We focus on the patient experience first and foremost. Speed, accuracy, cost-effective personal service with compliance standards and practices in performing MRI and Digital imaging. We also strongly encourage our customers to read ahead on patient information regarding insurance and how to prepare for your visit. Personalized patient care is what sets Sunnyvale Imaging Center apart. When you visit our Sunnyvale, South Bay Imaging office, you can expect to receive impeccable care. Expert physician specialists and caring clinical staff provide you with an exceptional imaging experience.
| Thursday | 8AM to 6PM |
| Friday | 7:30AM to 6:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 6PM |
| Tuesday | 8AM to 6PM |
| Wednesday | 8AM to 6PM |
568 S Mathilda Ave, Sunnyvale, CA 94086
(Translated by Google) The treatment is friendly and respectful. Absolutely a great experience. I feel lucky that my doctor sent me here. …
Unprofessional to perform the procedure
Staff is great.
Fast and Proper service. Reasonable price.
This is the best image scanning place you can find in silicon valley. Do not think you can find somewhere else to be efficient as here.
Everything went well and on time…no issues.
Quick and excellent services
The experience is very good. I strongly recommend this place.
Aloha,
Professional, clean, and courteous!
In health,
Coach Michael
Receptionist are not friendly and not very helpful
Very good service
Most professional, efficient, and customer centric place!
The staff is friendly, the facilities are clean and accessible.
Super profession technicians, super rude front desk folks. Would avoid this facility in future.
Fast and efficient great customer service
Extremely professional right from the time of appointment to the results. Very hygienic and friendly doctors. Would definitely recommend this place.
They don’t provide you the lab report in E-mail or patient portal. They provide you the CD.
Very nice office, friendly and comfortable with the staff and environment. Offers water and coffee in lobby, oh and the candy too.
The best customer service ever! The best staff omg!
The reception staff is really rude and not at all helpful.I called to book appointment over which receptionist said its a walkin but when we went for the x ray, the receptionist said we dont take walkin, we had to return back and visit again the next day.Really poor reception staff.
Very professional and kind staff.
All the staff was kind and very professional.
Everyone there is so friendly and they make for feel so comfortable. The place is clean also
Friendly, clear, and excellent radiologist!
Everyone was helpful although I had a hard time and the MRI to keep my body and hands straight for 45 minutes but I finally did it
The wait time has not been long for either of my visits and the staff have been very friendly.
Went here for an MRI. They were on time, efficient, well-organized, and friendly – a great experience
i had an MRI performed at sunnyvale imaging i missed placed my bill tried to make a payment plan only after two months and asked if i could make payments the gal put me on hold three times and came back saying that i had to pay the total …
I time appointment, staff efficient and pleasant to communicate with.
One of the worst service experiences I have had in a while. Wait in main waiting room, then wait in another room, then moved to wait in another room. For literally 2 mins of X-ray photos, it took over 45 mins. And team there is not friendly …
My 3rd time here and it has always been a breeze and the MRIs would lead me to getting thoroughly treated.
Only 4 stars because I need to buy or find someone with a cd rom. Glad I have my own information to carry but would be nice if they offered a bring your own usb or something.
I’ve had 2 MRI’s here, and it was a great experience both times! No regrets, they were fast, the MRI Report was super detailed, and they worked with my insurance.
Come here if you need xrays. The receptionist Myra was great. Very helpful. The tech Carlos was also very helpful and made the process super easy.
My wife was referred here for an MRI. When they failed to call her to make the appointment after 2 days, we called them. They claimed “the insurance company still hasn’t responded with the pre-approval… it takes 48 to 72 hrs.” …
I like come into this office because they’re very professional. But they’re also extremely friendly and it’s very comfortable. All the stuff there know what they’re doing and they are happy to help you
Great walk-in experience. Less that a 5 minute wait and the technician set up the x-ray very quickly and finished in about 10 minutes.
Excellent service exceptional staff great experience
Great and fast service. Getting an appointment process was very easy. All the staff were very nice and helpful.
5 star experience. Thank you
I wanted to give a big shout out to the staff at Sunnyvale Imaging Center. You all were so awesome and professional! To Robert, the front desk young ladies and MRI technician, Thank you for such a Stellar and full circle service and …
Made us wait an unreasonably long amount of time for “the CD” with my wife’s x-rays that they insisted we needed before we could leave. This was after they had us wait 40 minutes for an x-ray, with a 7 month old in tow. The wait for the CD …
Staff is Okay. But the worst thing is they are sending the bill after 1 year. Previous insurance already expired now we can not talk to them why the insurance will not covered. Even the bill will not have the information like how much …
Took 9 months to get billed. Appointment on 11/22/17 billed on 08/25/18 with a billing due date in just over a week 09/04/18. The bill says FINAL NOTICE even though this is the first letter I ever got from them. Only go here if you enjoy surprises.
Amazing staff and facility! They are very kind and clear about procedures, and the MRI only takes about 30min, which is way faster than other MRIs I’ve had! Maybe technology is getting faster, but I love the staff, and everything is very clean and professional. Highly recommend.
After testing negative for covid and continued symptoms my doc requested a chest x-ray at Sunnyvale imaging. They called me to set the appointment but I showed up and they said they do not do chest x-ray due to covid. I presented my …
I have paid for a few MRIs from Sunnyvale Imaging Center. Every time there has been a huge confusion with sending over my MRI results to my primary doctor. The last MRI was the worst, the young girl at the front could care less about doing …
A girl at the Front desk lied to me and never sent the report when she said she would. Then She told me they weren’t legally allowed to mail it. Called two weeks later and a man, really nice and respectful, emailed it to me immediately. …
Great place, friendly staff that is there for any questions. Thank you.
Completely unprofessional. I’m a CCMA and privately care for my client who was at a doctors appointment. The doctors MA faxed over to Sunnyvale Imaging Center a request for an MRI in front of me. When I called Sunnyvale Imaging Center they …
I went here as directed by my physician with an imagining order to get an x ray to see if my ankle was broken or not. It was a Tuesday and they said they couldn’t do it until the next day because “the tech wasn’t in”. Why are you even open …
Service and x-rays was quick and easy. However, their billing and handling of insurance claims is abysmal. It is the most unprofessional and incompetent I’ve ever dealt with. 6 months and they still have yet to process my bill, even after calling multiple times.
Did X-ray here and called next day again as the reports were not sent to the Doctor. The representative was very rude and she was not even ready to tell the status on reports. I was only expecting Yes or No answer about whether reports are …
I went to this center on referral from my doctor . I was able to schedule around my work hours which was nice . I got an early morning appointment , was handled very quickly and efficiently. I was able to get in within a day , which I …
This is our second time visiting the center and the second time my grandmother has been treated with disrespect. I am writing about the second experience here. I accompanied my grandmother to this location. Firstly they don’t check …
The medical staff are great. Very professional and friendly. The representative at the front desk however is a unique level of rude. She’s got to understand that people who come in are patients looking to get better. Extremely …
Apparently I had a balance with them, honestly a completely negligible amount. I pay off all my stuff ASAP, so not even sure how this one may or may not have slipped. So instead of them calling or emailing me, they sent it off to a freaking collections agency.
I definitely agree with other reviews of disrespect and rudeness. I picked up a disk of my MRI and went to the doctor with it. But, the disk was blank. It hadn’t been burned. After getting my bill I asked for some adjustment on my bill …
Good place but not happy about wearing a mask 😷 in the MRI machine …
Great safe staff, wonderful welcoming and lobby snacks are complimented. With an appointment I was seen fast and less than a 5 minute wait for the data disk. Thanks for the sanitation provided at every corner. Very nicely space and well kept.
Endless payments billed to you, even thought you paid at the date of the service. They would not clear it for you even though you have CHASE representative on the line to prove that the payment was posted nearly a year a ago to “SUNNYVALE IMAGING CENTER”. Thank you
Have had many MRI ‘s over the years. My latest were 2021. Wonderful facility. Very well run. Accommodating and most helpful when I needed CD of my right shoulder MRI done in June.
I have never been so mistreated by an organization. I never received a bill ($62.53) they claimed to have sent. I never received an email or phone call about it until they had a debt collector hit my credit & THEN call me about paying the …
I was handled very impudently and rudely by both the receptionist and someone that came out of a back room who said her name was “Alma”. I made a reasonable and simple request, to get two copies of my MRI (instead of one), which is a …
Was definitely very concerned after reading other people’s reviews! However this place had me in and out in 45 mins for 3 x-rays and overall it was a fine experience. …
Robert and Edith here are the best , customer service is excellent, Robert goes the extra mile to make sure patients are covered by insurance /lien and very easy to work with for non insurance imaging services . Highly recommend this practice for imaging needs .
The receptionist Myra greeted me as soon as I walked in. She was very polite and helpful. The technician Carlos made the whole process super quick and easy. Very comfortable. I was in and out within 17 minutes. Office is clean and tidy. They even have snacks/drinks for you. Definitely come here if you need xrays
Extremely rude receptionist and a fraudulent payment procedure. They charge you and ask to pay the FULL amount right then and there without charging it through the insurance. Later, they send a residual amount left for us to pay after they have charged the insurance. Looks like some scam going on.
I had an X ray 2 years ago and I had a small amount bill with them after insurance covered, I never receive the bill because they took whole year to send me the bill but I already graduated and moved out. they didn’t even try to text me or …
Reasonably priced (if you have insurance) but my appointment was 35 mins late (and I didn’t get any advance notice, just an offer to reschedule).
Great location, lobby set up with refreshments coffee, tea, baked goods, chocolate candy
water and juice. Staff very pleasant demeanor, very accommodating. Lots Parking …
The doctor and overall service were pretty good. Only one of the secretary were rude and even delayed sending the information for my doctor.
Fast scheduling, screening, and reporting. Had a great experience here!
Friendly and professional staffs. The environment is well maintained and I got my x ray result quickly.
They take too too many patients per day with short staff. I made an appointment but I waited for 50 minutes for xray. What a waste my time??? Why I made an appointment to wait for 50 minutes. They should NOT take many patients per day if they have short hand. I’m so busy at work and I needed to work so late because this wait
Staff was super friendly, MRI was done quickly and efficiently, and I got my CD results back right away. Unfortunately, the images were too low quality for a diagnosis and I had to get a second MRI elsewhere. This was on the wrist, trying …
I made an appointment for a preventive breast cancer screening in November, and my CIGNA insurance is covered. Two days before the exam, they called me and canceled my appointment. They made me call the doctor again for a bilateral …
For someone extremely claustrophobic and prone to panic attacks, this open MRI was very helpful and it was quick It was also helpful for me that the technician kept me informed how long I had left to finish. I have done all my MRIs here. Highly recommend it.
This is the worst experience I have ever had with an imaging center. I would caution folks to think twice before going here. I got an ultrasound done for
my mother (Veena Bajaj) who is on united healthcare PPO. In spite of being in …
I have used Sunnyvale Imaging Center multiple times and it’s always a positive experience. I have slight claustrophobia, extreme anxiety, and autism. It can be difficult for me to sit still for long periods of time. I also had surgery on my …