Our Management provides complete association management and property management services for homeowners associations, community … See more
Read More| Friday | 9AM to 3PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
107 N Line Dr, Apopka, FL 32703
very hard to reach them i am trying calling since this morning no body call me back
Staff is harrassing.tells lies often.does not practice good accounting.often wants homeowner to do their jobs arkund neighborhood.
I can’t believe the customer service was so poor. The gentleman was rude and refused to answer questions. He just kept saying fill in the form! Completely unprofessional!
They are under new ownership and everyone we have worked with has been professional, prompt and accommodating.
I agree with others no customer service they never get back to you, you can’t even leave a message and nobody answers the phone. When you finally talk to them they’re rude. Everything takes for ever to get a response or done really frustrating and I don’t understand why we keep them on they work for us not the other way around.
I called with my question and instead I was humbled by mean lady named Linda burns, and instead of answers she just hung up the phone on me. This people are the ones you are paying money to!!!!! extremely mean, rude and unprofessional. I never had this type of experience ever before!!!! something needs to be done
As I deal with them currently and work that was supposedly done and yet they won’t show proof it was done. Just make claims
Doesn’t surprise me seeing that barely have a 1 star rating.
Thanks to the previous reviews I will not be following through with the move in. yikes. three stars for neutral
NO good customer service, I feel like living in a military base community with so many rules,regulation and warning notices. I am a very unhappy homeowner at this community at Southmeadow. Too high fees with no pool and no security entrance.
Terrible. Our neighborhood just switched to this company and I’m so confused as to why! They are so rude and very passive. Why is this company still in business from all these terrible reviews.
As an Owner in Oakcrest for the past 12 years, I can tell you that the job the management company is doing is a direct result of what the Condo Association allows. The management company gets it’s marching orders from the board within the community. Want to change this, then vote them out during the next election. Plain an simple.
I have friends who own houses in communities managed by this Management Company. I have never heard one single positive comment about them! You all should report the company and the OWNER to THE STATE OF FLORIDA!
I changed from 1 star to 4 star as Cynthia from accounting was amazing, explaining everything and guiding me through all my options. Not a 5 star as the roots of the problem are on Sutherland side. But wow. What a change in customer service.
I agree with other owners in Southmeadow with negative reviews. As a homeowner I am completely dissatisfied with the cleanliness of the community, landscaping, playground, and no place to dispose of trash. Im constantly cleaning up the …
Absolutely terrible management company… They take forever to get back to you IF they ever do… They are RUDE and complete unprofessional and not willing to help you at all. Just had the WORST phone Conversation with Linda about using the …
Customer service questionable at best! As a renter I was charged renewal fees for gate and amenties access, although my lease never expired and was renewed timely. A Renters Tax, for sure, as this same renewal tariff is not applied to …
Have tried reaching them for a month now about a simple payment confirmation, no call back. Left several voicemails, was transferred to the account department- where the only person was on vacation. Month goes by, call again, (she’s in the …
Called southerland management to get some information about the palms HOA. The lady that answered the phone was very rude and not willing to help me. Worst HOA management company, employees are not professional at all. Most likely why the lost the palms account, hiring low educated people.
They are the worst. Our pool has been closed this entire season while other pools are open with limited attendance. They keep blaming the virus. They just dont want to pay to have someone monitor the amount of people. We never have …
We live in the UK and have recently sold our home in Florida.
Sutherland Management were responsible for managing our community for the past 15 years. During this time mistakes were made and violation letters sent when no …
I am Yet to see a more unprofessional company, Also they should have some one that knows what they are doing in Accounting
If you are looking for management company for your HOA, this is not the one for you, Also look at all the Bad reviews…..
We had an issue with our HOA payment and they helped us out. They were super friendly and very professional. It was a great experience
I have been a homeowner at Sunset Ridge for a year, and any time a change occurs with the company, I encounter a problem. The first problem was my payment not being “processed” even though when I called they could confirm to me all the …
Just wanted to give a big shout out to Yvette Rivera. Thank you for the great experience with Sutherland Management. Will continue to use their services.
New Management company same results for the community of Sandy Ridge Community. Stephanie Mahoney from Sutherland is super rude and was super disrespectful to my wife. My wife was trying to explain to her that she wrongfully gave us a …
Linda, Administrative Assistant, is absolutely amazing – incredibly prompt, always very polite, really cares about being helpful, an extraordinary – dependable employee! Does what she says the first time! She made us feel so welcomed in …
My mom brought the house at the sandy Ridge community for 3 year now this new company Is very harassing It make her want to sell the house in a heart beat with all the rules and regulations that you get from them every week. Now they …
To lazy to even call people back been trying to get ahold of these crooked people for over a month and No one can be bothered to return phone calls. So when and if they try to hit me with a lean I’ll have not only phone records but also …
Honestly Working for this Company I thought would be great. As years went on the worse the owner Theresa Sutherland got. She is the definition of a Narcissist. She throws her employees under the bus as much as she can to take the blame off …
Stephanie Mahoney has been very rude and difficult to work with. I was simply trying to setup my acct as they are a new management company for my community. She input the information wrong on at least 2 occasions by mixing it up with …
I keep getting HOA letters because of my neighbor’s yard and no one answers the phone. I’ve emailed, called and can’t get it resolved. My next step is getting the family lawyer involved…
Good luck Gillian with Stephanie and southerland management is the worst management ever. I have 15 year dealing with them and not getting any better. In my community all they have to do is cut the grass is been two months with no service.
You only need to look at the reviews below to make up your mind about this management company. Its incredible they are still in business. …