With all the money you rape people for, you would THINK that you could afford to upgrade the paybox outside your multi million dollar building to something that actually works.
ONE WORD: STAY AWAY if you don’t want any trouble and headache from this creep off company with all their unreasonable fees and their very awesome**** (you wish) service
Gave our engineering class a complementary tour of the Cushman generating project. Very friendly and informative. Truly cares about the people they serve.
Waited till after hours to shut my power off then charged me extra $60 to have them come back and turn it back on because it was “after hours charges”.
Huge shout out to the after hours crews you have! We had a homeless gentleman light our garage on fire and our power lines melted, blew up ours and a neighbor’s transformer. Within 2 hours, TPU had all lines and transformer replaced and had …
While I’m not happy with the customer service I received over the phone, I’m very pleased with the guy who came to my door, I think his name is John. He was a lifesaver!
This is the main location, and they have a warm pay box out front so you can be out of the rain and pay your bill. Not sure about other pay stations but this one lets you look up your account by phone number/ house number, as well as …
Horrible place of business. Only bills 2 months at a time and increases bill erroniously. Does nothing to help the customer and leaves no option but to pay outlandish bills.
little bit late on my bill, put a notice on my door in less than an hour shut it off period so they can charge me an extra fee to reconnect period what are corrupt company
ABSOLUTELY HORRIBLE!!!!!!!! They charged me for a bill for my old rental I didn’t even live in for a entire month!!! If possible go somewhere else for your services! They suck and are only out to get your money!! If I could give ZERO stars I would! Horrible horrible horrible!
Always have great customer service here, bill is right to:)
Although hither then I want it to be 😅
Clean, fresh, nice seating area, a lot of space. Would like to have a tour of it all! …
The worst!!!!! Unable to get to ANYONE on the phone!!! Keep trying to transfer my services to our new address! Magically they attach it to my mom’s account. What a ripoff.
Customer service is terrible. Shady business practices. Discriminatory policies. They’ll lie to your face and not give a damn because in the end, theyre going to get paid. It’s not like you have any other viable choice as to who delivers your electricity
To get water service to our rental we’ve been sent tourgh a level of hell. Thanks, our previous renters did not have to do this.sent tpu a snow storm of docs. Not good enough .really
the crew who took care of the power outage on the 28th ave of Midland was highliy understanding efficiently professional and very punctual.
Thank you from us all on 28th ave
Spoke to Mitzy to set up New service from living in Seattle the past 50+ years. If what I read that rates are high in Tacoma, try living in Seattle ! Mitzy gave great customer service and answered all my questions.
There isnt any kind of business in the U.S which has power to decide how they treat customers like power company. They just simply don’t care about customer need, they will do when it convenient for them.
Wish I could provide 0 stars !!! HATE THIS HORRIBLE COMPANY, bill started out somewhat reasonable then all OF A SUDDEN started being charged like 100+ a month my bill hasn’t been in the 200s since I moved tpp Tacoma !! Company is SUCH A RIP OFF !!!
These people are the worst!!!! And there is no other company that is allowed to service the area. So you can’t get away from them. They try everything they can to charge you and not do their jobs. They are rude when asked to do the job you pay them to do like pick up your trash. Which they will only do twice a month.
I live alone in a house I’m never there during the day and I don’t cook but yet still I’m paying 450-600 a month in utilities. Everytime I ask for someone to come out and read the metres. I’m told it just got read so you have no choice but to pay.
Every time I’ve called TPU the staff are friendly, easy to get a hold of, and efficient. A real jewel in the realm of governmental services! ESD and DOR should take a tip.
Worst power company I have ever had..when we are not ever home bill is outrageous but when we are home its lower! Makes no sense i.dont think they even read the meter..
Overcharging customers way to much. Theres no way my electric bill should be soooooo high month after month. I work, and no one is home most of the day.
Horrible company. I am homeless living in my office with my 5 year old after losing my business and everything I had. Even when they were told that I was expecting a grad school loan check any day they turned our power off yesterday in 20 degree weather. We have no lights. No heat. They do not care about people.
Worst services ever!! It would be better for new customers to buy a gas generator and use that. TPU is a complete scam and I feel sorry for their employees. Would give no stars or negative stars if I could.
A women named Geri that works here is amazing and was extremely helpful because of the predicament I was in because I been having a falling out with my ex wife which led to her trying to shut my power off while I was in the field for a week …
Very nice experience when I had to go in to pay my bill at the actual office instead of usually by phone. I didn’t realize there is also a kiosk for payment inside as well! Staff was friendly and helpful.
You guys are a horrible company rubbed by the government who thinks they have every right to not tell a customer what fees are going to be on the bill. I wish there was another company I could go through that not only cared about their customers but was full disclosure.
The Stone Age phone service needs to be updated to atleast the new decade. Overpriced spike in bills lately especially for someone who’s never home. I’m basically being charged 200$ to charge my phone at night.
Beyond expensive. When I had Puget Sound Energy my bill was a third of what it is now with TPU for no reason. The amount of fees included in the bill are as much as the electric I actually used
Had to call numerous times to get recycling and garbage bins for my new home. They kept insisting that they dropped them off but that was a lie. Finally got them but they are often not fully emptied after a pick up day.
They overcharge like it’s their destiny! What is an after hours fee doing being charged during business hours in the afternoon? No why is the fee sooo high? Off to a disappointing start, not looking forward to the upcoming months.
Terrible customer service. They don’t follow their own pick up schedule. I’m constantly & consistently calling for missed pick up. Annette will make up excuses and give lame explanations. Too bad I can’t complain to UTC.. The worst PUD NEVER. They deserve no stars!!
Excellently kept building and public areas also worth mentioning on how lenient they are with late payments and other unforseen complications. Dont blame them for cutting power when you know you didn’t pay like you should. Poor planning on your part isnt an emergency on their part.
If I could give negative stars, I would! This company And Comcast must send their people to the same crummy customer service training school. For a publicly owned company, it sucks! What ever happened to customer service. Gayleen …
Bought a house in Tacoma with my girlfriend in March so guess what? We get the pleasure of paying a sewer bill calculated from the average Tacoma household’s “winter water use”. That rate is currently 12 ccf @ $4.87 per ccf plus the fixed …
They don’t always pick up your trash or recycling on time and for them to come out they want you to call them that day that they miss it when it is their fault that it wasn’t picked up and they won’t own up to it. Plus it is really inconvient when they pick up trash every other week instead of weekly.
I live out in a rule area with lots of trees and when we lose power the Linemen always respond so fast and work so hard to get a service up and running.
I thought owning a monopoly was illegal? How come we can’t choose who our power goea through? How come the delivery charge is always more than the consumption? How come i have to pay for the rain? Seriously, i shouldn’t have consistently 700 power bills.. You all suck can’t wait to drop you guys.
There solid waste department is a joke!!! They forgot a pick up for the brown cans (yard waste) for my grandmother. She calls them to ask why and to see when they’ll be bacc out. Customer service agent Sara said we’ll be bacc out today …
I made a payment arrangement because my landlord has not fixed my furnace and has not fixed water leaks. So my bill was over 800 dollars. I made a payment arrangment. I was 50 $ short and they refused to take payment. So they were gona leave me a sinless mother with 2 children without heat over 50 dollars.
Horrible. Could pay a bill due to banks, never send a reminder and just shut my power off. Paid bill last night, still no power and closed till Monday. Thanks for spoiled food, no heat, and great disappointment.
Customer service are rude and insensitive. They blue tag my yard waste bin 4 times in 9 months. We stop using yard waste and find out people walking up street drop trash into. I’m done with the rude calls about blue tags. They can have the …
I would give them zero stars if possible. Ever since I moved into my home in late February of 2016, I’ve had nothing but problems and annoyance with their so called garbage pickup. Every other week, they seem to not notice the two glass …
We just bought a duplex in the Tacoma Power service area. There’s a few reasons I am giving 5 stars.
1. Every time I have called TPU I have spoken with someone who is SO kind and …
I don’t have a problem with the men who take care of the light poles in University Place, Washington, but I do have a problem with one of the supervisors who checked on the workers cutting back vegetation under the light poles and lines …
If I could leave a zero I would. $700 bill and paid $620 of it. Shut me off at 4pm so I would have to pay after hour fees. Paid it at 8 o clock after I got home from a 12 hour day at work. And there is no way to reach someone to have them …
Tired of the rolling brown outs! A lot of people including myself rely on lifesaving breathing equipment. When you shut the power off in our community it can literally cause someone to die in their Sleep. Stop the scheduled power outages.
I wish I could give no stars. These people are trying to tell me that magically by Bill jumped 600 dollars. For one we were on vacation for a week and we work all day except the weekends. 1200 dollars is a little ridiculous. I call them and …
Tacoma power isn’t really the one to blame here, the city treasurer is. Apparently if you have automatic debit set up to pay your bill, and then you pay your bill, it comes out of your account twice. That was my fault on my end, for …
This company is very inconsiderate and wrong. Although she went and payed before business hours ended, my mother and 3 young siblings are left without water for 3 days in a row because its the weekend. they just can’t send someone to turn …
Worst Customer Service! I spoke to a man Erick (eric?) today, and he was one of the rudest people I’ve had to deal with. A huge part of my job is contacting a lot of different utility companies for AP and I’ve never spoken to someone with …
TPU are crooks and rude customer service. I would rather have PSE. Trying to charge 650 for 1 month um no I work 40hrs a week so I’m not home during the day so how is that even possible and no I don’t use the furnace I have a wood stove that I use to cut back on my electric bill.
Didn’t realize there was a jar of glass in my recycling bin. TPU workers smashed it on the ground on my property. Seriously? You can’t leave a note or just place it to the side? Almost punctured my tire on it. Why was this behavior necessary??
I had a problem with my electric panel. One circuit breaker tripped and remained tripped even though I reset theme several times. It wasnt resetting even though it LOOKED like it had. It left me in the dark and we had no power. Tacoma Power …
The most horrible power company in pierce county. When I lived in an old run down farm house on 128th, I had parkland light and water and even in winter months my bill was never over 200 even with all my apliances being electric. Tacoma …
Never had any issues with Tacoma PUD been with them for over 10 yrs and everytime I call I get someone very professional & helpful. Never a hassle with holding times or ridiculous promts like so many other company’s.
Turned off our power by mistake because they thought our apartment was unoccupied. They killed a large amount of my fish and we lost a lot of money on food, they then tried to blame it on us statng that “we didnt change over our utilities …
Awful. Their prices are a joke especially on trash. $70 a month for TWO pick ups a month?? That’s triple any where else I have lived for half the pick ups. Plus we pay for water we use AND water we don’t use? How do they get away with …
The customer service persons that help me move electrical accounts for my new move-ins’ and move-outs have always been nice, helpful and happy. They have ALL been quick to respond and easy to work with. I have to say “thank you” for making …
Fantastic service. I called on behalf of a client whose electricity was cut off due to circumstances not in her power. The Customer Service representative, CJ, asked the ordinary questions, put me on hold, checked with me in a couple of …
Moved into a new house. We called multiple times to receive a paper bill so we could set up payments, log into our online account, and to change my wife’s name on the account. They failed to send any such information, change my wife’s name, …
Useless. Attempted to charge me $275 for a new account deposit,
so that I can use a call-to-haul to move out of my home, on the last billing period, after ten years. …
Idk how, but avoid TPU if you can. Had an auto-processing error and put a new account in. No more auto-pay errors received. Then came home after being out of town for work (months after that auto-pay error) to a notice on my door saying …
I had the most frustrating experience of my life today. I have no words. It’s beyond logic. Bottom line, there was a water keak which made my bill 5x higher than normal. I owed nearly $2000. They informed me that I had to pay it to start a …
They charged me for a house I didn’t live in for a full year! Never sent me a bill or called me and then sent the bill to collections. Three years later the collections agency never contacted me and cannot be reached. Tacoma Public …
What a horrible experience… my power was just shut off for a bill of less than $150 buck. It cost TPU more then that just to send a person to my home to turn off and then reconnect my service. What a waste of money! It’s to bad no one …
Had a great experience with workers from TPU today; they helped us with a major water pressure problem after upgrading our meter and we can’t say thank you enough! They were professional, responsive and super helpful. Thanks you guys!!
I was suppose to move from California to Washington before the quarantine. Because of the circumstances I didn’t move and had to cancel account. I emailed a representative 2 weeks ago goes by the name, Kimberly Patrick. I was told to wait …
You think a company would stick by their motto to not shut people off during a pandemic that we are still dealing with and also you would think they would have a little grace period while customers are trying to work with resources to get help to pay their bill when a customer is struggling.
Awful customer service and awful company. Received no emails, no phone calls, no notification that my bill didn’t go through. Came home to the lights off. They clearly have no care for customers. They need a better protocol for …
The website needs to be fixed. Your transfer service page lets you book a “transfer of service” and NO WHERE on the page does it say that you ALSO have to call customer service in order to actually transfer service. That resulted in me …
The city is out to get your money only — the inspectors are extremely unprofessional. There is no common courtesy of even a phone call. If the inspector enters the parking lot and you arent standing there with a sign, they will fail you without even getting out of the vehicle. Request a different inspector if you get Chris.
Horrible company. Have been at my house for almost 6 years. During the winter my bill runs $650 to over $800 every 2 months. This year I decided to turn off my heater during winter. I was still charged over $650 for 2 months, when I had my …
WORST PLACE EVER. Moved out of my apartment over a year ago. Today I got a bill in the mail. A YEAR LATER. I call wanting to pay the original amount as I have never received a bill before and they tell me I am required to pay for late …
Closed out my account in January, paid everything off or so I thought. I guess you get billed for just leaving them too. It’s sad to me when as a customer you have better customer service skills than their customer service reps. What a joke.
I’ve never had my power shut off, so I can’t speak to that experience, but every time I have to look up the number to call I’m always surprised by poor rating.. The people on the phone dealing with customer service issues are SO helpful and …
These guys charge you for 5 services. Water..water run off…electricity…garbage/recycle and yard waste. I am a single gal..live in a two bedroom house…by MYSELF and my bill is 500-600 for the three months. Is that crazy? I am one person!
The inspectors do not respect anyone time but their own. Sat at home from 9am until 3 . Only to be told. Sorry we cannot make it today my whole day was wasted without even a courtesy call to let me know. I had to call in to find out.
I have been out of town for the past 10 weeks. The only thing using power is the refrigerator. I received a bill for $350. I called to inquire and was told it was all distribution fees, taxes and surcharges. Some of the rates (ex: waste …
I spoke with Chelsea B a lead customer service representative. She understood my frustration as well being kind and understanding. I appreciated her tone and consideration throughout our conversation. She was extremely thorough in …
No email no phone call. But I did get a letter the day they turned my power off…. Which was nice of them I paid at lunch and did not have service restored before 5 and my house is keyless so I need power to enter …. Oh it’s great when …
No email, no phone call. Shuts power off (i did forget to pay) website and note they left on the door says they have an afters hours that can restore my power. But after going through the entire menu they in fact do not have that service. …
I just paid my bill….on time….and these a-holes just turned off my power. I got no notice beforehand, and now I am on hold with 6 callers ahead of me. God I hate this company.
I’ve had issues with them off an on for 8 years now. 6 years ago I moved to Fredrickson. I was very pleased to hear we were out of their service area. A few years later TPU bought up our water company (Curran mutual water i believe it was) …
Last night around midnight, a windstorm came through and knocked the power out. By 7AM the power was back on. Having been a long time customer of another major electric company that serves King County, I was prepared to freeze, throw all my …
I live in a one bedroom, one bathroom apartment.
I work 50 hours a week and sleep at my home 8 days out of the month. Everything is off when I am not home, including my heat. When I am home I usually keep …
Had to get our power cut off to have a circuit breaker box repaired.. been waiting for over a day for them to come inspect it and cut the power back on. Ya know no big deal, I just have kids I need to cook and clean but the don’t seem to care at all. And this all started on Friday so heatwave and all!
They shut the power off to a vacant home I was remodeling without any advanced notice, written or verbal during a cold weather streak in the dead of winter. I showed up to work and the power had been off for four days without me knowing it. …
Overcharging my electric!!
I live in a 1 bedroom apartment. Been there for 2 years. Never had an issue. Usually pay $45 on the low end and at an all time high $130 during winter for …
They have an excellent security guard on the door who’s very helpful and cheerful. The customer solutions office was exceptionally helpful during a period of financial embarrassment. Thanks to some help from a great neighbor and a couple City councilman.
Dude they have a fee for the rain water that drops on my property . They charge you for water then another charge for delivering the water then another charge for the water that goes down the drain bro seriously is like getting rob at gun …
They overcharged my electric bill and then insisted there was nothing they could do to reverse it. We called to set up budget billing a few weeks ago, but they failed to cancel our previously scheduled payments, so we ended up with an …
I used the pay box and a bill got jammed. The inside is still not open even though I believe utilities are essential, if banks can be open so should the utility company. My opinion only. It took 4 days to find out if the payment was …
This company regularly shuts of power around noon when people may be preparing food especially problematic for children during the summer. Pretty scummy in my opinion.
I just called trying to get information to receive HELP with my bill. I am technically challenged. And customer service said it would be easiest to send me the information in the customer portal that I don’t know about and for me to forward it. If I knew how to do that. I WOULD NOT HAVE CALLED .
TPU ranks right up there with Comcast’s crappiness. We purchased a new home in Puyallup and moved in the next morning after closing, a couple days later TPU shows up and starts installing a new meter without our permission and we were told …
Called in to switch a commercial service, and even though I didn’t have all info needed, they were pleasant and walked me through where to find it. Super easy!
Very condescending when called about my bill. The automated system took to much out of my account and they said as a courtesy this time they would refund the second time the amount was taken out like it was my fault and not their automated system. Bad customer service
I do not in understand how a company that provides essential utility can get away with such horrible customer service. You do not text a customer that their bill is ready on the evening of May 4th and Due date is May 6th, it is just not …
Electricity Are charge too much and they charge Delivery which is city light and puget sound Energy doesn’t charge the delivery service which Tacoma utility calls it ‘distribution charge’ . Attached is a photo copy of how high they charge.
This company is awful. They only care about their bottom line, not about the lives of families. Abysmal customer service. I’m moving out of Tacoma where they charge reasonable prices for utilities and treat you like a human being.
The deposit situation is a huge pain on top of already insanely expensive utilities. Also the deposit was snuck back in the form of credit (on a bill that I split with multiple people) when I was expecting to just get it right back. …
This review is more for Lura in the customer service department then for TPU. I do appreciate the programs tpu has though 3 stars on how expensive my electricity is. Im gone half the month and my monthly bill is $350!! dang. …
The city installed a new meter on my house months ago during the summer. Now on 12/6/2021 the send me a double bill for almost $1100.00. I have always been on time paying my bills. They said it was a mistake on their end because of the new meter. Thanks City of Tacoma and Merry Christmas to you too!!
TPU is a complete joke. I called today because my bills have doubled with their new meter installs and the customer service agent was a joke. She could not answer any of my questions and would just circle back to saying “its the numbers …
This review is in regards to Tacoma Power tree trimming service: I have been trying to get ahold of someone in this office for almost 3 weeks now and have left multiple voicemails. The recording say voicemails are checked daily yet I have …
I drove all the way from Olympia after work to pay a bill only to find out they close at 4:30. I had called before I left and it said nothing about them being closed or changing hours. It is also not changed on Google or their website. With gas prices being what they are I’m not very happy with this company right now
Tacoma Public Utilities are horrible. They upcharge everything so much, and slap you with ridiculously expensive service fees. If for some reason a payment does not go through there is a solid chance that they will just charge you a …
I was on hold for 30 minutes, I heard someone pick up the phone and hang it up. The second time I was on hold for 48 minutes, nobody picked up the phone. They are very unprofessional don’t waste your time.
If I could give this a negative start I totally would. We needed new service. I was on hold for about an hour!!! The lady answer and left, I could hear her chewing, watching tv or her phone. I could hear everything!!!! I kept saying hello but there was no response!. She finally hung up after 10 min of me saying hello!!
They could care less about customers!!! We paid our bill over 2 weeks prior. We received a disconnection notice in mail and door tag on a Saturday 2 weeks after paying our bill. We always pay our bills but was gone for a month. It was …
These people are horrible, they would care less about helping others. They disconnected our power, so we paid them today and they said they would have our power back on before closing time. Hours later here we are still with no power and kids are crying in the dark.
Horrible Headache from these people . Indecent humans , they don’t care . sky high prices .cruel and nasty customer service. Really makes me want to move out of Tacoma. One thing to have to deal with crime that’s happening here it’s another …
This is Shavetta Trammell and I want to personally thank Ms Brandy (customer service representative) and Mr Sean( lead). I have been trying for four days to restore power to my house. I prayed and called again today and God allowed Ms …
My mom has dementia , her “caregiver” stole her money for 6 months . Found my mom in the dark . She’d said nothing. I called and spoke to a nice girl made arrangements , power was turned back on . Mom forgot to pay and they turned her off …
This is the absolute worst service I have ever encountered with everyone here EXCEPT BRANDY. I tried getting ahold of customer service from 8am-3pm, because my power was shut off in the middle of the day while I was at work with absolutely …
The my account is not accurate with the customer service reps. When MDC pledges, get the account correct because customer service sucks big time. They don’t know what’s going on. …
I missed one payment bc I thought my significant other paid the bill, so our power gets turned off. (We have a 7week baby. We are new parents and struggling to keep reminders on bills) we called as soon as it was turned off. We paid it and …
If, I could give a zero star I would. Me and my family have been without power in the cold for the past three days. I have talked to so many customer service representatives since 5 December 2022. The last one, Mr. Eric was the rudest and …
This review is 5stars totally based on the kind service received on telephone from “Brandi”. Her true professionalism and enthusiasm is a rare find. Too many times in the past we have found customer service people to be condescending and …
Gotta love government controlled utilities. These guys change arrangements without notification and act like they are helping, all while driving a knife into your back. They took two years to approve Covid relief, would NOT allow us to pay …
Tpu suuuuuccccckkkkkssss
Too expensive
Very professional
Unable to find this place with google maps.
Great place to work
Horrible customer service!!!!
These guys are ruthless
Meh could be better.
The wettest water in the south sound!
Always great to deal with
No customer service! No opinions!
In and out …
WORST CUSTOMER SERVICE ON THE PLANET!
Great place to work.
Absolutely horrible customer service.
Just awful service in every way.
A great place and a great group of people.
Worst f****** utility company ever!
Constant power outages very unreliable
Over-f@#*ing-priced for sub-standard servicing.
Just alright!
They have zero accountability and it is a problem
Very clean. Awesome staff. Hi Sam 😄 …
Worst utility company I have ever had to deal with.
This is the worst company. I have no choice since I live in their jurisdiction. Please go elsewhere.
Great customer service. Staff was very friendly and efficient!!!
Wanda customer service lady was rude and didn’t seem interested in helping me just rushed me off the phone.
I called for some information. Nika was very helpful and patient and answered my professionally and kindly!
Hooray for local publicly owned utility companies with cheap power and water!
With all the money you rape people for, you would THINK that you could afford to upgrade the paybox outside your multi million dollar building to something that actually works.
They deserve 0 stars. Rude, entitled, and lack customer service.
The people is very nice….
The worst customer service ever, people that work there are not happy and need to take some classes on how to treat everyone.
Paying 60$ every two weeks for drainage off my property. It’s less than .3 Acre
Is there anyone interested in trying to peruse legal action against this company? I know I am, class action?
Awful. Woke up at 4 o clock no power. I am paying you guys to keep my damn lights on and you cant even do that
ONE WORD: STAY AWAY if you don’t want any trouble and headache from this creep off company with all their unreasonable fees and their very awesome**** (you wish) service
Why is there nothing on your page about todays outage ?
Why is thr know power ?
Overly priced and horrible service. Hope for a day that another electrical company would come in and run them out of here.
Great customer service every time i am here! Thank you for always being so friendly and helpful!
Was a pleasant visit they have definitely upgraded and it’s a good look I give it thumbs up
Customer service is the real problem here. I wish there was another option for utilities where I live.
i’m 13 so i have no right to say anything besides;
what are yall doin’ closed on the weekends? I need my fkn water for crying out loud!
Someone changed the meter today. I came back tonight and no electricity
Got notice over a week after moving to Tacoma that water is bad I have 3 kids under 5 youngest one was 2 days old when I moved in
Make sure you do not use the app to cancel service. Call in to make sure its canced. Got stuck paying for extra months.
Tacoma Power culture supports hit and run collisions in company vehicles.
Very easy to set up and the explanation was thorough, especially considering that I am having a stressful time with my move. Thank you.
Gave our engineering class a complementary tour of the Cushman generating project. Very friendly and informative. Truly cares about the people they serve.
Waited till after hours to shut my power off then charged me extra $60 to have them come back and turn it back on because it was “after hours charges”.
Huge shout out to the after hours crews you have! We had a homeless gentleman light our garage on fire and our power lines melted, blew up ours and a neighbor’s transformer. Within 2 hours, TPU had all lines and transformer replaced and had …
Almost every time I call these people they are not helpful at all and very rude and no understanding what’s so ever,
These people should be ashamed of themselves. The company and the workers.
Can you give less then one? We payed our bill 2x by accident and they are not able to refund the money. Are you kidding me? Figure it out tacoma.
When you have small children and they turn your lights off a day after Christmas!!! Really shows you how much they care about families!!!
While I’m not happy with the customer service I received over the phone, I’m very pleased with the guy who came to my door, I think his name is John. He was a lifesaver!
This is the main location, and they have a warm pay box out front so you can be out of the rain and pay your bill. Not sure about other pay stations but this one lets you look up your account by phone number/ house number, as well as …
I can’t complain. I pay my bills, so I get the serices I expect. No one has ever been unprofessional.
Horrible place of business. Only bills 2 months at a time and increases bill erroniously. Does nothing to help the customer and leaves no option but to pay outlandish bills.
Terrible service and very high prices for power.
little bit late on my bill, put a notice on my door in less than an hour shut it off period so they can charge me an extra fee to reconnect period what are corrupt company
ABSOLUTELY HORRIBLE!!!!!!!! They charged me for a bill for my old rental I didn’t even live in for a entire month!!! If possible go somewhere else for your services! They suck and are only out to get your money!! If I could give ZERO stars I would! Horrible horrible horrible!
Always have great customer service here, bill is right to:)
Although hither then I want it to be 😅
Clean, fresh, nice seating area, a lot of space. Would like to have a tour of it all! …
The worst!!!!! Unable to get to ANYONE on the phone!!! Keep trying to transfer my services to our new address! Magically they attach it to my mom’s account. What a ripoff.
Budget billing is a SCAM!!!! Common core math gone rouge!!!
Customer service is terrible. Shady business practices. Discriminatory policies. They’ll lie to your face and not give a damn because in the end, theyre going to get paid. It’s not like you have any other viable choice as to who delivers your electricity
To get water service to our rental we’ve been sent tourgh a level of hell. Thanks, our previous renters did not have to do this.sent tpu a snow storm of docs. Not good enough .really
the crew who took care of the power outage on the 28th ave of Midland was highliy understanding efficiently professional and very punctual.
Thank you from us all on 28th ave
Spoke to Mitzy to set up New service from living in Seattle the past 50+ years. If what I read that rates are high in Tacoma, try living in Seattle ! Mitzy gave great customer service and answered all my questions.
Today’s visit was very good. Lobby customer service agent was excellent.
There isnt any kind of business in the U.S which has power to decide how they treat customers like power company. They just simply don’t care about customer need, they will do when it convenient for them.
Wish I could provide 0 stars !!! HATE THIS HORRIBLE COMPANY, bill started out somewhat reasonable then all OF A SUDDEN started being charged like 100+ a month my bill hasn’t been in the 200s since I moved tpp Tacoma !! Company is SUCH A RIP OFF !!!
These people are the worst!!!! And there is no other company that is allowed to service the area. So you can’t get away from them. They try everything they can to charge you and not do their jobs. They are rude when asked to do the job you pay them to do like pick up your trash. Which they will only do twice a month.
I live alone in a house I’m never there during the day and I don’t cook but yet still I’m paying 450-600 a month in utilities. Everytime I ask for someone to come out and read the metres. I’m told it just got read so you have no choice but to pay.
Every time I’ve called TPU the staff are friendly, easy to get a hold of, and efficient. A real jewel in the realm of governmental services! ESD and DOR should take a tip.
Worst power company I have ever had..when we are not ever home bill is outrageous but when we are home its lower! Makes no sense i.dont think they even read the meter..
Overcharging customers way to much. Theres no way my electric bill should be soooooo high month after month. I work, and no one is home most of the day.
Horrible company. I am homeless living in my office with my 5 year old after losing my business and everything I had. Even when they were told that I was expecting a grad school loan check any day they turned our power off yesterday in 20 degree weather. We have no lights. No heat. They do not care about people.
Worst services ever!! It would be better for new customers to buy a gas generator and use that. TPU is a complete scam and I feel sorry for their employees. Would give no stars or negative stars if I could.
A women named Geri that works here is amazing and was extremely helpful because of the predicament I was in because I been having a falling out with my ex wife which led to her trying to shut my power off while I was in the field for a week …
Save the cats. If you can go up and do work you can send a human up and turn the power off to save a cat. Just pay it foward.
Very nice experience when I had to go in to pay my bill at the actual office instead of usually by phone. I didn’t realize there is also a kiosk for payment inside as well! Staff was friendly and helpful.
You guys are a horrible company rubbed by the government who thinks they have every right to not tell a customer what fees are going to be on the bill. I wish there was another company I could go through that not only cared about their customers but was full disclosure.
The Stone Age phone service needs to be updated to atleast the new decade. Overpriced spike in bills lately especially for someone who’s never home. I’m basically being charged 200$ to charge my phone at night.
Beyond expensive. When I had Puget Sound Energy my bill was a third of what it is now with TPU for no reason. The amount of fees included in the bill are as much as the electric I actually used
Had to call numerous times to get recycling and garbage bins for my new home. They kept insisting that they dropped them off but that was a lie. Finally got them but they are often not fully emptied after a pick up day.
They overcharge like it’s their destiny! What is an after hours fee doing being charged during business hours in the afternoon? No why is the fee sooo high? Off to a disappointing start, not looking forward to the upcoming months.
Terrible customer service. They don’t follow their own pick up schedule. I’m constantly & consistently calling for missed pick up. Annette will make up excuses and give lame explanations. Too bad I can’t complain to UTC.. The worst PUD NEVER. They deserve no stars!!
Excellently kept building and public areas also worth mentioning on how lenient they are with late payments and other unforseen complications. Dont blame them for cutting power when you know you didn’t pay like you should. Poor planning on your part isnt an emergency on their part.
If I could give negative stars, I would! This company And Comcast must send their people to the same crummy customer service training school. For a publicly owned company, it sucks! What ever happened to customer service. Gayleen …
Bought a house in Tacoma with my girlfriend in March so guess what? We get the pleasure of paying a sewer bill calculated from the average Tacoma household’s “winter water use”. That rate is currently 12 ccf @ $4.87 per ccf plus the fixed …
They don’t always pick up your trash or recycling on time and for them to come out they want you to call them that day that they miss it when it is their fault that it wasn’t picked up and they won’t own up to it. Plus it is really inconvient when they pick up trash every other week instead of weekly.
I live out in a rule area with lots of trees and when we lose power the Linemen always respond so fast and work so hard to get a service up and running.
I thought owning a monopoly was illegal? How come we can’t choose who our power goea through? How come the delivery charge is always more than the consumption? How come i have to pay for the rain? Seriously, i shouldn’t have consistently 700 power bills.. You all suck can’t wait to drop you guys.
There solid waste department is a joke!!! They forgot a pick up for the brown cans (yard waste) for my grandmother. She calls them to ask why and to see when they’ll be bacc out. Customer service agent Sara said we’ll be bacc out today …
I made a payment arrangement because my landlord has not fixed my furnace and has not fixed water leaks. So my bill was over 800 dollars. I made a payment arrangment. I was 50 $ short and they refused to take payment. So they were gona leave me a sinless mother with 2 children without heat over 50 dollars.
Horrible. Could pay a bill due to banks, never send a reminder and just shut my power off. Paid bill last night, still no power and closed till Monday. Thanks for spoiled food, no heat, and great disappointment.
Customer service are rude and insensitive. They blue tag my yard waste bin 4 times in 9 months. We stop using yard waste and find out people walking up street drop trash into. I’m done with the rude calls about blue tags. They can have the …
I would give them zero stars if possible. Ever since I moved into my home in late February of 2016, I’ve had nothing but problems and annoyance with their so called garbage pickup. Every other week, they seem to not notice the two glass …
We just bought a duplex in the Tacoma Power service area. There’s a few reasons I am giving 5 stars.
1. Every time I have called TPU I have spoken with someone who is SO kind and …
I don’t have a problem with the men who take care of the light poles in University Place, Washington, but I do have a problem with one of the supervisors who checked on the workers cutting back vegetation under the light poles and lines …
If I could leave a zero I would. $700 bill and paid $620 of it. Shut me off at 4pm so I would have to pay after hour fees. Paid it at 8 o clock after I got home from a 12 hour day at work. And there is no way to reach someone to have them …
So much easier to get things done with the new streamlined services.
Tired of the rolling brown outs! A lot of people including myself rely on lifesaving breathing equipment. When you shut the power off in our community it can literally cause someone to die in their Sleep. Stop the scheduled power outages.
I wish I could give no stars. These people are trying to tell me that magically by Bill jumped 600 dollars. For one we were on vacation for a week and we work all day except the weekends. 1200 dollars is a little ridiculous. I call them and …
Tacoma power isn’t really the one to blame here, the city treasurer is. Apparently if you have automatic debit set up to pay your bill, and then you pay your bill, it comes out of your account twice. That was my fault on my end, for …
This company is very inconsiderate and wrong. Although she went and payed before business hours ended, my mother and 3 young siblings are left without water for 3 days in a row because its the weekend. they just can’t send someone to turn …
shut my power off with 0 notice on one of the hottest days of the year. Pretty slimy.
Worst Customer Service! I spoke to a man Erick (eric?) today, and he was one of the rudest people I’ve had to deal with. A huge part of my job is contacting a lot of different utility companies for AP and I’ve never spoken to someone with …
TPU are crooks and rude customer service. I would rather have PSE. Trying to charge 650 for 1 month um no I work 40hrs a week so I’m not home during the day so how is that even possible and no I don’t use the furnace I have a wood stove that I use to cut back on my electric bill.
Didn’t realize there was a jar of glass in my recycling bin. TPU workers smashed it on the ground on my property. Seriously? You can’t leave a note or just place it to the side? Almost punctured my tire on it. Why was this behavior necessary??
I had a problem with my electric panel. One circuit breaker tripped and remained tripped even though I reset theme several times. It wasnt resetting even though it LOOKED like it had. It left me in the dark and we had no power. Tacoma Power …
The most horrible power company in pierce county. When I lived in an old run down farm house on 128th, I had parkland light and water and even in winter months my bill was never over 200 even with all my apliances being electric. Tacoma …
Never had any issues with Tacoma PUD been with them for over 10 yrs and everytime I call I get someone very professional & helpful. Never a hassle with holding times or ridiculous promts like so many other company’s.
Turned off our power by mistake because they thought our apartment was unoccupied. They killed a large amount of my fish and we lost a lot of money on food, they then tried to blame it on us statng that “we didnt change over our utilities …
Awful. Their prices are a joke especially on trash. $70 a month for TWO pick ups a month?? That’s triple any where else I have lived for half the pick ups. Plus we pay for water we use AND water we don’t use? How do they get away with …
The customer service persons that help me move electrical accounts for my new move-ins’ and move-outs have always been nice, helpful and happy. They have ALL been quick to respond and easy to work with. I have to say “thank you” for making …
Fantastic service. I called on behalf of a client whose electricity was cut off due to circumstances not in her power. The Customer Service representative, CJ, asked the ordinary questions, put me on hold, checked with me in a couple of …
Moved into a new house. We called multiple times to receive a paper bill so we could set up payments, log into our online account, and to change my wife’s name on the account. They failed to send any such information, change my wife’s name, …
Useless. Attempted to charge me $275 for a new account deposit,
so that I can use a call-to-haul to move out of my home, on the last billing period, after ten years. …
Idk how, but avoid TPU if you can. Had an auto-processing error and put a new account in. No more auto-pay errors received. Then came home after being out of town for work (months after that auto-pay error) to a notice on my door saying …
I had the most frustrating experience of my life today. I have no words. It’s beyond logic. Bottom line, there was a water keak which made my bill 5x higher than normal. I owed nearly $2000. They informed me that I had to pay it to start a …
They charged me for a house I didn’t live in for a full year! Never sent me a bill or called me and then sent the bill to collections. Three years later the collections agency never contacted me and cannot be reached. Tacoma Public …
What a horrible experience… my power was just shut off for a bill of less than $150 buck. It cost TPU more then that just to send a person to my home to turn off and then reconnect my service. What a waste of money! It’s to bad no one …
Had a great experience with workers from TPU today; they helped us with a major water pressure problem after upgrading our meter and we can’t say thank you enough! They were professional, responsive and super helpful. Thanks you guys!!
I was suppose to move from California to Washington before the quarantine. Because of the circumstances I didn’t move and had to cancel account. I emailed a representative 2 weeks ago goes by the name, Kimberly Patrick. I was told to wait …
You think a company would stick by their motto to not shut people off during a pandemic that we are still dealing with and also you would think they would have a little grace period while customers are trying to work with resources to get help to pay their bill when a customer is struggling.
Awful customer service and awful company. Received no emails, no phone calls, no notification that my bill didn’t go through. Came home to the lights off. They clearly have no care for customers. They need a better protocol for …
The website needs to be fixed. Your transfer service page lets you book a “transfer of service” and NO WHERE on the page does it say that you ALSO have to call customer service in order to actually transfer service. That resulted in me …
The city is out to get your money only — the inspectors are extremely unprofessional. There is no common courtesy of even a phone call. If the inspector enters the parking lot and you arent standing there with a sign, they will fail you without even getting out of the vehicle. Request a different inspector if you get Chris.
Horrible company. Have been at my house for almost 6 years. During the winter my bill runs $650 to over $800 every 2 months. This year I decided to turn off my heater during winter. I was still charged over $650 for 2 months, when I had my …
I waited on the phone for 30 minutes for the lady to just hang up on me are your serious now its another 30 minutes.
get better customer service
WORST PLACE EVER. Moved out of my apartment over a year ago. Today I got a bill in the mail. A YEAR LATER. I call wanting to pay the original amount as I have never received a bill before and they tell me I am required to pay for late …
Closed out my account in January, paid everything off or so I thought. I guess you get billed for just leaving them too. It’s sad to me when as a customer you have better customer service skills than their customer service reps. What a joke.
I’ve never had my power shut off, so I can’t speak to that experience, but every time I have to look up the number to call I’m always surprised by poor rating.. The people on the phone dealing with customer service issues are SO helpful and …
These guys charge you for 5 services. Water..water run off…electricity…garbage/recycle and yard waste. I am a single gal..live in a two bedroom house…by MYSELF and my bill is 500-600 for the three months. Is that crazy? I am one person!
The inspectors do not respect anyone time but their own. Sat at home from 9am until 3 . Only to be told. Sorry we cannot make it today my whole day was wasted without even a courtesy call to let me know. I had to call in to find out.
I have been out of town for the past 10 weeks. The only thing using power is the refrigerator. I received a bill for $350. I called to inquire and was told it was all distribution fees, taxes and surcharges. Some of the rates (ex: waste …
I spoke with Chelsea B a lead customer service representative. She understood my frustration as well being kind and understanding. I appreciated her tone and consideration throughout our conversation. She was extremely thorough in …
No email no phone call. But I did get a letter the day they turned my power off…. Which was nice of them I paid at lunch and did not have service restored before 5 and my house is keyless so I need power to enter …. Oh it’s great when …
No email, no phone call. Shuts power off (i did forget to pay) website and note they left on the door says they have an afters hours that can restore my power. But after going through the entire menu they in fact do not have that service. …
I just paid my bill….on time….and these a-holes just turned off my power. I got no notice beforehand, and now I am on hold with 6 callers ahead of me. God I hate this company.
I’ve had issues with them off an on for 8 years now. 6 years ago I moved to Fredrickson. I was very pleased to hear we were out of their service area. A few years later TPU bought up our water company (Curran mutual water i believe it was) …
Last night around midnight, a windstorm came through and knocked the power out. By 7AM the power was back on. Having been a long time customer of another major electric company that serves King County, I was prepared to freeze, throw all my …
I live in a one bedroom, one bathroom apartment.
I work 50 hours a week and sleep at my home 8 days out of the month. Everything is off when I am not home, including my heat. When I am home I usually keep …
Had to get our power cut off to have a circuit breaker box repaired.. been waiting for over a day for them to come inspect it and cut the power back on. Ya know no big deal, I just have kids I need to cook and clean but the don’t seem to care at all. And this all started on Friday so heatwave and all!
They shut the power off to a vacant home I was remodeling without any advanced notice, written or verbal during a cold weather streak in the dead of winter. I showed up to work and the power had been off for four days without me knowing it. …
Overcharging my electric!!
I live in a 1 bedroom apartment. Been there for 2 years. Never had an issue. Usually pay $45 on the low end and at an all time high $130 during winter for …
They have an excellent security guard on the door who’s very helpful and cheerful. The customer solutions office was exceptionally helpful during a period of financial embarrassment. Thanks to some help from a great neighbor and a couple City councilman.
Dude they have a fee for the rain water that drops on my property . They charge you for water then another charge for delivering the water then another charge for the water that goes down the drain bro seriously is like getting rob at gun …
They overcharged my electric bill and then insisted there was nothing they could do to reverse it. We called to set up budget billing a few weeks ago, but they failed to cancel our previously scheduled payments, so we ended up with an …
Company tried to doubled bill me! Customer service woman was extremely rude!! Beware of them double billing you!! Watch your bills!
I used the pay box and a bill got jammed. The inside is still not open even though I believe utilities are essential, if banks can be open so should the utility company. My opinion only. It took 4 days to find out if the payment was …
Turned off water without any notice.
And they were so rude when I called them.
This company regularly shuts of power around noon when people may be preparing food especially problematic for children during the summer. Pretty scummy in my opinion.
I just called trying to get information to receive HELP with my bill. I am technically challenged. And customer service said it would be easiest to send me the information in the customer portal that I don’t know about and for me to forward it. If I knew how to do that. I WOULD NOT HAVE CALLED .
TPU ranks right up there with Comcast’s crappiness. We purchased a new home in Puyallup and moved in the next morning after closing, a couple days later TPU shows up and starts installing a new meter without our permission and we were told …
Called in to switch a commercial service, and even though I didn’t have all info needed, they were pleasant and walked me through where to find it. Super easy!
Very condescending when called about my bill. The automated system took to much out of my account and they said as a courtesy this time they would refund the second time the amount was taken out like it was my fault and not their automated system. Bad customer service
I do not in understand how a company that provides essential utility can get away with such horrible customer service. You do not text a customer that their bill is ready on the evening of May 4th and Due date is May 6th, it is just not …
Electricity Are charge too much and they charge Delivery which is city light and puget sound Energy doesn’t charge the delivery service which Tacoma utility calls it ‘distribution charge’ . Attached is a photo copy of how high they charge.
Long wait times, lots if steps to even get to a person, and zero thought about a good payment history.
This company is awful. They only care about their bottom line, not about the lives of families. Abysmal customer service. I’m moving out of Tacoma where they charge reasonable prices for utilities and treat you like a human being.
The deposit situation is a huge pain on top of already insanely expensive utilities. Also the deposit was snuck back in the form of credit (on a bill that I split with multiple people) when I was expecting to just get it right back. …
This review is more for Lura in the customer service department then for TPU. I do appreciate the programs tpu has though 3 stars on how expensive my electricity is. Im gone half the month and my monthly bill is $350!! dang. …
The city installed a new meter on my house months ago during the summer. Now on 12/6/2021 the send me a double bill for almost $1100.00. I have always been on time paying my bills. They said it was a mistake on their end because of the new meter. Thanks City of Tacoma and Merry Christmas to you too!!
TPU is a complete joke. I called today because my bills have doubled with their new meter installs and the customer service agent was a joke. She could not answer any of my questions and would just circle back to saying “its the numbers …
This review is in regards to Tacoma Power tree trimming service: I have been trying to get ahold of someone in this office for almost 3 weeks now and have left multiple voicemails. The recording say voicemails are checked daily yet I have …
I drove all the way from Olympia after work to pay a bill only to find out they close at 4:30. I had called before I left and it said nothing about them being closed or changing hours. It is also not changed on Google or their website. With gas prices being what they are I’m not very happy with this company right now
Tacoma Public Utilities are horrible. They upcharge everything so much, and slap you with ridiculously expensive service fees. If for some reason a payment does not go through there is a solid chance that they will just charge you a …
I was on hold for 30 minutes, I heard someone pick up the phone and hang it up. The second time I was on hold for 48 minutes, nobody picked up the phone. They are very unprofessional don’t waste your time.
If I could give this a negative start I totally would. We needed new service. I was on hold for about an hour!!! The lady answer and left, I could hear her chewing, watching tv or her phone. I could hear everything!!!! I kept saying hello but there was no response!. She finally hung up after 10 min of me saying hello!!
They could care less about customers!!! We paid our bill over 2 weeks prior. We received a disconnection notice in mail and door tag on a Saturday 2 weeks after paying our bill. We always pay our bills but was gone for a month. It was …
These people are horrible, they would care less about helping others. They disconnected our power, so we paid them today and they said they would have our power back on before closing time. Hours later here we are still with no power and kids are crying in the dark.
Horrible Headache from these people . Indecent humans , they don’t care . sky high prices .cruel and nasty customer service. Really makes me want to move out of Tacoma. One thing to have to deal with crime that’s happening here it’s another …
This is Shavetta Trammell and I want to personally thank Ms Brandy (customer service representative) and Mr Sean( lead). I have been trying for four days to restore power to my house. I prayed and called again today and God allowed Ms …
My mom has dementia , her “caregiver” stole her money for 6 months . Found my mom in the dark . She’d said nothing. I called and spoke to a nice girl made arrangements , power was turned back on . Mom forgot to pay and they turned her off …
This is the absolute worst service I have ever encountered with everyone here EXCEPT BRANDY. I tried getting ahold of customer service from 8am-3pm, because my power was shut off in the middle of the day while I was at work with absolutely …
The my account is not accurate with the customer service reps. When MDC pledges, get the account correct because customer service sucks big time. They don’t know what’s going on. …
I missed one payment bc I thought my significant other paid the bill, so our power gets turned off. (We have a 7week baby. We are new parents and struggling to keep reminders on bills) we called as soon as it was turned off. We paid it and …
If, I could give a zero star I would. Me and my family have been without power in the cold for the past three days. I have talked to so many customer service representatives since 5 December 2022. The last one, Mr. Eric was the rudest and …
This review is 5stars totally based on the kind service received on telephone from “Brandi”. Her true professionalism and enthusiasm is a rare find. Too many times in the past we have found customer service people to be condescending and …
Gotta love government controlled utilities. These guys change arrangements without notification and act like they are helping, all while driving a knife into your back. They took two years to approve Covid relief, would NOT allow us to pay …