just learn to accept everything they do to us, like charging us many time they want, the same unpaid violation
in keep in mind!!!!!!! you work for them!!!!!!!!! dont you ever forget!!!!!!!!
Horrible service on line, hard to log in and I always pay my tolls and always say it’s my account terminated, this is the worst service ever, probably they’re doing that to pay more on tolls, be aware ppl
Be careful that you don’t end up on the turnpike just trying to get to this location. The website is impossible. They don’t answer the phone or respond to emails and mail out misinformation.
What’s the point? I have to call them on a weekly basis to retract a ticket they’ll send me because their system blows. Forget about dealing with their automated phones too, POS
Charnice from the Orlando office was extremely helpfull and even took the time to help me choose the right cell phone plan (My phone was breaking up so it came up 🙂 Thank you for your help!
Was on hold for 30 minutes to add a renter to m y account and after that was told that the renter car still under other sunpass account and therefor can’t be put on mine
THIS IS THE WORST PLACE TO DEAL WITH!!, NO ONE DEALS WITH YOUR ISSUE. THEY ARE UNFAIR, AND EVEN IF IT IS THEIR FAULT, THEY WILL NOT REPLINSIH YOUR ACCOUNT!. I AM NEVER USING SUNPASS. MORE AND EXPENSE THAN ANYTHING. CUSTOMER SERVICE IS HORRIBLE. WAIT TIMES ARE RIDICULOUS!!! JUST A WORTHLESS STEALING BUSINESS !!!!!
I came in to correct the problem with billing. The employee checked and stated it was a computer error. She was very professional and fixed everything.
sun pass is a fraud…. should be monitored at all times with individuals that really know what they are doing. GAVE A STAR BECAUSE I CANT GIVE LESS OTHERWISE I CAN CONTINUE. SUN PASS SHOULD BE SHUTDOWN…..
Worst institution. Does everything in thier power to mess a person’s life up. Everything has tolls now. Another way our government squeezes money out lf us.
i am from chicago i was visiting florida i had to pass sun pass toll, there was no choice to pay cash , i have I pass which is not in sunpass system, iam back in chicago and waiting for voilation notice,
had to leave 5 star review cuz spoke on phone with kind latino woman and although accent was slightly hard to understand and seemed potentially wary of angry customers was very helpful and kind after i was patient and explained my situation, explained all options, very thorough
I keep getting emails to update my credit card and THE AUTOMATED voicemail has no option to talk to a live person. Terrible website that won’t let me reset my passcode
Sunpass say that they join with MDX but yet still when you pay sunpass , MDX want you to pay the same amount to them ; so you ending up of to pay double, and this as being going on for years.
How can your website be offline for so long!!! How are people supposed to get their transponders activated if your website is not operational!!!
Shame on you for such poor service. All of the reviews are negative for a reason. Looks like you need new management.
Anyone else having problems getting into their account? Two days I’ve tried to log in and add a vehicle, even downloaded the sunpass app to my cell phone and that also doesn’t work.
I would like commend Jasmine H in the Boca Raton office and she was totally AWESOME and a great asset to your company as she was able to take care of a huge promblem that 3 other customer service agents could not handle.I again thank Jasmine H for a job well done.
Florida tolls are OUT OF CONTROL!! I live next to the Sawgrass which results in having to use it to commute. Tell me Florida DOT, is $140 a month reasonable? Don’t you think there should be a frequent user pass with a set maximum, say $100 …
Website is horrible. I has been trying to add money on my account and it never works. It said the web page is not available. So every time I need to add money I have to do it by phone that take me around 10 minutes. I put 1 star because doesn’t allow me to put 0
Visited Florida and paid cash at every toll. A month later received a bill for unpaid toll transactions. Not worth the trouble to dispute it but I will definitely think twice about visiting Florida again.
ignorant, rude people, very unorganized, selfish self centered company with excuse after excuse for their mistakes. if i could give zero stars i would have-shameful on florida for having a monopoly of sunpass and stupidity, but that is typical for florida
Tolls are a tax by another name of which all members of society benefit. It should be stopped and everyone should be taxed equally. Major job hubs are not evenly distributed… home prices are not even across the board, so why tax those …
The absolute WORST mysterious charges. And maybe, if the website is working, you might be able to pay it. I avoid the turnpike at ALL COSTS and yet, Suddenly I owe 100 bucks.
Wonderful toll agency, good discounts
Everyone hating or rating it bad are idiots who simply do not how to manage their account I’ve always had sunpass and never han a single issue. Peace
Trying to tranfer a transponder to a new account for 4 months with back and forth communication. Calling with ridiculous hold times. Terrible customer service.
DOUBLE-CHARGED!! – Towing a Jeep with an RV, stopped in the NON-sunpass lane and paid $9 twice after specifically asking the grouchy toll collectors would the transponder in the Jeep be picked up. (The RV had not been licensed in FL yet …
Sunpass telephone custer service is at least 40 MINUTE WAIT. I HAVE HAS SUN PASSES FOR 20 YEARS. WHEN I ENTER MY ACCOUNT NUMBER ON LINE, THE RESPONSE STATES: NO RECORDS FOUND. FLORIDA SUNPASS SYSTEM IS HORRIFIC!!!!
Nothing against the location is just this whole company is horrible , they make u buy the sunpass and then u still get toll enforcement invoice mailed to your place , there is no way to get connected to an actual representative to help you , and u end up paying double for the same toll , is just horrible
Two months in a row, there were charges on my transponder while my car was parked at the Tampa airport! They gave me a credit and suggested that my husband might have driven the 70 miles from our home in Sarasota, located my car at the Tampa airport, did some driving around and returned the transponder to my car. Really?
Wow. Found it impossible to logon to my account after multiple attempts. Turned to Customer Service phone number and spent way too much time trying to find assistance getting into my account. Automated System is sub par and SUPER frustrating. Why is it so difficult??? Please fix this system!!
Onpened SunPass Account and used it for day. My credit card was charged $30 ($10 at a time). I called and closed my account the next day. I’d rather choose toll free roads than pay outrageous amount of money!
Poor customer service, don’t know if is the pay or another thing. I got confused once and I didn’t had the Sunpass active and asked something in the paying station. He was really rude and didn’t answer me right, I’d almost got his name to report him; but then I got compassionate and let it go.
Don’t even have the strength to explain why I gave one star. I just have to say: horrible customer service, rude agents, overcharges, and $0 credits. I’m done with Turnpike. I’ll leave the house 5 mins earlier, take regular road and I’ll save myself some money.
They are amazing ONLY if you go in the actual corporate office! Solved my issue in under 5 mins, no wait, great service. But don’t call their number called it many times and didn’t get through. Just go in 🙂
Terrible i left 15 messages no one returned my calls. I also sent in a check that they lost then charged me for the canceled check they loast and found 4 months later and attempted to cash it.
The costumer service over the phone is really sucks this is ridiculous my husband was over charge with other vehicule plates numbers very similar but not the same I’m trying to contact them already for 3 days they got us waiting for 45min the first time. My point on this bad review is they always ready to doble charge you
I’m shock to see so many negative reviews about Sun Pass. Never had a problem with them. One of the things I did when I became a member was not let them take funds out my account automatically.
Indiscriminate charging. I have both e-pass and sunpass on my car. At the time of the Orlando toll road, surpass and e-zpass are charged at the same time. What is this situation? Go to a toll booth to charge twice? Is this not a robbery?
I am a visitor here. I bought a sun pass and explained that I will stay here for a month. However they continue charging my account without my request for $25 dollars monthly. …
This company should be shut down ………electric tolls really makes it even worst that they bill you every single time you pass one and that even if your aware your doing so…. Stick to regular toll people electric tolls have so many …
You can’t reactivate lost transponder on web site, or automated menu on phone, but the customer service person said she activated it while I spoke to her. 3 stars because they need a link on web site to reactivate it.
They have the worst system!
They have charged me fees even after I deactivated the transponder!
“Do not just terminate the transporter, MAKE sure you report it stolen or lost.”
I called the sun pass 1800 number and they were very helpful. I spoke with Moriah and she was persoanable, knowledgeable, imformative, friendly and understanding. She resolved all my issues and even took the insinuative to check and see if …
If there was an option for ZERO stars, that’s what I’d give sunpass! Their customer service is disgusting…Even the “supervisor” I spoke to was harsh and dismissive! He actually sat on the phone for 10 minutes arguing with me that I in …
Really bad service!!!
I own rental car business and i got stuck on my tolls for my customers pay at the check out.. so i am losing money because I can’t track my customers tolls on your horrible website. So ridiculous! If you guys can’t track the tolls, stop charging!
i hate the whole system . impossible to keep up with . we are a car dealer . there solution was to buy portable transponders and switch them from car to car. like that is going to work. should be a law to have at least one cash or credit card lane .
Oh jeez…they stopped selling the transponders at Publix and other places and force you to visit this sweat shop that lacks any kind of service. Enough to choose I95 forever..ugh!! Get your act together SunPass…its 2021!!
The Collection agency for sunpass ( Alliance One) only reports payments on “accts in collections’ once a week. If a payment is processed after sunpass has been notified for the week… sunpass customers will have to wait seven days before …
15 years of Using Sun pass God knows how much money.. Was issued a new debit card and didn’t update Sun pass… My fault of course but when I realized it was when I got a $90 Invoice in the mail… Was getting charge full price $13 for a …
Sunpass is charging my CC for tolls even when I’m out of the country. I’m trying to speak with customer service. I had been on hold for 1 hour for 3 times and they answer and hang up. This company is a legal thief back up by the state government. Worst customer service
I called them this morning explaining that i didn’t have an online account and what happened with the cancellation of my sun pass. The call didn’t last a whole minute, and the lady hung up the phone on me. Never felt sooo disrespected…. Awful phone customer service
Sunpass has the most unhelpful people there that just close your case and do not help. One person will tell you one thing and another something else. I would never use the turnpike if I didnt HAVE to. And I would rather definitely pay by ticket then use this useless service
Recently moved here, recently received an invoice out of nowhere, Not cool sunpass, not cool. I paid the tolls on the road. There needs to be a contract when you pay for services and I did not see anything that said “Hey you paid your toll”
I don’t see the point of sunpass. Why even set up this system? Why do we have to pay for using the road? why can’t they be taken from the tax? Everytime I go to Miami I have to pay extra attention to the sign and sometimes my phone keeps guiding me to the sunpass road. It takes more time on the road and so inconvenient.
Under 20 minutes, including wait time: PROBLEM SOLVED!!! Unable to accomplish the resolution of the issue online, discovered there would have been no way to do so no matter what. Customer service representative fixed everything with efficiency and professionalism. Don’t bother calling because you’ll get nowhere.
Just spent one hour on the phone hoping for a resolution of a rebate issue. Oscar the supervisor, though he took time to review the issue, offered no solution for the error in their system that led to my issue. Its sad that a company doesnt …
I tried to call for the past 3 weeks and no one can answer that call, they send me a picture of my car that had a transponder in it and said that I need to pay. What is going on with this company not answering calls and can’t add another car online. The worst experience ever.
Hate sunpass, charged me twice for same toll, they never contacted me but they sent me to collection, had to pay collection agency, sunpass center in glades rd suck, people don’t help you, how can government make them doing this? They still …
Had to make a payment and activate my sun pass account. I originally planned on driving to the main office in Boca Raton after reading all of the negative reviews and I did not want any similar problems. Instead i opted to call first and …
Sunpass has the worst customer service. I have submitted my drivers license and and marriage license multiple times over 10 years and again in the past week, for them to update my last name. They keep saying they have not received the information. They are the worst. Every time I call they say call back in 24-48 hours.
They should be reported! I paid to have my account activated again and unfortunately had to set up auto pay! So what they do on top of paying they auto debited my account for previous transactions without my authorization!
We visit Orlando 4 times a year and have a car based there. Car was stolen with transponder. Could not access the site from overseas. Had to get friend in USA to login to cancel!!! See this from other reviews as well. Then see further auto …
Abosultely horrible customer service. I bought and activated my pass MONTHS ago and apparently their website did not register it, even though I had a confirmation. So they made me pay for all of the tolls as if they were a violation, which …
This is a great example of a dis-functional company! Personal experience several times transponder did not work,resulting in unpaid tolls, thaty become traffic tickets and you end up having to plead in court.Customer Service is horrible and …
UPDATE:
06/25/2018 Contacted by the SPECIAL RESOLUTION DEPT., given a song and dance, and a bunch of HOGWASH, on how everyone is feeling the effects of the “NEW …
Last one month I was back and forth on the phone with a issue with my sunpass device that was having problems at the PBIA. Times it will read the device on entry and would refuse at the exit. Every time I had that issue, communicated with …
Sunpass deducted $102 from my account but I never enrolled in autopay. My card was not even saved to my account. I called and am currently on hold. I have been on hold for 52 minutes. Absolute worse company.
I’m from out of town and just registered. A customer service rep by the name of Lisa was awesome. She took into account my rental car, anticipated my needs, registration was a snap. Highly recommend this location and Lisa for signing up!
Sunpass only takes cash but does not inform you of that so when we got to the toll to pay it we had to scramble to find enough cash to pay it since they wouldn’t take card. It is also ridiculously expensive for no reason when the roads …
Had a problem with their transponder and their system which had the wrong tags for my car. I have been charged all types of fees from MDX because of Sunpass’s horrible system and they refused to cover it. Even on the phone the …
I haven’t had hardly and issue since they started allowing one card to pay for multiple passes. It’s funny how many people can get online to post a bad review, but haven’t figured out you can also manage everything online. I think I talked …
Horrible customer service is always over and hour waiting for a human been. I have been trying to talk with these people for about 5 days already with no avail. They duplicated charges into my account and I had a hard time with that too …
If I could give this zero stars, I would. I always replenish my account with more than the minimum and a week passes by and it replenishes again and I barely get on the highway! When I go check the account activity, I can’t even tell what I …
my personal opinion: SunPass is the most corrupt company that I have ever seen in all these years; Not forgetting, they have some of the worse customer service, and we do not have the option to appear in court when they made a mistake. (My …
Horrible, just simply horrible! Horrible website lag; and lack of user friendly features. Spent 4 weeks trying to create and account for my son. The initial video to enter site is bothersome popping up at all times and lagging. The site …
My SunPass stopped working without warning or cause. Just stopped taking money out of an account that was well funded- for not decernable reason. We received a toll violation attached to our license plate. Couldn’t pay online due to …
as easy as the sunpass is to have when driving, the way they handle payment isnt. i find it strange they can just replenish your account for you with out your authorization and they only setting on your account is a minimum of $10 payment …
Customer service is atrocious. Their phone service is a complete joke. If I had an option for 0 stars I would do it. On my first call after being on hold for 13 minutes I was disconnected. My second attempt was only 11 minutes on hold …
Next to impossible to contact customer service . Pay a fine online , with bank draft and confirmation still have active unpaid fine present . This is an outstanding money maker for the government , a massive hassle for residents, and a shning example of hard core incompetence. A true Florida customer service failure. Total shame!
This is the worst place to complain, they cancelled my account on June 2014 and they never told me about it! Now I have a ton of traffic violations and they only answer you get is : “We sent a postcard, it’s not our problem if you didn’t …
I went to Sunpass to dispute toll charges that were at full fare on my account and the woman told me they don’t dispute charges. What a racket, Sunpass lets a 3rd party collect for them, but doesn’t ohm up to adjusting accounts that have transponders that should be charged the lesser toll. Just be aware
Sunpass is TERRIBLE and they will rob you of thousands of dollars!! Choose E-Pass. Way better and many more benefits! Also E-Pass covers every toll road in 18 states including FL, GA, NC, VA, Maryland, NY, ect. CHOOSE E-PASS!!
They are crooks and you cannot even get a hold of anyone. the phone number on-line is incorrect and you go through a 5 minute and several sales adds and at the end it tells you that their number has changed and when you call that number it …
I am a SunPass customer for years and Never Ever had any problem with my account. I manage it on line, changed cars, make payments, order the replacement for a new Transponder, etc. Talked to CS I think once and the lady was very nice. …
Bad service, first we hate the robot talking. Last time I put autopay for no reason wasnt charging the money , ( my account had money all the time) and then I had to pay extra. Its really annoying the process of calling and online to. Can be easier
The tolls are highway robbery. In trying to keep my account with money in it I was notified that my account was low on funds, I try to add more funds and the app was down and the website is not user friendly. without notifying me both mine …
Customer service absolutely stinks. Rude rude rude!! I have a card on file but apparently I didn’t set it up for automatic withdrawals when I called to try to get it fixed they wouldn’t give me the discounted rate even though I bought four …
Keep a close eye on your account sunpass loves over charging you . When you call they don’t want to be bothered the woman tells me to file a despite. Next thing I do is file the despite . You get an email saying they will contact you and …
Who is in charge at this company? If they want to avoid explaining why website is not working to add funds or why their Service Center can’t take phone calls, then at least be extremely lenient on these deadlines they’re mailing …
They have been consistently overcharging for additional axles. I have to call every month and speak to a supervisor to get credits. They should not be allowed to continue running this program. Hopefully they merge with another, more …
I placed a temporary transponder for SunPass in the window of a rental vehicle. When I returned the vehicle I completely forgot to remove the transponder sticker. When I set up this TEMPORARY account, I asked the customer service rep to …
Easily one of the least user friendly organizations around. Terrible hours, terrible customer service, and the worst website I have ever used. What SunPass accomplishes isn’t a public service in any way; it should be considered larceny. …
Absolutely worst customer service I have ever received. 1 hr wait on the phone, then an extremely rude and unprofessional rep gets on the phone and trips over herself over and over bc she has no idea what she’s talking about. I asked to …
This is completely unacceptable! I call and they don’t accept phone calls and the website is not working and you can’t log in to add funds or pay past charges.its time to call the better business bureau if you want to make a change. It’s …
My problem is with the glitches in toll as you pass through. Overcharging tolls. This time I caught it but how about the people that said this happened a year ago. Did I miss some? …
The only reason I gave it 1 star is because I couldn’t give it 0 stars!! Just the worst experiences with Sunpass plus!! Always an issue at Miami International Airport garage. And now I had a problem at Ft. Lauderdale/Hollywood …
WORST!!!! This is another South Florida Company that is basically screwing everyone that drives! You are forced to pay tolls, and they add up really quick if you are travelling in any of the cities west of 95. If you use the express lane …
The worst service!!! I have automatic payment and I’ve been charged a total of $30 in December, which is impossible because I stayed at home most of the time. I just opened the account online and realized that there are 2 charges from last …
If I could give no stars, I would. The Boca Raton SunPass location is s the worst place to receive any clarification on your bill.
Horrendous service!!!!! STAY AWAY …
Been a customer
For years and have my company vehicles as well as my personal . For months now been a issue of Sunpass charging me and still getting a violation with the toll …
I would give zero stars if possible! Sunpass is by far the worst company I have ever dealt with. They let my account rack up to negative -$763 before sending me an email 2 days before Christmas informing me that my account balance was …
I have been trying to change the name on the account since my husband died 4 years ago. Recently, I missed a call on my cellphone. I called back, and was told that they CANNOT transfer me to the department I need to speak with, all they …
Worst website ever.. Why not just toll by plate? I have like 3 transponders and three different accounts because they keep deactivating them and their website is beyond belief difficult to use. Make it simple for heaven sakes, there is not …
This is awful. I try last night to pay a Toll Enforcement Invoice for a car on my account. every time I put the Account numbers in I got an error message saying the account numbers had to be numeric, which it was. This morning I tried to …
They replaced an old pass with a new mini, when I called to activate the wait time was less than 2 minutes. The rep Pamela then informed me I needed special placement based on the vehicle I registered which I would not have known. She …
There is no urgency when working with their commercial accounts division. We had a mix-up with our account and had to open a new account and purchase new transponders. I couldn’t put my trucks on the toll roads until this was resolved. …
Trying to cancel and get my balance refunded is impossible. Then, you charged me again when I have been gone for 2 months! Surprise, I told Amex not to pay the new charge but you owe me $20 but the balance is supposedly $28.99. When I left Florida, I had $20 balance.
Terrible customer service! My card was up-to-date and supposedly was the Declined three times gave them the same credit card number and everything and miraculously it went through when I asked why my card was declined when it’s the same …
I originally posted a scathing one-star review about SunPass for making it practically impossible to get money back that was owed to me. After so many attempts to reach them and being blown-off by staff, I finally posted my complaint here …
After an almost entire month of a car’s tag, that I rented for 3 days in November 2018, started to show up on my account and charge it up in May 2019. Finally have all the charges credited back, but that was scary and hoping it doesn’t happen again.
Make sure when you do not want to use your transporter anymore. Do not just terminate the transporter, MAKE sure you report it stolen or lost. These scum bags are charging for two months of tolls someone else used in a car I sold two months …
I added $40 to my account on October 31st and they said that I had a balance of $1 and change. Now, they say that I am negative $50 and that my account hasn’t had any payments since May. Where did the money that I gave them go? It’s out of …
If I could give them a zero star rating I would. Complete rip offs. They terminated my account because I didn’t have funds. I hate the easy pay feature and I rather go online and do the one time payment. They force people to set up easy pay …
The website was down and the toll free number would not accept my PIN, so I called back as a non-subscriber and was not given any kind of option to speak to customer service to find out why I can’t access my account. So how am I supposed to …
You call, wait an hour each and every time and the people act like they do not want to deal with you. I emailed and I was told someone would get back to me in two days. It never happened!! From now on when I take the highway I will use the …
From my home phone, everything is so very easy with SunPass and customer service is very responsive. However, called from the rental car location to activate my transponder…VERY frustrating!!! The recording kept getting my information …
Sunpass is now, and always has had the worst customer service. Impossible to get on the phone, their menu keeps booting you back to something where they don’t have to talk to you. And even their online support page is HORRIBLE. I have tried …
The company linked another vehicle to my account with a similar license plate number and charged me for their tolls. Their resolve was for me to pay the tolls and get proof from the DMV that wasn’t my tag number ever. If I do that and there …
Sunpass may take the cake for the worst customer service I have ever experienced. I’ve been trying to religiously activate a temporary transponder for a rental vehicle for about 3 weeks now and am always being told the system is down. The …
Horrible! I bought a transponder, activated it, then I got charged the minimum 3 times ($30 total)! Got my pic taken twice even though I have an “active” transponder! The funds on my account are not showing correctly, and the activity of …
I can’t even give one star for my experience with the Sunpass Plus tolls at the Miami Airport but I can’t post the review with zero stars. Never more infuriated because of antiquated and broken equipment and waiting almost one hour to be …
I attempted to log in to the website; after several attempts I finally got in. Then it took each page more than a minute to load – if it did. I was able to do a couple of things before it kicked me out and would not allow me back in. I …
I keep getting random bills for photo tolls for cars that aren’t mine. Each time I have to wait on hold twenty minutes to dispute it. Sunpass is probably hoping I’ll just pay because it’s quicker. Smells like a bigger-than-usual-government …
They are constantly having issues getting the billing correct. I just got a pile of bills from 4 moths ago! no other business can operate this way and still exist but it is OK for them too!! A couple of months ago i had another issue where they said i was in Orlando and WPB at the same time.
Fast and convenient. If heading west on Glades, DO NOT take the turnpike exit…take the next one into office. (Yes I took the turnpike exit the first time)
The transponder doesn’t even work, and they wanted to charge me for a new one . . it’s THEIR TRANSPONDER THAT DOESN’T WORK, why should I have to pay for it. The website hasn’t been working for months, they sent me a notice to log in to …
Constantly charges me incorrectly. Constantly misses my exits and entrances and then charges me for using the toll rode for a 12 hour period instead of my actual usage. Transponder works like half the time. License Plate reader always …
Please disregard the 1 star as it should be NONE. Their new system is horrible (and that’s a compliment). It is clearly malfunctioning and it should not be the consumer’s fault that they are now claiming to retroactively charge everyone …
The DMV issued a plate that was registered to me to another individual. While I was working with the DMV to clear the matter, the other individual has racked up over $100 in charges. Sunpass sent me an invoice with a picture of a …
Stopped in here on a Friday (4-1) at lunchtime to get registered and get 3 Sunpass units. There were only a few people in front on me in line, and it went quickly. The gentleman who took care of me was very helpful in explaining everything and getting me taken care of. No problems, no Complaints.
Sunpass is probably one of the worst and most notorious thieving organizations to operate in Florida. Their entire business model is built upon forcing people to register in their systems through unethical fines, and then charging those …
My vehicle tag is register with sunpass yet I’ve received a few random invoice. I tried to resolve on line no luck. I tried calling customer service and waiting line is over 58 mins…
No customer service what so ever
Literally the worst experience contacting and using sun pass. They extort Florida residence & support is NEVER available. I was trying to add funds to my grandmothers sunpass account online & after dozens of attempts entering the …
We had an two issues where we were invoiced by plate when we have sun passes in our cars. Our service rep at the service center was extremely nice, helpful, and took care of our needs in a quick manner.
My first time purchasing a SunPass. They have the worst customer service I have ever experienced. No option to speak with a live person. I had to look at my phone to make sure I wasn’t calling Walmart customer service and that’s not a compliment.
Very a rude people don’t want to help
Great customer service!
Very helpful and knowledgeable staff
Worst toll company ever.
Great customer service
Corrupt system and always gives me problem.
Very friendly and knowledgeable. Make an effort to help.
The IVR system is the worst in the world.
A place to straighten out you sun pass account.
Your web site is always down your service is really bad
Very nice the Lady who helped to me
The police should investigate on those people…
The call wait time to speak with a representative is ridiculous
Horrible service trying call since 4:00 pm nobody answers the phone😡 …
Great place with a great treatment of military personnel.
would recommend this place if you go to far places in a car
One of the most useless services I have ever encountered.
This people are really annoying I been trying to call and nobody answers me I hate this people
Extremely easy to set up and use!
Horrible customer service, nothing is clear cut!!! Website and phone system are horrible. Needs improvement
Omg the website never works they need to just closed it
Horrible phone customer service they dont help at all…..
Always helpful with my sunpass related questions
Horrible website was down for about a week so I could not register
Wrong turn! Got directions👌 …
The staff was very helpful and polite
Fast service too buy a new Sunpass
Good customer service by friendly staff.
Fast, efficient service; convenient location.
Website needs improvements to guide users better.
Very efficient place and customer service is great!
If you can avoid them like a plague
Online it says yall close at 7pm but at the store yall close at 6pm really?
Management needs to be reviewed. Had an incident escalated three levels with no resolution.
they are not helpfulll and didnt solve my problem.
since you your your new update web site does not work or even the phone number
They are not very helpful when it comes to your bill.
Friendly Service and explained all my account details
Sometimes things works fine with them other times not.
I’ve been trying to access their website for the last 3 days without success. What is going on ?
Worst customer service ever don’t go here
they bill you with a picture no way to tell if it was new or old no one has a clue whats going on
WHY Tf DOES IT SAY THAT THEY ARE OPEN SATURDAYS WHE THEY REALL NOT
Incompetent staff will give you incompetent service, I think all the idiots were put in this office.
Super efficient service great experience. My issue was resolved.
Be very careful. They charged your account several times.
Very helpful with a bilingual lady, it was a pleasure doing bussiness there.
Could not get acct to start on line, Rep did it fast and friendly.
Dealing with these people is honestly like dealing with rocks. Their incompetence is really AMAZING !
Very bad …there is no person to speak to…I will never try this again….
I’d like them to Know their robots are pathetic
Goimg to a place where you have to wait in line 1 hour to pay to drive on a high way that is always under construction is a joke.
Their system cannot handle automatic payments for my car.
Took care of my concerns right away and was super polite and professional. Thank you!
Terrible! Can’t communicate. Do not remember my PIN number and there is no one to talk to find out the number.
This toll system is a scam, beware of your receipts, they might charge you twice.
The entire organization is terrific. I wish some of the tolls were lower though
Just called with a problem, and Jackie was able to help me right away. Excellent representative!
Got it done quickly and the staff is awesome I was thankfully surprised!
Terrible service. I’d rather wait in traffic then take the Robbery way …. traffic on the highway anyway lol joke ….
Ramona was very helpful and went above and beyond to get my issue resolved!
i waited over 45 minutes. extremely difficult to reach.
Very unhelpful customer service. very rude staff. Wish I didn’t have to deal with them.
Sunpass regional office
i wish i could score lower than a 1 star because they truly deserve it
Very pleasant and professional they get everything done for you right there and a limited amount of time👍 …
JANELLE AT COSTUMER’S SERVICES IS SUPPER GOOD AND
IS VERY KNOWLEDGEABLE I AM VERY SATISFY WITH THE
HELP AND SOLUTION SHE PROVIDE.
OLGA MONTALVO
The BIGGEST SCAM EVER!!! Overcharging and delaying transactions over a month later.
Get your sunpass device here. You can also get them at most supermarkets or via mail.
They did a good job and it was a good service
Worse of the worse customer service, on the phone the website, the app, all of their customer service is the top worst.
SunPass customer service is non existent.
What a legal scam! Be careful where you enter a highway, you could be charged 2-3 times within a 2 mile stretch.
Never asked for statement by mail. Charging every month $1.50 for nothing. Impossible to stop
The staff was extremely helpful and very friendly.
Works fine no need to carry a bunch of coins and you pay lower tolls
THE CALL SYSTEM IS THE WORST AND YOU CAN NEVER GET A LIVE PERSON AND THE WAIT TIMES ARE RIDICULOUS
just learn to accept everything they do to us, like charging us many time they want, the same unpaid violation
in keep in mind!!!!!!! you work for them!!!!!!!!! dont you ever forget!!!!!!!!
Sent me to toll collections when I’ve never had a sunpass account. I’m from North carolina!
Picked up a Sunpass Pro. Great personal service!
I detected definite fraud on my account. Sunpass refused to reverse the charges. Beware of fraud on your account.
Ericka from Sunpass Customer Service just did a great job, helped me out and fixed my problem. THANK YOU ERICKA!!!!
Simply the worst.Won’t go into details but they are truly horrible(which lately is a trademark for most of South FLorida services).
Although there are about 12 people in line it didn’t take more than 20 minutes to resolve my issue. They were very friendly
I don’t have a really complain, I have.been called 3 different times and the customer service was very good..!!!
Horrible experience. Nothing working. When we called at this office 3 times, same answer: my computer broke down…What king of company are you?
What a terrible service! I’m writing this review while stuck in a traffic for more then 15 minutes. They have only 3 boots open out of 8!
Good People and accurate help, but to get to a live agent on the phone, what a wait!
Great service super helpful and friendly at the front desk
Easier an cheaper way to travel and tolls with no carrying change
Well after reading the reviews i was shocked. I called, got right over, talked to a real person (outsourced surely:) and got my account situated.
Horrible service on line, hard to log in and I always pay my tolls and always say it’s my account terminated, this is the worst service ever, probably they’re doing that to pay more on tolls, be aware ppl
I love this company I don’t have to wait in the long lines when people have to manually pay for their tolls just use my sunpass and it’s a breeze
i didn’t received transponder in 2 weeks. 40min line …
Literally the worst toll service across the entire country . What a shame
From 08-02-2018 To 08-16-2018 Ive Bin Charged 80.00 And I Dont Even Go On the Expressway Too Often. ?????????? Can Anyone Explain
I’m only giving 1 star b/c I have no other choice. They have pure trash working their customer service phone lines! PERIOD!
Be careful that you don’t end up on the turnpike just trying to get to this location. The website is impossible. They don’t answer the phone or respond to emails and mail out misinformation.
I fully agree that if a lower score than one was available, they would get it, still on hold and it’s been 12min……
Customer service is very poor . The guy there was better . Was polite. Would wait to speak to the guy instead of the lady.
What’s the point? I have to call them on a weekly basis to retract a ticket they’ll send me because their system blows. Forget about dealing with their automated phones too, POS
Why can’t I find your advertised “walk in office”???? I am at corner of Glades and corporate office and cannot find you!!!!!!
Website doesn’t work, stupid toll system and Miami is very expensive anyways. Travel internationally and get better value for your money.
Charnice from the Orlando office was extremely helpfull and even took the time to help me choose the right cell phone plan (My phone was breaking up so it came up 🙂 Thank you for your help!
Was on hold for 30 minutes to add a renter to m y account and after that was told that the renter car still under other sunpass account and therefor can’t be put on mine
THIS IS THE WORST PLACE TO DEAL WITH!!, NO ONE DEALS WITH YOUR ISSUE. THEY ARE UNFAIR, AND EVEN IF IT IS THEIR FAULT, THEY WILL NOT REPLINSIH YOUR ACCOUNT!. I AM NEVER USING SUNPASS. MORE AND EXPENSE THAN ANYTHING. CUSTOMER SERVICE IS HORRIBLE. WAIT TIMES ARE RIDICULOUS!!! JUST A WORTHLESS STEALING BUSINESS !!!!!
Emailed support twice with no response. Called and the recording states ‘we are
too busy to take your call.’ Is there anyone working here anymore?
I came in to correct the problem with billing. The employee checked and stated it was a computer error. She was very professional and fixed everything.
I bought the mobile transponder and set it up but I’m still getting letters in the mail. Such a horrible company. The website never works
sun pass is a fraud…. should be monitored at all times with individuals that really know what they are doing. GAVE A STAR BECAUSE I CANT GIVE LESS OTHERWISE I CAN CONTINUE. SUN PASS SHOULD BE SHUTDOWN…..
Worst institution. Does everything in thier power to mess a person’s life up. Everything has tolls now. Another way our government squeezes money out lf us.
i am from chicago i was visiting florida i had to pass sun pass toll, there was no choice to pay cash , i have I pass which is not in sunpass system, iam back in chicago and waiting for voilation notice,
Very handy place if you don’t want to pay online
had to leave 5 star review cuz spoke on phone with kind latino woman and although accent was slightly hard to understand and seemed potentially wary of angry customers was very helpful and kind after i was patient and explained my situation, explained all options, very thorough
I keep getting emails to update my credit card and THE AUTOMATED voicemail has no option to talk to a live person. Terrible website that won’t let me reset my passcode
Sunpass say that they join with MDX but yet still when you pay sunpass , MDX want you to pay the same amount to them ; so you ending up of to pay double, and this as being going on for years.
How can your website be offline for so long!!! How are people supposed to get their transponders activated if your website is not operational!!!
Shame on you for such poor service. All of the reviews are negative for a reason. Looks like you need new management.
Anyone else having problems getting into their account? Two days I’ve tried to log in and add a vehicle, even downloaded the sunpass app to my cell phone and that also doesn’t work.
I would like commend Jasmine H in the Boca Raton office and she was totally AWESOME and a great asset to your company as she was able to take care of a huge promblem that 3 other customer service agents could not handle.I again thank Jasmine H for a job well done.
Florida tolls are OUT OF CONTROL!! I live next to the Sawgrass which results in having to use it to commute. Tell me Florida DOT, is $140 a month reasonable? Don’t you think there should be a frequent user pass with a set maximum, say $100 …
Website is horrible. I has been trying to add money on my account and it never works. It said the web page is not available. So every time I need to add money I have to do it by phone that take me around 10 minutes. I put 1 star because doesn’t allow me to put 0
I waited in line for 20 minutes. They couldn’t process my account half the right paid. It was a complete waste of time
Visited Florida and paid cash at every toll. A month later received a bill for unpaid toll transactions. Not worth the trouble to dispute it but I will definitely think twice about visiting Florida again.
ignorant, rude people, very unorganized, selfish self centered company with excuse after excuse for their mistakes. if i could give zero stars i would have-shameful on florida for having a monopoly of sunpass and stupidity, but that is typical for florida
Tolls are a tax by another name of which all members of society benefit. It should be stopped and everyone should be taxed equally. Major job hubs are not evenly distributed… home prices are not even across the board, so why tax those …
The absolute WORST mysterious charges. And maybe, if the website is working, you might be able to pay it. I avoid the turnpike at ALL COSTS and yet, Suddenly I owe 100 bucks.
Great experience! Very fast! Thank you, Will! 🤘💀🤘❗ …
Wonderful toll agency, good discounts
Everyone hating or rating it bad are idiots who simply do not how to manage their account I’ve always had sunpass and never han a single issue. Peace
Trying to tranfer a transponder to a new account for 4 months with back and forth communication. Calling with ridiculous hold times. Terrible customer service.
DOUBLE-CHARGED!! – Towing a Jeep with an RV, stopped in the NON-sunpass lane and paid $9 twice after specifically asking the grouchy toll collectors would the transponder in the Jeep be picked up. (The RV had not been licensed in FL yet …
Sunpass telephone custer service is at least 40 MINUTE WAIT. I HAVE HAS SUN PASSES FOR 20 YEARS. WHEN I ENTER MY ACCOUNT NUMBER ON LINE, THE RESPONSE STATES: NO RECORDS FOUND. FLORIDA SUNPASS SYSTEM IS HORRIFIC!!!!
I like SunPass but they have to do something about their wait time trying to reach them is impossible. Their wait times are like 50 and 90 min!
Nothing against the location is just this whole company is horrible , they make u buy the sunpass and then u still get toll enforcement invoice mailed to your place , there is no way to get connected to an actual representative to help you , and u end up paying double for the same toll , is just horrible
Two months in a row, there were charges on my transponder while my car was parked at the Tampa airport! They gave me a credit and suggested that my husband might have driven the 70 miles from our home in Sarasota, located my car at the Tampa airport, did some driving around and returned the transponder to my car. Really?
Wow. Found it impossible to logon to my account after multiple attempts. Turned to Customer Service phone number and spent way too much time trying to find assistance getting into my account. Automated System is sub par and SUPER frustrating. Why is it so difficult??? Please fix this system!!
Onpened SunPass Account and used it for day. My credit card was charged $30 ($10 at a time). I called and closed my account the next day. I’d rather choose toll free roads than pay outrageous amount of money!
Poor customer service, don’t know if is the pay or another thing. I got confused once and I didn’t had the Sunpass active and asked something in the paying station. He was really rude and didn’t answer me right, I’d almost got his name to report him; but then I got compassionate and let it go.
Don’t even have the strength to explain why I gave one star. I just have to say: horrible customer service, rude agents, overcharges, and $0 credits. I’m done with Turnpike. I’ll leave the house 5 mins earlier, take regular road and I’ll save myself some money.
They are amazing ONLY if you go in the actual corporate office! Solved my issue in under 5 mins, no wait, great service. But don’t call their number called it many times and didn’t get through. Just go in 🙂
Terrible i left 15 messages no one returned my calls. I also sent in a check that they lost then charged me for the canceled check they loast and found 4 months later and attempted to cash it.
The costumer service over the phone is really sucks this is ridiculous my husband was over charge with other vehicule plates numbers very similar but not the same I’m trying to contact them already for 3 days they got us waiting for 45min the first time. My point on this bad review is they always ready to doble charge you
I’m shock to see so many negative reviews about Sun Pass. Never had a problem with them. One of the things I did when I became a member was not let them take funds out my account automatically.
Indiscriminate charging. I have both e-pass and sunpass on my car. At the time of the Orlando toll road, surpass and e-zpass are charged at the same time. What is this situation? Go to a toll booth to charge twice? Is this not a robbery?
I am a visitor here. I bought a sun pass and explained that I will stay here for a month. However they continue charging my account without my request for $25 dollars monthly. …
This company should be shut down ………electric tolls really makes it even worst that they bill you every single time you pass one and that even if your aware your doing so…. Stick to regular toll people electric tolls have so many …
You can’t reactivate lost transponder on web site, or automated menu on phone, but the customer service person said she activated it while I spoke to her. 3 stars because they need a link on web site to reactivate it.
They have the worst system!
They have charged me fees even after I deactivated the transponder!
“Do not just terminate the transporter, MAKE sure you report it stolen or lost.”
I called the sun pass 1800 number and they were very helpful. I spoke with Moriah and she was persoanable, knowledgeable, imformative, friendly and understanding. She resolved all my issues and even took the insinuative to check and see if …
If there was an option for ZERO stars, that’s what I’d give sunpass! Their customer service is disgusting…Even the “supervisor” I spoke to was harsh and dismissive! He actually sat on the phone for 10 minutes arguing with me that I in …
Really bad service!!!
I own rental car business and i got stuck on my tolls for my customers pay at the check out.. so i am losing money because I can’t track my customers tolls on your horrible website. So ridiculous! If you guys can’t track the tolls, stop charging!
i hate the whole system . impossible to keep up with . we are a car dealer . there solution was to buy portable transponders and switch them from car to car. like that is going to work. should be a law to have at least one cash or credit card lane .
Oh jeez…they stopped selling the transponders at Publix and other places and force you to visit this sweat shop that lacks any kind of service. Enough to choose I95 forever..ugh!! Get your act together SunPass…its 2021!!
The Collection agency for sunpass ( Alliance One) only reports payments on “accts in collections’ once a week. If a payment is processed after sunpass has been notified for the week… sunpass customers will have to wait seven days before …
15 years of Using Sun pass God knows how much money.. Was issued a new debit card and didn’t update Sun pass… My fault of course but when I realized it was when I got a $90 Invoice in the mail… Was getting charge full price $13 for a …
Sunpass is charging my CC for tolls even when I’m out of the country. I’m trying to speak with customer service. I had been on hold for 1 hour for 3 times and they answer and hang up. This company is a legal thief back up by the state government. Worst customer service
I called them this morning explaining that i didn’t have an online account and what happened with the cancellation of my sun pass. The call didn’t last a whole minute, and the lady hung up the phone on me. Never felt sooo disrespected…. Awful phone customer service
Sunpass has the most unhelpful people there that just close your case and do not help. One person will tell you one thing and another something else. I would never use the turnpike if I didnt HAVE to. And I would rather definitely pay by ticket then use this useless service
Recently moved here, recently received an invoice out of nowhere, Not cool sunpass, not cool. I paid the tolls on the road. There needs to be a contract when you pay for services and I did not see anything that said “Hey you paid your toll”
I don’t see the point of sunpass. Why even set up this system? Why do we have to pay for using the road? why can’t they be taken from the tax? Everytime I go to Miami I have to pay extra attention to the sign and sometimes my phone keeps guiding me to the sunpass road. It takes more time on the road and so inconvenient.
Under 20 minutes, including wait time: PROBLEM SOLVED!!! Unable to accomplish the resolution of the issue online, discovered there would have been no way to do so no matter what. Customer service representative fixed everything with efficiency and professionalism. Don’t bother calling because you’ll get nowhere.
Just spent one hour on the phone hoping for a resolution of a rebate issue. Oscar the supervisor, though he took time to review the issue, offered no solution for the error in their system that led to my issue. Its sad that a company doesnt …
I tried to call for the past 3 weeks and no one can answer that call, they send me a picture of my car that had a transponder in it and said that I need to pay. What is going on with this company not answering calls and can’t add another car online. The worst experience ever.
Hate sunpass, charged me twice for same toll, they never contacted me but they sent me to collection, had to pay collection agency, sunpass center in glades rd suck, people don’t help you, how can government make them doing this? They still …
Had to make a payment and activate my sun pass account. I originally planned on driving to the main office in Boca Raton after reading all of the negative reviews and I did not want any similar problems. Instead i opted to call first and …
Keeps sending me bills, even though I’ve never been through the toll they claimed I did. I paid it once but will not be scammed..
Sunpass has the worst customer service. I have submitted my drivers license and and marriage license multiple times over 10 years and again in the past week, for them to update my last name. They keep saying they have not received the information. They are the worst. Every time I call they say call back in 24-48 hours.
They should be reported! I paid to have my account activated again and unfortunately had to set up auto pay! So what they do on top of paying they auto debited my account for previous transactions without my authorization!
We visit Orlando 4 times a year and have a car based there. Car was stolen with transponder. Could not access the site from overseas. Had to get friend in USA to login to cancel!!! See this from other reviews as well. Then see further auto …
Abosultely horrible customer service. I bought and activated my pass MONTHS ago and apparently their website did not register it, even though I had a confirmation. So they made me pay for all of the tolls as if they were a violation, which …
This is a great example of a dis-functional company! Personal experience several times transponder did not work,resulting in unpaid tolls, thaty become traffic tickets and you end up having to plead in court.Customer Service is horrible and …
UPDATE:
06/25/2018 Contacted by the SPECIAL RESOLUTION DEPT., given a song and dance, and a bunch of HOGWASH, on how everyone is feeling the effects of the “NEW …
Last one month I was back and forth on the phone with a issue with my sunpass device that was having problems at the PBIA. Times it will read the device on entry and would refuse at the exit. Every time I had that issue, communicated with …
Sunpass deducted $102 from my account but I never enrolled in autopay. My card was not even saved to my account. I called and am currently on hold. I have been on hold for 52 minutes. Absolute worse company.
I’m from out of town and just registered. A customer service rep by the name of Lisa was awesome. She took into account my rental car, anticipated my needs, registration was a snap. Highly recommend this location and Lisa for signing up!
Sunpass only takes cash but does not inform you of that so when we got to the toll to pay it we had to scramble to find enough cash to pay it since they wouldn’t take card. It is also ridiculously expensive for no reason when the roads …
Had a problem with their transponder and their system which had the wrong tags for my car. I have been charged all types of fees from MDX because of Sunpass’s horrible system and they refused to cover it. Even on the phone the …
I haven’t had hardly and issue since they started allowing one card to pay for multiple passes. It’s funny how many people can get online to post a bad review, but haven’t figured out you can also manage everything online. I think I talked …
Horrible customer service is always over and hour waiting for a human been. I have been trying to talk with these people for about 5 days already with no avail. They duplicated charges into my account and I had a hard time with that too …
If I could give this zero stars, I would. I always replenish my account with more than the minimum and a week passes by and it replenishes again and I barely get on the highway! When I go check the account activity, I can’t even tell what I …
my personal opinion: SunPass is the most corrupt company that I have ever seen in all these years; Not forgetting, they have some of the worse customer service, and we do not have the option to appear in court when they made a mistake. (My …
Horrible, just simply horrible! Horrible website lag; and lack of user friendly features. Spent 4 weeks trying to create and account for my son. The initial video to enter site is bothersome popping up at all times and lagging. The site …
My SunPass stopped working without warning or cause. Just stopped taking money out of an account that was well funded- for not decernable reason. We received a toll violation attached to our license plate. Couldn’t pay online due to …
as easy as the sunpass is to have when driving, the way they handle payment isnt. i find it strange they can just replenish your account for you with out your authorization and they only setting on your account is a minimum of $10 payment …
Customer service is atrocious. Their phone service is a complete joke. If I had an option for 0 stars I would do it. On my first call after being on hold for 13 minutes I was disconnected. My second attempt was only 11 minutes on hold …
Next to impossible to contact customer service . Pay a fine online , with bank draft and confirmation still have active unpaid fine present . This is an outstanding money maker for the government , a massive hassle for residents, and a shning example of hard core incompetence. A true Florida customer service failure. Total shame!
This is the worst place to complain, they cancelled my account on June 2014 and they never told me about it! Now I have a ton of traffic violations and they only answer you get is : “We sent a postcard, it’s not our problem if you didn’t …
I went to Sunpass to dispute toll charges that were at full fare on my account and the woman told me they don’t dispute charges. What a racket, Sunpass lets a 3rd party collect for them, but doesn’t ohm up to adjusting accounts that have transponders that should be charged the lesser toll. Just be aware
Sunpass is TERRIBLE and they will rob you of thousands of dollars!! Choose E-Pass. Way better and many more benefits! Also E-Pass covers every toll road in 18 states including FL, GA, NC, VA, Maryland, NY, ect. CHOOSE E-PASS!!
They are crooks and you cannot even get a hold of anyone. the phone number on-line is incorrect and you go through a 5 minute and several sales adds and at the end it tells you that their number has changed and when you call that number it …
I am a SunPass customer for years and Never Ever had any problem with my account. I manage it on line, changed cars, make payments, order the replacement for a new Transponder, etc. Talked to CS I think once and the lady was very nice. …
Bad service, first we hate the robot talking. Last time I put autopay for no reason wasnt charging the money , ( my account had money all the time) and then I had to pay extra. Its really annoying the process of calling and online to. Can be easier
The tolls are highway robbery. In trying to keep my account with money in it I was notified that my account was low on funds, I try to add more funds and the app was down and the website is not user friendly. without notifying me both mine …
Customer service absolutely stinks. Rude rude rude!! I have a card on file but apparently I didn’t set it up for automatic withdrawals when I called to try to get it fixed they wouldn’t give me the discounted rate even though I bought four …
Keep a close eye on your account sunpass loves over charging you . When you call they don’t want to be bothered the woman tells me to file a despite. Next thing I do is file the despite . You get an email saying they will contact you and …
Who is in charge at this company? If they want to avoid explaining why website is not working to add funds or why their Service Center can’t take phone calls, then at least be extremely lenient on these deadlines they’re mailing …
They have been consistently overcharging for additional axles. I have to call every month and speak to a supervisor to get credits. They should not be allowed to continue running this program. Hopefully they merge with another, more …
I placed a temporary transponder for SunPass in the window of a rental vehicle. When I returned the vehicle I completely forgot to remove the transponder sticker. When I set up this TEMPORARY account, I asked the customer service rep to …
The customer service was awesome
Easily one of the least user friendly organizations around. Terrible hours, terrible customer service, and the worst website I have ever used. What SunPass accomplishes isn’t a public service in any way; it should be considered larceny. …
Absolutely worst customer service I have ever received. 1 hr wait on the phone, then an extremely rude and unprofessional rep gets on the phone and trips over herself over and over bc she has no idea what she’s talking about. I asked to …
This is completely unacceptable! I call and they don’t accept phone calls and the website is not working and you can’t log in to add funds or pay past charges.its time to call the better business bureau if you want to make a change. It’s …
My problem is with the glitches in toll as you pass through. Overcharging tolls. This time I caught it but how about the people that said this happened a year ago. Did I miss some? …
The only reason I gave it 1 star is because I couldn’t give it 0 stars!! Just the worst experiences with Sunpass plus!! Always an issue at Miami International Airport garage. And now I had a problem at Ft. Lauderdale/Hollywood …
WORST!!!! This is another South Florida Company that is basically screwing everyone that drives! You are forced to pay tolls, and they add up really quick if you are travelling in any of the cities west of 95. If you use the express lane …
The worst service!!! I have automatic payment and I’ve been charged a total of $30 in December, which is impossible because I stayed at home most of the time. I just opened the account online and realized that there are 2 charges from last …
If I could give no stars, I would. The Boca Raton SunPass location is s the worst place to receive any clarification on your bill.
Horrendous service!!!!! STAY AWAY …
Been a customer
For years and have my company vehicles as well as my personal . For months now been a issue of Sunpass charging me and still getting a violation with the toll …
I would give zero stars if possible! Sunpass is by far the worst company I have ever dealt with. They let my account rack up to negative -$763 before sending me an email 2 days before Christmas informing me that my account balance was …
I have been trying to change the name on the account since my husband died 4 years ago. Recently, I missed a call on my cellphone. I called back, and was told that they CANNOT transfer me to the department I need to speak with, all they …
Worst website ever.. Why not just toll by plate? I have like 3 transponders and three different accounts because they keep deactivating them and their website is beyond belief difficult to use. Make it simple for heaven sakes, there is not …
This is awful. I try last night to pay a Toll Enforcement Invoice for a car on my account. every time I put the Account numbers in I got an error message saying the account numbers had to be numeric, which it was. This morning I tried to …
They replaced an old pass with a new mini, when I called to activate the wait time was less than 2 minutes. The rep Pamela then informed me I needed special placement based on the vehicle I registered which I would not have known. She …
There is no urgency when working with their commercial accounts division. We had a mix-up with our account and had to open a new account and purchase new transponders. I couldn’t put my trucks on the toll roads until this was resolved. …
Trying to cancel and get my balance refunded is impossible. Then, you charged me again when I have been gone for 2 months! Surprise, I told Amex not to pay the new charge but you owe me $20 but the balance is supposedly $28.99. When I left Florida, I had $20 balance.
Terrible customer service! My card was up-to-date and supposedly was the Declined three times gave them the same credit card number and everything and miraculously it went through when I asked why my card was declined when it’s the same …
I originally posted a scathing one-star review about SunPass for making it practically impossible to get money back that was owed to me. After so many attempts to reach them and being blown-off by staff, I finally posted my complaint here …
After an almost entire month of a car’s tag, that I rented for 3 days in November 2018, started to show up on my account and charge it up in May 2019. Finally have all the charges credited back, but that was scary and hoping it doesn’t happen again.
Make sure when you do not want to use your transporter anymore. Do not just terminate the transporter, MAKE sure you report it stolen or lost. These scum bags are charging for two months of tolls someone else used in a car I sold two months …
I added $40 to my account on October 31st and they said that I had a balance of $1 and change. Now, they say that I am negative $50 and that my account hasn’t had any payments since May. Where did the money that I gave them go? It’s out of …
If I could give them a zero star rating I would. Complete rip offs. They terminated my account because I didn’t have funds. I hate the easy pay feature and I rather go online and do the one time payment. They force people to set up easy pay …
The website was down and the toll free number would not accept my PIN, so I called back as a non-subscriber and was not given any kind of option to speak to customer service to find out why I can’t access my account. So how am I supposed to …
You call, wait an hour each and every time and the people act like they do not want to deal with you. I emailed and I was told someone would get back to me in two days. It never happened!! From now on when I take the highway I will use the …
From my home phone, everything is so very easy with SunPass and customer service is very responsive. However, called from the rental car location to activate my transponder…VERY frustrating!!! The recording kept getting my information …
Sunpass is now, and always has had the worst customer service. Impossible to get on the phone, their menu keeps booting you back to something where they don’t have to talk to you. And even their online support page is HORRIBLE. I have tried …
The company linked another vehicle to my account with a similar license plate number and charged me for their tolls. Their resolve was for me to pay the tolls and get proof from the DMV that wasn’t my tag number ever. If I do that and there …
Sunpass may take the cake for the worst customer service I have ever experienced. I’ve been trying to religiously activate a temporary transponder for a rental vehicle for about 3 weeks now and am always being told the system is down. The …
Horrible! I bought a transponder, activated it, then I got charged the minimum 3 times ($30 total)! Got my pic taken twice even though I have an “active” transponder! The funds on my account are not showing correctly, and the activity of …
Handled my issue carefully and quickly. Good job!
I can’t even give one star for my experience with the Sunpass Plus tolls at the Miami Airport but I can’t post the review with zero stars. Never more infuriated because of antiquated and broken equipment and waiting almost one hour to be …
I attempted to log in to the website; after several attempts I finally got in. Then it took each page more than a minute to load – if it did. I was able to do a couple of things before it kicked me out and would not allow me back in. I …
I keep getting random bills for photo tolls for cars that aren’t mine. Each time I have to wait on hold twenty minutes to dispute it. Sunpass is probably hoping I’ll just pay because it’s quicker. Smells like a bigger-than-usual-government …
Long hold times and you can basically only get SunPass pro by calling or ordering it online most stores either don’t carry it or are sold out
They are constantly having issues getting the billing correct. I just got a pile of bills from 4 moths ago! no other business can operate this way and still exist but it is OK for them too!! A couple of months ago i had another issue where they said i was in Orlando and WPB at the same time.
Fast and convenient. If heading west on Glades, DO NOT take the turnpike exit…take the next one into office. (Yes I took the turnpike exit the first time)
The transponder doesn’t even work, and they wanted to charge me for a new one . . it’s THEIR TRANSPONDER THAT DOESN’T WORK, why should I have to pay for it. The website hasn’t been working for months, they sent me a notice to log in to …
Constantly charges me incorrectly. Constantly misses my exits and entrances and then charges me for using the toll rode for a 12 hour period instead of my actual usage. Transponder works like half the time. License Plate reader always …
Please disregard the 1 star as it should be NONE. Their new system is horrible (and that’s a compliment). It is clearly malfunctioning and it should not be the consumer’s fault that they are now claiming to retroactively charge everyone …
Very easy to get to and deal with. Glad I Went!
The DMV issued a plate that was registered to me to another individual. While I was working with the DMV to clear the matter, the other individual has racked up over $100 in charges. Sunpass sent me an invoice with a picture of a …
I went there to reactive my sunpass account. I want to say Thank you so much Mr. Dave for your help. He is very helpful. I appreciate you.
Was a bit a wait. But when got to representative. They resolved all my issues. Deleted old car and added my new cars. Very professional and helpful
Stopped in here on a Friday (4-1) at lunchtime to get registered and get 3 Sunpass units. There were only a few people in front on me in line, and it went quickly. The gentleman who took care of me was very helpful in explaining everything and getting me taken care of. No problems, no Complaints.
Sunpass is probably one of the worst and most notorious thieving organizations to operate in Florida. Their entire business model is built upon forcing people to register in their systems through unethical fines, and then charging those …
Great service I walked in there and they kept me really quick and set everything for me
Thank you! 😊 …
My vehicle tag is register with sunpass yet I’ve received a few random invoice. I tried to resolve on line no luck. I tried calling customer service and waiting line is over 58 mins…
No customer service what so ever
Literally the worst experience contacting and using sun pass. They extort Florida residence & support is NEVER available. I was trying to add funds to my grandmothers sunpass account online & after dozens of attempts entering the …
Needed newctransponder as mine was not working. No such option available by calling customer service. Ridiculous
I ve been calling for 2 days just to cancel a sunpass nobody answered.
ATTENTION 🔻🔻🔻🔻
Seriously we supposedly entered this toll of kissime
And we went out in lantana but that was on July 26 …
We had an two issues where we were invoiced by plate when we have sun passes in our cars. Our service rep at the service center was extremely nice, helpful, and took care of our needs in a quick manner.
My first time purchasing a SunPass. They have the worst customer service I have ever experienced. No option to speak with a live person. I had to look at my phone to make sure I wasn’t calling Walmart customer service and that’s not a compliment.