(Translated by Google) Sometimes I think that they charge you the bill how they think… if my apartment is 500 feet, no washer, no dryer, no dishwashing and the air is always at 74. how is it possible that on several occasions the bill …
Their costumer service is horrible. They are just lucky that they don’t have any competitor. I myself would switch to another company right away had I have a choice.
The worst customer service ever. I’ve been on the hold for a total one and half hour just to ask them about my bill. Until the moment of posting this review no one is answering.
This company is horrible does what they want the customer service is a joke i feel like they been stealling from the people of tampa for years ive heard nothing an experienced nothing but nightmares from this company
I have tried for 2 days and cannot get through to anyone. Finally had to call a retiree to get a number that would get me through to the Department I needed. Please change your message.
Horrible customer service and even worse when you need to pay your bill. I can’t get the bull matrix to work nor customer service to speak to me. Absolute waste of time and money use any alternative
Once I got thru all the prompts, an agent answered on the second ring. The problem was, it took me four and a half minuets to get thru all the prompts to get to the agent! That’s my complaint.
Use to live on Indiana for years, never Had not one problem related to Duke Energy or IPL. BEEN LIVING ON FLORIDA FOR 3 MONTHS AND TECO ENERGY HAS BEEN OUT (7) TIMES STRAIGHT!!!!!!!!!!!!
WORST UTILITY COMPANY EVER! WORST CUSTOMER SERVICE.
RANDOM CHARGES NOW I OWE MORE FOR A DEPOSIT BECAUSE MY BILL WAS 2 MONTHS BEHIND…CHARGING ME CRAZY FEES… CUSTOMER SERVICE IS TERRIBLE….. ONCE MY LEASE IS UP I AM MOVING WHERE I DONT NEED TO DEAL WITH THEM.
EMPLOYES FROM TECO IN TAMPA ARE INVOLVED IN A FEDERAL FRAUD.MY METER READER ARE BEEN HACK SINCE 2009, I REPORTED IT TO THE SAME COMPANY I TALK W/ CUSTUMMER SERVICE,AUDITOR, AND SOMEONE CALL ME LAST YEAR HE SAID HE IS THE PRESIDENT OF THE …
Worst customer service possible. They have no time frame of reconnection & dont even relate to their customers they just be sitting behind desks reading a script
Worst company in America…if there was something less then a zero they should receive it…..I’ve been trying to start my service in my apartment since the 29th of june don’t think I’ll get power till the 11th of july…..hey at least its the middle of the summer and only 100 degrees outside thanks TECO u guys rock!!
Why is it that whenever I call on different times during the day, there is always a 30 minute wait. This is unacceptable. Hire more customer service reps and streamline your automatic system. It is deplorable.
My light bill triple for no reason!!! I am about to call Tallahassee! They want to get paid on time but they donr do tgeir jib!! Then they cane and cut down tree limb and left them
If I could it would be zero stars … it kind of ridiculous to send ppl a letter saying that we owe 300 hundred dollars on top of our bill for a charge from last year..and the bigger thing Is we just bought the house ….this is really …
me and my girl just paid the bill last week and get power cut off after holiday saying we owe them 89$ we just paid you 215$ not even 2 weeks ago and yet no email no check bounce so why are we just not hearing about this
The hell with teco. They worse than the dope boyz. Straight robbery. I pay yall funky ass every month and you gone turn me off cause I was $40 short. Damn! Karma fa yo azz! I would give you a zero but the rates wont go that low.
The automated system is VERY ANNOYING!! You should be able to get to a human by pressing “0” at any time…Took 7-10 mins to even get to a prompt to speak to a human and now have been on hold for another 7. …
Absolutely awful. The power goes out AT LEAST once every other day. Even though it’s just a flicker it’s a complete inconvenience. As if living next to the ugly a** smoke stacks isnt bad enough I have to deal with poor service.
TECO has incredibly long hold times and terrible customer service. My average wait time is over 30 minutes to speak to a rep. I wish there was a 0 star rating available.
Lake Alfred has power outages all the time no matter what time of the day or night it is and it has nothing to do with the weather. It is ridiculous there’s no excuse for terrible service. I would really like an explanation.
Our little community of Woodmont in Citrus Park is always the last place that service is restored after a outage…the estimated time is over 12 hours…Maybe if there were a few more million dollar homes here we wouldn’t have to always wait so long..!! Horrible service
I am in violent agreement with the other reviewers – this is a HORRIBLE company, who have a monopoly, and our illustrious Tampa government voted to keep them in a monopoly in Tampa! They do NOT have to offer incentives to customers to help …
Spoke with Kristen to set up my new apartment, and was amazed at how nice and friendly she was! She exemplifies customer service! She was speedy and actually listened so I didn’t have to repeat anything. Thank you Kristen!
Absolutely the most pathetic excuse for a big business that I’ve ever encountered. TECO is one of the primary reason’s why this country is in the condition it’s in. They JUST DON’T CARE! Every one has the same complaint. You can not reach …
If there was ever a time to consider solar. This what happens when we allow a monopoly. The guys that come out to kill service to are nice. They even admit the scamming crooks they work for are Satan’s minions. Grab your pitch forks and meet me at teco.
When customers are on a limited income and teco wont work with them on a deposit is horrible.teco could add 50.00 a month onto the bill untill the deposite is paid instead of making you come up with the deposit plus your monthy bill.i think …
Customer Service is a joke. After minutes of automated choices you are finally put on hold to wait for a person to help you. I have hung up after waiting 15, 27, 23 and 32 minutes. I do firmly believe that TECO has no “live” personnel. They put you on hold and make you listen to awful music until you finally give up.
The WORST company ever. I paid my power bill 3 days before it was due. I just came home from work to find my power has been shut off. THIS IS NOT THE FIRST TIME the incredibly inept people at TECO do this! UNBELIEVABLE!
With all the technology we have today. It is almost impossible to pay by phone and on top of that a convince fee of 4.95 just to pay your bill by phone. I hate tampa electrics payment system and you can’t talk to people anymore.bunch of crap
We moved into a new house. I arranged to turn on service 2 weeks prior. It’s a month later and my power is off. They have my address, phone number and email address. No bill, no notice, no warning.
Worst company I have ever encountered in terms of customer service. I am so incredibly angry. I have no idea how to pay freaking bills. Payments not going through. Website suck. Impossible to find payment options. Impossible to reach …
I asked for a 5 day extention. First time ever… and I was told unfortunately not. I’m new to Tampa, not used to bi weekly pay, new homeowner unforeseen expenses, it was a circumstantial situation…. wow. I am not surprised to see such …
The old statement: 1 page of detailed information with decades of refinements. So, would the new owners toss out the most nearly perfect electric bill layout ever concieved by a utility company? …
TECO can’t seem to get my bill statements to me in the mail.. for over a year now, I have only received one paper statement. I get all my other mail fine. They have my correct address on file, which I’ve verified with them numerous times.
Most frustrating utilities website I’ve ever had the misfortune to (attempt) to access! First: in order to pay online I am required to pay a ‘convenience’ fee to inetbiller. Second, every time, and I mean EVERY time I attempt to login I …
I dont understand why there are so many complaints abiut this company. Had them for almost a year now and they have been quite great. I have had a couple power outages during storms but the power is was promptly restored both times. …
I’ve worked for this place over 12 years now and I love it. Yes there I’ve been ups and downs – like with any job; but I know this is the place for me. I am now part of TECO Service (I was part of Tampa Electric before). The atmosphere is …
Cut your power for planned maintenance without warning for hours on end = spoiled food, thanks. There is no account page on the website, you individually submit forms, no way to confirm yourself information on their end. Their https …
Worst electric company – EVER . I almost did not return to Tampa after being stationed here once and experiencing how bad TECO was compared to all the other electric companies around the USA and overseas where I was stationed. They …
Amazing. I run a business from my home, and there is a small storefront. It’s a computer business. Somehow, the fact that the bill was paid online, didn’t get through to the turn off tech. Anyway, it’s morning, and my shop is just opening, …
This is the worst company I have ever dealt with. I paid $300 last week then they demanded another $250 today or threatened to turn my power off even though my bill isn’t due for another 3 weeks. Then 3 different people at customer service …
Teco is by far the WORST company to exist. They’re worse than my phone, internet, and t.v company combined. There’s always an issue with their customer service and they can’t keep an accurate record of my household’s payments. One would …
If I could give negative stars I would. Teco is trying to send my old account to collections for non payment of the last 2 months of service. First off, aren’t they known for cutting off people’s service faster than you can say “Teco …
This company has gone down hill. My father was a lineman for them for almost 15 years and never had an issue. Well I started a new account, paid the horrible deposit and now not even two weeks later they got sneaky and sent some one to my …
TECO has no customer service. Their entire system is worthless automation. We’ve had them all my life due to our location and we’ve had issues with them my entire life as well. Furthermore, if the system cannot understand you or you don’t have the information the system wants (which is an option) it hangs up on you.
Absolutely the worst customer svc ever! Purchased a home, called to turn the power on, was asked to pay deposit. Did. Was told svc would be turned on, when they no-showed, I called and was informed that the previous owner had stolen power …
Terrible service as I have waited on hold for a real person for as long as 1 hour and 6 minutes. They also did not process my auto payment information correctly, and charged the same bill in the same month twice to my account, and then …
A horrible automated system hides most representatives, and those you get are annoyed you manged to push through the machine. They deleted our account with SOMEONE ELSE’S permission due to a simple clerical error, then tried to charge us …
This is the worst customer experience i’ve ever had. hold time is always 20 minutes.. automated phone system.. they communicate via fax & then force you to follow up to find out if the fax was received. Sent a faxed copy of a photo ID …
I have had TECO for 7 years (because it’s the only option) and have had several bad experiences with them. It came time to move and switch my bill to a new residence. There were extenuating circumstances with my old roommate being the …
This morning lighting hit the transformer causing it to caught on fire bringing down wires in several areas of the block. Electricity went out in the entire block. I called and reported what happened. I told the dispenser I had the …
Terrible. I checked online to pay my bill. First, it the online service was down for whatever reason. So I tried the next day and it said I didn’t owe anything. Now, on 8/29, about a month later, with no notice, I come home to find my power …
I haven’t even paid my deposit yet, but in comparison to Duke Energy – this company is a joke.
The website hasn’t been updated in 15 years, judging but the look and UX. They …
We should all gradually switch to solar energy so we can stop Filling TECOs pockets. Let’s just say I’m moving out of Tampa to avoid having to do business with them. And I’m going to eventually be paying to set up solar power I’m tired of …
TECO targets people in financial distress. Before going to the Salvation Army for assistance with my bill I could go two months before paying my bill. Once Salvation Army paid my bill for me TECO stopped allowing me to go two months. They …
Worst company ever have had them 7 years and now because my bills have been paid on final notice days because of medical reasons they turn around had charge me another 143 dollars security deposit because they say it’s high risk. My service …
Tampa Electric is by far the worst company I have ever dealt with. I would give no starts if that was an option. They applied my last month’s electric payment to someone else’s account — which is fine, everyone messes up. But then I spent …
Came home from work to find my power disconnected, with no notice, less than a month after setting up service and putting down an unreasonable deposit, and before ever receiving a bill. There offices are closed, there is apparently no way …
If I could give a negative star I would give couple of them. Friday around 5:40pm try to reach the company to start service so I could move in to my new apt the next day, It took 25 min to get the representative. Once she asked my address …
*They have refused to work with me and just keep sending me to programs that will help me pay the bill. They won’t work with me on adding a bit each month, they won’t do anything except disconnect me if I can’t come up with the money by the …
Absolutely horrible. Paid my entire bill on June 18. Received a postcard from Teco less than a month later stating that I had a past due balance. Being I received it on a Friday, I placed the owed amount in an envelope the very following …
I have been on hold now for over 30 minutes just trying to fix a forwarding address for my last bill. This is a horrible way to conduct business. I don’t mind waiting normally, but I called last week to stop my service and encountered the …
ABSOLUTELY TERRIBLE!!!!! I pay all my bills on time, yet I came home from work to no electricity!! They told me that a customer called to have service set up at my address and it created a conflict so they just cut off my electricity with …
Mitzi was the Customer Service Representative for the Energy Audit Dept. and I rate her a superb in helping me understand how I can receive the rebate for window installations and attic insulation. I see quite a few negative reviews online …
If I could give them zero stars I would. Teco messed up our automated payment and therefore I came home one day with no power. Called their main number and after 2 minutes of automated lists (I actually timed it) I reached someone, only for …
Paid a bill in February with my online bank account. Teco billed me again for this amount $90.00 and said they never received payment. I realized when it was paid I entered the account number missing a 1 ……and instead of sending the …
TECO could very well be the worst company I have ever interacted with. Incredibly long wait times when you try to contact them. I once hung up the phone after waiting nearly two hours on hold. Another time I called I was informed it would …
They get a way with what ever they feel like just because there is no other option for electric in Tampa. I now somehow owe over $400, they never contacted me, then shut my power off and added 165 bucks to that 400 for a reactivation fee. I …
Never had any problems and I schedule out my bill every month with no issues. Never had my power shut off because I pay my bill every month. I imagine that only people that don’t make their bills a priority are the ones posting negative comments. It’s pretty simple, pay for a service OR don’t receive the service.
I’ve had TECO for just over 2 months and I’m not exaggerating when I say my power has gone out at least 10 times. Most of those times were in broad daylight with zero weather-related issues. Incredibly unreliable. And I love how there are …
Most worthless automation telephone system, CEO should be fired. Multiple reviews about being hung up on. GET A BETTER SYSTEM FOR HANDLING PHONE CALLS. EMBARRASSING COMPANY!!!
3 power outages in 2 weeks because it mildly rained. Tampa’s hockey team is literally named after its thunderstorms and a little rain caused a half-day power outage. This time it took them 2 and a half hours to show up and then suddenly 5 …
One of the worst companies in tampa. Terrible customer service. nobody can tell you anything useful. My bill is 4x what i paid at my previous place with Duke, and the new place is 200 square feet smaller. I pay more in electric than people with 2000 sq foot houses. The worst option in electric.
Where the application? All other power companies have one. You can’t even change the due date for payment like everyone else’s company can. Get with the current year. Make a application like FPL’S
TECO has an unfair monopoly of the utility market in the Tampa Bay area. Customer service is terrible if even existent. I also reside in Texas where its a free market and you have a choice of a variety of utility companies that compete to …
We’ve lived in many places throughout Florida and never have we had so many power problems. Very inconsistent service including many outages and power surges, causing expensive damage. Welcome to Teco! We are really looking forward to moving and getting away from this lackluster power company.
Been charging me based my neighbors meter since I moved in. I have submitted a request for investigation / consultation . Issue not resolved. Called again for same issue and now supposedly a ticket has been submitted. Issue needs to …
(Translated by Google) stupid company
(Original)
傻逼公司
(Translated by Google) They provide good service
(Original) …
(Translated by Google) The worst power company in the fl.
(Original) …
(Translated by Google) God
(Original)
Gud
(Translated by Google) Sometimes I think that they charge you the bill how they think… if my apartment is 500 feet, no washer, no dryer, no dishwashing and the air is always at 74. how is it possible that on several occasions the bill …
Horrible experience
They sucks
Great mapping system !!!
Horrible. ..
Need an emergency service on weekends
Awful company. Awful service.
Worst service I’ve seen ever……
Nothing!!!! High ass bills cheap ass customer service
Expect to be put on hold for 30+ minutes to talk to inept people.
The absolute worst customer service you can imagine
No alternatives, they know it and they treat you that way.
WORST EVER..THEY SUCK!!! WHO EVER RUNS CUSTOMER CARE SHOULD BE FIRED ASAP!!!
Finally got a human on the phone and he was really nice and helpful
Worst Service in The World, they don’t have anybody to attend.. Is usless
Ashley teco personnel Excellent helping thanks ashley for yours service
They will shut your service off for being 4 days late!
Why can’t we give them 0 stars? Terrible customer service. Terrible online systems
I absolutely agree. The customer support in this system is absolutely horrible
It’s a power co. Dont fall on hard times, they will cut you off in a min.
Company with the worst costumer service of the entire world. Bothers me I have to give a start to this trashy company
Wish I could give less then one star. Teco is terrible. Ballwashers
ur phone hangs up on me twice come on u can do better
They don’t work on Saturdays! So good luck getting service transferred.
The worst sevice ever. Thiefs and no one ever reads account notes . Above and beyond does not exist
I can’t get through to a human being! Every time I’m told I’ll be connected to a representative, the system hangs up on me!
Worst customer service. Even though, I had a reference number for a confirmation of payment they still issued a fee. Ridiculous.
Their costumer service is horrible. They are just lucky that they don’t have any competitor. I myself would switch to another company right away had I have a choice.
Drove to this location today. It is an empty building across from a bar called the HUB
As if the other 80 one stars didn’t already describe this horrific utility company. …
How is it right to disconnect someone on a f’ing Friday and leave them without power for the weekend? Oh my God, you suck so bad.
The worst customer service ever. I’ve been on the hold for a total one and half hour just to ask them about my bill. Until the moment of posting this review no one is answering.
Very long hold times. Ridiculous fees to open account. But, stuck between a rock and a monopoly …. and have no other choice but to use them.
I hate them with a passion slow service they don’t know what there doing. They love having you talk to a robot instead of a human being.
This company is horrible does what they want the customer service is a joke i feel like they been stealling from the people of tampa for years ive heard nothing an experienced nothing but nightmares from this company
Absolutely the worst gas & power company I’ve ever dealt with when it comes to payment and customer service….
I have tried for 2 days and cannot get through to anyone. Finally had to call a retiree to get a number that would get me through to the Department I needed. Please change your message.
Horrible customer service and even worse when you need to pay your bill. I can’t get the bull matrix to work nor customer service to speak to me. Absolute waste of time and money use any alternative
Florida to have other power choice’s here in fl
An run teco’s ass out its sunny here put up solar panels cut teco off best choice
I’ve never had a major problem with them. Got to this particular site just to find out. I’ve got to start paying online
They are very forgiving towards late payments, but having to find my tax id if i ever give them money when i call is retarded
Once I got thru all the prompts, an agent answered on the second ring. The problem was, it took me four and a half minuets to get thru all the prompts to get to the agent! That’s my complaint.
They just redeemed themselves with better customer care than I have had in the past. but due to past experiences I can only give them 2 stars
Use to live on Indiana for years, never Had not one problem related to Duke Energy or IPL. BEEN LIVING ON FLORIDA FOR 3 MONTHS AND TECO ENERGY HAS BEEN OUT (7) TIMES STRAIGHT!!!!!!!!!!!!
waited on hold for over 25 minutes then elected to be called back and was disconnected. it’s like they want to cut your power off.
WORST UTILITY COMPANY EVER! WORST CUSTOMER SERVICE.
RANDOM CHARGES NOW I OWE MORE FOR A DEPOSIT BECAUSE MY BILL WAS 2 MONTHS BEHIND…CHARGING ME CRAZY FEES… CUSTOMER SERVICE IS TERRIBLE….. ONCE MY LEASE IS UP I AM MOVING WHERE I DONT NEED TO DEAL WITH THEM.
EMPLOYES FROM TECO IN TAMPA ARE INVOLVED IN A FEDERAL FRAUD.MY METER READER ARE BEEN HACK SINCE 2009, I REPORTED IT TO THE SAME COMPANY I TALK W/ CUSTUMMER SERVICE,AUDITOR, AND SOMEONE CALL ME LAST YEAR HE SAID HE IS THE PRESIDENT OF THE …
What kind of an electric company doesn’t have a single person to talk to over the weekend? It’s 2/7 days that people have power. Idiots.
Worst customer service possible. They have no time frame of reconnection & dont even relate to their customers they just be sitting behind desks reading a script
Worst company in America…if there was something less then a zero they should receive it…..I’ve been trying to start my service in my apartment since the 29th of june don’t think I’ll get power till the 11th of july…..hey at least its the middle of the summer and only 100 degrees outside thanks TECO u guys rock!!
WORST ELECTRIC COMPANY. Horrible customer service. Completely unhelpful. Know for a fact our electric bill was too high, yet they do nothing about it.
Why is it that whenever I call on different times during the day, there is always a 30 minute wait. This is unacceptable. Hire more customer service reps and streamline your automatic system. It is deplorable.
My light bill triple for no reason!!! I am about to call Tallahassee! They want to get paid on time but they donr do tgeir jib!! Then they cane and cut down tree limb and left them
If I could it would be zero stars … it kind of ridiculous to send ppl a letter saying that we owe 300 hundred dollars on top of our bill for a charge from last year..and the bigger thing Is we just bought the house ….this is really …
me and my girl just paid the bill last week and get power cut off after holiday saying we owe them 89$ we just paid you 215$ not even 2 weeks ago and yet no email no check bounce so why are we just not hearing about this
The hell with teco. They worse than the dope boyz. Straight robbery. I pay yall funky ass every month and you gone turn me off cause I was $40 short. Damn! Karma fa yo azz! I would give you a zero but the rates wont go that low.
Third World Electric Company.
Can’t seem to keep the power on.
13days my power still isn’t on. They don’t care about us. They need to give customers more options on electric companies.
The automated system is VERY ANNOYING!! You should be able to get to a human by pressing “0” at any time…Took 7-10 mins to even get to a prompt to speak to a human and now have been on hold for another 7. …
Absolutely awful. The power goes out AT LEAST once every other day. Even though it’s just a flicker it’s a complete inconvenience. As if living next to the ugly a** smoke stacks isnt bad enough I have to deal with poor service.
TECO has incredibly long hold times and terrible customer service. My average wait time is over 30 minutes to speak to a rep. I wish there was a 0 star rating available.
Lake Alfred has power outages all the time no matter what time of the day or night it is and it has nothing to do with the weather. It is ridiculous there’s no excuse for terrible service. I would really like an explanation.
Our little community of Woodmont in Citrus Park is always the last place that service is restored after a outage…the estimated time is over 12 hours…Maybe if there were a few more million dollar homes here we wouldn’t have to always wait so long..!! Horrible service
Tampa NEEDS a better electric service
I am in violent agreement with the other reviewers – this is a HORRIBLE company, who have a monopoly, and our illustrious Tampa government voted to keep them in a monopoly in Tampa! They do NOT have to offer incentives to customers to help …
Spoke with Kristen to set up my new apartment, and was amazed at how nice and friendly she was! She exemplifies customer service! She was speedy and actually listened so I didn’t have to repeat anything. Thank you Kristen!
Absolutely the most pathetic excuse for a big business that I’ve ever encountered. TECO is one of the primary reason’s why this country is in the condition it’s in. They JUST DON’T CARE! Every one has the same complaint. You can not reach …
If there was ever a time to consider solar. This what happens when we allow a monopoly. The guys that come out to kill service to are nice. They even admit the scamming crooks they work for are Satan’s minions. Grab your pitch forks and meet me at teco.
When customers are on a limited income and teco wont work with them on a deposit is horrible.teco could add 50.00 a month onto the bill untill the deposite is paid instead of making you come up with the deposit plus your monthy bill.i think …
Customer Service is a joke. After minutes of automated choices you are finally put on hold to wait for a person to help you. I have hung up after waiting 15, 27, 23 and 32 minutes. I do firmly believe that TECO has no “live” personnel. They put you on hold and make you listen to awful music until you finally give up.
The WORST company ever. I paid my power bill 3 days before it was due. I just came home from work to find my power has been shut off. THIS IS NOT THE FIRST TIME the incredibly inept people at TECO do this! UNBELIEVABLE!
With all the technology we have today. It is almost impossible to pay by phone and on top of that a convince fee of 4.95 just to pay your bill by phone. I hate tampa electrics payment system and you can’t talk to people anymore.bunch of crap
We moved into a new house. I arranged to turn on service 2 weeks prior. It’s a month later and my power is off. They have my address, phone number and email address. No bill, no notice, no warning.
Worst company I have ever encountered in terms of customer service. I am so incredibly angry. I have no idea how to pay freaking bills. Payments not going through. Website suck. Impossible to find payment options. Impossible to reach …
I asked for a 5 day extention. First time ever… and I was told unfortunately not. I’m new to Tampa, not used to bi weekly pay, new homeowner unforeseen expenses, it was a circumstantial situation…. wow. I am not surprised to see such …
The old statement: 1 page of detailed information with decades of refinements. So, would the new owners toss out the most nearly perfect electric bill layout ever concieved by a utility company? …
TECO can’t seem to get my bill statements to me in the mail.. for over a year now, I have only received one paper statement. I get all my other mail fine. They have my correct address on file, which I’ve verified with them numerous times.
Most frustrating utilities website I’ve ever had the misfortune to (attempt) to access! First: in order to pay online I am required to pay a ‘convenience’ fee to inetbiller. Second, every time, and I mean EVERY time I attempt to login I …
I dont understand why there are so many complaints abiut this company. Had them for almost a year now and they have been quite great. I have had a couple power outages during storms but the power is was promptly restored both times. …
I’ve worked for this place over 12 years now and I love it. Yes there I’ve been ups and downs – like with any job; but I know this is the place for me. I am now part of TECO Service (I was part of Tampa Electric before). The atmosphere is …
Cut your power for planned maintenance without warning for hours on end = spoiled food, thanks. There is no account page on the website, you individually submit forms, no way to confirm yourself information on their end. Their https …
Worst electric company – EVER . I almost did not return to Tampa after being stationed here once and experiencing how bad TECO was compared to all the other electric companies around the USA and overseas where I was stationed. They …
Amazing. I run a business from my home, and there is a small storefront. It’s a computer business. Somehow, the fact that the bill was paid online, didn’t get through to the turn off tech. Anyway, it’s morning, and my shop is just opening, …
This is the worst company I have ever dealt with. I paid $300 last week then they demanded another $250 today or threatened to turn my power off even though my bill isn’t due for another 3 weeks. Then 3 different people at customer service …
Teco is by far the WORST company to exist. They’re worse than my phone, internet, and t.v company combined. There’s always an issue with their customer service and they can’t keep an accurate record of my household’s payments. One would …
If I could give negative stars I would. Teco is trying to send my old account to collections for non payment of the last 2 months of service. First off, aren’t they known for cutting off people’s service faster than you can say “Teco …
This company has gone down hill. My father was a lineman for them for almost 15 years and never had an issue. Well I started a new account, paid the horrible deposit and now not even two weeks later they got sneaky and sent some one to my …
TECO has no customer service. Their entire system is worthless automation. We’ve had them all my life due to our location and we’ve had issues with them my entire life as well. Furthermore, if the system cannot understand you or you don’t have the information the system wants (which is an option) it hangs up on you.
Absolutely the worst customer svc ever! Purchased a home, called to turn the power on, was asked to pay deposit. Did. Was told svc would be turned on, when they no-showed, I called and was informed that the previous owner had stolen power …
Terrible service as I have waited on hold for a real person for as long as 1 hour and 6 minutes. They also did not process my auto payment information correctly, and charged the same bill in the same month twice to my account, and then …
A horrible automated system hides most representatives, and those you get are annoyed you manged to push through the machine. They deleted our account with SOMEONE ELSE’S permission due to a simple clerical error, then tried to charge us …
This is the worst customer experience i’ve ever had. hold time is always 20 minutes.. automated phone system.. they communicate via fax & then force you to follow up to find out if the fax was received. Sent a faxed copy of a photo ID …
I have had TECO for 7 years (because it’s the only option) and have had several bad experiences with them. It came time to move and switch my bill to a new residence. There were extenuating circumstances with my old roommate being the …
This morning lighting hit the transformer causing it to caught on fire bringing down wires in several areas of the block. Electricity went out in the entire block. I called and reported what happened. I told the dispenser I had the …
Terrible. I checked online to pay my bill. First, it the online service was down for whatever reason. So I tried the next day and it said I didn’t owe anything. Now, on 8/29, about a month later, with no notice, I come home to find my power …
I haven’t even paid my deposit yet, but in comparison to Duke Energy – this company is a joke.
The website hasn’t been updated in 15 years, judging but the look and UX. They …
We should all gradually switch to solar energy so we can stop Filling TECOs pockets. Let’s just say I’m moving out of Tampa to avoid having to do business with them. And I’m going to eventually be paying to set up solar power I’m tired of …
TECO targets people in financial distress. Before going to the Salvation Army for assistance with my bill I could go two months before paying my bill. Once Salvation Army paid my bill for me TECO stopped allowing me to go two months. They …
Worst company ever have had them 7 years and now because my bills have been paid on final notice days because of medical reasons they turn around had charge me another 143 dollars security deposit because they say it’s high risk. My service …
Tampa Electric is by far the worst company I have ever dealt with. I would give no starts if that was an option. They applied my last month’s electric payment to someone else’s account — which is fine, everyone messes up. But then I spent …
Came home from work to find my power disconnected, with no notice, less than a month after setting up service and putting down an unreasonable deposit, and before ever receiving a bill. There offices are closed, there is apparently no way …
If I could give a negative star I would give couple of them. Friday around 5:40pm try to reach the company to start service so I could move in to my new apt the next day, It took 25 min to get the representative. Once she asked my address …
*They have refused to work with me and just keep sending me to programs that will help me pay the bill. They won’t work with me on adding a bit each month, they won’t do anything except disconnect me if I can’t come up with the money by the …
Teco,
You are the worst in moral company that is out there!!! I can’t wait to leave …
Absolutely horrible. Paid my entire bill on June 18. Received a postcard from Teco less than a month later stating that I had a past due balance. Being I received it on a Friday, I placed the owed amount in an envelope the very following …
I have been on hold now for over 30 minutes just trying to fix a forwarding address for my last bill. This is a horrible way to conduct business. I don’t mind waiting normally, but I called last week to stop my service and encountered the …
ABSOLUTELY TERRIBLE!!!!! I pay all my bills on time, yet I came home from work to no electricity!! They told me that a customer called to have service set up at my address and it created a conflict so they just cut off my electricity with …
Mitzi was the Customer Service Representative for the Energy Audit Dept. and I rate her a superb in helping me understand how I can receive the rebate for window installations and attic insulation. I see quite a few negative reviews online …
If I could give them zero stars I would. Teco messed up our automated payment and therefore I came home one day with no power. Called their main number and after 2 minutes of automated lists (I actually timed it) I reached someone, only for …
Paid a bill in February with my online bank account. Teco billed me again for this amount $90.00 and said they never received payment. I realized when it was paid I entered the account number missing a 1 ……and instead of sending the …
TECO could very well be the worst company I have ever interacted with. Incredibly long wait times when you try to contact them. I once hung up the phone after waiting nearly two hours on hold. Another time I called I was informed it would …
They get a way with what ever they feel like just because there is no other option for electric in Tampa. I now somehow owe over $400, they never contacted me, then shut my power off and added 165 bucks to that 400 for a reactivation fee. I …
Never had any problems and I schedule out my bill every month with no issues. Never had my power shut off because I pay my bill every month. I imagine that only people that don’t make their bills a priority are the ones posting negative comments. It’s pretty simple, pay for a service OR don’t receive the service.
I’ve had TECO for just over 2 months and I’m not exaggerating when I say my power has gone out at least 10 times. Most of those times were in broad daylight with zero weather-related issues. Incredibly unreliable. And I love how there are …
Most worthless automation telephone system, CEO should be fired. Multiple reviews about being hung up on. GET A BETTER SYSTEM FOR HANDLING PHONE CALLS. EMBARRASSING COMPANY!!!
3 power outages in 2 weeks because it mildly rained. Tampa’s hockey team is literally named after its thunderstorms and a little rain caused a half-day power outage. This time it took them 2 and a half hours to show up and then suddenly 5 …
One of the worst companies in tampa. Terrible customer service. nobody can tell you anything useful. My bill is 4x what i paid at my previous place with Duke, and the new place is 200 square feet smaller. I pay more in electric than people with 2000 sq foot houses. The worst option in electric.
Where the application? All other power companies have one. You can’t even change the due date for payment like everyone else’s company can. Get with the current year. Make a application like FPL’S
TECO has an unfair monopoly of the utility market in the Tampa Bay area. Customer service is terrible if even existent. I also reside in Texas where its a free market and you have a choice of a variety of utility companies that compete to …
On hold 58 minutes just to be hung up on. Can’t get anyone to straighten my bill out which was an error on their part.
We’ve lived in many places throughout Florida and never have we had so many power problems. Very inconsistent service including many outages and power surges, causing expensive damage. Welcome to Teco! We are really looking forward to moving and getting away from this lackluster power company.
Been charging me based my neighbors meter since I moved in. I have submitted a request for investigation / consultation . Issue not resolved. Called again for same issue and now supposedly a ticket has been submitted. Issue needs to …