue in the recovery room with a severe pain from Trigeminal Neuralgia when I woke up. I did not take my …
They were so great both times I went to the ER. I’m new to Gallatin and they made me feel very welcomed. ❤️
I have continued to work at Sumner Regional even through my wife training out of state for years at a time. I love the patients, I love my hardworking and kind colleagues, I love the town, and I trust the doctors I work with to care take …
Just wanted to leave a review from my experience here at this hospital sinnce saturday am…. all i can say is AMAZING. From the time i was rolled into the er in a wheel chair.. and forgive me for not remembering names i was kind of out of …
I came to this place first to watch my best friend die of pneumonia, the second time I came to see her 3rd granddaughter be born. A glorious portal of souls this place is!
After being misdiagnosed in 4 other hospitals, and living with the pain and discomfort for 8yrs. It was a relief to finally find a facility and staff that take the time to properly diagnose the patient. I truly an grateful to you all at Sumner. Now I can return to being myself again!!!!
went in for possible appendicitis & they had me wait 2+ hours for treatment, didn’t even get seen so I went to a different hospital.
The staff were courteous and worked as quickly as possible to meet my needs during my ER visit.
This is strictly for the ER, I went in with a severe headache that had made me lose sight for a few seconds and it also made me very nauseous. They got me back very quick, the registration staff was very nice. The nurse who brought me back …
Drove my son to the emergency room on 6/3/19 at 8 pm for abdominal discomfort,vomiting,etc.. staff was polite but there is a serious communication problem with this hospital,son was admitted to have a procedure done to examine his stomach …
Just had my second child there Wednesday September 7, 2016 via c-section and the staff was amazing towards me. Very friendly understanding nurses, especially during a break down with hormones life in general. The operating staff helped me …
I am proud to say that I both work and take my family to Sumner Regional Medical Center. I know first hand the high level of care that is provided right here in Gallatin.
Emergency Staff was thorough and timely in the treatment we received. Would definitely go back should the need arise.
DO NOT! I repeat DO NOT go to this hospital unless it is life, limp, or eyesight. My wife and I came here because she was having severe back and chest pain being 12 Weeks pregnant. They keep us at the hospital for 6 days just to tell us …
My fiancé had to go to the ER yesterday and was very well taken care of. Dr. Lanier was very helpful and answered all of our questions. The nurse (Victoria) I believe was her name was very helpful and did her job well.
I loved the ER; but my hospital stay was a disaster. The nurses were nice.
The room was not clean, the doctor was rude, blood on food table, one of my blankets fell on the floor and they were going to put it back on me, a hospital …
The staff at Sumner Regional were excellent. Although I stayed in ER the entire time, due to NO rooms available. Paige was pulled from regular floor and was such a sweetheart. Everyone was helpful and concerned.
Worst hospital around, ER charge nurse:manager complaining out loud about working 3 nurses short, also made comments about “backward Westmoreland people”. Very unprofessional. Wish my family would not have to go there. (Went by ambulance) …
Awesome with a very sick 3yr old. She smiled and hung in there because of the great attitude of everyone involved in her care from start to finish.
I will not ever go back here, the nurses in same day surgery where so rude, the folks that prepped me for my surgery and Anastasia department was so amazing to me, but When i came back to my room the the nurse came in and said my dr wanted …
They’ve always treated me great. Id rather go here over the local one near me. I only had two problems with them, a urologist was a quack. He said what I hav. Is too rare for him and left. The second is the food is gross and that’s it.
Absolutely loved the people that work there from start to finish, they got us in the er pretty quickly, dr was thorough . We stayed one night and his appendix were removed first thing in the morning. They had a place for my husband and I …
If I could give negative stars I would. I recently visited the emergency room I was sick and having some shortness of breath with over exertion. Well they say me in the covid waiting room. No big deal for the first hour I we by myself, then …
Everyone was nice and informative. They were quick to get us back and checked out but did not rush the exam. They took the time to answer all of our questions without making us feel like we were being a pain.
I delivered my son here earlier this year. The staff was amazing. They were very attentive and took great care of not only me and my son but my husband as well. The OB and the Pediatrician answered all my questions and came everyday. The …
They have always been very kind to me.
Experience with ER. Doctor very concerned and effective; ER Nurses attentive. Admitting and triage acted like they couldn’t care less.
Many thanks to Dr. King and the staff at Sumner Regional Medical Center. They literally saved my life this week. The level of care provided in their Critical Care section was amazing.
Sumner Station has by far been the best place I have ever went to for my illness. I for some reason always end up having to go in when night shift starts. The joys of asthma. I have to give a big shout out to the nurse that somehow always …
They were extremely slow and not attentive to a minor. Didn’t seem to care what he had going on. Continued to see people before him. Very unprofessional. Was the first ppl in with nobody in front of us and now 3 ppl have gone before us. I’m glad we aren’t dying.
I was scared when i got to the hospital in late April. But there were 3 nurses who went out of their way to make me feel welcome and comfortable. I spent the night of the 27th/28th and 29th being well taken care of. Their names were …
I presented to the ER about 11 p.m. and was seen immediately. There were tests and consultations. End result was my admission to the hospital.
This review is to acknowledge the excellent care I received and the great food. …
My daughter came by ambulance from school at 8am she was placed on watch with a sitter by her door. Labs were done when she first arrived and 6 hours after. The first set of labs were not discussed with me until almost noon. I never seen …
The worst emergency room experience. I have to wait 3 hours with a horrible abdominal pain and they don’t do anything. The service at the reception is bad and I never could see any doctor.
I always get the best care! I have had labs done, ultrasound and surgery twice and they are always so good! My husband and grandmother have both also been treated and their experiences were wonderful also!
We’ve been in the ER twice this year for stitches. Everyone we have worked with has been great and we are grateful for their help.
The operator was exceptionally rude and the hospital was supposed to send in the results of my test to my employer and keeps putting off a simple fax. Thanks to this place I will lose my place at the academy.
Went to get blood work. She was on her phone punching on it. Only seen 2 people at 10:30 am. Rude and asked me couldn’t I get it done atbmy doctors office. No. I have orders. Rude Rude Rude and I lefy and refuse to go there again. 3rd floor lab.
Have gone here twice now; once for son’s broken collarbone and once for myself. Super fast and super nice staff!
The front desk is very rude and doesn’t know Custumer service nor politeness. Other than that the nurses are great and the doctors.
Er Dr was rude, you wait fir 35 mins before you see anyone once you get back in Er. Never again I will go to Hendersonville Hospital, they know how to treat you.
Thank you so much to the labor and delivery team for bringing our beautiful healthy baby into this world. They took such good care of my wife and baby, we could not be happier. The level of care and attention completely surpassed my expectations.
Great experiences. I had to go to thier E.R. after being impaled in my under arm. Very good experience. I was rushed back almost immediately and had great care. I’ve also had a family member who has had two strokes and both times, had really good care.
Went in for a ultrasound procedure. Staff totally un prepared. Appointment @ 8 am didnt get in until after 930. Go to station camp
After my wonderful ob gyn doctor next door said I needed to be admitted immediately to Sumner for emergency surgery I was in tears. Getting checked in and to my room especially considering I was an “add on” was pretty quick. The entire …
Always have been Great to me. Before I had health insurance and after. Great nurses, front counter people, and doctors .
Do not come here unless you want to die! The doctor will mess up on a procedure he has done 1000 times.
Came in with my son at 3am and they wouldn’t let me back there with him. They refused to give me a doctors note because they wouldn’t let me back there. Childish. Worst hospital I’ve ever been to
Dr. Frank is amazing! They take the time to really help with whatever it is your dealing with. State of the art up on their medical practices.
They stopped doing drug tests ever since COVID. That doesn’t help anyone.
we got there, there were also a lot more wrecks that day. the staff was either short or they just didn’t care. we waited 2 hours for an ice pack. total of 7 hours waiting for one ct result. i think i couldve gottten better service from hendersonville hospital.
My husband came here because he was having shortness of breath and chest pains. He sat there for four hours and never was seen by a doctor. A lady came in with dilated pupils from her doctor’s office, which made zero sense, she was seen …
Wonderful staff. Everyone is helpful and friendly here. The new Cooks are great too. It’s like eating at a fancy restaurant now.
The most horrible place! My grandmother fell at home and was taken there via ambulance. A hour past before we saw a nurse or doctor they took her back for a ct scan and 2 hours later still no doctor nurse or even a tech. This place is no longer standing up to their policies and is a disgrace to the community
Note to anyone unfortunately ending up here: make sure whoever the patient is gets proper care SOMEWHERE ELSE and read the other 1 star reviews!
A family member of mine went in by ambulance from a different, smaller county to …
Very prompt and friendly,. I wouldn’t used to recommend some regional but they should have got their act together and made it a place I will go back to if I am in need. I give them a 10 for service and hospitality. Thank you Sumner regional!
Very competent, caring, and thorough. From the desk worker , the nurse, and the doctor all were very accommodating and helpful. I recommend Sumner Regional to anyone who needs health assistance.
Sumner Medical Regional Center emergency room took great care of me. Took me back quickly & triage was quick. Made me comfortable as possible & explained everything they were going to do & why. …
We are from Portland Oregon and this was the best ER experience we have had. 20 minute wait only because patient with chest pain walked in therefore they went before us which is understandable. Quick treatment including X-ray and diagnosis and referral. Done within an hour. We saw Dr. Parnell.
When I arrived with chest pains the entire emergency room team was Super caring, responsive and professional and kept me well-informed on all they were doing. Can’t say enough about Dr. Eryn Calder. Simply the best!
I went to Sumner Regional Medical and coming from New York State where you wait hours .I would have to say this was a very good experience. I didn’t wait very long to be seen and everyone was very nice. The mefical staff was very …
Overall a good hospital,where I was between floor’s of two loved ones.One ,leg removed,,And the second one died the same day..odd,,Our Nurses,were pleasant enough. Floor Drs.NOT SO MUCH . …
My step dad is there now. After years of issues and going to other hospitals, we ended up here. The nurses and doctors are all very friendly and caring. They treat him with dignity . This hospital is also the only one to actually figure out what is wrong. So, he’s getting the care he needs. Definitely recommend.
Had to go due to Fibro flare. They were very nice and everything was smooth. (I was extremely sick) The doc was very young but incredibly smart. Thanks!
The doctor and a nurse were great but I had other issues. I was very sick with a stomach virus. Upon entering I was about to pass out. I was never offered any help getting back to room. I don’t think they had any idea just how sick I was. …
I got here today around 2:00 with what I thought was a hernia so about 45 minutes in the waiting room they took me back then did a cat scan then a someone rubbed a baby finder on me and gave me a drop of morphine and nothing until about 7 a …
This hospital is ridiculous! They don’t care about there patients. My birth mom came via ambulance due to a strock they took the IV the ambulance put in and put here in the waiting room! SHE HAD A STROCK! I would give it 0 stars if I could
2 hr wait at the ER and counting is ridiculous, yes understand emergency happen but my health is important too! Sitting in pain is not
Funny and when asked on wait time they don’t know …. Really !!!!!!’
Unless you are in critical condition do not go here! They will turn any balance you owe over to COLLECTIONS no matter what the amount. I have been paying on my SMALL balance monthly. Their website accepted all payments. Today I receive a collections letter for a balance under $200.00. Horrible patient customer care.
I recently visited the ER at Sumner Station and the level of care I received far exceeded my expectations. Every provider I encountered was professional, knowledgeable and personable. They seemed to genuinely care about my situation and did …
I had a painful mass and Dr was very informative and kind. I would recommend this facility. Clean and respectful. Also all the people there were kind and actually cared about my situation. Great staff.
They found undiagnosed UTI, that Tristar in Portland did not find even when they tested my urine at Tristar.
Sumner Regional is a great facility. They provide great care to all their patients
It was OK but but they need a new strategy to get people in there and not having someone to wait 4 hours even a toddler a baby or an adult in my case I had a toddler and I was in there for 4 hours Other than that everybody was friendly and nice and helpful
The staff was very attentive and responsive to me when I arrived. The wait to go back to a room was less than 15 minutes. Good experience.
Great care close to Gallatin
The emergency room is the worst emergency room ever. I was told he was going to be admitted and he would have a room in about an hour, FINALLY 6 hours later he finally got to a room and I had to fuss to make that happen so I AM NOT EMPRESSED AT ALL.
ER visit. Was promptly seen with no waiting. Absolutely nothing negative to say. Both Dr. and nurses were great!!
The staff at Sumner Regional was friendly. I went to ther ER and the treatment was great. Everyone explained everything to me and they were patient with me. Dr. Geoffrey Lifferth provided awesome care with a great concern for me and his since of humor helped a lot.
I was scheduled for an ultrasound at 10:30 I arrived 20 minutes early, in case there was paperwork, the lady at the registration desk said my appointment was canceled, how can that be because I had just left my primary doctor office and …
I have been to the ER as well as gotten surgery in this hospital a handful of times. Each experience was great, with friendly and knowledgeable staff. 10/10 would recommend.
I received a phone call from the billing office and when I returned the call I spoke to Janet she must have been having a bad day she was very rude and disrespectful. She kept calling me a liar.
Went into the ER with a kidney stone, left without one! 10/10 would pick this hospital again! Doctors were quick to find treatment, nurses worked quickly to keep me comfortable.
ER visit for stitches. Only took 1 hour. Happened to be a slow night but, they were very efficient, and I was very impressed with the quality of care received.
I was very satisfied with my overall experience here , everyone seemed to want to make me as comfortable as possible, I feel the dr really went the extra mile to try to find out what was going on, and I don’t think you could ask for more than that , so thank,s to everyone on night shift that helped me out . ❤❤
I received outstanding care when I had to go into the Emergency Room a few Saturday’s ago. I was admitted in a timely fashion, the Staff and Doctors were excellent, explained and diagnosed my issue quickly and provided comfort and relief. I …
They were so hateful and mean to people the Receptionist she was really hateful to people telling them they can’t sit in there they had to go to the car pointing her finger and motioning the man to come to her the nurse was hateful to I have never had a experience like that there it’s always been a good experience.
ER staff are lazy and rude I hate the way they treat my wife their
I had a great experience at Sumner Regional Medical Center yesterday. Everyone was very kind & helpful. And I truly appreciated being treated like a person instead of a number.
I have come to this site a few times now and I always receive absolutely stellar help. The doctors take the time to explain things and answer questions and the nurses do the same! Everyone has always been kind and compassionate which is so …
The staff were great in helping with my daughter that was in a car accident ty
Yesterday I visit the Er because I was feeling very bad I thought I was having covid and I was seen quick Dr Wilson not sure if was his name but he was very efficient and professional and caring and quick order some test the nurse Christy …
They werent very concerned. Seemed to just give me something to shut me up. I ended up going somewhere else. They treated as if i was an addict or something. Turns out i have kidney stones and type A flu. Would never recommend this hospital to myself or anyone i know. Absolute sad excuse for a hospital.
Yes I just showed up at the ER and the receptionist at the fron is EXTREMELY RUDD.They treat us like we are cattle instead of patients who are sick. Someone needs to talk to her. When I spoke with the triage nurse she was very nice. I told …
Excellent medical care. Staff responded quickly and thoroughly to address my distress. Everyone I encountered was professional, caring and compassionate. We are very blessed to have this facility and team of healthcare providers in our community.
My husband was admitted after a 8hour emergency room wait,and I always go with him and stay cause he doesn’t understand what all they ssay,say, noooooo I couldn’t, even though my daughter was here the week before and her son got to stay …
Extremely quick service, didn’t even have to sit down and wait. Immediately taken back, a team came in to assess things and everything from tests and treatment was provided in a timely manner. Always taken care of well at this facility. Thank you to the staff!
I recently required the services of the ER and was very pleased with their care. The entire staff was efficient and friendly. This is not the first time I’ve been to Sumner Regional and I’m very happy that they are here to serve the community.
The staff at the ER were very attentive and friendly. They kept me updated and demonstrated competent work skills through out my assessment and treatment.
My husband brought me in Sunday morning with pain going into groin. I was seen within 10 minutes by Dr Walther she ordered a ultrasound asap and discovered an embolism and DVT. Gave me specific advice and medication until I saw primary. Was treated with excellent care. I thank them for saving my life.
Billed over $2k for drawing blood and sending to a lab who then charged $300. Predatory medical billing at its finest. Never again will I visit this place. And now they want to send me to collections stating the charges are legitimate
I saw Dr. Lei in the ER in Gallatin after crashing my Segway and fracturing my ribs. I was treated promptly and professionally by everyone in the ER. Also the entire staff was very friendly and caring. Dr Lei was very thorough and answered …
Good service, nurse shortage, very crowded so was pretty slow.
Must be a record, but from the time I first walked in on Friday morning till I left, maybe an hour to an hour and a half tops, 10 minute wait on prescription. Apparently I got a cut on my eye. 4 days with a patch. Then 3 days wearing …
Visited Emergency Room and was in and out in less than an hour! Plus, you couldn’t ask for a better staff. They were friendly, compassionate, and knowledgeable. Would highly recommend this facility!
I had the most amazing labor and delivery experience at this hospital! My Doctor (Dr.Johnson) and nurses Mckayla and Lisa were truly the best and I could not have done it without them!!
There is no hospital visit that is fun but I will say I was impressed with my care at Sumner Regional Medical Center. The staff was all friendly and attentive, the facility was very clean and organized, I was taken back quickly and given a …
Stop pushing pain meds, anxiety meds, and calling people a hypochondriac when they have legitimate DOCUMENTED Heart issues. I called administration and was supposed to be receiving a phone call but no one called me regarding the care I received while I was admitted. News 4 is the next step.
Was treated with courtesy in a very timely manner. Was diagnosed & friendly doctor explained my possible situation. Was only at ER about 2-1/2 hours and they were BUSY! THANKS SRMC! Job well done!
My daughter went to the ER for severe pain as her Dr had suggested. She was put in a room with no blankets, no pillows, no call button, (she asked for a blanket and was never given one). They told her they were going to start fluids, and …
Our mother was brought in tonight by ambulance and we ask 4-5 how she was or if we could see her and the two at the desk were very unprofessional and lied 4 times about us seeing her and at 10:26 we know no more than we did when they …
Jo the nurse on night shift was the most caring woman as far as caring for a patient as far as intake that is y there was no 5th star so thank you Jo and the doctor.
Left my 2 year old in the waiting room bleeding. Couldn’t even have the decency to do a temporary patch until they could “get us a room”. We left after almost 2 hours. If you have time I’m sure this is a great hospital. Just don’t use the Emergency room for an Emergency. Just call 911
Worst ER I have ever stepped foot in anywhere in this country. Reminds me of socialist countries with extremely long wait times
This hospital is a great hospital meeting our needs every time we go. This last visit the ER the doctor clearly explained the injury & how to care for a broken arm. Was sympathetic to my child’s pain & were quick to care for her & made sure we understood befor we left
Was at ER yesterday and had to wait 5 hours, asked front desk that had been there since 4:30, all she said was I don’t know when your name will called. That ER needs to addressed, other people were leaving, they didn’t even care. I left and …
Waited four hours before my wife and father-in-law left Sunday afternoon without help. The patient’s were in agony and nothing was being done. Do yourself a favor and drive to Hendersonville!
Rude employees! This hospital is a joke! Our initial reaction to the hospital er staff was exemplary but to get results back from covid tests, having us come get paperwork for the school to prove my daughter is not able to come back is just …
I was treated so good. The Er Nurse Lisa and the doctor were very thorough in checking to see what was wrong and then letting me know and what to do when I got home. I actually think the best doctors are the ER doctors. Wish any of the three i have seen since November and now was my primary.
I was taken back very soon .Everyone was so kind and treated me so well. The Nurse’s were very helpful and attentive to my needs. Dr. Mahoney was so sensitive and caring! I am so greatful to have gotten her , and Thank her very much! Truly …
Had an amazing experience across the board. From registration to triage then nursing and the Dr. the doctor genuinely showed compassion and amazing bed side manor! Not having insurance I wasn’t treated bad. Didn’t like the results of my situation but that’s not their fault. Thank you!
This is the worst hospital Ive ever dealt with! They are very slow with seeing patients I mean if someone was having a heart attack- well good luck! Also when I gave birth to my son they treated me horrible on top of giving the epidural …
Had shoulder surgery a few years ago and, after being admitted, I placed in a hallway to await my procedure. I thought that was odd since every other time I was cut on, I was in a pre-op waiting area that usually consisted of several beds …
My Doctor referred me there to get an Antibiotic Fusion for my Covid. They were so organized and efficient that I felt safe in their
hands. Everyone was caring and attentive even though very busy! Recommend Highly!
Well my blood pressure was 248 over 138 Doctor asked when he came in the room if I was practicing my story? I said what is that supposed to mean? He said are you practicing your story! Made me mad like I was a druggy! I’m not and never have …
Normally I get quick and accurate care. This time I got there around 8:00 and didn’t go back until about 10:15. I didn’t get X-rays till about 10:30. I got no pain relief till about midnight and had to call through the outside number twice. …
(This is the Worst Hospital in the World)
I took my Son to the ER Today Monday August 30’th 2021. He’s only 5 years old he …
The ER seen my son quickly for chest pain. They did tests to rule out heart and lungs. Gave him meds and made sure he was better before we left. Very caring staff.
They have received 1 from me and don’t deserve it! With my grandbaby still in the care there I can 100% say the care or the lack of is very disappointing! Delivery was OK but since then absolutely terrible, with my grandson still having …
I will never take my kids here again. Just took my daughter in and they triaged her, she had a 104 fever. They didn’t give her anything for it or nothing. Sat there for over two hours and her Step daddy was kicked out for nicely asking when …
This was the absolute worst hospital I have ever been to in my life. They treated me awful as a patient there. I was treated more like an inmate in jail at this pitiful hospital then an actual patient everyone of those nurses and doctors on …
Apparently they don’t take children head injuries seriously! Took my 2 year old to the ER tonight and nobody even took a look at him to see his injury, nothing. No triage done at all. Certainly don’t recommend. The lady working there didn’t …
I was brought back in a timely manner. Upon being put in the room noticed a camera in the corner never been in a ER room and seen this. The girl came and put my IV in I don’t know how she had it in but I have never had a IV hurt like it did …
Worst experience I’ve ever at hospital. I was left in a room for hours without anyone checking on me. The nurse station played loud music, and wouldn’t give me water as I was there for dehydration. I was experiencing dizziness & still …
Wife took our four year old in because he had a fever and a stiff neck, we feared it might be meningitis. She checked in at 5:45 and didn’t get a room until 7:30. When the doctor examined our kid he didn’t want to test for meningitis bc …
Do not see Mathew King I refuse to call him a doctor he killed my dad. My dad was in the ICU after having a sucsseful lung cancer surgery and he was complaining about pain in his calf. Mathew King was the doctor in charge the days my dad …
Went to ER and the lady who worked the front this early afternoon around 12-1 has a major attitude problem. She was very hateful,rude, and seemed to hate her job. Someone needs to help this poor lady learn how to smile or something. I’m …
Went to the ER here on March 9th in extreme pain and bleeding. I checked in , they took my temperature and after sitting in the waiting room for 1.5 hours I left and went to TriStar Hendersonville and was treated there within 5 minutes. I …
I was very frustrated with the ER’s refusal to give me a shot or IV while I was in indescribable pain. After I finally got an MRI I was given an IV for pain. Once I was transferred to the 6th floor where I stayed 3 days until receiving a …
I honestly couldn’t say one bad thing about my Emergency Room visit. All of the nurses and the radiology department were great. Dr. Susan Geiger was absolutely AMAZING. I’ve never had another doctor make me feel as comfortable as she did.
My wife had surgery to have a kidney removed and had complications. We arrived at Sumner Regional at 1:30am. Upon check in because she had a fever and headache from an infection that had set in the hospital tried to check her in with Covid …
I want to say how happy I was with the treatment I receive at Sumner Regional Medical Center, Gallatin, TN.
I had surgery and Dr. Trussel is a great doctor at Gallatin Womens Center, the …
All staff that took care of me were very good. I had several test. They explained everything to me about the results of the test. I did ask other questions. Their responses were explained in a way I could understand. It was a very busy …
Your calls are never returned promptly. The doctors never call with test results so you can ask questions, the patient portal is a joke. If you need help with the portal, they say the will send what you need to get in but they never email you back. Oh how I long for the old Sumner regional, when they actually cared.
Came in with chest pains at 10:30am and I’m still sitting in ER waiting room. They did a x-ray and sent me back to the waiting room. Haven’t seen a doctor but I’m waiting to be discharge 🤬🤬🤬🤬🤬. …
Filthy. Bathrooms like a 1970’s truck stop. Mom sitting here in ER with a catheter bag full of blood told to wait while people coming in after us with no apparent injuries or any sign of pain are taken back right away. No one wearing …
Sat in the waiting room for 3 hrs in pain and still sitting here…unacceptable!!!
Update: Got here at 7:45 didn’t leave until damn near 2 and still didn’t get in a room wth…
I had to take my wife to the emergency room here it is never a good thing to be injured or sick but we didn’t have to wait more than ten minutes to be admitted. The staff and doctors were with her quickly and immediately started treating …
My husband was in same day surgery on May 13th, 2022. The nurses all treated my husband great & were also really nice to me as well. It was my husband’s very first surgery ever and he was nervous. Thanks to the nurses & doctors at Sumner Regional!
Nurses in ER are smart and rude. We have been sitting in the ER for 3 hours no one has let us know what’s going on. I will not be back worst hospital ever
My primary care physician’s office sent me to the ER to determine if I was in the throes of a heart attack. I was given a couple of tests, they drew blood, fitted me with an IV, then put me in a room for almost three hours. No one came in …
I recently had to visit the ER for a blood transfusion. All of the staff I encountered during my visit were kind and courteous. The wait time is the only reason that I scored it at a 4 star instead of a 5. I arrived at 2 pm. Considering the …
I had an episode where I had full body muscle spasms and speech issues and I was brought there by ambulance. I haven’t been to the ER in 7 years and I will NEVER go to Sumner Hospital again based on what we experienced. They pretty much …
Waiting room is terrible. Staff are rude and very uncommunicative. Had my mother sitting for 2 hours+ to be told they are busy. If you are this full and busy have another emergency room assist you.
Horrible Emergency room experience. After arriving we waited over an hour and half to even be checked in by the nurse station- after she checked my Sons temperature and heart rate, weight- made us go back to the waiting room another 30 …
One nurse here was horrific. Her name is Cat. Awful attitude and even told us our mom was not likely to make it. She is not a doctor and even the doctor himself said not to listen to her. How HORRIBLE of a person to speak so cruel infront …
This hospital has to be staffed by the rudest and most unprofessional employees I’ve ever encountered. DO NOT GO HERE UNLESS IT IS YOUR ONLY OPTION OTHER THAN DYING!!!!!!!!! …
Terrible place. DO NOT GO TO THIS EMERGENCY ROOM! You will die. Went in there today at 3:23 p.m. Very infected finger that is now turning black and purple. I was one of only 2 people in there. More people started to arrive (like usual). Long story short, 4 people were seen before me and I was there until 7:41 p.m. UNSEEN! Ridiculous.
I’ve always defended this hospital and thought of it as an acceptable facility…not anymore! Not only could they not diagnose lung cancer, that Hendersonville hospital had no issue diagnosing, they also won’t allow they patient to have any …
THANK YOU to everyone who was apart of my grandmothers care during her 7 day stay in the CCU. From the ER staff, Dr. King & Dr. Newton, CCU nurses and staff, Dr. Ulm and his surgical team, PT/OT, pharmacy, lab, dietary, and housekeeping. She received such wonderful care.
I had my first surgery ever there a few weeks ago. Everyone was so nice and accommodating. They really calmed my fears of being put to sleep. The surgery team kept checking in with me, asking if I was ok. After I was released I received a …
This place is the biggest joke. I arrived at the facility a little after 7pm with excruciating chest pain and back pain. Couldn’t breathe, nauseas. Possible heart attack. They called me in triage and did an EKG. i then sat in the waiting …
They are always so amazing & treat me so well. Can’t say enough good things about the staff and the care I receive! Thank you Gallatin ER!
After coming into the ER with the worst pain I have ever felt, I was diagnosed with kidney failure and severe pancreatitis. I was admitted to the hospital for 14 days. My body was shutting down. I am so thankful to Sumner Regional for …
They have very few nurses that are good. Their ER is absolutely horrible. The family was called for my uncle so we took my 72yo mother to see him. She has COPD and can’t breath without a mask let alone with a mask. She was panting from …
I can highly recommend Sumner Regional’s pulmonary rehab program. Every one of the nurses are super nice and make each visit a pleasure.
Went to Sumner Regional Medical Center 2Be treated for chest painsWas given BenadrylSo I can do a contrastCT scanWas left in the waiting room for over 3 hoursThe nurses broke Hippa many many timesI so understand they were extremely busyThe …
The surgery went well the nurse was great before surgery after and when I was in the room!! The doctor was amazing came in early the next morning to see me!
The staff worked well together assuring me of all the surgery steps and working one after the other to move everything along promptly. I was in and out in good time with no pain
Dr Holt and our night nurse who I can not remember the name of ( tall brunette curly hair) were AMAZING!!! We also LOVED nurse Heidi and the anesthesiologist! I had an emergency c section on 11/26 and our girl was here at 2:09 am! The whole …
This is the worse hospital in the world. I sat up there for six hours. They will let a patient die. They are so rude and disrespectful Doctors and nurses. People don’t remember what you say they remember how you made them feel.
Other than Macon County General in Lafayette Tennessee, Sumner County Medical Center has to one of the WORSE care center that I have ever been in. All the doctors and nurses EXCEPT for MAYBE a hand are as lazy as they come. The will allow there patience to lay in their own BM for hrs before checking on them.
Worst experience of my life. Truly. Was admitted through emergency room and could not have been treated worse. DO NOT GO TO THIS HOSPITAL. My family will transport ourselves to Hendersonville Tri Star. Period. I told my husband I’d rather …
My Mom is there now. The demands these folks have are constant and yet so is the compassion. It takes special people to do this very demanding profesion. Dr Zimmerman ia attentive and has excellent communication skills. A special… special shout out to her RN, Heather , that has been such a dear!
Waited almost 6 hours in the waiting room, never made it to the back nor did the lady that was bleeding everywhere, when she and her family left they just mopped up the blood and said here’s a seat to people coming in. When I arrived there …
Beware of Kat in the ICU, how she is a nurse is beyond me. She will walk into the hospital room saying aloud she wishes she was at home instead. If you want your family to feel cared for, go to any other hospital but this one. Kat …
I went late at night here with a UTI and waited about 3 hours along with about 10 other people before I decided to leave with back pain. I wasn’t seen by a doctor or anything then I get a bill in the mail owing money. I tried to dispute it but they would not do it. I will not be going here again.
My 90 year old mother went to the ER for uncontrolled bleeding. She was given a blood test, an IV , an ID band for transfusion that had someone else’s name on it, and left alone in the room for overnight. Was never asked if she was still …
The worst ER wait times I’ve ever experienced. In the span of two months, my wife and I have sat in the ER waiting room for 10 hours or more both times. Each time we were there for car accident injuries. What does it take to get attention here? Do you literally have to be at death’s door?
The Dr. was wonderful, professional, knowledgeable and kind. The nurse were terrible , uncaring, rude, arrogant, with terrible attitudes. I had three broken ribs with the flu. My blood pressure was 198/89 when I was checked into the er. I …
Nurses did a great job. My husband was in isolation, and was getting his meals put outside the door. But everything else was good, he was well taken care of.
Top notch care. Literally every single person that entered my room had the best bedside manner I have ever experienced. I was experiencing a severe PTSD episode from my time in the service and the anxiety was too much to bear. They care.
One star because I couldn’t leave no stars. Was brought in by ambulance er staff was horrible. After being there a couple hours I asked to go to the bathroom due to breathing issues I said I couldn’t walk to it the nurse pointed out the …
As an individual in healthcare leadership, I’m honestly so disappointed in the staff and presentation of this ED. …
On 8/31/2022 around 8:30pm I came into the ER department of this hospital to donate some new stuffed animals (that had previously been requested on Facebook by one of the workers) for sick children who came through the emergency room …
My mom stayed in the ER from 10 pm Friday when she arrived until 9 pm Saturday night on that hard ambulance cot until she finally got a room.
The very young and inexperienced male nurse did an awful job with getting an IV …
I could have my arm hanging on by a thread and would still drive the extra 20 or 30 minutes to ANY OTHER HOSPITAL! I came to Sumner Sunday morning at 8:50am because I could not breathe AT ALL. I have terrible asthma and have been through …
We were absolutely thrilled with the service. The nurses and Doctor took excellent care to protect a broken bone. They acted like the patient was a friend rather than a job to get done.
Went to Sumner Regional for an Infusion for the COVID.
Nurses and doctor were very professional and polite. So glad we went there, Infusion is a miracle drug, only had COVID symptoms for 3 days, I am 60 with …
My experience was with night shift emergency room. They Lacked empathy and bed side manor. We were treated poorly! I hope, I never ever have to go here again! I will be driving further to a more sofisticated hospital where the Doctors and …
I went to the ER in excruciating pain with a kidney stone. I was the only patient in the waiting room when I arrived. I waited 7 hours and was never seen. There were people in the waiting room crying in pain and one person felt like they …
These nurses are the Greatest.
The personal one on one care is fantastic.
I was part of the Pulmonary Rehab. for 32 visits. …
Worst hospital I have ever been too. Go somewhere else. We were sent here with our newborn at 1 AM, since it was the closest ER to home that could help newborns at that time of day. At least we thought they could. The staff straight up …