I am a gamer i play a lot but i cant play when the internet it down Sunday without fail and if someone else is on the internet i cant even move in the game dont buy from this provider
They have made it possible to use my internet to do more then just surf the web work from home is so much easier my kids can stream movies which has allowed us to save a ton of money
Love Computer Works Wi-Fi Internet!!! I can do homework, and watch Netflix, while my husband is streaming and playing PS4 and it works great the whole time. I tell everyone about them!
Here it is the weekend again without internet service. I pay ~$65.00 a month for wireless internet service that is not dependable. Very frustrated to say the lest. Not able to contact anyone at the Conway, AR office.
I have had Computer Works for two years now and love it. The service is wonderful, they are always attentive and friendly. I recommend The Computer Works often.
Terrible quality internet and provider, plain and simple. My speeds are no where near what I pay for at almost all times, connectivity issues are a constant, and it just goes down at times (like right now, completely down).
My husband and I love the service we receive from the Computer Works! Very friendly staff AND the only internet service we could find with no monthly limit for internet.
There has been an issue in the Vilonia area for the last couple weeks that they just can’t seem to fix, and if they can and just haven’t they haven’t posted any reason as to why they haven’t fix it. My internet has over the last few weeks …
Absolutely love our internet and service! We pay $39.95 (tax included) for 2Mbps down with no cap on bandwidth per mo. This is much better than anything else offered in our area.
ive tried several times to install services with tcw and they are the most rudest and uncourteous isp ive ever had to deal with i had to wait a month to be installed and they claimed to have called to say they were on the way to my …
I would highly recommend TCW . I have nothing but high praises for them . They are always exceeding my expectations !!! They have a great response time to any issues and have been quick to respond and take care of any problems with a professional team . Great service technicians !
My internet is sooo much more faster and reliable since I left this company. Go with Suddenlink if you live in Vilonia, you’ll get 400 meg for the same price they charge for 100
Computer works has the best internet service hands down! My daughter works from home, my grand kids and I are usually online all at the same time. The customer service is top notch!
I have the fiber internet service in Vilonia and it is wonderful. Tremendous improvement from other providers in the area. Their customers service is wonderful and very polite and professional. If you are able to get their service I would highly recommend them!
Terrible internet service. If I could I would have rated it 0 stars. I bought the 50 mbps plan and I rarely see 5 mbps. I also regularly experience 200 to 700 ms delays, up to 40% packet loss, and frequent outages.
We are very rural and for years we only had access to satellite internet. Thankfully now we have Computer Works and could not be happier. We have a home based online business and can function more efficiently with Computer Works steady, reliable, and unlimited internet service.
I live in the River Plantation just outside of the Mayflower city limits. DSL service didn’t make it all the way into my neighborhood. The Computer Works was able to get high speed internet to my home wirelessly. I love the service and the more personal approach to customer service.
I am so happy to have my internet thru The Computer Works. We did not have good service until they installed our service in the Welcome Home area. Thanks for the excellent service and all you all do to keep it great. 😁 …
We live in Mayflower and had no internet available in our area. The Computer Works came in and we have unlimited internet with no problems. The staff has always been friendly and helpful. I recommend them to all of my friends and coworkers.
The TC works service is well worth the money. For over a year we have had no outages and consistently get the speed we signed up for. I can’t say that for any other service around here.
Have always had excellent customer service, quick response to fixing any issues I’ve had, which has only been once in the 2 years I’ve had them. Good connection too, we use several devices at once.
Lakehouse in Greers Ferry, no cable or DSL available. Neighbor told us about TCW, and they were there with wireless internet for us.
Been a customer since 2012, still using original equipment. Only 1 service call, a few years ago, and they had us back online in minutes, with friendly service.
It doesn’t seem like anyone around here offers more then 25mbs down and 5mbs up. That’s horrible speeds and for $100/month?! That’s a rip. Other areas offer true gigabit internet (1,000mbps up and down) for $100/month. Not even ConwayCorp comes close to that.
I have two laptops that I needed for work and school. They both randomly stopped charging. I took them. Somehow they got both working plus cords for free
Kinda shy but it’s all good
A great company, they show the customer that they are the number one priority. Any problems that arise, they are johnny on the spot to fix. Thank you TCW! BTW this is not Tyler Kirkpatrick, this is Derek Kirkpatrick. TCW is far better than Google at getting things right.
if i could rate this service a 0 i would. the wifi goes completely out about 5 times a day for an hour at a time and is so slow when i try to watch hulu on just one tv with nothing else connected to it. the guy that installed the wifi put a …
Have had none stop problems with Tc work now for a year. It’s the only high speed internet service in my area but it barely works at partial speed at the best of times. Have been having an issue now for over a week with my net and have called tc works to no end and it is still not resolved.
Tcworks has very nice people working in customer service they are always helpful. Also the techs are very helpful and great. Internet speed is awesome would highly recommend tcworks as internet provider
Changed to this service a little over a week ago, internet suddenly went out but says it’s connected, tried to call support but the phone tells me the number has been disconnected, tried to look at the website to see if there is another way …
Can’t give any less stars or I would…..we own multiple business out of our home…. continue to have to call about connection….the last service call left and there is no Netflix no roku and most apps on my phone tell me server can not …
I pay a lot every month for fast internet service. Every night between 8:00pm and 10:00pm we have issues with speed. I have been calling them a lot and have not gotten any results to this issue. There tech support only is available before …
I give the Internet 2 stars. However, the service is horrible. I called the company to fix a problem with my router connection and basically spent 30 minutes on the phone with a man that wouldn’t listen, when I would ask questions make off …
Speed has been issue. Regardless i pay $79.99 and have service with them over 6 years. Was having dvr issue they sent technician who was here for less than 5 min and billed me $104. Never informed me there is going to be a charge for it i …
After 10 years with Alltel/Windstream and the horrible connection and customer service, we decided to give The Computer Works a try. It was the biggest blessing to our family and our business! We always have fast service and their customer service is a pleasure to work with! We are now 2 years in and we don’t ever want to leave
I had previous trouble with local internet providers before I decided to go to TC Works. Best decision I could’ve made! They are friendly, helpful, and they made installation a breeze. Not to mention the actual signal and strentgh of my …
I would recommend this internet company to anyone . They are amazing . I have their wireless service and I never had any issues in the last 3 years that I have been with them . I have a teenager who is a gamer and I am an extreme user of …
This is the worst possible provider you can have. They have salesmen who come to your door, lie, and get no reprimands. When there is a problem and you call them they will ask you to note down when things mess up but mysteriously your …
Customer service – horrible. You get put in the queue, you know where it says, you are # 3,2,1 in line, then when you finally get to “you’re number 1” it rolls you to voice mail. This company is amateur hour. Service screams down at over …
I have been using TCW for a year and a half as of today. Up until COVID-19 speed were great with the occasional slowness, but nothing major. Between late March and now, the internet has been really bad. Most days, I am receiving about half …
Internet quits working at minimum once a week in the afternoon. Just when the kids get home and need to do homework or watch a little television… internet conveniently stops working. When you try to call in you are forced to leave a voicemail and no one ever calls you back.
Been a customer for 2 months now. I couldn’t have moved to my remote property without working with TCW. One guy in particular was key and built me a system that enabled me to have hi-speed internet which myself and my wife required to be …
This is my update from my Nick Daniel’s review below. For some reason, I cannot add to that review. However, Jay ( in billing) decided to call me on 10/26/20, and very disrespectfully tell me that they wouldn’t do me any special favors. I …
Every time I’ve ever dealt with the customer support they’ve always been kind and courteous. I’ve always kept my Internet speeds running as they should with minimal downtime(for maintenance)!
Paul the salesman wasn’t honest about the upload or download speed when the order was placed. Its disappointing to pay $75 a month and the upload speed is 2 megabits. It takes a 5 second video 10 minutes to load on my Twitter account. …
Everytime i call them they are always super friendly and very informative. And I’ve called more than I like to admit bc I just moved and everything is slightly hectic at the moment. 😅 …
After being a TCW wireless customer for a few years, my neighborhood was just upgraded to fiber. Tech (Jeff) was very friendly and knowledgeable, and had the install completed in no time. Very satisfied with the fiber so far.
We moved into a very remote area with very few choices of internet providers. Just when I thought I was going to be stuck with satellite internet for good I found TCW! And I am so grateful I did! We had another provider that only offered …
The worst after hours customer service imaginable. Twice last week we came home to our internet being out. The first time, it took a couple of hours, but we got it fixed after many texts back and forth. The second day, I attempted the …
I have lived in Greenbrier for over a decade now. Have used all the usual companies( media3/swift, windstream, etc) and have suffered through poor performance, billing errors, awful customer service and all that goes with those companies …
Talon is awesome and he got us taken care of at lightning speed! So thank you for the amazing customer service! My internet is super fast too, and we are loving TCW. as our internet provider!!
Great customer service, if I ever have a problem they fix it quickly. I recently needed to move my antenna to replace my roof and they came out the same day I called and were able move the antenna and increase my service at the same time!!!
We are very fortunate TCW came into our area. Unfortunately our home could only receive a couple other inadequate companies for internet prior. The service has been absolutely fabulous and we have had no issues with signal.
I’ve lived in Greenbrier since 2007, used all of the available internet service providers and have found that TCW is the one for me. It is fast and reliable enough for me to work from home while the kids play video games or stream movies. It’s fast enough for my whole family.
Customer service has been top notch. Rated speeds are as advertised. Far better than AT&T. Have recommended to everyone we know in town that has TCW as an option.
We have TCW’s fiber internet in our home and love it. I’ve had broadband of various types (DSL, cable, satellite, LOS, and fiber) in 3 states and with various companies over the past 20+ years. I don’t recall having such an easy time with …
We had an issue with our internet speed. It was running a little slower than the speed we had purchased. Hunter came to our home/office spent a couple hours with us and had us up and going. Our internet is fast and reliable and would …
I only selected 1 star because it would not allow me to post without at least selecting 1 star. This company does not even deserve the 1 star it required me to select. I am currently a customer of TCW and have been for about 3 years. I …
When it works, it works great. The past two weekends my cousins internet has gone out randomly through the week and then on two Fridays in a row now after 4:30pm conveniently. This has caused him to miss work (works from home) and they …
We have had problems with this service since day one! We have the high speed package and, at best, a dead turtle could bypass the speed! Our service goes out multiple times a day! Every day!!! When you call customer service(which is a joke) …
TCW is just what I was looking for to give my small business an edge up. Their fast, reliable customer service and outstanding internet speeds are the tools we need to keep up with our competitors. I anticipate a long and productive …
We were excited when we learned that TCW was installing fiber internet in our neighborhood! We switched to their service and haven’t looked back. We’ve been pleased with the service we’ve gotten and their techs have been both very personable and helpful when we’ve needed them. Kudos!
We have been so pleased with TCW fiber internet. Running two businesses, it has been so nice not to worry about our internet connection. It is fast and affordable. Their customer service is the best we have ever experienced from an internet provider. We could not be happier!
A+++ absolutely amazing service. Like I’ve had other internet and no one else compares to how FANTASTIC they are. My husband and I are very picky but we just LOVE TCW-The Computer Works in Conway, Arkansas sooooo much!!! On a scale 1-10. I …
We have Grab It & go smoked meats and K & C storage at our location. we needed phone and internet services! TCW came out and laid line from road and got use hooked up. Internet Speed is crazy fast, no issues running credit cards. our phone system work great threw their fiber line. I would recommend TCW
We have been very impressed with our internet speed, especially with 6 or more devices going all the time. Customer service and technical support have always been extremely helpful when questions arise. The price is very affordable. We …
We have been very pleased with our service at TC Works! The set up and install was quick and painless, customer service is pleasant (although we have only needed it once) and the quality and speed is superior to any in our area! Highly recommend TC Works for your needs! ❤️
TCWorks offers internet to many locations that have no other access to internet. Without TCW I would not have any access to internet. Thanks for offering wireless internet to so many locations!!! Their customer service has been top notch and they continue to improve equipment and speeds to places that may otherwise have no internet.
I unfortunately do not qualify for Fiber however TCW offered me fixed wireless internet and it functions well for all of my online gaming, my download and upload are exactly at the Rep said they would be (25 down 10 up ping of about 50-60) …
I have had several different internet providers at two different rural locations. Once we contracted with TCW we gladly stayed with them.
Our first location we weren’t always able to stream but the second has been …
Great customer service! Our issues with stable connection and consistent speed were addressed in a timely fashion. Technician Marshall was especially helpful when he replaced our router/extender hardware. All employees with whom I have spoken have been courteous and professional.
TCW has always provided excellent customer service. They have gone above and beyond my expectations. One time we had a state power outage and they set up generators to keep the network up so that customers can have the best service. They …
There’s a lot of issues with downtown, equipment replacement, or other issues that affect usability of the service. The customer support is usually responsive for the first call you make but don’t expect any follow up to be done to ensure …
Had fiber installed to my house today. Service was amazing. Paul from sales was very easy work with and was very responsive to phone calls. Customer service was very good and was refreshing coming from AT&T. The crew that installed the fiber was professional and got the job done in just over an hour. Highly recommend.
I was a wireless customer since 2011 and have always received great customer support! They have bent over backwards to keep my service at a level where I could work from home! Fiber was hooked up this morning and I’m so excited! All techs …
August will mark one year of service with TCW fiber. In that time I can count on one hand the number of outages which says a lot with all the road construction going on in the area. Response time has always been prompt. Pricing is extremely fair.
Awful internet and customer service! The internet goes off and stays off for at least 24 hours every week! Nobody answers the phones unless it’s between 8 am and blah blah, that literally does nothing when the internet shuts off! Worst fiber company EVER!
Highly satisfied with the service and reliability. Got an upgrade on speed with new equipment with no extra charge. Excellent company and customer service.
1/31/23 – down again. I call and get through to customer service and she doesn’t know why it’s not working and can’t offer any help. Have to wait for someone to call tomorrow. …
We’ve been customers for 3-4 years now. It was great at first, with fast speeds and seemingly rare outages. The past year and a half has been ridiculous. Constant outages, speeds not even close to what they promise, having to reset the …
I have been on their internet service for a year. Service is up most of the time but seems to go down on Friday afternoons and when I place a service call they state the tech folks go home at 4:00 and won’t be back until Monday. I’ve never …
Haven’t had this ISP for very long. Kind of disappointed so far. If you can’t guarantee reliable service you shouldn’t be taking people’s money. I’m paying for 100% uptime, not 95%. …
**EDITED TO UPDATE we just got an e-mail admitting their failure to provide services for the last several months. We have been paying extra for extra services. Where’s the return of our money due to failure to provide services??? In TCWs …
TCW was a great option when we got it originally, the last year though has been atrocious. It goes out no less than 5 times up to as much as 10 times per day randomly for 30 seconds up to 30 minutes. The support at TCW has an excuse for …
Been with TCW as far back when they were called Cyberback, long time ago and this continues to be our superior service provider. Not saying we haven’t had any issues, however when we do the TCW team gets us back up in a very timely manner. …
Prompt and professional!
Good service
Good
Keeps our internet going at work
Best internet in vilonia
Very quick response. Good internet.
High speeds and great service
Great local customer service!
Fast and dependable internet service!
Great reliable internet service!!
Fastest internet available in Arkansas!!!
Great company, and fair price
Excellent customer service
Great service for Salitillo area
Best internet service in Arkansas!!!
great speed. streams are smooth
They are customers focus,and resolve the problem in a short period of time.
Internet is not reliable, constant problems. Cannot give 0 stars or I gladly would.
They were able to set us up with faster internet.
Tcw has been very reliable with simple and upfront pricing
I’m a happy customer 2 years strong!
Internet is in and out. Like having internet from the 90s.
Getting info on wifi availability. Friendly and set up a site test.
Great signal and affordable for the speeds. Very Reliable
Best connection in town by far. Thank you TCW
These guys are great. I highly recommend
Great internet, very rarely goes out! Very friendly and helpful people!
Much better than the phone line I was hooked up to for years, nice to have a choice now
They were very nice and polite on the phone. Very helpful
We love TCW. They have excellent service and great people!
I never thought I would have this internet option where I live, thank you TCW! I love my wireless internet!!
They’re a great internet company.
Not having to deal with AT&T makes it priceless and the fastest WiFi around also helps
So glad we switched back to The Computer Works! Love our new fiber optics!
We are so thankful for a company that cares about there customers. You have great prices and are very friendly.
They provide great customer service and are very speedy when needed to make a service call.
I’ve tried multiple internet providers and The Computer Works is, by far, the most reliable!
Great internet better than Windstream in my area.
Great service where we live. Excellent customer service. Would highly recommend this company to anyone
I’m so glad tc works is available in my area. The service is unbeatable and very affordable!
Great Service and excellent customer service. We have always gotten our problems resolved the same day that we call!!!!
Great service & very helpful!! We rarely have technical difficulties, and our bill stays the same!!
I’ve always had a positive experience dealing with them. Thanks for the great service!
Great service — always prompt and friendly! The internet is fast and we have no complaints!
Talon was amazingly knowledgeable and courteous. Product is terrific.
TCW’s wireless internet works great for our location. Glad it’s an option for our family.
We love computer works. Fast affordable service. Wish we would have switched sooner.
After paying $120 mo, Wish I could watch a game without losing connection multiple times….
Phyllis and I have been customers of The Computer Works for years. We have recommended them to all our neighbors.
They have always been quick to respond and helpful. I would definitely recommend them to anyone
They provide internet service where no one else can. Their service is excellent and their staff is very friendly and helpful.
I am a gamer i play a lot but i cant play when the internet it down Sunday without fail and if someone else is on the internet i cant even move in the game dont buy from this provider
Great service! TCW is the only logical provider for reliable internet. Thanks for dependable service.
Awesome group to work with!!! Impressed with every service and always greeted with a great attitude!!!
Love tcw we have been with them for about two years and never had any issues.
The technicians that came to my home were helpful and patient. They really took their time and worked hard to fix my problems.
We had a problem that couldn’t be solved but Jessie with TC Works figured it out in just a few minutes, great service work Jessie!
Having underground cable has been great for fast and reliable service!
This is wonderful company. They are very professional and go above and beyond to make you happy.
Always reliable and more pleasant to work with than any provider I’ve ever dealt with!!
Your internet service is trash, barely can play any games with ping, the ping is mostly over 1000 everyday, only works at night. Do not buy
Their fiber internet is the best in our area! Customer service is top notch.
I have used TCW for about 4 years and very pleased with the service. Thanks so much for keeping us connected !!
When you don’t have a choice…friendly helpful employees
We have struggle to get a decent internet in our area then we found computer works. NO more complaints, we love it. Thank you very much.
These guys are awesome highly recommend. Great customer service. And reliable.
Very helpful sales and technical staff. Awesome internet! I can’t say enough good things.
Great company, great customer service, and super fast internet!
Fast Internet, with a small town business feel. Great customer service that answers when you call!
Service speed is much less than what I am paying for.
They usually respond promptly and are polite but never much improvement in service.
Worse internet service in the world. Get dial up and it’ll work better
Fastest and most reliable ISP in the Wooster Area. Upload and ping rates are unheard up for this area. Will never go back to “the other guys.”
We’ve had a great experience with our wireless service from The Computer Works. Excellent company, excellent service.
I have always used this local business for all of my PC repair needs and they always do a great job and at a fair price. A++
They have made it possible to use my internet to do more then just surf the web work from home is so much easier my kids can stream movies which has allowed us to save a ton of money
We have had them for two weeks! Internet goes down almost everyday and every night! The tech support is extremely hard to get through to.
This company has been great!! Some of the best customer service and they are second to none.
Absolutely great customer service! I was paying way too much for internet with bad service. The Computer Works is cheaper and a lot faster!
Love Computer Works Wi-Fi Internet!!! I can do homework, and watch Netflix, while my husband is streaming and playing PS4 and it works great the whole time. I tell everyone about them!
Here it is the weekend again without internet service. I pay ~$65.00 a month for wireless internet service that is not dependable. Very frustrated to say the lest. Not able to contact anyone at the Conway, AR office.
I have had Computer Works for two years now and love it. The service is wonderful, they are always attentive and friendly. I recommend The Computer Works often.
Terrible quality internet and provider, plain and simple. My speeds are no where near what I pay for at almost all times, connectivity issues are a constant, and it just goes down at times (like right now, completely down).
Excellent customer service!! Fantastic wireless service. We can stream movies, and the kids can play on their devices with no issues.
My husband and I love the service we receive from the Computer Works! Very friendly staff AND the only internet service we could find with no monthly limit for internet.
There has been an issue in the Vilonia area for the last couple weeks that they just can’t seem to fix, and if they can and just haven’t they haven’t posted any reason as to why they haven’t fix it. My internet has over the last few weeks …
Absolutely love our internet and service! We pay $39.95 (tax included) for 2Mbps down with no cap on bandwidth per mo. This is much better than anything else offered in our area.
ive tried several times to install services with tcw and they are the most rudest and uncourteous isp ive ever had to deal with i had to wait a month to be installed and they claimed to have called to say they were on the way to my …
Amazing customer service and rarely have outages- way better than my previous provider!
I would highly recommend TCW . I have nothing but high praises for them . They are always exceeding my expectations !!! They have a great response time to any issues and have been quick to respond and take care of any problems with a professional team . Great service technicians !
This is the best internet I’ve ever had. The customer service is great also!! Highly recommend.
When the internet needs to work it works, other providers have let me down for my area. Their service is great
My internet is sooo much more faster and reliable since I left this company. Go with Suddenlink if you live in Vilonia, you’ll get 400 meg for the same price they charge for 100
Computer works has the best internet service hands down! My daughter works from home, my grand kids and I are usually online all at the same time. The customer service is top notch!
I have the fiber internet service in Vilonia and it is wonderful. Tremendous improvement from other providers in the area. Their customers service is wonderful and very polite and professional. If you are able to get their service I would highly recommend them!
Terrible internet service. If I could I would have rated it 0 stars. I bought the 50 mbps plan and I rarely see 5 mbps. I also regularly experience 200 to 700 ms delays, up to 40% packet loss, and frequent outages.
This is the fastest best internet ever. We never experience lag time or down time. I recommend everyone get TCW internet
We are very rural and for years we only had access to satellite internet. Thankfully now we have Computer Works and could not be happier. We have a home based online business and can function more efficiently with Computer Works steady, reliable, and unlimited internet service.
We’ve had great success with our current TCW’s service. They are currently installing high speed in our neighborhood and I personally can’t wait!
I live in the River Plantation just outside of the Mayflower city limits. DSL service didn’t make it all the way into my neighborhood. The Computer Works was able to get high speed internet to my home wirelessly. I love the service and the more personal approach to customer service.
I am so happy to have my internet thru The Computer Works. We did not have good service until they installed our service in the Welcome Home area. Thanks for the excellent service and all you all do to keep it great. 😁 …
We live in Mayflower and had no internet available in our area. The Computer Works came in and we have unlimited internet with no problems. The staff has always been friendly and helpful. I recommend them to all of my friends and coworkers.
The TC works service is well worth the money. For over a year we have had no outages and consistently get the speed we signed up for. I can’t say that for any other service around here.
Have always had excellent customer service, quick response to fixing any issues I’ve had, which has only been once in the 2 years I’ve had them. Good connection too, we use several devices at once.
Lakehouse in Greers Ferry, no cable or DSL available. Neighbor told us about TCW, and they were there with wireless internet for us.
Been a customer since 2012, still using original equipment. Only 1 service call, a few years ago, and they had us back online in minutes, with friendly service.
It doesn’t seem like anyone around here offers more then 25mbs down and 5mbs up. That’s horrible speeds and for $100/month?! That’s a rip. Other areas offer true gigabit internet (1,000mbps up and down) for $100/month. Not even ConwayCorp comes close to that.
The team over at TCW has always been great at responding to questions and are eager to help. Great company.
I have two laptops that I needed for work and school. They both randomly stopped charging. I took them. Somehow they got both working plus cords for free
Kinda shy but it’s all good
A great company, they show the customer that they are the number one priority. Any problems that arise, they are johnny on the spot to fix. Thank you TCW! BTW this is not Tyler Kirkpatrick, this is Derek Kirkpatrick. TCW is far better than Google at getting things right.
if i could rate this service a 0 i would. the wifi goes completely out about 5 times a day for an hour at a time and is so slow when i try to watch hulu on just one tv with nothing else connected to it. the guy that installed the wifi put a …
Have had none stop problems with Tc work now for a year. It’s the only high speed internet service in my area but it barely works at partial speed at the best of times. Have been having an issue now for over a week with my net and have called tc works to no end and it is still not resolved.
Tcworks has very nice people working in customer service they are always helpful. Also the techs are very helpful and great. Internet speed is awesome would highly recommend tcworks as internet provider
Changed to this service a little over a week ago, internet suddenly went out but says it’s connected, tried to call support but the phone tells me the number has been disconnected, tried to look at the website to see if there is another way …
got an upgrade form 3.2 to and my bill went down -tcw always takes good care of us.most fixes are done same day, thanks twc
Can’t give any less stars or I would…..we own multiple business out of our home…. continue to have to call about connection….the last service call left and there is no Netflix no roku and most apps on my phone tell me server can not …
I pay a lot every month for fast internet service. Every night between 8:00pm and 10:00pm we have issues with speed. I have been calling them a lot and have not gotten any results to this issue. There tech support only is available before …
I give the Internet 2 stars. However, the service is horrible. I called the company to fix a problem with my router connection and basically spent 30 minutes on the phone with a man that wouldn’t listen, when I would ask questions make off …
Speed has been issue. Regardless i pay $79.99 and have service with them over 6 years. Was having dvr issue they sent technician who was here for less than 5 min and billed me $104. Never informed me there is going to be a charge for it i …
After 10 years with Alltel/Windstream and the horrible connection and customer service, we decided to give The Computer Works a try. It was the biggest blessing to our family and our business! We always have fast service and their customer service is a pleasure to work with! We are now 2 years in and we don’t ever want to leave
I had previous trouble with local internet providers before I decided to go to TC Works. Best decision I could’ve made! They are friendly, helpful, and they made installation a breeze. Not to mention the actual signal and strentgh of my …
I would recommend this internet company to anyone . They are amazing . I have their wireless service and I never had any issues in the last 3 years that I have been with them . I have a teenager who is a gamer and I am an extreme user of …
This is the worst possible provider you can have. They have salesmen who come to your door, lie, and get no reprimands. When there is a problem and you call them they will ask you to note down when things mess up but mysteriously your …
Customer service – horrible. You get put in the queue, you know where it says, you are # 3,2,1 in line, then when you finally get to “you’re number 1” it rolls you to voice mail. This company is amateur hour. Service screams down at over …
I have been using TCW for a year and a half as of today. Up until COVID-19 speed were great with the occasional slowness, but nothing major. Between late March and now, the internet has been really bad. Most days, I am receiving about half …
Internet quits working at minimum once a week in the afternoon. Just when the kids get home and need to do homework or watch a little television… internet conveniently stops working. When you try to call in you are forced to leave a voicemail and no one ever calls you back.
Been a customer for 2 months now. I couldn’t have moved to my remote property without working with TCW. One guy in particular was key and built me a system that enabled me to have hi-speed internet which myself and my wife required to be …
This is my update from my Nick Daniel’s review below. For some reason, I cannot add to that review. However, Jay ( in billing) decided to call me on 10/26/20, and very disrespectfully tell me that they wouldn’t do me any special favors. I …
Every time I’ve ever dealt with the customer support they’ve always been kind and courteous. I’ve always kept my Internet speeds running as they should with minimal downtime(for maintenance)!
Paul the salesman wasn’t honest about the upload or download speed when the order was placed. Its disappointing to pay $75 a month and the upload speed is 2 megabits. It takes a 5 second video 10 minutes to load on my Twitter account. …
Everytime i call them they are always super friendly and very informative. And I’ve called more than I like to admit bc I just moved and everything is slightly hectic at the moment. 😅 …
After being a TCW wireless customer for a few years, my neighborhood was just upgraded to fiber. Tech (Jeff) was very friendly and knowledgeable, and had the install completed in no time. Very satisfied with the fiber so far.
We moved into a very remote area with very few choices of internet providers. Just when I thought I was going to be stuck with satellite internet for good I found TCW! And I am so grateful I did! We had another provider that only offered …
The worst after hours customer service imaginable. Twice last week we came home to our internet being out. The first time, it took a couple of hours, but we got it fixed after many texts back and forth. The second day, I attempted the …
switched from AT&T…so far it’s blowing them out of the water…def recommend
I have lived in Greenbrier for over a decade now. Have used all the usual companies( media3/swift, windstream, etc) and have suffered through poor performance, billing errors, awful customer service and all that goes with those companies …
Talon is awesome and he got us taken care of at lightning speed! So thank you for the amazing customer service! My internet is super fast too, and we are loving TCW. as our internet provider!!
Fantastic people. Proactive company. Very pleased with TCW.
Great customer service, if I ever have a problem they fix it quickly. I recently needed to move my antenna to replace my roof and they came out the same day I called and were able move the antenna and increase my service at the same time!!!
We are very fortunate TCW came into our area. Unfortunately our home could only receive a couple other inadequate companies for internet prior. The service has been absolutely fabulous and we have had no issues with signal.
I’ve lived in Greenbrier since 2007, used all of the available internet service providers and have found that TCW is the one for me. It is fast and reliable enough for me to work from home while the kids play video games or stream movies. It’s fast enough for my whole family.
Customer service has been top notch. Rated speeds are as advertised. Far better than AT&T. Have recommended to everyone we know in town that has TCW as an option.
We have TCW’s fiber internet in our home and love it. I’ve had broadband of various types (DSL, cable, satellite, LOS, and fiber) in 3 states and with various companies over the past 20+ years. I don’t recall having such an easy time with …
We had an issue with our internet speed. It was running a little slower than the speed we had purchased. Hunter came to our home/office spent a couple hours with us and had us up and going. Our internet is fast and reliable and would …
I only selected 1 star because it would not allow me to post without at least selecting 1 star. This company does not even deserve the 1 star it required me to select. I am currently a customer of TCW and have been for about 3 years. I …
When it works, it works great. The past two weekends my cousins internet has gone out randomly through the week and then on two Fridays in a row now after 4:30pm conveniently. This has caused him to miss work (works from home) and they …
We have had problems with this service since day one! We have the high speed package and, at best, a dead turtle could bypass the speed! Our service goes out multiple times a day! Every day!!! When you call customer service(which is a joke) …
TCW is just what I was looking for to give my small business an edge up. Their fast, reliable customer service and outstanding internet speeds are the tools we need to keep up with our competitors. I anticipate a long and productive …
We were excited when we learned that TCW was installing fiber internet in our neighborhood! We switched to their service and haven’t looked back. We’ve been pleased with the service we’ve gotten and their techs have been both very personable and helpful when we’ve needed them. Kudos!
We have been so pleased with TCW fiber internet. Running two businesses, it has been so nice not to worry about our internet connection. It is fast and affordable. Their customer service is the best we have ever experienced from an internet provider. We could not be happier!
Always been quick to respond and so nice. Made sure I was kept up to date with changes going on.
A+++ absolutely amazing service. Like I’ve had other internet and no one else compares to how FANTASTIC they are. My husband and I are very picky but we just LOVE TCW-The Computer Works in Conway, Arkansas sooooo much!!! On a scale 1-10. I …
We have Grab It & go smoked meats and K & C storage at our location. we needed phone and internet services! TCW came out and laid line from road and got use hooked up. Internet Speed is crazy fast, no issues running credit cards. our phone system work great threw their fiber line. I would recommend TCW
We have been very impressed with our internet speed, especially with 6 or more devices going all the time. Customer service and technical support have always been extremely helpful when questions arise. The price is very affordable. We …
We have been very pleased with our service at TC Works! The set up and install was quick and painless, customer service is pleasant (although we have only needed it once) and the quality and speed is superior to any in our area! Highly recommend TC Works for your needs! ❤️
TCWorks offers internet to many locations that have no other access to internet. Without TCW I would not have any access to internet. Thanks for offering wireless internet to so many locations!!! Their customer service has been top notch and they continue to improve equipment and speeds to places that may otherwise have no internet.
I unfortunately do not qualify for Fiber however TCW offered me fixed wireless internet and it functions well for all of my online gaming, my download and upload are exactly at the Rep said they would be (25 down 10 up ping of about 50-60) …
I have had several different internet providers at two different rural locations. Once we contracted with TCW we gladly stayed with them.
Our first location we weren’t always able to stream but the second has been …
Great customer service! Our issues with stable connection and consistent speed were addressed in a timely fashion. Technician Marshall was especially helpful when he replaced our router/extender hardware. All employees with whom I have spoken have been courteous and professional.
TCW has always provided excellent customer service. They have gone above and beyond my expectations. One time we had a state power outage and they set up generators to keep the network up so that customers can have the best service. They …
There’s a lot of issues with downtown, equipment replacement, or other issues that affect usability of the service. The customer support is usually responsive for the first call you make but don’t expect any follow up to be done to ensure …
Had fiber installed to my house today. Service was amazing. Paul from sales was very easy work with and was very responsive to phone calls. Customer service was very good and was refreshing coming from AT&T. The crew that installed the fiber was professional and got the job done in just over an hour. Highly recommend.
I was a wireless customer since 2011 and have always received great customer support! They have bent over backwards to keep my service at a level where I could work from home! Fiber was hooked up this morning and I’m so excited! All techs …
TCW has been one of the best companies to work with! I always get quick service with friendly people!
August will mark one year of service with TCW fiber. In that time I can count on one hand the number of outages which says a lot with all the road construction going on in the area. Response time has always been prompt. Pricing is extremely fair.
I’ve used wireless internet for a few years and love it. And the tech support is knowledgeable and are always courteous.
Awful internet and customer service! The internet goes off and stays off for at least 24 hours every week! Nobody answers the phones unless it’s between 8 am and blah blah, that literally does nothing when the internet shuts off! Worst fiber company EVER!
Highly satisfied with the service and reliability. Got an upgrade on speed with new equipment with no extra charge. Excellent company and customer service.
Unreliable, constant issues! Ridiculous! I’m out!
1/31/23 – down again. I call and get through to customer service and she doesn’t know why it’s not working and can’t offer any help. Have to wait for someone to call tomorrow. …
We’ve been customers for 3-4 years now. It was great at first, with fast speeds and seemingly rare outages. The past year and a half has been ridiculous. Constant outages, speeds not even close to what they promise, having to reset the …
I have been on their internet service for a year. Service is up most of the time but seems to go down on Friday afternoons and when I place a service call they state the tech folks go home at 4:00 and won’t be back until Monday. I’ve never …
Haven’t had this ISP for very long. Kind of disappointed so far. If you can’t guarantee reliable service you shouldn’t be taking people’s money. I’m paying for 100% uptime, not 95%. …
**EDITED TO UPDATE we just got an e-mail admitting their failure to provide services for the last several months. We have been paying extra for extra services. Where’s the return of our money due to failure to provide services??? In TCWs …
TCW was a great option when we got it originally, the last year though has been atrocious. It goes out no less than 5 times up to as much as 10 times per day randomly for 30 seconds up to 30 minutes. The support at TCW has an excuse for …
Been with TCW as far back when they were called Cyberback, long time ago and this continues to be our superior service provider. Not saying we haven’t had any issues, however when we do the TCW team gets us back up in a very timely manner. …