The Toll Roads of Orange County (VIOLATION Payment)
Public service & government agency, The Toll Roads
Upon receipt of a request for a copy of public records, the Foothill/Eastern Transportation Corridor Agency (“F/ETCA”) and/or San Joaquin Hills … See more
(Translated by Google) Scammers, I never used the fast lane and I got my fine that I never committed, I spoke and they didn’t solve anything for me, they say that I was it and in reality it wasn’t me, I hope they don’t make a mistake again. …
(Translated by Google) It’s not a road that I often go to, but I accidentally entered it in the evening, and it’s natural to pay, but it makes sense to send a penalty notice with a penalty of 2000% 15 days later. They spend time and put …
Pure denial on their end even when you send express mail, emails, and call them constantly on violations. I sold a vehicle to where I released liability but clearly the new owner hasn’t registered the car. What kind of circus has OCTA and …
Everything about this company is total garbage from their horrible website, customer service and the way they run their business.. I hope they feel some of the pain that they cause on other people! JUST THE WORST!!!
Expensive and we don’t even get a premium experience. The road is in horrible shape by windy ridge, and traffic seems to be getting worse, although that’s not so much the toll roads’ fault.
Kay is the worst employee there. I hate that i have to give her the time of my day to write this. She doesn’t know what the hell she’s very. Very unprofessional. Unhelpful. Just wants to get off the phone. Doesn’t listen when you talk. The worst customer service ever.
Customer service is very inefficient. I’m still waiting for a manager to call me back, since there was no manager available to address my concern three days ago. CSR – Thierry # 7658 is absolutely incompetent.
Derek was an awesome employee ! I was having a stressed week . And he helped me solve all my problems And he was so understanding and patience with me !
What a super incredible nice was crystal and helpful I probably didn’t get the break I was hoping but she handled my case the best possible way she could help me out she did really good job and I really appreciate it thank you so much …
Drove onto the toll road because I couldn’t get over in time. Asked if they could waive the toll. Their response was basically ‘too bad.’ Awful company. Will completely avoid using in the future.
The replenishment amounts are don’t make a lot of sense as they recharge a greater amount even if you are not always using the roads. Seems like they are making up for the lost revenue during COVID .
I need some serious help with my account and there is nothing that i can do fixing it online.
I am a computer person and i am really good with computer and internet but the website really needs work and also there is no customer service that i can call now. 🤦♂️ …
Google took me on these routes and didn’t explain and didn’t see a sign. Literally wasn’t my fault but what can i say california will find any way to take your money
Truly the most atrocious customer service I’ve ever had the displeasure of dealing with. Rude and unhelpful. The quality of the people The Tolls Roads employs matches the quality of the business itself.
Beware: if someone uses your plates for toll evasion, and your bill of sale doesn’t include the new owner’s contact information, they will continue to go after you for money, even if you haven’t owned the car in years.
these toll roads are a trap. My wife took did not setup her GPS as “avoid tolls”; she took the toll road without realizing it and then we received a letter with additional fees to pay…what a rip off!
Used the road 5 days ago and it still doesn’t show up on their website. I want to pay it and not deal with any issues that may occur for paying it late but it keeps saying it hasn’t processed yet….it says I have 5 days to pay it and it’s already been 5 days !!
Customer service representatives are RUDE. Called to ask a question and the representative hung up on me after I told her, “You are not answering my question”. They just repeat your account details and don’t help at all. Just called to …
How is this legal? ZERO signs indicating you’re entering a toll road, I had google maps specifically set up to avoid toll roads and magically we’re driving on one. What a scam. Avoid at all costs.
This is a private entity that uses public resources to extort money from people. The literal definition of “Highway Robbery”. Stay clear of anything to do with this corporation.
Would give 0 stars. My GPS sent me trhough their freeway on my way back home from an LA visit. There was no toll, just an open freeway. How would i know i have to pay or where do i have to pay? Stupid. I wouldnt be surprised if google maps/GPS is working with them just to get people to pay.
I had a great experience there with their customer service both times I have gone. The women at the front desk are courteous and kind. They were both able to answer all my questions and help me find a solution to my problem. They didn’t try to sugar coat anything and were able to get me the help I needed.
Terrible terrible terrible service. When you call for support don’t be surprised when they give you two completely different answers to one simple question. The entire time I was on the line the representative made me more confused about my account and gave me a giant headache.
I was travelling around the area, so I was unaware of these so called ‘tollroads’. We never saw any signs. We received a violation fee of 106 dollars. I called costumer service and they dropped it to 26 dollars… …
This is a fraud to rob you for your money. I was driving on 73 and all of sudden you drive into a trap. There was no indication from the start it’ll turn into a fraud route.
They just a fraud I’m extremely disappointed.I had pay the violation on 2020 and again they charge me on May 2021 and now 2022 they pretend me to pay again for the same two number violation DMV showing that I need to pay for one 6$ and …
I guess I accidentally went on the toll road once before in my life, and now that I did it again for one exit while I was sick recovering from COVID they are hitting me with a fine. Horrible service.
I have never had a bad experience. The customer service representatives have always helped me with all the changes to my account. I don’t have lots of patients with the automated service so I always speak to a rep.
I was on their 30 day Auto Pay program and still got charged an unbelievable late fee of 100 bucks from a $12 trip. Spoke with them on the phone and fee’s were dropped.
You should never pay their citation in full. They will try to scam you. I went to OC and entered a toll road by following google map. There is no way to get out and no pay station. I guess I’m supposed to pay the fee afterwards on their …
Tried to pay 12 days after our trip and it was to late,what a joke, should give you 30 days. Not from California not used to toll roads. Poorly managed company
Out of the blue they sent me a transponder to put on the car. I decided to cooperate and put it on. Big mistake, I started getting charged for using HOV lanes with multiple occupants. So I decided to dispute the charges. I am told all …
They say the money goes to maintain the toll roads but if you take the 241 near Irvine the road gets really bumpy. WHERE DOES ALL THIS MONEY GO TO???? Obviously you want to divide the OC and the IE.
This toll road company is a rip off. I took a trip. I went home and went online to pay. The website found no evidence of my license plate. A week later I got a letter demanding money. I had to pay $21; the original toll was $6.31. I think …
This is the definition of highway robbery . Customer service on the phone was atrocious. I had over 500$ of violations that I wasnt even aware of due to the fact that my account was already pre-registered in someone else’s name . When I …
I don’t appreciate getting a notice labeled “Toll Evasion” as if I cant afford a $3.50 toll fee. Yall dont have a toll attendant or a machine to pay so how are one time users supposed to pay??? …
This is nothing short of extortion. When you try to pay online it always says that it is not ready to be processed. You get your card information with the right dates and still get a ticket. Horrible experiences more than once.
Simply put. You guys are crooks.
How is this legal? It’s a usury violation – $5 dollar toll that turns into $100+? Why aren’t there clear marks that it’s a toll road? Why can’t I pay in cash? We’ll be going to the Better Business Bureau here. Wish I could give ZERO stars.
Terrible. Fined even though I have a transponder with 91 Express. Even when provided proof of account with statements from the 91 they’re still trying to charge me. They will give you different information each time you call. Some people are courteous and some extremely rude.
Beware of their app. It constantly breaks down and it won’t calculate your toll, it keeps saying to wait 48hours and if you forget (which that’s what they want you to do) you will get a violation (for that there’s no processing errors right …
Shame on you. I am sorry I forgot to pay my toll on time. You are fining me $57.50 per violation because I forgot to pay in a timely manner? Maybe if you operated the toll road with a human being and I could pay at the time – instead of …
I went into the Toll Road office because I had inadvertently ended up on a toll road on Thanksgiving. I explained this to a very very pleasant young woman at the counter and ask her if there was any options available to someone that didn’t …
I understand miscommunication but this is ridiculous. I have talked to multiple people and I keep asking and asking to speak to a manager and nobody will call me back. All their stories are different about my account and they keep taking a …
I am from out of state so I am not familiar with the area (Jamboree Rd and I-5). Driving a rental car, I passed through the same short toll road twice on two different days (missed I-5 exit). There is not sign to warn about the toll road …
Have fast track from bay area. Sensor did not detect my device or licences plate . Customer service are no help cannot on either end. Something so simple giving me lots of headaches because the two agencies cannot communicate. I guess they …
I waited on hold with you guys for 2 hrs only to have you disconnect me every experience I’ve ever had with you guys has been worse then dealing with courts or Dmv and now we can’t even get ahold of you guys to pay stuff I mean what’s next you guys will start tacking on fees and say sorry the website was down
Nothing but a bunch of con artists but hey it’s California. Had 1 violation, talked to 4 reps 1 supervisor. They all gave me different reductions. In the end, I went from $60 to $13 to $23 to finally only paying my toll which was $3.11. …
The app never allows you to see tolls paid despite the fact that it has dates that are suppose to show you. If it wasn’t for the fact I signed up for text messages I would have no idea what the app does. It’s always late to post tolls
Let a talk about Elliot from the toll roads. This guy should be promoted and positioned to teach other supervisors how to deal with customers. Over the last two weeks I have had one of the worst experiences with the toll roads of Orange …
Kinda worried about the 73 north that goes over the Costco on Cabot and crown valley road. The photo below doesn’t do it justice but there is a GIGANTIC crack under the freeway. When you pull into Costco you go under it and you can see it. Reminds me what happened in Florida and Italy.
This is a total government scam, we received a letter stating a toll violation and penalty for $200. We never use toll roads in any state neither in California, what a scam!!
Good luck fighting a charge with this company. I spent 30 minutes on a call with them (twice) when I traveled in a carpool lane with two people and got an $8 charge that should have been free. Turns out you need a different sticker which costs $20 and coincidentally they don’t tell you about.
A complete lack of professionalism and customer service. The Toll Roads had me going in circles having the sbx update my profile and fax it over 3 different times and still The Toll Roads never properly updated my account/violations. I got …
Customer service are mean-spirited, dishonest people. Never let this company threaten your license! It’s not true. Don’t pay the $30 or $40. Tell them you will pay the original fine and nothing more. They are liars, don’t fall for the empty threats!
When you get on the 133 road from certain streets there is no clear indication that you are entering a toll road. If you don’t pay during 5 days after your trip they send you a fine. Also on their website you can’t pay right away because it …
The website for the offices in Irvine reflects open hours five days a week and upon arrival on 9/15/21,, the signage shows no walk ins! The Toll Roads Inc. needs to correct this inconsistency to better serve their customers.
Poor customer service. They will pass you around to another associate and never solve the problem. I have had to manage a commercial account with the Toll roads and they have done nothing to make it user friendly. What an absolute nightmare …
The signs on the roads are so unclear & confusing for out-of-towners. We mistakenly pulled through one toll & backed up because we thought we were in the wrong lane. We were charged twice ($34) & I called the Customer Service Center …
I am back in Orange after decades being away. I was caught out by this having no idea it was there. Suddenly, bam! I’m on a roll road rolling under a radar. I had zero intention of using the road. Total trap. Is there anyone in government …
Terrible business ethics. Had an account.. it had like 3 dollars in it. Since we don’t travel the toll roads often and are moving out of state we didn’t put more money to just sit in the account. But the toll roads took it upon themselves …
Worst ever customer service. Wish to give no star. I usually give good reviews but this toll roads company definitely deserves no star. No consistency with its customer service. And no understanding/fairness for its customers. No …
Put my credit card on someone else’s account and basically told me to pound sand. Sir, call your bank and decline charges – no apologize, not path to resolution other than me dealing with their mistake.
Arrogant company that requires you to pay your accident trip toll after 2nd day and before 5th day, or they will charge you $57.50 for not making the toll roads INC as your new master above your work, your family and your life. Why are they allowed to give people such a short timeframe before inflicting heavy penalties?
I wish I could put no stars because this company is completely full of greed and super unhelpful customer service. Why even have customer service at this point? You guys do nothing for the customer and only try to take money. Super …
Why can’t you give 0 stars?? Just checked my credit card statement and I was charged $14.95 for a toll I never even took! I emailed both the toll roads and the 91 express and the toll roads said “its a valid toll.” Plus half the time you go through these tolls they end up coming to a dead stop, so they’re pointless.
I received a toll evasion of a vehicle that no longer belonged to me and I called to see what I could do to prove that it is no longer in my possession. I called once and received a customer rep named Derek. I asked him my question on what …
The customer service people are nice, but they have no ability to make any changes or to provide any real support. When I was sent a defective transponder they made me pay to return it to them and wouldn’t give me a credit for the toll road …
Wonderful customer service and always so willing to help and waive fees. Just be kind to them and they are super kind in return. Their system is a little flawed and doesn’t always connect our fines to our account, so we are mailed fines, but hopefully it has been resolved now.
Got on 73, went 2 exits, charged me for the whole length. $8.82. Called they couldn’t explain why. Gave up, paid the money and will NEVER go on that road again. Can you say, Ripped Off… I wonder how this road was paid for, I bet …
Avoid if you can they are always expensive, even for short spans. I remember over 30 years ago I took a toll road poll and it was stated that they would be toll roads for 20 years and then stop charging. That lie is how they obviously got people to agree with these horrible rip off roads.
Call today with a problem and the kind service representative (Richard) help me out. I can’t not say enough of good things on how Richard help straightened things out. He was very polite and listened to what I had to say and then went about …
After reading all the reviews I was nervous to call them to dispute a penalty charge I was being charged. But as soon as I called and they answered they helped me out. I was thrilled to know that they waved the $100 penalty due to a no pay on the 241/261 toll roads. Try it out they might be helpful.
Ridiculous system. Rather than charge your credit card so you don’t overdraft on the account, without any notice, they’ll hit you with a $25 fee. No warning or anything. Terrible company.
Had a small issue with my plate numbers having been updated, so my Toll Violation was not sent to my house and I was billed $120. I was discouraged to call and ask for help since everyone in the reviews said they have no customer service. …
I own a repair shop in Massachusetts. I’ve NEVER been to or taken my repair plates to California. I keep getting tolls violations and fines. When my wife spoke to the supervisor Angel she said they cant send a picture of plates so she …
My daughter goofed and ended up on a toll road while headed to the beach with friends. As teenagers do, she forgot about the toll road excursion until I got the penalty notice in the mail about a month later. …
Are you kidding me? A $6.87 toll turns into $206.09 if not paid within 30 days? And no notice of where to put money into the toll bins while on the Freeway. This system sucks and needs to be thoroughly updated.
I use the 241 a lot, before i get the toll road sticker on my windshield i used to get tickets for $120 $150 for missing a single $3.5 ride.
Now when i get the sticker i need to fight with them about rides that i didn’t …
Had a very confused and stupid lady on the phone who was disorganized and did not know what she was doing. She kept giving me new information about charges. She did horrendously bad at providing information and even summarizing what I paid. I demand to speak to a supervisor if I do call again this week!
It’s terrible what toll roads does to people. After using the roads you can’t find your vehicle in the toll roads system so you have to wait for them to send you a bill with a ridiculous penalty attached. $400 penalty for a 13 dollar charge …
What a scam. Ive not been in California for a year yet get a bill for toll violation that has obviously never happened. And they’re threatening another $100 fine if not paid in 10 days. Surely this can’t be legal.
They took money from my account after I called them on October 27th and told them I sold my car and no longer own that car and rep said that they will close my account. …
The online system is BS. One thing positive is that now they will mail you a free sticker instead of a huge and bulky transponder. There are 3 types of account. The prepaid one doesn’t make any sense at all. I was charged twice for 2 x 60$ …
Don’t have an account or live anywhere near CA and I get calls about paying my bill. Clearly they’re scamming people across the country and just looking for CC info. Their number comes in as SPAM CALLER or ROBO caller consistently. I’ve blocked over 5 of their automated phone numbers. Will report to BBB.
Scam, rip off, waste of space. This is literally the worst toll road system I have seen in this world. Get on the road by accident because they scam you in the way that it basically only says that you get on a toll road once you cant turn …
The new Toll Roads Inc., digital sticker window transponder is AMAZING! I just received these leading edge devices and it works great and sooo convenient !
They sent me 3 transponder stickers for my cars ,my family applied them in no …
Worst customer services, their agents are useless they know nothing they’re not professional at all every time I call they tell me something just lies and lies
24 days and didn’t receive the switchable transponder device
This is the definition of true corruption. Allowing this organization and system to continue to operate is actually a slap in the face to every citizen in CA. A flagrant way to simply take money from taxpayers, it is almost comical that …
6th violation THAT ISN’T MINE!!!
They keep getting the plate wrong by 1. MINE IS #0 NOT LETTER O! NEVER EVER HAVE BEEN IN that area. I DON’T LEAVE SAN DIEGO COUNTY!!
Terrible outdated app and website that DOES NOT SAVE YOUR VEHICLE information. I keep adding our new car to our account, yet it somehow keeps disappearing and sending me TOLL VIOLATIONS! I’ve received a toll violation three times already …
Disgusting, truly worst customer service I agree with the statement that they are thieves. I made a toll account to avoid violations and paid my violations yet they still keep charging me “ violations”. Hung up on me and did not give me a confirmation number yet they still want me to provide one.
Cannot say bad stuff about the toll roads yet
noo over charges yet, they charge me the right amount when I drive on their freeways or express lanes hope they can keep being good like until now.
The most worthless racket one could imagine. Drive on their roads, pay the fees online, then get informed months later of a violation that exists only because the website is completely ineffective: that is the wonderful experience you can …
UPDATE:
I AM BEING DEFRAUDED OVER $250 DOLLARS IN A LATE FEE when they would not mail me my bill for $7 trip. My cousin works for the government and they are going to …
My experience is that I do not feel welcome when I call the Toll Roads. The employee is either speaking so fast I can’t keep up, even after me saying two times that I am hard of hearing and wear hearing aids, so if the person would slow …
Completely forgot about my toll. Paid it full with the late fees. Called customer service next day and explained that this was my first time, they looked up my history and reduced my fee. The customer service was great and they did answer very quick. Thank you!!
i was charged 20.00 which over drew my account by 21 cents because my credit card number was closed by me for fraud. This is theft. I’ve had a toll road account since 2001. The staff is NOT helpful the tolls are clearly overpriced and …
I got 2 violations for using the toll roads. my vehicle was registered with 91 express. I called to get the violations cleared with 91 express, they were pretty responsive, however the toll roads was like working with children. I eventually …
First notice comes with a late charge? These jerks know they’re screwing us. I see in the letter Toll Roads have “51 scenic miles.” I with the Toll Roads execs had to drive all of those 51 miles with 51 rabid, starving weasels locked in the car with them.
Problem: Warning The Toll Roads
Hold on to all your payment receipts.
The Toll Road clerk tried to make me pay for using the Toll Road, one year ago. …
Bunch of rip offs! I call to ask why I am paying a higher amount and this pendejo responds with “there are signs on the road that tell you to pay” okay, so you want me to focus on those signs, get in an accident and end up in the hospital? Best believe you’ll be paying for my medical bill! Such a scam.
I had fast track for years, went to register my truck and learned i had 2 outstanding tickets $94.00/ea “toll violations” a year ago while having an active fast track so i paid it to get my truck registered. …
Literally my first review of a company in my life. As a Gen Z whose number one fear is inconveniencing anyone, I feel guilty writing this, but that’s how terrible my experience has been. They will lie to you, pretend to not receive …
We need to do a class action lawsuit against these guys we need everyone on board. This is extortion beyond no doubt. They are charging my sister 16k when she had an account. And won’t release the dmv hold till half is paid and rest payment plan. How do you expect someone to make payments but can not drive their vehicle to work.
One of the most broken and inefficient organizations. I continue to receive sporadic erroneous toll violations while using their transponder. They are able to resolve everytime (which takes multiple calls) but it’s gotten old. Been working …
(Translated by Google) I want cerbicio
(Original)
Vuen cerbicio
(Translated by Google) Bad customer service
(Original)
Mal servisio al cliente
(Translated by Google) Google says it’s open. And when you arrive it is closed. They just made me waste time …
(Translated by Google) Excellent customer service by Miss Maria. Fast service!!
(Original) …
(Translated by Google) Scammers, I never used the fast lane and I got my fine that I never committed, I spoke and they didn’t solve anything for me, they say that I was it and in reality it wasn’t me, I hope they don’t make a mistake again. …
(Translated by Google) It’s not a road that I often go to, but I accidentally entered it in the evening, and it’s natural to pay, but it makes sense to send a penalty notice with a penalty of 2000% 15 days later. They spend time and put …
Pure denial on their end even when you send express mail, emails, and call them constantly on violations. I sold a vehicle to where I released liability but clearly the new owner hasn’t registered the car. What kind of circus has OCTA and …
THE WORST!!!!!!!!!
Good service
Crooks. Absolute Crooks.
Scammers for sure
Terrible customer service.
An absolute racket.
This shouldn’t be legal.
Scammers
Great customer service
Crooks!!!
Horrible
App doesn’t work..crooks!
Absolute Tom foolery
0point… 0 point… Don’t Join them!!!
Paid tolls and money was not applied to the toll
How is this legal?! There is no toll. BS
Great service. Very professional!
No person to talk to.
Customer service people are incredibly rude
Great costumer service.
Horrible system for people traveling from out of state!
Awful customer service – rude and not helpful
Scammers and their treatment is good
$24,000?????!!!! ROBBERY! ROBBERY! ROBBERY!
If I could rate it 0 I would
good worker on duty all the time.
Such a terrible experience!
Rude and unhelpful
Phone number doesn’t work.
Terrible customer service where do these employees come from??
terrible customer service- they knew nothing
Nice service they call me back …
SO helpful, awesome customer service.
Worked out perfectly, love the transponder.
$9 for a 15 minute drive? Ridiculous. Avoid at all costs!!
I love driving on the toll roads!
I actually never visited the U.S. But this place gets one star for the lols.
91 freeway toward road in the morning at 5 AM it’s up to $29 almost $30 insane in times like this
YOU MUST INSTALL NOTICEABLE SIGNS ON THE ROADS SO WE DRIVERS KNOW WE ARE IN TOLL ROAD.
The lady was so helpful, she found a solution to my problem and saved me time and money.
The toll lanes have a huge problem with highway patrol stalking the lanes
I like using toll roads whenever I can.
If you need nothing you can get in touch with them
Overpriced and predatory
They are expensive and they take too much to reimburse the account when it is not needed.
always helpful whenever I call. Thank you
Not from the area but happy I stopped by, big thanks to sandra at the front desk for all the help,!!!
Tried to charge me 308.61. Total on bill showed 181.11 (I can show you copies).
Terrible customers service. Different information each time. You can never get a straight answer
terrible—-extremely rude people that work there…..dont get it with all the comments on here about the poor customer service
Online system doesn’t work great
I wish I could give them 0 stars. TERRIBLE customer service!
Bad customer service, can’t return the transporter that I don’t want I just wanted to pay for a violation.
There is no information where I can buy a fast track transporter Bad website that option must be at the home page
I want to thank Derek from Costumer Service for his kind assistance in Irvine office.
Rude employees and they can’t seem to figure out why I pay so much. I think they just don’t care
3 dollar toll with a 180 fine and no customer service to help.
I have always had wonderful service from the customer representative.
Thank you Jared at Customer Services for your professional business attitude and willingness to assist, so much appreciated.
The absolutely worst customer service experience in my life…
Very poor business standards. They do not practice good customer service or business etiquette.
What a joke. Apparently even having a transponder doesn’t protect you, worst customer service EVER.
Trash customer service. Rude and unprofessional. They just make money off of poor ppl.
Horrible* they don’t list the price on a sign so there’s no way if know g how much the price is until you call* horrible horrible horrible ***
THERE PHONE SERVICE WAS GREAT FOR ME THEY WERE PATIENT AND ANSWERED ALL MY QUESTIONS TO GO ANOTHER WAY TO AVOID THE TOLL. LYNNE SHERMAN
Just call them to make an account and they will drop violation fees. Upvote this so more can see!
They probably charged thousands even millions dollars from people who drives on his road unknowingly.
Would give zero stars if possible. Not sure how this scam artist of a company is still legally operating.
Rude, inconsiderate people!! Worst customer service Ive ever had to deal with!! If you can avoid using the toll roads you should….
Horrible waste of money 241 to the 91 takes the same amount of time if you go the long way and you’ll save 6 dollars dont waste your money
how many people that are taken advantage of and fined by this company is sickening
Charges on bill are inaccurate as they double charge at times. Customer service is horrendous.
They stole money from my account and refused to pay it back. Nothing but crooks
Nasty thieves that take your money and make it difficult for you to call them.
Wow great customer service from Katrina she helped me to understand alittle bit more of my account and she helped me with all my questions that I had
Paid toll and magically they didn’t receive it. $156 dollar bill for 1 toll! Highway Robbery.
Made multiple contact and everyone had been very helpful and friendly.
No issues at all.
Customer service is very rude. They just want to hurry and get you off the phone. They aren’t very much help at all.
They overcharge you
Everything about this company is total garbage from their horrible website, customer service and the way they run their business.. I hope they feel some of the pain that they cause on other people! JUST THE WORST!!!
Expensive and we don’t even get a premium experience. The road is in horrible shape by windy ridge, and traffic seems to be getting worse, although that’s not so much the toll roads’ fault.
Ive called on 3 seperate occasions, and absolutely every time the service was exceptional. I wish the Tolls in Colorado were the same.
Do not use this road. No locals use this road so you as a non resident will get slammed with fees. They make california suck.
They have always been friendly on the phone and helpful with suggestions to streamline app usage.
I just called them after 10 days I was taking the toll road and paid. Very easy. Nice customer service .
This is simply pathetic , For 10 miles overall distance , They charged me $ 11.58.
This is simply pathetic , a trap to loot money
Signs are not clear. Only 5 days to pay. $55 fine. No thank you. I’ll stick to the 405.
Totally disappointed!no customer service!just received some ID number and can’t contact some people! I didn’t drive in California last 3 years.
Like everyone else, didnt know I was on a toll road and got a letter from a random lawyers office, not the county, saying I owed $100. WTH california
No customer support, customer service don’t know anything. Corporation just charging money and rich get richer
Kay is the worst employee there. I hate that i have to give her the time of my day to write this. She doesn’t know what the hell she’s very. Very unprofessional. Unhelpful. Just wants to get off the phone. Doesn’t listen when you talk. The worst customer service ever.
Customer service is very inefficient. I’m still waiting for a manager to call me back, since there was no manager available to address my concern three days ago. CSR – Thierry # 7658 is absolutely incompetent.
Derek was an awesome employee ! I was having a stressed week . And he helped me solve all my problems And he was so understanding and patience with me !
What a super incredible nice was crystal and helpful I probably didn’t get the break I was hoping but she handled my case the best possible way she could help me out she did really good job and I really appreciate it thank you so much …
No help even when you tell them your situation they refuse to help now I have to drive without tags because they don’t want to help thank you
Total jerks! Keep great records and be prepared for an interrogation if you need simple service.
Exploiting people on 91/15 in the morning. Charging recurring payments when account is set up for transactional payments.
Drove onto the toll road because I couldn’t get over in time. Asked if they could waive the toll. Their response was basically ‘too bad.’ Awful company. Will completely avoid using in the future.
The replenishment amounts are don’t make a lot of sense as they recharge a greater amount even if you are not always using the roads. Seems like they are making up for the lost revenue during COVID .
One of the worst companies. Everyone know this company exists to nickel & dime and rip people off.
I need some serious help with my account and there is nothing that i can do fixing it online.
I am a computer person and i am really good with computer and internet but the website really needs work and also there is no customer service that i can call now. 🤦♂️ …
they are thieves they are charging me a ticket for a license plate that my car does not have
Google took me on these routes and didn’t explain and didn’t see a sign. Literally wasn’t my fault but what can i say california will find any way to take your money
Truly the most atrocious customer service I’ve ever had the displeasure of dealing with. Rude and unhelpful. The quality of the people The Tolls Roads employs matches the quality of the business itself.
Beware: if someone uses your plates for toll evasion, and your bill of sale doesn’t include the new owner’s contact information, they will continue to go after you for money, even if you haven’t owned the car in years.
The road saved me no time because paying for the trip was such a hassle. There website didn’t work so I had to call to pay. Not worth it.
They were nice, but I rarely use the tolls so it would be nice if they told you The location and included an online video to verify.
THE FREAKING SYSTEM DID NOT RECOGNIZE MY CAR LICENSE PLATE WHEN I TRIED TO PAY FOR TOLL AND NOW, I GOT TO PAY VIOLATION. WHO BUILD THIS SYSTEM?
these toll roads are a trap. My wife took did not setup her GPS as “avoid tolls”; she took the toll road without realizing it and then we received a letter with additional fees to pay…what a rip off!
Used the road 5 days ago and it still doesn’t show up on their website. I want to pay it and not deal with any issues that may occur for paying it late but it keeps saying it hasn’t processed yet….it says I have 5 days to pay it and it’s already been 5 days !!
Customer service representatives are RUDE. Called to ask a question and the representative hung up on me after I told her, “You are not answering my question”. They just repeat your account details and don’t help at all. Just called to …
Representative was very friendly and helpful. Resolved my matter in a very timely manner.
How is this legal? ZERO signs indicating you’re entering a toll road, I had google maps specifically set up to avoid toll roads and magically we’re driving on one. What a scam. Avoid at all costs.
This is a private entity that uses public resources to extort money from people. The literal definition of “Highway Robbery”. Stay clear of anything to do with this corporation.
If you call to set up an account and keep everything updated, your good. The system is easy to use and they are friendly every time I call.
They happily collect your payments, but refuse to fix the technical issues that cause you to go into violation.
Would give 0 stars. My GPS sent me trhough their freeway on my way back home from an LA visit. There was no toll, just an open freeway. How would i know i have to pay or where do i have to pay? Stupid. I wouldnt be surprised if google maps/GPS is working with them just to get people to pay.
I had a great experience there with their customer service both times I have gone. The women at the front desk are courteous and kind. They were both able to answer all my questions and help me find a solution to my problem. They didn’t try to sugar coat anything and were able to get me the help I needed.
Terrible terrible terrible service. When you call for support don’t be surprised when they give you two completely different answers to one simple question. The entire time I was on the line the representative made me more confused about my account and gave me a giant headache.
I was travelling around the area, so I was unaware of these so called ‘tollroads’. We never saw any signs. We received a violation fee of 106 dollars. I called costumer service and they dropped it to 26 dollars… …
This is a fraud to rob you for your money. I was driving on 73 and all of sudden you drive into a trap. There was no indication from the start it’ll turn into a fraud route.
They just a fraud I’m extremely disappointed.I had pay the violation on 2020 and again they charge me on May 2021 and now 2022 they pretend me to pay again for the same two number violation DMV showing that I need to pay for one 6$ and …
Corruption. Late fees are extremely high and unjustified. Absolute highway robbery
Such a corrupt way to get money from people who don’t even know there is a toll . It’s not easy to see 👎🏾 …
I guess I accidentally went on the toll road once before in my life, and now that I did it again for one exit while I was sick recovering from COVID they are hitting me with a fine. Horrible service.
I have never had a bad experience. The customer service representatives have always helped me with all the changes to my account. I don’t have lots of patients with the automated service so I always speak to a rep.
I was on their 30 day Auto Pay program and still got charged an unbelievable late fee of 100 bucks from a $12 trip. Spoke with them on the phone and fee’s were dropped.
You should never pay their citation in full. They will try to scam you. I went to OC and entered a toll road by following google map. There is no way to get out and no pay station. I guess I’m supposed to pay the fee afterwards on their …
Tried to pay 12 days after our trip and it was to late,what a joke, should give you 30 days. Not from California not used to toll roads. Poorly managed company
Out of the blue they sent me a transponder to put on the car. I decided to cooperate and put it on. Big mistake, I started getting charged for using HOV lanes with multiple occupants. So I decided to dispute the charges. I am told all …
They say the money goes to maintain the toll roads but if you take the 241 near Irvine the road gets really bumpy. WHERE DOES ALL THIS MONEY GO TO???? Obviously you want to divide the OC and the IE.
This toll road company is a rip off. I took a trip. I went home and went online to pay. The website found no evidence of my license plate. A week later I got a letter demanding money. I had to pay $21; the original toll was $6.31. I think …
This is the definition of highway robbery . Customer service on the phone was atrocious. I had over 500$ of violations that I wasnt even aware of due to the fact that my account was already pre-registered in someone else’s name . When I …
I don’t appreciate getting a notice labeled “Toll Evasion” as if I cant afford a $3.50 toll fee. Yall dont have a toll attendant or a machine to pay so how are one time users supposed to pay??? …
This is nothing short of extortion. When you try to pay online it always says that it is not ready to be processed. You get your card information with the right dates and still get a ticket. Horrible experiences more than once.
Simply put. You guys are crooks.
Been four days since I used the tollroad and still haven’t found my car in the system. I’m afraid that i’ll be penalized because the system is lagging
How is this legal? It’s a usury violation – $5 dollar toll that turns into $100+? Why aren’t there clear marks that it’s a toll road? Why can’t I pay in cash? We’ll be going to the Better Business Bureau here. Wish I could give ZERO stars.
Terrible. Fined even though I have a transponder with 91 Express. Even when provided proof of account with statements from the 91 they’re still trying to charge me. They will give you different information each time you call. Some people are courteous and some extremely rude.
Beware of their app. It constantly breaks down and it won’t calculate your toll, it keeps saying to wait 48hours and if you forget (which that’s what they want you to do) you will get a violation (for that there’s no processing errors right …
Shame on you. I am sorry I forgot to pay my toll on time. You are fining me $57.50 per violation because I forgot to pay in a timely manner? Maybe if you operated the toll road with a human being and I could pay at the time – instead of …
I went into the Toll Road office because I had inadvertently ended up on a toll road on Thanksgiving. I explained this to a very very pleasant young woman at the counter and ask her if there was any options available to someone that didn’t …
I understand miscommunication but this is ridiculous. I have talked to multiple people and I keep asking and asking to speak to a manager and nobody will call me back. All their stories are different about my account and they keep taking a …
I am from out of state so I am not familiar with the area (Jamboree Rd and I-5). Driving a rental car, I passed through the same short toll road twice on two different days (missed I-5 exit). There is not sign to warn about the toll road …
Have fast track from bay area. Sensor did not detect my device or licences plate . Customer service are no help cannot on either end. Something so simple giving me lots of headaches because the two agencies cannot communicate. I guess they …
I waited on hold with you guys for 2 hrs only to have you disconnect me every experience I’ve ever had with you guys has been worse then dealing with courts or Dmv and now we can’t even get ahold of you guys to pay stuff I mean what’s next you guys will start tacking on fees and say sorry the website was down
Nothing but a bunch of con artists but hey it’s California. Had 1 violation, talked to 4 reps 1 supervisor. They all gave me different reductions. In the end, I went from $60 to $13 to $23 to finally only paying my toll which was $3.11. …
The app never allows you to see tolls paid despite the fact that it has dates that are suppose to show you. If it wasn’t for the fact I signed up for text messages I would have no idea what the app does. It’s always late to post tolls
Let a talk about Elliot from the toll roads. This guy should be promoted and positioned to teach other supervisors how to deal with customers. Over the last two weeks I have had one of the worst experiences with the toll roads of Orange …
Kinda worried about the 73 north that goes over the Costco on Cabot and crown valley road. The photo below doesn’t do it justice but there is a GIGANTIC crack under the freeway. When you pull into Costco you go under it and you can see it. Reminds me what happened in Florida and Italy.
This is a total government scam, we received a letter stating a toll violation and penalty for $200. We never use toll roads in any state neither in California, what a scam!!
Good luck fighting a charge with this company. I spent 30 minutes on a call with them (twice) when I traveled in a carpool lane with two people and got an $8 charge that should have been free. Turns out you need a different sticker which costs $20 and coincidentally they don’t tell you about.
A complete lack of professionalism and customer service. The Toll Roads had me going in circles having the sbx update my profile and fax it over 3 different times and still The Toll Roads never properly updated my account/violations. I got …
Customer service are mean-spirited, dishonest people. Never let this company threaten your license! It’s not true. Don’t pay the $30 or $40. Tell them you will pay the original fine and nothing more. They are liars, don’t fall for the empty threats!
When you get on the 133 road from certain streets there is no clear indication that you are entering a toll road. If you don’t pay during 5 days after your trip they send you a fine. Also on their website you can’t pay right away because it …
The website for the offices in Irvine reflects open hours five days a week and upon arrival on 9/15/21,, the signage shows no walk ins! The Toll Roads Inc. needs to correct this inconsistency to better serve their customers.
Poor customer service. They will pass you around to another associate and never solve the problem. I have had to manage a commercial account with the Toll roads and they have done nothing to make it user friendly. What an absolute nightmare …
Just a heads-up for everyone.
I have a The Toll Roads account.
My daughter has a 91 Express Lanes account. …
The signs on the roads are so unclear & confusing for out-of-towners. We mistakenly pulled through one toll & backed up because we thought we were in the wrong lane. We were charged twice ($34) & I called the Customer Service Center …
I am back in Orange after decades being away. I was caught out by this having no idea it was there. Suddenly, bam! I’m on a roll road rolling under a radar. I had zero intention of using the road. Total trap. Is there anyone in government …
Terrible business ethics. Had an account.. it had like 3 dollars in it. Since we don’t travel the toll roads often and are moving out of state we didn’t put more money to just sit in the account. But the toll roads took it upon themselves …
Worst customer service and take advantage of customers.
Took $285 out of my account when I already had $96 available in my toll road …
Worst ever customer service. Wish to give no star. I usually give good reviews but this toll roads company definitely deserves no star. No consistency with its customer service. And no understanding/fairness for its customers. No …
Put my credit card on someone else’s account and basically told me to pound sand. Sir, call your bank and decline charges – no apologize, not path to resolution other than me dealing with their mistake.
I can’t believe it costs $100 for miles…
Plus one star is for excellent customer service staff, because it’s the first …
Arrogant company that requires you to pay your accident trip toll after 2nd day and before 5th day, or they will charge you $57.50 for not making the toll roads INC as your new master above your work, your family and your life. Why are they allowed to give people such a short timeframe before inflicting heavy penalties?
I wish I could put no stars because this company is completely full of greed and super unhelpful customer service. Why even have customer service at this point? You guys do nothing for the customer and only try to take money. Super …
Why can’t you give 0 stars?? Just checked my credit card statement and I was charged $14.95 for a toll I never even took! I emailed both the toll roads and the 91 express and the toll roads said “its a valid toll.” Plus half the time you go through these tolls they end up coming to a dead stop, so they’re pointless.
I received a toll evasion of a vehicle that no longer belonged to me and I called to see what I could do to prove that it is no longer in my possession. I called once and received a customer rep named Derek. I asked him my question on what …
The customer service people are nice, but they have no ability to make any changes or to provide any real support. When I was sent a defective transponder they made me pay to return it to them and wouldn’t give me a credit for the toll road …
I believe so much corruption, I don’t turst this people run this business .
I will not be on the toll roads
Wonderful customer service and always so willing to help and waive fees. Just be kind to them and they are super kind in return. Their system is a little flawed and doesn’t always connect our fines to our account, so we are mailed fines, but hopefully it has been resolved now.
Got on 73, went 2 exits, charged me for the whole length. $8.82. Called they couldn’t explain why. Gave up, paid the money and will NEVER go on that road again. Can you say, Ripped Off… I wonder how this road was paid for, I bet …
Awful customer service, they took out over $200 on my card when my tolls where only $66 for 2 months. Don’t get a pre paid account that’s a scam.
Absolute worst! No clear sign/toll charges and you get hit with these ridiculous charges! HORRIBLE!
Avoid if you can they are always expensive, even for short spans. I remember over 30 years ago I took a toll road poll and it was stated that they would be toll roads for 20 years and then stop charging. That lie is how they obviously got people to agree with these horrible rip off roads.
This is a true fraud.
They do not notice you that you have to pay.
Instead, they send you a notice after 3 months to notify that payment is due and …
Call today with a problem and the kind service representative (Richard) help me out. I can’t not say enough of good things on how Richard help straightened things out. He was very polite and listened to what I had to say and then went about …
After reading all the reviews I was nervous to call them to dispute a penalty charge I was being charged. But as soon as I called and they answered they helped me out. I was thrilled to know that they waved the $100 penalty due to a no pay on the 241/261 toll roads. Try it out they might be helpful.
Ridiculous system. Rather than charge your credit card so you don’t overdraft on the account, without any notice, they’ll hit you with a $25 fee. No warning or anything. Terrible company.
Had a small issue with my plate numbers having been updated, so my Toll Violation was not sent to my house and I was billed $120. I was discouraged to call and ask for help since everyone in the reviews said they have no customer service. …
I own a repair shop in Massachusetts. I’ve NEVER been to or taken my repair plates to California. I keep getting tolls violations and fines. When my wife spoke to the supervisor Angel she said they cant send a picture of plates so she …
My daughter goofed and ended up on a toll road while headed to the beach with friends. As teenagers do, she forgot about the toll road excursion until I got the penalty notice in the mail about a month later. …
Are you kidding me? A $6.87 toll turns into $206.09 if not paid within 30 days? And no notice of where to put money into the toll bins while on the Freeway. This system sucks and needs to be thoroughly updated.
I use the 241 a lot, before i get the toll road sticker on my windshield i used to get tickets for $120 $150 for missing a single $3.5 ride.
Now when i get the sticker i need to fight with them about rides that i didn’t …
Had a very confused and stupid lady on the phone who was disorganized and did not know what she was doing. She kept giving me new information about charges. She did horrendously bad at providing information and even summarizing what I paid. I demand to speak to a supervisor if I do call again this week!
It’s terrible what toll roads does to people. After using the roads you can’t find your vehicle in the toll roads system so you have to wait for them to send you a bill with a ridiculous penalty attached. $400 penalty for a 13 dollar charge …
I REALLY WANT TO MAKE THIS “0” STARS, BUT IT WILL NOT ALLOW ME TO!!!
PLEASE READ!! DON’T LET THIS HAPPEN TO YOU!! …
What a scam. Ive not been in California for a year yet get a bill for toll violation that has obviously never happened. And they’re threatening another $100 fine if not paid in 10 days. Surely this can’t be legal.
They took money from my account after I called them on October 27th and told them I sold my car and no longer own that car and rep said that they will close my account. …
The online system is BS. One thing positive is that now they will mail you a free sticker instead of a huge and bulky transponder. There are 3 types of account. The prepaid one doesn’t make any sense at all. I was charged twice for 2 x 60$ …
Yes. After 3 months, sent bills to my address for $103, they just want to rip offs people
Don’t have an account or live anywhere near CA and I get calls about paying my bill. Clearly they’re scamming people across the country and just looking for CC info. Their number comes in as SPAM CALLER or ROBO caller consistently. I’ve blocked over 5 of their automated phone numbers. Will report to BBB.
Scam, rip off, waste of space. This is literally the worst toll road system I have seen in this world. Get on the road by accident because they scam you in the way that it basically only says that you get on a toll road once you cant turn …
The new Toll Roads Inc., digital sticker window transponder is AMAZING! I just received these leading edge devices and it works great and sooo convenient !
They sent me 3 transponder stickers for my cars ,my family applied them in no …
Worst customer services, their agents are useless they know nothing they’re not professional at all every time I call they tell me something just lies and lies
24 days and didn’t receive the switchable transponder device
This company is a RIP OFF!! Should be illegal !! Not worth getting in the toll in OC !! TOLL ROAD COMPANY SCAM !!!
This is the definition of true corruption. Allowing this organization and system to continue to operate is actually a slap in the face to every citizen in CA. A flagrant way to simply take money from taxpayers, it is almost comical that …
6th violation THAT ISN’T MINE!!!
They keep getting the plate wrong by 1. MINE IS #0 NOT LETTER O! NEVER EVER HAVE BEEN IN that area. I DON’T LEAVE SAN DIEGO COUNTY!!
Terrible outdated app and website that DOES NOT SAVE YOUR VEHICLE information. I keep adding our new car to our account, yet it somehow keeps disappearing and sending me TOLL VIOLATIONS! I’ve received a toll violation three times already …
Disgusting, truly worst customer service I agree with the statement that they are thieves. I made a toll account to avoid violations and paid my violations yet they still keep charging me “ violations”. Hung up on me and did not give me a confirmation number yet they still want me to provide one.
Double charging. Placed a new sticker in my glove box for future use. Was told I would not be charged twice. They refuse to correct.
Cannot say bad stuff about the toll roads yet
noo over charges yet, they charge me the right amount when I drive on their freeways or express lanes hope they can keep being good like until now.
The most worthless racket one could imagine. Drive on their roads, pay the fees online, then get informed months later of a violation that exists only because the website is completely ineffective: that is the wonderful experience you can …
UPDATE:
I AM BEING DEFRAUDED OVER $250 DOLLARS IN A LATE FEE when they would not mail me my bill for $7 trip. My cousin works for the government and they are going to …
My experience is that I do not feel welcome when I call the Toll Roads. The employee is either speaking so fast I can’t keep up, even after me saying two times that I am hard of hearing and wear hearing aids, so if the person would slow …
Completely forgot about my toll. Paid it full with the late fees. Called customer service next day and explained that this was my first time, they looked up my history and reduced my fee. The customer service was great and they did answer very quick. Thank you!!
i was charged 20.00 which over drew my account by 21 cents because my credit card number was closed by me for fraud. This is theft. I’ve had a toll road account since 2001. The staff is NOT helpful the tolls are clearly overpriced and …
I got 2 violations for using the toll roads. my vehicle was registered with 91 express. I called to get the violations cleared with 91 express, they were pretty responsive, however the toll roads was like working with children. I eventually …
First notice comes with a late charge? These jerks know they’re screwing us. I see in the letter Toll Roads have “51 scenic miles.” I with the Toll Roads execs had to drive all of those 51 miles with 51 rabid, starving weasels locked in the car with them.
Problem: Warning The Toll Roads
Hold on to all your payment receipts.
The Toll Road clerk tried to make me pay for using the Toll Road, one year ago. …
Bunch of rip offs! I call to ask why I am paying a higher amount and this pendejo responds with “there are signs on the road that tell you to pay” okay, so you want me to focus on those signs, get in an accident and end up in the hospital? Best believe you’ll be paying for my medical bill! Such a scam.
I had fast track for years, went to register my truck and learned i had 2 outstanding tickets $94.00/ea “toll violations” a year ago while having an active fast track so i paid it to get my truck registered. …
Literally my first review of a company in my life. As a Gen Z whose number one fear is inconveniencing anyone, I feel guilty writing this, but that’s how terrible my experience has been. They will lie to you, pretend to not receive …
We need to do a class action lawsuit against these guys we need everyone on board. This is extortion beyond no doubt. They are charging my sister 16k when she had an account. And won’t release the dmv hold till half is paid and rest payment plan. How do you expect someone to make payments but can not drive their vehicle to work.
One of the most broken and inefficient organizations. I continue to receive sporadic erroneous toll violations while using their transponder. They are able to resolve everytime (which takes multiple calls) but it’s gotten old. Been working …
After my experience I suspect this organization is engaging in “Highway Robbery”. …