With over 400 miles of coastline, it’s difficult to imagine any Rhode Islander left unaffected by the Bay’s benefits. The Bay provides not only … See more
Really nice, clean and well maintained. Really taking care of the nature and the people by maintaining the discharge water quality. Appreciate the good saff for explaining to us the details and the functions of each area
Changed billing without even a notice won’t accept bank of america bill pay after 25 years of paying online..unconvinced need too sign in their websites.
There was an accidental over payment to my account. I asked for a refund and told a check would be sent out. It has been nearly 3 weeks and no refund. These people believe they more than you so they can make up any stories they want.
Horrendous customer service, and from what I’ve heard the entire corporate office is ran by ignorance. This is the product of utility monopolies and no care for the citizens. I pay my sewer bill for the water I use to wash my vehicles and …
Rude AF customer service. Had a rude tone when she told me she couldn’t hear me. Why couldn’t this woman say it politely? Then she told me, again with an attitude, that I have her on speaker phone. I told her that i did not have her on …
Horrific. I moved 3 months ago and am still getting bills with no way to get the service out of my name. Awful experience that makes me extremely glad to be out of the area. Total nightmare
I’m a new homeowner and just trying to figure out how this works. Providence water had made an error on a read for my bill and they cleared it up for me just fine. Narragansett Bay on the other hand were very rude. I called twice and both …
I agree with most of these other reviews. One star is too much for the awful customer service. I had a simple question about my bill. Deborah B was the customer service rep I had the misfortune of dealing with. She kept interrupting me and …
Hateful customer service rep two days in a row. Assumed I knew what she knew, the know it all. A real bully. Now I have to download a change of billing address form and it’s impossible to get through the account and password. Invalid, …
I paid my September bill on-time as I have every single month in the past and received confirmation that my payment was processed and accepted. I was confused to get my October bill and find out that my payment was actually never received …
I clearly did not experience what the others did. I was spoken to politely, the customer service rep, Jerilyn spent about 15 minutes with me on the phone. We went through multiple bills together and she was answering all of my questions. …
Very insecure customer service reps. It wouldn’t seem difficult for me to find an error in an account if exists. I have 1 HCF usage since my son moved out. That’s what I was charged until one month I see 64 HCF!!! How could that be? So I …
Disgusting
RUDE CUSTOMER SERVICE
Great
1 Star is even too much ! Worst customer service ever . People are very rude working there . If I can go somewhere else I would !
Rating is for the horrible website. It is nearly impossible to make a payment.
Extremely rude customer service and very old school services. Called to transfer services and have to go the extra mile. Unbelievable.
told to send copy of new deed to get billing changed. Did it. it was lost or tossed.now need to do over. Kevin no help. What a waste of my time.
Not helpful at all! If I could give them zero stars I would!
Really nice, clean and well maintained. Really taking care of the nature and the people by maintaining the discharge water quality. Appreciate the good saff for explaining to us the details and the functions of each area
Changed billing without even a notice won’t accept bank of america bill pay after 25 years of paying online..unconvinced need too sign in their websites.
There was an accidental over payment to my account. I asked for a refund and told a check would be sent out. It has been nearly 3 weeks and no refund. These people believe they more than you so they can make up any stories they want.
Horrendous customer service, and from what I’ve heard the entire corporate office is ran by ignorance. This is the product of utility monopolies and no care for the citizens. I pay my sewer bill for the water I use to wash my vehicles and …
Rude AF customer service. Had a rude tone when she told me she couldn’t hear me. Why couldn’t this woman say it politely? Then she told me, again with an attitude, that I have her on speaker phone. I told her that i did not have her on …
Horrific. I moved 3 months ago and am still getting bills with no way to get the service out of my name. Awful experience that makes me extremely glad to be out of the area. Total nightmare
I’m a new homeowner and just trying to figure out how this works. Providence water had made an error on a read for my bill and they cleared it up for me just fine. Narragansett Bay on the other hand were very rude. I called twice and both …
Worst service ever! They make it hard even to your bill! Simple awful service!!!
I agree with most of these other reviews. One star is too much for the awful customer service. I had a simple question about my bill. Deborah B was the customer service rep I had the misfortune of dealing with. She kept interrupting me and …
Hateful customer service rep two days in a row. Assumed I knew what she knew, the know it all. A real bully. Now I have to download a change of billing address form and it’s impossible to get through the account and password. Invalid, …
I paid my September bill on-time as I have every single month in the past and received confirmation that my payment was processed and accepted. I was confused to get my October bill and find out that my payment was actually never received …
I clearly did not experience what the others did. I was spoken to politely, the customer service rep, Jerilyn spent about 15 minutes with me on the phone. We went through multiple bills together and she was answering all of my questions. …
Very insecure customer service reps. It wouldn’t seem difficult for me to find an error in an account if exists. I have 1 HCF usage since my son moved out. That’s what I was charged until one month I see 64 HCF!!! How could that be? So I …