Telecommunications, Thacker-Grigsby Telephone Company
Founded in 1919, Thacker – Grigsby Telephone Company offers local and long-distance phone services to subscribers. The company provides digital subscriber line and Internet access services.
Don’t expect to get what you pay for . Internet is very slow and not what you are actually paying for . Phone service is very high for just basic . Cable is to high for what you get . Not a good company at all !
Great place to get internet and tv service and really the only place if your in Knott Co to get cable and internet. Has slow connection sometimes but overall it works well and will be better when new cables get run
had intenet trouble since christmas eve called them on 26 new modem was brought out and internet worked somewhat better then by friday it started dropping out alot more.i called to have phone checked i called at 830 am to report the …
I made a appointment.. because my mother in law is old and doesn’t hear very well.i knew she would not hear them knocking on the door… there was a 4 hour window. I work part time . So I can’t always be there. Guess what nobody showed …
Rudest people when it comes to service. Tone goes a long way. I’m from hazard/Perry county and for some reason there are, a hand full of businesses who think they are #1 in the world. Sorry to tell you guys, get out of the holler. You’re …
“Cutting Edge???!?!??!????” Unreal. Their internet “service” will make you feel like you’ve traveled back in time to 1998 when AOL Dial-Up was the best you could do. Seriously… if you can get an alternative, DO IT.
Bad service. The women working in the front office are not to say in the less friendly. They won’t take the time of day to help you. And if you ask them a question they get right down hateful. Really starting to hate this place.
I’m rating 1 star only because zero stars is not an option. There are 2 antiquated aspects of service from this company that are extremely aggrevating. First is the constant tests of the emergency broadcast system during prime time TV …
I have Internet issues almost daily while trying to operate a business. I often have to send staff home to get their work completed due to poor internet. Not one time has this company adjusted my bill (I have two modems). Customer support …
Their service isn’t good. They don’t listen to our complaints. They overcharge us for internet that doesn’t even come close to what we are supposed to be paying for. This is very annoying and outrageous, we should not have to put up with …
Worst internet in the nation. Not only does their service suck but so does the product. Currently my net is completely out and I was told I would have to wait until business days to get it fixed, which is for another three days. I’m also …
Slow internet and rude people. On 26 March 2018 I called to have someone come out and fix my internet. They called the following to ask if someone would be home. I took time off work, and no one showed up. Then, they called the next day and …
If you buy a house and haven’t moved in to it yet, and you would like to have service in both places…. sorry, you’re out of luck. You can’t have service in both places. Not sure why. Seems like they’d want that extra money.
I pay for 25mbps down and 5mbps up. Live in Knott County. I see a lot of reviews of people stating they don’t get what they are paying for and i haven’t had that problem myself. Currently paying around 110$ for phone and internet both. …
Internet is not fast but they have gotten better about giving you what you pay for, and are integrating fiber optic, I don’t have it yet but I’m glad to say we pay for 10 megabits, which is about 1.2 MB, and sometimes get faster than what …
It’s ever day for the past 30 years something is messed up the only reason we have keep them is thay are the only thing in knott co well Except for today today we have ordered Starlink so Thacker and Grigsby days are numbered and I would highly suggest everyone else do the same they offer subpar services for top dollar prices
Over priced joke. 100 mbps 130 dollars a month! Connection averages 20mbps, and is completely out when raining. I suggest everyone who reads this we have an alternative now starlink! 99 a month, 100 mpbs speeds vary even past that, and it …
I understand the problems faced with the recent storms in Hazard that has affected the Internet service. Is there an alternative that I can go to and be able to use Internet services?
WORST internet provider and company, period, on the face of the earth!!! Because they have no competition, they think they can treat their customers like trash and they’ll just have to deal with it. Our internet has been out now for 4 …
Not many issues with the internet itself but the prices are pretty high for what they offer. For example, when I moved into my new home recently I purchased a new package with a different company with double the internet speed for almost …
this is the worst Wi-Fi EVER they Wi-Fi goes out every day at 8 pm and don’t come on till 1pm the next day and when it is on its stupid slow we have called every day for the past 2 weeks and the always say we will send someone out tomorrow and the haven’t sent anyone out at all WOULD NOT RECOMMED YOU GET THIS WIFI
The worst tv/phone/internet provider. Only make it because they’re the main/near-only one so there is a guarantee of customers. If you want just internet, forget it, it’s extremely expensive alone. But if you get their tv and phone with the internet then it is cheaper. The slowest service.
My family and I lost everything in the flood. House, cars, clothes ,everything . We had nowhere to go except an abandoned trailer up on the hill behind our home that’s on the same property. After weeks without power I called them over a …
Fastest internet!
Terrible Just Terrible
Price Gallagher
Absolute garbage company!
5 stars for terribleness
You do not get what you pay for.
I wish there was an option to put no star at all.
Don’t expect to get the internet you pay for.
Fast ISP
They tried to trick me and I can tell you about it.
not good and no reasonable customer service
Easy in and out , easy parking and good service
The worst Internet there is!
Horrible service and horrible interent went out all the time
Still waiting on service to arrive. Called 5 days ago.
No guide. You can’t watch the news or an interview because of it cutting in and out.
Helpful
Great people and great Internet! Couldn’t recommend more!
Worst internet company known to man
Customer service is really rude. I asked a simple question and got the rudest reply
Charge way to much for anything.
We need a better service provider for real
Never runs at speeds you pay for and consistently has connection issues
Good customer service
Very slow, Not getting what i paid for, Very Unsatified. Lucky to use my internet when i have it.
I have a 6 mbs bandwidth and a speed test shows that I have less than 150 kbs which is pathetic. I think a law suit is in order
Overpriced everything. Behind times in regards to internet speeds
and quality service.
Only thing worst then their internet service is their customer service. Archie and a few other workers are rude and unprofessional
Don’t expect to get what you pay for . Internet is very slow and not what you are actually paying for . Phone service is very high for just basic . Cable is to high for what you get . Not a good company at all !
Friendly and always helpful I have great internet. If your friendly to them they are even more willing to help you with anything
Great customer service. However, I don’t get what I am paying for. No disrespect but I can’t wait until spectrum is in knott county…
Great place to get internet and tv service and really the only place if your in Knott Co to get cable and internet. Has slow connection sometimes but overall it works well and will be better when new cables get run
Speed is saddening. Less than 2 Mbps for uploads and downloads and I pay $80 a month. Rip off.
had intenet trouble since christmas eve called them on 26 new modem was brought out and internet worked somewhat better then by friday it started dropping out alot more.i called to have phone checked i called at 830 am to report the …
So dissatisfied. Price for internet at 10 Meg is 149.99 I hate that this is only internet service at Jamestown Vlg
Customer service could use so work
I made a appointment.. because my mother in law is old and doesn’t hear very well.i knew she would not hear them knocking on the door… there was a 4 hour window. I work part time . So I can’t always be there. Guess what nobody showed …
Rudest people when it comes to service. Tone goes a long way. I’m from hazard/Perry county and for some reason there are, a hand full of businesses who think they are #1 in the world. Sorry to tell you guys, get out of the holler. You’re …
“Cutting Edge???!?!??!????” Unreal. Their internet “service” will make you feel like you’ve traveled back in time to 1998 when AOL Dial-Up was the best you could do. Seriously… if you can get an alternative, DO IT.
Bad service. The women working in the front office are not to say in the less friendly. They won’t take the time of day to help you. And if you ask them a question they get right down hateful. Really starting to hate this place.
I’m rating 1 star only because zero stars is not an option. There are 2 antiquated aspects of service from this company that are extremely aggrevating. First is the constant tests of the emergency broadcast system during prime time TV …
I have Internet issues almost daily while trying to operate a business. I often have to send staff home to get their work completed due to poor internet. Not one time has this company adjusted my bill (I have two modems). Customer support …
Their service isn’t good. They don’t listen to our complaints. They overcharge us for internet that doesn’t even come close to what we are supposed to be paying for. This is very annoying and outrageous, we should not have to put up with …
Worst internet in the nation. Not only does their service suck but so does the product. Currently my net is completely out and I was told I would have to wait until business days to get it fixed, which is for another three days. I’m also …
Slow internet and rude people. On 26 March 2018 I called to have someone come out and fix my internet. They called the following to ask if someone would be home. I took time off work, and no one showed up. Then, they called the next day and …
If you buy a house and haven’t moved in to it yet, and you would like to have service in both places…. sorry, you’re out of luck. You can’t have service in both places. Not sure why. Seems like they’d want that extra money.
I pay for 25mbps down and 5mbps up. Live in Knott County. I see a lot of reviews of people stating they don’t get what they are paying for and i haven’t had that problem myself. Currently paying around 110$ for phone and internet both. …
Internet is not fast but they have gotten better about giving you what you pay for, and are integrating fiber optic, I don’t have it yet but I’m glad to say we pay for 10 megabits, which is about 1.2 MB, and sometimes get faster than what …
It’s ever day for the past 30 years something is messed up the only reason we have keep them is thay are the only thing in knott co well Except for today today we have ordered Starlink so Thacker and Grigsby days are numbered and I would highly suggest everyone else do the same they offer subpar services for top dollar prices
Over priced joke. 100 mbps 130 dollars a month! Connection averages 20mbps, and is completely out when raining. I suggest everyone who reads this we have an alternative now starlink! 99 a month, 100 mpbs speeds vary even past that, and it …
When something goes wrong with your internet you can’t get ahold of Customer service………. Been trying for 9 hrs too
I understand the problems faced with the recent storms in Hazard that has affected the Internet service. Is there an alternative that I can go to and be able to use Internet services?
I’m just adding my 1star with everyone else’s. With no competition, you get sorry service.
WORST internet provider and company, period, on the face of the earth!!! Because they have no competition, they think they can treat their customers like trash and they’ll just have to deal with it. Our internet has been out now for 4 …
Not many issues with the internet itself but the prices are pretty high for what they offer. For example, when I moved into my new home recently I purchased a new package with a different company with double the internet speed for almost …
this is the worst Wi-Fi EVER they Wi-Fi goes out every day at 8 pm and don’t come on till 1pm the next day and when it is on its stupid slow we have called every day for the past 2 weeks and the always say we will send someone out tomorrow and the haven’t sent anyone out at all WOULD NOT RECOMMED YOU GET THIS WIFI
The worst tv/phone/internet provider. Only make it because they’re the main/near-only one so there is a guarantee of customers. If you want just internet, forget it, it’s extremely expensive alone. But if you get their tv and phone with the internet then it is cheaper. The slowest service.
My family and I lost everything in the flood. House, cars, clothes ,everything . We had nowhere to go except an abandoned trailer up on the hill behind our home that’s on the same property. After weeks without power I called them over a …