The phone system is terrible. I called to make an appointment and it took 17 minutes to talk to scheduling. Finally after getting through to a person there were no appointments available.
I have been using this clinic for +20 years. Over the past two years they have turned in to a place to avoid. Not interested in your problem. Very sad.
Very rude, the receptionist over the phone Said “ you’re a new patient and I don’t have time for you.” Looks like I’ll be finding a new doctor even though I’ve been going there for over ten years.
I love the doctors and the care but I am unable to use the patient portal and I called during business hours and the recorded announcement says they are currently closed. I need to make an appointment and there is no way to leave a message.
Records department SUCKS!!!!! Needed info faxed to new out of state dr. & they mailed it three days before his appt that was scheduled 23 days earlier. Didn’t inform me they don’t fax, only mail. Thanks for nothing!
Three Rivers used be the best in town, (we’ve been going since before early 2000’s) but this new generation of nurses that they are “teaching” are inconsiderate, rude, and do not belong in the healthcare industry.
They don’t post all your results on the patient portal. After waiting weeks for my results to pop up i finally called them and they told me the wrong results over the phone. I didn’t double check and now I’m getting a new doctor. If you do stay with them double check everything they tell you.
Hope you never fall on hard times. This place is as heartless as the come!! Make sure you never miss a copay or they will literally refuse care to you. Greed and corruption is what u get.
Have had a good experience with Dustin Golding for myself and Dr. Benedict for the kiddos. I feel like the staff is efficient and responsive and the providers listen to our concerns and input.
I’ve had great experiences for the past year while taking my son to see Dr. Raekes. Everyone has been professional and I’ve called multiple times to have questions answered throughout the year. No complaints.
very professional. Staff is friendly. No extra facility fees that you sometimes see with hospital clinics. Easy to make an appointment if I need one. Easy to get flu shots when Ive forgotten.
Terri Davari and Matt Lawrence are caring, patient, kind, and worth any wait I have experienced. Have not needed for my son to see a lot of Dr. Patillo, but when he has been sick, Dr. Patillo has been great. High marks for this practice.
We love Dr. Jlyn Pritchard. She really cares, takes the time to explain things and really works to find answers to difficult diagnosis. She also found an issue with two medications I was taking that had been prescribed to me by another Doctor. Like I said, she really cares.
I give few five stars to anyone and probably would only give a three star if the doctors weren’t seven star doctors. Sure you can find things about the office management to gripe about but, have you ever been to Kadlec? I don’t pick my …
Went in for my appointment at 11:15. Asked what was taking so long at 11:55 and was told she’s been with patients. The front office lady is very rude. She always been as long as I’ve been going to this office. The doctors are amazing and go …
I have had mostly good experiences with the clinical staff at Three Rivers. I continue to see Heather Potter, PA for my primary care. However, as a former medical receptionist myself, I can honestly say that I have had nothing but terrible …
After being healthy for over 3 years, i call to set up an appointment. I was told my provider (PA) no longer works there and they are no longer taking on new patients. Great ethical attitude to those that have good insurance and stay healthy.
Dr’s are great. The business system is quite impersonal.
They have failed to send in blood work order twice in the last two weeks. I have had to follow through because the normal channels aren’t doing their jobs. It …
According to my insurance provider, they are listed as accepting new patients. I called to set up an appointment and left a voicemail. Four hours later I called again. I spent five minutes on hold being transferred. The second person …
I had to go on today and the staff was very nice, we were with Dr. Dustin and he was not very nice. He washed his hands and then rubbed them all over his pants witch is very nasty. When he was pushing on my tummy I said it hurt and he just …
I have been type 1 diabetic since I was a child. In my past years I have been through many dr.s and it has been very traumatic with many of them. Anne Neuman and I have only recently been seeing each other, she is unlike any person I have …
This place is the most unprofessional place I’ve ever been too. After experiencing the worst professionalism of my life with this place, it was brought to my attention that they’re very shady and have employees that are NOT LICENSED. …
I could not be more disappointed in my experience and their unprofessionalism. I went in and first of all, was completely chewed out for seeking chiropractic care. They took xrays of my neck and told me I had a slipped disc. Went to …
Me and my two kids see Dr Benedict and I really appreciate his care. I rarely wait for even 15 minutes, I never feel rushed, he answers all my questions in a way I can understand. I can almost always get a same day appointment for urgent needs and ALWAYS get in within 24 hours.
I have been a patient here for about 15 years and I have never been so disappointed in how an office is ran. After my primary doctor left I got thrown to the bottom of the barrel to a PA and it was nothing but extra work on my end from the …
Avoid like the plague. Rude, short, and unprofessional. Will not call back on important issues, and almost impossible to get on the phone. Do yourself a favor and go to another office.
My review is specifically for Dr. Liebing. I owe him a huge thank you for quickly diagnosing a burst disc in my neck that was causing loss of function and numbness in my left arm. During a time when elective surgeries were on hold across …
It is almost impossible to get through to them and when they do answered they sound a bit stressed out. Perhaps they should come up with alternative ways to schedule appointments and get referrals. Just a thought!!
Our whole family has gone here for 5 years. The doctors are great, but the last year or so has been a nightmare with the other staff. The front desk workers are rude. It’s impossible to get through to anyone when you’re trying to schedule …
My little one went there to get a flu shot, and they charged me $150. I called them to know what happened, and they said the doctor left a note that he has conjestion. (I asked just few questions to doctor before he got a flu shot) The …
This place is the most unprofessional, medically negligent practice I have ever had the displeasure of dealing with. When establishing care with Patricia Neuman she made me feel like a drug seeker for requesting she fill my mental health …
We really like Rick for our kids. But their call system is messed up. They just changed it and whoever answers and puts you on hold needs to learn to listen for an ok before doing it and how to use the phone so they don’t hang up on people. …
This place is a joke now. I’ve tried to get in to see Dr. Benedict and was told he is out two months. I’ve been going to him for 10 years and now can’t even get an appointment. So they schedule me with another doctor. Then the morning of …
The front desk receptionist was rude and disrespectful to me. I am hard of hearing and need to read lips. I asked her to remove her mask. She refused. I had my mask on, plus there is a plexiglass partition. I couldn’t understand her and …
I was calling to check on my wife’s prescription, the person who answered the phone belittled me for not knowing the prescription and continually talked over me. I had to hang up and call back. …
Don’t waste your time. This clinic advertised that they were taking new patients. Called them up gave them my info. Waited 3 weeks heard nothing. Called them back and they gave some useless excuse and told me to wait a couple more weeks. I …
My entire family (wife and children) have been seeing Dr Lawrence for years now and I love how well he interacts with our kids and keeps them and us well informed about what he is doing when he is doing it, as a general practitioner he has …
The phone system is terrible. I called to make an appointment and it took 17 minutes to talk to scheduling. Finally after getting through to a person there were no appointments available.
Great team
Terrible receptionists, unhelpful and very rude.
Great staff. Very professional and friendly.
Dr. Lawrence is an excellent doctor.
Wouldn’t recommend working here. Bad stuff happens here.
I have been coming here for years. Terri Davari and staff have been great!
Dr. Raekes and Golding are very nice. Don’t lose them.
I have been using this clinic for +20 years. Over the past two years they have turned in to a place to avoid. Not interested in your problem. Very sad.
Dr. Lawerence is top shelf! He is caring and really tries to address all of your concerns.
Wait time is always over an hour. Staff is less than friendly and appears to care less what is going on with you. Wish mother would change doctors!
Very rude, the receptionist over the phone Said “ you’re a new patient and I don’t have time for you.” Looks like I’ll be finding a new doctor even though I’ve been going there for over ten years.
My children play happily here and when they call us back they wanted to stay and play! But the doctor was very nice!
I love the doctors and the care but I am unable to use the patient portal and I called during business hours and the recorded announcement says they are currently closed. I need to make an appointment and there is no way to leave a message.
Records department SUCKS!!!!! Needed info faxed to new out of state dr. & they mailed it three days before his appt that was scheduled 23 days earlier. Didn’t inform me they don’t fax, only mail. Thanks for nothing!
Our Doctor is great and listens well! When we need to get in fast we get an appointment same day.
Three Rivers used be the best in town, (we’ve been going since before early 2000’s) but this new generation of nurses that they are “teaching” are inconsiderate, rude, and do not belong in the healthcare industry.
They don’t post all your results on the patient portal. After waiting weeks for my results to pop up i finally called them and they told me the wrong results over the phone. I didn’t double check and now I’m getting a new doctor. If you do stay with them double check everything they tell you.
Hope you never fall on hard times. This place is as heartless as the come!! Make sure you never miss a copay or they will literally refuse care to you. Greed and corruption is what u get.
We’ve been forced to reschedule our 6month olds visits for the last 3 months. Now at 9 months she will be seen in another month…
Have had a good experience with Dustin Golding for myself and Dr. Benedict for the kiddos. I feel like the staff is efficient and responsive and the providers listen to our concerns and input.
I’ve had great experiences for the past year while taking my son to see Dr. Raekes. Everyone has been professional and I’ve called multiple times to have questions answered throughout the year. No complaints.
very professional. Staff is friendly. No extra facility fees that you sometimes see with hospital clinics. Easy to make an appointment if I need one. Easy to get flu shots when Ive forgotten.
Terri Davari and Matt Lawrence are caring, patient, kind, and worth any wait I have experienced. Have not needed for my son to see a lot of Dr. Patillo, but when he has been sick, Dr. Patillo has been great. High marks for this practice.
We love Dr. Jlyn Pritchard. She really cares, takes the time to explain things and really works to find answers to difficult diagnosis. She also found an issue with two medications I was taking that had been prescribed to me by another Doctor. Like I said, she really cares.
I give few five stars to anyone and probably would only give a three star if the doctors weren’t seven star doctors. Sure you can find things about the office management to gripe about but, have you ever been to Kadlec? I don’t pick my …
Went in for my appointment at 11:15. Asked what was taking so long at 11:55 and was told she’s been with patients. The front office lady is very rude. She always been as long as I’ve been going to this office. The doctors are amazing and go …
I have had mostly good experiences with the clinical staff at Three Rivers. I continue to see Heather Potter, PA for my primary care. However, as a former medical receptionist myself, I can honestly say that I have had nothing but terrible …
After being healthy for over 3 years, i call to set up an appointment. I was told my provider (PA) no longer works there and they are no longer taking on new patients. Great ethical attitude to those that have good insurance and stay healthy.
Dr Pritchard is amazing!
I have felt discarded, brushed off and spoken down to by other doctors and she …
Dr’s are great. The business system is quite impersonal.
They have failed to send in blood work order twice in the last two weeks. I have had to follow through because the normal channels aren’t doing their jobs. It …
According to my insurance provider, they are listed as accepting new patients. I called to set up an appointment and left a voicemail. Four hours later I called again. I spent five minutes on hold being transferred. The second person …
I had to go on today and the staff was very nice, we were with Dr. Dustin and he was not very nice. He washed his hands and then rubbed them all over his pants witch is very nasty. When he was pushing on my tummy I said it hurt and he just …
I have been type 1 diabetic since I was a child. In my past years I have been through many dr.s and it has been very traumatic with many of them. Anne Neuman and I have only recently been seeing each other, she is unlike any person I have …
My son has been a patient of Dr. Patillo’s for 18 years, the past few years dealing with the office help has been a NIGHTMARE. …
This place is the most unprofessional place I’ve ever been too. After experiencing the worst professionalism of my life with this place, it was brought to my attention that they’re very shady and have employees that are NOT LICENSED. …
I have been going hear for years the Doctors are great. I have always been taken care of.
I could not be more disappointed in my experience and their unprofessionalism. I went in and first of all, was completely chewed out for seeking chiropractic care. They took xrays of my neck and told me I had a slipped disc. Went to …
Me and my two kids see Dr Benedict and I really appreciate his care. I rarely wait for even 15 minutes, I never feel rushed, he answers all my questions in a way I can understand. I can almost always get a same day appointment for urgent needs and ALWAYS get in within 24 hours.
Just a good bunch of Doctor. I have only had two for the last 50+ years. Dr. Leedy and now Dr. Benedict. Glad to have him. Very thorough.
I have been a patient here for about 15 years and I have never been so disappointed in how an office is ran. After my primary doctor left I got thrown to the bottom of the barrel to a PA and it was nothing but extra work on my end from the …
Avoid like the plague. Rude, short, and unprofessional. Will not call back on important issues, and almost impossible to get on the phone. Do yourself a favor and go to another office.
My review is specifically for Dr. Liebing. I owe him a huge thank you for quickly diagnosing a burst disc in my neck that was causing loss of function and numbness in my left arm. During a time when elective surgeries were on hold across …
By far the worst experience my family has ever had with doctors.
Impossible to get prescriptions sent to the pharmacy on time. We’ve had to go …
It is almost impossible to get through to them and when they do answered they sound a bit stressed out. Perhaps they should come up with alternative ways to schedule appointments and get referrals. Just a thought!!
Our whole family has gone here for 5 years. The doctors are great, but the last year or so has been a nightmare with the other staff. The front desk workers are rude. It’s impossible to get through to anyone when you’re trying to schedule …
My little one went there to get a flu shot, and they charged me $150. I called them to know what happened, and they said the doctor left a note that he has conjestion. (I asked just few questions to doctor before he got a flu shot) The …
This place is the most unprofessional, medically negligent practice I have ever had the displeasure of dealing with. When establishing care with Patricia Neuman she made me feel like a drug seeker for requesting she fill my mental health …
We really like Rick for our kids. But their call system is messed up. They just changed it and whoever answers and puts you on hold needs to learn to listen for an ok before doing it and how to use the phone so they don’t hang up on people. …
This place is a joke now. I’ve tried to get in to see Dr. Benedict and was told he is out two months. I’ve been going to him for 10 years and now can’t even get an appointment. So they schedule me with another doctor. Then the morning of …
The front desk receptionist was rude and disrespectful to me. I am hard of hearing and need to read lips. I asked her to remove her mask. She refused. I had my mask on, plus there is a plexiglass partition. I couldn’t understand her and …
I was calling to check on my wife’s prescription, the person who answered the phone belittled me for not knowing the prescription and continually talked over me. I had to hang up and call back. …
Don’t waste your time. This clinic advertised that they were taking new patients. Called them up gave them my info. Waited 3 weeks heard nothing. Called them back and they gave some useless excuse and told me to wait a couple more weeks. I …
My entire family (wife and children) have been seeing Dr Lawrence for years now and I love how well he interacts with our kids and keeps them and us well informed about what he is doing when he is doing it, as a general practitioner he has …