(Translated by Google) Hello! . . From the first phone call, the treatment you receive is excellent and the care at the clinic is the same…excellent EVERYTHING. . Treatment with great human quality, facilities of 1a. THANK YOU ALL SO MUCH …
(Translated by Google) The first time my mother attended this clinic they treated her well… But the second time I had to go get the images of her studies and I called a week and a half in advance and they told me that they would be ready …
(Translated by Google) My doctor sent an order, because she found something abnormal in my right breast, this happened on December 10, they have never called me to give me my appointment, I have communicated with them, they never answer the …
(Translated by Google) Angelica no! Help with free medical assistance, do not check what you ask for by email. And he does not answer the messages or call NEVER. WHAT THEY ARE LOOKING FOR IS THAT ONE PAYS !!! . AND TO MAKE AN APPOINTMENT …
(Translated by Google) I loved the service, even though I have health insurance, I did it here, I did not feel any pain in the exam, that previously in another place I was battered by the pressure on the nipple, the results were super fast. …
(Translated by Google) Excellent staff and treatment… they have guided me from the first mammogram to my biopsy… they helped me with financial help… I am really grateful for their work… THANK YOU!!! …
(Translated by Google) The financial aid person “Angelica” does not provide needed help. He has made me fax documents and does not review them and asks me for them three times. I was sent by my doc from May and it is November and I have not …
(Translated by Google) I have been trying to make an appointment for more than two weeks now but nobody ever picks up the phone. I have been left waiting on the phone for more than two hours just for the call to disconnect. I’ve even tried …
(Translated by Google) Please, if you think you don’t have cancer, don’t have a biopsy, until you talk to a good doctor. I had it done here at The Rose, it came out negative, Thank God, but after two months, due to a piece that was placed, …
**Update on previous review** I’m unable to edit my previous review of one star-After I spoke with the rep who advised that I would not be seen until March, Aracely returned my voicemail and immediately scheduled me for the next available …
This place has the worst customer service. I wish my insurance/docter would send me some other place. It is really hard to make an appointment. They do not call you back.
They do not offer the services that are listed on the website. Lots of stipulations must be met. Customer service/compassion was also lacking in there delivery of that information. Surprised and sad…
I have not had my appointment yet, I have had to change my appointment twice and so far they have been really helpful to me and I am hoping my visit will be the same, I am nervous about going and finding out what is going on with me.
Wonderful organization managed by amazing women. I was deeply moved by their loving caring nature, from the front desk to the Doctors all are really doing a wonderful job. Thank you so much!
My sister left there in tears. Horrible customer service. We are already scared and worried. A little compassion would go a long way. If we had medical insurance we would go else where.
I I agree that customer service is the pits when I called I was met with an attitude when I went in to make an appointment I was met with an attitude and then again when I wanted to schedule an appointment they canceled it because they …
Well my appointment went very well. The only thing is the wait, however I understood there are other woman waiting for the same care so I can appreciate the fact that make sure your check up is complete and they have what they need before you leave.. May God continue to bless the staff at THE ROSE!!! 💐💐💐💐💐 …
Estrella was very good, I loved her gentleness and kindness, she could tell I was nervous. The lady who did my ultrasound was nice too. Front desk could be a bit more friendly.
I would give a 0, but there isn’t one. I am very disappointed in my experience when I was there. They said that they didn’t accept my insurance. They told me a different story. Then, I called my insurance they wanted to give information to …
I only put 1 star because it made me rate it….I am so very DISGUSTED and DISAPPOINTED with this place! I have waited for 2 months for my appointment; I had my doctor referral from Planned Parenthood in hand and the money for my co-pay …
Patient service was horrendous. My wife brought every document they asked for and we were still told they would not proceed because we didn’t bring something we weren’t told to bring. One of the ladies continually raised her voice at us. …
Too much variation in mammogram and ultrasound techniques between different technicians, and too much variation in the amount of detail included in the reports by radiologists. These variations make their testing unreliable. I’ve gone to …
Had a mammogram, ultrasound and biopsy here. Staff was friendly. The office wait time was minimum, however, after having the ultrasound /mammogram it took a month before I was able to have my biopsy. Other than that, I rate it 5 stars. Very clean place. I would definitely recommend it
I agree that customer service is horrendous. The Galleria staff is very unprofessional, customer service is humiliating. They will put you on wait and hang up. I had that happen several time today. I has applied for sponsorship for my mom …
The poor communication and customer service is humiliating and unnecessary. From my experience with the staff they don’t take pride in their work and they are insensitive. I contacted the clinic three weeks before scheduling an appointment. …
I attempted to book an appointment over the phone today multiple times, and did not get an answer. I went ahead and booked the appointment online for the month of the December, as that was the earliest date available, but when I finally had …
The organization and customer service in this place is horrible for a company that’s supposed to be in the business of saving people and offering medical services. I would hate to leave my fate in their hands if I ever need it. I usually go …
Called three times to make an appointment for my mother, the three times waited about 10 minutes, then a lady answered in a less-than-polite way, put me on hold again, and the call dropped. This happened all three times, were they jus hanging up on me? Very disappointed with this.
My experience was great ( I mean, is not great going through this type of situations) but the place was very clean, the receptionist was nice. The assistants was the sweetest. And the Radiologist and Doctor were hands on! Amazing. They …
WARNING!!!! DO NOT COME HERE!
Note to management: Please hire new employees if they do not care about your patients they do not care about your business. My mom could not make an appointment …
My mom just had the worst mammogram of her life here. Said it was more painful than any other she has received and that the technician was rude. They also said that she would have to pay out of pocket for a bone density scan because her …
All the people who works there is very unprofessional and rude, unnecessarily. Everyone, in Front desk, and mammogram technician as well. I feel Humiliatiiated and discriminated because of my English, Of …
I called this location and specifically asked to be scheduled to the galleria location because of where I reside but they scheduled me to the Pasadena area and I did not know until the last minute. The girl …
I had my mammogram today at The Rose. I read some of the negative comments but I have to say that my experience there was the Best! From the receptionist to the tech. They were professional, friendly and helpful. I would recommend The Rose to all my friends and family.
For years I went to the Rose but I realize that it is not customer friendly at all. No notification on appointments not even a text. No reminders to book yearly appointments. I don’t know what is going on but I have to go back to …
I’m new to Houston & called The Rose & Maria O. Went over and beyond what I expected. She verbally took the time & gave me a list of clinics to go to. Name, phone, address etc then advised me about the Texas Women’s benefits. She was very …
I haven’t even been here yet and this place is getting 1 star. This was my only option to go have a mammogram done, as it is significantly cheaper here through my insurance. The woman told me I would not be seen until March…??? How can …
Went there for my follow up. The staff is very nice. However this time the x-ray technician must have done it improperly and had to redo my x-rays. By the time it was done, I had gone through 9 x-rays for just one side, I was near tears and …
I received nothing but good customer service. My waiting time wasn’t too crazy. The technician was knowledgeable, friendly and communicative. The place is kept clean and well organized. Overall a good experience.
(Translated by Google) Well
(Original)
bueno
(Translated by Google) The staff is very attentive.
(Original)
El personal es muy atento.
(Translated by Google) I really liked the treatment they gave me.
(Original) …
(Translated by Google) Very friendly staff dedicated to the service of others
(Original) …
(Translated by Google) Very excellent with good attention
(Original) …
(Translated by Google) I find it very good for women’s care
(Original) …
(Translated by Google) My experience was very excellent… I like it because they serve very well …
(Translated by Google) Hello! . . From the first phone call, the treatment you receive is excellent and the care at the clinic is the same…excellent EVERYTHING. . Treatment with great human quality, facilities of 1a. THANK YOU ALL SO MUCH …
(Translated by Google) The first time my mother attended this clinic they treated her well… But the second time I had to go get the images of her studies and I called a week and a half in advance and they told me that they would be ready …
(Translated by Google) My doctor sent an order, because she found something abnormal in my right breast, this happened on December 10, they have never called me to give me my appointment, I have communicated with them, they never answer the …
(Translated by Google) Angelica no! Help with free medical assistance, do not check what you ask for by email. And he does not answer the messages or call NEVER. WHAT THEY ARE LOOKING FOR IS THAT ONE PAYS !!! . AND TO MAKE AN APPOINTMENT …
(Translated by Google) I loved the service, even though I have health insurance, I did it here, I did not feel any pain in the exam, that previously in another place I was battered by the pressure on the nipple, the results were super fast. …
(Translated by Google) Excellent staff and treatment… they have guided me from the first mammogram to my biopsy… they helped me with financial help… I am really grateful for their work… THANK YOU!!! …
(Translated by Google) The financial aid person “Angelica” does not provide needed help. He has made me fax documents and does not review them and asks me for them three times. I was sent by my doc from May and it is November and I have not …
(Translated by Google) I have been trying to make an appointment for more than two weeks now but nobody ever picks up the phone. I have been left waiting on the phone for more than two hours just for the call to disconnect. I’ve even tried …
(Translated by Google) Please, if you think you don’t have cancer, don’t have a biopsy, until you talk to a good doctor. I had it done here at The Rose, it came out negative, Thank God, but after two months, due to a piece that was placed, …
**Update on previous review** I’m unable to edit my previous review of one star-After I spoke with the rep who advised that I would not be seen until March, Aracely returned my voicemail and immediately scheduled me for the next available …
This place is lit yall !!!
People are very nice and hwlpful here.
Nice staff, very clean, and up to date equipment.
Incredibly impressed with all staff! Thank you for being so understanding, caring and professional!
NO insurance and my wife Still HAD to PAY $210. for a Mammogram
The attractive, diminutive Radiologist for the Mammogram was kind, friendly and professional.
Very friendly service when you are scared out of your mind. They make you feel spool comfortable
would give this place 0 if I could. Took months to make an appointment. Calling and was put to wait line for hours with no answer. horrible
This place has the worst customer service. I wish my insurance/docter would send me some other place. It is really hard to make an appointment. They do not call you back.
They do not offer the services that are listed on the website. Lots of stipulations must be met. Customer service/compassion was also lacking in there delivery of that information. Surprised and sad…
I have not had my appointment yet, I have had to change my appointment twice and so far they have been really helpful to me and I am hoping my visit will be the same, I am nervous about going and finding out what is going on with me.
A very professional and relaxed environment.
For my first mammogram the staff made me feel so welcome. The procedure was comfortable and I wasn’t feeling afraid during my visit.
Wonderful organization managed by amazing women. I was deeply moved by their loving caring nature, from the front desk to the Doctors all are really doing a wonderful job. Thank you so much!
My sister left there in tears. Horrible customer service. We are already scared and worried. A little compassion would go a long way. If we had medical insurance we would go else where.
I I agree that customer service is the pits when I called I was met with an attitude when I went in to make an appointment I was met with an attitude and then again when I wanted to schedule an appointment they canceled it because they …
Well my appointment went very well. The only thing is the wait, however I understood there are other woman waiting for the same care so I can appreciate the fact that make sure your check up is complete and they have what they need before you leave.. May God continue to bless the staff at THE ROSE!!! 💐💐💐💐💐 …
Estrella was very good, I loved her gentleness and kindness, she could tell I was nervous. The lady who did my ultrasound was nice too. Front desk could be a bit more friendly.
I would give a 0, but there isn’t one. I am very disappointed in my experience when I was there. They said that they didn’t accept my insurance. They told me a different story. Then, I called my insurance they wanted to give information to …
I only put 1 star because it made me rate it….I am so very DISGUSTED and DISAPPOINTED with this place! I have waited for 2 months for my appointment; I had my doctor referral from Planned Parenthood in hand and the money for my co-pay …
Customer service and staff were amazing! I was nervous about my first breast ultrasound
and everyone was kind. Very clean, polite and organized.
Patient service was horrendous. My wife brought every document they asked for and we were still told they would not proceed because we didn’t bring something we weren’t told to bring. One of the ladies continually raised her voice at us. …
Too much variation in mammogram and ultrasound techniques between different technicians, and too much variation in the amount of detail included in the reports by radiologists. These variations make their testing unreliable. I’ve gone to …
Had a mammogram, ultrasound and biopsy here. Staff was friendly. The office wait time was minimum, however, after having the ultrasound /mammogram it took a month before I was able to have my biopsy. Other than that, I rate it 5 stars. Very clean place. I would definitely recommend it
I agree that customer service is horrendous. The Galleria staff is very unprofessional, customer service is humiliating. They will put you on wait and hang up. I had that happen several time today. I has applied for sponsorship for my mom …
The poor communication and customer service is humiliating and unnecessary. From my experience with the staff they don’t take pride in their work and they are insensitive. I contacted the clinic three weeks before scheduling an appointment. …
I attempted to book an appointment over the phone today multiple times, and did not get an answer. I went ahead and booked the appointment online for the month of the December, as that was the earliest date available, but when I finally had …
The organization and customer service in this place is horrible for a company that’s supposed to be in the business of saving people and offering medical services. I would hate to leave my fate in their hands if I ever need it. I usually go …
The Rose is a wonderful institution. The entire staff was very attentive. Thank you very much! -Gloria R. B.
Called three times to make an appointment for my mother, the three times waited about 10 minutes, then a lady answered in a less-than-polite way, put me on hold again, and the call dropped. This happened all three times, were they jus hanging up on me? Very disappointed with this.
My experience was great ( I mean, is not great going through this type of situations) but the place was very clean, the receptionist was nice. The assistants was the sweetest. And the Radiologist and Doctor were hands on! Amazing. They …
WARNING!!!! DO NOT COME HERE!
Note to management: Please hire new employees if they do not care about your patients they do not care about your business. My mom could not make an appointment …
My mom just had the worst mammogram of her life here. Said it was more painful than any other she has received and that the technician was rude. They also said that she would have to pay out of pocket for a bone density scan because her …
All the people who works there is very unprofessional and rude, unnecessarily. Everyone, in Front desk, and mammogram technician as well. I feel Humiliatiiated and discriminated because of my English, Of …
I called this location and specifically asked to be scheduled to the galleria location because of where I reside but they scheduled me to the Pasadena area and I did not know until the last minute. The girl …
I had my mammogram today at The Rose. I read some of the negative comments but I have to say that my experience there was the Best! From the receptionist to the tech. They were professional, friendly and helpful. I would recommend The Rose to all my friends and family.
For years I went to the Rose but I realize that it is not customer friendly at all. No notification on appointments not even a text. No reminders to book yearly appointments. I don’t know what is going on but I have to go back to …
I’m new to Houston & called The Rose & Maria O. Went over and beyond what I expected. She verbally took the time & gave me a list of clinics to go to. Name, phone, address etc then advised me about the Texas Women’s benefits. She was very …
I haven’t even been here yet and this place is getting 1 star. This was my only option to go have a mammogram done, as it is significantly cheaper here through my insurance. The woman told me I would not be seen until March…??? How can …
To whom it may concern:
This morning i took my mother for her appointment scheduled at 12:30pm , when we …
Went there for my follow up. The staff is very nice. However this time the x-ray technician must have done it improperly and had to redo my x-rays. By the time it was done, I had gone through 9 x-rays for just one side, I was near tears and …
I received nothing but good customer service. My waiting time wasn’t too crazy. The technician was knowledgeable, friendly and communicative. The place is kept clean and well organized. Overall a good experience.