Foggy Bottom North Pavilion. Comprehensive health services in Washington DC are offered at The GW Medical Faculty Associates. We are … See more
Read More| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
2150 Pennsylvania Ave NW, Washington, DC 20037
Good
The wait time is ridiculous.
Easy metro access and friendly staff
ITS EVERYTHING YOU LOVE ABOUT THE HOSPITAL IN THIS BUILDING.
The Staff is friendly. They remember your name.
All of my Drs are excellent & the staff are professional
The rudest representatives ever, not helpful at all
They would make your experience a nightmare
I have been using this facility and the Physicians there for the past seven years.
Poor customer service just about EVERY time I come here. Long waits accompanied by not being acknowledged by staff just makes it worse.
Walking around 20 minutes + trying to find where I’m supposed to be with green, blue and grey levels… 19 th St, 23rd St and Pennsylvania Ave😰 …
They Just terrible , they have really got to do better
The photo on the website of the surgeon’s bushy beard hanging out around his face mask is disgusting and makes me sure I’ll avoid MFA.
Please post your Covid hours on your website and protocol for when you need to come during those hours and when you may come during other hours
Good doctors, but billing and customer service are very difficult to deal with
Wasn’t seen as promptly as I’d hoped. But the doctor was extremely nice and knowledgeable and she helped me a lot!!!
Reaching a scheduler to make an appointment takes an average of 15-25 minutes. Unacceptable.
My appointment started almost an hour late. Doctor spend very little time with me, did not give me a diagnosis
Have been coming to Dr. Khurana and other doctors here for many years and have highly recommended them to others. These physicians are not only knowledgeable but they are careful and caring.
The doctors are great but the phone staff is incredibly rude and it’s impossible to get an appointment there. It shouldn’t be this hard to receive medical treatment.
The wait was not long at all. Staff are polite and very informative. The doctors are attentive.
The Dermatology Docs are very good. Making an appointment can be a trying experience running their gauntlet of reception.
My husband goes here from Waldorf to see Dr. Belyea his eye specialist. He tells me he is the best in the area for treatment of glaucoma.
The number of times I had to call their billing department to fix billing mistakes is atrocious. A total machine with no care for real people. They just blame the system and procedures.
Staff is very accommodating, Doctors have great interactive manor. They listen atentatively and so far what conditions
I came with were treated very well. For now I am very pleased.
I absolutely loveeeee this hospital. I have never had a bad experience here. They was able to remove a bullet from my hip with no damage. Great hospital ! great staff.
Have been coming here all my life.. The pediatric department as well as the adult department is excellent… Not guaranteed good parking though and the garages are expensive.. Street parking is pretty affordable but you have to get lucky to find one close… Great facility, doctors and nurses 😊🙏🏽 …
I have had nothing but good experiences with physicians in the neurology department. I trust them. And so far they have good care of me.
Would not recommend going here unless you have no other choice. The staff is incredibly rude and the doctor (Dr. Joel) is unprofessional. Not only did he mock my injury but I could hear him joking about it with other staff. They will also bill you for services you didn’t receive.
I don’t understand why anyone would go here. I literally wait on hold for 20+ minutes every single time I call. They have billed me THREE times for the same thing. Every time I get another repeat bill, I sit on hold for 20+ minutes waiting …
EDIT: Thanks to Ms. Emma from patient experience for reaching out to me to rectify the situation immediately. …
Terrible service: went there for a simple annual checkup (fully covered by my insurance company), but they used incorrect code and sent me a bill. It’s been 5 months, yet they are still “reviewing” it. Guess they must have a lot of incorrect bills to review, lol
Please please who ever manage the customer service area …. Those who answer phone call…. Change them or manage them ! I called today to reschedule my appointment and the lady who answer my call was so horrible with attitude and …
Needed cream for my dermatitis to be refilled and called multiple times with no answer. Even used the emergency hotline and left message with staff member who never got back to me. I’m switching dematologist.
I have been taking my mother there for 4 years, she has to get a shot in her eye. I have been so impressed with the care they give my mother, they listen to her and when she say she is nervous they talk to her and hold her hand. I will never take her any place else. Thank you GW for all the care you give to my mother.
Billing has been an absolute nightmare. They make insurance submission errors and billing errors repeatedly. I have spent a full year trying to get 400 dollars refunded. In that time, many other errors have been made. It is fraud.
Cardiologist Lisa Martin I would not recommend I came at 2 my appointment was 240 wasn’t called to the back until 315 had an EKG done Dr Martin strolled in 335 asked how I was proceeded to pull up my information on her computer complaining …
Good Doctor. BUT here is where the experience is frustrating,… Everytime I tried calling his number, I have been hopped and jumped atleast 6 times before reaching someone who can really help me. Everyone passes the phone to the next …
Cannot schedule an appt by phone or by email, having tried a few times most recently for a real problem. Why isn’t there an email for each specialty, rather than only 1 general email box which isn’t answered. GW medical faculty assoc. has a serious ongoing problem which I’ve experienced for a few years now.
I had a doctor with whom i had been working with for the past 10 years. Now, every time i need an appointment i am told he has no availability and i am referred to another doctor or a PA. Tried to schedule annual physical a s was told there was a 5 month wait.
Chemo nurses are AMAZING!! However the staff behind the scenes at the cancer center are incompetent and I have to call the my insurance/this cancer center/the hospital MYSELF just to get everything approved for a simple appointment, several times over the past few months.
Best doctors appointment ever. For a 1:30 pm appt., they got me in a few minutes early. The appointment itself took some time because it was a little more than routine. And I still was out and on my way by 2 pm. Staff and doc friendly and effective and efficient. Could not ask for more.
I never had any problem making an appointment with Dr. Olding’s office, but the others…it’s VERY frustrating to try to deal with the website and try to contact other doctors. The cardiology department is good, but just trying get hold of anyone is the most annoying endeavor. Frustrating!
The Staff at the sleep center is exceptional Ms. Veronica, Ms. Quadetta and Mr. Reggie and there also another young lady but I don’t know her name. They are caring and want to do whatever to make you feel comfortable. Their spirit is one of …
This is the worst office to try and get in touch with. I was calling from a doctor’s office about a mutual patient and was on hold for 45 minutes before I had to hang up and get back to my job. They have a call center during normal …
I had a telehealth appointment scheduled with the endocrinology department and my just doctor never showed up. I called and was told the office would reach back out to me and emailed, but still haven’t heard anything. Waited nearly a month for this appointment. So disappointing.
I had a car accident on 7/5 as a result of losing consciousness and crashing into a tree. My car was totalled and I sustained deep black & blue bruises over half of my body. I was treated at Howard Hospital emergency room where my family …
I went to the location of the MFA at Kenilworth Ave for MRI. I didn’t have a good axperiance with this office. The machine was too noisy and old. I have PPO insuranse but the charge was still too high for me comparing with the level of …
This is the most useless patient portal I have ever seen on any medical site. There is NOTHING here about my recent surgeries, x-rays, lab results – nothing. The last entry was last June 2017. There is never anything in my inbox – not a …
The student doctor treated me like a human being, but Dr Shakoori’s first comment to me was that I would miss appointments (because I am homeless), then she re-diagnosed me from Rheumatoid arthritis to something I’d never heard of BEFORE …
I prefer to get my care from GW than from the drs here in Virginia. My case is more complex than the doctors here can deal with plus it’s all one combination of drs all within contact and Network with each other.
Trying to get an appointment, which was never easy, is now next to impossible. One cannot help but wonder if this is due to basic incompetence on the part of the administrative staff, or the damaging impact of Obamacare on our medical …
The “rescue room” doesn’t answer the phone, nor do they check voicemails (10 hours and counting, multiple calls, with no response). And scheduling, for the center in general, is a joke. If it weren’t for a few good doctors, I’d say this place reeks of incompetence. Any urgent care looks great in comparison.
This review specifically refers to the MFA lab; the worst level of service I ever experienced dealing with healthcare providers. Bad service and rude staff.i was referred to the lab from GW; all they could do is tell me that they are not …
Predatory Billing
Incredibly unprofessional. I paid my $60 co-pay on the day of my visit (July-22) …
Listen: these operators are going through a lot right now, as well as the doctors, nurses and hospital workers..Keep your cool, and once you get a great internal operator / scheduler / magic maker like Terrence, it makes it all worth while. …
They will charge you $200 for a 15-minute telehealth visit that is required before you can get an in-person physical. This is not the first time I’ve been overbilled by GW. I’d go there if I was in a life threatening emergency, and that’s it. They’re as greedy as any medical system out there.
When trying to pay a bill on-line, I pressed “*” option to request an automated call-back. This functionality in their system initially did not work. As I wanted to pay my $15 bill, I was on-hold for 20 minutes with no agent answering the …
Healthcare needs to be human, but the process of reaching a person at this institution is impossible. My family has only seen good doctors at GWFaculty Associates. HOWEVER the process of trying to call to speak with a doctor or her/his …
This is my second pregnancy that I have experienced with this faculty. The first one was AMAZING but this time around I have had them call me to many times to reschedule my appointments with less then 24 hours before my appointment. I hope they get it together because I love this faculty.
I had an appointment on Saturday morning. They said Dr didn’t come and cancel my appointment when I arrived in the GW FMA at Porter St. I set another appointment in the Brentwood center at 8:15 am on Tuesday while I just got off from .y …
I had a wonderful experience at the GW Medical Faculty Associates. I saw Dr. Maram Alkhatib and she was wonderful and very helpful. She listened to my concerns, took notes, and had great bedside manner. She was very knowledgable and I …
My experience here has always been good up until now I had the worst experience today with one of the doctors and the supervisor! The supervisor made the situation no better! the doctor was very rude to me all the staff and nurses apologize …
I have been coming here for about 7 or 8 years. At first, it would take about 2 months to get a routine appointment with my primary care doctor. Then 4 months. Then it was 6 months. Now it is 9-10 months. The schedulers told me this was …
By far the best mental health care I’ve ever received at a hospital. By far the most welcoming, cheery psychiatric ward I’ve ever been in (I’ve been in 3), with far better and longer groups, better entertainment options, better nurses, …
When I first began going to the GW MFA 3 years ago, my rheumatologist, Dr. Nora Taylor, was excellent! I was diagnosed with lupus and received the best care from her. Dr. Taylor recently received another position at another practice and …
I have had decent to a bit above average service from the doctors here. But dear lord is the billing department incompetent. I can say without exaggeration that well over 50% of my bills required me to repeatedly make calls for them to fix …
Continually “forget” to send a report of my mammogram to my Ob-Gyn even though I have tried to make sure they have her practice name and address. Now they are giving me the run around on obtaining my previous images in order to have them …
I have been a patient at the George Washington MFA Building since I was 17. My care has been smooth up until now. Customer Care as well as service has gone down hill. Am currently pregnant with my third child and every OB or NP I have seen …
Managing appointments, renewing prescriptions, and accessing own health information are extremely hard, including several rude attendants in the way. This makes the whole experience very frustrating as they don’t seem to have any sort of …
I have been with GW MFA for over 26 years and they have not failed me yet. From my primary to the specialties, they have always been here for me when needed. They are patient when I need someone to listen. Careful to explain everything …
This practice couldn’t offer me an appointment downtown where my office is, so I drove to the Bethesda location and there, found out my appointment had been canceled because “the doctors had a conference.” (Query why, if they had a …
Disgraceful. I’ve been a patient for nearly 3 years (regretfully), and it is nearly impossible to schedule an appointment, let alone speak with a receptionist or nurse. I don’t even know the name of my PCP as they have changed my PCP …
I’m probably going to have to start this entire process over again because my ENT doctor never wrote my second referral(?) to the Sleep Center. So all I know is that I have supposedly have severe sleep apnea and I can’t get them to treat me …
While the doctors are great, we are unable to schedule appointments. They either don’t answer calls or they only can schedule you 2-3 months away. This is ridiculous. I can’t plan in advance getting sick.
I had a procedure done in early September, couldn’t reach my doctor for another month to hear about any results, the assistant was of no help either. Fast forward to November/December and administration failed to put in an order for one of …
Is the GW MFA appointment staff on strike? Seems like it. I’ve tried 3 times today, waited on the line for 30mins each time for someone to pick up the phone and gave up every single time. Are they really drowning in so many appointment …
This review is for the billing department – I switched insurance accounts this year. They left my old one on my account, twice sent the bill to that insurance and then when I reached out to explain the error and ask them to remove the …
Can someone tell me where I can complain about the experience at the GW Medical Faculty Associates? I am a patient of Dr. Joshua Cohen. He is very good but the practice is a mess. It’s been a week that I need to renew my prescription and …
Do not go to this doctor if you do not have insurance. I cannot tell you how many times I was told I was being charged one amount in the office and then received a bill for triple the amount the next week. They also tried to charge me as …
I would say I would give this place zero stars but I do like my neurologist. I am honestly shocked at the lack of responsiveness of the staff. I have never encountered anything like it in my life. You know it’s bad when even the doctor’s …
GW Medical Faculty Associates billing is a disaster. Even though I have a procedure code for the procedure performed, no one can tell me the cost. Even when my insurer, CIGNA, called, they could not get an answer. My husband had a situation …
I had the worst experience ever, I showed up to an appointment 3 mins late which I have called prior to coming in and the receptionist that answered that works in the office not another department said that a few mins is okay and that he …
Do NOT go to their Urgent Care clinic on L st NE.
I went there in December for a cold that I thought might be strep. I paid out of pocket same-day. Services were fine, no complaints and the doctor was nice. …
The visit itself was perfectly fine. It’s the billing department that has been terrible for me. I had a visit on October 2019 and paid everything off due in that visit. The next few months I would receive bills in the mail saying that I …
I am very disappointed by the lack of patient care, unhelpful staff, and no follow-up. I will not be returning to this hospital and I will recommend others stay away. After waiting for well over an hour for my appointment, I was greeted by …
Just arrived to my appointment to find out it had been cancelled due to the doctor having an emergency. Understandable, however I was not notified until speaking with the staff. The girl claimed they didn’t get a chance to reach everyone and she had to leave voicemails. I triple checked and I never received a voicemail.
Do not recomend. It’s impossible to make an appointment as a new patient. I had to call at least 8 times to get an appointment. Once I got an appointment, they billed the wrong insurance depsite giving them my new information. It took me 2 months to get it sorted out and to get a refund. I repeat, DO NOT COME HERE.
This is literally the hardest place ever to get someone to pick up. I’m on hold for literally 20-30 minutes every time just to end up speaking to someone and then they direct me elsewhere because “they can’t do it.” They always point to …
By far the worst when it comes to Lab work! There aren’t enough seats so many elderly people have to stand! It’s sad & the girl at the desk says it’s always like this. I got here at 12:04pm & it’s now 1pm. For this to be such a prestigious facility I’m disappointed with GW service!!
I can not stand the Pennsylvania location, these people are rude and always rushing me like my insurance isn’t paying them for their time. Its been multiple times where I’ve gotten a print out of a appointment, i made at the desk and …
The doctors are good but the staff has gone way down hill. Very sloppy and unprofessional. Do not return calls or show care or respect for the consumer. I have found this in dealing with two separate units. This needs to be corrected and some staff training.
This is the worst doctors office I’ve ever been to for obgyn. The wait was hours for an appointment. I was treated as if I was being weird for asking when the doctor would come. I just had a baby and not only did they never call me back and …
I cut my hand open at work and walked across the street to GW hospital emergency department. I had to wait for a while before I was seen which was stressful because the wound was actually open and I was only covering it with paper towels. …
If I could give negative stars I would. Absolutely awful patient services and prescription management – they make it wildly difficult to secure refills of prescriptions. Also received a different patients’ bloodwork results instead of my own. DO NOT go here.
Booked appointment six months in advance, doctor left practice and I was never informed after taking off work. The day before, after calling to confirm, I am told that I will have to wait another four months. After asking for a supervisor, I was hung up on. After calling back again, I was hung up on again.
I’m a new patient recently referred to this faculty. I called to make my first appointment and was informed there was a issue with new patient scheduling. Which is not a issue. I asked as a new patient with a referral to be seen are they …
This review pertains specifically to the audiology department. Absolutely awful service.
1. No one contacted me to inform me my earplugs were ready to be picked up. …
So, I had to wait months to get this appointment with this earful place. I was late, no problem I get it. Now I’m here and you tell me that I can’t be seen b/c you were already double doomed. Not my issue! Then you try to make another …
No matter how good the doctor is on paper, don’t do it to yourself. They are dragged down by the administrative staff. No modern appointment management. I waited every time for 45 minutes to an hour after my appointment time, while I …
I went to GW optometrist Dr. Bitar for a 10am appointment, by 11:40 I was still waiting to see Dr. Bitar. Needless to say I left, but not before voicing my displeasure directly to Dr. Bitar with being left in a cold dark exam room for over …
My doctor is great, but the office staff have a level of incompetence I have not seen before. It’s taken more than a week to get medical records the hospital sent over, that I need urgently. My fiancee has not received lab results taken …
One of the Worst Patient care experience in the hospital setting. Althought many of the Doctors/Providers are talented, the staff and the patient experience is one of the worst! Having gone for an elective procedure because I really llked …
Absolute nightmare to deal with if you need to reschedule or cancel appointments. Doctors aren’t nearly good enough to justify the miserable customer service. Also I shouldn’t have to call your office three times and then post a negative …
While I have had nothing but great experiences with my GP Dr. Adam Hodes, the reception at GW medical faculty associates is abysmal. They will lie to you and say the system is down one minute and then the next that they don’t take …
i would not recommend using this facility. it is very hard to get through to anyone to schedule appointments (phone trees that last forever). when you finally get through there is no guarantee that the scheduling person will actually be …
Called twice to schedule an appointment, left a voicemail the first time, heard nothing back… the second time I was told I would receive a call back, again no response. Called a third time, was asked if I could hold… Sat on hold for 30 …
The neurology team that supports VHC misdiagnosed my husband and was totally dismissive of his symptoms. He was hospitalized four times over a 3 month period with stroke like symptoms and each time sent home and told the symptoms were in …
I was given a prescription from the Dermatology Clinic but they failed to get it to my pharmacy. After leaving several messages over an almost 2-week period (by email, phone, and through FollowMyHealth), I went to the clinic in person and …
My appointment was verified last week. Apparently, this practice has two systems…”an old one and new one” Upon arrival, the office indicated they could not find my appointment. After searching they found it but a doctor would not be …
My experience wasn’t the best, after waited weeks for my appointment, my doctor rushed in and talked to herself for 15min in a very fast pace then rushed out. You’re nothing but a job in their pipeline that needed to be moved out ASAP. When …
I would give zero stars if I could. This place is full of liars, scammers, and frauds. Forget about medical care – protect yourself from their harassing billing practices and DO NOT GO HERE. I have been getting bills for $1000 for over one …
Dr. Vargas is outstanding as a surgeon, advocate and person. I have had three prior surgeries and can confidently confirm that she is an incredibly skilled surgeon and has the best personal interaction with patients that I have ever …
Sadly, To say look elsewhere for care especially for Maternal care.There are a few individuals who will help you with getting in contact with the correct people, give you the correct information, thoroughly care for you, your needs, and …
I made a appointment in a few months but somehow the doctor canceled it and claimed to call me but they never did now had to push the date back another month… this is the worst doctor ever never I had to go through this with any of my PC doctor now if you guys are new I advised you to go elsewhere
I would advise anyone who is looking for a primary care physician to carefully consider other options before looking here. Over several years as a patient with GW Medical Faculty Associates, I spent hours on hold in the phone trees that …
I called today to schedule a consult with a doctor in the Division of Gastroenterology since my Primary Care Doctor recommended a colonoscopy due to blood in my stool (I’m only 30 years old). I was told that their earliest opening to see …
After a week in intensive care, I learned I experienced a thyroid storm. Drastic weight loss, no voice, migraines, stressing…was a hard few months. Then a dear friend recommended that I meet surgeon, Dr Joshi. His team was very responsive …
I saw someone below say that they wish they could award 0 stars and I’d like to second that. Over a year ago, I went to GWMFA for a few visits. I didn’t have any issues, they were pleasant enough. But upon my second visit, I had an …
If you need organized prescription management this is not the place to go. Terrible primary care. Over the past 3 years as a GW patient with internal medicine I’ve been following up after my appointments to point out mistakes a variety of …
If I could give 0 stars, I would. I was scheduled for a surgery consult with Dr. Vargas (after months of waiting). When I got to my appointment, they told me it had been canceled and they didn’t know the reason. I received no call, no …
I rarely take the time to review businesses, but this place is so bad, it’s worth warning you. On May 19, I had a general medicine appointment at GW Medical Faculty Associates to receive a referral to a specialist for an acute issue. I …
ENTs suck here. They give up on their patients and they’re only good at removing tonsils. Wish you the best of luck!
The Dermatology Office needs someone up there who will answer the phone. What the H is going on? I called for hours days after day and no one picked up. Kept getting the msg service. No point in leaving a msg they NEVER call you back. Patients are obviously NOT their top priority!
I’d like to thank Medical Faculty Associates for bringing me a little closer to G-d this weekend. I asked for prescription refills 4 days ago… and still no meds! This is excruciating in so many ways. …
If I could award zero stars, I would. After receiving numerous emails and texts about my appointment (and confirming from my end), my appointment was cancelled at 7:32am for a 7:45am check in today. I was on the elevator headed up to the …
I honestly regret coming here to get a foot issue resolved. It took four (yes, four) appointments to get an MRI after they were cancelled or rescheduled on me with no notice, the billing department refused to amend a billing code issue that …
The place is a scam and a rip-off. Went there for a routine visit which insurance covers 100% but was charged for establishing care which has a high deductible. Plus the code was likely wrong as the Dr. didn’t provide the services listed …
I have never received worse care. Neglectful, irresponsible, unprofessional on every level. I would rate it lower if possible. They ignore emails and it’s impossible to send a voicemail or speak with someone. Staff doesn’t communicate, I’ve …
I did not receive notice my doctor was retiring until my pharmacy called to indicate they could no longer fill my prescriptions (apparently they sent a letter in the mail i didn’t receive). When I called to see if another physician could …
After moving to the DMV in July and doing some research, I established with GW and continue to be impressed, especially considering the medical facilities I had in New Mexico. Got in quickly, got scheduled for several referrals (again …
Scheduler incorrectly inputted my insurance when I booked my appointment for Infectious Disease specialist. I was referred by the emergency room to followup ASAP with a specialist. They said everything was good so I drive an hour in rush …
This place was neglectful and uncaring at every possible level. I was having a prolonged adverse reaction to oral contraception long after I stopped taking it, and was concerned about a possible endocrine imbalance. When I originally …
This review is not for the doctors/nurses, which are great at all the locations I’ve been to. The billing department here is downright awful. They incorrectly billed me for an annual well check, which is supposed to be fully covered. Should …
I don’t understand all the negative reviews. This place is amazing. Doctor care across disciplines is coordinated, the MyDocs app has test results show up within minutes of getting your tests. There’s a pharmacy here and you can get your prescriptions almost immediately. I’ve never experienced care so loving and kind.