Think Utility Services, LLC. has grown out of Midway Utility Services, a locally run business in the Tampa Bay area since 1957. We specialize in all types of submetering and utility billing, ranging from residential to commercial to development projects. By providing communities with submetering, we see a consistent over-all reduction in consumption of residents from 20-40% annually. We’re proud to be able to help reduce waste of valuable and precious resources.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
4685 118th Ave N, Clearwater, FL 33762
My apartment switched to this company a few years ago..They’re super slow mailing out the bill. When you do get it, you only have about a week to mail the payment in. I don’t have outgoing mail at my apartment so it’s not worth the post …
Sidney was very helpful when I needed documentation asap for insurance purposes last minute. Thank you Sidney for your kindness, help and professionalism. It’s very hard to find quality workers today, you have one with Sidney C.
Great customer service for this utility billing service. My agent Sidney was great! Very quick to respond and efficient in taking care of what I needed. Thank you!
Virgen was very patient in understanding my inquiry on setting up automatic bill payment.
Virgen Rivera has been very helpful, responsive with my questions and concerns. Very polite and courteous too
I don’t understand this company or their billing. The reviews are horrible and customer service is even worse. My mother is BARELY home and her water bills increase instead of decrease. My mother is up in age so I also make sure that her …
Excellent customer service. I had the pleasure of speaking with Rose, who was very knowledgeable and resolved my issue right away.
I spoke with, Rose, who was extremely helpful and informative. She made the process so much easier and pleasant.
I would like to commend Rose on her excellent customer service she went outside the box for me and is tracking my account to make sure a payment went through for some reason there was a problem with the mail so she’s tracking it for me and is personally going to call me back when the payment posts ..
Rose was very sweet and helpful. Pleasure to speak with someone in customer service that seems to love their job.
You have any questions regarding services or billing Ms Rose is the person to get in touch with. She is amazing and extremely helpful.
Rose was a very courteous and knowledgeable representative. Resolved my issues quickly and kindly. 5 stars!
Rose was such a great help! She helped me with my request , went far and beyond! Very patient, knowledgeable and attentive! Thank you again! Wael
A Ms. Rose Day was EXTREMELY helpful in providing the information I required. She was very pleasant and knowledgeable and I was very satisfied with her.
Virgen was very courteous and helpful in getting the late fee waived, and put my billing via email to avoid not getting the bill in time.
Rose answered the phone today to make mt think utility Services payments. Can’t even begin to describe how professional, respectful and efficient she was during the whole interaction……platinum service.
The customer service was great. The loopholes that process has is awful. I don’t understand why the owner of the building has to get involved when I’m trying to cancel my account.
Needed to change account due death of spouse. Didn’t know password and where to make changes. Rose managed me thru the process to a satisfactory completion. She was a consummate professional.
Rose is a great representative. Smart, articulate and professional. She took the time to listen and was able to resolve the issue. She is an asset to Think Utilities.
My request to update my billing info was handled by Virgin in a very quick and efficient manner. Thank you Virgin, for being so friendly and helpful.
Name on my account is Olive Patterson. Georgia was my agent on the phone when I called in to pay monthly bill. She was very polite and efficient. Thank you
Virgen is one of one. Very courteous, professional and efficient. Made this process setting up our account a pleasure. Think Utility Services is lucky to have Virgen and provides perfect customer service.
Rose was friendly and extremely knowledgeable. She helped me solve my problem in a very timely manner. Think Utility is better because of employees like Rose! Thank you!
Rose Day was an excellent representative of your company. We’re new to Think and she explained everything and helped me through establishing an account connected to my bank!
I spoke to Virgen at Customer Service to report that I had not received my bill. She was very helpful and sent my bill via email. I appreciate her immediate response to my request.
Think Utility was very easy to set up and get started. All I was given was a number, but Think Utility had all the information for me to set up our account. Georgia was incredibly friendly and helpful and made the process seamless!
There was a huge mistake on a recent utility bill, showing that I used three times the amount of water normally used in one month. I brought this to the attention of Think in the person of Rose D. She did an excellent job of resolving the …
Excellent service from Georgia when I needed to have final accounting taken care of. Not happy with the 2 fees that Think Utility charged for 15 days of service. $10.00 Reactivation and $10.00 shutoff! A bit over the top.
After changing my phone service and email provider, I was no longer receiving my water ebill. After several attempts and another call at almost closing time, I finally spoke with Virgen and she told me how to correct the address, but …
I needed to gain access to my brother’s account when he passed away. Working with Rose at Think Utility was so smooth and seamless and she was so compassionate. I wish they did services for the electric company as well! FPL was a nightmare!
I had an issue with my bill being double than usual. I called and spoke to Rose and Virgin. They were able to investigate and correct the bill and credit my account. I appreciate their diligence in fixing the problem.
If anyone knows of a way to cut out this “middle man” please let us know. The main issue with this service is the EXTREMLY antiquated and even predatory payment methods which essentially force you to pay fees. There is no easy way to set up …
Rose in customer service assisted me in getting copies of past outstanding balances from the prior tenant. She was very efficient in getting those out to me right away. That is much appreciated.
We are moving to a new location, and ROSE was especially kind and helpful in leading me thru the process to discontinue our service with you. She answered all my questions and made the phone call a pleasure instead of a chore. Wish all customer service people could be as pleasant and efficient as Rose.
Spoke with customer service rep Rose on Friday afternoon on 12/9. She was outstanding. She assisted me with getting an updated statement. She was a pleasure to deal with. One of the best customer service experiences I have ever had.
I would definitely find an alternative service company. I don’t want to explain everything in detail, but it has always been problems after problem. But what I will say is on TWO DIFFERENT OCCASIONS, right after a service tech has come out …
Think Utility was great to work with after the purchase of homes in N. Ft. Myers. Hannah was exceptional — she was very detail-oriented and extremely helpful in assisting to get accounts set up for our two new homes. I highly recommend Think Utility Services, and thank you, Hannah, for your help!
Dina L. was a pleasure to work with and very helpful. She helped get our account set up as quickly and accurately as possible. The only reason I didn’t give 5 stars is because Think Utility does not reimburse the Demand Notice Fees when …
I had a problem with my last bill and my customer service rep was Rose. She was able to help me with my issue and was highly professional and understanding in doing so. As a government official I expect employees to give good customer service and today Rose was that employee.
We had an issue with our water meter and the amount of money we were being charged.. are customer service rep, Rose, resolve the issue efficiently and quickly.. she kept in contact daily with us until it was resolved.. we can’t tell you …
I called Think Utility’s Services. customer service department. Thankfully Rpse was the one who answered my call. She was a pleasure to speak with. She understood my frustration of my mailing my payment thru my bill pay and it not being …
Rose, was extremely helpful and pleasant in setting up my account. She sent test emails to be certain all was in order as we worked through the set up process. She explained everything so there were no surprises. This is what Customer Services was meant to be. Thank you, Rose!
Very good company and my experience with them has been good so far. Today I had a situation that was very important to solve and Georgia (the person that took care of my call) was very helpful and nice during the whole time. Thanks to her …
I had a billing issue that was leaving a bad taste in my mouth and I reached out to Dina Lindsay the center manager and to my surprise she actually Thought about my request and saw through my eyes that my concern was not unreasonable. …
Rose was very patient and helpful listening and reviewing our issue with a very large bill we believe is not accurate. While we have no answers yet, she has put a watch on our account and we will continue to work with her until we find a …
I just want to say how amazing CSR Sidney Clark has been! I have had the pleasure of working with her the last few weeks. She’s been great. I work crazy hours so it is a little difficult for me to call and she was kind enough to give me her …
Dina Lindsay delivers great customer service. Since I travel back and forth from Tampa, Dina has been instrumental in helping me manage my account during the times when I’m away. Currently, there’s a project underway to install new water …
The wait time on the phone was about 6-8 minutes, so not too bad, and I spoke to Rose on the phone. She was VERY nice and SUPER helpful. She seemed to have good knowledge of the systems they used because she was able to find the information …
Thanks to post office delays, my payment arrived 5 days later than expected, and I was concerned it would not arrive by the due date and I would be charged a late fee. I contacted Customer Support at Think Utilities, and I spoke with Rose …
The water usage billed each month is not proportional to the amount used. Customer service is completely useless as their billing is done by a third party. I used my credit card to pay ahead on my bill and try to avoid the $3.95 charge for …