More than just a diabetic supply company, Tandem specializes in diabetes care to create innovative products and services to revolutionize … See more
Read More| Thursday | 8AM to 4PM |
| Friday | 8AM to 4PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4PM |
| Tuesday | 8AM to 4PM |
| Wednesday | 8AM to 4PM |
11075 Roselle St, San Diego, CA 92121
These people are unprofessional and horrible in how they treat their workers. They will hire you and after you spend less then 2 months fixing their botched systems they will “eliminate your position” and NOT give you the decency of two …
Great place!
Amazing company!
Great place to work
Great workplace experience
this company is just one big NOPE
Unique product, very helpful for people with diabetes
Love this place, people are right on top of customer service n support! !!!
Great place to work on the non-production side!
Great product, employees care
Love the pump and the people. Highly recommend
they don’t give enough education but are very quick to JUST SELL
Little or no customer service, bad news.
Customer service is unreal, trying to call for support, you will be on hold for hours.
Customer service does not exist for pump users. Multiple calls, multiple messages with no response.
I love my Tslim X2 pump!
Awesome product. Basal IQ function major improvement to my blood sugar management. Can’t wait for the Control upgrade.
looking for a career? don’t work here
looking for professional supervisors? don’t work here
looking for better pay? don’t work here …
Not a very great place to work at…they let go temp. employees who get injured on the job , even for reporting to a staff agency so they won’t have bad reviews, I will not recommend anyone here ever again!
We are very happy with pump act customer service is spot on.
I think that one thing a Supervisor or anyone in the workplace should have is EMPATHY, the ability to understand/share another person’s feelings, emotions, actions, etc… The 1st shift Supervisor, Catherine Yang, certainly does not have …
Maint supervisor/engr works you like a cow and yet he can’t fix it himself. Production tooling is always breaking and you are expected to know it all. Don’t waste your time working here. And by the way, watch out for backstabber…beware..
I went from a Deltec CoZmo pump to a Medtronic Paradigm pump to a Tandem pump which I’ve now had for 21 months. This Tandem pump has been without question the BEST pump I’ve ever had. And Tandem’s customer support is phenomenal. Great pump, even better service. Thanks!
There online portal was failing……
When I called I was on hold 32 min then after describing my issue I was told that I need to speak to technical support and hold again or they would email me …
Every time I’ve had to call for anything, pump won’t upload, which was twice. They’ve walked me thru the process, which was 45 minutes, to make sure everything was back to how it should be. I’ve never experienced bad customer service, no matter what time of day or night I’ve called.
Really disappointing service and support. After being with their competition for more than 20 years I expected to be able to get service and support with the transition and ordering. None was given and when I asked the sales team for support I was told “best of luck”.
Tech support staff is terrific. Response is quick and concise – and pleasantly invites follow-up as needed. The t-Slim pump works for me. My a1C has dropped significantly to 6.1 ( a whole point ).
Deserves a negative rating because of poor customer service and wasting of time.
This is a company who doesn’t have it together. They don’t follow up with insurance, doctors offices to get paperwork signed and you have to do it yourself. It took 5 months to get my pump from date of order and only got it when mine …
This is a review for Tandem Diabetes in Mira Mesa San diego. Unless youre just wanting to earn some money and gain experience, I would not recommend anybody to work here. The Supervisors for Cartridge Assembly are the worst. If you wanna …
Do not work here. The amount of employees that get fired is tremendous. Supervisors are not worth working under the supervision for. If you are a temp to hire, expect to still be a temp for years. You might as well get a better job that …
I was put on hold for 20 minutes at which point the call was dropped. Horrible customer service
Unlike most people here i think customer support has been just fine. However This pump suuuucks!
Worked for Tandem Diabetes in the recent past. What they’re doing for patients with diabetes is a good thing, but when it comes to the production part of the company, it’s all bad. Supervisors are just terrible. The amount of employees …
The pump is great but most of the representatives should not be working in front line positions. Very poor communication skills. They keep the customer service help line so poorly covered it takes more than one hour to talk to a …
I think I could ligitamally give Tandem Customer Support Negative Stars. My Pump stopped working and after searching for possible solutions, I called their customer service number and was put in the que. I was on hold listening to their …
I have had T1D for over 20 years. I decided to get a Tandem T-Slim x2 as my first pump since I was looking at the CGM and figured I may as well try both. Tandem was the best looking as far as size and technology goes. …
I rate this low because I had an awful experience with Rachel Hansel. To be throw from a training to the floor in such short notice, but also the communication with her as a manager was horrible. She never was reliable supervisor I felt …
The product is good but the tandem employees require more training. When I called tech support, the outgoing message indicated that the wait would be more than one hour. I had the option of leaving my call back number. When I did leave …
Unfortunately I really wanted to like and support a local company, but alas, they have an unreliable product and a flawed system. I would not recommend using the pumps from this company. …
Dealing with this company is a nightmare no less. It’s a shame, because the pump is wonderful, but if you have to deal with the inevitable problems of a complex and new device, one that your life depends on, you want nothing to do with …
Claims of 24/7 response
EMERGENCY and no one will answer the phone!!!
Been on phone almost 2 hours!!!!
Love tandem !! I’ve been using the tandem pump for about 5 years or so and absolutely love it I’ll never switch back to another pump. I’ve never had a problem with my pump. The employees are always super helpful and amazing. I ordered …
I love the tandem insulin pump they have done an amazing job with it! The customer service with this company is absolutely awful. I hate having to call and order from them. Unfortunately, with my insurance I’m not able to do online …
GET LOW! oh no, TOO LOW!
It’s an improvement over Medtronic, maybe? When I’m eligible for a pump replacement, I’ll go …
We are so pleased with Gianna Mingo, Senior Territory Manager for Oregon. My cousin came into town from England and forgot a couple set change supplies for her son’s T:slim insulin pump and there was no supplier in Roseburg. My cousin …
Like many people in these reviews, my experience is that the pump is the best on the market hands down, but the customer service from this place is the worst I’ve ever dealt with. Medical companies have a tremendous responsibility to their …
Flight cancelled. Stuck away from home 5 extra days. Called Tandem to ask for emergency help. Just need one extra infusion set and cartridge. No can do. Terrible customer service.
This company is a disaster. They don’t answer the phone, they can’t get prescriptions refilled, they don’t send your order. I’ve been calling them everyday for a month and they can’t ship my order. No one cares if you run out of supplies. It shouldn’t be this bad.
The pump works well in combination the Dexcom CGM but the quality of the pump is poor. I have had 4 replacements in the last year. …
I placed my order for supplies on August 13. It is currently August 26 and they still have not shipped. I have been calling since August 22. Every representative says they have marked my case as urgent, but nothing has happened. I need …
As a stock holder & Tandem pump patient I generally find the pump itself remarkable. As a patient who needs periodic help I find Tandem disorganized & untimely. I am frequently cut off for whatever inadequate phone & headset systems …
I love the tslim x2 pump but the customer service is a huge disappointment! I’ve had my pump for 3 months and they just now added it to the “My Devices” portal so I could update the software that my doctor prescribed me 2 months ago. I …
Very unorganized, hard to navigate infrastructure. The only thing worse than trying to get the supplies from a distributor is trying to get them from Tandem. I have been using the same cartridge for well over a month after an order I placed …
Crazy how hard it is to get someone on the phone, then wait on hold because the pump has a issue and not working. Nothing like waiting over a an hour then the phone then boom disconnected. The if you put your number for the next inline …