I needed two couches disposed of and I called the morning of my service date to inquire about the procedure. Isaac in customer service was very professional and he explained what to do. He sent me an email for me to reply to with pictures …
Worst trash service ever. We signed up with them mid November and two months later they have missed EVERY SINGLE PICK UP. After contacting them repeatedly, they have yet to pick up my trash one time…while picking up trash for everyone …
HOA’s DO NOT USE this company for your disposal services. They often do not pick up on the scheduled day or do not pick-up at all. Re-cycling service is also a guess as to when it may or may not get picked up. Their customer service or …
Since Sept 18, our neighborhood trash has been picked up one time, Sun Sept 26. I had called earlier in the day, Saturday, Sept 25, and was told they were running late and would be out. I emailed and voice messaged at 6:54 p.m. Tuesday, …
If i.could give a 0 ill do , worse pick up redisidncial service , they never come on time , we pay the Bill for twice a week service and they Just come 1 time a week
Residents in my area are cancelling Texas Pride in droves because they’ve proven unreliable. I cancelled too. So, what does Texas Pride do for an encore? Follow this sequence of events, and see why businesses fail: …
Letrinicia on the chat line was most helpful in getting a late fee removed for me. I am not that computer literate and she was very patient in getting me to send her a copy of my bank statement so that she could make this adjustment. You need more people like this on your team who can work with senior citizens in an effective way.
Cancelled service because they seldom picked up trash, left can in road many times. Have been waiting 2 months for refund, told so many stories about it being mailed and returned etc, so unprofessional. Horrible customer service.
Bridget provided excellent customer service as I setup up new service for our home. She explained the delay in trash receptacles taking up 7-21 days as well as the quarterly payment. I felt comfortable in establishing my new service! Great job!
Absolutely terrible!! They do not perform backdoor service as we pay for. They tear up my property and dumpsters they do not pick up all of your trash for whatever reason. They leave dumpsters blocking driveway so when you get home you have …
Do yourself a favor and don’t use this company. They have missed numerous pickups, dont always come on the days stated for pickups, and it take forever to get someone on the phone. Very unreliable service.
DO NOT WASTE YOUR TIME WITH THIS COMPANY!
They might pick up trash and they might not. Then you have zero way to contact then. They had to turn Facebook comments off due to the overwhelming unsatisfied customer complaints.
Since March we have been trying to get trash bins for our house with no success. Half the time we call we wait 20 minutes on the line just for them to send us to voicemail. More times than not the trash people don’t even take our trash …
Misses anywhere between 3 and 5 collections a month. However they’re bills are always on time. Impossible to speak to anyone when calling. If you have a choice, hire someone else to collect garbage.
Texas Pride is having a really hard time with all their new business, and has missed picking up our recycling multiple times. However, I do have to commend the care and customer service of Yvette. She spent time with me and tried to help me with my issues, and was beyond pleasant. She should get 5 stars!
I’ve had nothing but issues with them since I started my services in Dec. First I never got my trash can delivered till March and that was only cause I called to follow up to find out the person never started my account. Then I pay for 2 …
This company is terrible. They get paid to pick up your trash, then don’t bother to show up. I have once weekly trash pickup, they have missed the last 2 weeks. Terrible, terrible, terrible company. If they actually do show up, the guys …
They often missed pickup days. Sometimes came the next day. Frequent emails apologising for missed pickups, but no improvement of service. Now they are starting a new sticker requirement— blaming the poor service on delinquent accounts. We have run out of patience.
This is literally the worse trash service I have ever used. I have been trying to get service for 6 weeks now. They have never once picked up my trash. They literally pick up the neighbors trash in either side of me every week and skip my …
So I changed my review after 2 years of service I’m giving it 2 stars, they can’t get it together. I’m on auto pay and yet i get bills with late fees all the time I have to call every month to remind them about my auto pay. It defeats the purpose of enrolling in auto pay. Always s hazle dealing with this issue.
Used for general garbage pick up, cancelled service and received bill several months after cancellation, called and told was error would be taken care of, few months later received another bill called again told would be taken care of. Now …
DO NOT USE THIS COMPANY! We signed up with them 2 months ago and they picked our trash up ONE TIME in two months. We continue to call and leave messages with no return call! …
Texas Pride Disposal collects my subdivision’s trash. Although they’ve failed to pick up my trash once or twice, their customer service and chat option on their site is very responsive. Crystal was prompt and polite and helped me quickly …
truly saddened and unsatisfied with the service I have received. Saddened because I had called a previous time to resolve a billing issue and was told to just wait, once I did I called again to resolve billing. I spoke with your employee …
I was really shocked at how great customer service was,Ms.Karla was a Georgia peach!!! immediate response and taking great concern at putting my mind at ease…keep up the excellent work guys and thank you so much Ms.Karla you ensured a renewal of my contract with you guys….
They are scheduled to pick up our trash 2 times a week. They never show up for the whole week, or are habitually late 2 -3 days. The worst service I have ever seen. I have written to the PUC to complain, since the Mud district just does the billing…meaning they take our money but don’t handle complaints.
Worst company ever, I don’t know why my community chose this company but don’t don’t DO IT. My account was cancel without a notice, I paid my bill and still wouldn’t pick up my trash. On top of that they don’t ever answer, you are put on …
I absolutely hate this company. I have had too many issues where they do not pick up trash or recycling. They NEVER are available over the phone; it goes to voicemail every time; and take forever to respond to emails; if they even do at …
If I had the option to choose another company, I would. We have been waiting on trash containers since March. I asked about it again and they stated would be another 8-12 weeks. Miss trash days. Really wish I had the option to pick a better company. Maybe then they would start caring about customer service.
Horrible!!! Choose anyone but them!!! Aside from MANY missed pickups for both trash and recycling (recycling was worse), they screwed up my auto-billing. I didn’t even know it was possible for that to happen. I have NEVER had issues like …
Sometimes they pick up your trash and sometimes they don’t. I have never had an issue with trash pickup before with other companies. We had to pick this company when we moved into our new house because no other company service our area; …
Took over 2 months to get a container from them and have missed multiple pickups. They have not picked up trash in my neighborhood for 2 weeks straight and the only thing customer service can tell me is “they are in the area and it should …
They started off being pretty good company but now they have to be one of the worst ones. They constantly leave some of our trash behind and don’t pick it up. It was plastic parts and they said it was hazardous chemicals? How does that make …
Our HOA chose this company for garbage disposal and recycling for our subdivision. After spotty service (not picking up recycling & trash sometimes once a week) the HOA cancelled their contract and chose another company. I’m still getting …
My HOA chose this company which is the worst company I have ever had to work with. They are charging people double or triple to correct their accounting issues. They are NEVER on schedule our subdivision goes days without trash pick-up.
Can’t pick up trash on their scheduled service days, terrible customer service when you call and ask for help or answers, and they never get back to you… DO NOT USE THIS COMPANY.
I requested a recycling container in July. In august I received an email stating that they are behind and it would take 6-8 weeks to have it delivered but I could go to their office and pick it up. Waiting a few weeks seemed like the better …
Worst service ever. I ordered a trash can back in 03/2021. They told me it would be shipped in April. I waited until the beginning of May to call to check on its shipping status. Every week I called, they told me it would be shipped as soon …
Many missed trash pickups. Last time the owner said he was working hard to correct it but today again, no pickup.
They also added a fuel charge to our bill but I dont understand why when they …
The billing is downright corrupt. We didn’t receive a bill for a year after we moved in – bought from a landlord. Their name was still in the account. When I set up online bill pay after finally getting a bill it said I owed from two years …
My roommate and myself have paid for trash pick up. They continue to not take our trash at all. It also took us over a month to even get in contact to be able to pay it since we rent the house were in and had never been told it was on us to deal with originally. I would recommend not using this company if you have a choice to do so.
My trash has not been picked up for two weeks. My pick up day is Monday and Thursday so I called to find out the issue.
The problem was the payment was in collections and I had no idea. …
Customer service – in particular Karla – had been very helpful with dealing with pick up arrangements. It is so nice to be able to chat or email customer service and get a response back from a real person within hours and furthermore get …
Complete incompetence in running their business. Just search and you’ll see neighborhood after neighborhood with major issues, lawsuits and other problems.
Racheal was very helpful in the chat session. I had ordered a second can that wasn’t delivered. She got it handled but then we decided maybe just one can IS enough. So I cancelled and she took care of me. Very pleasant and kind. I appreciated her responsiveness and care.
Inconsistent trash and recycling pickup for my entire community. They will often pickup trash and not make a second trip to get recycling. Recycling pickup sometimes goes into the next day, or not at all. This week, they missed our first …
They came to dump my trash this morning and hit my son’s basketball court breaking the backing of it and then thought it was funny I got it all on my camera so unprofessional the basketball court has been the same spot for the last 6 months and they have not hit it ones
I don’t know who Karla is, she just happened to answer my email and wanted a good comment. She never helped me before. Well, Texas Pride Disposal finally picked up my recycling trash after emailing and calling them since December 8th. Yes, …
So disappointed. I began service with this vendor one year ago and it was absolutely flawless….until 3 weeks ago. Missed pickups are now the norm and I have to literally call in every day to lodge a complaint until they send a driver out …
Still waiting on Trash and recycling to be picked up. Your site is not working on chat or even to leave a message. Calling no answer or answering machine.
We live on an unincorporated street so when the prior company dropped our street, our neighbor contacted Texas Pride. There were a few hiccups at the beginning, like not picking up our trash, but they came out the following day for our …
I finally am cancelling my service with texas pride this week after many missed delivery days. Our neighborhood has had trash sitting out for a week now. Called their customer service and was told they would pick it up “when they had time.” Do not use this company!
We moved to Katy, Texas back in November of 2020. We set up services with Texas Pride Disposal shortly after moving in. We were told they would provide trash & recycling bins and would deliver them asap. Fast forward to now, we still …
When I was erroneously charged a late fee for a mistake that was made. I sent message to CS for help. Karla assisted me, was very polite, apologetic, and immediately rectified the problem. I was surprised by the quick and courteous …
I received a statement from Texas Pride advising me that my account was overdue. Knowing this was a mistake since I had already paid this statement, I contacted Texas Pride using the chat feature on their website. I chatted with a …
such a horrible company never on time with trash pickup lately they’ve been slacking its just horrible , it use to be so punctual and now just comes when it cans
The worst trash company I have ever used. They charge you extra for recycling but then dump it right in with the regular trash. They miss service days completely, never show up on their designated day and leave your trash can in street when they do show up. Lastly they NEVER answer the phone so you can’t even cancel in a timely manner.
It’s been 3 weeks since they’ve picked up trash in Magnolia Texas. 3 weeks they’ve claimed “A truck will be there tomorrow, we promise”. I’m betting I was lied to again.
Extremely POOR communication. 🦗🦗🦗
Rude employees. Inconsistent service. Worst experience with trash disposal. Does anyone actually work in the office that can answer the phone or return an email? …
I was not sure about the due date of my next bill. I searched on line for a long while without finding a clue/answer. Thanks to Tina who spotted my session and helped me checking my due day.
Had questions on throwing out a sofa and was told that I just had to leave it at the curb. Well trash got picked up on my street and the sofa is still there.
Never on time. Too many excuses as to why trash was not picked up. Trash has not been picked up in 2 weeks. Customer service hangs up on you. Trash pickup is twice a week, Tuesday and Friday. I wonder if Texas Pride will credit the customers account for not keeping up with the agreement.
Texas pride is a JOKE… I pay for two days a week for pickup and I can’t even get them to pickup once a week. I’m on 10 days of no trash removal today. I’ve been calling and they won’t answer and your on hold for hour so I hang up.
Please use another service.
I need you guys to pick up my trash and I would like a work order sent to pickup by Monday, it’s been missed over a week already. I called Wednesday but you guys said wait for Saturday, I called Saturday but you guys told me to wait til end …
They are HORRIBLE. Scheduled.for 2x/wk pickup but we are.lucky if they come once per week. Neighborhood is lined up with their trashcan. Smell is spreading. They do not call or email back. HORRIBLE!!
This used to be a small company that had outstanding service! Now trying to get your trash picked up is ridiculous! It sits out ALL week ( even though your ONE day is Monday) until you can try and get a hold of someone! I call weekly all …
If there was a negative star rating available, that would apply to this company. Absolutely horrible service. Missed pickups are Texas Pride’s mantra and business model. They have a proven track record of not caring about their customers. This is a horribly substandard business.
This company is the most unprofessional. They don’t care about people’s property. They haven’t picked up our trash, it’s going on 3 weeks now. The can’t say that they’ve been doing everything correctly because I have evidence. I have cameras around my house that is recording them being neglectful of people’s property.
They are the worst! Do not sign. They don’t pick up trash or recycling they raise prices with no changes in service. They do not return phone calls. You are lucky if they answer an email but all they do is apologize and say we are working …
I wish I had another alternative… very terrible service. I had moved in to my home for more than 5 months & I still have to drop Trash bags outside. Not in any way impressed with their service ( thumbs down)
Today is trash pick up & recycling pick up in our neighborhood. Our recycling was not picked up last week. I happened to be outside this morning when the trash pick up came through. …
First time writing a review and unfortunately its not a good one. I hope that no neighborhoods nor associations ever hire this company. They do not pick up trash consistently, and it’s even worse for recycling. And when you try to contact …
This company is very unreliable. They will “forget” and simply miss garage pick up days. The garbage has not been picked up ALL week. No response-no explanation just rotting garbage. Need a waste disposal company? My advice is to look elsewhere.
Horrible! I’ve only lived here for 6 months now and they’ve ruined 3 trash cans now! They won’t replace them unless you keep the receipts, but not everyone keeps the receipts. I dont understand why they can’t respect other people’s belongings! I’d add a picture but it seems I cant
Texas Pride Disposal has been reliable at my new place except for one week when there was no pickup. (Pickup is scheduled for twice a week.) However, I contacted Karla N. that Saturday and the trash was picked up the following Sunday morning early, which I appreciated.
Texas pride deposal the worst and lier company with all employees I was waiting for 2 months to get a trash cans after keep calling and calling finally they send me a very very old one has no tires and has big holes in all around and the …
Ive been using Texas Pride Disposal since March of this year. I’ve had to beg them to come empty my dumpster for the last 3 months. I’ve managed to get them to dump the trash only 1 time in the last 3 months. I’ve emailed, called, held from …
Constantly missing days, or not picking up until very late in the evening. My community recently switched over, and everything was fine for the first few pickups. No idea if they cannot handle the volume they say they can, their workers are …
This company is the worst! They give you and schedule and they never follow through. You call them and never answer. If you are thinking on double Busines with them… RUN!!! Is clear not good management!
THE WORST OF THE WORST!
I cant put a lower review because its not posible. I moved into my New home 8 months ago and have made many complaints about not getting a trash can and they have done nothing, not even pick up the phone when i call. Worst trash company in Texas.
Absolutely awful experience. Would not pick up trash sometimes for 10 day stretches. Would call and email to be told I would receive a $2 credit, averaged about 30% of the scheduled pickups and paid full price. Entire neighborhood has …
Our neighborhood contracted Texas Pride through the MUD. We enjoyed using their services. There was some growing pains as they were a fairly new and growing company. The owner would meet with us and follow up as requested if there were …
I am done! I have tried to give this company the benefit of the doubt but I’ve had it. They have been my trash company for the last year and they are rarely on time with pick up. They don’t take all of the trash and they do not answer the phone or emails. I would not recommend this company to ANYONE EVER!
I am extremely unhappy with this company. We signed up with Texas Pride a little over a year ago. We paid in full for 2021 and we have now paid in full for 2022. When we first signed up with them it was because we were told that they would …
This company runs on empty promises and bad excuses. They are more likely to be ” no shows’ than not. It is a rare occurense that they make they’re twice weekly scheduled pick up. They rarely will communicate by phone. It usually only by …
Not picking up trash as scheduled.
I have to call or text a day later asking if there going to pick up trash for our whole neighborhood. This has been an on going issue.
Take PRIDE out of the company name since y’all have none. Our large community pays for two days of pickup service per week and rarely gets one day: what a joke, a “Trash” company for sure. I am surprised there has not been a class-action lawsuit yet.
We paid them for 3 months . It is the end of June and the only picked up 2 times and they told me that they will credit my account and they have not. Tried to call but they have blocked my number. If anyone know who you can call and file a …
Going on nearly 3 weeks of virtually no service in the King Crossing neighborhood in Katy. And the freeze was almost 2 weeks ago, so stop using that as an excuse.
They never pick up trash! Our neighborhood looks like a dump with trash out everywhere and yet again…no show by this trash company. Literally trash company.
This company has awful customer service. For the past two Saturday’s the recycle cans have not been picked up on our entire street . Agassi Ace Ct Spring Texas to be specific. You call the direct number and get diverted pre-recording or do …
I called to get service established, and was told I could not do it via phone at the time. Hopped online and chatted with Rachael. She responded quickly and efficiently. Had my new account within a matter of minutes. Thanks Rachael!!! Great job!!!
Recently I received an invoice from from Texas Pride Disposal stating a past due and a current amount. I recently moved from that address , and not being in the service area anymore, I called and spoke with Karla about my issue and she ask …
Moved here 2 months ago. No trash pick up for 1 month. They told me “we didn’t know you existed”. Finally someone called me back to find my cross streets. No trash pickup today and 1 day 2 weeks ago. I am sure we will be charged for all …
This company wants to charge more but doesn’t pick up when suppose to. I understand holiday but not picking up at all but expect you to pay for full service.
UPDATE: THEY STILL ARE UNRELIABLE 5 YEARS LATER AND JUST LOST THE CONTRACT WITH OUR MUD FOR BEING HORRIBLE AT CUSTOMER SERVICE AND SO UNRELIABLE.
Unreliable service combined with bad customer service is a recipe for a horrible …
Pray that your neighborhood doesn’t contract these guys for waste removal. My street looks like a war zone because they didn’t pick up on Tuesday like they’re contracted to.
DO NOT SIGN UP. They might be less expensive, but it’s not worth the few dollars a month you will save. I signed up at the end of December and have been signed up for an entire month. Our trash was not picked up even one time. I called …
From the very beginning we had some issues getting our trashed picked up. I was promised a trash can from them for being a new customer but never received it. I used my own trash can. Things got better for a while. But in the last month …
They clearly broke the lid off of my garbage can and they will not accept responsibility. I have proof and they act like it is not enough. Just be a good human and own up to your mistakes. Who raised you? …
If there was a rating lower than one star they would get it! This is the 3rd consecutive trash day missed. Let’s not talk about service around holidays. One thing they do well is take your money.
Ever since our neighborhood switched from Waste Management, service with this Company has been terrible! They miss too many days. Right now they are blaming the labor shortage. It wasn’t any better 3 to 4 years ago. Now it’s even worse! …
We live in Cypressdale subdivision our trash is never picked up on time on the day that we are scheduled. They will not answer the phones. We have had no pickup this week.
May or may not pickup recycling. Called yesterday, 9/2, since they didn’t pick up on 9/1. Lady I spoke to said they would be out witin 24 hours. They didn’t make it out of course.
They showed up lass than half of the times our contract stated and I never got any refunds. They would email the day of to say they would not be picking up. I ended up emailing the company president and regional manager weekly to ask why we …
This company is embarrassing calling themselves Texas pride they do not pick up trash leaving the community looking very horrible even after several complaints the sad thing is I moved from tomball back to Houston and you can clearly see …
If 0 was a possibility that is what they would be getting. Awful company. 3 Months and no pick ups, I have called and no one answers or calls back. I have chat and Rachel and Crystal don’t care about anything. I hope new management comes and helps this company.
This company is TERRIBLE. We unfortunately have no choice in who takes our trash and to be honest, I’d rather have the city come take it. Our recycling hasn’t been picked up for 2 weeks in a row, yet everyone else’s in our neighborhood has …
Edit (4 Jan 2023) –
Turns out a poorly performing business can actually get worse. Our neighborhood went without service from 21 Dec to 4 Jan. No explanation, no notice, no …
Our neighborhood uses them. There was a rough patch where picks up were delayed, but things are getting back to normal now. I’ve never had any issues when calling in to ask if a pick up was coming. The office staff has always been super …
I live in rural Katy and have been a customer for a while. They used to be very reliable, but over the past year and a half we’ve been skipped numerous times. Ever since they took over the city of Katy service, I’m no longer important. Here …
1 year ago branches did not have to be tied up,my branches got tagged because they aren’t. If you change your policy….let people know.
Side note: this company comes late every time, sometimes the next day. Unreliable.
If I could give zero stars I would.
They literally NEVER come on the days they are supposed to pick up. They claim they are “short staffed” but this has been going on for MONTHS. I requested a …
I paid for twice a week trash pick up from June to August – they haven’t picked up our trash in over a month! We’ve contacted them via email, chat, voicemail and phone calls and they supposedly put in “request for service” more than a dozen times but failed to pick up! I’ve NEVER encountered such terrible service!
Steer away from Texas Pride Disposal. If they come at all, it won’t be on your scheduled day. We have gone over two weeks without trash and recycle pickup, and they have turned off their phone system so you cannot reach their customer …
I have never in 55 years, experienced such unorganized, unwilling to be serviceable, unable to maintain an anticipated scheduled event or even able to acknowledge or extend apologies for screwing something up. I would not hope or wish upon …
Crystal helped me with my payment, had some issues since the company somehow lost my updated checking account information between March payment and June payment so they tried to get payment from a account that had been closed due to …
Service area: Magnolia TX 77355
I fired them for complete lack of ability to perform the service for which they were paid. My trash wasn’t picked up for 4 weeks (pick-up is twice a week). …
So this five star is not for the company but more so the customer service provided by Racheal. It took over a week for me to actually talk to someone. All of the calls would go straight to a voice mail line or tell you to IM them. Once I …
Townhome community has used Texas pride since it was built in 2020. Initially things were smooth, but it’s been awful since mid 2021. Inconsistent pickup days and no communication from them despite signing up for alerts. They also don’t …
We have sadly used this company in two different communities and should have learned our lesson the first time. They will go weeks without picking up trash and offer no eta, explanation or apology. They did send a refund the last time we …
They are quick to answer your call to take your money, but good luck trying to cancel your services. I’ve been trying to contact them for a week. The line is always busy for residential. I even sent them a message through their website to have someone contact me. Crickets…
Mike did a phenomenal job and was a delight to work with! Felt safe with him working in the home and always had a good conversation! Will definitely be hitting up Texas Pride to work with Mike in the future! Outstanding dude!
I have been with Texas Pride since 2020. Service at first was great but for the past 6-8 months it has been horrible. I am signed up for twice a week pick up for two trash cans, but they are no longer picking up twice a week. At best, …
Has not picked up recycle in 3 weeks now…and not the first time this has happened. Never know when or if trash will get picked up. Trashbins line the streets every week until they show up.
Horrible customer service. Have skipped many trash and recycling days. Dont even give notice half the time. Kevin is in over his head and needs to cut customers or he will have no business soon.
They miss my trash about every other trip. Some time multiple times in a row. When they do take it they throw my trash cans back so the lids keep breaking off. I have watch them do it. I have called the office and made them aware of it this …
They don’t deserve 1 star. They deserve ZERO! I now have 4 cans FULL of trash. I’ve been calling the office twice a week for a month. They have missed the trash today for 8 full trash pick up cycles!!! I’m paid current! I’ve been in …
Customer service is good when they answer, but overall It’s hard to stay happy here. Changed my review twice and looks like I’ll have to keep it at 2 stars. Took over two months for me to get my trash bin, finally had to drive to Missouri …
They make promises that they keep breaking.On and off of schedule for the past year then they dont pick up for over three weeks. Total disgrace. Sabe yourself the headache and your money stay as far away as you can from this company. HOA’s, do not put your communities health at risk!! I cannot stress this enough!
So, it’s been two weeks since these guys picked up trash in our neighborhood and the excuse they gave our HOA was “there’s more trash to pick up on the Holidays”. It’s not unusual for them to skip a day but this is ridiculous.
Trash haven’t been picked up for weeks….and when they do come they leave a mess in the street…. If something falls out the truck or trash it’s going to stay right there on the ground. I also have to retrieve my trash can from in front of the neighbors house.
What can I say? Only been waiting for A YEAR for a recycle bin! Called about 2 months ago to put in another request and the lady said it that we’ve been added to the delivery list and should get it in 3-4 weeks… almost 2 months later and …
This company is a joke. It has been weeks without trash pickup. When you finally get thru Customer Service they say the service will be restored soon and nothing.
It has been almost 3 weeks since we have seen Texas Pride Disposal #outonthejob. They have #failed to provide service at least once every week since we opted to give them the privilege of having another customer. The failure rate to …
If I can put a 0 star I would!
The worst company you can choose! They never pick up on time! They send out “apology” emails and they still don’t come when they say. This company needs to shut down honestly THE WORST OF THE WORST!
Sonja has helped me so much. I literally just got off of the phone with her and she cleared up a mess that ive been trying to clear for months. Cudos to Sonja! Hope there are more employees like her! Her extension is “114”!
Our recycling never gets picked up on the day it’s supposed to. Can’t get a hold of them on the phone. If you email they wait weeks to respond and they respond with “has everything been handled?” Very unreliable company.
We have not been serviced in over a week. We continue to be told, day after day, that we will be serviced on that day. Our street is bursting at the seems with garbage bags on top and on the sides of the bins. The amount of disrespect is astonishing. No response and no help from the company.
Frequently just decide to not pick up garbage on scheduled garbage days. Consistently (at least once a month) does not pick up the garbage and does not make up for it. No call or email. The operators lie on the phone if you call just to get you to hang up. I’m shocked this “business” hasn’t been sued into oblivion.
The service I receive is not consistent with their schedule. I would not recommend this company for any trash removal. Also, they never give an explanation as to why they are missing trash pickup times.
Would give zero stars if i could. Used to be ok at picking up our trash but has been horrible in the past couple years. Frequently misses pick up days, won’t come pick up the next day and when called, they promise to come out but they …
Very unprofessional, they don’t pick up on time. I honestly believe this company does not care about its customers or its employees. GFL Environmental and Waste Management are much better options.
We have not had our trash pick up for 2 weeks now and when you call they said the trash truck was broke down. If one trash truck is broke down then you send for back up. All we get is customer service lying to us. The entire neighborhood …
There is nothing Prideful about this business. The service is awful and never receive phone call returns when requested. I really hope our city finds someone else to service our area because I’m not the only one unhappy with this “service”
I am very disappointed in Texas Pride. It was going well at the beginning., until in later 2022, they have been missing the dates, and even times of not showing up to pick up at all. At this point, the collection for my neighborhood has …
This is the company our neighborhood now uses, they didn’t pick up trash on trash day. No one knows why, they might pick up next trash day, they might not. I guess the positive side is the strays and wild animals get to dig in all our garbage to eat. Not really positive, but I guess sorta.
The trash service has been getting worse (later by a day or sometimes two), but giving 4 stars because customer support can actually answer questions. Crystal was able to give a straight answer regarding the illusive garbage can tags.
Our community of 27 houses has been serviced by this company. Unfortunately, lately they have not performed the past 3 pickup dates leaving out community with no service. They promise they will pickup the trash but the day passed and the …
Keep missing my trash and everytime i call they said they are sending someone and its almost a month now and nobody came.
Trash is going into neighbor house and these guys keep telling me to leave it on …
CreThere is NO WAY this business has a 3.p ratio g. Over 90 percent of reviews give only 1 Star & THAT IS BECAUSE you are not give the option to give 0 stars which would be most accurate.w do not show up on service dates, o one at …
Started a new service and my trash has been sitting for the past 4 weeks. Every trash service day, I see them skip my house and I have chat or call customer service for them to pick up. Texas pride is straight TRASH. If I could get another service in my location I would. What a joke of a company.
These jokers are absolutely useless. They decided to not service our subdivision for 20% of the 3rd quarter 2022 with multiple failures to service prior to that. No trash pickup since 12/21/22. It is now 1/5/2023. Shameful, I hope their …
They pick up the trash only about every other time. They never pick up trash cans when you end service. They never give a refund or even an email when they miss a pickup. We tried them because they offered recycling and were cheaper. Totally not worth it. Don’t waste your time or money with these guys.
Horrible! If you can avoid using this group please do. They are one of the worst groups I have had to deal with! They are always hard to get a hold of and when I actually do, they always make a new request/ticket. …
The absolute worst trash company we have used. Unfortunately our HOA appointed them so we don’t have a choice. But so many people complain about them. They miss pickup days all the time they give you incorrect information when you call …
Crystal was extremely helpful and very proffesional in assisting with our new account and service. It was a very easy process to through, she was very responsive and knowledgable. Thank you so much Crystal!
Believe all the negative reviews. We live in a neighborhood of 800 homes and trash and disposal have NOT BEEN PICKED UP FOR 3 WEEKS. We called and called and called. Either received no response or they said they will pick up the next day. …
Worst trash service! I call to complain and all they do is put in a work order to come pick my trash that’ll take 48 hrs and they’ll still miss it. My bins have the stickers on them. I am over this service. My garbage has not been collected, and I know they do pass. It’s been almost 2 weeks.
Unfortunately my HOA uses this company to pick up our trash. I live in a residential area and for the last few weeks they have been picking up the trash at 156am. The HOA has supposedly told them not to pick it up until after 7am. They repeatedly disregard them and come when they please.
We had to call customer service. Melanie C made our day! She was professional and kind! She handled our problem courteously and efficiently. They are lucky to have her!
Texas Pride consistently do not pick up trash in our neighborhood in time. Wed and Sat. Every month there is at least one day where trash isn’t pick up on the day they are supposed to. Jan 2023 a whole week has passed and two trash pick up days were missed. Unreliable to say the least.
I started service in September 2020, they came door to door after town and country was sold. They were very friendly and promised to be on time and pick up 2x a week. I’m lucky if they pick once a week, I’ve even gone a full month without …
After 2 weeks of waiting for someone to contact me back after o ent my paperwork twice and not getting an answer through the phone system or help through chat, I finally reached Crystal. She remained on the chat until my account was setup. …
This company has failed to provide quality service. Have not picked up trash for 2weeks- no answer on the phones. I hope they give some type of reimbursement for this inconvenience, since they have failed to actually provide the service. …
We have been using this service for at least two years (of HELL)!!! Questioning whether or not our trash would get picked up, some weeks not getting picked up at all. Not from lack of payment(they were made on time every month.) This …
Damaged and cracked our trash can not ONCE but TWICE. Rendered it usable 2nd time. Also took 2 of our big plastic bins we use weekly as yard debris containers. Called and spoke to Rosalyn and received the wort customer service attitude. …
We pay for 2 pickups a week. Often we only have one pickup per week. Some weeks are skipped altogether. As of January 2, 2023 our last pickup was before Christmas Day 2022. Their service deteriorated rapidly after the Biden induced inflation. It went from fair to poor. It is best described as hit or miss.
I called in regards of an invoice showing a late fee. Person i spoke to “Chenelle” immediately after she answered I could tell her attitude. Now. Why do you have customer service personnel like that?! She did help me with my issue (thats …
I’ve been waiting for a trash can replacement for over a year. Their own employees broke the wheels off my trash can and then had the nerve to complain about how heavy it was to drag it. Well maybe you shouldn’t have broken the wheels off. …
Field team are always friendly but this past year 2022 and seems like 2023 will be the same, they have been late or canceling trash pickup 2 of 8 that we have every month. Hope the can get back in schedule or we will need to change trash supplier
Non responsive to complaints from hundreds of residents. HOA always sends an email apologizing that states they’ll be out the next day..not even days later do they arrive. This has been going on for quite some time now, it would be nice if …
This company is simply not reliable. They are scheduled to service our enclave of homes every Tuesday and Friday. It has been eight months since they’ve stuck to that schedule. They have very poor communication and when you are able to …
Not a reliable pickup service for the Katy area Cypress Meadows section 4. Customer Service is non responsive and unable to use “chat” services to leave a message. Communication with this company is non existent. It is week 2 of non …
They were great originally, when the City of Katy awarded them the bid. That was a while ago. Current new normal is to expect missed trash pickup about once every 2-3 months, not-quite-friendly replies from their customer service that a request to send a truck will take up to “48 hrs,” and then zero pickup.
They charge $5.00 for a paper bill, when I registered and did not request a paper bill. Also horrible service, they missed recycle pick up twice already, in a short time that our HOA set up service with them. If I could give them a “ZERO” I would.
This company does not pick up on time, they have just not come on some weeks. Their customer service is terrible and offers no solution if your lucky enough to get ahold of them. They often pick up recycling and trash in the same truck. …
This company is awful! I normally try to post positive reviews but this is unacceptable. Trash days are Mondays and Thursdays but they come the day after and now, a week after Christmas and they haven’t been seen at all. Our neighborhood …
This company took over our subdivision contract from Waste Mgmt. I have never been more disappointed. They only provide small recycling bins so we are forced to throw our recycling in the trash or purchase our own container. Their bins …
We have had a good experience with Texas Pride Disposal. When I have had an issue, it was resolved quickly and professionally. Tiana from customer service helped me resolve my issue easily.
I wish I could give this a “-0 STAR” because the service is HORRIBLE!!! I live in the Kingdom Heights in Rosenberg, TX. the men have broken my “trash can lid” I have requested 5x’s on TX Pride Disposal website Service Request. I’ve also …
Wanted to review their online chat function, nice to be able to just have a chat with a real person to ask questions to. no hold for 15 mins no automated merry go round. Tiana was nice and answered all my questions. I don’t have any bad …
I have noticed a SHARP decline in service from Texas Pride over the past few months. They are supposed to come Monday/Thursday. During December they came three times total and then not for 11 days then when they came today LEFT an entire …
Worst company ever. We are in Devonshire community spring TX The only reason we use them is because of our HOA. We pay for a service that is not being done. We should be refunded they come and pick up when they want to and only pick up …
Texas Pride has drastically fallen into the poor quality company that it is today. You would think its simple to provide a routine trash pickup service but Texas Pride has shown that it is quite hard. …
Should be called TEXAS SHAME. Poor unprofessional service. we pay for two services per week. Quite often only get one. Ask for credit on bill and told we would get, but never have. Now sitting on two missed. Neighborhood is piling up with …
The HOA community I live in uses TPD. There service is horrible the over the phone customer service lies to get you off the phone. They state that they will fix there mistakes and come within 24 to 48 hours and never show up. There sit …
For almost 2 years, Texas Pride has been consistently late or has provided no service at all. Our service days for trash pick up are Tuesday and Friday. We’ve only had 1 pick up in the last 2 weeks. Rarely, do they ever show up on …
Our trash schedule is Mondays and Thursday’s. We at the beginning of the year and Texas Pride has already missed multiple collections. This has been ongoing for months since 2022. If I think of how many times they have not collected our …
They stopped picking up our trash about 2 weeks ago. They will not answer their phones or respond to email. When I finally got someone on a chat support, they said they could give me no eta when they would be picking up our trash. We pay …
This is the most horrible trash company around. Some moron in my HOA decided to save two or three bucks a month and hire these idiots. When or IF they ever show up, they constantly leave my trash cans in my single lane driveway. No matter …
My trash has been outside for over a week… They keep saying tomorrow they will pick it up 7 days later still waiting for my trash to be picked up. The whole neighborhood looks trashy.
Returning customer, signed up today with Tiana and she was very helpful in getting my service started on the same day.
They may not always be on time but they pick everything up unlike Pinnacle Waste who is very particular and does only one day service.
Their driver backed up into my lawn and left the biggest rut. Called them and sent them pictures to their supervisor Roselyn. She even verified the trucks camera! Then she decided to go on vacation and then I called 3 weeks later to see any …
We utilize Texas Pride commercial services for a couple years and this is the worst of the all the companies in Houston area. Texas Pride is inconsistent with service. All we ask for is communication, if schedule service is going to be …
I contacted TPD on behalf of my boss, using the chat line on their website. Crystal, who assisted me, was wonderful; the best chatter I have ever communicated with re a request. She was concise, responsive, and I knew exactly how my issue was going to be resolved going forward. Kudos.
Unbelievable they have three stars. Have not picked up trash in 2 weeks in the Cypresdale neighborhood. I have heard all the excuses from not enough Personnel to freeze the holidays but still trash is piling up. Will also be reporting to the Better Business Bureau. One thing they do good is billing never billing us for service.
Our neighborhood has not had service over two weeks and counting. After finally getting through the queue and having a customer service rep answer the phone, they put me on hold and hung up. I called back again and another representative …
My service doesn’t actually start until tomorrow so not sure how the actual garbage pick up will be but if it’s any indication based on the customer service I received today then I think it’s going to be wonderful. The customer service …
I am so frustrated. I have noticed a major decline in service from this company. First, it was missing my scheduled date only to pick up the trash later in the week. This has been going on for months. …
I have to give a shout out to both the trash & recycling crews that service my area. I’ve never had an issue with service. I actually watched them service my street yesterday. After emptying the recycle, I saw the helper actually reach …
They keep taking my trash cans with them, I have lost 3 perfectly good garbage cans and now they have taken my recycling bin.
They even took one of my containers with wheels used for picking up leaves and …
On several occasions they have failed to collect the recycle trash. We paid extra money to purchase one of their grey top recycle trash cans. Yet, the recycle trash workers still pass it by as if it is a regular garbage can. Every time you …
I closed our account when we sold our house. We had been on autopay for at least two years. Somehow when the new homeowner called to establish services they reopened OUR OLD ACCOUNT that had been previously closed. They charged our credit …
I have been calling/ online chatting every day for almost 2 weeks. My trash is paid and up to date. They Have not picked up our trash in 2 weeks, we’ve waved them down, they fly past us, I call and get told “I put in a work order”. Crystal, …
Have been using them for about a year now. Trash days are sometimes inconsistent. I found that the easiest way to interact with someone was through the chat feature on their website. I had a mix up on my account (my fault) and Tiana was super helpful and got me taken care of pretty promptly.
The trash on the property has not been picked up for a week. They are supposed to pick 3 times a week. The smell is horrible. This is not the first time they have missed days.
We are a new residential customer..San Miguel.. since mid August 2022. Omg this is the most professional trash hauler we have ever had. Our former trash hauler Republic was a nightmare for the past 3+ yrs. Texas Pride does what they say …
Missed pick ups over and over again. There have been times where there’s three weeks without a pick up. They do not respond to emails and you cannot reach this company over the telephone. It has been this way for years. They used to be a …
Ironic that Texas Pride Disposal is in the trash business because that is exactly what they are.
Not a reliable company at all. They are so inconsistent with the pickup days …
This company is AWFUL. As with others, I wish I could give -5 stars. They never pick up on time and a couple of times we’ve gone almost 2 weeks with no shows (our HOA pays for 2X per week pickup). You don’t know when they will show, so …
I don’t know how they have anything more than a single star?! It’s rare if they show up on their scheduled days normally but lately they just haven’t shown up at all! Our entire street has had trash sitting out for over a week now and they …
I have never left a bad review on anything but If I could give NEGATIVE 5 Million stars I would. We had Texas Pride Service at our restaurant for 3 years. We never missed one payment, even through Covid, yet they provided us completely …
Crystal was so very helpful in getting our account set up! She was patient, understanding, and very professional! I love being able to do this online, as I work, and do not have time to speak to someone on the phone! I highly recommend their service, especially if it’s anything at all like their customer service agent – Crystal!!!!!
I apply about 3 weeks ago for a service and haven’t heard from the company yet. Today, I’m happy because Crystal from customer support help me a lot to set up the account for the service and asked for the documents need it for the set up. …
My HOA in Timber Crossings has hired this company for collection of trash pick up. Our HOA charges a high fee due to trash service is included in the HOA fees. But the driver is lazy to pick up the trash from the 3 homes that are in Willow …
Absolutely terrible company! They haven’t picked up our company dumpster over 3 weeks now! They always have excuses after excuses and missed promises. Calling them everyday and same excuses and still no pick up after 3 weeks now! Very disappointed and frustrated!
Have not had our trash picked up in 4 weeks now in Fulshear. We have a $0.00 balance and pay on time. I called them and you cannot get any customer service on the phone. It says email or chat. Emailed and no response back. Sent a chat and …
Horrible texas pride deposal I have been tired of calling and calling cuz since I know this company this is not my first time it’s more than 20 times they didn’t pick up my trash from out side of my house when u calling them they just say …
They offer the worst service in all of Houston, the days they say do not go by, on many occasions there are weeks that do not go by, you talk to them and they respond in a bad way, they lie to you all the time. It is a pity that they treat …
Great customer service!!! Jarnelle is wonderful!!! She helped set up our new account, went over necessary information (more than once!) and was very kind. She was professional, efficient and patient. It was such a positive customer service experience! I hope Texas Pride surrounds itself with more people like her!
The company This company does not blame the collection days, it has been 1 week since they collected the garbage in my neighborhood! They are always late and this is just a street. You can imagine the pollution, the smell and the flies! ! definitely bad service
It has been the WORST trash disposal service ever! I was wondering why the trash was not being picked up. I was trying to get in contact with them for 2 weeks till today they said my account had been cancelled that they no longer service my …
This company doesn’t deserve 1 star and I would not recommend them at all. I started service with them in Nov 2020. They were great at first with no issues but my neighborhood has experienced issues with them for about a year now. At first …
Horrible Horrible Horrible. This company habitually does not pick up trash on time. Trash days are Tuesdays and Fridays. My trash is still sitting outside. This has been happening since I moved into my house 1 year ago. Enough is Enough. Everyone’s trash is still waiting for pick up a day later. Sometimes days later.
Texas Pride “used to” be a reliable trash removal company. We’d have given them 5 stars a year ago as they’ve served our neighborhood for years. BUT … big but … the last 6 months or so has been a disaster with them. No pickups on the …
I needed two couches disposed of and I called the morning of my service date to inquire about the procedure. Isaac in customer service was very professional and he explained what to do. He sent me an email for me to reply to with pictures …
Worst trash service ever. We signed up with them mid November and two months later they have missed EVERY SINGLE PICK UP. After contacting them repeatedly, they have yet to pick up my trash one time…while picking up trash for everyone …
They won’t pick up the phone, and haven’t had service in over a week
HOA’s DO NOT USE this company for your disposal services. They often do not pick up on the scheduled day or do not pick-up at all. Re-cycling service is also a guess as to when it may or may not get picked up. Their customer service or …
Horrible horrible company. HOA finally changed a year ago and not a single issue with the new service provider.
Since Sept 18, our neighborhood trash has been picked up one time, Sun Sept 26. I had called earlier in the day, Saturday, Sept 25, and was told they were running late and would be out. I emailed and voice messaged at 6:54 p.m. Tuesday, …
If i.could give a 0 ill do , worse pick up redisidncial service , they never come on time , we pay the Bill for twice a week service and they Just come 1 time a week
Residents in my area are cancelling Texas Pride in droves because they’ve proven unreliable. I cancelled too. So, what does Texas Pride do for an encore? Follow this sequence of events, and see why businesses fail: …
Letrinicia on the chat line was most helpful in getting a late fee removed for me. I am not that computer literate and she was very patient in getting me to send her a copy of my bank statement so that she could make this adjustment. You need more people like this on your team who can work with senior citizens in an effective way.
Cancelled service because they seldom picked up trash, left can in road many times. Have been waiting 2 months for refund, told so many stories about it being mailed and returned etc, so unprofessional. Horrible customer service.
Bridget provided excellent customer service as I setup up new service for our home. She explained the delay in trash receptacles taking up 7-21 days as well as the quarterly payment. I felt comfortable in establishing my new service! Great job!
Absolutely terrible!! They do not perform backdoor service as we pay for. They tear up my property and dumpsters they do not pick up all of your trash for whatever reason. They leave dumpsters blocking driveway so when you get home you have …
Do yourself a favor and don’t use this company. They have missed numerous pickups, dont always come on the days stated for pickups, and it take forever to get someone on the phone. Very unreliable service.
DO NOT WASTE YOUR TIME WITH THIS COMPANY!
They might pick up trash and they might not. Then you have zero way to contact then. They had to turn Facebook comments off due to the overwhelming unsatisfied customer complaints.
They have no respect for people’s property. They just throw your trash can with no consideration and have broken mine twice.
Since March we have been trying to get trash bins for our house with no success. Half the time we call we wait 20 minutes on the line just for them to send us to voicemail. More times than not the trash people don’t even take our trash …
Misses anywhere between 3 and 5 collections a month. However they’re bills are always on time. Impossible to speak to anyone when calling. If you have a choice, hire someone else to collect garbage.
Texas Pride is having a really hard time with all their new business, and has missed picking up our recycling multiple times. However, I do have to commend the care and customer service of Yvette. She spent time with me and tried to help me with my issues, and was beyond pleasant. She should get 5 stars!
I’ve had nothing but issues with them since I started my services in Dec. First I never got my trash can delivered till March and that was only cause I called to follow up to find out the person never started my account. Then I pay for 2 …
Drivers does not even pay attention and skip your recycling bin…
This company is terrible. They get paid to pick up your trash, then don’t bother to show up. I have once weekly trash pickup, they have missed the last 2 weeks. Terrible, terrible, terrible company. If they actually do show up, the guys …
They often missed pickup days. Sometimes came the next day. Frequent emails apologising for missed pickups, but no improvement of service. Now they are starting a new sticker requirement— blaming the poor service on delinquent accounts. We have run out of patience.
This is literally the worse trash service I have ever used. I have been trying to get service for 6 weeks now. They have never once picked up my trash. They literally pick up the neighbors trash in either side of me every week and skip my …
So I changed my review after 2 years of service I’m giving it 2 stars, they can’t get it together. I’m on auto pay and yet i get bills with late fees all the time I have to call every month to remind them about my auto pay. It defeats the purpose of enrolling in auto pay. Always s hazle dealing with this issue.
Used for general garbage pick up, cancelled service and received bill several months after cancellation, called and told was error would be taken care of, few months later received another bill called again told would be taken care of. Now …
DO NOT USE THIS COMPANY! We signed up with them 2 months ago and they picked our trash up ONE TIME in two months. We continue to call and leave messages with no return call! …
Texas Pride Disposal collects my subdivision’s trash. Although they’ve failed to pick up my trash once or twice, their customer service and chat option on their site is very responsive. Crystal was prompt and polite and helped me quickly …
truly saddened and unsatisfied with the service I have received. Saddened because I had called a previous time to resolve a billing issue and was told to just wait, once I did I called again to resolve billing. I spoke with your employee …
I was really shocked at how great customer service was,Ms.Karla was a Georgia peach!!! immediate response and taking great concern at putting my mind at ease…keep up the excellent work guys and thank you so much Ms.Karla you ensured a renewal of my contract with you guys….
They are scheduled to pick up our trash 2 times a week. They never show up for the whole week, or are habitually late 2 -3 days. The worst service I have ever seen. I have written to the PUC to complain, since the Mud district just does the billing…meaning they take our money but don’t handle complaints.
Worst company ever, I don’t know why my community chose this company but don’t don’t DO IT. My account was cancel without a notice, I paid my bill and still wouldn’t pick up my trash. On top of that they don’t ever answer, you are put on …
I absolutely hate this company. I have had too many issues where they do not pick up trash or recycling. They NEVER are available over the phone; it goes to voicemail every time; and take forever to respond to emails; if they even do at …
They are terrible. Trash pick up is unreliable. Don’t respond to calls or emails.
If I had the option to choose another company, I would. We have been waiting on trash containers since March. I asked about it again and they stated would be another 8-12 weeks. Miss trash days. Really wish I had the option to pick a better company. Maybe then they would start caring about customer service.
Horrible!!! Choose anyone but them!!! Aside from MANY missed pickups for both trash and recycling (recycling was worse), they screwed up my auto-billing. I didn’t even know it was possible for that to happen. I have NEVER had issues like …
Sometimes they pick up your trash and sometimes they don’t. I have never had an issue with trash pickup before with other companies. We had to pick this company when we moved into our new house because no other company service our area; …
Took over 2 months to get a container from them and have missed multiple pickups. They have not picked up trash in my neighborhood for 2 weeks straight and the only thing customer service can tell me is “they are in the area and it should …
They started off being pretty good company but now they have to be one of the worst ones. They constantly leave some of our trash behind and don’t pick it up. It was plastic parts and they said it was hazardous chemicals? How does that make …
Our HOA chose this company for garbage disposal and recycling for our subdivision. After spotty service (not picking up recycling & trash sometimes once a week) the HOA cancelled their contract and chose another company. I’m still getting …
My HOA chose this company which is the worst company I have ever had to work with. They are charging people double or triple to correct their accounting issues. They are NEVER on schedule our subdivision goes days without trash pick-up.
Can’t pick up trash on their scheduled service days, terrible customer service when you call and ask for help or answers, and they never get back to you… DO NOT USE THIS COMPANY.
I requested a recycling container in July. In august I received an email stating that they are behind and it would take 6-8 weeks to have it delivered but I could go to their office and pick it up. Waiting a few weeks seemed like the better …
Worst service ever. I ordered a trash can back in 03/2021. They told me it would be shipped in April. I waited until the beginning of May to call to check on its shipping status. Every week I called, they told me it would be shipped as soon …
Many missed trash pickups. Last time the owner said he was working hard to correct it but today again, no pickup.
They also added a fuel charge to our bill but I dont understand why when they …
The billing is downright corrupt. We didn’t receive a bill for a year after we moved in – bought from a landlord. Their name was still in the account. When I set up online bill pay after finally getting a bill it said I owed from two years …
My roommate and myself have paid for trash pick up. They continue to not take our trash at all. It also took us over a month to even get in contact to be able to pay it since we rent the house were in and had never been told it was on us to deal with originally. I would recommend not using this company if you have a choice to do so.
My trash has not been picked up for two weeks. My pick up day is Monday and Thursday so I called to find out the issue.
The problem was the payment was in collections and I had no idea. …
Customer service – in particular Karla – had been very helpful with dealing with pick up arrangements. It is so nice to be able to chat or email customer service and get a response back from a real person within hours and furthermore get …
Complete incompetence in running their business. Just search and you’ll see neighborhood after neighborhood with major issues, lawsuits and other problems.
Racheal was very helpful in the chat session. I had ordered a second can that wasn’t delivered. She got it handled but then we decided maybe just one can IS enough. So I cancelled and she took care of me. Very pleasant and kind. I appreciated her responsiveness and care.
Inconsistent trash and recycling pickup for my entire community. They will often pickup trash and not make a second trip to get recycling. Recycling pickup sometimes goes into the next day, or not at all. This week, they missed our first …
They came to dump my trash this morning and hit my son’s basketball court breaking the backing of it and then thought it was funny I got it all on my camera so unprofessional the basketball court has been the same spot for the last 6 months and they have not hit it ones
I don’t know who Karla is, she just happened to answer my email and wanted a good comment. She never helped me before. Well, Texas Pride Disposal finally picked up my recycling trash after emailing and calling them since December 8th. Yes, …
So disappointed. I began service with this vendor one year ago and it was absolutely flawless….until 3 weeks ago. Missed pickups are now the norm and I have to literally call in every day to lodge a complaint until they send a driver out …
Still waiting on Trash and recycling to be picked up. Your site is not working on chat or even to leave a message. Calling no answer or answering machine.
We live on an unincorporated street so when the prior company dropped our street, our neighbor contacted Texas Pride. There were a few hiccups at the beginning, like not picking up our trash, but they came out the following day for our …
I finally am cancelling my service with texas pride this week after many missed delivery days. Our neighborhood has had trash sitting out for a week now. Called their customer service and was told they would pick it up “when they had time.” Do not use this company!
We moved to Katy, Texas back in November of 2020. We set up services with Texas Pride Disposal shortly after moving in. We were told they would provide trash & recycling bins and would deliver them asap. Fast forward to now, we still …
When I was erroneously charged a late fee for a mistake that was made. I sent message to CS for help. Karla assisted me, was very polite, apologetic, and immediately rectified the problem. I was surprised by the quick and courteous …
I received a statement from Texas Pride advising me that my account was overdue. Knowing this was a mistake since I had already paid this statement, I contacted Texas Pride using the chat feature on their website. I chatted with a …
such a horrible company never on time with trash pickup lately they’ve been slacking its just horrible , it use to be so punctual and now just comes when it cans
The worst trash company I have ever used. They charge you extra for recycling but then dump it right in with the regular trash. They miss service days completely, never show up on their designated day and leave your trash can in street when they do show up. Lastly they NEVER answer the phone so you can’t even cancel in a timely manner.
It’s been 3 weeks since they’ve picked up trash in Magnolia Texas. 3 weeks they’ve claimed “A truck will be there tomorrow, we promise”. I’m betting I was lied to again.
Extremely POOR communication. 🦗🦗🦗
Rude employees. Inconsistent service. Worst experience with trash disposal. Does anyone actually work in the office that can answer the phone or return an email? …
I was not sure about the due date of my next bill. I searched on line for a long while without finding a clue/answer. Thanks to Tina who spotted my session and helped me checking my due day.
Had questions on throwing out a sofa and was told that I just had to leave it at the curb. Well trash got picked up on my street and the sofa is still there.
Never on time. Too many excuses as to why trash was not picked up. Trash has not been picked up in 2 weeks. Customer service hangs up on you. Trash pickup is twice a week, Tuesday and Friday. I wonder if Texas Pride will credit the customers account for not keeping up with the agreement.
Texas pride is a JOKE… I pay for two days a week for pickup and I can’t even get them to pickup once a week. I’m on 10 days of no trash removal today. I’ve been calling and they won’t answer and your on hold for hour so I hang up.
Please use another service.
I need you guys to pick up my trash and I would like a work order sent to pickup by Monday, it’s been missed over a week already. I called Wednesday but you guys said wait for Saturday, I called Saturday but you guys told me to wait til end …
They are HORRIBLE. Scheduled.for 2x/wk pickup but we are.lucky if they come once per week. Neighborhood is lined up with their trashcan. Smell is spreading. They do not call or email back. HORRIBLE!!
This used to be a small company that had outstanding service! Now trying to get your trash picked up is ridiculous! It sits out ALL week ( even though your ONE day is Monday) until you can try and get a hold of someone! I call weekly all …
My entire subdivision is plagued with at least 2 full trash containers, and then some, at the front lawn. It was been 3 weeks in a row now.
If there was a negative star rating available, that would apply to this company. Absolutely horrible service. Missed pickups are Texas Pride’s mantra and business model. They have a proven track record of not caring about their customers. This is a horribly substandard business.
In short: unreliable service, they cannot be reached over phone, they do not return calls once you leave voicemail. …
This company is the most unprofessional. They don’t care about people’s property. They haven’t picked up our trash, it’s going on 3 weeks now. The can’t say that they’ve been doing everything correctly because I have evidence. I have cameras around my house that is recording them being neglectful of people’s property.
They are the worst! Do not sign. They don’t pick up trash or recycling they raise prices with no changes in service. They do not return phone calls. You are lucky if they answer an email but all they do is apologize and say we are working …
I wish I had another alternative… very terrible service. I had moved in to my home for more than 5 months & I still have to drop Trash bags outside. Not in any way impressed with their service ( thumbs down)
Today is trash pick up & recycling pick up in our neighborhood. Our recycling was not picked up last week. I happened to be outside this morning when the trash pick up came through. …
First time writing a review and unfortunately its not a good one. I hope that no neighborhoods nor associations ever hire this company. They do not pick up trash consistently, and it’s even worse for recycling. And when you try to contact …
This company is very unreliable. They will “forget” and simply miss garage pick up days. The garbage has not been picked up ALL week. No response-no explanation just rotting garbage. Need a waste disposal company? My advice is to look elsewhere.
Horrible! I’ve only lived here for 6 months now and they’ve ruined 3 trash cans now! They won’t replace them unless you keep the receipts, but not everyone keeps the receipts. I dont understand why they can’t respect other people’s belongings! I’d add a picture but it seems I cant
Dear Mr./Ms. Owner,
Is there a solution for “lost mailing” of individual bill Stickers?
Please consider one or more of the following: …
Texas Pride Disposal has been reliable at my new place except for one week when there was no pickup. (Pickup is scheduled for twice a week.) However, I contacted Karla N. that Saturday and the trash was picked up the following Sunday morning early, which I appreciated.
Texas pride deposal the worst and lier company with all employees I was waiting for 2 months to get a trash cans after keep calling and calling finally they send me a very very old one has no tires and has big holes in all around and the …
Ive been using Texas Pride Disposal since March of this year. I’ve had to beg them to come empty my dumpster for the last 3 months. I’ve managed to get them to dump the trash only 1 time in the last 3 months. I’ve emailed, called, held from …
Constantly missing days, or not picking up until very late in the evening. My community recently switched over, and everything was fine for the first few pickups. No idea if they cannot handle the volume they say they can, their workers are …
This company is the worst! They give you and schedule and they never follow through. You call them and never answer. If you are thinking on double Busines with them… RUN!!! Is clear not good management!
THE WORST OF THE WORST!
I cant put a lower review because its not posible. I moved into my New home 8 months ago and have made many complaints about not getting a trash can and they have done nothing, not even pick up the phone when i call. Worst trash company in Texas.
Absolutely awful experience. Would not pick up trash sometimes for 10 day stretches. Would call and email to be told I would receive a $2 credit, averaged about 30% of the scheduled pickups and paid full price. Entire neighborhood has …
Our neighborhood contracted Texas Pride through the MUD. We enjoyed using their services. There was some growing pains as they were a fairly new and growing company. The owner would meet with us and follow up as requested if there were …
I am done! I have tried to give this company the benefit of the doubt but I’ve had it. They have been my trash company for the last year and they are rarely on time with pick up. They don’t take all of the trash and they do not answer the phone or emails. I would not recommend this company to ANYONE EVER!
I am extremely unhappy with this company. We signed up with Texas Pride a little over a year ago. We paid in full for 2021 and we have now paid in full for 2022. When we first signed up with them it was because we were told that they would …
This company runs on empty promises and bad excuses. They are more likely to be ” no shows’ than not. It is a rare occurense that they make they’re twice weekly scheduled pick up. They rarely will communicate by phone. It usually only by …
Not picking up trash as scheduled.
I have to call or text a day later asking if there going to pick up trash for our whole neighborhood. This has been an on going issue.
Take PRIDE out of the company name since y’all have none. Our large community pays for two days of pickup service per week and rarely gets one day: what a joke, a “Trash” company for sure. I am surprised there has not been a class-action lawsuit yet.
We paid them for 3 months . It is the end of June and the only picked up 2 times and they told me that they will credit my account and they have not. Tried to call but they have blocked my number. If anyone know who you can call and file a …
Going on nearly 3 weeks of virtually no service in the King Crossing neighborhood in Katy. And the freeze was almost 2 weeks ago, so stop using that as an excuse.
They never pick up trash! Our neighborhood looks like a dump with trash out everywhere and yet again…no show by this trash company. Literally trash company.
This company has awful customer service. For the past two Saturday’s the recycle cans have not been picked up on our entire street . Agassi Ace Ct Spring Texas to be specific. You call the direct number and get diverted pre-recording or do …
I called to get service established, and was told I could not do it via phone at the time. Hopped online and chatted with Rachael. She responded quickly and efficiently. Had my new account within a matter of minutes. Thanks Rachael!!! Great job!!!
Recently I received an invoice from from Texas Pride Disposal stating a past due and a current amount. I recently moved from that address , and not being in the service area anymore, I called and spoke with Karla about my issue and she ask …
Moved here 2 months ago. No trash pick up for 1 month. They told me “we didn’t know you existed”. Finally someone called me back to find my cross streets. No trash pickup today and 1 day 2 weeks ago. I am sure we will be charged for all …
This company wants to charge more but doesn’t pick up when suppose to. I understand holiday but not picking up at all but expect you to pay for full service.
They forget to get my trash multiple times, one day they’ll pickup and the other they wont. Worst service ever
UPDATE: THEY STILL ARE UNRELIABLE 5 YEARS LATER AND JUST LOST THE CONTRACT WITH OUR MUD FOR BEING HORRIBLE AT CUSTOMER SERVICE AND SO UNRELIABLE.
Unreliable service combined with bad customer service is a recipe for a horrible …
Pray that your neighborhood doesn’t contract these guys for waste removal. My street looks like a war zone because they didn’t pick up on Tuesday like they’re contracted to.
DO NOT SIGN UP. They might be less expensive, but it’s not worth the few dollars a month you will save. I signed up at the end of December and have been signed up for an entire month. Our trash was not picked up even one time. I called …
From the very beginning we had some issues getting our trashed picked up. I was promised a trash can from them for being a new customer but never received it. I used my own trash can. Things got better for a while. But in the last month …
They clearly broke the lid off of my garbage can and they will not accept responsibility. I have proof and they act like it is not enough. Just be a good human and own up to your mistakes. Who raised you? …
I spoke with Tiana, regarding a replacement for my current trash bin (which is broken). And she was very kind and had great communication.
If there was a rating lower than one star they would get it! This is the 3rd consecutive trash day missed. Let’s not talk about service around holidays. One thing they do well is take your money.
Service is always spotty. Our recycling has been on the curb for a week so far but should’ve been picked up last Tuesday.
Ever since our neighborhood switched from Waste Management, service with this Company has been terrible! They miss too many days. Right now they are blaming the labor shortage. It wasn’t any better 3 to 4 years ago. Now it’s even worse! …
We live in Cypressdale subdivision our trash is never picked up on time on the day that we are scheduled. They will not answer the phones. We have had no pickup this week.
They never show up on the days specified. My trash bins usually sit at the end of my driveway for days waiting for collection
May or may not pickup recycling. Called yesterday, 9/2, since they didn’t pick up on 9/1. Lady I spoke to said they would be out witin 24 hours. They didn’t make it out of course.
They showed up lass than half of the times our contract stated and I never got any refunds. They would email the day of to say they would not be picking up. I ended up emailing the company president and regional manager weekly to ask why we …
This company is embarrassing calling themselves Texas pride they do not pick up trash leaving the community looking very horrible even after several complaints the sad thing is I moved from tomball back to Houston and you can clearly see …
If 0 was a possibility that is what they would be getting. Awful company. 3 Months and no pick ups, I have called and no one answers or calls back. I have chat and Rachel and Crystal don’t care about anything. I hope new management comes and helps this company.
Worst trash company ever! Only picks up once week if your lucky trash on our street 7 days a week.
Used the chat feature today, chatted with Crystal. She was very helpful and answered all my questions.
This company is TERRIBLE. We unfortunately have no choice in who takes our trash and to be honest, I’d rather have the city come take it. Our recycling hasn’t been picked up for 2 weeks in a row, yet everyone else’s in our neighborhood has …
Edit (4 Jan 2023) –
Turns out a poorly performing business can actually get worse. Our neighborhood went without service from 21 Dec to 4 Jan. No explanation, no notice, no …
Our neighborhood uses them. There was a rough patch where picks up were delayed, but things are getting back to normal now. I’ve never had any issues when calling in to ask if a pick up was coming. The office staff has always been super …
I live in rural Katy and have been a customer for a while. They used to be very reliable, but over the past year and a half we’ve been skipped numerous times. Ever since they took over the city of Katy service, I’m no longer important. Here …
1 year ago branches did not have to be tied up,my branches got tagged because they aren’t. If you change your policy….let people know.
Side note: this company comes late every time, sometimes the next day. Unreliable.
If I could give zero stars I would.
They literally NEVER come on the days they are supposed to pick up. They claim they are “short staffed” but this has been going on for MONTHS. I requested a …
I paid for twice a week trash pick up from June to August – they haven’t picked up our trash in over a month! We’ve contacted them via email, chat, voicemail and phone calls and they supposedly put in “request for service” more than a dozen times but failed to pick up! I’ve NEVER encountered such terrible service!
Something shady going on!!! Six months ago…
Now, in Jan 2023 still going on. They simply do not honor pickup days. …
Steer away from Texas Pride Disposal. If they come at all, it won’t be on your scheduled day. We have gone over two weeks without trash and recycle pickup, and they have turned off their phone system so you cannot reach their customer …
I have never in 55 years, experienced such unorganized, unwilling to be serviceable, unable to maintain an anticipated scheduled event or even able to acknowledge or extend apologies for screwing something up. I would not hope or wish upon …
They were contracted by our HOA, and consistently have missed days at a time without service and very poor communication. Would not recommend
Crystal helped me with my payment, had some issues since the company somehow lost my updated checking account information between March payment and June payment so they tried to get payment from a account that had been closed due to …
Service area: Magnolia TX 77355
I fired them for complete lack of ability to perform the service for which they were paid. My trash wasn’t picked up for 4 weeks (pick-up is twice a week). …
So this five star is not for the company but more so the customer service provided by Racheal. It took over a week for me to actually talk to someone. All of the calls would go straight to a voice mail line or tell you to IM them. Once I …
Townhome community has used Texas pride since it was built in 2020. Initially things were smooth, but it’s been awful since mid 2021. Inconsistent pickup days and no communication from them despite signing up for alerts. They also don’t …
We have sadly used this company in two different communities and should have learned our lesson the first time. They will go weeks without picking up trash and offer no eta, explanation or apology. They did send a refund the last time we …
They are quick to answer your call to take your money, but good luck trying to cancel your services. I’ve been trying to contact them for a week. The line is always busy for residential. I even sent them a message through their website to have someone contact me. Crickets…
Mike did a phenomenal job and was a delight to work with! Felt safe with him working in the home and always had a good conversation! Will definitely be hitting up Texas Pride to work with Mike in the future! Outstanding dude!
I have been with Texas Pride since 2020. Service at first was great but for the past 6-8 months it has been horrible. I am signed up for twice a week pick up for two trash cans, but they are no longer picking up twice a week. At best, …
Has not picked up recycle in 3 weeks now…and not the first time this has happened. Never know when or if trash will get picked up. Trashbins line the streets every week until they show up.
Horrible customer service. Have skipped many trash and recycling days. Dont even give notice half the time. Kevin is in over his head and needs to cut customers or he will have no business soon.
They miss my trash about every other trip. Some time multiple times in a row. When they do take it they throw my trash cans back so the lids keep breaking off. I have watch them do it. I have called the office and made them aware of it this …
Note before we start this review… We are paying quarterly for two trash pickups a week. …
They don’t deserve 1 star. They deserve ZERO! I now have 4 cans FULL of trash. I’ve been calling the office twice a week for a month. They have missed the trash today for 8 full trash pick up cycles!!! I’m paid current! I’ve been in …
I had plastic containers with a wet pillow beside the trash can. Workers took containers and threw the pillow in my front yard.
trash hasn’t been picked up on time for months. they disabled autopay and quickly charged $20 fees for late payments.
Customer service is good when they answer, but overall It’s hard to stay happy here. Changed my review twice and looks like I’ll have to keep it at 2 stars. Took over two months for me to get my trash bin, finally had to drive to Missouri …
They make promises that they keep breaking.On and off of schedule for the past year then they dont pick up for over three weeks. Total disgrace. Sabe yourself the headache and your money stay as far away as you can from this company. HOA’s, do not put your communities health at risk!! I cannot stress this enough!
Update 12-6-2022
Still the absolute worst trash company ever. They need to remove Pride from …
So, it’s been two weeks since these guys picked up trash in our neighborhood and the excuse they gave our HOA was “there’s more trash to pick up on the Holidays”. It’s not unusual for them to skip a day but this is ridiculous.
Trash haven’t been picked up for weeks….and when they do come they leave a mess in the street…. If something falls out the truck or trash it’s going to stay right there on the ground. I also have to retrieve my trash can from in front of the neighbors house.
Trash day missed without advance notice. The entire community has their trash outside for pickup. The failure to communicate will cause mice or rats!
What can I say? Only been waiting for A YEAR for a recycle bin! Called about 2 months ago to put in another request and the lady said it that we’ve been added to the delivery list and should get it in 3-4 weeks… almost 2 months later and …
This company is a joke. It has been weeks without trash pickup. When you finally get thru Customer Service they say the service will be restored soon and nothing.
It has been almost 3 weeks since we have seen Texas Pride Disposal #outonthejob. They have #failed to provide service at least once every week since we opted to give them the privilege of having another customer. The failure rate to …
If I can put a 0 star I would!
The worst company you can choose! They never pick up on time! They send out “apology” emails and they still don’t come when they say. This company needs to shut down honestly THE WORST OF THE WORST!
Sonja has helped me so much. I literally just got off of the phone with her and she cleared up a mess that ive been trying to clear for months. Cudos to Sonja! Hope there are more employees like her! Her extension is “114”!
Our recycling never gets picked up on the day it’s supposed to. Can’t get a hold of them on the phone. If you email they wait weeks to respond and they respond with “has everything been handled?” Very unreliable company.
We have not been serviced in over a week. We continue to be told, day after day, that we will be serviced on that day. Our street is bursting at the seems with garbage bags on top and on the sides of the bins. The amount of disrespect is astonishing. No response and no help from the company.
Frequently just decide to not pick up garbage on scheduled garbage days. Consistently (at least once a month) does not pick up the garbage and does not make up for it. No call or email. The operators lie on the phone if you call just to get you to hang up. I’m shocked this “business” hasn’t been sued into oblivion.
The service I receive is not consistent with their schedule. I would not recommend this company for any trash removal. Also, they never give an explanation as to why they are missing trash pickup times.
Would give zero stars if i could. Used to be ok at picking up our trash but has been horrible in the past couple years. Frequently misses pick up days, won’t come pick up the next day and when called, they promise to come out but they …
Very unprofessional, they don’t pick up on time. I honestly believe this company does not care about its customers or its employees. GFL Environmental and Waste Management are much better options.
I was helped my Tiana and she listened and was very efficient. She took care of me very quick and resolved my issue in a timely manner.
We have not had our trash pick up for 2 weeks now and when you call they said the trash truck was broke down. If one trash truck is broke down then you send for back up. All we get is customer service lying to us. The entire neighborhood …
There is nothing Prideful about this business. The service is awful and never receive phone call returns when requested. I really hope our city finds someone else to service our area because I’m not the only one unhappy with this “service”
They have missed two service calls in a row. I called them immediately afterwards and they still took no action. The truck could have easily returned.
I am very disappointed in Texas Pride. It was going well at the beginning., until in later 2022, they have been missing the dates, and even times of not showing up to pick up at all. At this point, the collection for my neighborhood has …
This is the company our neighborhood now uses, they didn’t pick up trash on trash day. No one knows why, they might pick up next trash day, they might not. I guess the positive side is the strays and wild animals get to dig in all our garbage to eat. Not really positive, but I guess sorta.
The trash service has been getting worse (later by a day or sometimes two), but giving 4 stars because customer support can actually answer questions. Crystal was able to give a straight answer regarding the illusive garbage can tags.
Our community of 27 houses has been serviced by this company. Unfortunately, lately they have not performed the past 3 pickup dates leaving out community with no service. They promise they will pickup the trash but the day passed and the …
Keep missing my trash and everytime i call they said they are sending someone and its almost a month now and nobody came.
Trash is going into neighbor house and these guys keep telling me to leave it on …
CreThere is NO WAY this business has a 3.p ratio g. Over 90 percent of reviews give only 1 Star & THAT IS BECAUSE you are not give the option to give 0 stars which would be most accurate.w do not show up on service dates, o one at …
Started a new service and my trash has been sitting for the past 4 weeks. Every trash service day, I see them skip my house and I have chat or call customer service for them to pick up. Texas pride is straight TRASH. If I could get another service in my location I would. What a joke of a company.
These jokers are absolutely useless. They decided to not service our subdivision for 20% of the 3rd quarter 2022 with multiple failures to service prior to that. No trash pickup since 12/21/22. It is now 1/5/2023. Shameful, I hope their …
They pick up the trash only about every other time. They never pick up trash cans when you end service. They never give a refund or even an email when they miss a pickup. We tried them because they offered recycling and were cheaper. Totally not worth it. Don’t waste your time or money with these guys.
Horrible! If you can avoid using this group please do. They are one of the worst groups I have had to deal with! They are always hard to get a hold of and when I actually do, they always make a new request/ticket. …
The absolute worst trash company we have used. Unfortunately our HOA appointed them so we don’t have a choice. But so many people complain about them. They miss pickup days all the time they give you incorrect information when you call …
Crystal was extremely helpful and very proffesional in assisting with our new account and service. It was a very easy process to through, she was very responsive and knowledgable. Thank you so much Crystal!
Believe all the negative reviews. We live in a neighborhood of 800 homes and trash and disposal have NOT BEEN PICKED UP FOR 3 WEEKS. We called and called and called. Either received no response or they said they will pick up the next day. …
Worst trash service! I call to complain and all they do is put in a work order to come pick my trash that’ll take 48 hrs and they’ll still miss it. My bins have the stickers on them. I am over this service. My garbage has not been collected, and I know they do pass. It’s been almost 2 weeks.
Unfortunately my HOA uses this company to pick up our trash. I live in a residential area and for the last few weeks they have been picking up the trash at 156am. The HOA has supposedly told them not to pick it up until after 7am. They repeatedly disregard them and come when they please.
We had to call customer service. Melanie C made our day! She was professional and kind! She handled our problem courteously and efficiently. They are lucky to have her!
Texas Pride consistently do not pick up trash in our neighborhood in time. Wed and Sat. Every month there is at least one day where trash isn’t pick up on the day they are supposed to. Jan 2023 a whole week has passed and two trash pick up days were missed. Unreliable to say the least.
I started service in September 2020, they came door to door after town and country was sold. They were very friendly and promised to be on time and pick up 2x a week. I’m lucky if they pick once a week, I’ve even gone a full month without …
After 2 weeks of waiting for someone to contact me back after o ent my paperwork twice and not getting an answer through the phone system or help through chat, I finally reached Crystal. She remained on the chat until my account was setup. …
This company has failed to provide quality service. Have not picked up trash for 2weeks- no answer on the phones. I hope they give some type of reimbursement for this inconvenience, since they have failed to actually provide the service. …
We have been using this service for at least two years (of HELL)!!! Questioning whether or not our trash would get picked up, some weeks not getting picked up at all. Not from lack of payment(they were made on time every month.) This …
Damaged and cracked our trash can not ONCE but TWICE. Rendered it usable 2nd time. Also took 2 of our big plastic bins we use weekly as yard debris containers. Called and spoke to Rosalyn and received the wort customer service attitude. …
We pay for 2 pickups a week. Often we only have one pickup per week. Some weeks are skipped altogether. As of January 2, 2023 our last pickup was before Christmas Day 2022. Their service deteriorated rapidly after the Biden induced inflation. It went from fair to poor. It is best described as hit or miss.
I called in regards of an invoice showing a late fee. Person i spoke to “Chenelle” immediately after she answered I could tell her attitude. Now. Why do you have customer service personnel like that?! She did help me with my issue (thats …
I’ve been waiting for a trash can replacement for over a year. Their own employees broke the wheels off my trash can and then had the nerve to complain about how heavy it was to drag it. Well maybe you shouldn’t have broken the wheels off. …
Field team are always friendly but this past year 2022 and seems like 2023 will be the same, they have been late or canceling trash pickup 2 of 8 that we have every month. Hope the can get back in schedule or we will need to change trash supplier
Non responsive to complaints from hundreds of residents. HOA always sends an email apologizing that states they’ll be out the next day..not even days later do they arrive. This has been going on for quite some time now, it would be nice if …
This company is simply not reliable. They are scheduled to service our enclave of homes every Tuesday and Friday. It has been eight months since they’ve stuck to that schedule. They have very poor communication and when you are able to …
Not a reliable pickup service for the Katy area Cypress Meadows section 4. Customer Service is non responsive and unable to use “chat” services to leave a message. Communication with this company is non existent. It is week 2 of non …
They were great originally, when the City of Katy awarded them the bid. That was a while ago. Current new normal is to expect missed trash pickup about once every 2-3 months, not-quite-friendly replies from their customer service that a request to send a truck will take up to “48 hrs,” and then zero pickup.
They charge $5.00 for a paper bill, when I registered and did not request a paper bill. Also horrible service, they missed recycle pick up twice already, in a short time that our HOA set up service with them. If I could give them a “ZERO” I would.
This company does not pick up on time, they have just not come on some weeks. Their customer service is terrible and offers no solution if your lucky enough to get ahold of them. They often pick up recycling and trash in the same truck. …
This company is awful! I normally try to post positive reviews but this is unacceptable. Trash days are Mondays and Thursdays but they come the day after and now, a week after Christmas and they haven’t been seen at all. Our neighborhood …
This company took over our subdivision contract from Waste Mgmt. I have never been more disappointed. They only provide small recycling bins so we are forced to throw our recycling in the trash or purchase our own container. Their bins …
We have had a good experience with Texas Pride Disposal. When I have had an issue, it was resolved quickly and professionally. Tiana from customer service helped me resolve my issue easily.
I wish I could give this a “-0 STAR” because the service is HORRIBLE!!! I live in the Kingdom Heights in Rosenberg, TX. the men have broken my “trash can lid” I have requested 5x’s on TX Pride Disposal website Service Request. I’ve also …
Wanted to review their online chat function, nice to be able to just have a chat with a real person to ask questions to. no hold for 15 mins no automated merry go round. Tiana was nice and answered all my questions. I don’t have any bad …
I have noticed a SHARP decline in service from Texas Pride over the past few months. They are supposed to come Monday/Thursday. During December they came three times total and then not for 11 days then when they came today LEFT an entire …
Worst company ever. We are in Devonshire community spring TX The only reason we use them is because of our HOA. We pay for a service that is not being done. We should be refunded they come and pick up when they want to and only pick up …
Texas Pride has drastically fallen into the poor quality company that it is today. You would think its simple to provide a routine trash pickup service but Texas Pride has shown that it is quite hard. …
Should be called TEXAS SHAME. Poor unprofessional service. we pay for two services per week. Quite often only get one. Ask for credit on bill and told we would get, but never have. Now sitting on two missed. Neighborhood is piling up with …
The HOA community I live in uses TPD. There service is horrible the over the phone customer service lies to get you off the phone. They state that they will fix there mistakes and come within 24 to 48 hours and never show up. There sit …
For almost 2 years, Texas Pride has been consistently late or has provided no service at all. Our service days for trash pick up are Tuesday and Friday. We’ve only had 1 pick up in the last 2 weeks. Rarely, do they ever show up on …
Our trash schedule is Mondays and Thursday’s. We at the beginning of the year and Texas Pride has already missed multiple collections. This has been ongoing for months since 2022. If I think of how many times they have not collected our …
They stopped picking up our trash about 2 weeks ago. They will not answer their phones or respond to email. When I finally got someone on a chat support, they said they could give me no eta when they would be picking up our trash. We pay …
This is the most horrible trash company around. Some moron in my HOA decided to save two or three bucks a month and hire these idiots. When or IF they ever show up, they constantly leave my trash cans in my single lane driveway. No matter …
My trash has been outside for over a week… They keep saying tomorrow they will pick it up 7 days later still waiting for my trash to be picked up. The whole neighborhood looks trashy.
Returning customer, signed up today with Tiana and she was very helpful in getting my service started on the same day.
They may not always be on time but they pick everything up unlike Pinnacle Waste who is very particular and does only one day service.
Their driver backed up into my lawn and left the biggest rut. Called them and sent them pictures to their supervisor Roselyn. She even verified the trucks camera! Then she decided to go on vacation and then I called 3 weeks later to see any …
We utilize Texas Pride commercial services for a couple years and this is the worst of the all the companies in Houston area. Texas Pride is inconsistent with service. All we ask for is communication, if schedule service is going to be …
I contacted TPD on behalf of my boss, using the chat line on their website. Crystal, who assisted me, was wonderful; the best chatter I have ever communicated with re a request. She was concise, responsive, and I knew exactly how my issue was going to be resolved going forward. Kudos.
Unbelievable they have three stars. Have not picked up trash in 2 weeks in the Cypresdale neighborhood. I have heard all the excuses from not enough Personnel to freeze the holidays but still trash is piling up. Will also be reporting to the Better Business Bureau. One thing they do good is billing never billing us for service.
Our neighborhood has not had service over two weeks and counting. After finally getting through the queue and having a customer service rep answer the phone, they put me on hold and hung up. I called back again and another representative …
My service doesn’t actually start until tomorrow so not sure how the actual garbage pick up will be but if it’s any indication based on the customer service I received today then I think it’s going to be wonderful. The customer service …
I am so frustrated. I have noticed a major decline in service from this company. First, it was missing my scheduled date only to pick up the trash later in the week. This has been going on for months. …
I have to give a shout out to both the trash & recycling crews that service my area. I’ve never had an issue with service. I actually watched them service my street yesterday. After emptying the recycle, I saw the helper actually reach …
They keep taking my trash cans with them, I have lost 3 perfectly good garbage cans and now they have taken my recycling bin.
They even took one of my containers with wheels used for picking up leaves and …
On several occasions they have failed to collect the recycle trash. We paid extra money to purchase one of their grey top recycle trash cans. Yet, the recycle trash workers still pass it by as if it is a regular garbage can. Every time you …
I closed our account when we sold our house. We had been on autopay for at least two years. Somehow when the new homeowner called to establish services they reopened OUR OLD ACCOUNT that had been previously closed. They charged our credit …
I have been calling/ online chatting every day for almost 2 weeks. My trash is paid and up to date. They Have not picked up our trash in 2 weeks, we’ve waved them down, they fly past us, I call and get told “I put in a work order”. Crystal, …
Have been using them for about a year now. Trash days are sometimes inconsistent. I found that the easiest way to interact with someone was through the chat feature on their website. I had a mix up on my account (my fault) and Tiana was super helpful and got me taken care of pretty promptly.
7/26/22 Skipped Tuesday
7/8/22 Skipped Friday
6/28/22 Skipped Tuesday …
The trash on the property has not been picked up for a week. They are supposed to pick 3 times a week. The smell is horrible. This is not the first time they have missed days.
We are a new residential customer..San Miguel.. since mid August 2022. Omg this is the most professional trash hauler we have ever had. Our former trash hauler Republic was a nightmare for the past 3+ yrs. Texas Pride does what they say …
Missed pick ups over and over again. There have been times where there’s three weeks without a pick up. They do not respond to emails and you cannot reach this company over the telephone. It has been this way for years. They used to be a …
Ironic that Texas Pride Disposal is in the trash business because that is exactly what they are.
Not a reliable company at all. They are so inconsistent with the pickup days …
This company is AWFUL. As with others, I wish I could give -5 stars. They never pick up on time and a couple of times we’ve gone almost 2 weeks with no shows (our HOA pays for 2X per week pickup). You don’t know when they will show, so …
I don’t know how they have anything more than a single star?! It’s rare if they show up on their scheduled days normally but lately they just haven’t shown up at all! Our entire street has had trash sitting out for over a week now and they …
I have never left a bad review on anything but If I could give NEGATIVE 5 Million stars I would. We had Texas Pride Service at our restaurant for 3 years. We never missed one payment, even through Covid, yet they provided us completely …
Crystal was so very helpful in getting our account set up! She was patient, understanding, and very professional! I love being able to do this online, as I work, and do not have time to speak to someone on the phone! I highly recommend their service, especially if it’s anything at all like their customer service agent – Crystal!!!!!
I apply about 3 weeks ago for a service and haven’t heard from the company yet. Today, I’m happy because Crystal from customer support help me a lot to set up the account for the service and asked for the documents need it for the set up. …
My HOA in Timber Crossings has hired this company for collection of trash pick up. Our HOA charges a high fee due to trash service is included in the HOA fees. But the driver is lazy to pick up the trash from the 3 homes that are in Willow …
Absolutely terrible company! They haven’t picked up our company dumpster over 3 weeks now! They always have excuses after excuses and missed promises. Calling them everyday and same excuses and still no pick up after 3 weeks now! Very disappointed and frustrated!
Have not had our trash picked up in 4 weeks now in Fulshear. We have a $0.00 balance and pay on time. I called them and you cannot get any customer service on the phone. It says email or chat. Emailed and no response back. Sent a chat and …
Horrible texas pride deposal I have been tired of calling and calling cuz since I know this company this is not my first time it’s more than 20 times they didn’t pick up my trash from out side of my house when u calling them they just say …
They offer the worst service in all of Houston, the days they say do not go by, on many occasions there are weeks that do not go by, you talk to them and they respond in a bad way, they lie to you all the time. It is a pity that they treat …
Great customer service!!! Jarnelle is wonderful!!! She helped set up our new account, went over necessary information (more than once!) and was very kind. She was professional, efficient and patient. It was such a positive customer service experience! I hope Texas Pride surrounds itself with more people like her!
The company This company does not blame the collection days, it has been 1 week since they collected the garbage in my neighborhood! They are always late and this is just a street. You can imagine the pollution, the smell and the flies! ! definitely bad service
It has been the WORST trash disposal service ever! I was wondering why the trash was not being picked up. I was trying to get in contact with them for 2 weeks till today they said my account had been cancelled that they no longer service my …
This company doesn’t deserve 1 star and I would not recommend them at all. I started service with them in Nov 2020. They were great at first with no issues but my neighborhood has experienced issues with them for about a year now. At first …
Horrible Horrible Horrible. This company habitually does not pick up trash on time. Trash days are Tuesdays and Fridays. My trash is still sitting outside. This has been happening since I moved into my house 1 year ago. Enough is Enough. Everyone’s trash is still waiting for pick up a day later. Sometimes days later.
Texas Pride “used to” be a reliable trash removal company. We’d have given them 5 stars a year ago as they’ve served our neighborhood for years. BUT … big but … the last 6 months or so has been a disaster with them. No pickups on the …