Horrible place… waited over 2 hours and people skipping lines… employees working like they dont get paid (Like working for free) and employee are very very slow….
The most rude staff of any Department of Revenue I have ever spoken to. I am going to start requesting a name so I can complain about specific individuals.
Worst website for business owners to use. ever. Customer service is horrible. You cant call them because no one can use the web site and the wait time is out of control.
I never review these but the absolute rudest people over the phone. I had to stop and tell her that she doesnt have to be rude to me I’m just calling for some help.
This State Department is hands down the BEST! Quick response via their contact page on their website – the people are ALWAYS friendly!! Thank you for making it so easy.
1.5 Hr Wait Time For Sales Tax Question. Horrible Customer Service. Mumbled and ended up yelling at me and hanging up. Disappointed tax dollars are giving this person a job.
TNTAP website doesn’t work and my hold times on the phone are over 30 minutes. Absolutely ridiculous. All I want to do is log in and pay my sales tax but the government is so messed up I can’t even do that. This is beyond frustrating.
Rude. Not knowledgeable when asked specific questions. Make me run around to hunt for answers. Will not make an effort to get problems solved. Just a bunch of gangsters who will get their money at all costs with no value in return for the …
Truly the saddest of all Government agencies. Not only can you not get through by phone but the system is even more sorry . Sends me a code to use to pay sales tax and then tells me it is incorrect when applied . Totally useless .
Over an hour wait, then was passed off to another clerk because she was unsure on the answer. That in itself was another 20 plus minute wait. All over a statement I owed 2017 taxes on a business that has been closed for over 5 years.
Ms. E. Wilson @ TDOR extremely helpful, kind & patient… got str8 thru with call at shortly after 8 AM – NO WAITING, which was unexpected after reading other reviews… also thx to Mr. Jake who refered to Ms. Wilson for in-depth research into matter in question… what appeared to be an “issue”, discovered & solved in minutes…!!!
The mandatory emissions testing is pointless and burdensome to citizens. It’s the perfect example of government bureaucracy and waste. What’s the point? I’m not driving a car made 30 years ago.
Waited more than half an hour to be answered. Once my call was answered she was already rushing me off the phone. You better be prepared with all the numbers they ask you because they will not wait for you!
The girl I spoke with on the phone was a piece of garbage! Truly did not care about anything. The tipical government employee. Since they know they’re not going to get fired they don’t care about customer service.
The Tennessee Department of Revenue like the Board of Commercial Licensing are two of the best departments to deal with. I had a tax question and they fixed it right away. You cannot beat the Tennessee Department of Revenue!
TNTAP issued 2 business tax certificates for one county and 0 for the city I needed so now I can’t get them to understand their mistake and they keep wanting the county or city clerk’s to fix this. It’s not their mistake. It’s the DOR. They don’t even understand their system.
I’m so very grateful to the Revenue staff. I’ve had to call there so many times with my business questions, and English is not my native language, and there is always somebody very patient who’s ready to lead me step by step.
They are beyond useless. If you call and ask a question they say “I can’t tell you that”. Even if it’s about what form is for what. And then if you send the wrong form in they keep your money and say do it again, even though nothing has been done. I can’t think of anyone else who does nothing and keeps your money. Beyond ridiculous.
Customer service is non-existent. This is the 3rd time I have called and I have been on hold for 35 minutes and counting. I have called twice before and was on hold for 15 minutes and 24 minutes. They are saying that I did not pay our sales tax and are charging us a penalty and interest. I paid it and it was EARLY.
This is absolutely the most inefficient government agency in the Free World. It is impossible to speak with a human, and the log in will not accept correct information. …
I got stuck with a position I never wanted and needed A LOT of guidance. I requested help on the website and they responded within an hour!!!! We e-mailed back and forth for an entire day. The lady really helped and was very patient with my ignorant questions. It has even resulted with her calling me to discuss issues even further.
Literally the worst customer service. Worst organization. Worst technology. Worst entity of any sort that I’ve ever dealt with. Nobody knows what is going on and everyone has a different answer which is wrong 90% of the time. I’ve been …
I called them several times with questions because I’m a newbie. All the people I spoke with were very helpful, and answered all my questions patiently. Their level of expertise and professionalism far exceeds private industry giants like …
I was a little concerned about calling DOR after reading other reviews. However, having Angela on the phone quickly calmed my fears. She was so very patient and helpful. What a relief to have help navigating the website as well as having all my questions answered. Thank you!
Horrible, unhelpful, delinquent in billing and all responses to phone calls. All I want is to never do business in this state again. Why are you making it so hard to get rid of you? I never want your letterhead in my mailbox again but …
Lissette needs to get a promotion. She is very quick to reply and always provides the most helpful information available. I wish I could submit a ticket requesting a raise for her!
I agree with the other reviewers concerning the long wait times on the phone. So much so that I gave up on that route months ago. Have you tried the Contact option on their website though? It is so much faster PLUS you are communicating via …
50 minutes on hold and the same song the whole time. See the photo. Don’t open a business in Tennessee or move your business here until they can answer the phone in under 15 minutes. The whole time you are on hold a recording will come …
Wait time is an hour each time you call. I have called waited an hour just to have someone hang up on me. When you do get to talk to someone they don’t know what they are doing. I was late one month, paid it off the next month, was told …
I wish I could give them a zero. I cannot understand how it’s okay to be as rude as the TN Dept of Revenue. If I conducted myself the way this business does, I would starve! I call and I stay on hold for 45 mins to an hour. The person …
They unlawfully levied my bank account after a debt was paid off. That’s after setting me up on a payment plan and then canceling it in bad faith.
They also appear to target those with different political ideologies. Dont do business in Tennessee, these people are criminals.
I have to agree with the majority. This is my second time calling and I’m actually on hold again for more than an hour. I’m typing this review while on hold… I must assume the few good reviews had to come from the employees. I really …
I received the most prompt, efficient service from Lisa Green this morning relating to an Agricultural Sales & Use Tax Certificate of Exemption Application. She took care of my questions and resolved the matter within a couple of hours of my inquiry. Thank you so much for the professionalism shown to me.
I need to file a complaint against this agency for costing my business thousands of dollar. Was told over the phone that it would take an entire business day to send an email to another agency. Have had a license postponed for months due to the representatives at this agency.
I am very impressed by the customer service I received from Karl Sauter when I called for information about applying for tax exemption status for my organization. He was helpful and thoughtful. He not only saved me a trip driving downtown and paying for parking, but he also emailed me the documents needed in less than 10 minutes.
I spoke with Wendy and she was amazing and made me feel like every issue I had was completely sorted. She made a stressful experience I had at my local county clerks office so much easier and I really appreciate having her to assist me.
Teresa Frank is a stellar employee with a focus on the customer. I had a small business, moved out of state, needed to complete prior year taxes and no longer had any of my business TNTAP info. Couldn’t have completed business taxes and end up saving a bit of money without her frequent assistance and direction.
Hands down the worst public service available. In march of 2021, I purchased the full interest in a business. I have been calling since then, which is now June 8th, 2021 to get my tax accounts opened and set up. I’ve had constant issues of …
The first woman I spoke to seemed as though she got off on being as elusive as possible, but she still spoke in a kind manner. She just wouldn’t help me. I think she liked knowing something I didn’t. I told her I didn’t receive a letter, …
I want to publicly announce how discouraging the representatives are at the TDR. Not only was I given false information, but it is going to cost me over $500 because of their mistake. Your privilege tax should be well indicated when …
Got a letter claiming two previos notices had been sent to me requesting proof of insurance on my vehicle… I got none of them… so they suspended the registration on my insured vehicle that is 100% legal and has NEVER had a lapse in …
Started getting letters about having no proof of insurance on a vehicle I haven’t owned since March. I called and explained that I no longer own the vehicle because the motor blew up, and was given to my mechanic to be used for spare parts. …
I send off paperwork and a check to get a reprint of my title since I lost it. One month later they cashed my check. One month after that I called to see where it was. Not only was the lady extremely rude on the phone but they said that it …
Most incompetent, rude, and condescending employees. I called as a new LLC owner with tax questions. I did not know what my Tax ID number was and could not find the documents. The employee was very rude and condescending, stating that I …
I’ve never been to the Revenue Office but the website is horrendous and not user friendly at all. I used to file taxes in our previous location and it took 10 minutes max. The Tennessee website is super complicated and has you going in circles for 30 minutes without explanation. Needs updating.
Absolutely the best service. Nice, knowledgable, you can often get resolution over the phone, helpful, no long waits on the phone usually. These other dissatisfied people need to call come other states help line and learn to appreciate what we have here in TN.
horrible, the wait is crazy
Wait time over 40 minutes!
Waiting time over 40 min!
Stole money order
You have to be crazy to start a business in tn.
Horrible wait time. over 45 minutes.
Over an hour wait every time you call
I just want people to like Tennessee more.
Worst costumer service!!! It’s been over an hour wating and no response.
Never had to wait for more than 5 minutes on the phone.
The woman who answers calls in the business tax division is so unbelievably rude.
Horrible place… waited over 2 hours and people skipping lines… employees working like they dont get paid (Like working for free) and employee are very very slow….
On hold now for 48 minutes! I can’t figure out what they need me to do.
Second time in two days that I have been left on hold for over an hour waiting to get someone to ANSWER the damn phone!
Did a great job for me and I appreciate their willingness to assist.
Very helpful and walked me through every step to get to the forms I needed!
Thanks- it’s nice to get answers and action done quickly.
I was on hold over an hour and no one bother to pick up the phone. I think you guys really need more help.
No more than a two minute wait the past four or five times I’ve called. Always helpful
The most rude staff of any Department of Revenue I have ever spoken to. I am going to start requesting a name so I can complain about specific individuals.
Worst website for business owners to use. ever. Customer service is horrible. You cant call them because no one can use the web site and the wait time is out of control.
Called for information on business taxes. The woman I spoke with was very rude. Never got an answer.
Had a good experience. Held on phone line for about two minutes. He answered all my questions and was very helpful.
Always helpful for us! Thanks to all the hard working customer service representatives.
I never review these but the absolute rudest people over the phone. I had to stop and tell her that she doesnt have to be rude to me I’m just calling for some help.
This State Department is hands down the BEST! Quick response via their contact page on their website – the people are ALWAYS friendly!! Thank you for making it so easy.
1.5 Hr Wait Time For Sales Tax Question. Horrible Customer Service. Mumbled and ended up yelling at me and hanging up. Disappointed tax dollars are giving this person a job.
TNTAP website doesn’t work and my hold times on the phone are over 30 minutes. Absolutely ridiculous. All I want to do is log in and pay my sales tax but the government is so messed up I can’t even do that. This is beyond frustrating.
Rude. Not knowledgeable when asked specific questions. Make me run around to hunt for answers. Will not make an effort to get problems solved. Just a bunch of gangsters who will get their money at all costs with no value in return for the …
Truly the saddest of all Government agencies. Not only can you not get through by phone but the system is even more sorry . Sends me a code to use to pay sales tax and then tells me it is incorrect when applied . Totally useless .
Over an hour wait, then was passed off to another clerk because she was unsure on the answer. That in itself was another 20 plus minute wait. All over a statement I owed 2017 taxes on a business that has been closed for over 5 years.
Ms. E. Wilson @ TDOR extremely helpful, kind & patient… got str8 thru with call at shortly after 8 AM – NO WAITING, which was unexpected after reading other reviews… also thx to Mr. Jake who refered to Ms. Wilson for in-depth research into matter in question… what appeared to be an “issue”, discovered & solved in minutes…!!!
The mandatory emissions testing is pointless and burdensome to citizens. It’s the perfect example of government bureaucracy and waste. What’s the point? I’m not driving a car made 30 years ago.
Waited more than half an hour to be answered. Once my call was answered she was already rushing me off the phone. You better be prepared with all the numbers they ask you because they will not wait for you!
Cody emailed back and forth with me while I filed my franchising access excise tax today. He was very helpful. I just wish they stay open longer.
The girl I spoke with on the phone was a piece of garbage! Truly did not care about anything. The tipical government employee. Since they know they’re not going to get fired they don’t care about customer service.
The Tennessee Department of Revenue like the Board of Commercial Licensing are two of the best departments to deal with. I had a tax question and they fixed it right away. You cannot beat the Tennessee Department of Revenue!
TNTAP issued 2 business tax certificates for one county and 0 for the city I needed so now I can’t get them to understand their mistake and they keep wanting the county or city clerk’s to fix this. It’s not their mistake. It’s the DOR. They don’t even understand their system.
I’m so very grateful to the Revenue staff. I’ve had to call there so many times with my business questions, and English is not my native language, and there is always somebody very patient who’s ready to lead me step by step.
They are beyond useless. If you call and ask a question they say “I can’t tell you that”. Even if it’s about what form is for what. And then if you send the wrong form in they keep your money and say do it again, even though nothing has been done. I can’t think of anyone else who does nothing and keeps your money. Beyond ridiculous.
Customer service is non-existent. This is the 3rd time I have called and I have been on hold for 35 minutes and counting. I have called twice before and was on hold for 15 minutes and 24 minutes. They are saying that I did not pay our sales tax and are charging us a penalty and interest. I paid it and it was EARLY.
This is absolutely the most inefficient government agency in the Free World. It is impossible to speak with a human, and the log in will not accept correct information. …
I got stuck with a position I never wanted and needed A LOT of guidance. I requested help on the website and they responded within an hour!!!! We e-mailed back and forth for an entire day. The lady really helped and was very patient with my ignorant questions. It has even resulted with her calling me to discuss issues even further.
Would give zero stars if I could.
We’re an LLC headquartered in MD. We had a potential sale in TN, so we …
Terry in the Business department was an incredible help. She’s kind, honest, patient and caring. Happy that she was able to assist me!
Literally the worst customer service. Worst organization. Worst technology. Worst entity of any sort that I’ve ever dealt with. Nobody knows what is going on and everyone has a different answer which is wrong 90% of the time. I’ve been …
I called them several times with questions because I’m a newbie. All the people I spoke with were very helpful, and answered all my questions patiently. Their level of expertise and professionalism far exceeds private industry giants like …
I was a little concerned about calling DOR after reading other reviews. However, having Angela on the phone quickly calmed my fears. She was so very patient and helpful. What a relief to have help navigating the website as well as having all my questions answered. Thank you!
Horrible, unhelpful, delinquent in billing and all responses to phone calls. All I want is to never do business in this state again. Why are you making it so hard to get rid of you? I never want your letterhead in my mailbox again but …
Lissette needs to get a promotion. She is very quick to reply and always provides the most helpful information available. I wish I could submit a ticket requesting a raise for her!
I agree with the other reviewers concerning the long wait times on the phone. So much so that I gave up on that route months ago. Have you tried the Contact option on their website though? It is so much faster PLUS you are communicating via …
50 minutes on hold and the same song the whole time. See the photo. Don’t open a business in Tennessee or move your business here until they can answer the phone in under 15 minutes. The whole time you are on hold a recording will come …
Wait time is an hour each time you call. I have called waited an hour just to have someone hang up on me. When you do get to talk to someone they don’t know what they are doing. I was late one month, paid it off the next month, was told …
I wish I could give them a zero. I cannot understand how it’s okay to be as rude as the TN Dept of Revenue. If I conducted myself the way this business does, I would starve! I call and I stay on hold for 45 mins to an hour. The person …
They unlawfully levied my bank account after a debt was paid off. That’s after setting me up on a payment plan and then canceling it in bad faith.
They also appear to target those with different political ideologies. Dont do business in Tennessee, these people are criminals.
I have to agree with the majority. This is my second time calling and I’m actually on hold again for more than an hour. I’m typing this review while on hold… I must assume the few good reviews had to come from the employees. I really …
I received the most prompt, efficient service from Lisa Green this morning relating to an Agricultural Sales & Use Tax Certificate of Exemption Application. She took care of my questions and resolved the matter within a couple of hours of my inquiry. Thank you so much for the professionalism shown to me.
I need to file a complaint against this agency for costing my business thousands of dollar. Was told over the phone that it would take an entire business day to send an email to another agency. Have had a license postponed for months due to the representatives at this agency.
TN Government at its finest.
This is the least functional office in Tennessee’s state government by far. Not …
I am very impressed by the customer service I received from Karl Sauter when I called for information about applying for tax exemption status for my organization. He was helpful and thoughtful. He not only saved me a trip driving downtown and paying for parking, but he also emailed me the documents needed in less than 10 minutes.
I spoke with Wendy and she was amazing and made me feel like every issue I had was completely sorted. She made a stressful experience I had at my local county clerks office so much easier and I really appreciate having her to assist me.
Teresa Frank is a stellar employee with a focus on the customer. I had a small business, moved out of state, needed to complete prior year taxes and no longer had any of my business TNTAP info. Couldn’t have completed business taxes and end up saving a bit of money without her frequent assistance and direction.
Hands down the worst public service available. In march of 2021, I purchased the full interest in a business. I have been calling since then, which is now June 8th, 2021 to get my tax accounts opened and set up. I’ve had constant issues of …
The first woman I spoke to seemed as though she got off on being as elusive as possible, but she still spoke in a kind manner. She just wouldn’t help me. I think she liked knowing something I didn’t. I told her I didn’t receive a letter, …
I want to publicly announce how discouraging the representatives are at the TDR. Not only was I given false information, but it is going to cost me over $500 because of their mistake. Your privilege tax should be well indicated when …
Got a letter claiming two previos notices had been sent to me requesting proof of insurance on my vehicle… I got none of them… so they suspended the registration on my insured vehicle that is 100% legal and has NEVER had a lapse in …
Started getting letters about having no proof of insurance on a vehicle I haven’t owned since March. I called and explained that I no longer own the vehicle because the motor blew up, and was given to my mechanic to be used for spare parts. …
I send off paperwork and a check to get a reprint of my title since I lost it. One month later they cashed my check. One month after that I called to see where it was. Not only was the lady extremely rude on the phone but they said that it …
Most incompetent, rude, and condescending employees. I called as a new LLC owner with tax questions. I did not know what my Tax ID number was and could not find the documents. The employee was very rude and condescending, stating that I …
Can’t say nothing but nice things about these people
I’ve never been to the Revenue Office but the website is horrendous and not user friendly at all. I used to file taxes in our previous location and it took 10 minutes max. The Tennessee website is super complicated and has you going in circles for 30 minutes without explanation. Needs updating.
Absolutely the best service. Nice, knowledgable, you can often get resolution over the phone, helpful, no long waits on the phone usually. These other dissatisfied people need to call come other states help line and learn to appreciate what we have here in TN.