Your TDECU Freeport Member Center located at 1701 North Brazosport Boulevard in Freeport, Texas is here to provide lobby and drive-thru services including a deposit-taking ATM, a night drop for deposits, coin counting, wire transfers, and more. TDECU is a non-profit financial cooperative with more than $4.6 billion in assets, serving 377,000+ credit union Members with competitive financial products and personalized services. When you need banking services for all your financial needs, including savings accounts, low-interest loans, or a home loan, we’re here to help. TDECU has 35 Member Centers and over 55,000 surcharge-free ATM locations to serve our Members. Call us for information at (800) 839-1154. Equal Housing Lender. Insured by NCUA.
| Monday 8:30AM–5PM Tuesday 8:30AM–5PM Wednesday 8:30AM–5PM Thursday 8:30AM–6PM Friday 8:30AM–6PM Saturday 8:30AM–12:30PM Sunday Closed |
1001 FM 2004 Rd, Lake Jackson, TX 77566
I had a motorcycle financed through this branch. I paid it off relatively quick and never received my title. It’s been almost 2 years and I still haven’t received my title. I called several times and was given a lien release form for a …
Friendly great service
Horrible customer service!
The best bank ever!
Very helpful and very nice people!
Always willing to help with any problems you’re having!
These people are annoying and dont know what there doing worst bank
Great service and popcorn while you wait on Fridays!
Clean and efficient banking experience. (mostly) Friendly staff.
Great service once you have that one care member champion to help!
They need to retrain their customer service representative on how to look up business accounts. Their getting Ridiculous
I don’t recommend financing anything through this bank ever!!
The customer service personnel was very helpful, patient, and easy to talk too!
I swear.. the drive-through gets slower and slower every time.
The TDECU credit union is attempting to defaul their customer by overcharging on interest and misappropriation of members funds.
TDECU has terrible service. If you are having problems with this place, the best thing to do is end all business and go elsewhere.
Fraud department is a joke call about a purchase before you make it and still have the card deactivated
I love this credit union. They are always so helpful. Great CD loan rates and loan rates.
I went to open my checking account because I just received my authorization to work in United States And I was trying to have this bank they ask me for my Social Security and my ID I wait in the lobby for an hour and then when I get in …
It’s a nice place to live. Maintenance comes pretty fast after filling out a request. Also, have the UTSA bus stop at Maverick villas is helpful.
Ever since yall started letting any and everybody in, and branching out, the customer service has gotten snottier and not family oriented anymore. I loved it when it was just DOW employees and their families. Guess that’s what the mighty dollar does to ppl….GREED!!
Great bank. Had bad credit helped us build it up. Approved us for a low interest credit card when all other companies kept turning me down.
Save your time and headaches and go somewhere else. This place is seriously a joke. Piss poor customer service. Employees constantly contradicting each other. You will have better customer service from someone in a major bank.
Bad Customer Service for business and personal, technical issues not solved in a fancy manner. I have been waiting more than 3 weeks for IT to solve the access to my business account online!!
Bought a car with car loan here, paid it off eight months ago still havent sent me the car title. Called 5 times saying they will send but still have not receive anything.
Long lines, minimal staffing. Organization as a whole stopped focusing on members, more focused on things that rake in $$$$. These days online banks like Ally are far better option.
Right now TDECU is such an inconvenience with its hrs of operation. I’m not against transactions strictly done through drivethru, but a lot of work 8- 5 & get 30 to 45 min for lunch. There is no way these hours work. At least stay open till 6pm. Or earlier in the morning. Work with us TDECU. I know you care.
Haven’t had any problems super recently but over the last few years I’ve had more tellers who can’t count cash than can & have had problems with them putting deposits in the wrong account forever. Their real estate department is also a …
Always takes forever! People just pop on the screen and pop off, and if you didn’t see or hear what they said well too bad, they aren’t going to tell you again. Very impatient and rude to all customers. I’ll stick to going to Brazoria or Freeport before coming here!
I worked with this bank (formerly Bluebonnet FCU) for the last 6 and a half years. It has been the worst banking experience I have ever had- the red tape and incompetency of working with this bank is unbelievable and their customer service …
The worst and slowest bank EVER. Every time we come here , it takes 20 minutes , sometimes more , to get through the line whether it’s the drive thru or inside. It is absolutely ridiculous that an establishment with such poor customer service and a 2.6 rating hasn’t changed a thing.
This is the worst financial institution I have dealt with. As a new member of TDECU, I would expect far better service (just like FSCU) but I was wrong, for example: (1) the on-line portal doesn’t allow you to pay off any loan or the …
I figured I should update this review to reflect my current perspective on TDECU, as it has been three years since I left my original one star review for the complicated process of having two accounts open for paying off a car loan. …
I have been a member with TDECU since I was about 5 years old. They were my bank through college and always treated me with respect and dignity. Until recently. This past year I have had FOUR different fraudulent activity incidents and each …
TDECU has terrible service. The workers are unhelpful and the supervisors are rude. If you are having problems with this place, the best thing to do is end all business and go elsewhere. It does no good to file a complaint because they will …
I’ve been a TDECU member for over 10 years. Their systems are so out dated compared to other banks and the employees are complete idiots that devastating mistakes. Banking here was a huge mistake. Just because you live in this area doesn’t …
Whenever we come in-person to the bank, the employees are very nice. However, we called today to make an appointment to access our safe deposit box. The guy from Member services, Shawn (or Shaun), was EXTREMELY rude and unhelpful. When we …
Under staffed for Such a large institution have to wait in lobby but no one to wait on you!! Definitely going to move to another bank!!
I would give no stars if I could. I am going to be moving all my accounts from TDECU over to a bank that has there stuff together. You are handling people and business’ money!!! One hand needs to talk to the other, everyone on the same …
HORRIBLE customer service! Trust me, when you have an issue, you will pay dearly. We own a business and got locked out of an online account and called into customer service. We answered all the questions, name, DOB, social, etc…then …
I have a auto loan I attempted to make principal payments was told by the bank manager last year 2019 in order for them to accept PRINCIPAL PAYMENTS I can’t send checks from my banking institute to them I need to mail in a personal check or …
Worst bank ever. Period. Don’t bank here just because you live in the lake Jackson area.
I’ve had multiple frustrating experiences. And all I’ve ever gotten is a “sorry …
I understand the lobby hours starting at 8:30am but the drive thru hours should begin at 7:30am for those who need to be at work by 8am. Not very considerate of your customer. Please reconsider your hours soon. Some of your loyal customers may need to change to a bank with better hours.
Long lines. Drive thru tellers need more training. They make mistakes every time I go.
The worst service. If you work a 9am to 6pm job your out of luck. They promptly lock the lobby at 5:00pm. Hours of operation or inconsistent with the drive Thru. So ,my last hope to do a simple cash deposit was the atm, but of course the atm was out of service.
I’m standing in line right now, it’s 2PM on a Thursday and the line is to the door. There are NINE empty teller spots!! This line is barely moving, for a Thursday where the traffic is heavy, you would think more people should be here. Maybe …
horrible they blocked my card without telling me it was a permanent block nobody was able to help me trough customer service and i am visiting out in nebraska with no access to any of my money since it’s all in there.
Absolute trash. Their customer service never knows what they are doing, their online banking never matches their paper statements. I had a mortgage ill be switching to another company because they keep telling me i owe different amounts on …
This is the worst possible banking institution in several ways, take your hard earned money elsewhere because it isn’t safe there. They do not value their customers and you can forget having any sort of baking relationship with them, you are just a devalued number and the employees are rude and ignorant.
Would give zero stars if possible. This banks credit card department is a joke. I don’t even know how it stays operational with the level of stupidity demonstrated each and every time I call, which is a lot considering they can’t even …
The employees have always been super friendly and helpful at this location. They are pretty quick at getting everything you need taken care of.
Edit: I am changing my 1star to a 3star because after posting my negative review the bank reached out to make my experience right.
They did. …
Once again … let down by TDECU refinancing. They are eager to offer only lending that is only benefit to them … never willing to help with your future financial goals. My present loan will be the last time to deal with TDECU … not the same as it was years ago!
This bank stays busy. Shout out to the employees remaining professional and patient with everyone even during the holidays. I appreciate yalls kindness. Keep smiling and making the members feel welcome because y’all doing a great job. Y’all could maintenance y’all’s ATMs better because they don’t print receipts sometimes.
Avoid this place. I’m amending my review today 12/27/22. Over the past couple of weeks I had to handle a couple of transactions that required me to call in for assistance. Wait times are still very long and to make matters worse they gave …
This bank is actually horrible. I’ve regretfully banked here for 3 years. I’ve deposited many of my paychecks over that time span and on random occasions my checks get put on hold. For no reason at all! I’ve called up there a few times to …
Ms. Erica Brooks, Texas Dow Employee Credit Union, Senior Member Center Manager, is a DOLL. She shares one of the biggest smiles(braces & all… lol) with those who enter the branch. …
Truly the worst bank I’ve ever used. They just pile on their predatory overdraft charges one after the other. I’ve had pending deposits and they seem to make sure to put through every pending charge first so they can overdraft you more. …