Hanover Insurance Group employs more than 2,000 affiliated insurance agents who are licensed professionals that can determine a customer s specific needs, assist customers with claims and periodically…
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
440 Lincoln St, Worcester, MA 01653
(Translated by Google) Incredible green areas for walking.
(Original) …
(Translated by Google) Wonderful auto insurance and great job!
(Original) …
Hanover took complete care of us, from the minute that I called, from the wreck, to the day my car was ready to roll again. I’ve never had any less service from them. This is exactly why I don’t bother to shop around. I feel like we’re …
I like it.
Keeps me covered.
Good place
Great company
Beautiful grounds
Nice place to work
Great to speak to
Buitiful grounds keeping
Best rates ever
Good value Thanks
05 billion dollar corporation
Fast, efficient and friendly.
Did visit this place, I drove by it.
Professional and experienced personnel
Great building great company
Great service great prices
I would trust my kids with them!
Great service and competitive pricing.
Great place
Real decent staff that work there
its really nice with well maintained grounds
how are u not open on weekends thats when people buy cars
Easy and simple to get in contact with and the rep was friendly
We are so happy! Great company!
Long established insurance carrier. Sells exclusively though agents.
VERY GOOD COMPANY I HIGHLY RECOMEND, NOT ONE ISSUE
Great Price, no experience with claims, thank God.
The agent was very competent, respectful and efficient!
Great company! Extremely responsive and helpful.
I work here and was voted in Forbes magazine the best employer to work for.
Stay as far away from this company as possible. They are the most dishonest company I have ever dealt with!!
Kind, courteous, respectful, knowledgable and caring service throughout the entire process.
Great staff very helpful.claim representative john p. Great guy.
Awesome company, great product and very easy to work with!
Great rates, great customer support service, very good mobile app.
Great company, easy to deal with and has a great affordable price.
We love Citizens Insurance. Great company and great rates
Great follow up a good insurance company to go with saved me $700:00
Great service during my claim to get my car fixed after getting rear ended!
I was so pleased with the service and the cost I sent other customers to Peppler who were looking to change companies.
This Company is extremely unprofessional and do everything possible not to pay a legitimate claim. Adjuster John is an embarrassment
Took great care of me and the process was quick and smooth. Thanks again Hanover.
Great company. Had a claim and the adjuster has been great.
We have been with them for a few months and they seem great! I would refer to friend and family
Went from paying 340$ monthly for NO FAULT, to paying 177$ with the help of Nick Weatherhead! Very grateful for all staff involved 🙂
Great customer service and friendly! Good pricing for my home and auto insurance.
Great company. We had a claim and they responded and paid very quickly.
They have been great to deal with.…..on my claims the adjusters have been so nice and helpful!
With how well Hanover takes care of our home and auto it will be almost impossible for another insurance agency to convince us to switch.
Excellent, amazing company with wonderful people working there – it seems like they’re constantly attempting to modernize and improve, which is all anyone can ask for!
Love Hanover, love the outstanding customer service, quick, friendly- just a great insurance company!
Unfortunately, had to file an auto claim this year… Process was quick, very professional, and “forgiven” as our 1st claim. Great service!
Great place to do business. Every aspect of their service is top notch. I always feel like they have my best interest in mind.
Very poor communication, seems like this place has some pretty bad management.
Great and easy. I made a claim and it was a large one over 10,000 and they had no problems taking care of it.
Excellent insurance company. All of your needs are taken care of without doubt. Great care and customer service.
After being recently widowed due to a car accident, Hanover has helped me through the maze of paperwork and other things that can be overwhelming without their expert and timely help. Thank you.
Great Company! I have my Auto and Home with them and very happy with my premiums and the customer service is top notch!!
Thornton and Powell”s agent Jonathan Mayotte has been excellent in servicing my account and getting me the best coverage for my money.
We just had a hit and run claim and Hanover was very responsive and on top of everything. The entire process was seamless and easy.
Hanover provides fantastic customer service. Highly recommend!
From the insurance, to the communication and prices, everything has been excellent. We are very happy with Hanover.
a great insurance compay i just say enough about them i have been with them for a while. if someone ask me about a good insurance company i would say Hanover
Great company with very competitive rates. We had been with another insurer for 20 years or so and when we bought our new house their premium was through the roof.
I’ve been a customer for over thirty years and always felt they’re fair and quick so the only reason I gave them four stars was they haven’t completed my claim BUT they rebuilt my kitchen sink so we won’t be without a sink during renovations. So glad they did!!
Trunia was an amazingly wonderful and professional agent who guided me through the process of selecting my home insurance. A wonderful experience. Thanks, Nia.
I just added homeowners insurance to my Hanover Auto policy and was very pleased with the sales agent (Charles) and the cost of the policy.
Great company so far. I left my longtime provider due to increase. Hanover quoted me apples for apples coverage and saved me lots. Very Happy
This is an insurance group who is complicit with its insurer in lies fabricated by its insured company in order not to reimburse for flood damages caused by their insured company. They deserve ZERO stars for not doing what is right and complying with falsehoods claimed by their insurer even with evidence in front of them.
I love the outside of this insurance building, it’s away nice to do my exercises walks around it and take beautiful pics. If this insurance treat people and maintance the insurance business the way they keep the ground? I would not mind look into they business for my own car or life insurance.
The customer service representatives at Hanover ins Co. Are amazing!, quotes,transactions, they answered all questions and addressed all my concerns. Thank you so much!
They always beat the insurance rates compare to other companies in Michigan.
So far Good experience for accident claims as well. I didn’t have many but one time small stuff they did processed very quickly.
Hanover Insurance company in Worcester is a very big building with many different offices ON 4 floors and if not for the person at the front desk you can easily get lost. …
Great company, saved almost $300 a month on my monthly payment!! Huge difference and greatly appreciated. I highly recommend this insurance company. Great customer service, very friendly and professional.
I over paid a premium, they were kind enough to send me a check that I didn’t even realize I had coming to me. Unfortunately my three-year-old tore it up. I called them and the operator who answered was able to cancel the old check and send …
Very satisfied. I have had no claims, and I hope never to have one.
Garrett Roe of Royal Oak, Michigan, has been a wonderful agent. …
Great insurance company. Had some home issues. But when I want to use the online service to pay my auto insurance which is all time, the online server is always down. They need to look into that and fix it ASAP. 😠 …
Very disappointed today. Patrick Subaru was waiting for the stamped RMV-1 form to come over for 3+ hours (typically the turn-round is an hour or less said the Hanover rep on the phone). And we were all waiting there at the fax machine from …
This is too soon to write a review on Hanover Insurance as I have only been with them about 2 months. But I have NEVER had an insurance come to my house and inspect it inside and out. I am insulted! I will write a NEW review closer to next June 2020. It is then that I can actually give my real opinion.
I have auto and renters with The Hanover Group and my Agent is Lademan Insurance Agency. They’re like family to me ! ^_^ GREAT Customer Service !
Great place to be at. I know many people that work here, one of which is my lovely wife. They treat her well and she loves her work. They have a ladder that one can climb up or sideways if that career path doesn’t work out. Kudos to the management for listening to your employees and your customers.
Great insurance company. Prompt services. Highly recommend for their competitive rate v/s good coverage. I have 3 vehicle and umbrella policy with them and I would be there for many years.
Thankfully I haven’t had to make a claim yet but I can vouch for the quoting process. Alex F. was very helpful, communicative and pleasant and made the transition to my insurance company as smooth as possible. Hopefully you’re lucky enough to get him as a rep too! Thank you for saving me $$$!
Saving money on premiums for both home and auto! Prompt action on a recent claim. Fair, efficient, prompt, professional! Very happy with Hanover group/ Citizens Insurance!
Been with Hanover for sometime now and for the first time in over 20 years I had to file a claim and they made the process beyond easy and took care of my issues and claim well beyond my expectations. Nice job.
It’s a very beautiful sight in Worcester almost like a landmark
I had never dealt with a disgusting insurance company until i met this one. My car was hit on the 29th and i have been sitting at home with very little or no help whatsoever for at least 17 days now. I have used my own funds at this point …
Very dishonest. They owe me over 100.00 for paying twice and said it is not sent back by a human being but by computer. Apparently they dont have humans to do the processing of refund checks and therefore their accountability and …
I would not recommend using them for home insurance. Unprofessional
Rude……
SPOILER ALERT! If you like your employees, use someone else for Workers Comp. They are incompetent and you will probably end up in court because of them. Employees, I suggest you don’t get injured on the job. Took me 17 weeks to get a …
Very happy with our new insurance company. Scott was able to save us a lot of money on both home and care insurances. I like having a personal insurance agent. I would highly recommend.
The value of an insurance is in its service. A recent auto claim was handled in a very timely and efficient manner. Insurance is something you hope you never need, but when you do it needs to work, and Hanover works very well.
I can vouch for Havover Citizens. They know their job.
They are on target and very very informative. Everyone I have spoken with or had to deal with even while making a claim was very nice and professional and they knew exactly what I had to do as well as their job. I would recommend this company to anybody
Hanover made our claim process Painless. We insure Our Car and Home and I wouldn’t switch to any other Company
Hanover offers all types of insurance. I have friends who work at the Lincoln St offices in Worcester. They tell me that it’s a good place to work.
I find their insurance to be a little pricey.
The property on Lincoln St is GIANT, and it’s very beautiful.
The CS is very insensitive when explaining rates/ your policy to a person who doesn’t ‘speak insurance’. Just repeating the same thing over and over again. I also had the pleasure of getting to hear a bit of what they said before I was …
I’ve been with Hanover for years. I am completely satisfied with their service. Most recently I filed a claim for hail damage on my house. The adjuster completed all paperwork, including a check, from his car while in my driveway. Literally one working day!!
They kept my rates low during renewal. I watch these things like a hawk.
My wife hit a deer this year and they were very proactive at handling the claim. The only downside was that they didn’t want to pay for OEM parts, but …
Today marks the beginning of week 3 since Hanover admittedly made a $4k mistake on our account. Even though this mistake was identified and apologized for, our bank account is still $4k overdrawn because Hanover refuses to interrupt their …
Extremely pleased with Hanover. No one likes to have to deal with an accident but Hanover makes this process as painless as possible. Their first concern is always for those involved and then they advocate on your behalf. Great customer service at affordable pricing.
I have been very satisfied with this insurance and was quite honestly surprised to read some of these reviews? I’ve been with Citizens/Hanover for nearly 7 years now (I think) having made 3 claims and never had one problem. The customer service has been excellent and always get a fast response.
First and hopefully last time I will ever “total” a car. And in spite of all the warnings to the contrary about dealing with insurance companies in such events, my experience with Citizens was amazing. From the first call from them–telling …
When my car was damaged by an animal running into it, Hanover took care of paying the company that fixed it and the car rental company too. It was fast and easy. The car got fixed and I am very happy with it and Hanover.
I had an amazing experience with Hanover and agent Jerry Walker this fall after I signed a contract to purchase a home. Jerry and Hanover have been excellent ever since, in communication and follow through. I have no reason to seek any other carrier!
We received Hanover Insurance through Our Agent & are very Pleased with Them . They handled our Claim for Our Roof damages very Quickly .We have both Home Owners & Car Insurance with Them . Very reasonable Rates as well .
I have never used Hanover insurance, but the grounds are very well kept and are a great place to bring your dog either after hours or on the weekend. Just be respectful and clean up after them if you bring your dog.
Very satisfied with Hanover! Website is easy to follow, customer service is knowledgeable and pleasant. While I’ve only been with them a few months, my agent, Garrett Roe, was spot on in his recommendations. He put together a great package, was thorough and informative!
In the process of working on existing policies right now with William Dent. It has been a pleasure moving through this process from beginning to end result. Communication has been great – email & phone. I even saved money in the end!
We have had Hanover for quite some time now. We have had such a great experience with them. They were very helpful with a car accident I had a few years ago and again when I had a tire blow out a few months ago. Great customer service!!!
So far we are very happy with Hanover. We were with Safeco and the premiums were outrageous! Our previous agent would just let Safeco auto-renew and not shop around to get us the best policy & pricing. We are very satisfied with Hanover and our new agent.
I’ve used Roadside Assistance twice now and the service is top notch. They keep you informed of the process as it moves along (text alerts regarding towing, etc.) and this is really helpful. I really felt like they were concerned about me.
Recently had my first claim in 47 years of home ownership, Claim was for hail damage on roof. Claim was reported over the phone and took about 5 minutes. Claim adjuster was out in a couple of days and approved the claim. Left me with a …
I have had home and auto insurance with Hanover for just a few months, but this company came highly recommended by my insurance agent when I was ready to get these two coverages together. So far, I have been very pleased with the changes that I made to my insurance coverages.
We discovered hail damage on our roof. The entire claims/repair process took less than 2 weeks. By far the easiest and most professional claims process I’ve ever experienced. Thank you!!
I’ve been with this company for 5 years and have had nothing but a great experience. 3 vehicles all full coverage and all with great rates. Ron White is an awesome insurance agent, ask for him if you’re looking for a good deal.
Had Hanover for car and home for over 10 years. Personalized service in an impersonal business. Luckily we haven’t had to file many claims but when we have the response was immediate and matters were resolved quickly. Agent has always been super responsive with any questions on all occasions.
Chris was outstanding! He took our information and walked us through the entire process for both automobile and homeowners’ insurance. Through the process, he saved us a considerable amount of money on both insurance policies. We’re glad we made the call to The Hanover Insurance Group.
We have been very pleased with Hanover Insurance. We recently had a storm in the area. They not only replace our roof, but also replace our vinyl siding that was damaged. They were pleasant to work with very fair and fast. Thanks so much!!!
Great policy and coverage with Hanover/Citizens (premium edition). I use Hanover for both home and auto. (And yes, I’ve had claims for both home and auto.), but fortunately, every interaction–from adjusters, customer service, contractors, agent , etc has been positive and smooth experience. I confidently recommend Hanover/Citizens
we had a leaky pipe in our finished basement and unfortunately the after math was horrific. Asbestos was found, in wall board compound and old vinyl floor. We had to haver the entire basement abated and ripped apart and demolished. The even …
Over the years have dealt with a few insurance companies for auto, homeowners and additional riders. The customer service from Hanover is heads above all the others. I generally go years w/o any claims and had 2 (car and home) within a few months. The adjusters were delightful to work with and all settled to my satisfaction.
I have Hanover for my home insurance. I did have them for car insurance as well, but they raised the premium over $1000 when I got a new car making our total premium for the year almost $4600. It was a Honda, not a Lexus. I’m 47, nothing …
I have been with Hanover for home and auto for many years. Every couple of years I get competitive quotes and Hanover has always been the best deal. Last year an ice storm cracked my front windshield. I contacted my agent, had an appointment to have it replaced the same day at no cost to me. Excellent service!
After receiving notice from my former homeowner’s insurer that my premium was increasing by almost $2,500.00, I decided to shop for a better rate. My current Hanover premium is less than 25% of what my former insurer was going to charge. And, it’s not all about the money, their personnel were very professional and friendly.
They sucks sooo much I regret ever going with them I’ll rather go with liberty mutual
We have had Hanover for our vehicles for some time and they have been excellent to deal with in those unfortunate times that we needed them. When there has been an accident, they seamlessly take care of everything with my preferred repair …
Hanover Ins Group is the best insurance company I have ever had. I have been a customer for a few years now and can say that all my correspondence has been very positive and prompt. I have had an auto claim and the process went very smooth. I would definitely recommend this insurance company.
Unfortunately I’ve had a claim. Hanover made my terrible experience so much better. I had a new car 3 days later. My medical adjuster was in contact with me daily. Whenever I needed something they were there for me. With newer car …
Terrible customer service. Talked to 2 different reps and both conversation were absolutely awful. Just a sneak peak of the entire friction: …
If I could give zero stars I would! By far the WORST Decision I’ve ever made was choosing this insurance company!! They work against you instead of with you and expect you to deal with everything on your own if you get into an accident!!! I …
Absolutely the best anytime you have a problem they are there for you I love Hanover highly recommended
No one ever wants to make a claim in the mining industry, but on occasion you must. One of my employees got into some quick sand, and sunk the dozer we had on rent. We were able to get the dozer out, but not after we hydro-locked the …
My claims team did a great job on my auto claim and were very professional! I insure both house and car with Hanover and the costs were $1000 less than my previous policies. I highly recommend Hanover Insurance.
Simply amazing! Had some issues with the roof of our house. Hanover rep came in the same day we called. They looked at it and told us to work with a contractor to replace it. They then worked with our contractor until the roof was replaced to our satisfaction. Never had a better experience, thank you Hanover!
The true value of an insurance company is when you have to make a claim. Our basement had some flooding and water damage that was sever enough for us to file a claim. Michael, our adjuster at Hanover, did a fantastic job. He truly went …
I cannot tell you how happy I am with this company. Unfortunately I had to put in a claim but Hanover response and Ryan Davis the adjustor made the entire process seamless. I am really beyond words how efficient the team is and how the …
Got hit by a policy holder of theirs. My vehicle was parked in a lot with nobody in it. Two weeks later and Debra Morris (one of their insurance adjusters) has actively managed to avoid all contact despite an estimate Fax and multiple …
If I could give zero stars I would. They actively do everything they can to avoid any contact, do not return calls, do not communicate, and simply don’t seem to care about human beings. I had the pleasure of working with Debra Morris, who …
Hanover Insurance has surpassed our expectations in every area. We were the victim of a commercial structure arson on Easter Sunday. They acted promptly and treated us more than fairly with the reimbursement amount. Those who say their …
This company are the biggest scammers I’ve ever met and ever had to deal with in my life!!! I was hit by one of THEIR customers and their customer called in and filed a claim and started and stated they hit me. It’s been 44 days since she …
They hiked my premium up by $600 in one year with no reason. No explanation other than “inflation”. I am a safe driver. No tickets. Two not at fault minor accidents over a period of 15 years. Seems like they have lost sight of their vision. …
Ill come back with my story once my car insurance deals with them.
Do not recommend dealing with them at all. If their drivers have hit your car go through your own insurance not Hanover. They will do all they can to not pay for your damages. Also go to yelp to read their reviews.
Everything was great until my son turned 18. He got his own car and his own insurance policy. Hanover added him to my policy without even asking me. It was an extra 200 dollars I did not have as a single mother. I called my insurance broker …