I had two SunPower solar systems installed on this house. One was a prepaid lease and the other was a cash purchase. Each of them was around 3.3kWs. You can barely even see them on the roof and they produce enough energy to offset almost …
Even in December our expanded SunPower system is turning my electric meter backwards. We’ll have plenty of power when we buy an EV, but it won’t be a Tesla, that’s for sure!
Customer service is always able to solve any problem. Today Arwen was reassuring that my concerns would be rectified. Always considerate, professional and friendly
It’s a cake walk after getting in touch with your rep ! I was being helped by wonderful manager Bobby ! It’s a great company to work with ! If you are looking for cheap stuff don’t even bother coming in this to company, here you get what you pay for ! Not a cheap place but definitely worth it !
Santos was excellent at explaining how everything worked and helped with anything we asked, was a little issue with getting scheduled but I think it was because they were updating the software!
Quick, easy, and well informed process. Thank you, Clayton and Zy! Quality matters for a big long-term investment. SunPower has quality panels made in America.
Hello Everyone, I am very disgusted that sunpower is selling these u series to customers and labeling them as Sunpower made. These are not made by Sunpower or maxeon. Sunpower is buying 3rd rate solar panels from these small companies , …
Leaving a one star because today at 1:55 pm in California one of their drivers was driving so erratically that he almost caused me to rear end him. When I spoke Cynthia, the customer service representative, she decided to hang up in my face …
My last experience with sun power customer service rep was helpful and took the time to explain my concerns. I’m glad that customers are able to submit there concerns accordingly.
Kim was able to provide the information I needed quickly and accurately. He. Also was able to instruct me using the sonpower app to monitor my systems production.
My experience with SunPower has been very positive so far, their staff is very helpful and has been keeping me informed on what to expect. I didn’t choose five stars because I haven’t finished the installation process yet.
I’ve never gotten such fast results to untangle a technical problem before . Having Mark come to my aid was the most wonderful, easy process to get me back on line and into my SunPower app. Working with Mark was a great experience! Couldn’t thank him enough!
Your team is very responsive, answered all my questions promptly and staff is courteous. Entire projection coordination was very helpful. Your iPhone App is terrific!!!
My 6 kW system went operational in December of 2021 and stopped producing ANY solar in March of 2022. I thought it was a software glitch after one of their software updates. SunPower asked if I had a power outage and I said in the past, …
I was generally satisfied with the product which I bought directly from SunPower about 3 years ago. Now my PVS monitoring isn’t working because it was connecting with 3G cellular and that service no longer exists as of a month ago. I called …
My experience with the Welcome call with SunPower was very positive. The questions were clearly worded, there were no surprises and it was a brief call. Thank you for your professionalism with a welcoming feel.
I basically got a “hard pass” from SunPower. How do you even get disqualified during the initial phone conversation from some sales guy in Texas looking at satellite images of my California home? Was it because I told them I wasn’t going …
Rae was very informative and very helpful. She took care of all of my concerns and even followed up with me the following day to make sure everything was working right. She is a keeper!
Great experience with this company. Communication was fantastic and they worked through supply chain issues very well. My system was installed ahead of schedule and I couldn’t be happier. Thanks.
I was handled right away once getting through the menu choices and the representative was very helpful to resolve my question. Everything was resolved and I was completely satisfied with the service.
SunPower has been a stellar company thus far! Had a few bumps in the road due to a installation difficulty but all things have worked out on the plus side. I haven’t had an electric bill since installation a year ago. …
Great sunroof/Solar Panel install experience! From day one to day of completion., SunPower delivered what was promised! Kudos to all the team members that were involved from installers to phone operators and schedulers! Thank you.
I decided on SunPower, since they seem to be the technology leaders in solar. Although installations are often done by 3rd party companies, all my work was done by SunPower employees. Now that the system is running, I am very pleased. …
I looked into many solar companies and SunPower came out on top! Bobby L. never let me down and was wonderful from the start of the installation approval process through the system start up. He always kept me up to date on what was …
From installation to after care customer service, SunPower has been amazing. My recent chat with Customer Service (Carmela) was Ali excellent. I had a question regarding my payments for the system, and while she couldn’t assist me she did point me in the exact right direction and I got my problem solved!
Jayson was very helpful and thorough. He was able to give direction on how to best accomplish a special scheduling request. Successfully done.
Each contact I have had to this point has been great.
Very impressed with the attention to detail provided and the explanation of the contract. All representative have been polite and patient, even with my never ending list of questions and concerns. Of all the Solar companies we contacted, …
App said not generating power. A message about database update appeared. Was told that the green LED on my controller indicated normal operation and that purple indicated an update. LED was actually light green (boot-up) and cyan (blue) indicates update underway per manual that I found later. Dark green equals normal.
After taking several years to explore and prepare for a solar system purchase, we finally decided on SunPower. We paid more than any other solar system we were quoted, but we got more! The system is functioning beautifully, the office, …
Elizabeth Noyes was assigned as a Project Manager for the installation of solar panels on my roof. She was highly responsive and kept me in the loop during each and every phase of the installation all the way through final completion. …
The sales service to their customer service is excellent. I have been talking to several solar companies and Solar Power by far had answered my questions and will be my solar provider after months of questions from all the solar companies. …
5 Stars for Ryan at SunPower. He was very helpful in checking if our array was functioning correctly. (They are doing a major upgrade to the monitoring systems right now) SunPower has the best Warranties for panels/micro-converters. An American company that builds the panels in the USA. Thanks SunPower
My system just got up and running and I’ve had a great experience up until now. My project coordinator Autumn Barr made the process extremely smooth and easy for me. I’m really happy with everything so far and would recommend SunPower to my friends and family.
This is a long process with many involved coordinated steps. SunPower did an excellent job keeping me updated on the progress and the installation sequence on site. The professional team of electricians and panel installers were fabulous and displayed great care for my property. I am very pleased with my SunPower experience.
The guys that came to do the battery and hub installation were professional, polite and patient as we asked a lot of questions. They were quick but very thorough and left everything clean. The guys that installed the panels were also very …
I noticed that my solar was not generating so I called Sun Power and a very nice gentleman named Mark took my call.
After resetting the system and Mark doing some diagnostics we were back up and …
What a fantastic company! Great communication, installation, and service. Great dedication to task-the engineer installer waited 6 hours in the truck for the City inspector to arrive for final inspection. So happy the install went so …
From start to finish, the SunPower team was first rate. Lisa McNeil, the sales consultant was very thorough and the SunPower folks were very good with follow up. The installation team was very cordial and professional. They walked me …
I’ve had Sunpower working on our house since May. They stopped communicating with PG&E since PGE asked for more pictures Nov. 23rd. I have had more run around than in my last 45 years of construction contracting. This is the last week of …
From start to finish my solar project was amazing the only difficulty i had where a few delays due to parts supply issues. Patrick was my POC on the project but everyone i interacted with was helpful
I lost internet comms with Sunpower and Sheila clearly explained the details of what was going on and then set up a site visit. All done quickly and efficiently. Very pleasant and satisfying experience. …
I called Sun power regarding an issue with my system and spoke to a gentleman by the name of Hans and that was a pleasure talking to him
Hans understand my issues and he went above and beyond expectation …
SunPower’s been great so far (as expected). There was a small problem with my account set-up which kept me from observing the monitoring data from my panels. I was not in a hurry to get that fixed since I could tell from my meter that the …
DO NOT install solar with Sunpower. You are paying them to DAMAGE your own house. My roof is leaking water in rainy days one month after the installation. The cable box was dismantled by Sunpower. Internet/phone cables were left exposed. …
Sunpower was a pleasure to work with to get our solar panels installed. Their installation team was top notch and very professional. Can wait to reap the benefits from my electric bill.
Some guys came to my parent’s house told my dad everything he wanted to hear in order to convince him to install those things. They told him that they would fix the roof and that the pge bill would be really low besides “that he would get a …
Jeremiah was kind and helpful. Out a smile on my face while also being knowledgeable and concise. So far my excitedly with SunPower has been stellar. ;p
I am very happy with the product, team communication, and app (now that it’s fully updated). Sunpower is definitely a premium solar panel that works great with peace of mind that it will continue to work for many years. Now that I can see …
I chose Sunpower and they have been excellent! My power bill averages ~$10/per month. I have friends that have gone with other solar providers and they have had problems. Strongly recommend Sunpower!
Very good experience. Inspections take some time. SunPower emplyees were very courtious and efficient. System works very well. I am glad to have chosen SunPower for my solar system.
The Sunpower representative was most helpful solving my issue. Thank you for running diagnostics and assuring me my system was ideally performing. The upgrades still being implemented by SunPower will allow for a more interactive app and will be completed soon.
Rae was very amiable, patient & helpful during ~30 minutes of very frustrating efforts. It seemed the problem was complicated & not fully resolved. Gratefully… What I had learned from our our troubleshooting session allowed me to discover the fix in about 15 minutes. Kudos to Rae!
I had questions about the mobile app, that my installer could not answer. The Customer Care support agent, Carlvin Bryan, was able to help me out. It only took him about 5 minutes, and I was up and running. Thanks for the support!!
it was just a pleasant experience from start to finish. the salesman was not pushy the installation crew was absolutely fantastic very professional installation also very good communication with my contact person. i would definitely recommend sunpower to everyone.
tim klein
She was the Solar Power who helped with the Welcome package. She was courteous and patient since we had to work around to get her login into my loan payment access. My phone number did not match so we had to use my email. In the end we were able to accomplish what I need to get done.
Isabella did a great job. I found her to be very professional, as well as very knowledgeable about SunPower. She was also very responsive to my questions. Again great job !!!!
I spoke to a customer service rep named Mark regarding my Sunpower App. Mark was extremely helpful and made sure everything I needed to know was addressed. He was very knowledgeable and happy to help.
Thanks Mark
I recently signed an agreement with SunPower to install their system system at my house. It was a pleasure to meet two sale people from Sun Power such as Sean Clifford and Dan Savage They both are knowledgible profeccionals and were able …
This was one of our best-ever contractor experiences. Sunpower kept us informed throughout the entire process, met every expectation we had, and installation was superb!
I was notified by SunPower that the monitoring app had been updated to provide panel level performance monitoring but I couldn’t see that feature so I emailed support and got that quickly resolved. Shammah is a very responsive and effective …
Sean and Maggie from Synrg/Sunpower and the rest of the Sunpower team were awesome in getting our panels installed and hit PTO crazy quick! Only took about 7 weeks from the time we signed the contract until our panels were turned on! Highly recommend!!
It has been several years since installation so I am not sure why I am getting this now. However the work was done very well and relatively quickly and the system seems to be working fine. But the monitoring software changed and I have …
We had a 22 panel system installed. We signed our contract on 2/9/2022 and system was operational on 9/15/2022. All of the issues are related to Sunpower corporation. Within 72 hours of signing contract we received first invoice even …
Had attempted for last several months to log in a view production on desk top and app, but was able to connect/view. Called contact support number and was able to log in and view monitoring information on desk top and mobile devices after reset of account.
Just finished chatting with a SunPower salesman. Terrible experience as the salesman tried to scam me into signing the contract while kept saying I’m not agreeing to anything… …
My solar breaker has been tripping since the middle of June and my app is not communicating. I emailed customer support to help me get into my app in May. I have called several times and emailed Sunpower with no response to come and check …
We have had a terrible experience with Sun Power!!! We paid $20,000 for our system and after 2 months we were unable to monitor our service. When I called to find out what was going on, I was told I would need to pay $300 to have a …
Very frustrating experience to get any help on a rebate program.
As part of the incentives to choose SunPower over the other competitors, we were offered $750 Visa card credit by switching to a preferred lender by SunPower …
So far so good, the staff are very knowledgeable regarding solar panels and backup systems, I have had no problems connecting with my sunpower consultant or the customer service staff with any questions regarding my solar project. Thanks …
While the panels work great and the install went very well the billing department is awful. They constantly forget to add my auto pay discount and then say they will credit future bill and do not. I literally have to call every single …
Isabella Mercado from intake team helped me start the project after the visual design. She went through all details of the project, confirmed several important info of my house to ensure a smooth onsite survey. I really appreciate Isabella’s help and cannot wait for the project to start.
It is a great experience to work with SunPower for my solar panel project. Their representatives are very professional and patient to my questions and always give me satisfactory answers. I am confident the whole project will go on smoothly.
The people at Sunpower were great to work with. They were very responsive to my questions and request. They went above and beyond to address issues that arose during the installation process. …
Their customer service was TOP NOTCH. Was there with us every step of the way and answering any questions we had. We would highly recommend SunPower to anyone looking to get solar installed or is interested in saving Thousands!
We were really excited about getting solar, we went through the process and they were going to be installing it, at least that’s what we thought. The last we heard from our representative was that he had great news and the installation …
Everything was good except the following:
1- An assigned project Manager should be available to be contacted directly by there work phone or there cell phone, should not be left waiting on line with the …
Kudos to the SunPower team, from my sales consultant (Nader Barbari) to the installation team. System install and activation went smoothly and on time. Customer support was great, answering all my questions and getting me access to monitor my panel(s) performance data. Thank you so very much
These guys have been around longer than their competition and though they keep growing, the experience with the agent I’ve been working with this past year is efficient, he’s easy to talk to, and delivered my first rooftop solar system to …
I give SunPower 3 out of 4 stars. As the site site surveyor who came to inspect our roof, which sunpower hired, never put in that there was a leak on the roof. So it never went into the report submitted for government funding. Therefore, …
Today I had to call Sun power regarding my Solar Panel Hardware. The Customer Service Representative Catherine was very friendly and helpful. I explained to her my issue/problem. She walked me through me troubleshooting the problem over …
Overall I had great experience with sunpower team in getting the project off the ground. Starting with Arvin the salesperson and the project coordinators Carolina and Julia who proceeded with the all the logistics involved. Also appreciate …
Rae was an outstanding Customer Service Representative. She was patient and professional and helped my family find the reason for the problem with our solar panels. She also quickly placed an order for a technician to come to our house to …
SunPower has had all spring, summer and fall to complete the installation to my satisfaction but have failed to do so. I still have panels that are raised higher than others and they promised to paint the conduit to match the house siding …
I called to ask about the price quote and contract term and Catherine helped me out really well. She was nice and she provided me with what I needed. There will be some wait to be connected but she made me feel satisfied and provided me with every information with a professional manner.
Communication is definitely lacking with SunPower. Things started out good and our sales rep was very helpful. Once we were assigned a project manager, things seemed to go downhill in regards to communication. We would have installers show …
SunPower made our decision to get solar very simple. We had to have the presentation done via zoom, but Peter was very helpful and answered all of our questions honestly and thoroughly. I have already referred two people that are going …
With all the changes that have been happening with electrical prices going up. We decided to looking to solar. Sunpower was one of a few companies we looked into and they had the best reputation. I would have to say it is a well earn …
Everything was fine until recently when I tried contacting technical support.
My panels were installed last year. Last month I had a notification on the app that one or more devices were not working properly. …
Jen was extremely attentive, kind, and helpful. Communication with her was very different from my previous experience. She immediately found needed information and corrected errors in my billing. It was easy, pleasant, and efficient. I am genuinely impressed with her performance and intelligence. Thank you Jen!!! Thank you SunPower!
SunPower is the best I found during my search for solar. The panels work excellently! I am getting the best for what I consider a low 25 year rental payment. I spoke to Peejay today to help me with a problem that I had. He went above and …
Every step of the process was really easy. SunPower is an overall really competent and professional company. Everyone I worked with from start to finish has been great, especially Matthew Hale. I did a lot of research into other Solar Companies before going with SunPower and I know I definitely made the right choice.
Great experience working with Issac and David. They are always on the top of things and responds almost immediately when needed. Overall experience with SunPower is wonderful, only thing they can improve is the availability of panels. I had …
The communication throughout the process of design to installation was outstanding. They were able to have our system installed and up and running within a few days. We are so happy we chose SunPower. I also want to shout out our sales …
Marie (Energy Consultant) made the information gathering complete and easy. The installation could have been smoother. A SunPower crew leader had a personal commitment limiting the first day installation effort to half a day. There was …
The salesman and project coordinator were professional, helpful and prompt with their responses. The company took on the headache of handling all of the permitting paperwork required by the local government and the utility. The installation …
Okay, I admit. The PG&E bill for June at $250 was the last straw. Added to the fact that I looked at my usage and though I used less energy as compared to June 2017, the bill was significantly higher because the rate was higher. …
Great customer service. Everyone has been super helpful. They streamlined the whole process with plenty of information to keep you in the loop at all times. What truly sold me was going with a company that has been in the business for over …
First time reaching out to customer support and Rae was very helpful. It turned out the issue was caused by a software update and now everything is fine. Speaking of updates, SunPower continues to improve their app and add features that are …
I had two SunPower solar systems installed on this house. One was a prepaid lease and the other was a cash purchase. Each of them was around 3.3kWs. You can barely even see them on the roof and they produce enough energy to offset almost …
I did ask about a copy of my lease and never got it. All other things were handled in a timely manor knowing how busy your guys are.
Even in December our expanded SunPower system is turning my electric meter backwards. We’ll have plenty of power when we buy an EV, but it won’t be a Tesla, that’s for sure!
All representatives have been friendly &
Knowledgeable. Phone calls are answered promptly. Installation faster than expected. Grear company!!!
Customer service is always able to solve any problem. Today Arwen was reassuring that my concerns would be rectified. Always considerate, professional and friendly
I’m very happy with the performance of my panels! Best decision ever. Thank you for the great customer service too.
It’s a cake walk after getting in touch with your rep ! I was being helped by wonderful manager Bobby ! It’s a great company to work with ! If you are looking for cheap stuff don’t even bother coming in this to company, here you get what you pay for ! Not a cheap place but definitely worth it !
My associate was very helpful and resolved my issue quickly. I appreciated his helpful demeanor and resourcefulness.
All of SunPower’s Team members are Very
Professional and Very Understanding
of their Customers’ Needs. …
Santos was excellent at explaining how everything worked and helped with anything we asked, was a little issue with getting scheduled but I think it was because they were updating the software!
Quick, easy, and well informed process. Thank you, Clayton and Zy! Quality matters for a big long-term investment. SunPower has quality panels made in America.
Hello Everyone, I am very disgusted that sunpower is selling these u series to customers and labeling them as Sunpower made. These are not made by Sunpower or maxeon. Sunpower is buying 3rd rate solar panels from these small companies , …
Leaving a one star because today at 1:55 pm in California one of their drivers was driving so erratically that he almost caused me to rear end him. When I spoke Cynthia, the customer service representative, she decided to hang up in my face …
My last experience with sun power customer service rep was helpful and took the time to explain my concerns. I’m glad that customers are able to submit there concerns accordingly.
Kim was able to provide the information I needed quickly and accurately. He. Also was able to instruct me using the sonpower app to monitor my systems production.
My experience with SunPower has been very positive so far, their staff is very helpful and has been keeping me informed on what to expect. I didn’t choose five stars because I haven’t finished the installation process yet.
I’ve never gotten such fast results to untangle a technical problem before . Having Mark come to my aid was the most wonderful, easy process to get me back on line and into my SunPower app. Working with Mark was a great experience! Couldn’t thank him enough!
Your team is very responsive, answered all my questions promptly and staff is courteous. Entire projection coordination was very helpful. Your iPhone App is terrific!!!
My 6 kW system went operational in December of 2021 and stopped producing ANY solar in March of 2022. I thought it was a software glitch after one of their software updates. SunPower asked if I had a power outage and I said in the past, …
I was generally satisfied with the product which I bought directly from SunPower about 3 years ago. Now my PVS monitoring isn’t working because it was connecting with 3G cellular and that service no longer exists as of a month ago. I called …
Maria was fantastic. She listened to me, and resolved my issue of connectivity in a few minutes. She was very professionals, kind, and resourceful.
My experience with the Welcome call with SunPower was very positive. The questions were clearly worded, there were no surprises and it was a brief call. Thank you for your professionalism with a welcoming feel.
I basically got a “hard pass” from SunPower. How do you even get disqualified during the initial phone conversation from some sales guy in Texas looking at satellite images of my California home? Was it because I told them I wasn’t going …
Transferred our warranty. Aileen was very helpful and a good communicator.
Rae was very informative and very helpful. She took care of all of my concerns and even followed up with me the following day to make sure everything was working right. She is a keeper!
Great experience with this company. Communication was fantastic and they worked through supply chain issues very well. My system was installed ahead of schedule and I couldn’t be happier. Thanks.
I was handled right away once getting through the menu choices and the representative was very helpful to resolve my question. Everything was resolved and I was completely satisfied with the service.
SunPower has been a stellar company thus far! Had a few bumps in the road due to a installation difficulty but all things have worked out on the plus side. I haven’t had an electric bill since installation a year ago. …
Great sunroof/Solar Panel install experience! From day one to day of completion., SunPower delivered what was promised! Kudos to all the team members that were involved from installers to phone operators and schedulers! Thank you.
I decided on SunPower, since they seem to be the technology leaders in solar. Although installations are often done by 3rd party companies, all my work was done by SunPower employees. Now that the system is running, I am very pleased. …
I looked into many solar companies and SunPower came out on top! Bobby L. never let me down and was wonderful from the start of the installation approval process through the system start up. He always kept me up to date on what was …
From installation to after care customer service, SunPower has been amazing. My recent chat with Customer Service (Carmela) was Ali excellent. I had a question regarding my payments for the system, and while she couldn’t assist me she did point me in the exact right direction and I got my problem solved!
Jayson was very helpful and thorough. He was able to give direction on how to best accomplish a special scheduling request. Successfully done.
Each contact I have had to this point has been great.
Very impressed with the attention to detail provided and the explanation of the contract. All representative have been polite and patient, even with my never ending list of questions and concerns. Of all the Solar companies we contacted, …
App said not generating power. A message about database update appeared. Was told that the green LED on my controller indicated normal operation and that purple indicated an update. LED was actually light green (boot-up) and cyan (blue) indicates update underway per manual that I found later. Dark green equals normal.
I had SunPower do Solar about a year ago. I have been very happy with the solar setup. …
After taking several years to explore and prepare for a solar system purchase, we finally decided on SunPower. We paid more than any other solar system we were quoted, but we got more! The system is functioning beautifully, the office, …
Elizabeth Noyes was assigned as a Project Manager for the installation of solar panels on my roof. She was highly responsive and kept me in the loop during each and every phase of the installation all the way through final completion. …
The sales service to their customer service is excellent. I have been talking to several solar companies and Solar Power by far had answered my questions and will be my solar provider after months of questions from all the solar companies. …
5 Stars for Ryan at SunPower. He was very helpful in checking if our array was functioning correctly. (They are doing a major upgrade to the monitoring systems right now) SunPower has the best Warranties for panels/micro-converters. An American company that builds the panels in the USA. Thanks SunPower
My system just got up and running and I’ve had a great experience up until now. My project coordinator Autumn Barr made the process extremely smooth and easy for me. I’m really happy with everything so far and would recommend SunPower to my friends and family.
This is a long process with many involved coordinated steps. SunPower did an excellent job keeping me updated on the progress and the installation sequence on site. The professional team of electricians and panel installers were fabulous and displayed great care for my property. I am very pleased with my SunPower experience.
The guys that came to do the battery and hub installation were professional, polite and patient as we asked a lot of questions. They were quick but very thorough and left everything clean. The guys that installed the panels were also very …
Bella (Isabella) was very patient and professional doing my intake meeting at SunPower. 2 thumbs up.
Reg helped me to resolve a Sunpower solar system monitoring issue. Her conduct was very polite and professional.
I noticed that my solar was not generating so I called Sun Power and a very nice gentleman named Mark took my call.
After resetting the system and Mark doing some diagnostics we were back up and …
What a fantastic company! Great communication, installation, and service. Great dedication to task-the engineer installer waited 6 hours in the truck for the City inspector to arrive for final inspection. So happy the install went so …
From start to finish, the SunPower team was first rate. Lisa McNeil, the sales consultant was very thorough and the SunPower folks were very good with follow up. The installation team was very cordial and professional. They walked me …
SumPower is a great company. They service and people are quality. Highly recommended, just ask for Stacia Martin and Athena Stone!!!
Great service. Randy was knowledgeable and courteous. He resolved the issue very professionally and quickly.
Very helpful. Thank you Jenny for your help.
Abdul is the best representative. He is a great friend too.
I’ve had Sunpower working on our house since May. They stopped communicating with PG&E since PGE asked for more pictures Nov. 23rd. I have had more run around than in my last 45 years of construction contracting. This is the last week of …
I was able to re-enable the mysunpower app on my phone with the help that I received. I was happy that it was relatively easy once I got some advice.
Great company to work with. Just started my journey- everything gets explained clearly and everyone is very helpful along the way. Ty Marlon
From start to finish my solar project was amazing the only difficulty i had where a few delays due to parts supply issues. Patrick was my POC on the project but everyone i interacted with was helpful
I lost internet comms with Sunpower and Sheila clearly explained the details of what was going on and then set up a site visit. All done quickly and efficiently. Very pleasant and satisfying experience. …
I called Sun power regarding an issue with my system and spoke to a gentleman by the name of Hans and that was a pleasure talking to him
Hans understand my issues and he went above and beyond expectation …
SunPower’s been great so far (as expected). There was a small problem with my account set-up which kept me from observing the monitoring data from my panels. I was not in a hurry to get that fixed since I could tell from my meter that the …
DO NOT install solar with Sunpower. You are paying them to DAMAGE your own house. My roof is leaking water in rainy days one month after the installation. The cable box was dismantled by Sunpower. Internet/phone cables were left exposed. …
Sunpower was a pleasure to work with to get our solar panels installed. Their installation team was top notch and very professional. Can wait to reap the benefits from my electric bill.
Some guys came to my parent’s house told my dad everything he wanted to hear in order to convince him to install those things. They told him that they would fix the roof and that the pge bill would be really low besides “that he would get a …
SunPower Corp. did a fantastic job installing my Solar products! Matthew Hale and Taylor Ferimer are a Great Team answering all my questions.
Jeremiah was kind and helpful. Out a smile on my face while also being knowledgeable and concise. So far my excitedly with SunPower has been stellar. ;p
Isabella was very patient, clear and thorough in her explanation. She was a great help in completing the process and scheduling the site assessment.
I am very happy with the product, team communication, and app (now that it’s fully updated). Sunpower is definitely a premium solar panel that works great with peace of mind that it will continue to work for many years. Now that I can see …
I chose Sunpower and they have been excellent! My power bill averages ~$10/per month. I have friends that have gone with other solar providers and they have had problems. Strongly recommend Sunpower!
Very good experience. Inspections take some time. SunPower emplyees were very courtious and efficient. System works very well. I am glad to have chosen SunPower for my solar system.
The Sunpower representative was most helpful solving my issue. Thank you for running diagnostics and assuring me my system was ideally performing. The upgrades still being implemented by SunPower will allow for a more interactive app and will be completed soon.
Rae was very amiable, patient & helpful during ~30 minutes of very frustrating efforts. It seemed the problem was complicated & not fully resolved. Gratefully… What I had learned from our our troubleshooting session allowed me to discover the fix in about 15 minutes. Kudos to Rae!
I had questions about the mobile app, that my installer could not answer. The Customer Care support agent, Carlvin Bryan, was able to help me out. It only took him about 5 minutes, and I was up and running. Thanks for the support!!
Thank you so much for your kind help. Everyone from SunPower have been so nice to me. I look forward to our next meeting on Monday the 12 around 1pm.
it was just a pleasant experience from start to finish. the salesman was not pushy the installation crew was absolutely fantastic very professional installation also very good communication with my contact person. i would definitely recommend sunpower to everyone.
tim klein
She was the Solar Power who helped with the Welcome package. She was courteous and patient since we had to work around to get her login into my loan payment access. My phone number did not match so we had to use my email. In the end we were able to accomplish what I need to get done.
Isabella did a great job. I found her to be very professional, as well as very knowledgeable about SunPower. She was also very responsive to my questions. Again great job !!!!
I spoke to a customer service rep named Mark regarding my Sunpower App. Mark was extremely helpful and made sure everything I needed to know was addressed. He was very knowledgeable and happy to help.
Thanks Mark
I recently signed an agreement with SunPower to install their system system at my house. It was a pleasure to meet two sale people from Sun Power such as Sean Clifford and Dan Savage They both are knowledgible profeccionals and were able …
This was one of our best-ever contractor experiences. Sunpower kept us informed throughout the entire process, met every expectation we had, and installation was superb!
I was notified by SunPower that the monitoring app had been updated to provide panel level performance monitoring but I couldn’t see that feature so I emailed support and got that quickly resolved. Shammah is a very responsive and effective …
Sean and Maggie from Synrg/Sunpower and the rest of the Sunpower team were awesome in getting our panels installed and hit PTO crazy quick! Only took about 7 weeks from the time we signed the contract until our panels were turned on! Highly recommend!!
It has been several years since installation so I am not sure why I am getting this now. However the work was done very well and relatively quickly and the system seems to be working fine. But the monitoring software changed and I have …
We had a 22 panel system installed. We signed our contract on 2/9/2022 and system was operational on 9/15/2022. All of the issues are related to Sunpower corporation. Within 72 hours of signing contract we received first invoice even …
Had attempted for last several months to log in a view production on desk top and app, but was able to connect/view. Called contact support number and was able to log in and view monitoring information on desk top and mobile devices after reset of account.
Just finished chatting with a SunPower salesman. Terrible experience as the salesman tried to scam me into signing the contract while kept saying I’m not agreeing to anything… …
My solar breaker has been tripping since the middle of June and my app is not communicating. I emailed customer support to help me get into my app in May. I have called several times and emailed Sunpower with no response to come and check …
We have had a terrible experience with Sun Power!!! We paid $20,000 for our system and after 2 months we were unable to monitor our service. When I called to find out what was going on, I was told I would need to pay $300 to have a …
Very frustrating experience to get any help on a rebate program.
As part of the incentives to choose SunPower over the other competitors, we were offered $750 Visa card credit by switching to a preferred lender by SunPower …
So far so good, the staff are very knowledgeable regarding solar panels and backup systems, I have had no problems connecting with my sunpower consultant or the customer service staff with any questions regarding my solar project. Thanks …
Sunpower has the worst customer support ever.
TL;dr the sunpower has the worst scheduling and customer support and they never …
While the panels work great and the install went very well the billing department is awful. They constantly forget to add my auto pay discount and then say they will credit future bill and do not. I literally have to call every single …
Isabella Mercado from intake team helped me start the project after the visual design. She went through all details of the project, confirmed several important info of my house to ensure a smooth onsite survey. I really appreciate Isabella’s help and cannot wait for the project to start.
It is a great experience to work with SunPower for my solar panel project. Their representatives are very professional and patient to my questions and always give me satisfactory answers. I am confident the whole project will go on smoothly.
Update from my last post.
I like the product but they could have done better in communication to the customer. …
The people at Sunpower were great to work with. They were very responsive to my questions and request. They went above and beyond to address issues that arose during the installation process. …
Their customer service was TOP NOTCH. Was there with us every step of the way and answering any questions we had. We would highly recommend SunPower to anyone looking to get solar installed or is interested in saving Thousands!
We were really excited about getting solar, we went through the process and they were going to be installing it, at least that’s what we thought. The last we heard from our representative was that he had great news and the installation …
Everything was good except the following:
1- An assigned project Manager should be available to be contacted directly by there work phone or there cell phone, should not be left waiting on line with the …
Kudos to the SunPower team, from my sales consultant (Nader Barbari) to the installation team. System install and activation went smoothly and on time. Customer support was great, answering all my questions and getting me access to monitor my panel(s) performance data. Thank you so very much
These guys have been around longer than their competition and though they keep growing, the experience with the agent I’ve been working with this past year is efficient, he’s easy to talk to, and delivered my first rooftop solar system to …
I give SunPower 3 out of 4 stars. As the site site surveyor who came to inspect our roof, which sunpower hired, never put in that there was a leak on the roof. So it never went into the report submitted for government funding. Therefore, …
Today I had to call Sun power regarding my Solar Panel Hardware. The Customer Service Representative Catherine was very friendly and helpful. I explained to her my issue/problem. She walked me through me troubleshooting the problem over …
Overall I had great experience with sunpower team in getting the project off the ground. Starting with Arvin the salesperson and the project coordinators Carolina and Julia who proceeded with the all the logistics involved. Also appreciate …
Rae was an outstanding Customer Service Representative. She was patient and professional and helped my family find the reason for the problem with our solar panels. She also quickly placed an order for a technician to come to our house to …
Absolutely an excellent experience having SunPower install our solar system!
Everyone that we worked with were professional, knowledgeable, helpful, and …
SunPower has had all spring, summer and fall to complete the installation to my satisfaction but have failed to do so. I still have panels that are raised higher than others and they promised to paint the conduit to match the house siding …
I called to ask about the price quote and contract term and Catherine helped me out really well. She was nice and she provided me with what I needed. There will be some wait to be connected but she made me feel satisfied and provided me with every information with a professional manner.
Communication is definitely lacking with SunPower. Things started out good and our sales rep was very helpful. Once we were assigned a project manager, things seemed to go downhill in regards to communication. We would have installers show …
SunPower made our decision to get solar very simple. We had to have the presentation done via zoom, but Peter was very helpful and answered all of our questions honestly and thoroughly. I have already referred two people that are going …
With all the changes that have been happening with electrical prices going up. We decided to looking to solar. Sunpower was one of a few companies we looked into and they had the best reputation. I would have to say it is a well earn …
Everything was fine until recently when I tried contacting technical support.
My panels were installed last year. Last month I had a notification on the app that one or more devices were not working properly. …
Jen was extremely attentive, kind, and helpful. Communication with her was very different from my previous experience. She immediately found needed information and corrected errors in my billing. It was easy, pleasant, and efficient. I am genuinely impressed with her performance and intelligence. Thank you Jen!!! Thank you SunPower!
SunPower is the best I found during my search for solar. The panels work excellently! I am getting the best for what I consider a low 25 year rental payment. I spoke to Peejay today to help me with a problem that I had. He went above and …
Every step of the process was really easy. SunPower is an overall really competent and professional company. Everyone I worked with from start to finish has been great, especially Matthew Hale. I did a lot of research into other Solar Companies before going with SunPower and I know I definitely made the right choice.
Great experience working with Issac and David. They are always on the top of things and responds almost immediately when needed. Overall experience with SunPower is wonderful, only thing they can improve is the availability of panels. I had …
The communication throughout the process of design to installation was outstanding. They were able to have our system installed and up and running within a few days. We are so happy we chose SunPower. I also want to shout out our sales …
Marie (Energy Consultant) made the information gathering complete and easy. The installation could have been smoother. A SunPower crew leader had a personal commitment limiting the first day installation effort to half a day. There was …
The salesman and project coordinator were professional, helpful and prompt with their responses. The company took on the headache of handling all of the permitting paperwork required by the local government and the utility. The installation …
Okay, I admit. The PG&E bill for June at $250 was the last straw. Added to the fact that I looked at my usage and though I used less energy as compared to June 2017, the bill was significantly higher because the rate was higher. …
Great customer service. Everyone has been super helpful. They streamlined the whole process with plenty of information to keep you in the loop at all times. What truly sold me was going with a company that has been in the business for over …
First time reaching out to customer support and Rae was very helpful. It turned out the issue was caused by a software update and now everything is fine. Speaking of updates, SunPower continues to improve their app and add features that are …
I called Support and had a GREAT experience. I really felt the agent went above and beyond, and wanted to share the story. …