With innovative high-speed internet, television and phone services, TDS has been connecting customers in rural and suburban communities … See more
Read More| Friday | 7AM to 7PM |
| Saturday | 8AM to 6PM |
| Sunday | Closed |
| Monday | 7AM to 7PM |
| Tuesday | 7AM to 7PM |
| Wednesday | 7AM to 7PM |
| Thursday | 7AM to 7PM |
525 Junction Rd, Madison, WI 53717
Terrible customer service. Hold times are extremely high. Customer service staff do not speak good English making communication VERY difficult. Different answers to the same question based on who you speak with. I called multiple times …
Better than HughesNet but still trash. With upload and download speeds this slow no way the amount I pay is a fair price.
Been on call with customer (non)service many times for two weeks, and I only now have to wait 8 business days before getting a technician to install. …
Bait and switch on the 3 months free promotion. I had installation November 17th. On 12/22 I received a bill for 23.80. My next bill dated 1/22 was for 40.99. What’s free about that? When I called the rep had some word salad about partial month billing and pre billing. That doesn’t look like free to me.
Terrible customer service! They billed us before we even got any service. Talked to 20 different people, not good!
Terrible customer service , run don’t walk away from TDS
Never again!
To sterile
terrible service
Its terrible.
Nightmare to deal with.
its just bad
Garbage slow internet
Great ISP.
Terrible customer service
The best internet in wi
Extremely rude receptionist
office building. Nothing special
I gotta work lol
Very poor customer service
Treat employees like dirt
Best company to work for.
Customer Service is the WORST!!!
Amazing company. Thru and thru.
Great place to work. Great people!
Best tv, internet and phone around!
AWFUL CUSTOMER SERVICE AND TECHNICIANS
Cut the cord. Verizon cell is the only way now
Best company for internet service
What can I say? I love working at tds
I propose that they change their name to TDASS. Awful.
Fast internet and lots of channels low prices
Horrible service, never working called customer service 14x never received any resolution.
Very poor customer service. Don’t walk away…RUN.
Way too expensive for terrible service.
Long holds for billing issues and billing for equipment I never received.
I’ve been waiting for roughly 2 months them to set up service. Pathetic company.
They have very disgusting bad service, my network is not working for a week, they aren’t even sending a technical support to fix the issue
These guys are absolute crooks. They overcharged me and they are very unprofessional. stay away at all cost.
Unreliable internet service – runs at 10% purchased speed multiple times per day, frequently out entirely.
They have horrible customer service and cannot solve problems. You only communicate with a foreign answering service.
Amazing place to work. Great benefits and a company that values you as an employee.
TV SERVICE IS JUNK. RUN AWAY FAST. OVERPRICED.
TDS Fiber service is great. Far superior to cable.
Customer service is terrible. You cannot find reps that have answers.
Nice statue out front. Building has wasp problem. Would be okay-ish if not for wasps.
Actual garbage service. Customer service is so bad deserves 0 stars
I would give zero star. There service sucks as much as there Comer relations. They never have plans available that they advertise.
Great service. Professional workers. Fast internet.
Terrible service, do not help out when calling. Stay away from all of he headaches that TDS causes
Constantly send you spam to sign up for their overpriced garbage TV service.
Our phone service has been out for over a month, it cuts out or doesn’t ring or at times says this number has been discontinued.Every time we call for service it takes 20-30 minutes to explain the problem. It’s no wonder so many people are dropping land lines. Totally Fedup!!!!!!!!!
Poor customer service and their hold times are astronomical to get ahold of anyone.
They are very difficult to deal with, being rigid and inflexible with their policies. It is a one size fit all scenario and if you do not fit into the box, you are in trouble.
THIS IS THE TERRIBLE PLACE TO DO BUSINESS WITH. THEY WILL TELL YOU ONE THING ABOUT YOUR ACCOUNT AND IT WILL COMPLETELY FALSE. YOU WILL CALL BACK IN TO GET A COMPLETE DIFFERENT STORY. WHEN ASKED FOR A SUPERVISOR THEY PUT YOU ON HOLD FOR 2 …
Horrible customer service and service in general! I work from home and constantly calling and get hung up on. Very frustrating. Avoid if you can unfortunatly this is the only service we get at the moment.
Stay away from these guys and their contracts.
I’ve been waiting two weeks for an appointment to set up my internet service, and I just got a message saying they won’t be able to do that for another two weeks. Extremely unreliable. DO NOT GET THIS SERVICE
Unreliable service and tonight I am having trouble with TV and their phone number won’t ring through. I can call other numbers. And of course price goes up and up.
I am paying for speed 300 Mpds, when I check the speed in my computer it never get above 96 Mpds and TV is blurry. Slow service.
These guys are stuck in 1992 and need to get with the times. Basically only operate during banking hours and offer antiquated services…Landlines, DSL
Squirrel chomped thru fiber line…under snow….diagnosed and fixed…up and running obviously….squirrel guards hired and at post
I have used TDS high speed/TV for several years and have to say the service has been very reliable with plenty of bandwidth.
#2thumbsup
They tried to charge me $800 for an old roommates bill in order to set up internet service.
Horrible incompetent technical support, customer service horrible. I believe their support is NOT U.S based! It seems every time I speak with a representative I hear them typing on the computer for guidance instructions.
Fast internet, great price and friendly professional service. Glad to ditch Spectrum!
We keep getting random internet outages without warning and then their phone lines are not accepting any calls. All this despite having one of their larger internet plans.
TDS has horrible service . They told you cheaper rate , than final bill
Is double what they quote . If you have questions call in , they did not even follow up . And rude and mean service . Especially middleton area , don’t even think to use this company.
Super fast 1gb fiber optic. Pay on time 90%of your problem gone. Super reliable service. Slow down sometime very rare.
This company is living in the dark ages. No way to pay bill online without some snail mail PIN. What a joke–masquerading as a tech company. I I could give a half star I would.
Terrible customer service. Stood up on setting up my internet connection twice. No show. Staying with Spectrum. At least they have a customer service.
Garbage company. Promises 15mbps and only delivers 6mbps. But the best part? After 8pm they throttle me all the way down to 3mbps.
Internet is SLOW! If it works at all. I pay for high speed internet, and when I call and complain. The response I get is plug a computer directly into wifi. Well if that one works good, that is all we are required to have working for you…..
Horrible customer service with miscommunication between divisions of business.
i love tower defense simulator i wish they updated more tbh
Terrible service! Came into our backyard without notifying or even knocking on our door, made a hole in our yard, ruined a good portion of our yard and no one has called us back after 3 days of calling. Unprofessional people working there.
I got TDS fiber in sun prairie. It started out decent but doesn’t come anywhere near what they advertise it as. We pay for 1gb per second and we are hardly getting 35 mb/ps.
TDS has the absolute worst customer service I have seen. While I was waiting on them to send me the boxes to return their equipment, they sent me to collections. Their customer service over the phone is just as terrible. Expect minimum of 30 minute wait times and impossibly rude agents answering the phone.
Absolute worst internet service I’ve ever had. On top of fluctuating bills that float between $80-$90 per month after being promised it would be $70. BUT, I can roll my internet and T.V. in for only $10 more!! What a joke.
Hope you crash and burn as fast as your internet does
told us it will take a whole week to come out to our house and fix the internet
Customer service was not friendly or helpful. Kept interrupting me every time I spoke when I called to cancel service. Do not recommend and will not use their service in the future.
The costumer care is pathetic, they take there sweet time getting around to things or just completely ignore them. And when service is down they take there sweet time sending someone out to solve the problem.
Well, first of all, this isn’t a place to review the company, it’s to review the company building. Which has a nice cafe in it, a workout center for employees, lots of American employees who man the phones, and who do let you have a great work/life balance.
This is the WORST company EVER!!! if you can go to Charter. I paid almost 400.00 for services and tehy had the NERVE to tell me that it would be 3 business days beore it was connected and they also said it would be a $22 instal fee. DO NOT CHOOSE TDS! The customer service is lacking and nonexictnt
Ok, – So this isn’t really a review for the company products as much as a review on the company and how they care about public safety and the actions of there employees. I was driving to work and one of the TDS vans almost ran me off the …
The most terrible customer service I’ve ever seen. AND my internet hasn’t worked for the past week! Joke of a company.
After steadily paying the internet bill on time for over two years they suddenly felt the need to increase it 44% from $39 to $61. Now they have a captive audience of school children and people who have to work from home during the pandemic, this is nothing more than pure corporate greed.
I wish it was possible to leave a review that was less than one star!!! Extremely poor customer service and over 41 minutes of waiting to receive the poor assistance. I have been a customer for over 20 years, rarely leave reviews and want to encourage you to find a different solution then TDS. I am!!!
TDS is the worst! They have the worst customer service department, and that’s after having dealt with Charter for the last umpteen years. They totally destroyed my yard I have three new ugly green boxes to look at. That’s right I said THREE …
My parents uses TDS for internet. Better than nothing, sure. But it barely surpasses that. Livestreams are impossible to watch because the highest speed they offer is 5 mbps. Today’s standards require at least 10mbps or more. Get with the times TDS!
Some of the absolute worst customer experiences I’ve ever had were with TDS. The internet they provide is much slower than expected and cuts out often. I’ll be getting rid of them ASAP.
I’ve dealt with many telecommunications companies over the years and simply put, this is by far THE WORST of them all when it comes to customer service. It’s an absolute embarrassment and I’m sad to say I’d rather have no cable/internet than deal with them ever again. Wish I could give 0 stars.
TDS has an easement in sun prairie for two feet inside each property line, they have repeatedly gone 6-8 feet in my property and told us they charge by the foot of cable so they decided to go around a pine tree so they could charge more for their service. This company is just a bunch of crooks.
Long story short… It’s been a week since they’ve come to set up and still no internet or tv! They came 6 days ago as scheduled and worked for 4hrs but had to come back the next day for an additional 4hrs!! He left saying everything in the …
I can’t believe I’m actually….very happy with my internet service provider for once?! Mark installed very quickly and was incredibly friendly.
I have no home computer and work at a place with no computer, I can’t get auto pay switched on and no one can do it over the phone. My IPhone 10 is incompatible with the website and have spent hours of wasted time trying to fix. …
Got a letter from TDS that qualified me for 1gbps at $49.95 mo. Sounded like a really great deal only to find out I do not qualify for the upgrade and offered 300 Mps for the same price. Nice bait and switch
I am moving into a new home where TDS provides 1 Gigabit Fiber. However, in order to get fiber I must also sign up a Television package, adding a significant amount to the bill and a superfluous feature. …
if it were possible i would rate them negative something. we tried to get someone out to our rural home to see why i can not run movies on my computer or use the features i get with my directv package. all of them are useless with our …
TDS was installing their equipment in my area and cut my current cable off. When I called they offered no resolution. How reliable will their services and technicians be?
Worst company to deal with . We suffered internet outage for 4 days last week ( Aug 20 – Aug 24). Every time you call them its the same statement – We have an outage and we have no estimate when it will be resolved. Not the internet is …
We live slightly in the country so we weren’t expecting to be able to get the highest speed advertised but the internet service we receive is unacceptable. I remember dial up loading pictures faster than this. I can’t be on the internet …
Due to recent layoffs at work i called to cancel my television thru TDS until things pick back up at work. Needless to say they sock you with almost $90 in fees. I guess I won’t be getting television thru them when things pick back up at work. lol
I too wish I could leave less than one star! As a Merrimac communication customer I reluctantly agreed to switch over to TDS a few weeks before Merr was to shut down. Brice from TDS assured me that service would continue until Tds could get …
My service kept cutting off. I called TDS to cancel my service on august 13th, but to find out they cancelled in on the 2nd instead. Customer service was very rude and not helpful at all.
Very fast internet for a good price. My favorite thing is the fast upload speeds, it allows my long-distance girlfriend to see me in high resolution! …
This company is pathetic, the technician showed up to switch over from meer- com to TDS, he disconected the television which he had no business touching, when we made a call to TDS they said it wasn’t their problem to call back to meer- …
Horrible Service!!! Can not talk to someone local, everyone is over seas. Had to wait 3 weeks for an appt for them to “look” at our area and they NEVER SHOWED UP!!!! I am done with these idiots!! I wouldn’t have given then one star!!
TDS fiber Internet and their streaming cable service, which uses TIVO that I love, is a super fast service and nice cable line up! Good pricing and I would highly recommend!
We had Brett Myers come out to install our services. We were very hesitant to have someone out to our home due to our very recent interaction with a spectrum charter technician. However, Brett was very professional, polite, dedicated and …
I didn’t think a company could be worse than Charter but I was proven wrong. I thought the company had good midwestern values based out of Madison. Man I couldn’t have been more wrong. Do not start services with them. They will scam the pants off you! 30 day money back guarantee! Laughable. Trying to bill me $150. Not a chance.
My job allows me to travel all over the continental US. I have had a fair amount of ‘seat time’ with the majority of internet providers and can categorically say that TDS is absolutely the worst service in the USA! Our TDS internet …
We switched in August to get 300m internet service in Middleton,Wl and the experience has been so bad we have to switch back. TDS can’t keep out internet working and won’t fix it in a timely manner when it goes down, since we don’t …
As a captive of charter for such a long time I finally decided to try tds. Their TV is far superior along with customer service. Definitely recommend if you are sick of the same old cable company. Not too sure why there are as many negative ratings as they are. I’ve had nothing but a great experience.
Worst company I have dealt with, they charged me $500 per month for what Charter is charging me $185 per month for. Customer service was awful… they then took me to a credit collector claiming Charter had never paid them for buying me contract out. STAY AWAY … As a business owner I learned a valuable lesson.
I gave a 1 star review a few days ago about the absolute horrible service i received from TDS and after 3 attempts never got internet access. Well I received a bill for $110.77!! Please if you are reading this review, do not, I repeat, …
Back in November of 2017, I contacted them and they said I would be contacted in 2 weeks or less to get serviced for internet. They never contacted me. I called and they backtracked and said January 2018 would be better for them. I …
Horrible service. They said the tech would be there between 12p-5p. I asked them to narrow it down because I would have to take off work, they couldn’t. I took off work and the tech called in sick. They 1st made me wait a week for hook up, …
The company itself should take a class on organization. They have managed to bungle every. single. issue I have had every step of the way. They spelled my name wrong when I signed up, which locked me out of my account and took 30 minutes to …
I have many things to do, but I prioritize writing this review to inform prospective customers of TDS. I have to restrain my indignation, but in a nutshell: it is hard to imagine a company, in any domain of business, could treat its …
This should actually have negative stars. My daughter and her family ordered the bundle package. They have not had a working phone for 6 months. It never worked from the beginning. If there is an emergency for one of my grandkids…the …
Absolutely the worst internet “service provider” you can imagine. Truly embarrassing quality that if I could rate this with 0 stars, I would. …
Worst customer service ever!!! Contacted them and never heard anything. When you do call they like to pass you off to other people who won’t help. Waited an hour and a half on hold to find out nothing can be done. Kept saying they would …
Real deal short story!!!!
Bought 5 Meg program from TDS!!!
They hooked up, only getting 1.2 Meg!!! …
Called TDS 3 times for a move of my elderly mother. The three people I talked to could not have been more patient and helpful. I was trying to facilitate a change from her existing home to a elderly living complex.TDS made it very easy to …
I just moved to Madison, and had made plans to start an internet plan with TDS the day I moved in. I called, and set up a date for the day after I arrived. The day comes and nobody ever showed up. I called, and TDS said I wasn’t scheduled …
Worst Internet Service Provider in the country by far. I do not recommend to anyone, anywhere, anytime. They are ripping off customers depending on where they live. If they are the only provider in the area they will charge you $80 plus a …
As the parent company of Bend Broadband – horrible service, terrible customer service. Our community (and more possibly, but nobody at customer service will say how many) has been without TV and Internet for 6 days now with no resolution. …
Attempting to watch the Bucks vs. Atlanta. So many blue circles at all of the most critical moments that I am compelled to slam them on Google. Seriously folks, the worst TV experience I have had, and as someone who left Charter, that’s saying something. Internet service is great, TV service is horrible.
Horrible. I’d give a zero, but can’t. We expected great internet speeds and crystal clear TV. Spectrum internet was faster and more reliable. TV glitches, picture poor. We switched from Spectrum to TDS in March. The fiber line is …
This is the worst place to get internet and cable. Overcharges and I only had problems with this place. Customer Service is awful and are not helpful at all. They had told me one date for installing services and didn’t show up and when I …
I haven’t had service on my phone since yesterday afternoon today it is 9:48 am l still don’t have service l was trying to call for 55 min yesterday l eventually got someone that raised his voice with me after telling g him l need my phone …
Very consistent up and down internet fiber speeds. Very fast but hope you never need customer service. I chose them as they are a local company. Didn’t matter. Customer service outsourced to India. You’ll be on hold at least an hour if you call. Terrible.
WORST COMPANY. I would give it 0 star if I can. When I cancelled the internet service because of moving to another state, the customer service told me that the final bill would be mailed to me. I confirmed with the customer service that the …
TDS was suppose to come out on the 19th for me, they never showed so i gave them a call and told me someone would be out on Saturday 5/23 between 3-4 pm well once again no one showed… I called and they never got my paper work to a tech …
Was content with service until our service was turned off for non-payment. We had already been on auto-pay for months mind you. They dont know what happened, account ‘disappeared’. So then we had to pay another startup fee for a new account. Cancelled service. Still getting charges. I’d advise against using this company.
Waiting 6 months to get a damage line to our house replaced. Trying to contact someone is nearly impossible, customer service = 0.
TDS’ service started off badly. I was promised one speed upon signup, and when the tech arrived to activate my service he immediately knew that the infrastructure was not available to provide that speed. When I contacted customer service …
Update after a few years ago. Still unreliable service, stuck in a sh*t contract they won’t break, because they have NO integrity, had to add internet from another company reliability was so bad. Downgraded to one T1, because of adding …
I don’t normally write reviews, but my experience with TDS was extraordinarily frustrating. Everything from long customer service phone queues to unsympathetic customer service staff. I have also moved around a lot, so I’m familiar with …
Internet was set up at our house on July 9th but a temporary line was needed above ground. No worries though, the line will be buried in 7-10 days which is manageable. After 10 days I call and they said it should be done within 3. After 3 …
So many bad experiences to share. They have been working in our neighborhood for a couple of days putting their fiber optics under ground, and TWICE now in less than a week, they cut lines from OUR service provider, causing service outages …
Very Concerning as a USA Citizen and more importantly, being a USA customer, TDS uses a calling agency from Jamaica to handle internet/email problems. Called 4 times all going to Jamaica, Terrible !!
Signed up for service at a standard monthly rate… received an advertisement in the mail one month later informing us that our address was eligible for a three-year promotional rate less than half of the standard rate, called the number …
I was sick and tired of Charters bills and the slow internet speed. I could not even WiFi with them for my internet on my phone and the printer was so slow if it printed. So we decided to ditch the cable portion and try Hulu Plus. It gave …
I have waited months. Got an appointment to install TV and WIFi today. Time frame was 8-10. I is 10:40 AM and no technician….waiting.
Called once, 17 minutes wait first time…on phone now….12 minutes and …
Wish I could give 0 stars. I hate this company. They constantly have hidden fees and randomly up charges without telling you. They doubled my internet rate without telling me. I also saw the rates online, and I have always paid more than …
I’d give zero stars if I could. Cut off our internet and 3 active phone lines with NO warning. Also our fax. Could not supply us with an order to do so. They took it upon themselves out of spite because one of our offices went with a …
Very disappointing. I had TDS at a previous address and wanted to continue the same plan at my new address. However after setting up auto pay months after the setup at the new address I started being charged an extra $40 without me knowing. …
I tired calling tds for couple days on getting internet in the house and I was supposed to have someone come and put Wi-Fi in the house on Thursday but they never showed up
This is one of the worst experiences I’ve ever had. TDS told me the lost one of my payments after I noticed I was charged double. I had to go through the hassle of proving I paid this money with sending bank statements, etc. Then, they said …
If you can get the fiber it’s smooth sailing. Plus it’s still a local ish company up against spectrum cable. No contest.
I just moved to Sun Prairie last month and needed to get internet. I saw fiber was available where I lived but saw the horrible reviews TDS has received. Being in the customer service field for almost 35 years now, I do realize sometimes …
I moved to Sun Prairie two weeks ago and my TDS internet went down today. I have been trying to get the matter resolved since 12 pm this afternoon It is now almost 4. Spent 20 minutes on hold, spoke to a representative in the Caribbean who …
We work with TDS for our business phones. On a Saturday morning at 5am our system was hacked. At 9:30 am we called reporting a problem (no we did not know that it was fraud and you wouldn’t either). A service tech came out, declared …
Connect was choppy and at best a fraction of the speed I was getting with Charter. I needed a static ip address and asked about upgrading services because I was not getting a decent connection. …
TDS is a joke!!!! I asked for a new remote, and they are going to charge me for a new one. Been a customer for years, pay $130+ a month and they can’t send a new remote? Stay clear from them! They also charge you $8 a month to rent their …
I have been a TDS client for nearly 10 years. When I first became a client, TDS was the only competitive option for a small business that needed internet service plus VOIP phone service. TDS charges just over $400 per month for 3Mbps …
I made an appointment to get TDS TV service approximately one month ago. It was to be installed today, Saturday Sept. 22, between 8-11 am (see screenshot of email) …
Have always had great support for TV, phone and internet bundle with TDS.
If I could rate Zero, that is what this company would get.
Called TDS on 4/21/21 asking for a disconnect on 4/29. Service was disconnected on that day. Received a $156 bill on 5/2 for service from 4/16 – 5/15. Refused to refund me for the 16 days after disconnect. Said they don’t prorate monthly service.
Tried setting up service a week ago and was told that tds needed written permission from our property manager to do so, so we gave them.his number and when we didn’t hear back from tds we called and were told that the property manager said …
Internet and the technicians have always been ok. We recently moved houses; they told us to cancel internet on House #1 and call to start service on House #2. When we cancelled service on House #1, we got an email saying our final bill was …
Just switched to TDS, really happy with the entire process. From order placement to tech (Travis) just leaving after he verified everything worked as intended and ordered. Great experience, working from home should be less painful now.
Terrible TV service. channels are
Blurry even though we have HD. Customer service is the worst I have ever dealt with. They do not help and hang up on you half the time. …
Customer service said it would take two weeks to setup, said no thanks and hung up. The person on the phone then proceeded to schedule a setup date without my permission. Of course now that I’m trying to cancel, no one is on the phone. Awful customer service.
If I could give ZERO stars I would. I have been a TDS customer for over 10 years and have loved their service. I can even remember by service installer’s name from 10 years ago he was so nice and attentive even after my service was set …
TDS recently installed fiber in our neighborhood, so I was excited about the upgrade in technology. A TDS rep came around the neighborhood and gave us a better price than we pay with Spectrum for essentially the same services, so I decided …
Great reliable internet service but very poor customer service. It took three months to set up my account to generate a bill. When I finally received my first bill it was for three months of service and due in a week. Luckily I only had …
I applied for a job. They gave me the 2 cent tour. The Call Center they claim they have is horrible. Just looking at it, gave me Claustrophobia! If you yawn, you could literally hit someone…. It was an eye opener, NOW i know why they have horrible Customer services.. AVOID this place!
Fyi- I discontinued my service my service with TDS after 16 years on 12/8. The pull the bill from my checking account on 1/4 for service 12/16 to 1/16 that no longer existed. I received a notice in the mail indicating there was a credit …
Appointment canceled twice with no notice. Two days taken off work. Now they want to reschedule again.. The worst customer service of any company I have ever encountered. I will now be moving due to TDS being the only service I can get here. Having a monopoly over service areas allows them to treat customers horribly
Only reason I have the service is because it’s the only viable option. They would get dumped with any kind of competition. Customer service is a joke. Be prepared to spend all day on the phone during business hours and not be able to fix your issues.
Worst customer service in history. You will never be able to get a problem resolved this these clowns, especially if it their fault, you will just get transferred from person to person and finally was transferred to an office with a …
Customer Service is horrible. Overcharged on first bill for extra services I did cancel on installation. Call because signal was not supporting my work from home, order an extra router agreed to pay more. 10 days later call to follow up, …
I just received the worst service and I am extremely disappointed. I am a very loyal customer who has used TDS tv, internet, and phone for years. Unfortunately, I had to cancel my tv service with them because I couldn’t afford it any longer …
Just moved to the area and wanted to support the lesser-known company, rather than go with Spectrum. So far it has been nothing but problems. Two weeks and I still have no internet, and I was just notified that my appointment was pushed …
Terrible customer service. Called a week before moving out to discontinue service. Was told they would send “return materials” for the return of the modem. I gave them my business address to make sure I got the return material but I never …
I called them trying to get gigabit internet installed for a “deal.” Amazing price and speeds for so cheap…too good to be true, right? They obliged after an hour or more on hold, and they had to schedule a technician half a month out. …
Upgraded to Business class Sept 2019 as I have to have reliable internet for working from home. 23 months later my speeds start going to 40-60% of what I paid for in 2021. I am now told by support that Business Class is best effort just …
If 0 stars was possible. Smh! Awful service. Had service for 3 weeks & had an outage on a very important work weekend, for them to say sorry no internet until MONDAY…. it was FRIDAY! umm BYE TDS
I have been a business customer for going on about 20 years, their PRI service to our business has been down since LAST Wednesday (May 25th)!! They are “hoping” to get me some information on Thursday June 2nd!??! Don’t you care about your small business customers!??
I tried their service. I really wanted just the internet and phone, but was talked into the triple play with TV. I was told before 30 days that if I was not happy, to cancel and be charge NOTHING. WARNING, THIS IS A FALSE STATEMENT. I was …
As a customer of more than 20 years I dread when something goes wrong. Over the past 4 weeks I’ve spent hours on hold only to still have no internet service. (I’m currently on hold to try to ensure I’m not billed for the pay month of no …
Horrible company to work for, the management is lacking on all levels. Just look at all the reviews. It shows something when you see this much of the same consistent issues. It’s not just customers having trouble working with the company, …
I hope you guys (whoever makes the decisions or policies) feel good about charging a deceased person for internet/services. And telling the family if they don’t send any “equipment” back immediately they’ll be charged hundreds of dollars. …
TDS TV+ is great. Internet is a mixed bag. This used to be a two star review because their “1 gig” internet seriously underperformed. But the fiber speed has improved considerably and I wouldn’t want to give it up now. Unfortunately their …
Router install serviceman was polite and helpful, and I was please with how the wifi set up went.
Terrible customer service. Promised a certain price, which was advertised. I had a signed contract, then was told that price wasn’t available during installation. Trying to bait and switch. First technician said it would work within 24 …
Hold times over 50 minutes
Their tdstv is pathetically awful and expensive.
Router is primitive and clunky web interface …
I have had TDS service 2 times in the last few years and both times when the internet was down and I called for them to send someone to fix it they told me both times it would take a week and they charged me that entire month even if I …
Absolutely the worst customer service I ever had! I called in to TDS and spoke to receptionists many times, after they transferred the call and put you on hold, you’re likely deserted! I waited over 1 hour in total for billing issue, but …
I just wanted to increase my internet speed… so I call costumer service and got the dreaded, “Please wait. All our representatives are currently helping other costumers “. 1 and 1/2 hours later.. someone gets on and say… oh I can’t help …
Internet service is better than charter. But customer service is awful and I’m about ready to pay more for worse service so I don’t spend hours on hold every month!!! Fix you customer service. Get your billing system in order.
I’m really sad to see the TDS ratings hit an all time low. I was a TDS customer and employee 10 years ago. It was a great company to work for, and their services (VDLS, MediaRoom) were rock solid and cheap. My rating is for that experience, both as customer an employee. I hope they sort themselves out and improve their public image.
Avoid using TDS if you can. Customer service is absolute worst of any company I’ve ever dealt with. Usually on hold for more than 30 min. whenever I call, and at some point you will have to call. Also, if you have an email account with …
I ordered TDS internet and had an installation date of Wed. 5-18-22 which was perfect because I had the week off for moving. They contacted me and pushed the date back to Mon. 5-23-22 because they had to run a line. So I had to take more …
Horrible bait and switch operation! Do not use ever! We were quoted $41.13 per month. Our 1st month the bill was $110.00! Sales reps or customer service reps are scammers! Do not switch!
I normally do not write reviews but I think this company deserves one. I have called customer service a handful of times and the people that answer the phone truly seem to hate their jobs! They are never friendly, always snappy, and just …
Advice, never take their internet or TV services. They say something and do something else when it comes to billing. Don’t get into their trick of buying cheap internet but when it comes to billing it will be a surprise. They provided me …
I’ve called to have my appointment moved and I’ve called the past 3 work days (Thursday, Friday, and now Monday) all three times an hour and 15 minutes waiting I finally gave up. I’m giving TDS the next day or 2 to call me with a real …
I moved into a new apartment on 6/6. Prior to moving in, I had scheduled internet and TV to be set up on 6/7. Prior to the first, I received an email saying that they pushed back my installation date to 6/16. Now on 6/12, I received an …
I scheduled my internet installation for 08/03. I get an email later in the week stating that it was pushed to 08/09. I work from home and am a med student, so I needed internet as early as possible to my move-in date of 08/01. I did the …
The best service I had was when I called to cancel the order for new service.
Never had TDS since it was not available in my area. With our new place, I was happy I could finally tried them out but I was never able to connect the service. …
I love the service I get from them when I do pay my bills. But their customer service is terrible. Unfortunately, TDS is probably one of the only better ISP for fiber connection. They are extremely predatory and will push spam mail and …
terrible company. poor service provider. awful billing policy. refuse to pro-rate bill when cancel. charge me for 30 days when I only used 5 days. stay away from company like this.
I have been with TDS for awhile now and there is always some type of problem occurring each year, wehtier it be internet, wifi, modem, bill or other related problems! There service sucks and TDS always trying to make me pay extra for a bill I paid for, thank god for receipts! Not to mention horrible customer service!
I suggested to my parents that they switch to TDS recently instead of Spectrum. They had a service person stop by named “craig” who said he had worked there for years. He promised to help them fix their router. Left…and never came back. Very disappointed with TDS. I was hoping there would be another option besides spectrum
Absolutely horrible company. Attempted to set up wifi online, which didn’t go through due to their faulty website. When I called them, they tried to get me to add extra services and wouldn’t set the wifi up for over a month. I told them on …
Trying to get ahold of someone to update my cable boxes. On hold for 30 minutes and then keep getting transferred to different departments and still can’t talk to the right person. Also they raise our bill without saying anything.
I am tired of dealing with TDS folks in billing department. I tired to continue the ridiculous phone credit put back on my account but instead they took it off. This took three calls and still is not right. My current bill is totally …
I called recently to get internet set up in my new apartment. The person who answered the phone seemed to want to get me off the phone as soon as possible, saying at first he was unhappy to be at work. He rushed me through the services …
I signed up for service in February on a preorder deal including putting $25 down. 10 months later when construction was complete, I spent an hour on the phone with customer service only for them to repeatedly tell me they will not honor the promotion price I have email confirmation of.
I just moved to Wisconsin and was looking for internet service. First they told me the 16th of September, then they switched to the 22nd, I confirm, even though I wasn’t happy. I had to take time off of work to be there for them to install …
I worked for TDS, for 38 years. Back then, Customer Service meant something !!! The Carlson family had local offices, where a customer could talk to a REAL person, sadly those days are gone. I reading these comments, and pains me, because …
Wow. The technicians and the internet are fine, but the service line and bill pay are about to get reported. They will transfer your call around for hours at a time, no exaggeration, to make sure you give up by the end of the day. They …
We got our service in Jan of this year. We were told that they needed to bury the cable from the box to the house. They told us at the time that is was too cold to bury and they would come sometime in the Spring to take care of it. I have …
The service has been great, and the price has been unbeatable. I had a hiccup with my billing when I moved, but that seems to all be resolved.
As far as internet service, I give 5 stars. I will admit the customer service on …
This company is an absolute scam. I paid $50 for internet for a month and on the 5th day it stopped working. They said the next available technician could come out in 15 days so I guess I just paid them for absolutely nothing and they are …
I received an internet promo in the mail and decided to switch to TDS. First woman I got was also trying to sell me TV – I get that every company is trying to upsell – I listened and expressed multiple times that I was just interested in …
Won’t let you cancel appointments on online, make you want 30 minutes over phone, transfer you several times, but they’ll let you book an appointment for new internet in a few minutes. Deliberate and manipulative way of trying to retain new …
The service and customer service is horrible. I signed up and my upload speed did not match the needs of my employer. I had to cancel services with them. They then cancelled my services early before the end of the billing cycle before I …
Originally set up my service with TDS on 7/27. They said they wouldn’t be able to install until 8/15. Then someone said it may be sooner. It wasn’t. They came on the 15th, after reassuring me multiple times that it would be ready then, and …
This is the absolute most unprofessional, unreliable company. The employees are dishonest, not trained and 100 percent unequipped to perform task assigned by title. Their company phone lines are often down and upload link does not allow …
I’ve had several different broadband ISP’s over the past 15 years (Comcast, Spectrum, ATT, etc) and TDS is the only one to take nearly a week to restore internet service. Recently experienced a complete outage (fiber modem broadband light …
TDS phone payment services are non-functional. I called into TDS, followed every instruction provided by the nice folks on the financial services team and the antique phone payment system literally errored out every time. …
The TDS customer care service for year 2022 is horrible . There is a large waiting time and finally once we wait for 2 hours and get the line, they put you on hold for hours and finally the call gets disconnected without resolving the …
Ok, I have read all the reviews and seen the responses from TDS. Your Customer Service is terrible. Not only that, your web page for customers is garbage. It does not allow you to do anything. I just spent 1/2 a hour waiting on …
Signed up for paper less and Auto pay, then they raised the price of my internet 2.99 for “Cost Recovery”. When my auto pay was $1.29 short, they charged me a $10.30 late fee. But still sent emails out telling me I paid my auto pay amount …
Do NOT sign up for TDS! I’m hoping I can save other people the hassle I had to go through, even if it’s only one person. I signed up for TDS back on 6/01/2021. I paid the $25 to lock in the rate. They then have been ignoring me ever since. …
Terrible experience. Guy came to install and messed up the install code and was very rude. They fixed it the next evening and claimed that he was a “nice guy” and completely undermined and invalidated my experience. Very condescending. Not …
HORRIBLE CUSTOMER SERVICE!!!! Called TDS customer service today because I received an email that says I am late to pay $0.71. …
TDS has done nothing but cause headaches and long phone call waits. To start, I was sent a promotion for ~$40/month for internet service, but when I got my first bill it was ~$55/month. I called and waited on hold for over an hour just to …
I ABSOLUTELY DO NOT SUGGEST TDS TELECOMMUNICATIONS.
Installation was fine. Unfortunately, I have been LIED to from customer service. …