News & Observer Publishing is a subsidiary of The McClatchy Company, a newspaper and Internet publisher headquartered in Sacramento, Calif.
| Friday | 10AM to 3PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 10AM to 3PM |
| Tuesday | 10AM to 3PM |
| Wednesday | 10AM to 3PM |
| Thursday | 10AM to 3PM |
421 Fayetteville St Ste 104, Raleigh, NC 27601
Cool
Can’t get anyone to answer the phone
One the Best News Papers. And I Give Them A Five⭐⭐⭐⭐⭐ ‘S.
Worst delivery. Hard to understand your customer service reps who answer your phone complaints.
Terrible customer service, sad to say because I’ve been a customer for 20+ years.
They won’t stop calling, even after being based to stop several times. I don’t want the paper.
The best job I’ve ever had for 40 years and Lord willing 7 more to retire.
I only earned the cost of photography copyright there once, and then I rarely participated in photojournalism activities.
Terrible experience. Very biased and canceled subscription
Why do I have to have a subscription just to read an online article? And, after reading most of the reviews, there’s no way I’ll consider getting one.
They should publish a book, How to run a great business, that owns all its properties since…oh..the Civil War..right into the ground with greed and old, good old boy, VP’s that never get fired or take responsibility. Way to go Orage!
Our experience with the Raleigh news and observer has been very frustrating. Our paper has not been delivered frequently. The only options we are given are credit for the newspaper or delivery the following day. Who wants to read …
I did not renew my subscription but they kept harassing me. Now my account has been sent to collection when I don’t have a subscription and I don’t get the paper
Predatory subscription. Cancelled service and payed in full. Now being called by collections for no apparent reason for an outstanding balance. I live in an apartment and never received a single newspaper
I subscribed originally because I wanted to support local journalism. However, after finding the reporting to be mediocre and frequently biased, I decided I wanted to cancel. They make it a complete headache to cancel, and use shady billing …
Literally abhorrent subscription policies. You either have to cancel via email or by calling during the times of 7am-12pm. I would literally rather give my credit card information to scammers over the internet than this predatory business. Stay away at all costs!
Constant calling and advertisement even though I’ve never signed up nor wanted a subscription and told them to remove me from their call-list on at least 6 different occasions . I was later billed for a subscription and service that I never …
Truly woeful customer service. I’ve been a subscriber for 15 years and suddenly can’t log into the site to read the paper. A 45-minute phone call resulted in the agent finally suggesting that the best option was to cancel the subscription. Too bad.
I’ve been a N&O subscriber for over 15 years and have noticed a decline in service. First they stopped crediting your subscription account during vacation holds, then they started the deceptive pricing practice of charging extra for …
The service has declined considerably in the last year. Our newspapers are not delivered at least 1-2 days per week. Oh, I’m old school and prefer hard copy than the e-edition.
I really do not like posting bad reviews but in this case I will have to go with the Pro and Con. Okay, Being a Walmart shopper and leaving out with Groceries to be stopped by a sales rep for a raffle and other things. I normally dont stop …
Out of 6 days I received my paper 2 times. Their customer service is obviously overseas and is a disgrace. They are very nice but of no help. I explained no paper for 3 days straight. I was told by a very nice person that spoke broken …
No matter what period of time you subscribe for, they will continue delivering papers well after the paid period ends without notifying you that the subscription has lapsed. Then they will turn around and bill you for papers you never …
Their reporting is biased, the paper is underwelming and overpriced. They set up open subscriptions with your credit card so they can change prices and charge you without telling you. 6 months after canceling services, and telling sales …
Trust me, DO NOT SUBSCRIBE! I used some airline miles to trial a subscription. I found the quality of the writing to be poor and lean heavily to the right. I asked to cancel the subscription over the phone. They continued to send the paper …
Support Local Journalism! But DON’T SUPPORT the News and Observer! This is a subscription scam! You will pull your hair out after dealing with these crooks. They destroy your spirit in local journalism. Don’t even get a free, or limited …
DO NOT SUBSCRIBE – They will re-subscribe you without your consent and charge you for papers you never got, then without any communication will send to collection agency, THEN months later contact you saying you owe MORE!?!?!?! The most crooked dishonest and dirty newspaper I have ever come across in 7 states I have lived in.
Like many others who have shared their experience with customer service and billing, I subscribed for one month of digital access just so I could get access to one article. There was no other option (like to just pay for the one article) I …
I would give them a zero rating if that was an option. In July 2021, I subscribed to the Sunday only delivery and weekly online subscription. I cancelled my subscription before the ending of the eight week billing cycle. My debit card was …
Please reply if there are other ways I can support local journalism.
I wish I had read the reviews here before signing up. In 4 weeks I didn’t once …