Wichita Eagle Publishing Company publishes The Wichita Eagle, the Kansas state newspaper.
| Monday | 9AM to 12PM |
| Tuesday | 9AM to 12PM |
| Wednesday | 9AM to 12PM |
| Thursday | 9AM to 12PM |
| Friday | 9AM to 12PM |
| Saturday | Closed |
| Sunday | Closed |
330 North Mead, Wichita, KS 67202
(Translated by Google) I have not received the service for more than two weeks, will it be the delivery man? Bad service ! …
Beacon of liberty
Not worth advertising in.
Liberal propaganda. No thanks!
I like it
The wanna be Washington Post.
Great place to work!
Such talented writers!
Liberal Propaganda. Completely biased.
Way over priced newspaper. Mostly wire service continent.
Outrageous pricing, substandard customer service and product.
The employees are very helpful and friendly.
Had to go in person to get help…no luck on phone
Excellent Customer Service With Minimal Wait Time!
Excellent, trustworthy coverage of local issues. Very nice, helpful people.
Very well at helping me I just hope they can get my problem resolved soon.
Want them too stop Littering my yard with the Trashy neighbors publicationI don’t take the paper and I don’t want their trash.
Horrible customer service. Trying to contact people from a LOCAL company but I can’t even understand the people who answer the phone. No longer have my business.
Must be about bankrupt – keeps calling us looking for subscription – WE LIVE IN NEBRASKA! Have never lived in Kansas!
Why is it that you pay for something to be delivered to your house and you don’t get it this is like an ongoing thing and it is really getting on my last nerve it’s damn shame that you can’t even get the newspaper delivered when you pay for it it’s a hit and miss somebody really needs to take care of this issue
I don’t think you have a “Customer Service Department”.
All I get every time I call that number is 20-30 minutes of “Please wait……”
I cancelled my subscription, but they keep delivering and calling to collect.
Worse customer service ever! My 90 yr. Old dad can’t even get the paper delivered half the time! Then he can’t get a hold of anyone, nor do they speak clear English! You should be ashamed of yourselves.
Wichita Eagle you should be ashamed of the articles you share! You are the problem and should be held accountable! Dont spread so much false information and maybe you would have a higher rating.
The woman at the front desk is rude and a control freak. Will give a small stack of old newspapers but not any more. Will make you come back every day for little bit of newspaper at a time. It just doesn’t make sense.
Access to customer service is extremely poor. Since I was not able to speak to a human I left my phone number. After 3 hours I had no call. I tried other computer options and ultimately received help. This was on the second day of trying to access customer via email and telephone.
Love the paper hate the service…they have no problem taking the money out of my acct but usually we miss a couple papers a month…and we are Sunday only now!!…I call leave s message and still don’t get a replacement paper
Worst local sports coverage – 2 to 3 days old. No local high school game stats ,no coverage of WSU volleyball trip last weekend. KU and K-State Saturday night games not covered until Monday while the KC paper had full coverage Sunday morning. Just a matter of time before this paper leaves town
I’ve been calling during their open hours 9-12 and 1-4, but there isn’t anyone working because they say they are closed. I know why this paper is losing all of the customers. Fix your automated phone service.
I am really getting tired of our paper not being delivered. We live in any area where there are several houses around us who get the paper but on numerous occasions they have failed to leave one for us. Complaints do no good because everything is automated. They promise to send you a paper but it never happens!
We took advantage of a Groupon to try out A1’s services on a family VHS we wanted to digitize. They did a great job and had our VHS ripped to DVD very quickly during the busy holidays. We were pleased with the results.
This entity is being used as a political weapon and can’t be trusted.
Calling the Wichita Eagle and getting anything done is like flying to the Sun. I called three times and went through the great robot comments on what to do. When I finally got a number to call an employee, there was always a busy signal. …
My property continues to be littered in from their Neighbors publication. Never subscribed to their services and do not want litter to clean up. To cancel the junk you have to call in and talk to someone overseas. Mind you their hours of …
Bad company. I haven’t gotten my paper in months. I called many times to cancel, but they kept charging me! This happened 3 times! I honestly think I am still getting charged at this moment. It’s impossible to cancel. This company brings shame to the local business community in Wichita.
Worst excuse for “customer service” I’ve sever seen. Got the Groupon for a 6 moth membership, but rarely actually get the paper. Each time I call I get told that my account is closed because I didn’t pay the bill. What bill?? With a …
Totally frustrated with this company and its methods of oversubscribing victims such as myself. My spouse was convinced to subscribe for a year of which I prepaid in full and we only received a handful of papers in that time. At the end of …
I subscribed short term to this paper and paid for the service up front. Unaware of an automatic renewal, I received a call from the Eagle saying I owed a balance. …
Don’t be fooled into getting a subscription. Poor customer service, delivery problems, incorrect billing, etc. I finally was able to cancel my subscription, and demanded an email confirmation. They never sent it, so I’m weary to believe they’ll stop billing me.
Do not recommend!! Had issues with the subscription and had to cancel multiple times. They continued to charge us even with it cancelled. Constant harassment from phone calls about re-subscribing. Customer service agents have yet to be helpful.
From the subscription to the delivery, this paper is terrible! I ordered a subscription for my elderly grandmother. The newspaper carrier literary drops the paper in the street in front of her house. Rarely does it make it over the curb …
The Wichita Eagle has no customer service department. I have contacted them several times about my delivery problem and have not heard back. I will not renew my subscription. The eagle does not support home delivery anymore.
Terrible customer service. What is actually printed on the bill is not what the charge actually is. I was told by their call center in another country, that if you pay for print only for 26 weeks, the charge is $97.83. If you look at the …
we used to love the eagle, but as of the last few years, their customer service has becomes very combative. We purchased a year subscription for Sunday only and prepaid. Now we are told it will cost us another $64 to continue to next …
No way to cancel a subscription and they continue to withdraw money. Had to place a block with my credit card.
3 months after deciding I would take a break from my subscription, they still steal $13 a month out of my account every month. It’s IMPOSSIBLE to cancel, so please just don’t subscribe. I’ll have to close my bank account to keep these thieves away from my money.
We noticed an unauthorized charge of $49.99 to our PayPal account December 20, 2022 from the Wichita Eagle. We then saw an email from McClatchy Company for the same amount was also sent on December 19th. Our speculation is they retained our …