Texarkana Water Utilities provides services vital to the health and safety of residents across Texarkana in both Texas and Arkansas, including water supply, treatment, and distribution. Dedicated to the needs of customers, this local utility company stands by honest prices, quality operations, and support functions. They take pride in maintaining innovative systems that lower costs and surpass regulations set by government agencies. Producing drinking water from surface reservoirs in nearby counties, Texarkana Water Utilities offers a safe and continuous supply perfect for residential, commercial, and agricultural use. You can rely on their water well testing, fire hydrant repairs, wastewater services, and manhole inquires. This trusted water department will promptly respond to your questions regarding rates and green waste disposal. Whether you’re moving into a new home or you’re dealing with a conservation issue, reach out the friendly folks at Texarkana Water Utilities.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
801 Wood St, Texarkana, TX 75501
Horrible.
When you call for customer service, you can not talk to anyone. They will tell you that you are caller #7 but they never answer and when you callback again the same thing happens.
Ridiculous wait time on the phone !!!
Water taste absolutely dreadful.
Nice people and courteous.
Slow
online and customer service is pathetic.
Neither Website or pay by phone is working!!!!!!
you have two choices, pay these people or dig a well. good luck
I love how when you tried to call customer service
The absolute worst customer service. A real blight on our community. 👎👎 …
No details that it’s being turned off, just off and right as they close so you have to wait until the next day.
Website is slow and unusable PDFs will not open, long wait time on phone.
They’re incredibly terrible to their customers. If there was a different option I’d definitely be taking my business elsewhere.
You need help with your online bill pay services!!!
Their systems are really outdated
Awful experience customer service is nonchalant at best. They are arrogant because we have no choice in whobrenders our water service.
100% world’s worst utilities department. Lazy, Rude awful experience. About what you would expect from Texarkana
Been on hold now for over an HOUR for the SECOND TIME today. The first call hung up on me and now I’m on hold again. Pathetic customer service!
Call call call. Always busy..only one number. My water has been $300 a month…what?
I have always been satisfied with service and people working there are always friendly and polite. I only wish they could change the taste of our water but they aren’t in control of that 😀 …
Paid. Bill 5 days ago .4 days before it was due. My waters off. Explain please.
Literally been holding on the phone with them for 45 minutes. And they are very unprofessional!! Very displeased with these people
Extremely unprofessional. Took 4 days for water to get started in our new home. The customer service person was rude and had a major attitude problem. Wish there was another water service available in the area
You people in this part of the country need to work on customer service We need a phone number that people can get ahold of someone and your trash people for a whole month have not been dumping my trash can
Very nonchalant. Have them for years and get ONE extension and they want you to pay 2 bills?? One not even due. If I didn’t have the first bill what makes you think I can pay the 2nd BEFORE it’s due. Terrible policy and it’s the only water company in that town. Sad.
Waited over TWO hours on phone together service turned on in new home. Ridiculous!
Had a sewer emergency and no one would even answer the phone I’ve tried three places the water department now and no one answers the phone
I was lied to and told by the water company they would turn my water on 2 days ago, I ha e called 11 times each time saying they would turn it on, but then 9 pm comes along and they say they will have to do it tomorrow. …
Tried to go online to pay the water bill and they are charging a $5.00 service fee which is outrageous. We never had to pay that much when we stayed in the DFW area….
Pretty sure they left for lunch while we were on hold. Been on for like 2 hours now. Payed bills on time; no water.
Most people leaving reviews don’t even pay their water bill, trying being in the water Utilities field, yes they got hacked every governmental website got hacked and they couldn’t prevent it, TWU has great customer service, just pay your water bills!!!
You will never get anyone on the phone. Wish I could give zero stars. Somebody needs to answer the phone and help people. Dump some money into your IT. An actual functioning online service could help maybe 95% of your customers. Someone who’s in charge should seriously read these posts….they’re all true.
If I could give less than one star I would. This is the WORST company I have ever had to work with. We haven’t been a customer with them since we moved out of our apartment in October… yet they sent us a bill for 243 dollars for service between November and April. 10/10 do NOT recommend.
There was a miscommunication, and the lady at the window could have handled it differently. She didn’t even listen to me. It seemed like having the last word was more important to her than listening to the paying customer. I appreciate that …
The only thing they have going for them is being able to pay your bill online
Very dismissive and non helpful. I mean what’s the point of them being there if they’re gonna be rude and unhelpful. They charge you for everything and also they add extra to your bill hoping you don’t notice. All around terrible experience and a racist feel to that place.
I am elderly and live alone so my water consumption is minimal. My son has checked for leaks. (Yes he’s qualified to check) My bill has gone from 57$ a month (which seems high to me) to 100$ a month. You will never get someone on the phone …
I just moved here and I have to say this is the WORST service I have ever had. I have been trying to pay my bill for 2 days!!!! The website NEVER works! I can’t get anyone on the phone, and they can’t even find my information. SERIOUSLY …
If I could give this place 0 stars I absolutely would!!! They are incompetent crooks! They let their system get hacked an lost ALL customer accounts, payment history ect. How does that even happen in 2021? Now that the system is “Correct” …
Was on hold for over 30 minutes just to speak with someone about my bill . The lady was rude didn’t listen just told me I didn’t pay my bill and they have to bill 2 cycles. I paid a bill every month even went there to pay when the site …
I am beyond irritated as we came home and our water was shut off. I have posted a copy of our last bill in which was paid according to the amount due. We always pay our bill in a timely manner but this evening we have to be without water …
Turned water off after paying the bill. Come back out less then 12 hours later and they shut it off again when the water bill is paid. Bad service and phone wait times could be an hour or two out of your day. Plus waiting until they can come back out and fix their mistake.
7-8 degrees and NO ONE was on call for water problems. Pipes burst and you call to report a problem only to find that the mailbox is full and you can’t report a problem or get your water cut off. The water company needs to serve the public …
I wish I could give this place a lower rating. I use to not have an issue with them, I just paid my bill every month no problem. That was the extent of my dealings with them. Until me and my husband put our house on the market and someone …
Currently setting on hold for 40 minutes this time around. My call was dropped twice before after a 28 minute wait and a 15 minute wait. Lost my place in line both times. I had no problems with them until after they got hacked back a year …
I started new service today from out of state for a house we purchased. My suggestion, is use the online presence as much as possible, the phone lines are pretty slow but their email response and online response was amazing! I got it all done in about an hour or so.
Terrible customer service and head service all together. I put in a request for transfer when I transferred apartments in the same complex. I never receive an email from anyone saying that my transfer was completed. I, then, sent out an …
Absolutely lousy service you can’t use the phone. Why have they got a phone for it? We can’t talk to him forget it.
You can never get with customer service without waiting for hr.. These are the slowest company I have ever had to deal with.. I requested my service to be turned off over month ago and water still on at the residence that I’m being charged for.. TX Water do better
Water service shut off 10/10/22. Paid the bill around noon same day. Services still off. Three (3) days of phone call to them totaling over 4 hours. Have yet to speak with anyone. Emailed CS who agreed the payment had been submitted and …
I was scared to deal with the water company after seeing the reviews but my experience was quite opposite. Every person was very courteous and attentive. They were prompt and very caring even with all the work they had before me, they never made me feel put to the side. They literally saved my day.