We are TMS. We speak a different language. We do business in a different way. We are on a mission to Grow Happiness, and that starts by being … See more
Working directly with VP of Customer Experience Kristi Schleicher was a great experience. She resolved my issue quickly. Thank you for the assistance. …
Jo was extremely helpful and very personable! He truly seemed to enjoy his job and helping customer. We are very happy to have our mortgage with The Money Source.
I reached out Kristi on a Sunday night and she responded quickly. I was very confused and she helped me out! Even told me to keep in touch with her about my issue. Thanks Kristi
This company is such a joke. We had problems with them when we had a mortgage of them constantly changing the amount they wanted due for escrow and continuously raising our mortgage payment. Also, sold our house in 2016 and they told us we …
i am VERY dissatisfied with this company. I was never informed that I would have to pay PMI for ever if I didn’t put down 20% on my home. No one knows what they are doing. I’ve called 4 times today trying to find out WHY my new homeowners insurance policy wasn’t received when I faxed it in on 9/24/2019 and it’s over a month later.
In completing my refi process worked with the Customer Experience VP. Great experience, she was thoughtful, concerned about my questions and expert enough to resolve all issues with a positive end result. Will recommend TMS to family & friends.
I have requested copies of my payment receipt statements for April & May, 2020, by E-Mail. It’s been 5 days and NO E-MAIL has been received as of this post. In this day & age of communication technology, this would be a very simple task. I would like a response to my request. Regards, TC
Liza from the money source was amazing! I had a small hiccup on the lawyer side of my sale. Liza was very diligent on checking up making sure my mortage was paid in full on time. Also, she helped me out with a request for the payment …
These folks have helped me inass…i many ways that has provided me the opportunity to complete my desired outcome. I want to leave my hometo myKy house to build on. They have already begun. I sho appreciate the decision in my dream from …
DO NOT WORK HERE !!! My name is Depresha Givens I STARTED AT TMS DECEMBER 3RD AND NEVER GOT PAID!!!! LAST MONTH TIFFANY SAID IT WAS SENT OUT BUT LIED IVE BEEN WAITING 2 WHOLE MONTHS FOR MY PAYCHECK IM NOT YOUR SLAVE AND WILL BE TAKING THE COMPANY TO COURT
TERRIBLE customer service. My sister and her husband Have been using the money source for four years ( for their mortgage and have never missed or been late on a payment). Fast forward to the beginning of this year. Our dad became very …
Kristi Schleicher is the one person that helped me this last 5 months trying to get my loan back to Normal. Kristi you are the best ever and a true asset to your Company TMS. You went beyond your duties and my family and myself would …
Kristi and Derick went above and beyond to provide outstanding customer service and to ensure I have everything for my mortgage needs. Highly recommend the Money Source.!
I would give zero stars for this company if given the option. They are crooks, the called me to offer me a deal to get a better interest rate for my home. They tell you to hold payments and all that during the process hit you with a late …
Chayla was very patient with all of my questions and took her time to explain it all to me. She was very professional throughout the entire conversation. Thank you so much Chayla I really appreciate it
Customer service is okay. The agents are friendly, but some are not very well trained. It took me about 4 phone calls and talking to a manager to get the information I was looking for. Something that should have been resolved the first time I called. No other issues.
CSI was knowledgably and efficient. However, the pale pastel color scheme and half tone print of all print and web materials make reading hard to do for this old geezer, it’s like they did it on purpose to make it hard for us oldsters
Excellent customer service.
Not sure why people are having this much issues with the company but I’ve been with TMS for close to 3years never had 1 issues with the system or customer service.
These people are the worst. I can’t wait until they sell my mortgage to another mortgage company. When you call the customer service line, the same 4 people pick up and they all state different things. Even though I mailed my mortgage …
When we bought our home our mortgage got transferred to this company and we didn’t know until the letter came. Our original advisor told us this was common and we thought nothing of it. We consistently payed our mortgage on time with …
Kristi did a great job looking into what was going on with my escrow and her response time finding out the answers and getting back to me was super. I really appreciate her taking the time to hear my case and getting a resolution.
At a time like this TMS is not offering any decent option to push back the mortgage payments. The option they offered was you don’t have to pay for 3 months and it will not effect your credit, but you have to pay all back after the 3 …
Kristi Schleicher is professional, knowledgeable, patient, and attentive. I had a very thorough conversation about my mortgage with her.
Thank you for all your help again!
The money source loan servicer’s has been consistently courteous,efficient, knowledgeable
and offered a solution for me to keep my home before and during the pandemic !
I highly recommend The money source to anyone looking for a mortgage finance company.
Not only was my end result great Ms Clark, my consultant, could not have been more pleasant, patient and helpful. I am glad I was referred to her.
Any delay in my processing was only due to the complication of my situation.
Our experience with the renovation process was very positive. Ms. Adrienne McCoy was just fantastic. She was very efficient and effective. She reached out and followed up. We thank her for her assistance.
Called to make my first payment. Liza was very helpful and friendly explained to me the app and walked me through setting up my account. She was fast, easy and to the point. Thanks lady Happy Holidays!!!!
So far so good. For reasons outside my control much less the Money Source, I had two stopped. Lauren and Cassandra assured me that it was not my fault and I would be fine. So I try to make a payment again. Refused by the bank. Upon …
I accidentally overpaid my mortgage online and left my savings and checking accounts overdrawn. Jason S. And Liza were so patient and understanding and helped me fix the issue I caused. So pilot and pleasant to deal with. Thank you!
I have been with The Money Source for two years and I hope my mortgage never gets sold to anyone else. This company really takes their motto of Growing Happiness to heart. There are times when I’ve had to call and explain that some months …
as you may have seen I wrote a negative review based on something I was unhappy with at the time…I received a call from Kristi who was more then helpful and resolved all my concerns faster then I could address them. that is customer …
Liza, who I spoke with on this last call is personable and divine, and in my book she has received her wings to hang out with the Heavenly Host, in that, she answered questions and explained the inner workings of procedures, and how I …
The worse company ever they are a ripoff they take advantage, add shortage on account and do not report to IRS the actual charges on the customers accounts. Please stay away from this company.
UPDATE I talked to the lady going around saying email me and we can resolve. TOTAL B.S she was unintentive and when my wife flipped about her saying she’d review the calls and didn’t she became rude and basically never contacted us back …
The money source has been great during COVID-19. They want people to keep their homes. I have heard that many people lost their homes this year. Unfortunately they did not have the money source as a mortgage company. Thank you money source for your help and patience.
I had a 5 star customer service experience. I needed to adjust my ESCROW and it took only 3 working days from start to finish. Kristi was easy to work with and efficient.
Kristi at The Money Source was fantastic to deal with when handling escrow issue I had with them. She was always in contact by email and phone and resolved issue as promised in timely manner. Thank you, Kristi!
I have had the pleasure of having my loan serviced by The Money Source on two occasions, each time as a result of a refinance. TMS’s user interface is quite frankly the nicest I’ve seen of any servicer (and I’ve had a few!). It neatly …
I want to thank Kristi Schleicher, an absolutely OUTSTANDING employee at The Money Source for all the help she gave me in resolving a problem I was having. I knew the second I spoke to Kristi that she would do whatever it takes to solve the …
I actually had fun talking with the TMS customer service rep today AND we got what I needed done. A real person who acted real and provided great customer service – nice! …
Called in to inquire about my loan account have to say handsdown my agent Trica was awesome and very informative about my account details And asnwered all my questions and also waived any fees as a courtesy so I was able to pay via phone. This company definitely likes to take care of its customers above and beyond. Thank you.
The Money Source has gone above and beyond servicing our mortgage loan. The customer service is excellent and they proactively contacted me and helped us refinance and save money. I highly recommend them. Thank you TMS! #happinest
Kristi Schleicher is the absolute best. This was by far the quickest and most helpful experience in customer service I’ve ever had. She was the only one that knew how to help me when others couldn’t. I highly suggest turning to Kristi if you’re having any issues.
Mrs. Kymani was extremely helpful in figuring out my payments situation. If all of your employees are as helpful as Kymani your business will continue to be successful and your customers will be extremely satisfied. She should definitely be recognized for her hardwork in these trying times.
Worst company ever. Went thru Hurricane Michael. They were constantly breaking laws, withholding funds, moving money made to principal to escrow accounts, misapplting payments and now when I have paid them off I am receiving calls …
Kristi Schleicher is an absolute GEM. Period! Her follow up is amazing and she understands the importance of customer service. I mean, she went as far as helping me step by step with any issues i had. Yes the money source has reviews that …
Very straight forward they were in touch when they needed something from me and would remind me too. I was a real estate agent here in Flagstaff, AZ. for almost 35 years. So I tried to use the local companies that I had worked with when I …
This company is 100% trash. Two months in a row they pulled money from the wrong account causing all sorts of fees then they admitted they where wrong and said they would pay the fees they just needed a letter from my bank…well I’m a busy …
Had not needed to call customer service till today. I called 3 times and all 3 times they were great. Tyler, JOE, and Celina were great in customer service and Michael in the insurance claim dept quelled some previous anxiety I had about …
Every one at the money source is amazing and makes sure all my questions are answered and so polite and greeting lets me know i can call about any issue and get it done way to go money source for having an awesome team
Great experience working with Adrienne. She was very organized with all of documents and various contractors. She was extremely knowledgeable helping me throughout the renovation loan process.
I had some issues and some communication problem with other representatives. Finally was contacted by Kristi Schleicher, VP of customer service and I am telling you it was a difference. She is very understanding, communicates with me …
This has been one of the most successful failure’s I have ever dealt with. I was excited at first seeing the ease of use of their website after refinancing my house that I put down an additional $1,000 dollars on my principal the first …
Hey, I want to share my experience with Lauren in Arizona!
I tried to cancel my DD over the weekend so I could keep the cash over the mortgage payment this month because I’m going on vacation …
Someone please get Kristi Schleicher a raise. Do everything you can to keep her at TMS. She has been the most helpful, responsive, and honest customer experience rep I’ve ever encountered. Thank you, Kristi.
I am beyond frustrated! They had called a few months ago about refinancing my mortage, we werent ready at that time. I have spent over a week trying to call them, leaving over 3 messages because thats what the automation tells you to do, …
Really bad company. My original mortgage company sold to them. They spam your email. They harass you with phone calls and waiting to get a refinance and then discover later (which I knew already) that there is not enough equity. Their …
Good people doing their best for any customer or potential customer. A pleasure to deal with even when the situation you’re contacting them about isn’t pleasurable.
If I was able to rate less than one star I would. I hate this company and I have issues with them at least 2 to 3 times a year. I refinanced and they had the lower rate so they were recommended by the mortgage company I was working with. …
Overall I would recommend The Money Source as a servicer of home mortgages. I needed to remove one star from the rating as there was an issue with the timing of the close of the loan and erroneous charge based on the bad dates. Although …
Deeeeeeeeeeeeeeeeeeee!!!
My wife and I missed a mortgage payment due to just life happening. The first guy I talked literally told me to call my bank and that they could only spread the …
We contacted the Money Source Inc. with a few questions and spoke with Carla. She was very professional, polite, and informative. She explained everything to us in detail, gave us a few options and helped us with our needs. I highly recommend the Money Source Inc.
I would like to thank Kristi Schleicher who took the time to resolve an issue that I was facing with my escrow account. She followed up in a timely manner and provided resolution to the problem in a clear and candid manner. She was thorough …
So I’m in a situation that has taken a toll on me lately . I found out our mortgage payment was not being made . It’s Embarrassing!!!!!! I spoke to DEE on the phone and was greeted with a friendly voice I was surprised how comfortable she …
Great customer service, the young lady who helped me was friendly, patient, and seem to understand my concerns. Got everything resolved, she helped me sign up for paperless correspondence, and put my mind at ease that my account was secure and updated.
All customer service can do is copy and paste answers. They don’t even ready your issue. Such a waste of time. I can’t wait for them to sell my mortgage and i can partner with a real company.
I didn’t have any issues until towards the closing. They made a mistake on our escrow account which had caused some aggravation. Two managers were supposedly taking care of this issue but they both didn’t keep their words, instead they …
It was awesome it was very easy talking with the customer service person Dee and I appreciate her kindness and her kind words. she explained things in detail and I was able to understand what’s going on and what I need to do and what my options are I really did appreciate talking with her!
I had some questions with my taxes being paid, and my account being set up, and I have to say TMS was very responsive to my issues. I really appreciate the attention and service from Kristi Schleicher as she personally followed up to make sure I was taken care of.
Keanna was sweet and engaging. She did her best to answer my questions and placed me on a brief hold to ensure that she had searched as far as she could for my specific answer.
Tara was very friendly and helpful to all my questions. Also loved the fact she is going out of her way to help find us a better Insurance company, to lower our payments. Was frustrated today, and she may my day better with her great positive attitude.
My husband lost his job it the start of the pandemic. He was out of work for about seven months. The Money Source worked with us so we didn’t lose our home. They have held our hands through a difficult time. Our customer careologist and team have been so helpful to our family.
I’ve had The Money Source for many years. The rep I got the other day Vianca was the most professional, courteous and helpful rep I’ve gotten. She took her time answered all my questions. She wasn’t in a hurry to get off the phone. If she …
Been a Money source Customer for a few years now , Just had a escrow issue and sent an E-mail to VP Kristi at the Money source , and she responded to my e-mail in minutes and Helped me with my issue ..all straighten out in one phone call …
I normally hate to post reviews of a business in any public forum but feel I have no other recourse. If there were any way to rate The Money Source as anything less than a 1star that is the rating I would provide. We have had numerous …
My Mortgage was sold to TMS. While TMS knew in early May that they had purchased the loan, a welcome letter was not issued until mid June (two weeks after the payment due date). When by the due date I had not received as much as a “peep” …
As a customer, I am extremely satifised and impressed with the level of professionalism and knowledge from Bridget W regarding our mortgage. She ensured every question was answered in a detailed and professional manner. We thank Bridget W for the phenomenal customer service!
The general folks you Talk with are awesome people. However, the ability to resolve complicated issues felt like it was lacking. When I asked to speak with a supervisor, he again seemed genuine. But I got the same answer. So at that …
TMS is absolutely amazing! I had an awesome conversation with Diele and she is truly a life saver. She informed me of all my options as well as provided me with much needed laughs. She was understanding, empathetic, and loving in heart. …
All I’ve spoken with great customer service, TMS has been working with me to resolve my problems which is great all are very professional just a great company !!!
I had the best experience with my TMS representative Jo. He first started our conversation with a very warm and inviting greeting. In my book, the first impression is the most important impression (that’s the one everyone remembers the …
I needed my 1098 so that I could file my taxes and I had received a couple of emails from the money store but due to my age I have I’m not all of the computer illiterate so when I called and Brianna help me walk through and get my 1098 I …
They have always been easy to work with. I inquired about our escrow overage and they were so quick and efficient. We truly appreciate that! Kristi was absolutely wonderful to work with!!!
The Money Source is a company that is truly there for you. I recently had the pleasure of speaking to a representative Liza. Who assisted me with nothing less than exceptional professionalism, and personal attention. She calmed my every …
TMS has been willing to work with me on my mortgage since I requested a foreberance due to covid. I didn’t like the way they originally handled it because the foreberance was for 90 days and they demanded the full amount at the end of the …
I can’t say enough about the care, professionalism, and true customer service I received from Kristi Schleicher at The Money Source. I had concerns our Home Owner’s Insurance would not be paid on time from our escrow account. I contacted Kristi and she got right on it and all was taken care of. 😀 …
When The Money Source assumed the servicing of our home mortgage, we were at first a bit reticent as it had been managed by a previous financial institution for several years. We quickly found that the customer relations staff of The Money …
I have been with the Money Source for 2 years. We have ALWAYS had excellent customer service. Recently we had a shortage in our escrow account and Kristi helped us figure out what to do. The Money Source acknowledged and corrected their …
Every once in a while I can get accurate information about my mortgage. I called today and got 2 different answers from the tax department and customer service. It seems that their clueless of what their job is. I spoke with a lady last …
The Money Source is absolutely horrible. I cannot believe how this company treats customers during this pandemic. As if we are not going through enough right now. Even with paying them every month they charge late fees and report you …
New customers be warned 120+ points impact on your credit score because their auto-payments system won’t kick in! Poor customer service, promise they’ll get back to you but don’t. In no way they reached out for me to alert me about a late …
Smooth Process. When they took over my loan, they called me to introduce themselves and it was pleasant. Explained everything and also answered my questions. 203k Loan Dept. was great to work with. They were attentive and always got back to …
I called about an increase in my mortgage payment. I was on hold for a few minutes. In those minutes I was freaking out about how I was going to pay and was confused about why my payment when up. Then the friendliest voice I have ever …
My experience with the money source was great. All my questions were answered and the representative was very knowledgeable. I actually got a direct extension for her. Hopefully future calls can be handled by her.
When we really needed to get answers to what our new mortgage payment would be after our escrow analysis was complete, Kristi Schleicher with The Money Source was so very helpful and patient. She got us results in record time. We are so …
I have nothing but good things to say about The Money Source. Every time I spoke to someone over the last 6 or so years they were always professional and answered all my questions. I regret leaving The Money Source for Amerisave and I …
Steer clear of the assumptions process with this company!! The funds for my assumption got applied as a payment and I haven’t been able to get anyone to call me back with an update and over 3 weeks, My closing date for my assumption was well over 8 weeks ago..get it together tms!!
We had a mortgage loan through TMS. We sold the house and never received our escrow account refund.. It has been almost two months. We keep calling and they keep saying they need to talk to a manager and that they will reach out to us with …
The Money Source in Phoenix is very irresponsible and not managed appropriately. There is no Manager to talk to at this location or any where for that matter. They lost our loss our mitigation paperwork and said they never received it. …
I had an amazing customer service experience. My Rep help to put my mind at ease because I was so stressed and so worried. Ms. Leeza was so nice. I could actually hear her smiling. She really helped to improve my day. Thank you again.
Kristi Schleicher is an awesome employee for the Money Store. We are in the process of selling our home and there was a request from the buyer to close within a very short period of time. When we contacted The Money Store we were informed …
Called, the money source , had a great experience with a very friendly ,wonderful, caring , sweet, worker,
by the name of Lynne. She works with customer, …
I spoke with Jo and he provided world class customer service. Jo was very polite and knowledgeable. At first I didn’t know what to expect with The Money Source, however, I am pleased they purchased my mortgage loan and I look forward to …
I had a question with regard to my mortgage held by TMS, which was responded to in an amazingly prompt and thorough manner. The sent my inquiry by Email to Kristi Schleicher, Vice President of Customer Service, at 10 PM CST on a Holiday …
I haven’t always had the best time with the money source, I feel like they can do more to help their customers. Sometimes it feels like they’re painting a good face while leaving the rest to be desired. They could do more to connect with …
I have had good and bad experiences with TMS. Overall, the arrangement has been fine. Yesterday, I came across an issue with a Payoff where I was being charged for a Pro Rata MIP. It didn’t look right, so I called TMS customer support. I …
I recently refinanced my home loan and it was a wonderful experience, best I ever had with a loan. I had a professional and experienced loan person, Kristi Schleicher, VP | Customer Experience. Kristy was very helpful and responded very …
I worked with Kristi Schleicher regarding my loan transfer. My loan was recently sold to a new servicer, after 2 months with TMS. I made January’s payment to TMS, however the new servicer is still showing January as due. One day after …
I called because there was a payment due on my bill that I was unaware of she explained it to me clearly she even offered me to pay it in small portions she was just a great help Michelle was awesome and she made sure that before we hung up that I had a clear understanding for what I was calling about and I did.
The Money Source is wonderful. I closed on my 1st house 3 years ago and I am doing this on my own (my 1st real home I have ever had) and they have walked me through circumstances and helped me whenever I have needed it. D who worked …
Was a rough start to 2022 with many hurdles, but with the help of The Money Source and their excellent customer service i was able to modify my mortgage and save hundreds!
This is one of the best mortgage providers I have ever dealt with. Their customer service center is always caring,professional, and knowledgeable. I spoke to Liza today and I hope to get her on every call in the future. She was wonderful!!
I spoke with Jo today just to verify that a previous situation had been resolved without any further reprecussions. I’ve had conversations with several customer service representatives, Jo, Carla and Lexi, to name a few that I remember. …
Worse company to ever have as a mortgage company. This company decided to have a glitch in their system, while I set up automatic payments, did not notify me for over a month that I did not have a payment completed, and submitted that to …
Like others have said…if zero was an option, it would be what I would give them. Despite paying escrow for the past year since we refinanced, TMS failed to set up our account correctly and have not paid our taxes out of the account. We …
Best Mortgage Bank
I have dealt with a lot of mortgage banks over many years but The Money Source is the Best .. Never had any issues , and when I have questions There VP | …
New customer. I pay my own home insurance so we need to remove it from escrow – no sense in paying twice. Simple issue. Hours on hold. Once only to be disconnected. Promised callbacks never come. Given wrong information. Then given …
The Worst Customer service I have ever had!!!!.. If you have your Home loan with them, get out quickly. We have been dealing with them for almost 7 months, When we closed on our new loan on Oct, The Closing attorney they assigned, Did not …
Being a veteran I had the opportunity to refinance my home through New Day and although The Money Source wasn’t my first mortgage company it became my mortgage company and it’s been an absolute pleasure working with them. The app they …
This review is for Kristi Schleicher, she is the Vice President of Customer Experience. Unknowingly are mortgage was modified without our authorization. Our monthly mortgage increased (extra $1500) and went from fixed to an ARM rate loan. …
Kevin was very helpful and took time to make sure I understood all the steps to resolve the issue. He sent forms, however we found a solution to keep the account current. Kevin was a pleasure to work with.
Customer Service is stellar. Attentive, caring, informative and always ready to assist patiently.
The TMS app is user friendly, easy to navigate; possible to get lost. I have had …
I really like this mortgage company and their rates for veterans are excellent. Customer service is above all, but I absolutely MUST make a special note about Jo. He is very personable and really does everything he can to help his …
As a new customer, Sheryl advised how to set up an online account; what to look for and what not to do. Shared very helpful information about my account. Positive first encounter with TMS.
I can not describe how thankful I am for this company and its employees. They have always been quick to answer questions, pick up the phone, etc… but during the pandemic The Money Source showed its true colors. I was scared, worried, and …
I have never had any problem with the money store you got you guys have very nice employees that are willing to take the extra step to help you out and and employees that know their job this I appreciate a lot never have I had a person in your company rush me or tell me in complete information that I was seeking thank you
Ashley helped me get a payoff doc. and she exceed my expectations. With that kind of customer service. I am doing a refi and I hate leaving the TMS because the Company has be great
spoke with Bridget at the Customer Resolution Line and she was outstanding. She answered my question and went above and beyond. The first person I spoke with was new (not her fault) but was not very helpful and she transferred me to the resolution line. They seem to be more experienced because my questions were basic
I appreciate the attention to detail. My escrow account had a shortage and I was unable to afford the new payment. Thankfully I had an amazing account representative “Tara” who quickly went to work to assist me in understanding my account details and lower my payment to one that won’t largely impact my family’s budget.
I had a few concerns regarding my loan and trying to remove myself from forbearance today so that I could close on my refinance. My representative went above and beyond and was extremely helpful. I am thankful to the staff at TMS and the …
TMS purchased my mortgage before my first payment and it was a smooth process. I never had an issue signing up for auto pay and when I had questions, Kristi Schleicher was always quick with a response. I would still be with TMS had I not just recently refinanced. Overall a great experience.
Kristi owns these 5 stars. She came to the rescue after some miss steps and hang ups. Kristi targeted the issue and did it with empathy, pointed questions to help resolve the problem in a timely manner. Her command of the english language …
I had few payment questions regarding to my monthly payment. I worked with Kristi Schleicher directly. She was amazing. She replied my question really fast and even left my a voicemail. I would definitely reach out to her again if there is any issue.
Initially I wasn’t given Information on how and what each payment option doesn’t do and How it can and won’t benefit you. I’m a disable veteran and I have special funds moved around to help me with my finances and it was hard not knowing …
This is one of the few organizations that actually lives and breathes its core mission statement to Grow Customer Happiness. Somehow over many years they have consistently delivered an extremely high level of customer satisfaction. They …
First time calling FSB, spoke to a great, very friendly lady (I forgot her name!) who was able help me sort my payment and made it apply for next month because I accident overpaid this month. She was so patient and so helpful. I recommend 100%
I always have a great experience with this company and they always solve my problems .Dizbeth A. > A careologist went above and beyond taking care of my needs on three different occasions .Several hours she spent also . she is a very …
I called TMS immediately and explained I accidentally hit the wrong computer button, which would trigger an early payment. The gentleman voided the payment as we were on the phone. I can’t thank him enough, because we are on a very narrow budget.
$$$I’m ahead on my payments!$$$ The Money Source has called me numerous times, emailed me as well as snail mail to let me know that I missed a payment. If they would just take a moment, look at the few months I’ve been with them, count the …
We contacted customer support to urgently request documents and were so thankful to have gotten Kristi S. on the phone. Not only did she patiently listen to our situation of why we needed documents quicker than normal, but she pleasantly …
Shanna was great! Every time I call with a question, they are prompt, friendly and courteous. Shanna was no exception. She listened to my needs asked clarifying questions to ensure that we were both on the same page, and confidently …
I was blown away with the level of customer service I received today from The Money Source
In Phoenix. Matthew M. was the representative that assisted me. Matthew went …
Have continuous communication experience with Servicing. They do not take effective notes, that are passed to the next team member. They unknowingly marked my mortgage as delinquent, which caused my credit score to decrease. They have sent …
I have been dealing with a TMS mortgage problem since January. I have never spoken to the same person twice in 25 to 30 phone calls. Today I finally got two people…one a customer care rep and the other a tax department guy…who were …
If I could give them a ‘0’ Star I would I decided to refinance with the money source everything was great I would make my monthly payments.. then they had a mixed up put stuff on my credit when I had proof I sent payment I emailed I even …
Horrible experience. We had our mortgage through them and setup our payment but they ended up transferring our mortgage with no notice! The only way I found out was from a notice from our credit report. There was no email, phone call, mail whatsoever. Very shady company.
I sent in $7300 for a payment and it was never credited. The company doesn’t seem to care and takes no responsibility for cashing the check but not posting it. It’s been over 45 days and nobody has reached out to me. I’ve called and sent …
I’ve been having a problem between u guys and triple a for the last year…and because of both of your negligence I get to pay you 1350.00…so if I could switch mortgage companies I would
I have been trying for months to do an escrow analysis on my mortgage loan through the Customer Service Representatives at TMS to adjust my mortgage payment. I decided to email and forward my documentations to Kristi Schleicher, Vice …
Horrible website and features, about 20 years behind the times, made for people who are afraid of technology. The only way to contact them is by calling an 866 number, which stops operating after 9 PM EST (so west coast people are SOL). …
After running into an issue, I reached out to Kristi and she promptly solved everything. While their customer service was slightly rough around the edges, there was a genuine commitment to improving and making sure the customer was right. Their technology and platform is by far the best I have seen from a mortgage servicer.
My experience in the 2 months I’ve been with this company is that you HAVE to follow up. And don’t wait too long. If they tell you it’ll be done in 24-48 hours, don’t assume it’s done, assume it isn’t. Hold times can be ungodly but be …
I just made my very first mortgage payment with this company. I cannot write any good reviews yet but I believe it will get better. The only thing I did not like is that you had to hit 13 prompts To get to a person. They need to update that way you can call in and actually speak to someone immediately.
I had a problem with a payment that because of an escrow change was $75 less than my mortgage payment. So effectively I was late $75 out of $3200. I received a 30 day late and almost lost my mind because I’ve never paid a bill late ever. It …
There were some initial discrepancies with my account when I was transferred to them from Better mortgage but Kristi was up to the mark for her Customer Service. She was responsive in a timely fashion and sorted out the issues in no time.
I had an old TMS account and I couldn’t get the new one to load properly. Ruth walked me through and process and auto pay too. Very smooth and professional. Done deal. Ruth explained things clearly and was very patient with me.
When I first got my mortgage setup I was a bit nervous about how this whole process worked. I informed myself on the practices of third party companies that service the loans as my mortgage is being serviced by “The Money Source”. I hadn’t …
I worked for The Money Source as a desktop support technician. I got covid in early 2021 and they fired me immediately. They don’t care about their employees at all. Horrible company.
I am recognizing the incredible level of service provided to me today by Justina at The Money Source. I had an unusual set of issues and she patiently walked me through each and every one, followed up on each and did not give up when she …
Great customer service. Not only did Gabrial resolve my issue, but had excellent conversation skills which put me at ease; knowing that I was speaking with a professional. Highly promotable (I was military and had a staff).
Recently every call I have had to make to TMS regarding certain issues have been an outstanding experience. TMS associates have been properly trained as they are professional, courteous, and knowledgeable. They understanding how this …
Mortgage Solutions customer service rep Bridgette was amazing. She was so helpful and quickly and accurately answered all my questions. Knowing that Mortgage Solutions actually cares about their customers is so refreshing and motivating. I …
Let’s start by saying I would give 0 stars if I could. TMS is ABSOLUTELY THE WORST company to deal with! I loved my old mortgage company then TMS bought out my loan. The 1st phone call with this company was horrible. In 2 months I’ve spoked …
First, I would like to inform TMS that I want to them from the bottom of my hear. TMS has been extremely helpful to me and my family. Since 2017, I’ve been going through an extremely hardship. TMS and all the associates have been very …
Worst website payment experience, 11/1/2021 can’t even make it onto the login page for my account. After a month of waiting for them to send me my welcome letter after they got the mortgage loan servicing from Midwest Loan Services. …
I contacted The Money Source with regard to my mortgage and the struggles of COVID. The representative who assisted me was very helpful and understanding. She was able to offer some assistance with the hope of getting me back on track …
The money source ? you have fantastic worker’s thanks somuch 🙏🏾For everything helping me and solving my problem am happy with the money source service givers thanks again🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾 …
If I could give them zero stars I would! There is no training consistency where customer service representatives know what they’re talking about. One person says 1 thing and then when you call back later another person says something else …
Mr.Gonzlo did an excellent job walking me through setting up my account online. I needed to download my mortgage statement payoff. He remained with me throughout the process. I appreciate good customer service, but Mr. Gonzalo performance was great ! Please give some high praise for a job well done.
Spoke to Karma in Loss Mitigation. She really cared about my situation and wanted to give me the latest updated on my account to ease my mind. She was very patient with me even though I was frustrated. By the end of the call I was so relieved and happy.
Very good company, I have actually spoken with a few reps and they are knowledgeable kind, and they do their jobs very well.
Thanks Susan (Frieda) Reed
Great experience with all staff, the app, and online login. Everything worked smoothly and all of my questions were answered whenever I needed. Would recommend!
Precious was so very helpful. She walked me through the entire process of paying off our mortgage correctly and without any problems. She was lovely and patient and very kind. I gratefully give her 5 stars!
After my Father passed away, I inherited a financial mess and many surprises including the fact that he had not made a mortgage payment in 14 months. I was putting together a huge jigsaw puzzle with many missing pieces. I had never heard of …
The Money Source escrow dept has been a nightmare. June of last year, escrow showed money taken out of my acct to pay for the insurance. I recieve a canclled insurance letter in August from my insurance company. Which now I had to pay out …
Horrible company. The customer service is the worst with wait times around 1 hr. The customer care representatives won’t understand simple things and you will be transferred to other departments. I paid my taxes for 12 months during the …
Excellent group of employees every interaction has been positive, and for the first time in a long time I believe the my Mortgage company I feel and it’s employees have my back ,and my best interest in mind !
Your agent was very helpful explaining to me the various payment options for my mortgage. He also answered a difficult question concerning my choices with great clarity.
Well I must say I was wrong for using one situation or experience to Judge a company or to validate how the Money source work. I have Kristie who reached out to me directly and actually listen to my concern and have been working with me …
I am so happy we got paired with TMS. Being first time home buyers they’ve been very helpful. All of the associates are knowledgeable and I can tell they care about telling us the truth. Matthew was specifically amazing. They care about us being successful in our purchase.
Very disappointed in this company. They recently purchased my home loan. Its been 3 weeks. They sent me my welcome information with the account number for a whole different loan. I’ve been on the phone several times trying to get this …
Absolutely worst mortgage second rate company. I’d never have chosen them, they bought my loan. For the past year, they have fumbled with my paperwork so I could move out of the covid Forebarance they put me under , which was supposed to …
Yes, my loan is pretty new with TMS. But so far, I have no compliant. Service was prompt, professional, and good solid diplomacy by, Daniel. So, I don’t want to exaggerate anything too much. But, I’m a happy customer so far. Thank you 🌷 Keep up the good work! …
Had a VA refinance and they where great when I sold the home and had questions about escrow and other concerns. Very kind and informative. Responded quickly to my phone calls and could understand the person I was talking to.
I can’t remember a time I’ve had bad customer service from TMS. I will say that Brittney…I assume that’s the name of the girl I spoke to a few days ago (not January like the email says)…was a very pleasurable person to speak with. She …
in my experience with them, we also were under the impression, as instructed by their employees in customer service representative and their loss mitigation department, that our credit would not be affected and we should not worry for …
Amanda was very pleasant to talk with and she took care of my question with expertise. She was very polite in all of her questions for me and took care of what needed to be done.
I just wanted to I’ve been going through a lot of hastle but I’ve been talking to a care rep named Tara and I really feel like she has gone above and beyond for me and we hope to work this problem out together thank you so much tara
Michelle was very polite, didn’t make me feel like I was a bad person and completely understood what I was saying. Explained to me all my options and helped me get the best option for us
Four star for attention only. We filed a COVID forbearance due to hardship during the pandemic with Veterans United. Our loan was sold to TMS. From the get go we have been lied to, strung along, told 100 different stories, even told they …
My husbands and my credit score negatively reported on 3 separate occasions by this company. A total of 150 points down the drain due to, in my opinion negligence. When we applied for hardship assistance we were advised that our credit …
Awful customer service. The reps can only read off of prompts. They have no idea how to fix problems on their own. Do not use these people unless forced to.
I am going to leave my original review below, but I want to give an update. A very friendly vice president from the company contacted me and after looking over my account she saw what errors were made and went out of her way to fix them. …
Customer service is a sensitive position that would drive customers in and out of business easily with simple words. Today for the first time ,I spoke with a customer service at TMS that satisfied my needs with clear answer words by which …
The rep was very knowledgeable and professional. She did not need to transfer me multiple times and she handled my situation very well. I am pleased with how quick and helpful she was!
I have had my account with TMS for a couple years now & they have always provided exceptional service! Whether is it answering my questions, meeting my needs or doing a loan modification for me! I am so grateful for the pride they take in …
New to this company. Web portal is very user friendly and responsive. Excellent customer service over the phone. Representative (Carla) was knowledgeable, patient, friendly, and committed to assisting me with answering my questions and …
(Nick stolinski II) I’ve never had a bad experience with these guys. I’ve been a mortgage customer with them for 4 years now they always have my back and are willing to help when I have been in need. They offered me a refinance package I …
Company is a joke I have been trying for 7 months to get my Escrow corrected. They are currently Holding more then 4 months Escrow in the account when Federal Law states they cannot hold more then 2 months. when you request to tlak to a supervisor or manager they are never available and never call you back. Poor customer service!!
They share harmful bully memes of coworkers and make fun of client phone calls. Worst place I’ve worked and my first intro of the adult workforce #metoo movement.
I would give no star, but I don’t know if it is an option. The person I talked to sounded like she had mush in her mouth. When I told her to speak clearer, she got an attitude.
I just needed to get a fairly simple question answered by calling TMS customer care center. At the time I called, there was no wait, and the person I talked to was friendly, efficient, and helpful.
My husband I have had a horrible experience with this company .. We put in for an assumption . It’s been a year and no action or movement has been taken . A year ! We have emailed and call once a week every week. Every time we call no one knows what’s going on and it’s a different person each time Someone please help us . Please…
My experience with money source is bad despite the fact that my mortgage is always up to date. Still they always call me every month to remind me. I don’t need their reminder. i know when it due.
poor communication, no one speaks to anyone ever. they put in tasks and someone you would hope picks up the task and responds with an email. Ridiculous, we’ve had an issue for 8 weeks that still isn’t resolved. I’m jot happy with them at all
Worst company I have ever had to deal with. First issue I had was they tried to tell me they did not receive an Escrow check but my bank had record of it being cashed. After 8 phone calls and each telling me a new ticket was created each …
Hard to understand both the initial contact and then the supervisor. English was difficult. Finally hung up after holding for 30 minutes; was trying to find someone who could explain why my escrow acc’t was cleaned out. Now my monthly …
Unfortunately I have placed at least 5 calls requesting a follow-up call from one of the Leadership Team members but has NEVER receive a call back. The front line customer service representatives are very helpful and responsive, but can …
They have trapped me with them. My family had a very hard time during the pandemic and had to do the deferrement. Instead of giving us any idea there was a State program that would have paid our delinquent amount they did some other type …
I’ve been experiencing issues with my auto pay lately. I have been on auto pay with no problems for more than 2 years. Twice I’ve been told that my account can’t be located when TMS request payment. When I called it was to no avail but …
Removed my Escrow in May of 2022, as I have had several issues with FSB. They have to this day have not removed my Escrow, and I am now at VP level Kristi who will not return my calls or emails. I am unable to get above her-extremely …
Vivianna was so nice and helpful. She explained everything that was going to happen and even though it was something the loan dept will have to handle she told me what to expect. She was a great help!
I love this company’s customer service. I’ve had some amazing representatives like Samuel who go above and beyond to assist the customer in making sure that all questions are answered. It’s customer service like this that makes me a loyal …
If I could give a negative zero stars I would! This company is by far the worse mortgage company on the planet! They have had my account for only 4 months & it’s been a literal nightmare! TO ALL MILITARY PERSONNEL AVOID THIS COMPANY AS YOUR …
DO NOT DO BUSINESS WITH THIS HORRENDOUS, HEARTLESS, BLOODSUCKING COMPANY. It is the epitome of the worst of corporate greed. The higher ups Care nothing for their employees who are stressed, over worked and given no perks. They recently …
What a great experience working with Christine. It has been a pleasure getting professional assistance from her. I would highly recommend The Money Source.
The Money Source took over my loan from the previous loan holder after I purchased my property in April 2022. We made the October payment to the old lender as The Money Source did not send a bill for October. We have yet to receive a …
I would not suggest this source for a mortgage to anyone. We refinanced 2 years ago, pay our mortgage ontime every month bi weekly and they still call us every single month stating we are late. Their policy states that there are no late …
TMS is the best mortgage company I have ever dealt with. Their customer service people are wonderful and go out of their way to help answer all the questions you might have about your mortgage. I will be a customer for life. Thank you TMS
Been with the money source 7 years. They said they’d work out a payment plan with me but they don’t like differing payment. 800 bucks to me could last a month 800 to them is probably next to nothing. All in all I’m happy with my loan terms.
Not a day goes by that I regret my loan being sold to this place. They have sent me escrow refunds, and demanded the money back months later because of an error on their end. They recent took a payment out of my account a week earlier than they were supposed to.
I never thought I will be this much disappointed after my account been transferred to this Bank. I was told by last lender that anytime my house value goes 20% of the loan I have, The PMI will go a way. As of now my house value in over 700k …
Every representative I have dealt with has been spectacular. The outcome has been less favorable.
Actions regarding my inquiry has resulted in extreme monetary hardship for a …
When I first purchased my home in 2016 it was virtually impossible to speak to a representative. But, within this last year I have been able to conduct and resolve my concerns right away without speaking to a recording. The respect, …
I’ve had a pretty rough past year and a half or so to say the least. The lender has had my back through all of it with everything going on in my life. The last customer service rep, Cassandra, that I talked to while in the process of …
My mortgage was transferred to TMS. It’s been a month. So far so good. I reached out to Kristi with questions. She replied within a timely manner. Customer Svc was also helpful. They advised on what date their online system & my account …
Nicole provided critical information which provided insight on how and what could be done in regards to my monthly mortgage payments and how these resources were readily available to me. I appreciate the time, her genuine concern and effort …
Working directly with VP of Customer Experience Kristi Schleicher was a great experience. She resolved my issue quickly. Thank you for the assistance. …
My experience with The Money Source Inc. has been exceptional and I look forward to continued service for many more years to come.
Jennifer was outstanding – I accidentally pressed the wrong number for her. Best of the BEST! Thank you and blessings!
Jo was extremely helpful and very personable! He truly seemed to enjoy his job and helping customer. We are very happy to have our mortgage with The Money Source.
I reached out Kristi on a Sunday night and she responded quickly. I was very confused and she helped me out! Even told me to keep in touch with her about my issue. Thanks Kristi
This company is such a joke. We had problems with them when we had a mortgage of them constantly changing the amount they wanted due for escrow and continuously raising our mortgage payment. Also, sold our house in 2016 and they told us we …
i am VERY dissatisfied with this company. I was never informed that I would have to pay PMI for ever if I didn’t put down 20% on my home. No one knows what they are doing. I’ve called 4 times today trying to find out WHY my new homeowners insurance policy wasn’t received when I faxed it in on 9/24/2019 and it’s over a month later.
In completing my refi process worked with the Customer Experience VP. Great experience, she was thoughtful, concerned about my questions and expert enough to resolve all issues with a positive end result. Will recommend TMS to family & friends.
I have requested copies of my payment receipt statements for April & May, 2020, by E-Mail. It’s been 5 days and NO E-MAIL has been received as of this post. In this day & age of communication technology, this would be a very simple task. I would like a response to my request. Regards, TC
Liza from the money source was amazing! I had a small hiccup on the lawyer side of my sale. Liza was very diligent on checking up making sure my mortage was paid in full on time. Also, she helped me out with a request for the payment …
These folks have helped me inass…i many ways that has provided me the opportunity to complete my desired outcome. I want to leave my hometo myKy house to build on. They have already begun. I sho appreciate the decision in my dream from …
DO NOT WORK HERE !!! My name is Depresha Givens I STARTED AT TMS DECEMBER 3RD AND NEVER GOT PAID!!!! LAST MONTH TIFFANY SAID IT WAS SENT OUT BUT LIED IVE BEEN WAITING 2 WHOLE MONTHS FOR MY PAYCHECK IM NOT YOUR SLAVE AND WILL BE TAKING THE COMPANY TO COURT
TERRIBLE customer service. My sister and her husband Have been using the money source for four years ( for their mortgage and have never missed or been late on a payment). Fast forward to the beginning of this year. Our dad became very …
Kristi Schleicher is the one person that helped me this last 5 months trying to get my loan back to Normal. Kristi you are the best ever and a true asset to your Company TMS. You went beyond your duties and my family and myself would …
Knowledgeable, patient with my asking questions, and was able to make things clear to me.
Kristi and Derick went above and beyond to provide outstanding customer service and to ensure I have everything for my mortgage needs. Highly recommend the Money Source.!
I would give zero stars for this company if given the option. They are crooks, the called me to offer me a deal to get a better interest rate for my home. They tell you to hold payments and all that during the process hit you with a late …
Chayla was very patient with all of my questions and took her time to explain it all to me. She was very professional throughout the entire conversation. Thank you so much Chayla I really appreciate it
Customer service is okay. The agents are friendly, but some are not very well trained. It took me about 4 phone calls and talking to a manager to get the information I was looking for. Something that should have been resolved the first time I called. No other issues.
CSI was knowledgably and efficient. However, the pale pastel color scheme and half tone print of all print and web materials make reading hard to do for this old geezer, it’s like they did it on purpose to make it hard for us oldsters
Excellent customer service.
Not sure why people are having this much issues with the company but I’ve been with TMS for close to 3years never had 1 issues with the system or customer service.
The representative was very nice and quickly resolved my issue. She took the time to listen to what I had to say. She was friendly and courteous.
These people are the worst. I can’t wait until they sell my mortgage to another mortgage company. When you call the customer service line, the same 4 people pick up and they all state different things. Even though I mailed my mortgage …
When we bought our home our mortgage got transferred to this company and we didn’t know until the letter came. Our original advisor told us this was common and we thought nothing of it. We consistently payed our mortgage on time with …
Kristi did a great job looking into what was going on with my escrow and her response time finding out the answers and getting back to me was super. I really appreciate her taking the time to hear my case and getting a resolution.
At a time like this TMS is not offering any decent option to push back the mortgage payments. The option they offered was you don’t have to pay for 3 months and it will not effect your credit, but you have to pay all back after the 3 …
Kristi Schleicher is professional, knowledgeable, patient, and attentive. I had a very thorough conversation about my mortgage with her.
Thank you for all your help again!
The money source loan servicer’s has been consistently courteous,efficient, knowledgeable
and offered a solution for me to keep my home before and during the pandemic !
I highly recommend The money source to anyone looking for a mortgage finance company.
Not only was my end result great Ms Clark, my consultant, could not have been more pleasant, patient and helpful. I am glad I was referred to her.
Any delay in my processing was only due to the complication of my situation.
Personnel was knowledgeable friendly pleasure doing work with them
Our experience with the renovation process was very positive. Ms. Adrienne McCoy was just fantastic. She was very efficient and effective. She reached out and followed up. We thank her for her assistance.
Called to make my first payment. Liza was very helpful and friendly explained to me the app and walked me through setting up my account. She was fast, easy and to the point. Thanks lady Happy Holidays!!!!
So far so good. For reasons outside my control much less the Money Source, I had two stopped. Lauren and Cassandra assured me that it was not my fault and I would be fine. So I try to make a payment again. Refused by the bank. Upon …
I accidentally overpaid my mortgage online and left my savings and checking accounts overdrawn. Jason S. And Liza were so patient and understanding and helped me fix the issue I caused. So pilot and pleasant to deal with. Thank you!
I have been with The Money Source for two years and I hope my mortgage never gets sold to anyone else. This company really takes their motto of Growing Happiness to heart. There are times when I’ve had to call and explain that some months …
as you may have seen I wrote a negative review based on something I was unhappy with at the time…I received a call from Kristi who was more then helpful and resolved all my concerns faster then I could address them. that is customer …
Liza, who I spoke with on this last call is personable and divine, and in my book she has received her wings to hang out with the Heavenly Host, in that, she answered questions and explained the inner workings of procedures, and how I …
The worse company ever they are a ripoff they take advantage, add shortage on account and do not report to IRS the actual charges on the customers accounts. Please stay away from this company.
UPDATE I talked to the lady going around saying email me and we can resolve. TOTAL B.S she was unintentive and when my wife flipped about her saying she’d review the calls and didn’t she became rude and basically never contacted us back …
The money source has been great during COVID-19. They want people to keep their homes. I have heard that many people lost their homes this year. Unfortunately they did not have the money source as a mortgage company. Thank you money source for your help and patience.
I had a 5 star customer service experience. I needed to adjust my ESCROW and it took only 3 working days from start to finish. Kristi was easy to work with and efficient.
Kristi at The Money Source was fantastic to deal with when handling escrow issue I had with them. She was always in contact by email and phone and resolved issue as promised in timely manner. Thank you, Kristi!
I have had the pleasure of having my loan serviced by The Money Source on two occasions, each time as a result of a refinance. TMS’s user interface is quite frankly the nicest I’ve seen of any servicer (and I’ve had a few!). It neatly …
I want to thank Kristi Schleicher, an absolutely OUTSTANDING employee at The Money Source for all the help she gave me in resolving a problem I was having. I knew the second I spoke to Kristi that she would do whatever it takes to solve the …
I actually had fun talking with the TMS customer service rep today AND we got what I needed done. A real person who acted real and provided great customer service – nice! …
Called in to inquire about my loan account have to say handsdown my agent Trica was awesome and very informative about my account details And asnwered all my questions and also waived any fees as a courtesy so I was able to pay via phone. This company definitely likes to take care of its customers above and beyond. Thank you.
The Money Source has gone above and beyond servicing our mortgage loan. The customer service is excellent and they proactively contacted me and helped us refinance and save money. I highly recommend them. Thank you TMS! #happinest
Kristi Schleicher is the absolute best. This was by far the quickest and most helpful experience in customer service I’ve ever had. She was the only one that knew how to help me when others couldn’t. I highly suggest turning to Kristi if you’re having any issues.
Mrs. Kymani was extremely helpful in figuring out my payments situation. If all of your employees are as helpful as Kymani your business will continue to be successful and your customers will be extremely satisfied. She should definitely be recognized for her hardwork in these trying times.
Worst company ever. Went thru Hurricane Michael. They were constantly breaking laws, withholding funds, moving money made to principal to escrow accounts, misapplting payments and now when I have paid them off I am receiving calls …
Kristi Schleicher is an absolute GEM. Period! Her follow up is amazing and she understands the importance of customer service. I mean, she went as far as helping me step by step with any issues i had. Yes the money source has reviews that …
So disappointed with The Money Source. I’ve always paid my mortgage on time, well before the due date. …
Very straight forward they were in touch when they needed something from me and would remind me too. I was a real estate agent here in Flagstaff, AZ. for almost 35 years. So I tried to use the local companies that I had worked with when I …
TMS incorrectly reported an account as late.
I contacted them to correct it and they confirmed the mistake and “opened a work …
This company is 100% trash. Two months in a row they pulled money from the wrong account causing all sorts of fees then they admitted they where wrong and said they would pay the fees they just needed a letter from my bank…well I’m a busy …
Had not needed to call customer service till today. I called 3 times and all 3 times they were great. Tyler, JOE, and Celina were great in customer service and Michael in the insurance claim dept quelled some previous anxiety I had about …
Every one at the money source is amazing and makes sure all my questions are answered and so polite and greeting lets me know i can call about any issue and get it done way to go money source for having an awesome team
Great experience working with Adrienne. She was very organized with all of documents and various contractors. She was extremely knowledgeable helping me throughout the renovation loan process.
I had some issues and some communication problem with other representatives. Finally was contacted by Kristi Schleicher, VP of customer service and I am telling you it was a difference. She is very understanding, communicates with me …
This has been one of the most successful failure’s I have ever dealt with. I was excited at first seeing the ease of use of their website after refinancing my house that I put down an additional $1,000 dollars on my principal the first …
Hey, I want to share my experience with Lauren in Arizona!
I tried to cancel my DD over the weekend so I could keep the cash over the mortgage payment this month because I’m going on vacation …
Someone please get Kristi Schleicher a raise. Do everything you can to keep her at TMS. She has been the most helpful, responsive, and honest customer experience rep I’ve ever encountered. Thank you, Kristi.
I am beyond frustrated! They had called a few months ago about refinancing my mortage, we werent ready at that time. I have spent over a week trying to call them, leaving over 3 messages because thats what the automation tells you to do, …
Really bad company. My original mortgage company sold to them. They spam your email. They harass you with phone calls and waiting to get a refinance and then discover later (which I knew already) that there is not enough equity. Their …
Good people doing their best for any customer or potential customer. A pleasure to deal with even when the situation you’re contacting them about isn’t pleasurable.
If I was able to rate less than one star I would. I hate this company and I have issues with them at least 2 to 3 times a year. I refinanced and they had the lower rate so they were recommended by the mortgage company I was working with. …
Overall I would recommend The Money Source as a servicer of home mortgages. I needed to remove one star from the rating as there was an issue with the timing of the close of the loan and erroneous charge based on the bad dates. Although …
Deeeeeeeeeeeeeeeeeeee!!!
My wife and I missed a mortgage payment due to just life happening. The first guy I talked literally told me to call my bank and that they could only spread the …
We contacted the Money Source Inc. with a few questions and spoke with Carla. She was very professional, polite, and informative. She explained everything to us in detail, gave us a few options and helped us with our needs. I highly recommend the Money Source Inc.
I would like to thank Kristi Schleicher who took the time to resolve an issue that I was facing with my escrow account. She followed up in a timely manner and provided resolution to the problem in a clear and candid manner. She was thorough …
So I’m in a situation that has taken a toll on me lately . I found out our mortgage payment was not being made . It’s Embarrassing!!!!!! I spoke to DEE on the phone and was greeted with a friendly voice I was surprised how comfortable she …
Great customer service, the young lady who helped me was friendly, patient, and seem to understand my concerns. Got everything resolved, she helped me sign up for paperless correspondence, and put my mind at ease that my account was secure and updated.
All customer service can do is copy and paste answers. They don’t even ready your issue. Such a waste of time. I can’t wait for them to sell my mortgage and i can partner with a real company.
I didn’t have any issues until towards the closing. They made a mistake on our escrow account which had caused some aggravation. Two managers were supposedly taking care of this issue but they both didn’t keep their words, instead they …
It was awesome it was very easy talking with the customer service person Dee and I appreciate her kindness and her kind words. she explained things in detail and I was able to understand what’s going on and what I need to do and what my options are I really did appreciate talking with her!
I had some questions with my taxes being paid, and my account being set up, and I have to say TMS was very responsive to my issues. I really appreciate the attention and service from Kristi Schleicher as she personally followed up to make sure I was taken care of.
Keanna was sweet and engaging. She did her best to answer my questions and placed me on a brief hold to ensure that she had searched as far as she could for my specific answer.
She’s is a lovely and professional girl, she help andvresolve all my questions and concerns.
Tara was very friendly and helpful to all my questions. Also loved the fact she is going out of her way to help find us a better Insurance company, to lower our payments. Was frustrated today, and she may my day better with her great positive attitude.
My husband lost his job it the start of the pandemic. He was out of work for about seven months. The Money Source worked with us so we didn’t lose our home. They have held our hands through a difficult time. Our customer careologist and team have been so helpful to our family.
I’ve had The Money Source for many years. The rep I got the other day Vianca was the most professional, courteous and helpful rep I’ve gotten. She took her time answered all my questions. She wasn’t in a hurry to get off the phone. If she …
Been a Money source Customer for a few years now , Just had a escrow issue and sent an E-mail to VP Kristi at the Money source , and she responded to my e-mail in minutes and Helped me with my issue ..all straighten out in one phone call …
I normally hate to post reviews of a business in any public forum but feel I have no other recourse. If there were any way to rate The Money Source as anything less than a 1star that is the rating I would provide. We have had numerous …
My Mortgage was sold to TMS. While TMS knew in early May that they had purchased the loan, a welcome letter was not issued until mid June (two weeks after the payment due date). When by the due date I had not received as much as a “peep” …
As a customer, I am extremely satifised and impressed with the level of professionalism and knowledge from Bridget W regarding our mortgage. She ensured every question was answered in a detailed and professional manner. We thank Bridget W for the phenomenal customer service!
The general folks you Talk with are awesome people. However, the ability to resolve complicated issues felt like it was lacking. When I asked to speak with a supervisor, he again seemed genuine. But I got the same answer. So at that …
TMS is absolutely amazing! I had an awesome conversation with Diele and she is truly a life saver. She informed me of all my options as well as provided me with much needed laughs. She was understanding, empathetic, and loving in heart. …
All I’ve spoken with great customer service, TMS has been working with me to resolve my problems which is great all are very professional just a great company !!!
Loved how I was helped and talked to with respect and patience… appreciate all the help they gave me…thank you 🙏 …
I had the best experience with my TMS representative Jo. He first started our conversation with a very warm and inviting greeting. In my book, the first impression is the most important impression (that’s the one everyone remembers the …
The Money Source has always answered my questions quickly and completely. Very polite and knowledgeable people.
I needed my 1098 so that I could file my taxes and I had received a couple of emails from the money store but due to my age I have I’m not all of the computer illiterate so when I called and Brianna help me walk through and get my 1098 I …
They have always been easy to work with. I inquired about our escrow overage and they were so quick and efficient. We truly appreciate that! Kristi was absolutely wonderful to work with!!!
The Money Source is a company that is truly there for you. I recently had the pleasure of speaking to a representative Liza. Who assisted me with nothing less than exceptional professionalism, and personal attention. She calmed my every …
TMS has been willing to work with me on my mortgage since I requested a foreberance due to covid. I didn’t like the way they originally handled it because the foreberance was for 90 days and they demanded the full amount at the end of the …
I can’t say enough about the care, professionalism, and true customer service I received from Kristi Schleicher at The Money Source. I had concerns our Home Owner’s Insurance would not be paid on time from our escrow account. I contacted Kristi and she got right on it and all was taken care of. 😀 …
When The Money Source assumed the servicing of our home mortgage, we were at first a bit reticent as it had been managed by a previous financial institution for several years. We quickly found that the customer relations staff of The Money …
Very happy with the team here . They are awesome 👌 and very helpful…. thanks Maria your the best . …
I have been with the Money Source for 2 years. We have ALWAYS had excellent customer service. Recently we had a shortage in our escrow account and Kristi helped us figure out what to do. The Money Source acknowledged and corrected their …
Every once in a while I can get accurate information about my mortgage. I called today and got 2 different answers from the tax department and customer service. It seems that their clueless of what their job is. I spoke with a lady last …
The Money Source is absolutely horrible. I cannot believe how this company treats customers during this pandemic. As if we are not going through enough right now. Even with paying them every month they charge late fees and report you …
New customers be warned 120+ points impact on your credit score because their auto-payments system won’t kick in! Poor customer service, promise they’ll get back to you but don’t. In no way they reached out for me to alert me about a late …
Very helpful. This is the best mortgage company that I have ever dealt with.
Smooth Process. When they took over my loan, they called me to introduce themselves and it was pleasant. Explained everything and also answered my questions. 203k Loan Dept. was great to work with. They were attentive and always got back to …
I called about an increase in my mortgage payment. I was on hold for a few minutes. In those minutes I was freaking out about how I was going to pay and was confused about why my payment when up. Then the friendliest voice I have ever …
My experience with the money source was great. All my questions were answered and the representative was very knowledgeable. I actually got a direct extension for her. Hopefully future calls can be handled by her.
When we really needed to get answers to what our new mortgage payment would be after our escrow analysis was complete, Kristi Schleicher with The Money Source was so very helpful and patient. She got us results in record time. We are so …
I have nothing but good things to say about The Money Source. Every time I spoke to someone over the last 6 or so years they were always professional and answered all my questions. I regret leaving The Money Source for Amerisave and I …
Great experience, friendly staff and well trained about your needs.
Steer clear of the assumptions process with this company!! The funds for my assumption got applied as a payment and I haven’t been able to get anyone to call me back with an update and over 3 weeks, My closing date for my assumption was well over 8 weeks ago..get it together tms!!
We had a mortgage loan through TMS. We sold the house and never received our escrow account refund.. It has been almost two months. We keep calling and they keep saying they need to talk to a manager and that they will reach out to us with …
The Money Source in Phoenix is very irresponsible and not managed appropriately. There is no Manager to talk to at this location or any where for that matter. They lost our loss our mitigation paperwork and said they never received it. …
I had an amazing customer service experience. My Rep help to put my mind at ease because I was so stressed and so worried. Ms. Leeza was so nice. I could actually hear her smiling. She really helped to improve my day. Thank you again.
Kristi Schleicher is an awesome employee for the Money Store. We are in the process of selling our home and there was a request from the buyer to close within a very short period of time. When we contacted The Money Store we were informed …
Called, the money source , had a great experience with a very friendly ,wonderful, caring , sweet, worker,
by the name of Lynne. She works with customer, …
I spoke with Jo and he provided world class customer service. Jo was very polite and knowledgeable. At first I didn’t know what to expect with The Money Source, however, I am pleased they purchased my mortgage loan and I look forward to …
I had a question with regard to my mortgage held by TMS, which was responded to in an amazingly prompt and thorough manner. The sent my inquiry by Email to Kristi Schleicher, Vice President of Customer Service, at 10 PM CST on a Holiday …
I haven’t always had the best time with the money source, I feel like they can do more to help their customers. Sometimes it feels like they’re painting a good face while leaving the rest to be desired. They could do more to connect with …
I have had good and bad experiences with TMS. Overall, the arrangement has been fine. Yesterday, I came across an issue with a Payoff where I was being charged for a Pro Rata MIP. It didn’t look right, so I called TMS customer support. I …
I recently refinanced my home loan and it was a wonderful experience, best I ever had with a loan. I had a professional and experienced loan person, Kristi Schleicher, VP | Customer Experience. Kristy was very helpful and responded very …
I worked with Kristi Schleicher regarding my loan transfer. My loan was recently sold to a new servicer, after 2 months with TMS. I made January’s payment to TMS, however the new servicer is still showing January as due. One day after …
I called because there was a payment due on my bill that I was unaware of she explained it to me clearly she even offered me to pay it in small portions she was just a great help Michelle was awesome and she made sure that before we hung up that I had a clear understanding for what I was calling about and I did.
The Money Source is wonderful. I closed on my 1st house 3 years ago and I am doing this on my own (my 1st real home I have ever had) and they have walked me through circumstances and helped me whenever I have needed it. D who worked …
Was a rough start to 2022 with many hurdles, but with the help of The Money Source and their excellent customer service i was able to modify my mortgage and save hundreds!
This is one of the best mortgage providers I have ever dealt with. Their customer service center is always caring,professional, and knowledgeable. I spoke to Liza today and I hope to get her on every call in the future. She was wonderful!!
I spoke with Jo today just to verify that a previous situation had been resolved without any further reprecussions. I’ve had conversations with several customer service representatives, Jo, Carla and Lexi, to name a few that I remember. …
Worse company to ever have as a mortgage company. This company decided to have a glitch in their system, while I set up automatic payments, did not notify me for over a month that I did not have a payment completed, and submitted that to …
Like others have said…if zero was an option, it would be what I would give them. Despite paying escrow for the past year since we refinanced, TMS failed to set up our account correctly and have not paid our taxes out of the account. We …
Best Mortgage Bank
I have dealt with a lot of mortgage banks over many years but The Money Source is the Best .. Never had any issues , and when I have questions There VP | …
New customer. I pay my own home insurance so we need to remove it from escrow – no sense in paying twice. Simple issue. Hours on hold. Once only to be disconnected. Promised callbacks never come. Given wrong information. Then given …
The Worst Customer service I have ever had!!!!.. If you have your Home loan with them, get out quickly. We have been dealing with them for almost 7 months, When we closed on our new loan on Oct, The Closing attorney they assigned, Did not …
Being a veteran I had the opportunity to refinance my home through New Day and although The Money Source wasn’t my first mortgage company it became my mortgage company and it’s been an absolute pleasure working with them. The app they …
This review is for Kristi Schleicher, she is the Vice President of Customer Experience. Unknowingly are mortgage was modified without our authorization. Our monthly mortgage increased (extra $1500) and went from fixed to an ARM rate loan. …
Kevin was very helpful and took time to make sure I understood all the steps to resolve the issue. He sent forms, however we found a solution to keep the account current. Kevin was a pleasure to work with.
Customer Service is stellar. Attentive, caring, informative and always ready to assist patiently.
The TMS app is user friendly, easy to navigate; possible to get lost. I have had …
I really like this mortgage company and their rates for veterans are excellent. Customer service is above all, but I absolutely MUST make a special note about Jo. He is very personable and really does everything he can to help his …
Your associates are such a pleasure to work with. They have welcoming positive attitudes!
As a new customer, Sheryl advised how to set up an online account; what to look for and what not to do. Shared very helpful information about my account. Positive first encounter with TMS.
I can not describe how thankful I am for this company and its employees. They have always been quick to answer questions, pick up the phone, etc… but during the pandemic The Money Source showed its true colors. I was scared, worried, and …
I have never had any problem with the money store you got you guys have very nice employees that are willing to take the extra step to help you out and and employees that know their job this I appreciate a lot never have I had a person in your company rush me or tell me in complete information that I was seeking thank you
Ashley helped me get a payoff doc. and she exceed my expectations. With that kind of customer service. I am doing a refi and I hate leaving the TMS because the Company has be great
spoke with Bridget at the Customer Resolution Line and she was outstanding. She answered my question and went above and beyond. The first person I spoke with was new (not her fault) but was not very helpful and she transferred me to the resolution line. They seem to be more experienced because my questions were basic
Had a question my escrow and the person I talked to was very helpful.
I appreciate the attention to detail. My escrow account had a shortage and I was unable to afford the new payment. Thankfully I had an amazing account representative “Tara” who quickly went to work to assist me in understanding my account details and lower my payment to one that won’t largely impact my family’s budget.
I had a few concerns regarding my loan and trying to remove myself from forbearance today so that I could close on my refinance. My representative went above and beyond and was extremely helpful. I am thankful to the staff at TMS and the …
TMS purchased my mortgage before my first payment and it was a smooth process. I never had an issue signing up for auto pay and when I had questions, Kristi Schleicher was always quick with a response. I would still be with TMS had I not just recently refinanced. Overall a great experience.
Kristi owns these 5 stars. She came to the rescue after some miss steps and hang ups. Kristi targeted the issue and did it with empathy, pointed questions to help resolve the problem in a timely manner. Her command of the english language …
I had few payment questions regarding to my monthly payment. I worked with Kristi Schleicher directly. She was amazing. She replied my question really fast and even left my a voicemail. I would definitely reach out to her again if there is any issue.
Initially I wasn’t given Information on how and what each payment option doesn’t do and How it can and won’t benefit you. I’m a disable veteran and I have special funds moved around to help me with my finances and it was hard not knowing …
This is one of the few organizations that actually lives and breathes its core mission statement to Grow Customer Happiness. Somehow over many years they have consistently delivered an extremely high level of customer satisfaction. They …
First time calling FSB, spoke to a great, very friendly lady (I forgot her name!) who was able help me sort my payment and made it apply for next month because I accident overpaid this month. She was so patient and so helpful. I recommend 100%
I always have a great experience with this company and they always solve my problems .Dizbeth A. > A careologist went above and beyond taking care of my needs on three different occasions .Several hours she spent also . she is a very …
I called TMS immediately and explained I accidentally hit the wrong computer button, which would trigger an early payment. The gentleman voided the payment as we were on the phone. I can’t thank him enough, because we are on a very narrow budget.
$$$I’m ahead on my payments!$$$ The Money Source has called me numerous times, emailed me as well as snail mail to let me know that I missed a payment. If they would just take a moment, look at the few months I’ve been with them, count the …
We contacted customer support to urgently request documents and were so thankful to have gotten Kristi S. on the phone. Not only did she patiently listen to our situation of why we needed documents quicker than normal, but she pleasantly …
My experience with Money Source has been excellent !!Of course after many tries to communicate with the 800 number. …
Shanna was great! Every time I call with a question, they are prompt, friendly and courteous. Shanna was no exception. She listened to my needs asked clarifying questions to ensure that we were both on the same page, and confidently …
I was blown away with the level of customer service I received today from The Money Source
In Phoenix. Matthew M. was the representative that assisted me. Matthew went …
Have continuous communication experience with Servicing. They do not take effective notes, that are passed to the next team member. They unknowingly marked my mortgage as delinquent, which caused my credit score to decrease. They have sent …
Worst place to work management are just pos. They just find the most lame excuses to fire you. To avoid paying severance.
I have been dealing with a TMS mortgage problem since January. I have never spoken to the same person twice in 25 to 30 phone calls. Today I finally got two people…one a customer care rep and the other a tax department guy…who were …
If I could give them a ‘0’ Star I would I decided to refinance with the money source everything was great I would make my monthly payments.. then they had a mixed up put stuff on my credit when I had proof I sent payment I emailed I even …
Horrible experience. We had our mortgage through them and setup our payment but they ended up transferring our mortgage with no notice! The only way I found out was from a notice from our credit report. There was no email, phone call, mail whatsoever. Very shady company.
I sent in $7300 for a payment and it was never credited. The company doesn’t seem to care and takes no responsibility for cashing the check but not posting it. It’s been over 45 days and nobody has reached out to me. I’ve called and sent …
I’ve been having a problem between u guys and triple a for the last year…and because of both of your negligence I get to pay you 1350.00…so if I could switch mortgage companies I would
I have been trying for months to do an escrow analysis on my mortgage loan through the Customer Service Representatives at TMS to adjust my mortgage payment. I decided to email and forward my documentations to Kristi Schleicher, Vice …
Horrible website and features, about 20 years behind the times, made for people who are afraid of technology. The only way to contact them is by calling an 866 number, which stops operating after 9 PM EST (so west coast people are SOL). …
After running into an issue, I reached out to Kristi and she promptly solved everything. While their customer service was slightly rough around the edges, there was a genuine commitment to improving and making sure the customer was right. Their technology and platform is by far the best I have seen from a mortgage servicer.
My experience in the 2 months I’ve been with this company is that you HAVE to follow up. And don’t wait too long. If they tell you it’ll be done in 24-48 hours, don’t assume it’s done, assume it isn’t. Hold times can be ungodly but be …
I just made my very first mortgage payment with this company. I cannot write any good reviews yet but I believe it will get better. The only thing I did not like is that you had to hit 13 prompts To get to a person. They need to update that way you can call in and actually speak to someone immediately.
I had a problem with a payment that because of an escrow change was $75 less than my mortgage payment. So effectively I was late $75 out of $3200. I received a 30 day late and almost lost my mind because I’ve never paid a bill late ever. It …
There were some initial discrepancies with my account when I was transferred to them from Better mortgage but Kristi was up to the mark for her Customer Service. She was responsive in a timely fashion and sorted out the issues in no time.
I had an old TMS account and I couldn’t get the new one to load properly. Ruth walked me through and process and auto pay too. Very smooth and professional. Done deal. Ruth explained things clearly and was very patient with me.
When I first got my mortgage setup I was a bit nervous about how this whole process worked. I informed myself on the practices of third party companies that service the loans as my mortgage is being serviced by “The Money Source”. I hadn’t …
I worked for The Money Source as a desktop support technician. I got covid in early 2021 and they fired me immediately. They don’t care about their employees at all. Horrible company.
I am recognizing the incredible level of service provided to me today by Justina at The Money Source. I had an unusual set of issues and she patiently walked me through each and every one, followed up on each and did not give up when she …
Great customer service. Not only did Gabrial resolve my issue, but had excellent conversation skills which put me at ease; knowing that I was speaking with a professional. Highly promotable (I was military and had a staff).
She was very nice and professional. Wouldn’t mind talking to her eveytime I would need an issue resolved.
Recently every call I have had to make to TMS regarding certain issues have been an outstanding experience. TMS associates have been properly trained as they are professional, courteous, and knowledgeable. They understanding how this …
Mortgage Solutions customer service rep Bridgette was amazing. She was so helpful and quickly and accurately answered all my questions. Knowing that Mortgage Solutions actually cares about their customers is so refreshing and motivating. I …
I love the way this company take care costumers they have everything i need i will recommend them very highly 👍 …
Let’s start by saying I would give 0 stars if I could. TMS is ABSOLUTELY THE WORST company to deal with! I loved my old mortgage company then TMS bought out my loan. The 1st phone call with this company was horrible. In 2 months I’ve spoked …
First, I would like to inform TMS that I want to them from the bottom of my hear. TMS has been extremely helpful to me and my family. Since 2017, I’ve been going through an extremely hardship. TMS and all the associates have been very …
Worst website payment experience, 11/1/2021 can’t even make it onto the login page for my account. After a month of waiting for them to send me my welcome letter after they got the mortgage loan servicing from Midwest Loan Services. …
I contacted The Money Source with regard to my mortgage and the struggles of COVID. The representative who assisted me was very helpful and understanding. She was able to offer some assistance with the hope of getting me back on track …
The money source ? you have fantastic worker’s thanks somuch 🙏🏾For everything helping me and solving my problem am happy with the money source service givers thanks again🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾 …
If I could give them zero stars I would! There is no training consistency where customer service representatives know what they’re talking about. One person says 1 thing and then when you call back later another person says something else …
Mr.Gonzlo did an excellent job walking me through setting up my account online. I needed to download my mortgage statement payoff. He remained with me throughout the process. I appreciate good customer service, but Mr. Gonzalo performance was great ! Please give some high praise for a job well done.
Spoke to Karma in Loss Mitigation. She really cared about my situation and wanted to give me the latest updated on my account to ease my mind. She was very patient with me even though I was frustrated. By the end of the call I was so relieved and happy.
Very good company, I have actually spoken with a few reps and they are knowledgeable kind, and they do their jobs very well.
Thanks Susan (Frieda) Reed
Very friendly customer service. They go above and beyond to find a solution that works for both sides. Just an amazing company.
Great experience with all staff, the app, and online login. Everything worked smoothly and all of my questions were answered whenever I needed. Would recommend!
Precious was so very helpful. She walked me through the entire process of paying off our mortgage correctly and without any problems. She was lovely and patient and very kind. I gratefully give her 5 stars!
After my Father passed away, I inherited a financial mess and many surprises including the fact that he had not made a mortgage payment in 14 months. I was putting together a huge jigsaw puzzle with many missing pieces. I had never heard of …
The Money Source escrow dept has been a nightmare. June of last year, escrow showed money taken out of my acct to pay for the insurance. I recieve a canclled insurance letter in August from my insurance company. Which now I had to pay out …
Horrible company. The customer service is the worst with wait times around 1 hr. The customer care representatives won’t understand simple things and you will be transferred to other departments. I paid my taxes for 12 months during the …
The associate (Russell) was very professional and did a good job explaining everything I needed to know about. Very polite.
Excellent group of employees every interaction has been positive, and for the first time in a long time I believe the my Mortgage company I feel and it’s employees have my back ,and my best interest in mind !
Your agent was very helpful explaining to me the various payment options for my mortgage. He also answered a difficult question concerning my choices with great clarity.
Well I must say I was wrong for using one situation or experience to Judge a company or to validate how the Money source work. I have Kristie who reached out to me directly and actually listen to my concern and have been working with me …
Tom was amazing, personable, professional and cared. Took the time to hear my issue and resolve it without even transferring me.
I am so happy we got paired with TMS. Being first time home buyers they’ve been very helpful. All of the associates are knowledgeable and I can tell they care about telling us the truth. Matthew was specifically amazing. They care about us being successful in our purchase.
Very disappointed in this company. They recently purchased my home loan. Its been 3 weeks. They sent me my welcome information with the account number for a whole different loan. I’ve been on the phone several times trying to get this …
Absolutely worst mortgage second rate company. I’d never have chosen them, they bought my loan. For the past year, they have fumbled with my paperwork so I could move out of the covid Forebarance they put me under , which was supposed to …
Yes, my loan is pretty new with TMS. But so far, I have no compliant. Service was prompt, professional, and good solid diplomacy by, Daniel. So, I don’t want to exaggerate anything too much. But, I’m a happy customer so far. Thank you 🌷 Keep up the good work! …
Had a VA refinance and they where great when I sold the home and had questions about escrow and other concerns. Very kind and informative. Responded quickly to my phone calls and could understand the person I was talking to.
I can’t remember a time I’ve had bad customer service from TMS. I will say that Brittney…I assume that’s the name of the girl I spoke to a few days ago (not January like the email says)…was a very pleasurable person to speak with. She …
in my experience with them, we also were under the impression, as instructed by their employees in customer service representative and their loss mitigation department, that our credit would not be affected and we should not worry for …
Amanda was very pleasant to talk with and she took care of my question with expertise. She was very polite in all of her questions for me and took care of what needed to be done.
I just wanted to I’ve been going through a lot of hastle but I’ve been talking to a care rep named Tara and I really feel like she has gone above and beyond for me and we hope to work this problem out together thank you so much tara
Michelle was very polite, didn’t make me feel like I was a bad person and completely understood what I was saying. Explained to me all my options and helped me get the best option for us
Four star for attention only. We filed a COVID forbearance due to hardship during the pandemic with Veterans United. Our loan was sold to TMS. From the get go we have been lied to, strung along, told 100 different stories, even told they …
My husbands and my credit score negatively reported on 3 separate occasions by this company. A total of 150 points down the drain due to, in my opinion negligence. When we applied for hardship assistance we were advised that our credit …
Awful customer service. The reps can only read off of prompts. They have no idea how to fix problems on their own. Do not use these people unless forced to.
I am going to leave my original review below, but I want to give an update. A very friendly vice president from the company contacted me and after looking over my account she saw what errors were made and went out of her way to fix them. …
Customer service is a sensitive position that would drive customers in and out of business easily with simple words. Today for the first time ,I spoke with a customer service at TMS that satisfied my needs with clear answer words by which …
The rep was very knowledgeable and professional. She did not need to transfer me multiple times and she handled my situation very well. I am pleased with how quick and helpful she was!
I have had my account with TMS for a couple years now & they have always provided exceptional service! Whether is it answering my questions, meeting my needs or doing a loan modification for me! I am so grateful for the pride they take in …
New to this company. Web portal is very user friendly and responsive. Excellent customer service over the phone. Representative (Carla) was knowledgeable, patient, friendly, and committed to assisting me with answering my questions and …
(Nick stolinski II) I’ve never had a bad experience with these guys. I’ve been a mortgage customer with them for 4 years now they always have my back and are willing to help when I have been in need. They offered me a refinance package I …
Company is a joke I have been trying for 7 months to get my Escrow corrected. They are currently Holding more then 4 months Escrow in the account when Federal Law states they cannot hold more then 2 months. when you request to tlak to a supervisor or manager they are never available and never call you back. Poor customer service!!
They share harmful bully memes of coworkers and make fun of client phone calls. Worst place I’ve worked and my first intro of the adult workforce #metoo movement.
I would give no star, but I don’t know if it is an option. The person I talked to sounded like she had mush in her mouth. When I told her to speak clearer, she got an attitude.
The leadership Jay J. was great! He was patient and very transparent while showing empathy towards my particular situation!!!
I just needed to get a fairly simple question answered by calling TMS customer care center. At the time I called, there was no wait, and the person I talked to was friendly, efficient, and helpful.
My husband I have had a horrible experience with this company .. We put in for an assumption . It’s been a year and no action or movement has been taken . A year ! We have emailed and call once a week every week. Every time we call no one knows what’s going on and it’s a different person each time Someone please help us . Please…
My experience with money source is bad despite the fact that my mortgage is always up to date. Still they always call me every month to remind me. I don’t need their reminder. i know when it due.
poor communication, no one speaks to anyone ever. they put in tasks and someone you would hope picks up the task and responds with an email. Ridiculous, we’ve had an issue for 8 weeks that still isn’t resolved. I’m jot happy with them at all
Worst company I have ever had to deal with. First issue I had was they tried to tell me they did not receive an Escrow check but my bank had record of it being cashed. After 8 phone calls and each telling me a new ticket was created each …
Hard to understand both the initial contact and then the supervisor. English was difficult. Finally hung up after holding for 30 minutes; was trying to find someone who could explain why my escrow acc’t was cleaned out. Now my monthly …
Unfortunately I have placed at least 5 calls requesting a follow-up call from one of the Leadership Team members but has NEVER receive a call back. The front line customer service representatives are very helpful and responsive, but can …
They have trapped me with them. My family had a very hard time during the pandemic and had to do the deferrement. Instead of giving us any idea there was a State program that would have paid our delinquent amount they did some other type …
I’ve been experiencing issues with my auto pay lately. I have been on auto pay with no problems for more than 2 years. Twice I’ve been told that my account can’t be located when TMS request payment. When I called it was to no avail but …
Removed my Escrow in May of 2022, as I have had several issues with FSB. They have to this day have not removed my Escrow, and I am now at VP level Kristi who will not return my calls or emails. I am unable to get above her-extremely …
Vivianna was so nice and helpful. She explained everything that was going to happen and even though it was something the loan dept will have to handle she told me what to expect. She was a great help!
I love this company’s customer service. I’ve had some amazing representatives like Samuel who go above and beyond to assist the customer in making sure that all questions are answered. It’s customer service like this that makes me a loyal …
If I could give a negative zero stars I would! This company is by far the worse mortgage company on the planet! They have had my account for only 4 months & it’s been a literal nightmare! TO ALL MILITARY PERSONNEL AVOID THIS COMPANY AS YOUR …
DO NOT DO BUSINESS WITH THIS HORRENDOUS, HEARTLESS, BLOODSUCKING COMPANY. It is the epitome of the worst of corporate greed. The higher ups Care nothing for their employees who are stressed, over worked and given no perks. They recently …
What a great experience working with Christine. It has been a pleasure getting professional assistance from her. I would highly recommend The Money Source.
The Money Source took over my loan from the previous loan holder after I purchased my property in April 2022. We made the October payment to the old lender as The Money Source did not send a bill for October. We have yet to receive a …
I would not suggest this source for a mortgage to anyone. We refinanced 2 years ago, pay our mortgage ontime every month bi weekly and they still call us every single month stating we are late. Their policy states that there are no late …
TMS is the best mortgage company I have ever dealt with. Their customer service people are wonderful and go out of their way to help answer all the questions you might have about your mortgage. I will be a customer for life. Thank you TMS
Been with the money source 7 years. They said they’d work out a payment plan with me but they don’t like differing payment. 800 bucks to me could last a month 800 to them is probably next to nothing. All in all I’m happy with my loan terms.
Not a day goes by that I regret my loan being sold to this place. They have sent me escrow refunds, and demanded the money back months later because of an error on their end. They recent took a payment out of my account a week earlier than they were supposed to.
I never thought I will be this much disappointed after my account been transferred to this Bank. I was told by last lender that anytime my house value goes 20% of the loan I have, The PMI will go a way. As of now my house value in over 700k …
Every representative I have dealt with has been spectacular. The outcome has been less favorable.
Actions regarding my inquiry has resulted in extreme monetary hardship for a …
When I first purchased my home in 2016 it was virtually impossible to speak to a representative. But, within this last year I have been able to conduct and resolve my concerns right away without speaking to a recording. The respect, …
I’ve had a pretty rough past year and a half or so to say the least. The lender has had my back through all of it with everything going on in my life. The last customer service rep, Cassandra, that I talked to while in the process of …
My mortgage was transferred to TMS. It’s been a month. So far so good. I reached out to Kristi with questions. She replied within a timely manner. Customer Svc was also helpful. They advised on what date their online system & my account …
Nicole provided critical information which provided insight on how and what could be done in regards to my monthly mortgage payments and how these resources were readily available to me. I appreciate the time, her genuine concern and effort …