Where is the reliability, i cant reach anyone after hours and there is a problem with the internet, i was in the middle of a pretty important email with work and guess what it kicked me off the internet and now i cant connect, i just …
Great Customer service and great internet. When ever I have an issue Sureline is on top of getting the issue fixed. I wouldn’t go with any else for internet! Sureline is the way to go.
Looking into moving to the area and calling around to price things out. So far this is the best customer service I have received. They are very informative and are definitely know what they are doing. Highly suggest checking into them!
I normally do not leave reviews but this company is pathetic. I do not recommend this company. I really had high hopes and faith in this company due to recommendation from a friend. At first we loved it because we were just happy to have …
I wish I could do zero stars. This place is a joke. Called last week and ordered service. They told me a tech would be calling to set it up. No call all week. I called them today and they “lost” my order and “did not know who was working …
Sureline Broadband has THE absolute best customer service I have ever recieved, the people are genuine and ready to serve you in every way possible. I highly recommend them!
Honestly the best internet I have ever used. I am a huge gamer and the internet they provide for gaming is just unrealistic. They also respond super fast whenever I have any questions. 10/10 Recommend Sureline.
My parents have this internet, came home to visit yiikes. Not even pulling 1 mbps down. Have a video online of trying to watch a hulu show at 1am (non peak time) only device in house running and it stops and give ring of death 13 times in …
Threw this challenging time in my life this company has brought my family a great service that continues today I would highly recommend this company to everyone especially family’s that have a label in this town there willing to play there part so thank you sureline Broadband for your service
Set up was easy they installed where I didn’t want and don’t want to change my installation point, instead they want me to buy something else from them(wifi booster). They have decent customer service.
I have used Sureline Broadband as my home internet provider for almost two years. Josh and his team worked really hard to get things dialed in and the service is absolutely reliable and fast. I highly recommend them.
Terrible service, paid over 100$ for their best package plus about 100$ in installation fees and have been with them for a little over 2 weeks and still haven’t been able to use my Wi-Fi for what I intended it for (gaming) not even once. …
This company is awful. They charge almost 100$ for their “top tier” and its constantly crashing with only one device in use. I have to call almost biweekly to get these guys to “fix” my connection issues, heaven forbid it be on a weekend. …
Phenomenal customer service, questions are quickly answered, any problems (haven’t really had any) were resolved quickly. And to top it off–the Internet will knock your socks off! Thank you Sureline Broadband now I can actually enjoy using my internet!
First couple of months were great. After that it started lagging a lot. When I called to see what was going on I was told I was using a lot of it all the time and I needed to upgrade to the next pkg. when I requested to be upgraded I was …
so disappointed in this service right now. when asked why I’ve been charged so much more a month adding up to $60 in overages they said it was changed when I went to auto pay. and because I didnt catch it. I was told no you can’t get a …
I just subscribed with SureLine Broadband. Kevin & Len came out for the installation they were polite, informative and very knowledgeable of the system. Kevin & Len set it up quickly and then dialed it in. I have been pleased with the …
Very disappointed. I pay for the gamers package (99.99) an can’t even use more than 1-2 TV’s. There is no 24/7 customer service that they claim. They call you when they feel like it. An claim to fix it but nothing’s different. And from what …
Sureline is truly Family and take care of their customers! I have three business locations in Central Oregon. They take care of two of them and will soon be taking care of the third. They also provide my services to my personal Home way out in Powell Butte! The Team is amazing at Sureline and they CARE!
We have been with Sureline for over a year and we absolutely love it!! With 5 kids in the house watching Netflix and using gaming systems we NEVER have any issues. We have not experienced any lag. Super satisfied and refer others to Sureline.
I am pleasantly surprised as the business owner got in contact with me and provided their direct line for me to call. I am going to give this company a chance when I am ready to change my internet and the fact that they reached out to talk …
I used to love sureline was very happy with my service. Now I have nothing but problems! My internet has been horribly slow for months I have called a dozen or more times left emails left messages even went into the building and I have yet …
I did not have a very good experience with Sureline. I was originally attracted to them because of the unlimited data. I knew that their download was limited to 3mbps but I thought that was doable. It is but the lag is noticeable. …
Had the best experience with this company. The tech showed up when they said he would. Very professional installation, neatly done in a timely manner. Customer service was top notch answering all my questions and scheduling my install …
11/10 Recommend this company. Tried the other companies in the area and Sureline exceeded my expectations. They value their customers and were very quick to provide an install at no hassle. Love this company!
Another weekend with no internet.
This happens multiple times a year and they advertise that you can speak with someone 24/7 any day of the year , I’ve never once had success getting the phone …
We moved to Madras 4 years ago and I worked from home at the time. Had to have reliable, fast internet services. We were with a different local company for awhile and I was losing work due to down time and slow speeds and paying way to …
I’ve been a Sureline Broadband customer for a few months now and have had nothing but a great experience with them. They’re up front about their pricing, can recommend modems based on your needs/wants and their customer service, both on the …
Shoddy underhanded business techniques regarding discontinuing services. Called to discontinue service and was told in order to disconnect I had to go to a particular online site and sign a document agreeing to pay 30 days of service beyond …
Nice iob guys! You had me in for an interview based on my experience with microwave terrestrial internet service! I used to work for your competitor and the biggest sell to bring me in was because I had tons of 5 star google reviews. You …
Sureline has changed my mind about what to expect from an Internet Service Provider. Before switching to them, I knew that terrible customer service with random down times were the absolute gold standard when it came to dealing with …
Worst customer service ever. Called to set up internet a month and half later an install window of 8-10 am . 940am comes around and they call and say they going to be late fine no problem. Tech comes at noon. 1. Says can’t instal he forgot …
I can’t even give them one star. This is the worst service I have ever had. I have been calling frequently about being cut off from calls on a daily basis. Now I can’t even call out. I get a message that says “This number has been rejected …
I started sureline and they were very nice and professional. As soon as the service was connected we began to have issues. The speed was there however multiple devices were not able to be connected at the same times without issues. I called …
I called around to different service providers before moving to Madras, and when I talked with Lamont at Sureline, I knew who we were going with! He took the time to educate me on how things worked, answered all of my questions and really …
I’ve had Sureline for going almost 4 years. I’ve had multiple times where the Internet has not worked temporarily. It happens. I can be understanding. But today was my last straw. Internet didn’t work all weekend. Wife works from home but …
I had service with you while I lived in Madras and had issues the entire time. I asked for help multiple times and I talked with your office more times than there were logs for. After 4 months I never received help with the issue and was …
I went with Sureline to support a local business. From the beginning I have had slow speed and connection issues. I’ve called customer service several times but they always tell me that everything is fine or they’ll look into it and call me …
Sureline has never disappointed! We moved to Madras in April and signed up with their services immediately.. In the beginning we had some struggles with our service keeping up with our needs! The team at sureline worked tirelessly to …
Where is the reliability, i cant reach anyone after hours and there is a problem with the internet, i was in the middle of a pretty important email with work and guess what it kicked me off the internet and now i cant connect, i just …
Great Customer service and great internet. When ever I have an issue Sureline is on top of getting the issue fixed. I wouldn’t go with any else for internet! Sureline is the way to go.
Looking into moving to the area and calling around to price things out. So far this is the best customer service I have received. They are very informative and are definitely know what they are doing. Highly suggest checking into them!
I normally do not leave reviews but this company is pathetic. I do not recommend this company. I really had high hopes and faith in this company due to recommendation from a friend. At first we loved it because we were just happy to have …
I wish I could do zero stars. This place is a joke. Called last week and ordered service. They told me a tech would be calling to set it up. No call all week. I called them today and they “lost” my order and “did not know who was working …
Sureline Broadband has THE absolute best customer service I have ever recieved, the people are genuine and ready to serve you in every way possible. I highly recommend them!
Honestly the best internet I have ever used. I am a huge gamer and the internet they provide for gaming is just unrealistic. They also respond super fast whenever I have any questions. 10/10 Recommend Sureline.
My parents have this internet, came home to visit yiikes. Not even pulling 1 mbps down. Have a video online of trying to watch a hulu show at 1am (non peak time) only device in house running and it stops and give ring of death 13 times in …
Threw this challenging time in my life this company has brought my family a great service that continues today I would highly recommend this company to everyone especially family’s that have a label in this town there willing to play there part so thank you sureline Broadband for your service
Set up was easy they installed where I didn’t want and don’t want to change my installation point, instead they want me to buy something else from them(wifi booster). They have decent customer service.
I have used Sureline Broadband as my home internet provider for almost two years. Josh and his team worked really hard to get things dialed in and the service is absolutely reliable and fast. I highly recommend them.
Terrible service, paid over 100$ for their best package plus about 100$ in installation fees and have been with them for a little over 2 weeks and still haven’t been able to use my Wi-Fi for what I intended it for (gaming) not even once. …
This company is awful. They charge almost 100$ for their “top tier” and its constantly crashing with only one device in use. I have to call almost biweekly to get these guys to “fix” my connection issues, heaven forbid it be on a weekend. …
Phenomenal customer service, questions are quickly answered, any problems (haven’t really had any) were resolved quickly. And to top it off–the Internet will knock your socks off! Thank you Sureline Broadband now I can actually enjoy using my internet!
First couple of months were great. After that it started lagging a lot. When I called to see what was going on I was told I was using a lot of it all the time and I needed to upgrade to the next pkg. when I requested to be upgraded I was …
so disappointed in this service right now. when asked why I’ve been charged so much more a month adding up to $60 in overages they said it was changed when I went to auto pay. and because I didnt catch it. I was told no you can’t get a …
I just subscribed with SureLine Broadband. Kevin & Len came out for the installation they were polite, informative and very knowledgeable of the system. Kevin & Len set it up quickly and then dialed it in. I have been pleased with the …
Very disappointed. I pay for the gamers package (99.99) an can’t even use more than 1-2 TV’s. There is no 24/7 customer service that they claim. They call you when they feel like it. An claim to fix it but nothing’s different. And from what …
Use to be good internet service…5 stars…but I had to change my review. Service would drop regularly and slow speeds.
Sureline is truly Family and take care of their customers! I have three business locations in Central Oregon. They take care of two of them and will soon be taking care of the third. They also provide my services to my personal Home way out in Powell Butte! The Team is amazing at Sureline and they CARE!
We have been with Sureline for over a year and we absolutely love it!! With 5 kids in the house watching Netflix and using gaming systems we NEVER have any issues. We have not experienced any lag. Super satisfied and refer others to Sureline.
I am pleasantly surprised as the business owner got in contact with me and provided their direct line for me to call. I am going to give this company a chance when I am ready to change my internet and the fact that they reached out to talk …
I used to love sureline was very happy with my service. Now I have nothing but problems! My internet has been horribly slow for months I have called a dozen or more times left emails left messages even went into the building and I have yet …
I did not have a very good experience with Sureline. I was originally attracted to them because of the unlimited data. I knew that their download was limited to 3mbps but I thought that was doable. It is but the lag is noticeable. …
Had the best experience with this company. The tech showed up when they said he would. Very professional installation, neatly done in a timely manner. Customer service was top notch answering all my questions and scheduling my install …
11/10 Recommend this company. Tried the other companies in the area and Sureline exceeded my expectations. They value their customers and were very quick to provide an install at no hassle. Love this company!
Another weekend with no internet.
This happens multiple times a year and they advertise that you can speak with someone 24/7 any day of the year , I’ve never once had success getting the phone …
We moved to Madras 4 years ago and I worked from home at the time. Had to have reliable, fast internet services. We were with a different local company for awhile and I was losing work due to down time and slow speeds and paying way to …
I’ve been a Sureline Broadband customer for a few months now and have had nothing but a great experience with them. They’re up front about their pricing, can recommend modems based on your needs/wants and their customer service, both on the …
Shoddy underhanded business techniques regarding discontinuing services. Called to discontinue service and was told in order to disconnect I had to go to a particular online site and sign a document agreeing to pay 30 days of service beyond …
Nice iob guys! You had me in for an interview based on my experience with microwave terrestrial internet service! I used to work for your competitor and the biggest sell to bring me in was because I had tons of 5 star google reviews. You …
Sureline has changed my mind about what to expect from an Internet Service Provider. Before switching to them, I knew that terrible customer service with random down times were the absolute gold standard when it came to dealing with …
Worst customer service ever. Called to set up internet a month and half later an install window of 8-10 am . 940am comes around and they call and say they going to be late fine no problem. Tech comes at noon. 1. Says can’t instal he forgot …
I can’t even give them one star. This is the worst service I have ever had. I have been calling frequently about being cut off from calls on a daily basis. Now I can’t even call out. I get a message that says “This number has been rejected …
I started sureline and they were very nice and professional. As soon as the service was connected we began to have issues. The speed was there however multiple devices were not able to be connected at the same times without issues. I called …
I called around to different service providers before moving to Madras, and when I talked with Lamont at Sureline, I knew who we were going with! He took the time to educate me on how things worked, answered all of my questions and really …
I’ve had Sureline for going almost 4 years. I’ve had multiple times where the Internet has not worked temporarily. It happens. I can be understanding. But today was my last straw. Internet didn’t work all weekend. Wife works from home but …
I had service with you while I lived in Madras and had issues the entire time. I asked for help multiple times and I talked with your office more times than there were logs for. After 4 months I never received help with the issue and was …
I went with Sureline to support a local business. From the beginning I have had slow speed and connection issues. I’ve called customer service several times but they always tell me that everything is fine or they’ll look into it and call me …
Sureline has never disappointed! We moved to Madras in April and signed up with their services immediately.. In the beginning we had some struggles with our service keeping up with our needs! The team at sureline worked tirelessly to …