The Urgency Room is an urgent care facility in Woodbury, MN. The Urgency Room is open 365 days a year. Staffed with emergency physicians and highly trained staff, we treat adults, children and infants for a broad range of illnesses and injuries. Avoid the hassle and long waits at the ER and get to The Urgency Room. All non-emergent concerns must schedule an appointment online.
| Friday | 8AM to 9PM |
| Saturday | 8AM to 9PM |
| Sunday | 8AM to 9PM |
| Monday | 8AM to 9PM |
| Tuesday | 8AM to 9PM |
| Wednesday | 8AM to 9PM |
| Thursday | 8AM to 9PM |
7115 Tamarack Rd Ste 150, Woodbury, MN 55125
Very bad costumer service with high prices . Please try to avoid . I call in before coming and ask if they take blue shield blue cross and they told me they did . I drove to them for 40 min and then they told me its will cost me 350$ . They …
Got me in fast but was not helpful at all I’m vary disappointed.
Long wait time for a over a hour they keeped our insurance and 125 per person for covid test
9-5-2019, 9:00 pm. Staff was great. Took good care of me and I was in and out very quickly.
Best experience I ever had
We have always had the best experience and its quick. Better then urgent care or the emergency room waiting time.
This place turned my husband who has horrible pain shooting in his right side away for a past due balance from 2017. He left barely able to walk practically in tears. If its serious what is wrong with him you better believe we will take legal action!!!!!!!!!!!!!!!!!!
So this is an emergency room without the extra cost because it’s free standing so it’s not with a hospital or operating room. It’s a fast, high quality medicine.
I was in and out in under an hour. The staff was super helpful, beautiful facility, and they made an uncomfortable situation bearable. I’ll definitely come back.
Extremely friendly service from the receptionist’s greeting to the Doctor’s wrap up
We have gone to the urgency in woodbury. Excellent care. Very nice nurses and doctors. I highly recommend it.
This place is horrible. The nurses are so rude and hostile and it seems that management tolerate this kind of behavior. I wish Google had big ZERO because that’s the only thing they deserve.
Very prompt walk-in service. Providers were friendly and helpful.
Every time I have come here for me or my kids, it’s fast and everyone is friendly. It’s a great option rather than making a doctor appointment.
I received wonderful and thorough care for kidney stones. They were very attentive to my needs and concerns.
The dr refused to call my daughter speciality care and my daughter is sick.
Everyone here is kind, caring and knowledgeable.
Receptionist was nice, but being seen here takes way too long. Waited 2 hours before just leaving.
Use only as a last resort, if there’s literally no other option. I have been in the waiting room for nearly 3 hours after checking in
They told us it would only take 20 minutes. An hour later we’re still sitting here and it closes soon. We understand they’re working professionals and need the appropriate time but at this point no time estimate would have been preferred.
They took great care of us and all were very friendly and caring about our situation.
Save your time and go to Web MD… Ocall your neighbor. I was told to eat a tablespoon of honey. Went to a REAL Dr and tested positive for Strep.
Called prior to arrival only to be told by the automated voice that my call could not be connected. Walked in to be told it was a 2 hour wait. Yet their waiting room was empty. Therefore I took my injury elsewhere.
Very fast service friendly staff clean and professional. Also free WiFi and coffee and tea bar.
They forced me to have a virtual visit with PA, and download their app just to have a COVID test. Very bad customer service as well.
Don’t waste your money or time going here they don’t care about you as a patient, you’re only a$ sign doctor don’t have any empathy so whatever, except for one nurse was kind, the doctor just made me feel like I had no reason to be there
No collaboration regarding patient’s concerns
Quick and easy to get in and the staff were very friendly.
a little wait but great service!!
At 7:45 pm (close at 9) we were told they were no longer accepting patients.
The Urgency Room is our go to place for anytime someone in our family is injured or sick. They have quick service and make you feel like you are their only patient.
I have never encountered such unprofessional doctors. I must have been asked a dozen times “what do you think you need?” They should be telling me what I need/need to be doing. It’s worthwhile to spend the extra time driving elsewhere.
Love this place! We were out of town for a couple of days my son woke up coughing badly and we had to go through Woodbury to get home so we decided to stop here. The staff was super nice, quick, and professional and gave my son everything he needed to get better.
Dont go there close to closing. They are not very friendly. Very short tempered and did not smile. You can tell even the doctor wanted to go. Went with an infected finger and the doctor said it was not infected and said there was no object in finger. There was an infection and something in there.
Waiting time after being brought to exam room was utterly excessive.
Came for a covid-test a few months ago, was an okay experience. Got the testing swab and did the test myself in the bathroom. Took about 25 minutes.
Nice clean place. Friendly nurses and doctors. Very attentive and efficient. Highly recommend.
it’s 5 for help and but 2 for because it too little long because there was so people
They took good care of me.
I was there with my 3 years old. When I was talking with RN she was rude and just slam door and walk away without answering.
I knew exactly what was wrong but needed a script. I got in, told the doc my symptoms and what I thought it was, she listened, did a test and confirmed I was right, and I was out the door. The quickness of my visit set me on the mend much faster, which was greatly appreciated.
The staff is always so kind and as quick as medical stuff can be. I’ve been a few times, and they’ve always been great.
Our first time to urgency room! Hands down we would not go anywhere else for immediate help of middle emergency help. We are so thankful they are close by.
What a place! So thankful for the Urgency Room! Such a friendly staff. So thankful for them! Would definitely recommend.
Took our 10 month old here for breathing issues and everyone was so great and helpful. It was a Sunday morning and there was only one person in front of us so we got in right away and got test results fast as well!
$350 for a Dr to tell me my pain level 7 ear ache isn’t an ear infection and to tell me to get benedryl and mucusx.
I think the Woodbury location is great ! Friendly front staff, love the phone check-in option & doctors are very nice and accomodating! Honestly surprised with all of the negative reviews – I always recommend others come here!
Excellent! Can register & wait in your car. Staff super concerned & great communication!
I was left in a room for up to one hour with nobody coming to check my daughter. It is a very horrible place to go to. They will waste your time. I will find a different urgent care to go to
Very rude front desk guy. Horrible treatment from the PA on duty. Not a care in the world for patients. Actually left with severe pancreatitis while pointing and saying “shame on you” to the PA.
Excellent medical Care!!! I had to take my wife for treatment on a snowy Sunday, she had severe pains in the abdomen. The handling of admission,diagnosis and treatment was top notch. Thanks a million!!!
They were very professional and friendly. The wait time was saying 40 minutes, we waited maybe 10 at most. The nurses and doctor answered all our questions honestly too. You can tell that they are there because they care. Will use them again. 👍👍 …
The doctors nurses and staff were all great and would definitely recommend any of my friends or family go here
I came here because I had severe ear pain. The doctor told me I did not have an ear infection. Two days later, the pain became unbearable so I went to a different urgent care. Lo and behold, I had an ear infection!
Best staff ever! So friendly and helpful
I highly suggest going here as opposed to the emergency room. They are staffed by mostly doctors and nurses who work at hospitals/clinics full-time who are working here on the side. Thus you get the experience of an emergency room staff …
It’s been okay before. Expensive. A friend was telling me that with young children, occasionally they’ll have a separate waiting area. When I asked, the woman at the front laughed in my face. This was incredibly unprofessional and shocking considering we were worried parents.
Normally I’ve had great service and care at the urgency room in Woodbury. Today I checked in at 10 am right when they opened and it’s now 12:16 and I haven’t been seen yet. I’m not sure what’s going on here today but this wait time is is not ok. When I look online for wait time it’s day 18 mins.
The nurse who was starting to check my vitals was not very professional and more or less told me that i could go somewhere else if I didn’t like it and i am telling you the truth
I’ve been here twice. Once when my throat was swollen shut and they told me it was a virus. They told me to sleep and drink water, and I told them I couldn’t swallow. The “doctor” basically shrugged and said sorry. Second time I went in was …
Loved this place! So clean, so nice, so organized! Doctor was so nice!!!!! Front office staff was great!!! …
Ok I’ll keep this short. My service was good ! All. Can say I’d watch what you ask for and it’s ok to say no thank you unless you feel it’s an utmost emergency because when you receive your bill and I mean your expensive bill you will wish …
I haven’t been able to breathe, I told the Dr I’m not weazing from asthma problems . I also told him the nebulizer hasn’t been helping, and that my lungs do sound good. I was then given a nebulizer they took an x-ray and told me my lungs …
Terrible! I waited 2 hours just to get put in a room. And was told it will be 20 minutes until the doctor comes in and an hour went by and theres 30 minutes before closing and I still haven’t seen a doctor
This review is about a particular doctor who treated me at this location. Dr. Hagen is a pompous egomaniac who responded to my questions not with a verbal response but with the worst doctor/patient interaction I have ever suffered through where Dr. Hagen merely smirked at me dismissively.
Worst er ever!!! Came in to get my migraine treated, was treated like a drug addict looking for pills! If the er doc would have taken the time to look at my file he would have seen that the normal drugs they give me aren’t even pain …
Not satisfied with my visit. I went there as a regular patient, but they marked my visit as an emergency. Why? I really don’t recommend this place. After spending nearly 4 hrs, I was sent home without any significant treatment. What a waste of time and money.
Long story short, don’t come here unless you absolutely have to (as in, for whatever reason you can’t drive another mile down the road to Allina/etc). Common sense would make you think, gee, this isn’t a hospital, it has to be cheaper, but …
They are sorry individuals that only care about money they don’t care about your health they will send you right home with no medication. Dr. Ritcher is rude and refused to care fora 6 month old baby when the mom and siblings has covid I posted a picture
Awful and condescending. I’ve been having back pain for a whole week now. THe pain has also been on the spine, making it hard to breathe and walk and other movements. My doctor thought it to be a good idea for an MRI; insurance company …
They were awesome and fast and provided the care I needed
Don’t go here EVER. You’re better off going to an Urgent Care and waiting or even ER. They get you in a room fast then you wait an hour to be seen. Doctors are there for a paycheck. Could care less about your health other than to get you in …
I’ve been here three times. The wait is usually far less than an ER would be. Their price is also about 30% of an ER. The physicians are board certified doctors and they have physician assistants as well. They are very attentive to your comfort and the care has been great.
02/082017 around 9p.m. This, is our 3rd time being at this location, it has been a great place to bring my and kids and even spread the word through the community….that is until know… The treatment we recieved was harsh. I the word …
Nurse Katie is rude. Hangs up on patients concerned about lab test’s results. Did not attempt to call me back after being on hold for 10 minutes. Look’s like there are a few poor reviews prior to mine in regards to patient service and it is …
I went to this facility due to sinus issues accompanied by dizziness. I was literally in the room less than five minutes. The doctor didn’t even let me finish the paperwork or have the assistant take my blood pressure or temperature before …
It’s too bad there is not a zero star option. Was seen 6/1 for suspected Lyme and I saw Dr. Jones. His knowledge of treatments for Lyme, which is endemic in MN, was appallingly bad. He did not listen and did not know much at all about Lyme …
My little one was spitting up excessively and grabbing at her chest.Brought her here, was fully checked in and with a doctor with in 30 minutes. Place is nice and clean, people are super nice. I would recommend to a friend. WAY better then …
My experience was awful! The doctor was NOT nice, she was rude and rolled her eyes when I told her why I was there. It was like pulling teeth to get a work release note, telling me I would be back to work in 3 days so I shouldn’t need …
Staff were very friendly. In and out very quickly. I would definitely recommend.
Very kind staff, was seen quickly, clean facility.
Their phone service said walk in COVID testing available 10AM-8PM, but I was denied at the the desk. Told to login online. Their website is not mobile friendly, so had to download App. Their App had registration errors. So I had to leave without any service. Would give zero stars if possible. Stay away if you can.
The Urgency Room is not what it claims to be. They give you the impression they can handle anything — chest pains, stitches, vomiting, etc. — but when I went there with a simple medical need (I needed the end of a stitch trimmed back so …
I took my 17 year old son in for a simple sinus infection diagnosis–he has had them since childhood. We initially went on a Saturday night and there was an hour an a half wait–not very URGENT. We came back on Sunday morning and got …
Waiting time is way shorter than other urgent cares I’ve gone too.
We have had a few visits to this place over the last few years. The level of care is excellent, but…it is extremely expensive. If this place is cheaper than an ER, I cant imagine what an ER would cost. Our last visit we saw a PA (whom …
This is a Service that is needed in our communities. Things change very quickly in an emergency situation. Hospitals are left with people waiting hours and hours. I was in an emergency room for over ten hours when I was pregnant with my …
Anytime we have used the UR we have had nothing but perfect service. We have never had a long wait and we have always been treated with respect and courtesy. We have not received a bill for anything, however, I imagine it has to do with …
Would not go back again! I went in to have stitches done on my finger and this place was horrible! First off the cuts were on the tip of my finger and they numbed the bottom of my finger closer to my palm. So when they went to put my …
Arrived at the shiny clean Woodbury clinic at about 3:30 on a Sunday afternoon.
20 minutes later, we were walking out with a scrip and immobilizer. The staff and facility were amazing. We felt valued and loved that our time was so …
I have chronic kidney stones and some doctors can be a little rude when they see your ER visits. I was treated with nothing but respect at the urgency room. They took my concerns very serious. Helped me chose the best course of action and were extremely kind and caring in the process.
I took my son here (our first visit to this place) with some severe head pain. The staff were very efficient, knowledgeable, and caring. They were able to do some advanced diagnostic procedures on-site (CT scan, lumbar puncture). The ER …
I have absolutely nothing but good things to say about this clinic!!! I needed to be seen last night for some minor yet painful issues last night (sprained ankle and cough). The clinic itself was nice looking and clean and immediatly the …
If i could give this place zero stars i would. DO NOT GO HERE. You’re better off going to the ER. The doctor at UR belittled my mothers condition and did nothing more for her then a simple blood test. When my mother tried to explain her …
Dr. Evelsizer is a great physician. Both my husband and I have been ill recently and we both saw him. Great bedside manner. Was in and out with a kidney infection diagnosis in about an hour. That was with having both a CT and a urinalysis …
Best experience! We’ve been to the Urgency Room several times and every time we’ve had excellent care.
I would not recommend this place to anyone who wants medical treatment. I tried to get my very sick children seen and they refused to treat my children because because i had a back balance which i can not pay for due to legal issues. I had …
This place is not my first choice for healthcare. The only reason I went is because my illness was getting bad, and I didn’t want to go to the ER. …
I have had good experiences with The Urgency Room in the past, but this time not so much. I was treated poorly and when I would express that their treatment plan for my PCS migraine headaches wasn’t working, they said, ‘that’s too bad,’ and …
I will not be going back to this place. I went in this morning and told them I didn’t have insurance but needed to get a corona virus test. They told me it would be around $200 up front and probably more after the visit. I only had about …
Was very happy as to how fast they checked my daughter in and took care of her needs. Would highly recommend this place versus an actual Hospital emergency room.
I went in yesterday for a dislocated knee and I am very disappointed. I was not sent home with any crutches to help me get around I had to hop on one leg from my car to my front door. The worst part is that my knee was not popped back into place I had to do it myself. I would not recommend going here.
I went here for COVID testing as they were listed on the State of MN website as a testing site. After a very lengthy process of having to wait and sign up for testing at midnight the day of the test, then having to go through an online …
I am LIVID with the experience and treatment my husband received this Friday (June 14). My husband went in around 3pm and mentioned a red bump on his thumb, the throbbing radiating pain, the dizziness, and nausea he was experiencing. They …
My son went there for a leg injury. They told him his leg was broken and sent him home with NOTHING. No cast, no boot, no crutches, etc. I had to wheel him out in a wheelchair cuz he couldn’t walk. Went to Twin Cities Orthopedics the next …
Very welcoming timely and put me at ease.
Our physician Rosemary E Bailey was very informative, friendly, and professional. We had a nice experience and would definitely recommend you to others.
We’ve been here just over three hours now and my son who needed stitches is finally getting them. They got him into a room right away at around 8 pm and then waited well over an hour as we saw many other patients get checked in, seen and …
My experience at the Urgency Room was excellent. In less than two hours my problem was resolved. I was very happy with the care, attention, and service I received for a pilonidal cyst. It was Friday evening around 7 pm, called ahead to …
I went here for a Covid test. The check in process was extremely slow despite having already filled out much of the information online and participating in a video visit before hand. The waiting room was packed with people that made …
Both times I have gone here, it’s been everything I was looking for! Both times I went there because of a bladder infection. To the person at the front desk that greets you to the dr and nurses there is outstanding! So nice and an efficient …
I went in for abdominal pain, i was able to pick the time that I wanted to go in. When i arrived granted there wasn’t anyone else there, I was greeted and registered immediately. Insurance information went without any difficulties, …
Service at the location was excellent. My experience with the billing department since has been abysmal. I have VA Healthcare and have been trying to submit a claim for the bill. I’ve been told different things every time I call, with an …
I was referred to this place by a nurse hotline. It was late Sunday morning and my 17 yr. old son was very sick. Our urgent care at our clinic had already closed so my option was our hospital emergency room or the nurse said to try The …
Highly competent and efficient care! I’m very grateful for your presence in my community.
Fine for rapid covid testing.
Bad for everything else. Brought my son here because he slammed his finger in …
Many of my family members and myself have been treated here for many different reasons over the past couple years. Always friendly and very thorough. Have gotten exceptional care from all doctors and nurses every time myself or children have been seen. Very happy I have this option for our healthcare needs.
Went in on a Sunday afternoon. I could not have asked for a better experience and care. Everyone was nice and extremely caring. I was very happy with the treatment I got. Much better than I got at CVS Minute clinic. Now as for the price, I’m not sure. I’ll find out about that later.
Awful nursing staff and doctors. Went there with left sided pain. They left me in a chair in the room for about 45 mins. Came and told me its probably nothing. Took some blood and my liver enzymes and WBC were very high. I Asked for some …
The woman who checked me in and took me back to the room was rude. I almost turned around and walked out at the comment she made to my partner and in retrospect wish that I had. She was flippant about how long it would take to treat me, and …
The care was fine. The one star is because a new doctor visit alone cost $686. That is absolutely absurd. Before I was seen they couldn’t even give me an estimate of what my charges would be. How do they not tell people new doctor exams …
The front desk staff just doesn’t know what they’re doing. This is a urgent care for Christ sake! I called and ask if they were doing walk-in for covid test, and they told me yes. I immediately arrived at approximately 10am and check in. …
I have never had a bad experience at this clinic before until last Friday when I took my son here for some urgent care needs. Not only were the nurses and Dr. unprofessional we were treated as if my son and I were stupid! Later transferred …
I’ve been here twice and had horrible experiences both times. The first, I had an incident while working in a lab and got chemicals splashed in my eyes. To check the pH of my eye, the doctor had me close my eyes on pH paper (just as painful …
We took my son here months ago. I love the doctor that helped us out, but I did not like the nurse who did his vitals. She asked question and we answer. As I was explaining to her about my son, she rudely said,” Why does that have to do …
I received excellent care by Matthew Robert. He did a great job putting 5 stitches on my wrist. I would recommend coming to this Urgent care because the staff does a great job giving their patients the care they need.
I have been to the Urgency Room Woodbury several times over the years for my 3 kids, my husband, and myself! they have always been quick, helpful, kind, caring and taken amazing care of whatever my family has needed! I’d rather bring my …
I’ve been here on several occasions and not only is there care top notch but the staff is extremely professional. I have never been upset with the care here. Waiting times can be a bit long however.
Wonderful experience! Could not recommend more, we were taken care of so quickly and carefully. I will be returning with any needs we have in the future!
Patient background:
Never smoked, never done drugs …
I had a sick 3 year old that was crying because his mouth hurt. It was labor day, and I wanted to get him seen as soon as possible. I called the Urgency Room and was told they had a 5 minute wait “great, I’m on my way”. When we got …
lazy “doctor”. claimed there were no records of a prior visit at Regions hospital however was able to specify where I went by name without me ever even mentioning said visit? he didn’t even look at any of Regions x-rays, only SKIMMED …
I was treated horrible here. Three seperate times nurses came out to the lobby to discuss my medical treatment in front of others. They tried to make it look like I was only there for pain medication when I have a specialist signed …
This place was chaotic and disorganized at best. I had a 19 month old that needed to be seen before the next day. Her clinic was closed early and I had no other options for urgent care at the time. We present to the front desk and was …
Every time we have needed to use the Urgency Room we have been pleased. They quickly diagnosed my son’s scarlet fever and put him on antibiotics immediately. They were also great when my son fell and needed stitches on his chin in the …
We went there as my wife had gallblader bladder stones. They were unbelievably slow, took 5 hours to diagnose the issue. They had me wait in the car during that time. They made no efforts to update me during that time. I approached front …
My wife went in for severe headache pain on Thursday around noon. She was sent home with prescription for Gastro esophageal reflux medicine and told to take a Benadryl with it. She advised doctor that Tylenol and Advil not touching pain. …
Buyer beware! If the Urgency Room is not “in-network” for your health insurance, you will pay much more than the “out-of-network” price. For example, I received an abdominal CT scan and was charged $482.00 for it (along with MANY additional …
Doctor and nursing staff were great, male receptionist at the front desk was extremely rude and sarcastic. He kept reiterating covid policy about mask and social distance but he repeatedly touched his face under his mask, did not sanitize …
Walk-in Covid tests are treated as if it was a crime.. Its awesome how late they accept Covid tests, made my life easy and I much appreciate it. If you go for a walk-in test don’t expect to be treated kindly ☹️
The complaints about their shady billing practices are valid. I’m not going to get into details regarding my actual treatment but the fact that they failed to properly bill my insurance is the main reason I wouldn’t go back there.
From check in to check out was less than 30 minutes. Very friendly staff, clean facility. Very impressed!
Horrible service and communication. Made a 1:45 appointment for a Covid test. Somehow they tell me I need a “virtual” appointment prior to getting a test. Then we wait for 2 hours for a swab test and they tell me the doctor is going to call …
Well treated by an excellent staff and though my pain was disconcerting I thought they were thorough and effective.
Last visit was a few days ago for my youngest child (we’re repeat customers – first time leaving a review). …
I have been here 4-5 times and always had a positive experience. Clean. Quick. And I have always been billed correctly. Staff are friendly and they have the equipment needed for general issues. I have had friends who have a negative …
Never had issues when they were at the old location but since the move they have been terrible. My wife and 18 month old daughter had to be seen and were given horrible treatment. The so called doctor examined my daughter for all of 30 …
Front desk staff rude at night. Change your career if you don’t want to work with people. It’s really disappointing that all these reviews are being responded to but still months later nothing is changing!!! I used to appreciate using …
Worst experience ever. Did a telehealth first and was asked to come in. When I got there they looked me up and then gave me a COVID test and told me to come back in 45 mins. (I wasn’t being seen for COVID.) Then the receptionist chased us …
I took my son there for a cough and sore throat at 9:40pm two nights ago. The lady that checked us in was really rude and cut me off when i was trying to explain that he was coming in for sore throat and cough. She talked louder than normal …
Absolutely exceptional service!
This place is amazing, great care and great doctor’s. They take their time to really listen to you and your needs. For the single mom’s out there they go …
Quick and easy. The only hassle was setting up an appointment when I got there, which isn’t bad.
I did a virtual visit and the PA that helped was EXCELLENT. She helped me and explained that I would need to be seen in person since I have a skin infection. I went in same day and it was a total different experience compared to my virtual …
If you have a serious health concern PLEASE go to a REAL emergency department. My 34 year old husband went to The Urgency Room after experiencing persistent abdominal pain for 2-3 days. They did some labs and an abdominal ultrasound and …
All staff were very helpful and professional. The time we were in the clinic was appropriate. We highly recommend this clinic.
Brought my niece in for an injury late in evening and the reception staff is very unfriendly almost rude, had to keep repeating myself my mom even tried and got frustrated, mind you we only speak English. No empathy here whatso ever, wrong …
My Wife and I went to this location the other night for a miscarriage scare. All of the staff were great, except for one. A nurse I presume came into our room and stared asking medical questions, in a very monotone, bordering rude tone. I …
Seen fast, really nice staff, experienced knowledgeable doctor with good bedside manner. Fast and complete care and answers. CT scan right there.
This place is awesome- fast, friendly, and they text or call when they’re ready for you so you aren’t stuck in the waiting room!
We had to use the Urgency Room last night. My daughter had sharp abdominal pain that she had never experienced before. It’s a Friday night at 7:00…what do you do? Go to the Emergency room or the Urgency room. We chose wisely. While …
For starters the receptionist was very rude. I was the only one in the waiting room and he was rushing me for no reason. I had got transferred to the Urgency Room from urgent care because they couldn’t do a test I needed. The receptionist …
In and out within 1 hour! (no one in front of me). step throat rapid tested, and antibiotics filled at my pharmacy. Registration is easy and online. Bring your DL and Ins card. Easy peasy! Great practitioner and nursing customer service as well.
Urgency Room used to be way better at the old location. At this location they don’t take you seriously or give you any credibility. I went in for a uti, the receptionist gave me a cup right away and I gave sample. I went in and waited about …
Went in to have my sons finger looked at. It had a 3/4 inch piece of graphite from a mechanical pencil in it. Felt immediately dismissed by the PA Ms. Weed. Basically telling me that there wasn’t much she could do besides numb it and try to …
Was charged $293.52 for a 30-44 min appointment (simply just visiting the doctor cost that much!) I paid this and then was charged again $293.52. I had to call my insurance company and provide this clinic proof of payment so I didn’t get …
Thank you so much for getting me in, and looked at for an upper respiratory virus. The team did a great job and I really appreciate it! Very friendly staff and doctors. Urgency room rocks!! 🤟🤟 …
I brought my friend here and they forced him to sit in the waiting room in pain for an hour and a half with only one other person in the lobby. He had a tooth surgery and the dentist is booked for 2 weeks for a follow up so he needed help …
I couldn’t have been happier with the positive and exceptional care from the Nurses and Doctors at The Urgency Room in Woodbury. A special thanks to Dr. C Trierweiler for his insight and everything else! Cheers!
Staff was very friendly and kept me informed on exactly what was going on, gave me diagnosis and next steps.
By far the friendliest, well organized, cleanest, and well kept facility I’ve been to. Thank you for providing such good care!!!
If you are impatient and ungrateful for the fact we have medical care, then i please ask to reserch other countries we are all blessed to be here and be able to be seen at all. Thank you staff for being kind even when people are rude. …
I recently experienced my second visit to the Urgency Room. Support staff to my visit with Dr Thomas R Stewart, efficiency, friendliness and competency not only exceeded my expectations but being treated with this level of care and respect …
Couldn’t get into my regular doctor so I came here glad I did excellent service and the staff was fantastic
I chose this place, as we are visitors from AZ. The time was 3:3O on a Thursday afternoon.
Wait time was short. I had nurse Jana who was stellar-she was very personable & …
Terrible service from one of the nurses and front desk receptionist.
This place needs diversity training. We came here, asked about how to pay for the treatment and they kept redirecting us to other clinics and telling us to come …
Found out today that a 2006 Hyundai Sonata has exceptionally sharp metal bracing around the air bag support underneath the headliner much to my right index finger’s instantaneous profuse blood loss and utter dismay. In and out, stitched up …
The nurse was extremely rude I became frustrated after waiting for two hours for my son to get his hand cleaned up so we could leave after an animal bite I could hear staff talking and gossiping and when I pushed the call button and …
Give ‘em zero stars if I could. Staff was pleasant enough. But when I went to pay my bill (six months after my visit) my patient profile said I had no insurance when I most definitely did. Scam artists. Wouldn’t send anyone I care about to them. I was skeptical to begin with, after seeing their prices, I was correct. Avoid at all costs
The website said it closes at 9 and so does google but when I got there they had a sign that said they’re closed… There were clear signs that the place closes at 9 and I don’t understand why they decided to close a whole hour early. Absolutely ridiculous! You people are awful.
Horrible, they gave me an antibiotic for a bladder/kidney infection, and it was not gone when the medicine ran out, and they made me go through another appointment, to deny me a refill on the antibiotic, then dismissed my symptoms as if I …
Very friendly and professional. Dr. Joe Lynch was also very thorough. Only waiting 20 minutes as well. Sure beats other Urgent Care facilities.
I’ve gone here in the past and been treated great.
The last time I was there, the doctor was awful. I felt like I was …
We have been here several times over the last month since our clinic seems to to booked solid all the time. Every visit has been quick and efficient. Very friendly and caring staff. Definitely a better alternative to regular clinic urgent care or ER. Thank you!!
Went right in, all staff were speedy and professional. Got blood work, EKG, X-ray, etc. Doctor explained results, gave me a copy and I was on my way in under an hour, that’s nice. My PCP can’t match that and of course he is not available …
Wonderful service, quick and easy check in. Got put in a room right away. Staff was wonderful!
I always used to go to mn Fairview (woodwinds Woodbury) and epuld wait at least 2 hours, UR was quick seen in an hour quick treatment definitely recommend
I have been to the UR in Woodbury more than once and was so impressed with the professional staff and care.
Feb. 6, 2022 I was there for something that I thought was minor and due to the …
Appt first thing. No waiting. No people in waiting area. Nurse; X-ray; Dr; Rx; OUT!! Quick and safe!
This place can be fast but they don’t care at all and send you home with test results that are abnormal and the nurse doesn’t have good bed side manor
Dr. Kelly Giles and her team were efficient, knowledgeable and responsive to my questions. Great service door to door today and I will definitely recommend the Urgency Room to my friends & family!
Lynne Johnson
My experience was as usual great, I like that you are open on Holidays, and all the staff are friendly and caring and do a great job prioritizing and running all over to give the best care they can, and it can get very busy at times so you …
Very attentive. Answered all my questions. My ultrasound tech Leslie Tennis was excellent!
Came in to the Woodbury location frantic with our babies finger bleeding from a cut. The kind lady at the front had a nurse look at it right away! She said everything looked fine and we were okay to just put pressure on it. Can’t thank you …
There is no other place that is better than here. The Eagan one is amazing too. The doctors nurses and the rest of the staff are very friendly and helpful!!!
This was my most positive experience in an urgent care center. The staff was all friendly and they got me in and out quickly. This is also a much newer facility. I’d definitely recommend this location for urgent care.
Very slow on the check in process despite having filled everything out online and had an e-visit. The staff didn’t do the best with social distancing patients. Lots of people waiting in the waiting room.
Medical staff and doctors are incredible and deserve 5 stars.
But the check in process is painfully slow, and trying to get registered online is a nightmare.
I was very pleased with our experience at the Woodbury urgency room. We brought my 7 year old son there and they were all so good with him. It was a very calm and controlled environment and I would recommend it to anyone who has children.
Literally, people were AMAZING. I had just been to a doctor who was down right horrible; seemed like they were rushing and wanted to just get it over with and I was bawling. I was throwing up the past few days in pain. I have a high pain …
I love the registration process and waiting in my car until I get a text saying UR is ready for me is fantastic! Everyone was super friendly and understanding 😍 …
The Urgency Room in Woodbury was amazing today! Thank you for your attentive staff, clean facility, and amazing doctors! What a blessing!
I have only had super positive experiences at the Urgency Room. Well worth the copay EVERY time. So professional and thorough.
Thank you so much for a quick visit. Friendly front desk, thorough staff, quick resolution. I’m pleased with my care and happy to be on the mend.
Excellent care! Some internet issues and phone connections with the call back. However all went well! Thank you!
Absolutely wonderful care both up front and in your room. All the staff are kind neat and everything is so clean! Been here 2 times and would have to say out of fear of a bad experience would not be going anywhere else. They explain …
Everyone was very kind despite being busy. Staff listened and we felt like we were being “heard”. Grateful for staff that were available to help us on a late Saturday evening. Please know we appreciate you. Its hard spending time away from …
I’ve had to go to the Urgency room a few times. They’ve always been fast, friendly, knowledgeable, and they’ve (when possible) fixed what was wrong. Way better option than the alternatives in Woodbury for an urgent need but not an ER visit.
I went in early last Sunday. Everyone from the front desk to nurses and Dr were very kind. I wasn’t in and out, but they found the cause to my pain and I’m thankful for that. After reading the reviews I was hesitant, but I’m glad I went!
They gave prompt, professional, and comprehensive care. I would highly recommend anyone with a need for medical attention. Faster than an ER and they have most of the imaging technology needed for comprehensive care.
The staff had issues with my 2 year old being a little noisy. We had been in the room for over 35 minutes and he was bored and antsy. The staff were rude about the situation and not helpful what so ever. After our long wait, we were told …
I was seen right after I filled out my forms. I was give excellent care! They listened to everything I had to say! I was extremely pleased with my visit and felt great when I left. Just needed so sleep when I got back home!☺️😄
Woodbury location …
Brought my youngest son in for a dislocated shoulder and the entire team was amazing! Answered all my questions and took great care of him. Was told it was going to be an hour wait but they noticed the intense pain my son was in and got us …
I’ve been there two times now, pretty close together. First for injury, second for illness. Tomorrow will be 6 weeks out from my first visit to this location and today I was back. Both were very positive experiences. The staff was kind and …
Have been to this location on 3 different occasions with my kids. Their website is great and tells you the current wait times and how long patient’s have been in their rooms. It is extremely clean and the staff is knowledgeable and …
Everyone was professional, knowledgeable and kind. The entire process was very easy and reassuring. I would highly recommend Urgency Room in Woodbury.
10/10 recommend. Wow, where do I even start. The facility was clean and new and everyone was so welcoming. We didn’t have to wait at all to be shown to a room, and we were treated with efficiency and genuine care. Leslie, who did my …
Very kind and professional staff. Made my young son very comfortable with his procedure. Timely service as well.
Were able to service me and other patients when it was almost closing hrs.. great work and awesome team work ladies keep up the good work and service yall provide for the patient and really dedicated nurses and doctors
Very very veeeerrry slow. Understandable if we were walk-ins but we made an appointment and still had to wait. Not very easy with a 5 year old. No “urgency” whatsoever.
Excellent doctor. Professional nurses and support staff. Clean facility with much lower wait time today than other urgent care facilities in the area.
I love the urgency room. Best urgent care. I’ve never had too long of wait there which is why I recommend it to everyone!
Staff was wonderful!!
Doctor was so kind.
Nurses very nice, gals at the desk super helpful and nice! …
Our 2 year old seemed to be suffering an ear infection, so we made a 7:20 appointment. Upon arrival on time we were told it would likely be another half hour, as they were running behind. Okay…but after waiting an hour and a half (with a …
Fantastic experience! The wait time on website was very accurate (was only 9 min!) and they were very organized and efficient. The medical staff were genuinely caring and knowledgeable.
The nurse at the Woodbury location was terribly rude to us. I’ve never been treated that badly by a medical professional. I understand having a bad day, but don’t take it out on your patients. We will not be returning.
My husband saw a doctor at this facility today. The doctor was incredibly rude and walked out of the exam room apparently angered by the deaf 78 year old patient’s loud voice as he tried to explain his pain and symptoms. He said “I’ll be …
Don’t approach the desk when you arrive, even if nobody else is there, or you will be sternly reprimanded. 0_0 Dr was very kind, polite, and friendly however and she cared enough to get a second opinion when she was unsure of how to handle what my daughter has. I would recommend, just approach the front desk with caution. Lol.
It was just all around awful. Had gone there for my daughter. They didn’t do any x-rays or any further testing and said for her just to rest. It ended up being a hairline fracture. So waited forever to be seen and instead went to …
I cannot fathom how this can even be called urgent care? Requires you to schedule an appt before being seen? …
This was the best experience that I have ever had at any Urgent Care! The staff was friendly, courteous, professional, and willing to help me. I received fast care and diagnosis. Thank you!
Wow! I just left from trying to get checked in… And as I was “trying to tell her” (the African American receptionist) why I was there before I could even get two sentences out she immediately cut me off saying she doesn’t want to here a …
Dr. Walters and the nurse who took care of me were excellent. Very efficient service once I was able to be seen. I will continue to use and recommend the urgency room for urgent care needs.
Wow, with so many people giving bad reviews about these urgency room businesses. I would not give my business to them at all. As a health provider, your main job is to provide mental and physical care to your patients. …
Going to Urgent Care in Woodbury was similar to going for a breast exam at an outpatient clinic. Even though it was not our neighborhood family practice clinic, it was the next best place to go for an illness. It is no longer possible to …
They don’t deserve 1 start. My wife went to the urgency room in Woodbury with severe chronic bronchitis. They were not busy. The doctor was extremely rude. No bedside manor or compassion. She ordered x-Ray but ordered wrong view so had them …
Felt like we were on an assembly line. Took three hours to be seen. By the time we see a nurse it : what do you want us to do for you. Quickly getting us through. Dr didn’t even sit down inching closer to the door because he tired of …
I’ll just say that it wasn’t too bad on my experience, but seeing them interact with other patients is kinda sad. I just notice some of the workers had a lot of attitude problems. Nothing in their tone of voice said caring. Also was trying …
The staff was wonderful and my experience was great. The wait times can suck but we all know they are busy. I was in and out in about 2 hours after imaging and diagnosis. It was a good experience and I would recommend this location!
I go to this place alot and mostly had good experience with caring nurses and providers who treated me with respect and listend to my concerns. Tonight was a different story. The nurse was rude, no bedside manor, we are Asian and she look …
Every time we visit (our family has been there 4 times now I think) the care and communication is stellar. They are clean, friendly, professional, compassionate and transparent. It’s everything I could want in a medical office; I wish most …
The physician had horrible
bedside manner unwilling to
discuss others possible ways …
I would rate the medical staff and care I received as 5 star. The reason for my 2 star review-billing and try to get a hold of someone to resubmit my claim to the correct insurance. I have made multiple attempts to contact them. I’m …
After getting referred here from urgent care at the woodbury clinic and spending 2 hours just in a waiting room alone only to get sent here, I was a bit skeptical. But, they got me in and out in about an hour and all of the staff were very …
Thank you for a Wonderful job and keeps up with the good work, I came when it’s was busy and still Able to takes my son in. Checking on the patient/everyone in the room trying to get everyone in and out of the Urgent care. Im really …
My 3 year old stuck a raisin up his nose 🥲
As a first time mom, i was quick to begin panicking! The wait after checking in honesty wasn’t too bad, especially for an urgent care. The two physicians that …
I really don’t understand some of the bad reviews on here. I’ve only had to come here a few times, but each time everyone is very nice. I recently came in and was able to get in after 20-30 minutes with an expected wait time of at least an …
I’m a caregiver. If I go to the doc, there’s a reason. I had sepsis a few years ago that started just like this. With one of the worst sore throats I’ve ever had. My Covid and rapid strep were negative. Doc comes in. I tell him it’s …
I’ve been here several times and the staff have been friendly and helpful. The place is nice and clean with several waiting areas. It’s not been terribly busy the times I was there. …
The staff informed me of the wait times, which I already knew prior to coming in because the times were listed on the website. My son was sick to the point where he wanted to lay down, and it was convenient that they allowed the option to …
Honestly, I get tired of seeing so many bad reviews about The Urgency Room. My family has always had positive experiences here and in Eagan. After being quoted a 4 hour wait elsewhere, I chose to drive across town and go here to pay …