Thurston Public Utility District was officially formed in 1936 by a vote of the people.
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
1230 Ruddell Rd SE, Lacey, WA 98503
Cant even call them, line just rings or has a busy signal with no voicemail. Pretty terrible to be honest.
Overpriced and underserved. If we were not bound to use them, I wouldn’t.
The representative i spoke with over the phone was very polite and helpful.
Water out more than once..nobody seems to know what the problem is .getting tired of our water going off..they need to fix problem or give us credit on our next bill..
BEWARE!!! This company partakes and practices business in fradulent and illeagal ways.. Contact And report to State Auditor so we can gey them shut down!!
24 hrs my butt try calling your 24 hr line and pretty sure I got a sex phone operator I have no water due to your well system I am going to be seeking legal options about this and you can pay my water bill by time I’m done with you
Good luck finding it. Clerks are extremely rude and rarely helpful. Would rather have to go to DMV than here. Always threatening disconnection, bills arrive late because they use an Eastern Washington mailing service, worst utility I’ve …
I live in spanaway. But for some reason my water bill is through Thurston PUD. And let me just say there rates are 300% higher then spanaway water. My monthly bill with spanaway water was $20-$30 with thurston pud for the same usuals …
I awoke today and discovered there was no water pressure. Called Thurston County PUD and discovered there was no information to explain why there was no service. The customer service agent was unable to provide why, or an ETA for restored …
Tons of chlorine in the water that was not there a few years back. I can’t even water my plants with it and I fear that it will damage my septic tank….. They don’t care through if my septic tank fails they’ll profit from a sewer system.
We thought we had set up direct deposit but we hadn’t so we got a late notice. The woman that helped me on the phone was very nice and even removed the late fee without hassle.
I used to be with Pattison Lake Water, my bill was bout $23/mo.
This month with Thurston PUD, it is exactly double. Nothing in my house has changed and I’ve even replaced my old washing machine with one that is water efficient (as are my toilets). I feel like we get a rate increase every few months.
My bill went from $30-$35 to $55-$65. Nothing changed as far as service goes. I am on a community well. They didn’t improve anything. They charge a flat fee of $35 for “capital improvement”. What improvement?! And now my community has a …
Before Thurston Pud we had Patisson Water.Our bill was like 30-40$ max,but the same month they took over the water doubled in price and now its almost triple.How is that possible?How can the county allow things like that?Its water.Its a …